Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you.

We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge.

Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download!

If you're new, welcome to Techcess, the show that helps you get the best out of the technology in your business.

I'm Mark Riddell, host of the Techcess podcast.

With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch. 

So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business.

From response times to proactive measures, we'll cover it all.

So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess!

In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand.

In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team.

The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs.

The episode also sheds light on the often-overlooked aspect of IT support until a problem arises.

It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices.

Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency.

• The important considerations and questions to ask when choosing a new IT supplier.
• The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience.
• A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs.
• The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications.
• The partnership between a business and its IT supplier and the benefits of outsourcing IT support.
• Download the free guide on buying IT services so you can become more knowledgeable in the process.

[00:00:00] Outsourced IT support: questions to ask.

[00:05:01] Move data to Cloud for business resilience. 

[00:06:57] Old technology hinders...]]>In today's episode, we're taking a meta look at the world of IT support and discussing the important questions you need to ask before selecting a potential new IT supplier.

Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you.

We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge.

Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download!

If you're new, welcome to Techcess, the show that helps you get the best out of the technology in your business.

I'm Mark Riddell, host of the Techcess podcast.

With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch. 

So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business.

From response times to proactive measures, we'll cover it all.

So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess!

In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand.

In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team.

The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs.

The episode also sheds light on the often-overlooked aspect of IT support until a problem arises.

It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices.

Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency.

• The important considerations and questions to ask when choosing a new IT supplier.
• The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience.
• A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs.
• The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications.
• The partnership between a business and its IT supplier and the benefits of outsourcing IT support.
• Download the free guide on buying IT services so you can become more knowledgeable in the process.

[00:00:00] Outsourced IT support: questions to ask.

[00:05:01] Move data to Cloud for business resilience. 

[00:06:57] Old technology hinders progress and satisfaction.

[00:11:54] Outsourcing: better and cost-effective for businesses.

[00:15:57] Blank canvas lets salespeople say whatever they want.

[00:17:06] Our guide helps you choose best IT company.

[00:21:30] Avoid wrong IT support company, look for accreditations and ask tough questions.

[00:25:33] Unknown response times, potential delays for help.

[00:28:52] Pay IT company for issue-free support. 

[00:33:56] Weekly tech joke shared on "GiggleBytes".

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

It's astonishing that in 2023, email remains a common target for cyberattacks and data breaches.

We'll explore the reasons behind this and share guidance from the Information Commissioner's office (ICO) on how to send bulk communications safely.

We'll also discuss a real-life case of a data breach caused by misuse of the CC field, highlighting the potential consequences of getting it wrong.

If you're new, welcome to Techcess, the show that helps you get the right technology and cybersecurity in place to enable your business to thrive. 

I'm Mark Riddell, host of the Techcess podcast.

In this episode I want to explain the importance of understanding the difference between CC (carbon copy) and BCC (blind carbon copy) in email communications.

Despite the technological advancements of the modern era, email remains a widely used and vulnerable platform for cyberattacks.

Data breaches often result from improper use of CC, posing significant risks to businesses and individuals alike.

The Information Commissioner's Office (ICO) has published guidance on this issue, emphasising the need for organizations to adopt appropriate security measures when sending bulk emails.

The ICO has observed a disturbing trend of data breaches caused by incorrect usage of CC.

These breaches have the potential to cause real harm, especially when sensitive personal information is involved.

NHS Highland, an NHS organization, was reprimanded after inadvertently exposing the email addresses of individuals accessing HIV services due to a CC error.

The ICO's response highlights the severity of such breaches, as this incident could have resulted in a significant fine if it had occurred in the private sector.

Even if an email does not contain sensitive content, the mere knowledge of who received the email can inadvertently disclose confidential information.

It is crucial for organisations to assess and implement appropriate technical and organisational security measures when sending bulk emails.

Training staff on security protocols is also essential to reduce the risk of data breaches. Considering alternative secure methods, such as bulk email services or mail merge, can help prevent accidental disclosure of personal information.

• https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/08/ico-publishes-new-guidance-on-sending-bulk-communications-by-email/
• https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/email-and-security/
• ...]]>In this episode, we're covering a topic that many people overlook but is critical for email security: understanding the difference between CC and BCC.

  It's astonishing that in 2023, email remains a common target for cyberattacks and data breaches.

  We'll explore the reasons behind this and share guidance from the Information Commissioner's office (ICO) on how to send bulk communications safely.

  We'll also discuss a real-life case of a data breach caused by misuse of the CC field, highlighting the potential consequences of getting it wrong.

  If you're new, welcome to Techcess, the show that helps you get the right technology and cybersecurity in place to enable your business to thrive. 

  I'm Mark Riddell, host of the Techcess podcast.

  In this episode I want to explain the importance of understanding the difference between CC (carbon copy) and BCC (blind carbon copy) in email communications.

  Despite the technological advancements of the modern era, email remains a widely used and vulnerable platform for cyberattacks.

  Data breaches often result from improper use of CC, posing significant risks to businesses and individuals alike.

  The Information Commissioner's Office (ICO) has published guidance on this issue, emphasising the need for organizations to adopt appropriate security measures when sending bulk emails.

  The Consequences of Misusing CC

  The ICO has observed a disturbing trend of data breaches caused by incorrect usage of CC.

  These breaches have the potential to cause real harm, especially when sensitive personal information is involved.

  NHS Highland, an NHS organization, was reprimanded after inadvertently exposing the email addresses of individuals accessing HIV services due to a CC error.

  The ICO's response highlights the severity of such breaches, as this incident could have resulted in a significant fine if it had occurred in the private sector.

  Protecting Personal Information

  Even if an email does not contain sensitive content, the mere knowledge of who received the email can inadvertently disclose confidential information.

  It is crucial for organisations to assess and implement appropriate technical and organisational security measures when sending bulk emails.

  Training staff on security protocols is also essential to reduce the risk of data breaches. Considering alternative secure methods, such as bulk email services or mail merge, can help prevent accidental disclosure of personal information.

  Useful links I mention in the episode that you might like to check out 
  • https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/08/ico-publishes-new-guidance-on-sending-bulk-communications-by-email/
  • https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/email-and-security/
  • https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/03/ico-calls-for-highest-standards-in-hiv-services-after-nhs-highland-reprimand/
  
  

  And here's some guidance on using mail merge: https://support.microsoft.com/en-au/office/use-mail-merge-to-send-bulk-email-messages-0f123521-20ce-4aa8-8b62-ac211dedefa4

  What you'll learn from listening to this episode of Techcess

  1. Introduction to the importance of knowing the difference between CC and BCC in email communication. - Email as a commonly used and vulnerable communication method. - Data breaches resulting from email misuse.

  2. The guidance provided by the Information Commissioner's Office (ICO) regarding bulk communications via email. - Explanation of CC and BCC functions in email. - Limited visibility of the BCC field in email clients creates challenges. - The assumption of prior knowledge when hiring staff and potential risks.

  3. The impact of negligence in using BCC correctly. - Top data breaches reported due to incorrect use of BCC. - Real harm caused, especially when sensitive personal information is involved.

  4. A case study showcasing the consequences of CC misuse. - Reprimand issued to NHS Highland for emailing sensitive information to multiple recipients using CC. - The recognition of personal email addresses by unintended recipients.

  5. Regulatory response and consequences for negligent behavior. - Oversight by ICO and the potential for fines and penalties. - The reprimand issued to NHS Highland and their commitment to improving their practices.

  6. Recommendations and actions to prevent email breaches. - Alternative methods to protect personal information when sending bulk emails. - Training staff on security measures when sending bulk emails. - Assessing the appropriate security measures for bulk email communication. - Considering individual emails for small recipient groups instead of bulk emails.

  Timestamped Summary:

  00:02:30 Proper email security is often underestimated. 00:04:03 Warning and enforcement measures for data breaches. 00:08:12 Guidance for secure bulk email communication. 00:11:14 New workforce needs training on email security. 00:14:50 Use caution with mass emails. Consider bulk email solutions like MailChimp. 

  00:16:12 Break for Annie's Tech Update

  00:18:25 Time-limited secure email service for large files. 00:21:07 Intriguing Intel and Gigglebytes

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>20d71216-6113-4a14-976a-44d50164e155Wed, 11 Oct 2023 03:00:00 -040024:06falsefull114114Is your business using technology remotely? Here are the HR implications!Welcome to another episode of Techcess podcast.

  Hi, this is Mark Riddell and in this week's episode, we'll be discussing the implications you're having to face in terms of HR if you're running a business that uses technology remotely!

  Getting your head around those hr obligations in this new remote tech world

  As businesses increasingly adopt remote working arrangements and rely on technology for seamless operations, it's crucial to understand the HR obligations that come with this shift.

  HR consultant Sandie Holmes joins Mark Riddell to shed light on the essential considerations when employing staff who work from home.

  With over 140 businesses relying on their expertise, Sandie emphasises the importance of having an HR expert by your side to guide you through the complexities of employee engagement, contracts, and compliance.

  Getting your staff set up

  The discussion covers the importance of equipping remote workers with the necessary tools and supplies.

  Sandie stresses the need to provide appropriate desks, chairs, monitors, and other office essentials to promote productivity and prevent physical discomfort or injuries.

  Employers are reminded of their legal obligation to conduct display screen equipment risk assessments, both in the office and remote working environments, to ensure the correct positioning of monitors and the ergonomic setup of workstations.

  And we've added a freebie to this episode to ensure you find that easy.

  Download Sandie's free risk assessment Document here

  Free homeworkers risk assessment

  What you'll learn from listening to this episode of Techcess

   

  • Importance of having an HR expert
  • Tailoring contracts and handbooks to fit the business
  • Duty of care towards remote employees
  • Conducting a homeworking risk assessment
  • Ensuring proper equipment and setup at home
  • Communication and engagement with remote employees
  • Alternative to conducting a home visit: using a homeworking risk assessment form
  • Legal requirements for display screen equipment risk assessment
  
  Timestamped Summary:

  00:00:49 HR expert advice for employers. 00:03:32 Legal duty to ensure safe home office. 00:06:28 Complete a risk assessment for home office. 00:11:47 Ensure camera is on for morning calls. 00:15:33 Bed in background: not ideal for business.  00:17:41 Staff set up can be important for team engagement and collaboration. 00:22:35 Breaks while working at home.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an...]]>Welcome to another episode of Techcess podcast.

  Hi, this is Mark Riddell and in this week's episode, we'll be discussing the implications you're having to face in terms of HR if you're running a business that uses technology remotely!

  Getting your head around those hr obligations in this new remote tech world

  As businesses increasingly adopt remote working arrangements and rely on technology for seamless operations, it's crucial to understand the HR obligations that come with this shift.

  HR consultant Sandie Holmes joins Mark Riddell to shed light on the essential considerations when employing staff who work from home.

  With over 140 businesses relying on their expertise, Sandie emphasises the importance of having an HR expert by your side to guide you through the complexities of employee engagement, contracts, and compliance.

  Getting your staff set up

  The discussion covers the importance of equipping remote workers with the necessary tools and supplies.

  Sandie stresses the need to provide appropriate desks, chairs, monitors, and other office essentials to promote productivity and prevent physical discomfort or injuries.

  Employers are reminded of their legal obligation to conduct display screen equipment risk assessments, both in the office and remote working environments, to ensure the correct positioning of monitors and the ergonomic setup of workstations.

  And we've added a freebie to this episode to ensure you find that easy.

  Download Sandie's free risk assessment Document here

  Free homeworkers risk assessment

  What you'll learn from listening to this episode of Techcess

   

  • Importance of having an HR expert
  • Tailoring contracts and handbooks to fit the business
  • Duty of care towards remote employees
  • Conducting a homeworking risk assessment
  • Ensuring proper equipment and setup at home
  • Communication and engagement with remote employees
  • Alternative to conducting a home visit: using a homeworking risk assessment form
  • Legal requirements for display screen equipment risk assessment
  
  Timestamped Summary:

  00:00:49 HR expert advice for employers. 00:03:32 Legal duty to ensure safe home office. 00:06:28 Complete a risk assessment for home office. 00:11:47 Ensure camera is on for morning calls. 00:15:33 Bed in background: not ideal for business.  00:17:41 Staff set up can be important for team engagement and collaboration. 00:22:35 Breaks while working at home.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>ee03fbcb-b96b-4c38-9ea1-abbc4d09648bWed, 04 Oct 2023 03:00:00 -040028:03falsefull113113The Big Switch Off: How It Will Impact Your Business and What You Need to DoHi, this is Mark Riddell, host of the Techcess podcast.

  In this week's episode, we'll be discussing a significant event that will impact businesses across the UK – the big switch off of the public switch Telephone Network (PSTN).

  I'll be breaking down what this switch off means for your business and why it's essential to be prepared for it.

  From the migration to VoIP telephony to the potential impact on fax machines, security cameras, and more, we'll explore all the key aspects to ensure a smooth transition to a fully digital future.

   So grab your headphones, earbuds and your ears, and get ready to upgrade your tech knowledge with Techcess!

  Here are a couple of other related episodes you might find interesting.

  VoIP episode

  SOGEA episode

  The big switch off - an impending change for uk businesses

  The UK's public switch Telephone Network (PSTN) is set to be switched off in December 2025, signaling a significant change for businesses across the country. I'm sharing the implications and impact of the switch off, urging businesses to be prepared for the transition.

  The analog PSTN has served businesses well over the years, but it is unable to keep up with the demands of modern communication.

  Therefore, the move towards a fully digital future is underway, where everything will run over the internet.

  This shift will not only affect phone systems but also other devices such as fax machines, security cameras, door entry systems, and EPOS machines.

  planning the migration from analogue to digital

  Businesses need to plan for migrating away from analog lines and embracing more modern and up-to-date technology, such as VoIP Telephony.

  I recently changed my home broadband circuit from a traditional analogue line to a digital line using a technology system called SOGEA, which is solely for broadband.

  This transition allows for cost savings and simplification.

  Make a list so nothing gets missed!

  To successfully navigate the switch off, businesses are advised to create a list of all the analog-dependent devices within their operations.

  Neglecting to identify and transition these systems could lead to disruptions, such as non-functional alarm systems or inaccessible CCTV cameras.

  It's often the overlooked components that cause the most problems.

  Although the switch off poses challenges, it also presents opportunities for businesses.

   Traditional phone lines may be fading, but they will be replaced by better alternatives.

  Many businesses are already utilising VoIP phone systems, which offer additional features and improvements over traditional analog systems.

  Embracing these new technologies can enhance efficiency and productivity for businesses in the long run.

  What you'll learn from listening to this episode of Techcess

   

  • Explanation of the big switch off (PSTN network) 
  • Definition of PSTN and its upcoming discontinuation 
  • Impact on businesses in the UK 
  • Migration to modern technology 
  • Importance of planning and identifying affected systems 
  • Benefits of digital lines over traditional analog lines 
  • Cost savings and simplified service 
  
  Timestamped Summary:

  00:02:39 Plan migration away from analogue lines. 00:04:33 Cost decreased but service...]]>Hi, this is Mark Riddell, host of the Techcess podcast.

  In this week's episode, we'll be discussing a significant event that will impact businesses across the UK – the big switch off of the public switch Telephone Network (PSTN).

  I'll be breaking down what this switch off means for your business and why it's essential to be prepared for it.

  From the migration to VoIP telephony to the potential impact on fax machines, security cameras, and more, we'll explore all the key aspects to ensure a smooth transition to a fully digital future.

   So grab your headphones, earbuds and your ears, and get ready to upgrade your tech knowledge with Techcess!

  Here are a couple of other related episodes you might find interesting.

  VoIP episode

  SOGEA episode

  The big switch off - an impending change for uk businesses

  The UK's public switch Telephone Network (PSTN) is set to be switched off in December 2025, signaling a significant change for businesses across the country. I'm sharing the implications and impact of the switch off, urging businesses to be prepared for the transition.

  The analog PSTN has served businesses well over the years, but it is unable to keep up with the demands of modern communication.

  Therefore, the move towards a fully digital future is underway, where everything will run over the internet.

  This shift will not only affect phone systems but also other devices such as fax machines, security cameras, door entry systems, and EPOS machines.

  planning the migration from analogue to digital

  Businesses need to plan for migrating away from analog lines and embracing more modern and up-to-date technology, such as VoIP Telephony.

  I recently changed my home broadband circuit from a traditional analogue line to a digital line using a technology system called SOGEA, which is solely for broadband.

  This transition allows for cost savings and simplification.

  Make a list so nothing gets missed!

  To successfully navigate the switch off, businesses are advised to create a list of all the analog-dependent devices within their operations.

  Neglecting to identify and transition these systems could lead to disruptions, such as non-functional alarm systems or inaccessible CCTV cameras.

  It's often the overlooked components that cause the most problems.

  Although the switch off poses challenges, it also presents opportunities for businesses.

   Traditional phone lines may be fading, but they will be replaced by better alternatives.

  Many businesses are already utilising VoIP phone systems, which offer additional features and improvements over traditional analog systems.

  Embracing these new technologies can enhance efficiency and productivity for businesses in the long run.

  What you'll learn from listening to this episode of Techcess

   

  • Explanation of the big switch off (PSTN network) 
  • Definition of PSTN and its upcoming discontinuation 
  • Impact on businesses in the UK 
  • Migration to modern technology 
  • Importance of planning and identifying affected systems 
  • Benefits of digital lines over traditional analog lines 
  • Cost savings and simplified service 
  
  Timestamped Summary:

  00:02:39 Plan migration away from analogue lines. 00:04:33 Cost decreased but service unchanged. How?! 00:07:25 Voicemail to email simplifies message forwarding. 00:10:26 Diverting calls outside system costs businesses money. 00:13:41 Traditional telecoms moving away from long-term contracts. 00:17:53 Extra help available from m3networks.co.uk/meetmark. 

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>202c61ed-b841-42e6-8cfc-20d79e3b3ac9Wed, 27 Sep 2023 03:00:00 -040020:57falsefull112112The UK's top 5 industries targeted by cyber criminals. The first one's a shock!Hi, this is Mark Riddell, host of the Techcess podcast.

  We talk about cyber criminals and cyber security on this podcast a lot. But in this episode we're actually going to list the industries most valuable to attack. If you work in any of them, you'll need to send the episode to your boss to listen to, asap!

  As I recently spoke at a Cyber Lunch and Learn event, a question caught my attention: Do cybercriminals target all businesses equally? The answer is no, and in this episode, we'll explore the industries most vulnerable to cybercrime.

  However, there's one industry on the list that may not apply to our listeners, yet it's still a shocker given the level of expertise and the value of the data within that industry! 

  But before we dig into the details, let's start with a quick introduction.

  Despite warnings, cyber security still a massive threat to UK businesses! 

  Cybersecurity is a subject we've covered extensively on this podcast, and for good reason - it's the number one threat facing businesses today. 

  In the midst of a global digital transformation, where technology is advancing and businesses are moving towards the cloud, AI, blockchain, and Web 3.0, the possibilities seem limitless.

  However, with these advancements come vulnerabilities, and cybercrime is on the rise year after year.

  In fact, the pandemic and the shift to remote work have only accelerated cyberattacks.

  In fact, the threat of cyber attacks has increased! 

  With employees working from home or public spaces, securing an IT estate has become more complex than ever. Unfortunately, cybersecurity remains an underinvested area for many businesses—most don't even have a dedicated cybersecurity budget.

  This podcast aims to shed light on this critical issue and encourage businesses to take proactive measures.

  Now, it's important to note that cyber criminals don't target only big tech giants and government agencies. Small and medium-sized businesses are equally at risk and often fall victim to cyberattacks.

  The consequences are not limited to immediate financial loss but can also entail long-term damage to a company's brand, loss of customer trust, potential legal costs, and the high expenses associated with recovery.

  the stats and facts

  In this episode I'll be revealing the percentage of cyber attacks that target small businesses, and how many of those businesses that suffer an attack go out of business within six months.

  The impact may not be immediate, but the implications on cash flow, sales, and customer loyalty can deal a devastating blow.

  You'll definitely want to listen in as we get into the top five industries most affected by cybercrime in the UK.

  Whether you're in these industries or not, this episode will provide valuable insights to help you safeguard your business.

  What you'll learn from listening to this episode of Techcess
  • Does cybercrime affect all industries equally?
  • The significance of cyber security in all businesses.
  • The impact of global digital transformation and technological advancements.
  • The double-edged sword of technology, with limitless possibilities and vulnerabilities.
  • Why we're not mentioning industries least affected by cybercrime!
  • Some statistics around cyberattacks on small businesses.
  
  Timestamped Summary:

  00:00:00 Top 5 industries affected by cybercrime 00:04:09 Cybersecurity overlooked: Businesses lack budget and awareness. 00:07:38 Cybersecurity: Can you outrun the bear? 00:11:35 Anthem cyberattack: stats and numbers. 00:15:56 Cyberattacks on manufacturing - the impacts.

  Hi, this is Mark Riddell, host of the Techcess podcast.

  We talk about cyber criminals and cyber security on this podcast a lot. But in this episode we're actually going to list the industries most valuable to attack. If you work in any of them, you'll need to send the episode to your boss to listen to, asap!

  As I recently spoke at a Cyber Lunch and Learn event, a question caught my attention: Do cybercriminals target all businesses equally? The answer is no, and in this episode, we'll explore the industries most vulnerable to cybercrime.

  However, there's one industry on the list that may not apply to our listeners, yet it's still a shocker given the level of expertise and the value of the data within that industry! 

  But before we dig into the details, let's start with a quick introduction.

  Despite warnings, cyber security still a massive threat to UK businesses! 

  Cybersecurity is a subject we've covered extensively on this podcast, and for good reason - it's the number one threat facing businesses today. 

  In the midst of a global digital transformation, where technology is advancing and businesses are moving towards the cloud, AI, blockchain, and Web 3.0, the possibilities seem limitless.

  However, with these advancements come vulnerabilities, and cybercrime is on the rise year after year.

  In fact, the pandemic and the shift to remote work have only accelerated cyberattacks.

  In fact, the threat of cyber attacks has increased! 

  With employees working from home or public spaces, securing an IT estate has become more complex than ever. Unfortunately, cybersecurity remains an underinvested area for many businesses—most don't even have a dedicated cybersecurity budget.

  This podcast aims to shed light on this critical issue and encourage businesses to take proactive measures.

  Now, it's important to note that cyber criminals don't target only big tech giants and government agencies. Small and medium-sized businesses are equally at risk and often fall victim to cyberattacks.

  The consequences are not limited to immediate financial loss but can also entail long-term damage to a company's brand, loss of customer trust, potential legal costs, and the high expenses associated with recovery.

  the stats and facts

  In this episode I'll be revealing the percentage of cyber attacks that target small businesses, and how many of those businesses that suffer an attack go out of business within six months.

  The impact may not be immediate, but the implications on cash flow, sales, and customer loyalty can deal a devastating blow.

  You'll definitely want to listen in as we get into the top five industries most affected by cybercrime in the UK.

  Whether you're in these industries or not, this episode will provide valuable insights to help you safeguard your business.

  What you'll learn from listening to this episode of Techcess
  • Does cybercrime affect all industries equally?
  • The significance of cyber security in all businesses.
  • The impact of global digital transformation and technological advancements.
  • The double-edged sword of technology, with limitless possibilities and vulnerabilities.
  • Why we're not mentioning industries least affected by cybercrime!
  • Some statistics around cyberattacks on small businesses.
  
  Timestamped Summary:

  00:00:00 Top 5 industries affected by cybercrime 00:04:09 Cybersecurity overlooked: Businesses lack budget and awareness. 00:07:38 Cybersecurity: Can you outrun the bear? 00:11:35 Anthem cyberattack: stats and numbers. 00:15:56 Cyberattacks on manufacturing - the impacts.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>37407eec-6f65-4a8f-9032-4d760516c48eWed, 20 Sep 2023 03:00:00 -040021:13falsefull111111Microsoft Outlook file size limitation solution comingYou know what it's like. Trying to send an email and then you find out - file too large.

  Argghhhhh!

  Good news.

  Microsoft is about to solve this.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>You know what it's like. Trying to send an email and then you find out - file too large.

  Argghhhhh!

  Good news.

  Microsoft is about to solve this.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>38090dcc-fbfd-462d-971f-bb4be1f0342bSun, 17 Sep 2023 03:00:00 -040001:02falsebonusWhy cyber baddies LOVE your small or medium sized business - a Sir Alex Ferguson and Sam Allardyce worthy episodeHi, this is Mark Riddell, host of the Techcess podcast.

  It's always interesting hearing small business owners claiming they don't need cyber security because they're too small to be a target of cyber criminals.

  Interestingly, quite the opposite is true.

  Why cyber criminals love your smaller business

  We're going to discuss why cyber criminals are increasingly targeting smaller businesses instead of big corporations and provide you with a comprehensive list of the top ten things you need to be aware of when it comes to fending them off! 

  From limited cybersecurity resources to underestimating the threat, we explore the vulnerabilities that small and medium sized businesses face and offer valuable insights to help protect your business from cyber attacks.

  So grab a cup of coffee, sit back, and get ready to learn why cyber baddies love the little guys in this eye-opening episode of Techcess.

  What you'll learn from listening to this episode of Techcess
  • Dangers of limited cybersecurity resources
  • Danger of assumption that current IT providers have cybersecurity handled
  • The issue with underestimating the value of data
  • Why the potential for repeated attacks
  •  Continued lack of investment in cybersecurity after a ransomware attack
  
  
  Timestamped Summary:

  [00:02:24] Big companies are less likely targets now.

  [00:03:39] Budget constraints impact SMB cybersecurity vulnerability. Relying on IT may not suffice.

  [00:09:23] Outsource cyber support often neglected, prioritize staff training.

  [00:12:26] Backup, especially cloud backup, is essential.

  [00:15:50] Cybercriminals want undetected attacks; response plans vital.

  [00:20:47] All businesses share 80% of same tech. 20% is industry-specific tools.

  [00:22:04] Most businesses have similar IT systems. Seek industry-specific advice for your business.

   

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  ...]]>Hi, this is Mark Riddell, host of the Techcess podcast.

  It's always interesting hearing small business owners claiming they don't need cyber security because they're too small to be a target of cyber criminals.

  Interestingly, quite the opposite is true.

  Why cyber criminals love your smaller business

  We're going to discuss why cyber criminals are increasingly targeting smaller businesses instead of big corporations and provide you with a comprehensive list of the top ten things you need to be aware of when it comes to fending them off! 

  From limited cybersecurity resources to underestimating the threat, we explore the vulnerabilities that small and medium sized businesses face and offer valuable insights to help protect your business from cyber attacks.

  So grab a cup of coffee, sit back, and get ready to learn why cyber baddies love the little guys in this eye-opening episode of Techcess.

  What you'll learn from listening to this episode of Techcess
  • Dangers of limited cybersecurity resources
  • Danger of assumption that current IT providers have cybersecurity handled
  • The issue with underestimating the value of data
  • Why the potential for repeated attacks
  •  Continued lack of investment in cybersecurity after a ransomware attack
  
  
  Timestamped Summary:

  [00:02:24] Big companies are less likely targets now.

  [00:03:39] Budget constraints impact SMB cybersecurity vulnerability. Relying on IT may not suffice.

  [00:09:23] Outsource cyber support often neglected, prioritize staff training.

  [00:12:26] Backup, especially cloud backup, is essential.

  [00:15:50] Cybercriminals want undetected attacks; response plans vital.

  [00:20:47] All businesses share 80% of same tech. 20% is industry-specific tools.

  [00:22:04] Most businesses have similar IT systems. Seek industry-specific advice for your business.

   

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>50ead09c-98d5-49f0-a955-f3d6b2ea3a33Wed, 13 Sep 2023 03:00:00 -040024:03falsefull110110All your business data on your phone? Lost it? Oh dear! Listen to this!We've all been there.

  Reaching for our phone where we expect it to be and... oh no. Where is it?

  That sinking feeling starts to take hold as you realise you've got all your sensitive business data and info on it.

  Well, the good news is there could be a solution for this around the corner.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>We've all been there.

  Reaching for our phone where we expect it to be and... oh no. Where is it?

  That sinking feeling starts to take hold as you realise you've got all your sensitive business data and info on it.

  Well, the good news is there could be a solution for this around the corner.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>5dcc4e70-f519-474f-8c51-7156a8736ee8Sun, 10 Sep 2023 03:00:00 -040001:11falsebonusThe danger your business faces if you're under investing in tech!You know me as Mark Riddell, host of the Techcess podcast.

  But my job is being Managing Director of an IT support company named m3 Networks which is offering a range of managed services.

  And a large part of that day job is fielding objections from people who think we're just scaremongering them into buying stuff.

  But we don't need to use those kinds of underhand tactics.

  We're a healthy, thriving business, with a healthy bottom line, and we work with customers that we know appreciate and understand the importance of IT and technology for their smooth operations.

  But there are some business owners and IT decision makers we just can't help because they think we're just trying to sell them new stuff.

  So this episode is for you if you're one of the staff members of such an organisation, and you're getting increasingly frustrated with your boss's apparent unwillingness to invest in keeping things running well.

  The frustrations of failing tech

  We all know the frustration of waiting for a sluggish computer to load while deadlines loom.

  The effects of slow technology are even more pronounced when trying to finish tasks before the weekend or a holiday. 

  I recently stumbled across an article that made some concerning points about the growing number of employees contemplating quitting their jobs due to frustrations with their inadequate technology that impedes their work. 

  Workers can easily assess whether their employers prioritise technology by its impact on job performance and overall satisfaction.

  And they're now voting with their feet.

   

  What you'll learn from listening to this episode of Techcess
  • Workers are quitting jobs due to poor technology
  • There's a connection between employee satisfaction and investment in technology
  • The trend is businesses are investing in higher-end tech for younger workforce
  • Some actual statistics on workers leaving jobs due to inadequate technology 
  • How to approach the boss for technology upgrades
  • Key points to consider when requesting an upgrade
  
  

   

  overcoming technology roadblocks

  While upgrading technology may seem like a substantial financial investment for a lot of small and medium sized businesses, it actually offers numerous long-term benefits.

  Waiting for prices to decrease or ideal circumstances may lead to missed opportunities and potential loss of valuable and even vital staff members.

  The point of this episode is to empower the employees who desire more efficient tools for their work so they can approach their employers, highlighting the key advantages an upgrade would bring.

  You can listen to the episode to hear them in detail, but these include increased productivity and efficiency, potential cost savings, utilisation of newer and better software, improved morale and overall increased job satisfaction.

  Not to mention the positive perceptions from clients!

   

   

  Timestamped Summary:

  00:00:00 Old, slow tech reduces workplace productivity. 00:04:10 Upgrade: Time-saving, efficient, and productivity boosting. 00:07:51 Poor customer service reflects poorly on business. 00:13:00 Upgrade tech to avoid inefficiencies and downtime. 00:15:32 Businesses benefit from investing in technology.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out You know me as Mark Riddell, host of the Techcess podcast.

  But my job is being Managing Director of an IT support company named m3 Networks which is offering a range of managed services.

  And a large part of that day job is fielding objections from people who think we're just scaremongering them into buying stuff.

  But we don't need to use those kinds of underhand tactics.

  We're a healthy, thriving business, with a healthy bottom line, and we work with customers that we know appreciate and understand the importance of IT and technology for their smooth operations.

  But there are some business owners and IT decision makers we just can't help because they think we're just trying to sell them new stuff.

  So this episode is for you if you're one of the staff members of such an organisation, and you're getting increasingly frustrated with your boss's apparent unwillingness to invest in keeping things running well.

  The frustrations of failing tech

  We all know the frustration of waiting for a sluggish computer to load while deadlines loom.

  The effects of slow technology are even more pronounced when trying to finish tasks before the weekend or a holiday. 

  I recently stumbled across an article that made some concerning points about the growing number of employees contemplating quitting their jobs due to frustrations with their inadequate technology that impedes their work. 

  Workers can easily assess whether their employers prioritise technology by its impact on job performance and overall satisfaction.

  And they're now voting with their feet.

   

  What you'll learn from listening to this episode of Techcess
  • Workers are quitting jobs due to poor technology
  • There's a connection between employee satisfaction and investment in technology
  • The trend is businesses are investing in higher-end tech for younger workforce
  • Some actual statistics on workers leaving jobs due to inadequate technology 
  • How to approach the boss for technology upgrades
  • Key points to consider when requesting an upgrade
  
  

   

  overcoming technology roadblocks

  While upgrading technology may seem like a substantial financial investment for a lot of small and medium sized businesses, it actually offers numerous long-term benefits.

  Waiting for prices to decrease or ideal circumstances may lead to missed opportunities and potential loss of valuable and even vital staff members.

  The point of this episode is to empower the employees who desire more efficient tools for their work so they can approach their employers, highlighting the key advantages an upgrade would bring.

  You can listen to the episode to hear them in detail, but these include increased productivity and efficiency, potential cost savings, utilisation of newer and better software, improved morale and overall increased job satisfaction.

  Not to mention the positive perceptions from clients!

   

   

  Timestamped Summary:

  00:00:00 Old, slow tech reduces workplace productivity. 00:04:10 Upgrade: Time-saving, efficient, and productivity boosting. 00:07:51 Poor customer service reflects poorly on business. 00:13:00 Upgrade tech to avoid inefficiencies and downtime. 00:15:32 Businesses benefit from investing in technology.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>0300852f-ecac-4ecd-878e-8644b0f00b66Wed, 06 Sep 2023 03:00:00 -040018:33falsefull109109Can you trust an email from Microsoft? Possibly not!Is it true that the software giant is actually trying to hack you? It's possible!

  Sort of.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>Is it true that the software giant is actually trying to hack you? It's possible!

  Sort of.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>b66ae971-b3db-42a9-a431-0286bad306efSun, 03 Sep 2023 03:00:00 -040001:12falsebonusUnderstanding Web 3.0 and blockchain business use cases!If like me you're a little green around the topic of blockchain and Web3 (web 3.0) then this could be the episode for you!

  As the host of this technology podcast "Techcess", I, Mark Riddell, am used to being an expert on the topics we're usually covering, such as cyber security, networking, MFA, and other business technology matters. But when it comes to this Web3 stuff, I'm still very much at the learning stage. So that's why I've invited a real expert on the topic to join us!

  blockchain's back story

  Blockchain has become a real 'buzzword' in recent years, and for good reason. 

  Major organisations are now harnessing its power to streamline internal processes and revolutionise supply chain management.

  From tracking raw materials in the shipping industry to combatting counterfeit products in luxury goods, blockchain provides transparency, verification, and access to a secondary market.

  Our guest Sean Delaney from Sens talks us through the importance of focusing on specific use cases rather than getting lost in the technical details of blockchain itself.

  He explains how by identifying pain points and exploring industries like real estate, music, and digital identity, we can easily uncover the true value and potential applications of blockchain technology.

  Throughout the episode, we discuss the future of blockchain technology, the challenges posed by regulation, and the importance of a strong Web3 community.

  So whether you're curious about the impact of blockchain on your industry or simply want to stay ahead of the technological curve, this episode is not to be missed.

  What you'll learn from listening to this episode of Techcess
  • Blockchain technology in big organizations and supply chain management
  • Traceability in industries like shipping
  • Authentication in luxury goods industry
  • Transparency and verification for buyers and sellers
  • Secondary market access
  • Researching specific industries for blockchain use cases
  • Future prediction of universal blockchain usage
  • Marketing opportunities with NFTs
  • Risks eliminated by NFTs
  • Ethereum and smart contracts
  • Public and private blockchains
  
  
  The power of blockchain in business

  One industry in which the advent of blockchain technology has unlocked unprecedented levels of transparency and efficiency in, is supply chain management. 

  By utilising blockchain, organisations can trace products from raw materials to end consumers, curbing inefficiencies and minimising wastage.

  The implementation of blockchain in industries like shipping has proven immensely successful, reducing costs and enhancing trust by ensuring verifiable, tamper-proof records.

  Also, the luxury goods industry, plagued by counterfeit products, has found a savior in blockchain technology.

  Watch brands, diamond industries, and other luxury goods manufacturers are utilising blockchain for authentication purposes.

  By leveraging the transparency and verification offered by blockchain, both buyers and sellers can confidently participate in the secondary market, deterring black market trade and ensuring the authenticity of products.

  How can your own business harness The potential of blockchain?

  That's a great question. And it's one that we can't answer for you!

  But like Sean suggests, rather than getting caught up in the technical intricacies of blockchain itself, the episode...]]>If like me you're a little green around the topic of blockchain and Web3 (web 3.0) then this could be the episode for you!

  As the host of this technology podcast "Techcess", I, Mark Riddell, am used to being an expert on the topics we're usually covering, such as cyber security, networking, MFA, and other business technology matters. But when it comes to this Web3 stuff, I'm still very much at the learning stage. So that's why I've invited a real expert on the topic to join us!

  blockchain's back story

  Blockchain has become a real 'buzzword' in recent years, and for good reason. 

  Major organisations are now harnessing its power to streamline internal processes and revolutionise supply chain management.

  From tracking raw materials in the shipping industry to combatting counterfeit products in luxury goods, blockchain provides transparency, verification, and access to a secondary market.

  Our guest Sean Delaney from Sens talks us through the importance of focusing on specific use cases rather than getting lost in the technical details of blockchain itself.

  He explains how by identifying pain points and exploring industries like real estate, music, and digital identity, we can easily uncover the true value and potential applications of blockchain technology.

  Throughout the episode, we discuss the future of blockchain technology, the challenges posed by regulation, and the importance of a strong Web3 community.

  So whether you're curious about the impact of blockchain on your industry or simply want to stay ahead of the technological curve, this episode is not to be missed.

  What you'll learn from listening to this episode of Techcess
  • Blockchain technology in big organizations and supply chain management
  • Traceability in industries like shipping
  • Authentication in luxury goods industry
  • Transparency and verification for buyers and sellers
  • Secondary market access
  • Researching specific industries for blockchain use cases
  • Future prediction of universal blockchain usage
  • Marketing opportunities with NFTs
  • Risks eliminated by NFTs
  • Ethereum and smart contracts
  • Public and private blockchains
  
  
  The power of blockchain in business

  One industry in which the advent of blockchain technology has unlocked unprecedented levels of transparency and efficiency in, is supply chain management. 

  By utilising blockchain, organisations can trace products from raw materials to end consumers, curbing inefficiencies and minimising wastage.

  The implementation of blockchain in industries like shipping has proven immensely successful, reducing costs and enhancing trust by ensuring verifiable, tamper-proof records.

  Also, the luxury goods industry, plagued by counterfeit products, has found a savior in blockchain technology.

  Watch brands, diamond industries, and other luxury goods manufacturers are utilising blockchain for authentication purposes.

  By leveraging the transparency and verification offered by blockchain, both buyers and sellers can confidently participate in the secondary market, deterring black market trade and ensuring the authenticity of products.

  How can your own business harness The potential of blockchain?

  That's a great question. And it's one that we can't answer for you!

  But like Sean suggests, rather than getting caught up in the technical intricacies of blockchain itself, the episode emphasises the importance of focusing on specific use cases.

  Researching how blockchain is being implemented in specific industries and identifying pain points is crucial before considering the integration of this technology.

  It enables businesses to tap into the true potential of blockchain and identify areas where it can optimize operations and facilitate seamless transfers or refunds.

  Timestamped Summary:

  00:02:05 Understanding of blockchain & NFTs: tech vs value 00:08:44 How Blockchain has impacted on industries already, particularly in real estate 00:13:14 NFC tokenomics, NFTs, and digital identity benefits 00:15:38 Ethereum and the other blockchain structures 00:18:40 Big organisations exploring and utilising blockchain technology for efficiency 00:25:07 Future of ticketing and medical data storage 00:27:25 Prediction for NFTs 00:30:33 How your company can leverage using this new technology

  ]]>433be6c2-bdf4-4f24-b1a2-910e74142d1aWed, 30 Aug 2023 03:00:00 -040033:54falsefull108108An update to Google Calendar - splitting your time is now easierHave you integrated Google Calendar into your workflow? 

  Then their latest update might be of interest to you.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>Have you integrated Google Calendar into your workflow? 

  Then their latest update might be of interest to you.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>16485f39-e973-4dd3-9e63-d78ce7ccf7baSun, 27 Aug 2023 05:00:00 -040000:59falsebonusThe human/tech multitasking myth: how to improve focus and get things done 

  In this episode of Techcess, we're talking tech hacks for those who struggle with productivity thanks to an unfocused mind.

  We're directly addressing a common struggle that many of us face when it comes to maintaining focus.

  As the host of Techcess, I, Mark Riddell, share my own personal challenges with focus and how it affects my productivity.

  From trying to juggle multiple tasks at once to the allure of multitasking, we explore the science behind our brain's ability to focus on one thing at a time.

  Additionally, we'll uncover different strategies, such as breaking tasks into smaller steps and using apps to help with that.

  So, whether you're someone who loves tackling one task at a time or thrives on multitasking, this episode is sure to provide valuable insights and practical tips for sharpening your focus in our increasingly digital world. 

  What you'll learn from listening to this episode of Techcess

   

  • The struggle with focus 
  • Trying to do too many things at once 
  • Multitasking and its limitations 
  • Time Division multiplexing 
  • Different approaches to thinking while exercising 
  • Frustration with incomplete tasks on to-do lists 
  • Breaking tasks into smaller steps 
  • Undiagnosed adult ADHD and the desire for achievement 
  • The dopamine hit of ticking off tasks 
  • The use of timers and the Pomodoro technique 
  • Minimising distractions
  
  

   

  the illusion of multitasking

  Humans are not built to effectively handle multiple tasks simultaneously.

  Drawing a parallel with computer processors, which employ time Division multiplexing to give the illusion of multitasking, I'll be explaining that our brains can only focus on one specific task at a time.

  Attempting to do otherwise results in a lack of progress and a perpetually growing to-do list.

  Tackling those to-do lists... effectively

  One of the challenges mentioned is the ineffectiveness of traditional to-do lists.

  While they serve as reminders, they often lack a sense of urgency and time constraints.

  I'll be explaining how I use methods and tools for breaking down larger tasks into smaller, manageable steps, providing a greater sense of accomplishment with every ticked-off item.

  Timestamped Summary:

  [00:00:00] Struggle with focus, multitasking hampers productivity.

  [00:04:54] Breaking tasks down into smaller steps helps.

  [00:08:02] Physical exercise helps with focus and productivity.

  [00:09:48] The two apps that help with focus, starting with Motion.

  [00:13:59] Motion's extra special bonus calendar sharing feature.

  [00:19:54] The Mac exclusive Windows 'catch up' tool!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3...]]> 

  In this episode of Techcess, we're talking tech hacks for those who struggle with productivity thanks to an unfocused mind.

  We're directly addressing a common struggle that many of us face when it comes to maintaining focus.

  As the host of Techcess, I, Mark Riddell, share my own personal challenges with focus and how it affects my productivity.

  From trying to juggle multiple tasks at once to the allure of multitasking, we explore the science behind our brain's ability to focus on one thing at a time.

  Additionally, we'll uncover different strategies, such as breaking tasks into smaller steps and using apps to help with that.

  So, whether you're someone who loves tackling one task at a time or thrives on multitasking, this episode is sure to provide valuable insights and practical tips for sharpening your focus in our increasingly digital world. 

  What you'll learn from listening to this episode of Techcess

   

  • The struggle with focus 
  • Trying to do too many things at once 
  • Multitasking and its limitations 
  • Time Division multiplexing 
  • Different approaches to thinking while exercising 
  • Frustration with incomplete tasks on to-do lists 
  • Breaking tasks into smaller steps 
  • Undiagnosed adult ADHD and the desire for achievement 
  • The dopamine hit of ticking off tasks 
  • The use of timers and the Pomodoro technique 
  • Minimising distractions
  
  

   

  the illusion of multitasking

  Humans are not built to effectively handle multiple tasks simultaneously.

  Drawing a parallel with computer processors, which employ time Division multiplexing to give the illusion of multitasking, I'll be explaining that our brains can only focus on one specific task at a time.

  Attempting to do otherwise results in a lack of progress and a perpetually growing to-do list.

  Tackling those to-do lists... effectively

  One of the challenges mentioned is the ineffectiveness of traditional to-do lists.

  While they serve as reminders, they often lack a sense of urgency and time constraints.

  I'll be explaining how I use methods and tools for breaking down larger tasks into smaller, manageable steps, providing a greater sense of accomplishment with every ticked-off item.

  Timestamped Summary:

  [00:00:00] Struggle with focus, multitasking hampers productivity.

  [00:04:54] Breaking tasks down into smaller steps helps.

  [00:08:02] Physical exercise helps with focus and productivity.

  [00:09:48] The two apps that help with focus, starting with Motion.

  [00:13:59] Motion's extra special bonus calendar sharing feature.

  [00:19:54] The Mac exclusive Windows 'catch up' tool!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>38ae38f4-c6f9-431d-ad87-4dc1755b22e4Wed, 23 Aug 2023 03:00:00 -040023:57falsefull107107Top secret business hacks using AI tools like ChatGPT and Google BardUnless you've been living under the sea for over a year, you'll be aware of AI tools like ChatGPT and Google Bard. But have you been fully leveraging them to grow your business?

  We're going to share some ideas for how you can do so.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>Unless you've been living under the sea for over a year, you'll be aware of AI tools like ChatGPT and Google Bard. But have you been fully leveraging them to grow your business?

  We're going to share some ideas for how you can do so.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

  ]]>14d744dd-4d55-4434-a55f-8bfcc841d588Sun, 20 Aug 2023 03:00:00 -040001:27falsebonusThe 5 biggest mistakes to avoid when implementing CRM (with a Zoho master!) In this episode of Techcess, I'm joined by Zoho software expert Leigh Partin, from "Work Grow", who will talk us through how we can get our CRM systems nailed for business growth and success. 

  Psssst! Click this for your free 30 day trial of the Zoho One software, on Leigh! 

  Leigh's journey began when he left school at 16 without a clear direction.

  He attempted college but it didn't work out.

  At the age of 17, Leigh found himself working an IT job with the NHS before joining an IT outsource company called Bridge Partners.

  Within two years, Leigh was promoted to Managing Director and learned how to grow a £3 million business with 27 employees.

  He's now a consultant offering Zoho training to businesses who want to implement a streamlined CRM.

  What you'll learn from listening to this episode of Techcess
  • The common mistakes made during CRM implementation
  • The problems with lacking clear objectives
  • Issues stemming from ignoring user needs and providing insufficient training
  • The importance of scalability in business apps
  • The consideration for long-term suitability
  • The dangers of choosing systems based on outdated factors
  • The importance of self-assessment and creating a shopping list
  • How to plan for scalability and evolving needs
  
  CRM

  In the latest episode of the Techcess podcast, I, Mark Riddell am joined by Leigh Partin, a Zoho expert, and we chat about the world of CRM software, highlighting the five biggest mistakes businesses often make when implementing such systems.

  Our conversation starts with an exploration of Zoho, a brand known for its continuous product improvement.

  We talk about Zoho's extensive range of apps and particularly Zoho Mail, which Leigh suggests is a genuine alternative to Microsoft's popular email client offering!

  The evolution of software

  We talk about the evolving methodology for project execution, emphasising Leigh's recent experience with a workshop that involved too many participants.

  We discuss the need for clear objectives and engaging all stakeholders to avoid a few dominant voices overshadowing the conversation.

  Common mistakes made during implementation

  The episode also addresses common mistakes in CRM implementation.

  Ignoring user needs and providing inadequate training are just a couple of identified critical errors.

  We also chat through an exciting feature called "Blueprints" in Zoho's CRM, which helps reduce the need for extensive training while still requiring ongoing support.

   

  Scalability

  Scalability emerges as a crucial factor in choosing business apps and platforms. It's necessary for the planning for future growth. So we're here to shed light on the misconception that software scalability is unlimited, using Microsoft's enterprise licensing as an example.

  The readiness of businesses to adapt their systems is analysed, and we're offering practical advice for selecting the right tools.

  In this episode of Techcess, I'm joined by Zoho software expert Leigh Partin, from "Work Grow", who will talk us through how we can get our CRM systems nailed for business growth and success. 

  Psssst! Click this for your free 30 day trial of the Zoho One software, on Leigh! 

  Leigh's journey began when he left school at 16 without a clear direction.

  He attempted college but it didn't work out.

  At the age of 17, Leigh found himself working an IT job with the NHS before joining an IT outsource company called Bridge Partners.

  Within two years, Leigh was promoted to Managing Director and learned how to grow a £3 million business with 27 employees.

  He's now a consultant offering Zoho training to businesses who want to implement a streamlined CRM.

  What you'll learn from listening to this episode of Techcess
  • The common mistakes made during CRM implementation
  • The problems with lacking clear objectives
  • Issues stemming from ignoring user needs and providing insufficient training
  • The importance of scalability in business apps
  • The consideration for long-term suitability
  • The dangers of choosing systems based on outdated factors
  • The importance of self-assessment and creating a shopping list
  • How to plan for scalability and evolving needs
  
  CRM

  In the latest episode of the Techcess podcast, I, Mark Riddell am joined by Leigh Partin, a Zoho expert, and we chat about the world of CRM software, highlighting the five biggest mistakes businesses often make when implementing such systems.

  Our conversation starts with an exploration of Zoho, a brand known for its continuous product improvement.

  We talk about Zoho's extensive range of apps and particularly Zoho Mail, which Leigh suggests is a genuine alternative to Microsoft's popular email client offering!

  The evolution of software

  We talk about the evolving methodology for project execution, emphasising Leigh's recent experience with a workshop that involved too many participants.

  We discuss the need for clear objectives and engaging all stakeholders to avoid a few dominant voices overshadowing the conversation.

  Common mistakes made during implementation

  The episode also addresses common mistakes in CRM implementation.

  Ignoring user needs and providing inadequate training are just a couple of identified critical errors.

  We also chat through an exciting feature called "Blueprints" in Zoho's CRM, which helps reduce the need for extensive training while still requiring ongoing support.

   

  Scalability

  Scalability emerges as a crucial factor in choosing business apps and platforms. It's necessary for the planning for future growth. So we're here to shed light on the misconception that software scalability is unlimited, using Microsoft's enterprise licensing as an example.

  The readiness of businesses to adapt their systems is analysed, and we're offering practical advice for selecting the right tools.

  The episode concludes with a discussion on the importance of building a system with scalability in mind and recognising the limitations of freemium tools.

   

  Timestamped Summary:

  00:00:21 Leigh’s 'origin story'.

  00:05:10 Choose systems wisely by knowing your needs.

  00:09:08 Dominant voices hinder effectiveness, narrow down team. Training essential for successful CRM system.

  00:10:30 Training is important for implementing systems.

  00:17:37 Building a solid foundation before adding features.

  00:23:34 Freemium tools hook users, may require payment.

  00:26:06 Scalability in software is crucial for business.

  00:29:26 Zoho constantly improves and is worth considering.

   

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>1f17caa0-2aa1-4662-b3e9-06276e4aea99Wed, 16 Aug 2023 03:00:00 -040032:12falsefull106106The hidden dangers of free VPNs - are YOU at risk?Are you aware that the rise in global VPN usage has skyrocketed? The reasons are clear as day: Virtual Private Networks offer increased security, anonymity, and allow access to geo-restricted content online.

  But here’s the million-dollar question: Are all VPNs created equal?

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>Are you aware that the rise in global VPN usage has skyrocketed? The reasons are clear as day: Virtual Private Networks offer increased security, anonymity, and allow access to geo-restricted content online.

  But here’s the million-dollar question: Are all VPNs created equal?

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>e56d7adf-4b86-4518-8a9a-96b83fd15fd6Sun, 13 Aug 2023 05:00:00 -040001:27falsebonusEmail Hijack Pt2: Insights into cybersecurity and business protection following a security breach In this episode of Techcess, I'm here to introduce part two of our two-part series on email hijacking and its impact on businesses. 

  Part one of our story followed a character named David who made a very alarming discovery when a supplier contacted him over an unpaid bill...

  Ensure you listen to that part of our gripping tale of cybercrime and its consequences before listening to this part.

  What you'll learn from listening to this episode of Techcess

  *The importance of email security and the reluctance of businesses to admit breaches *The benefits of preventative security measures and the value of making informed choices *Balancing security and usability in implementing security measures *Recommendations for specific security measures and the importance of having an expert's guidance *Transparency around the potential impact of excessive security measures on staff attitudes *A summary of the actions taken to address the hacking incident *The need for a layered security approach and the unpredictability of cyberattacks *The importance of multi-factor authentication *The challenges faced by busy business owners and the increased priority of cybersecurity *The prediction that someone we know will be compromised in the future

  "Email Hijack" book!

  This episode is the second part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. 

  I'm Mark Riddell. And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. 

  It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses.

  Timestamped Summary:

  00:02:19 Deleted email forwarder, reported address, set up scanner and full audit trail to diagnose hacking attempts. 

  00:03:59 Blend the right layers for secure emails.

  00:06:27 Why busy business owners need to focus and prioritise cybersecurity.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber...]]> In this episode of Techcess, I'm here to introduce part two of our two-part series on email hijacking and its impact on businesses. 

  Part one of our story followed a character named David who made a very alarming discovery when a supplier contacted him over an unpaid bill...

  Ensure you listen to that part of our gripping tale of cybercrime and its consequences before listening to this part.

  What you'll learn from listening to this episode of Techcess

  *The importance of email security and the reluctance of businesses to admit breaches *The benefits of preventative security measures and the value of making informed choices *Balancing security and usability in implementing security measures *Recommendations for specific security measures and the importance of having an expert's guidance *Transparency around the potential impact of excessive security measures on staff attitudes *A summary of the actions taken to address the hacking incident *The need for a layered security approach and the unpredictability of cyberattacks *The importance of multi-factor authentication *The challenges faced by busy business owners and the increased priority of cybersecurity *The prediction that someone we know will be compromised in the future

  "Email Hijack" book!

  This episode is the second part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. 

  I'm Mark Riddell. And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. 

  It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses.

  Timestamped Summary:

  00:02:19 Deleted email forwarder, reported address, set up scanner and full audit trail to diagnose hacking attempts. 

  00:03:59 Blend the right layers for secure emails.

  00:06:27 Why busy business owners need to focus and prioritise cybersecurity.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>3a3320a4-c1d8-4665-ae83-bcfb4702add9Wed, 09 Aug 2023 05:00:00 -040010:00falsefull105105Is this the ultimate browser for business?It’ll come as no surprise, but Microsoft has yet more exciting news for us. Sometimes we wonder if they allow their employees to sleep!

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>It’ll come as no surprise, but Microsoft has yet more exciting news for us. Sometimes we wonder if they allow their employees to sleep!

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>7c55435c-c072-4826-9cd0-d9629eee6391Sun, 06 Aug 2023 03:00:00 -040001:17falsebonusCreating hope: why m3's joining forces with Alzheimer's Research UK to fund vital researchTransforming Lives through Fundraising with Alzheimer's Research UK

  In a world full of uncertainties, one man's life took an unexpected turn, forever changing his purpose. Little did Chris Bane know that his mum’s devastating diagnosis would ignite a flame within him, propelling him towards a mission of hope.

  His journey, fuelled by this personal connection to a charity’s mission, has led him to the forefront of Alzheimer's Research UK, where he fights tirelessly for a cure.

  But what lies ahead on this path of determination?

  Will Chris's unwavering dedication be enough to conquer the grips of this unforgiving disease?

  What was the revelation that Chris made to me that sparked major hope of an end to the nation’s fight against it?

  You’ll have to listen to learn more.

  Chris’s story

  For Chris Bane, life took an unexpected turn when his mother was diagnosed with Alzheimer's at the age of 67.

  The shock of the diagnosis stirred a passion within him to help find a cure.

  Already having a background in charity work, it was the personal connection that propelled him towards Alzheimer's Research UK.

  Chris saw the disease's devastating effects firsthand and was determined to help spark change.

  I'm Mark Riddell. And as the host of Techcess, I'm delighted to share the story of Alzheimers Research UK who are our charity partner for this quarter. Every business, including yours, can help make a difference for the future of many millions. Possibly even a loved one of yours, or even you yourself. 

  As you'll hear from my conversation with him, Chris's deep-rooted dedication drives him each day, not only to find a cure but also to educate others about the reality of the disease.

  This dedication is his beacon of hope for a future free from the grips of Alzheimer's.

  Timestamped Summary:

  00:00:00 - Introduction and Charity Partnership

  00:01:42 - Purpose and Background

  00:04:28 - Dementia vs Alzheimer's

  00:08:10 - Gender Disparity and Research

  00:09:40 - Diagnosis Process

  00:14:39 - The Potential of Drug Development for Dementia

  00:15:53 - Importance of Early Diagnosis and Combination Treatments

  00:17:18 - Factors Affecting Dementia Risk and Prevention

  00:20:48 - Genetic Factors and Risk of Dementia

  00:22:14 - The Importance of Fundraising for Dementia Research

   

  Get a free introductory chat with mark

  Book a free chat with Mark!

  M3 Networks giveaway guide

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their...]]>Transforming Lives through Fundraising with Alzheimer's Research UK

  In a world full of uncertainties, one man's life took an unexpected turn, forever changing his purpose. Little did Chris Bane know that his mum’s devastating diagnosis would ignite a flame within him, propelling him towards a mission of hope.

  His journey, fuelled by this personal connection to a charity’s mission, has led him to the forefront of Alzheimer's Research UK, where he fights tirelessly for a cure.

  But what lies ahead on this path of determination?

  Will Chris's unwavering dedication be enough to conquer the grips of this unforgiving disease?

  What was the revelation that Chris made to me that sparked major hope of an end to the nation’s fight against it?

  You’ll have to listen to learn more.

  Chris’s story

  For Chris Bane, life took an unexpected turn when his mother was diagnosed with Alzheimer's at the age of 67.

  The shock of the diagnosis stirred a passion within him to help find a cure.

  Already having a background in charity work, it was the personal connection that propelled him towards Alzheimer's Research UK.

  Chris saw the disease's devastating effects firsthand and was determined to help spark change.

  I'm Mark Riddell. And as the host of Techcess, I'm delighted to share the story of Alzheimers Research UK who are our charity partner for this quarter. Every business, including yours, can help make a difference for the future of many millions. Possibly even a loved one of yours, or even you yourself. 

  As you'll hear from my conversation with him, Chris's deep-rooted dedication drives him each day, not only to find a cure but also to educate others about the reality of the disease.

  This dedication is his beacon of hope for a future free from the grips of Alzheimer's.

  Timestamped Summary:

  00:00:00 - Introduction and Charity Partnership

  00:01:42 - Purpose and Background

  00:04:28 - Dementia vs Alzheimer's

  00:08:10 - Gender Disparity and Research

  00:09:40 - Diagnosis Process

  00:14:39 - The Potential of Drug Development for Dementia

  00:15:53 - Importance of Early Diagnosis and Combination Treatments

  00:17:18 - Factors Affecting Dementia Risk and Prevention

  00:20:48 - Genetic Factors and Risk of Dementia

  00:22:14 - The Importance of Fundraising for Dementia Research

   

  Get a free introductory chat with mark

  Book a free chat with Mark!

  M3 Networks giveaway guide

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>af0452f9-9f5c-4b1e-bdd8-00c2dd976c48Wed, 02 Aug 2023 03:00:00 -040028:57falsefull104104Scary stat: 87% of businesses hit by this in the last yearYou may think that cyber attacks only happen to large corporations. But unfortunately, that’s not the case.

  According to a recent report, almost two-thirds of small and medium-sized businesses (SMBs) suffered at least one cyber attack over the past year.

  That’s a staggering number, and it should serve as a wake-up call for businesses everywhere.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>You may think that cyber attacks only happen to large corporations. But unfortunately, that’s not the case.

  According to a recent report, almost two-thirds of small and medium-sized businesses (SMBs) suffered at least one cyber attack over the past year.

  That’s a staggering number, and it should serve as a wake-up call for businesses everywhere.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>dfc987cf-951a-4b6c-aef3-04f112476f74Sun, 30 Jul 2023 03:00:00 -040001:22falsebonusHow every business like yours is under attack... every day! Pt1: Discovery of the implications of email hijack In this episode of Techcess, I'm here to introduce our two-part series on email hijacking and its impact on businesses.  I'll be emphasizing the importance of storytelling to effectively convey the dangers of email hacking. Part one of the story follows a character named David who makes a very alarming discovery when a supplier contacts him over an unpaid bill... Don't miss out on this gripping tale of cybercrime and its consequences.
  "Email Hijack" book!

  The episode is the first part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. 

  I'm Mark Riddell. And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. 

  It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses.

  The moral of the story...

  Overall, this episode highlights the risks associated with neglecting email security and serves as a reminder that businesses should not assume they are immune to cyber attacks.

  It is essential to prioritise and invest in cybersecurity measures to safeguard sensitive information and prevent potential breaches. There are worse things you could do today than send a link to this episode in the direction of whomever makes the decisions around your IT.

  Timestamped Summary:

  [00:02:01] Stolen money and family holiday.

  [00:04:00] Compromised email security.

  [00:09:32] Email fraud and cyber security.

  [00:14:36] Edited PDFs and invoice hacking.

  [00:15:09] Keyloggers and bank account security.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for...]]> In this episode of Techcess, I'm here to introduce our two-part series on email hijacking and its impact on businesses.  I'll be emphasizing the importance of storytelling to effectively convey the dangers of email hacking. Part one of the story follows a character named David who makes a very alarming discovery when a supplier contacts him over an unpaid bill... Don't miss out on this gripping tale of cybercrime and its consequences.

  "Email Hijack" book!

  The episode is the first part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. 

  I'm Mark Riddell. And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. 

  It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses.

  The moral of the story...

  Overall, this episode highlights the risks associated with neglecting email security and serves as a reminder that businesses should not assume they are immune to cyber attacks.

  It is essential to prioritise and invest in cybersecurity measures to safeguard sensitive information and prevent potential breaches. There are worse things you could do today than send a link to this episode in the direction of whomever makes the decisions around your IT.

  Timestamped Summary:

  [00:02:01] Stolen money and family holiday.

  [00:04:00] Compromised email security.

  [00:09:32] Email fraud and cyber security.

  [00:14:36] Edited PDFs and invoice hacking.

  [00:15:09] Keyloggers and bank account security.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

   

  ]]>3489f158-7d0f-4347-be96-ffa3cad328f3Wed, 26 Jul 2023 03:00:00 -040018:27falsefull103103This is the latest trend in phishing attacksHave you heard the saying, “A picture is worth a thousand words”? It seems cyber criminals have too, and they’re using it to their advantage.

  In a new twist on phishing campaigns, cyber criminals are luring victims to click on images rather than downloading malicious files or clicking suspicious links.

  Let’s dive into the warning signs, so you can keep your business safe from these sneaky attacks.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>Have you heard the saying, “A picture is worth a thousand words”? It seems cyber criminals have too, and they’re using it to their advantage.

  In a new twist on phishing campaigns, cyber criminals are luring victims to click on images rather than downloading malicious files or clicking suspicious links.

  Let’s dive into the warning signs, so you can keep your business safe from these sneaky attacks.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>d9fa1dab-35b3-42d4-83be-fd2cbd8cb6aeSun, 23 Jul 2023 03:00:00 -040001:25falsebonusWhy cyber security awareness training is so important for your business In the world of business, where human error is the biggest cybersecurity risk, business owners must take action to protect their company.

  Join me, Mark Riddell, as in this episode of Techcess as we uncover the shocking truth behind CEO Fraud and the devastating consequences of simple mistakes. 

  Will you and your business learn from the suggested vulnerabilities, or will you also fall victim to the ever-evolving tactics of cybercriminals? 

  Listen in to ensure you're properly armed with knowledge. 

  This episode features a free guide. You can download that here:

  https://m3networks.co.uk/itguides/human-error-your-biggest-cyber-security-risk/

   

  Understanding your cyber security baseline

  Once you have established a clear understanding of your cyber security baseline, the next step involves identifying the risks that could threaten your business. 

  Risk evaluation is a targeted method to reveal vulnerabilities and prioritise actions that can minimise potential damage. So during the episode, I'm stressing the need for a thorough risk assessment to identify vulnerabilities across the organisation's network and digital assets.

  With examples of how risk analysis guides the creation of tailored training programs, I'm offering insights into the strategic necessity of knowing the stakes before devising a plan of action.

  Finally, remember that rules are only as good as their enforcement. Setting clear guidelines about safe online practices, incident reporting procedures, and consequences for non-compliance helps in fostering a security-centric culture.

   

   

  Timestamped Summary:

  00:00:00 - The Risk of Human Error in Cyber security Human error is the biggest cybersecurity risk for businesses, as demonstrated by a phishing scam that cost a company thousands of pounds.

  00:02:18 - Establishing a Cyber security Baseline It is important for businesses to understand their employees' current awareness levels and identify security threats. 

  00:04:22 - Assessing Risks and Prioritising Actions After establishing a baseline, businesses should assess the most pressing risks they face. 

  00:05:33 - Creating a Tailored Training Plan Businesses should create a training plan that is tailored to different roles and responsibilities within the company. 

  00:07:45 - Managing Policies and Staying Updated Policies need to be managed and enforced to be effective. 

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an  In the world of business, where human error is the biggest cybersecurity risk, business owners must take action to protect their company.

  Join me, Mark Riddell, as in this episode of Techcess as we uncover the shocking truth behind CEO Fraud and the devastating consequences of simple mistakes. 

  Will you and your business learn from the suggested vulnerabilities, or will you also fall victim to the ever-evolving tactics of cybercriminals? 

  Listen in to ensure you're properly armed with knowledge. 

  This episode features a free guide. You can download that here:

  https://m3networks.co.uk/itguides/human-error-your-biggest-cyber-security-risk/

   

  Understanding your cyber security baseline

  Once you have established a clear understanding of your cyber security baseline, the next step involves identifying the risks that could threaten your business. 

  Risk evaluation is a targeted method to reveal vulnerabilities and prioritise actions that can minimise potential damage. So during the episode, I'm stressing the need for a thorough risk assessment to identify vulnerabilities across the organisation's network and digital assets.

  With examples of how risk analysis guides the creation of tailored training programs, I'm offering insights into the strategic necessity of knowing the stakes before devising a plan of action.

  Finally, remember that rules are only as good as their enforcement. Setting clear guidelines about safe online practices, incident reporting procedures, and consequences for non-compliance helps in fostering a security-centric culture.

   

   

  Timestamped Summary:

  00:00:00 - The Risk of Human Error in Cyber security Human error is the biggest cybersecurity risk for businesses, as demonstrated by a phishing scam that cost a company thousands of pounds.

  00:02:18 - Establishing a Cyber security Baseline It is important for businesses to understand their employees' current awareness levels and identify security threats. 

  00:04:22 - Assessing Risks and Prioritising Actions After establishing a baseline, businesses should assess the most pressing risks they face. 

  00:05:33 - Creating a Tailored Training Plan Businesses should create a training plan that is tailored to different roles and responsibilities within the company. 

  00:07:45 - Managing Policies and Staying Updated Policies need to be managed and enforced to be effective. 

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

   

  ]]>f1c2fb90-f235-41de-a1b7-f168912fc3b2Wed, 19 Jul 2023 03:00:00 -040011:58falsefull102102Privacy alert: Change this setting in Edge, nowDon’t be mistaken, we love Microsoft Edge (and think you will too), but lately, something has come to our attention that we wanted to share..

  It’s always a good idea to be aware of what your browser is doing behind the scenes. And there’s an Edge setting that you might be interested to learn about. It’s one that sends the images you view online to Microsoft.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>Don’t be mistaken, we love Microsoft Edge (and think you will too), but lately, something has come to our attention that we wanted to share..

  It’s always a good idea to be aware of what your browser is doing behind the scenes. And there’s an Edge setting that you might be interested to learn about. It’s one that sends the images you view online to Microsoft.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>537e4735-0b47-4bf3-8ef8-cc48cdb96b73Sun, 16 Jul 2023 08:18:00 -040001:10falsebonusWhy SLAs are bullsh*t (but why we still need to talk about service level agreements anyway!)Are service level agreements (SLAs) just a bunch of meaningless jargon or a crucial factor in selecting the right IT provider for your business?

  In this episode of Techcess, I'm here to challenge common perceptions and reveal the untold truth about SLAs.

  Brace yourself for a lightbulb moment that will shatter your preconceived notions and empower you with the knowledge to make informed decisions.

  We’re getting into the world of SLAs and discovering why they hold the key to unlocking a reliable and trustworthy IT partnership.

  Demystifying Service Level Agreements (SLAs)

  Today, we're going to tackle a topic that often sparks confusion and raises eyebrows: Service Level Agreements, or as we affectionately call them, SLAs.

  Now, you might have heard some misconceptions floating around about SLAs being all about the customers and their satisfaction.

  Well, I, Mark Riddell, am here as the Director of one of the UK's top IT managed services providers (m3 Networks) to set the record straight.

  In this episode of Techcess, I'll be your guide as we delve into the fascinating world of SLAs, unraveling their true purpose and shedding light on their pivotal role in choosing the perfect IT provider for your business.

  So, grab a cup of coffee, sit back, and let's unravel the mystery together!

  The Real Value of SLAs and Customer Experience

  Let's talk about Service Level Agreements, or SLAs, shall we?

  You see, while most customers rely on their personal experiences to gauge the quality of service they receive, there's a fascinating side to SLAs that often goes unnoticed.

  These agreements aren't just about satisfying customers; they serve a greater purpose.

  At m3 Networks, we understand the significance of SLAs and go the extra mile to provide top-notch IT support.

  But I feel it's important to go behind the scenes and reveal why metrics alone can't always capture the true essence of exceptional service.

   

  Choosing the Right IT Provider and Making SLAs Work for You

  When it comes to selecting an IT provider, the Service Level Agreement, or SLA, is often the one aspect that gets overlooked! 

  Think of it as a safety net—an essential written agreement that protects both you and your chosen provider.

  But here's the catch: not all IT companies have a proper SLA in place.

  In this episode of Techcess, I'll shed light on the significance of SLAs and provide practical tips for business owners and IT decision-makers.

  We'll explore how to evaluate potential IT providers based on their SLAs, including doing your due diligence, checking track records and testimonials, and even requesting sample SLAs.

   Remember, it's not just about the technical expertise—it's about finding a trustworthy partner who values their commitments.

  So, join me on this enlightening journey as we uncover the power of SLAs and discover the key to a successful IT partnership.

   

  Timestamped Summary:

  [00:00:00] Introduction: Demystifying common perceptions surrounding SLAs.

  [00:01:00] What is an SLA: Understanding the role and purpose of SLAs in IT services.

  [00:03:00] The value of SLAs: Measuring performance and...]]>Are service level agreements (SLAs) just a bunch of meaningless jargon or a crucial factor in selecting the right IT provider for your business?

  In this episode of Techcess, I'm here to challenge common perceptions and reveal the untold truth about SLAs.

  Brace yourself for a lightbulb moment that will shatter your preconceived notions and empower you with the knowledge to make informed decisions.

  We’re getting into the world of SLAs and discovering why they hold the key to unlocking a reliable and trustworthy IT partnership.

  Demystifying Service Level Agreements (SLAs)

  Today, we're going to tackle a topic that often sparks confusion and raises eyebrows: Service Level Agreements, or as we affectionately call them, SLAs.

  Now, you might have heard some misconceptions floating around about SLAs being all about the customers and their satisfaction.

  Well, I, Mark Riddell, am here as the Director of one of the UK's top IT managed services providers (m3 Networks) to set the record straight.

  In this episode of Techcess, I'll be your guide as we delve into the fascinating world of SLAs, unraveling their true purpose and shedding light on their pivotal role in choosing the perfect IT provider for your business.

  So, grab a cup of coffee, sit back, and let's unravel the mystery together!

  The Real Value of SLAs and Customer Experience

  Let's talk about Service Level Agreements, or SLAs, shall we?

  You see, while most customers rely on their personal experiences to gauge the quality of service they receive, there's a fascinating side to SLAs that often goes unnoticed.

  These agreements aren't just about satisfying customers; they serve a greater purpose.

  At m3 Networks, we understand the significance of SLAs and go the extra mile to provide top-notch IT support.

  But I feel it's important to go behind the scenes and reveal why metrics alone can't always capture the true essence of exceptional service.

   

  Choosing the Right IT Provider and Making SLAs Work for You

  When it comes to selecting an IT provider, the Service Level Agreement, or SLA, is often the one aspect that gets overlooked! 

  Think of it as a safety net—an essential written agreement that protects both you and your chosen provider.

  But here's the catch: not all IT companies have a proper SLA in place.

  In this episode of Techcess, I'll shed light on the significance of SLAs and provide practical tips for business owners and IT decision-makers.

  We'll explore how to evaluate potential IT providers based on their SLAs, including doing your due diligence, checking track records and testimonials, and even requesting sample SLAs.

   Remember, it's not just about the technical expertise—it's about finding a trustworthy partner who values their commitments.

  So, join me on this enlightening journey as we uncover the power of SLAs and discover the key to a successful IT partnership.

   

  Timestamped Summary:

  [00:00:00] Introduction: Demystifying common perceptions surrounding SLAs.

  [00:01:00] What is an SLA: Understanding the role and purpose of SLAs in IT services.

  [00:03:00] The value of SLAs: Measuring performance and maintaining accountability.

  [00:05:00] SLAs in provider selection: Choosing a trustworthy IT partner.

  [00:07:00] The importance of trust and empathy in SLA relationships.

  [00:09:00] Practical tips for business owners and IT decision-makers.

  [00:10:00] Conclusion: The significance of SLAs in selecting an IT provider.

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

   

  ]]>1325aaf7-4a85-4fce-9f4b-c3795ed1b744Wed, 12 Jul 2023 03:00:00 -040011:02falsefull101101Browse with confidence: The Microsoft Edge security boostBrowsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk.

  With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security.

  That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk.

  With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security.

  That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it.

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>d48ddcca-e051-401b-bc98-0cd426e9c6e5Sun, 09 Jul 2023 03:00:00 -040001:09falsebonusA cyber security masterclass! 15 expert tips for defending your business 

  Hi! I'm Mark Riddell and I'm here with the Techcess podcast's 100th episode.

  This week - a cyber security masterclass with expert tips. We're here to empower small and medium-sized business owners through an action-packed journey to defend their businesses against cyber threats, uncovering the surprising irony that prevention is cheaper than dealing with the aftermath of an attack.

  Email Phishing Prevention

  Email phishing! Sounds fishy and indeed is a typical bait-and-switch situation that the netizens often fall prey to. It's a clever cyberhack where the attacker disguises as a reliable entity to scam the recipient into providing confidential information.

  Quite unsettling, isn't it?

  The straightforward solution here is training the skill of recognising phishing attempts and a substantial part of what we do at m3 Networks.

  I'm hoping my episode emphasises on this for you.

  Reach out to me, Mark Riddell, on LinkedIn here if you want to discuss more.

  Remember, awareness is the first step to prevention.

  I'm bringing you up to date with some alarming statistics about the number of cyber breaches and compromises hailing from phishing, and I'm underscoring the need for training to spot such hackers.

   

  The Importance of Security Assessments

   

  So you might ask, why are security assessments integral to a business's cybersecurity measures? Think of this as a medical check-up but for your digital assets.

  Similar to how a doctor identifies health issues and suggests relevant treatments during a regular check-up, a security assessment helps businesses pinpoint vulnerabilities in their cyber systems and provides solutions to strengthen those areas.

  And we all know, prevention is always better (and more cost-effective) than a cure, right? 

  Now, coming from my experience, it's vital to not just carry out a solitary assessment at the start of your business, but to incorporate regular checks into your business workflow.

  If the term 'security assessment' hasn't cropped up in your discussions with an IT provider, it might be high time to switch to a more aware one.

  Because just like trends, cyber threats also evolve over time, and continual assessments help keep your business in pace with them.

  Backup as an Essential Part of Cyber security

  Why should backing up your work be a mandatory practice?

  Just imagine, you're typing out a report, and suddenly your computer crashes. If you've been saving your work periodically, you'd still have most of it intact, right?

  The same principle applies to businesses, but at a much larger scale, with much more at stake.

  Many businesses still rely on pure luck, and two thumb drives, to back their sensitive information. In this episode I'm recommending a far safer strategy. 

  Timestamped summary of this episode:

  00:01:04 - The Importance of Security Assessments A security assessment helps establish a baseline and identify vulnerabilities in your cybersecurity. 

  00:02:32 - Email Phishing Prevention 90% of breaches start with phishing attacks. 

  00:03:19 - Password Management Creating strong and unique passwords...]]> 

  Hi! I'm Mark Riddell and I'm here with the Techcess podcast's 100th episode.

  This week - a cyber security masterclass with expert tips. We're here to empower small and medium-sized business owners through an action-packed journey to defend their businesses against cyber threats, uncovering the surprising irony that prevention is cheaper than dealing with the aftermath of an attack.

  Email Phishing Prevention

  Email phishing! Sounds fishy and indeed is a typical bait-and-switch situation that the netizens often fall prey to. It's a clever cyberhack where the attacker disguises as a reliable entity to scam the recipient into providing confidential information.

  Quite unsettling, isn't it?

  The straightforward solution here is training the skill of recognising phishing attempts and a substantial part of what we do at m3 Networks.

  I'm hoping my episode emphasises on this for you.

  Reach out to me, Mark Riddell, on LinkedIn here if you want to discuss more.

  Remember, awareness is the first step to prevention.

  I'm bringing you up to date with some alarming statistics about the number of cyber breaches and compromises hailing from phishing, and I'm underscoring the need for training to spot such hackers.

   

  The Importance of Security Assessments

   

  So you might ask, why are security assessments integral to a business's cybersecurity measures? Think of this as a medical check-up but for your digital assets.

  Similar to how a doctor identifies health issues and suggests relevant treatments during a regular check-up, a security assessment helps businesses pinpoint vulnerabilities in their cyber systems and provides solutions to strengthen those areas.

  And we all know, prevention is always better (and more cost-effective) than a cure, right? 

  Now, coming from my experience, it's vital to not just carry out a solitary assessment at the start of your business, but to incorporate regular checks into your business workflow.

  If the term 'security assessment' hasn't cropped up in your discussions with an IT provider, it might be high time to switch to a more aware one.

  Because just like trends, cyber threats also evolve over time, and continual assessments help keep your business in pace with them.

  Backup as an Essential Part of Cyber security

  Why should backing up your work be a mandatory practice?

  Just imagine, you're typing out a report, and suddenly your computer crashes. If you've been saving your work periodically, you'd still have most of it intact, right?

  The same principle applies to businesses, but at a much larger scale, with much more at stake.

  Many businesses still rely on pure luck, and two thumb drives, to back their sensitive information. In this episode I'm recommending a far safer strategy. 

  Timestamped summary of this episode:

  00:01:04 - The Importance of Security Assessments A security assessment helps establish a baseline and identify vulnerabilities in your cybersecurity. 

  00:02:32 - Email Phishing Prevention 90% of breaches start with phishing attacks. 

  00:03:19 - Password Management Creating strong and unique passwords remains a challenge for users. 

  00:04:23 - Security Awareness Training It is not solely the responsibility of IT providers to protect businesses from cyberattacks. 

  00:05:03 - Advanced Endpoint Detection and Response Where are we these days with Antivirus software?

  00:15:05 - Encryption for Files at Rest in Motion  Encryption of files during transmission and on mobile devices is crucial. But how?

  00:17:02 - Backup as an Essential Part of Cybersecurity Backup is often overlooked in cybersecurity discussions but is essential. 

  00:22:57 - Cyber Insurance and Its Limitations  Cyber insurance can provide financial protection, but prevention is still the best approach.

  Transcript of episode 

   

  Book a free chat with Mark!

  The giveaway guide!

  Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

  Check it out here.

  Want to get more 'Techcess' in your business?

  Get more valuable technology insights from m3's blog pages, here.

  Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

  If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

  Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

  Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

   

  Techcess is a podcast from m3 Networks

  ]]>00ff0907-59fc-48ec-ab6d-225bfd751640Wed, 05 Jul 2023 03:00:00 -040025:40falsefull100100Now AI can make your Teams meetings more productiveAre you tired of wasting precious time in meetings, only to leave feeling confused and disorganised?

  Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings?

  Microsoft Teams has launched a new feature which could solve your problems and boost productivity.  

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganised?

  Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings?

  Microsoft Teams has launched a new feature which could solve your problems and boost productivity.  

  Learn more about this on this week's new "Tech Update" bonus episode.

  If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

   

  Want to get more 'Techcess' in your business?

   

  Book a free chat with Mark!

   

  Get more valuable technology insights from m3's blog pages, here.

   

   

  ]]>27f6c2b7-fe80-45b1-b093-8b039c43187fSun, 02 Jul 2023 03:00:00 -040001:17falsebonusManaged IT services vs the 'break/fix' model - which is best for YOUR business? Hi, Mark Riddell, host of Techcess here! Are you tired of constantly dealing with IT issues in your business? 

  In this episode, I explore the difference between managed IT services and breakfix systems, revealing a shocking truth about the latter that will leave you questioning your current IT support approach.

  Listen in now to find out more!

  Managed IT Services vs. Breakfix

  In the world of business technology support, there are two primary approaches: managed IT services and break/fix systems.

  Managed IT services involve a dedicated IT provider taking on the responsibility for a company's technology needs, providing continuous and proactive support.

  This all-in-one solution covers a broad range of services, such as endpoint security, data backup, and web content filtering.

  On the other hand, break/fix systems rely on contacting an IT professional only when something goes wrong.

  While this reactive method may be cheaper for smaller networks, it can lead to extended downtime and potential inefficiencies. In this episode I'm aiming for one key outcome for you; focusing on the differences between managed IT services and break/fix systems so you can make an informed decision on which is right for your specific business and challenges.

  Scalability and Flexibility

  Managed IT services provide businesses with the flexibility and scalability they need to maintain competitiveness in a rapidly changing market.

  With managed IT support, a company can quickly adapt to changes in its infrastructure and requirements.

   Consequently, managed IT support partners can proactively recommend and implement new strategies and technologies that enhance business performance.

  Are you a business owner or office manager looking to leverage technology for a competitive advantage? You need to listen to this episode as I'll be talking you through how to do just that.

  Cost Savings

  In case you can't or won't listen, let's TL;dr it here.

  One of the most appealing aspects of managed IT services for businesses is the potential for significant cost savings.

  With managed IT services, the monthly fee covers a wide range of services, allowing companies to budget for their IT expenses more predictably.

  This ensures that businesses can maintain a healthier bottom line while still keeping their technology up-to-date and secure.

  In this episode, we'll delve into the cost-saving benefits of managed IT services. 

  Notes from Neal the producer on the takeaways you can expect to hear in this episode of Techcess:

  ·        

  • Explore the differences between managed IT services and traditional break/fix systems in the context of business growth.
  • Appreciate the value of proactive support and comprehensive IT solutions with managed services.
  • Realise the importance of predictable monthly expenses in making sound financial decisions for your company. 
  • Become aware of the potential downsides of breakfix systems, such as delays and unexpected costs.
  • Grasp the adjustable and scalable nature of managed IT services to match your business's changing...]]> Hi, Mark Riddell, host of Techcess here! Are you tired of constantly dealing with IT issues in your business? 

    In this episode, I explore the difference between managed IT services and breakfix systems, revealing a shocking truth about the latter that will leave you questioning your current IT support approach.

    Listen in now to find out more!

    Managed IT Services vs. Breakfix

    In the world of business technology support, there are two primary approaches: managed IT services and break/fix systems.

    Managed IT services involve a dedicated IT provider taking on the responsibility for a company's technology needs, providing continuous and proactive support.

    This all-in-one solution covers a broad range of services, such as endpoint security, data backup, and web content filtering.

    On the other hand, break/fix systems rely on contacting an IT professional only when something goes wrong.

    While this reactive method may be cheaper for smaller networks, it can lead to extended downtime and potential inefficiencies. In this episode I'm aiming for one key outcome for you; focusing on the differences between managed IT services and break/fix systems so you can make an informed decision on which is right for your specific business and challenges.

    Scalability and Flexibility

    Managed IT services provide businesses with the flexibility and scalability they need to maintain competitiveness in a rapidly changing market.

    With managed IT support, a company can quickly adapt to changes in its infrastructure and requirements.

     Consequently, managed IT support partners can proactively recommend and implement new strategies and technologies that enhance business performance.

    Are you a business owner or office manager looking to leverage technology for a competitive advantage? You need to listen to this episode as I'll be talking you through how to do just that.

    Cost Savings

    In case you can't or won't listen, let's TL;dr it here.

    One of the most appealing aspects of managed IT services for businesses is the potential for significant cost savings.

    With managed IT services, the monthly fee covers a wide range of services, allowing companies to budget for their IT expenses more predictably.

    This ensures that businesses can maintain a healthier bottom line while still keeping their technology up-to-date and secure.

    In this episode, we'll delve into the cost-saving benefits of managed IT services. 

    Notes from Neal the producer on the takeaways you can expect to hear in this episode of Techcess:

    ·        

    • Explore the differences between managed IT services and traditional break/fix systems in the context of business growth.
    • Appreciate the value of proactive support and comprehensive IT solutions with managed services.
    • Realise the importance of predictable monthly expenses in making sound financial decisions for your company. 
    • Become aware of the potential downsides of breakfix systems, such as delays and unexpected costs.
    • Grasp the adjustable and scalable nature of managed IT services to match your business's changing demands.
    
    

    Excerpt from episode 99 of Techcess

    "With a break fix solution, you're constantly going to look out for IT issues and trying to find someone to fix them. It can be time-consuming for you and distracting, diverts your attention away from the business."

    Book a free chat with Mark!

    The giveaway guide!

    Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

    Check it out here.

    Want to get more 'Techcess' in your business?

    Get more valuable technology insights from m3's blog pages, here.

    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

    Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

     

    Techcess is a podcast from m3 Networks

     

    ]]>31019d3d-ef5c-4e73-9e6d-6243c78b3d42Wed, 28 Jun 2023 03:00:00 -040015:14falsefull9999Stop! And think! Before you act on that email..How many times a day do you respond to an email without really thinking about its contents?

    Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack.

    Learn more about this on this week's new "Tech Update" bonus episode.

    If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

     

    Want to get more 'Techcess' in your business?

     

    Book a free chat with Mark!

     

    Get more valuable technology insights from m3's blog pages, here.

     

     

    ]]>How many times a day do you respond to an email without really thinking about its contents?

    Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack.

    Learn more about this on this week's new "Tech Update" bonus episode.

    If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

     

    Want to get more 'Techcess' in your business?

     

    Book a free chat with Mark!

     

    Get more valuable technology insights from m3's blog pages, here.

     

     

    ]]>759569a0-147d-4767-ad6d-b0d3fe292b3cSun, 25 Jun 2023 03:00:00 -040001:23falsebonusHow to stop phishing hackers from preying on our human psychology!In this episode of Techcess, we uncover the dark art of phishing and how attackers exploit human psychology to gain access to your sensitive information.

    But what happens when one of your senior staff members falls prey to their tactics?

    Find out now by pressing play on the episode!

    Common Types of Phishing Scams

    Phishing scams are becoming increasingly sophisticated, using a variety of tactics to deceive their victims. These schemes often involve impersonating legitimate organisations or entities, with the end goal of tricking individuals into disclosing sensitive information.

    Some more common types of phishing attacks include email phishing, spear phishing, and smishing, which involve different methods of delivery and level of personalisation.

    As technology continues to improve, so too do the methods used by cybercriminals, making it imperative for businesses and individuals to stay educated on the latest phishing techniques.

    In this latest episode of the "Techcess" podcast, I'm sharing some of the scenarios where attackers gain access to Microsoft 365 mailboxes and exploit this information to steal money from businesses.

    Practical Measures to Protect Against Phishing

    Executing practical measures is vital in protecting businesses and individuals from phishing attacks.

    Adopting a strong defense approach, such as implementing two-factor authentication or using a password manager, can provide an additional layer of security to mitigate potential threats.

    Moreover, ensuring that employees are aware of phishing attack tactics and regularly updating software and operating systems can significantly reduce the risk of becoming a victim of phishing schemes.

    If you follow me, Mark Riddell, on LinkedIn, you'll know I'm always saying how you don't know what you don't know. And in this episode, I'm suggesting lots of 'you don't knows' that you can start implementing.

    Take robust email filters, anti-spam solutions, and multifactor authentication as methods to hinder phishing attacks, just to get us started! I'm also offering another piece of business saving advice on how you can ensure you're not falling for a scam!

    Psychological Tactics Used by Phishers

    Phishing attacks exploit the human psyche to elicit the desired response from their targets. Certain tactics are employed to manipulate individuals and prompt them to disclose sensitive information or perform a specific action.

    For instance, the sense of urgency is created through messages that demand immediate action, while familiarity and trust are used when posing as someone the target knows.

    I'll explain more about how they use that, and additionally greed and fear, when they're trying to motivate a victim to provide sensitive information or click a link.

    Excerpt from episode 98 of Techcess

    (Download transcript)

    "So once you receive an invoice from a supplier, say you're due to play a supplier 10,000 pounds. The attackers also received a copy of that invoice. And what they will do is within minutes or hours, they will reply back to your accounts person with a domain that they've registered. It's very similar to the domain that sent the original email. They've seen who sent it, so they'll impersonate that user. 00:03:28 They'll see the language and the tone that they use. If the emails come from someone called Robert and he signs his emails off as Bob, they'll do that too, to make sure...]]>In this episode of Techcess, we uncover the dark art of phishing and how attackers exploit human psychology to gain access to your sensitive information.

    But what happens when one of your senior staff members falls prey to their tactics?

    Find out now by pressing play on the episode!

    Common Types of Phishing Scams

    Phishing scams are becoming increasingly sophisticated, using a variety of tactics to deceive their victims. These schemes often involve impersonating legitimate organisations or entities, with the end goal of tricking individuals into disclosing sensitive information.

    Some more common types of phishing attacks include email phishing, spear phishing, and smishing, which involve different methods of delivery and level of personalisation.

    As technology continues to improve, so too do the methods used by cybercriminals, making it imperative for businesses and individuals to stay educated on the latest phishing techniques.

    In this latest episode of the "Techcess" podcast, I'm sharing some of the scenarios where attackers gain access to Microsoft 365 mailboxes and exploit this information to steal money from businesses.

    Practical Measures to Protect Against Phishing

    Executing practical measures is vital in protecting businesses and individuals from phishing attacks.

    Adopting a strong defense approach, such as implementing two-factor authentication or using a password manager, can provide an additional layer of security to mitigate potential threats.

    Moreover, ensuring that employees are aware of phishing attack tactics and regularly updating software and operating systems can significantly reduce the risk of becoming a victim of phishing schemes.

    If you follow me, Mark Riddell, on LinkedIn, you'll know I'm always saying how you don't know what you don't know. And in this episode, I'm suggesting lots of 'you don't knows' that you can start implementing.

    Take robust email filters, anti-spam solutions, and multifactor authentication as methods to hinder phishing attacks, just to get us started! I'm also offering another piece of business saving advice on how you can ensure you're not falling for a scam!

    Psychological Tactics Used by Phishers

    Phishing attacks exploit the human psyche to elicit the desired response from their targets. Certain tactics are employed to manipulate individuals and prompt them to disclose sensitive information or perform a specific action.

    For instance, the sense of urgency is created through messages that demand immediate action, while familiarity and trust are used when posing as someone the target knows.

    I'll explain more about how they use that, and additionally greed and fear, when they're trying to motivate a victim to provide sensitive information or click a link.

    Excerpt from episode 98 of Techcess

    (Download transcript)

    "So once you receive an invoice from a supplier, say you're due to play a supplier 10,000 pounds. The attackers also received a copy of that invoice. And what they will do is within minutes or hours, they will reply back to your accounts person with a domain that they've registered. It's very similar to the domain that sent the original email. They've seen who sent it, so they'll impersonate that user. 00:03:28 They'll see the language and the tone that they use. If the emails come from someone called Robert and he signs his emails off as Bob, they'll do that too, to make sure it doesn't trigger any red flags with your accounts person."

    Notes from Neal the producer on what you can expect to hear in this episode of Techcess:

    • Discover key ways to shield your business from the dangers of phishing attacks.
    • Learn the essential role of employee education in thwarting phishing schemes.
    • Uncover effective strategies for identifying and avoiding these cyber threats.
    • Delve into the most prevalent phishing scams targeting businesses today.
    • Understand the significance of ongoing awareness and training in preventing such attacks.
    
    If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!  

    Book a free chat with Mark!

    The giveaway guide!

    Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

    Check it out here.

    Want to get more 'Techcess' in your business?

    Get more valuable technology insights from m3's blog pages, here.

    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

    Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

     

    Techcess is a podcast from m3 Networks

       

     

    ]]>90b2327c-a4ca-49ec-ac47-917616f614f6Wed, 21 Jun 2023 03:00:00 -040019:29falsefull9898Are you using a malicious browser extension without realising?How many browser extensions do you use?

    Extensions can be really useful. They can make you more productive and save you time. But some won’t.

    Learn more on this week's new Tech Update.

    If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

     

    Want to get more 'Techcess' in your business?

     

    Book a free chat with Mark!

     

    Get more valuable technology insights from m3's blog pages, here.

     

     

    ]]>How many browser extensions do you use?

    Extensions can be really useful. They can make you more productive and save you time. But some won’t.

    Learn more on this week's new Tech Update.

    If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

     

    Want to get more 'Techcess' in your business?

     

    Book a free chat with Mark!

     

    Get more valuable technology insights from m3's blog pages, here.

     

     

    ]]>d795ea8d-4b1f-45bf-9958-d5b7c4e709adSun, 18 Jun 2023 03:00:00 -040001:24falsefullMastering Your Business' Future: A Simple Guide to Creating a Technology RoadmapIf you're feeling overwhelmed and frustrated with constantly changing technology, trying different solutions without success, and struggling to keep up with competitors, then you are not alone!

    Many business owners and entrepreneurs experience these painful emotions due to the lack of a proper technology roadmap.

    They may be investing in new technologies without a clear strategy, resulting in wasted resources, time, and money. They may also encounter unexpected challenges and disruptions, such as cyber-attacks or system failures, that can harm their business.

    By creating a technology roadmap, they can gain clarity, direction, and control over their business's future, leading to improved productivity, efficiency, and resiliency.

    Here's what you're going to learn.

    Avoiding Costly Mistakes

    Investing in the wrong technology can lead to significant financial losses, wasted time, and resources, while also negatively impacting your business operations or your customers.

    A technology roadmap helps you identify the potential risks associated with different technology options and enables you to prioritize investments based on the potential return on investment and value.

    In this episode of the Techcess podcast, I feel it's important to stress the benefits of devising a technology roadmap to avoid costly mistakes in the long run.

    By weighing the potential risks and rewards of each technology, companies can make informed decisions that align with their resources and needs.

    Our expertise we've built over the years at m3 Networks demonstrates the practicality and financial savvy involved in effective technology roadmapping, ultimately allowing businesses to maintain their competitive edge.

    Improving Business Agility

    One of the major benefits of a technology roadmap is its potential to improve your company's agility.

    Constantly evolving market conditions, technological advancements, and economic changes can significantly impact a business. 

    Are you ready to take your business to the next level?

    In this episode of Techcess, I'll show you how to create a technology roadmap that will improve your efficiency, productivity, and resiliency. But what happens when unexpected obstacles arise? Listen to find out.

    Excerpt from episode 97 of Techcess

    (Download transcript)

    "Now some of the technologies that you need to help achieve your business goals might be pretty dull and boring technologies and it's easy to run off and look at all the sexy stuff that's out there. But sometimes the sexy stuff doesn't help you actually get stuff done. And focusing on the day to day stuff, things that can make improvements in efficiency, resiliency, all these things are not that interesting to talk about, but definitely are things that should be prioritized for all businesses. Next up, you want to create a timeline. There's no point having all these ideas if you don't have a timeline of when they're going to happen."

    Notes from Neal the producer...

    In this episode of the Techcess podcast from m3 Networks, Mark Riddell will talk you through:

    • Recognising the value of technology roadmaps in optimising business performance.

    • Exploring the numerous perks of establishing a technology roadmap for your company.

    • The benefits of embarking on a process to create a...]]>If you're feeling overwhelmed and frustrated with constantly changing technology, trying different solutions without success, and struggling to keep up with competitors, then you are not alone!

      Many business owners and entrepreneurs experience these painful emotions due to the lack of a proper technology roadmap.

      They may be investing in new technologies without a clear strategy, resulting in wasted resources, time, and money. They may also encounter unexpected challenges and disruptions, such as cyber-attacks or system failures, that can harm their business.

      By creating a technology roadmap, they can gain clarity, direction, and control over their business's future, leading to improved productivity, efficiency, and resiliency.

      Here's what you're going to learn.

      Avoiding Costly Mistakes

      Investing in the wrong technology can lead to significant financial losses, wasted time, and resources, while also negatively impacting your business operations or your customers.

      A technology roadmap helps you identify the potential risks associated with different technology options and enables you to prioritize investments based on the potential return on investment and value.

      In this episode of the Techcess podcast, I feel it's important to stress the benefits of devising a technology roadmap to avoid costly mistakes in the long run.

      By weighing the potential risks and rewards of each technology, companies can make informed decisions that align with their resources and needs.

      Our expertise we've built over the years at m3 Networks demonstrates the practicality and financial savvy involved in effective technology roadmapping, ultimately allowing businesses to maintain their competitive edge.

      Improving Business Agility

      One of the major benefits of a technology roadmap is its potential to improve your company's agility.

      Constantly evolving market conditions, technological advancements, and economic changes can significantly impact a business. 

      Are you ready to take your business to the next level?

      In this episode of Techcess, I'll show you how to create a technology roadmap that will improve your efficiency, productivity, and resiliency. But what happens when unexpected obstacles arise? Listen to find out.

      Excerpt from episode 97 of Techcess

      (Download transcript)

      "Now some of the technologies that you need to help achieve your business goals might be pretty dull and boring technologies and it's easy to run off and look at all the sexy stuff that's out there. But sometimes the sexy stuff doesn't help you actually get stuff done. And focusing on the day to day stuff, things that can make improvements in efficiency, resiliency, all these things are not that interesting to talk about, but definitely are things that should be prioritized for all businesses. Next up, you want to create a timeline. There's no point having all these ideas if you don't have a timeline of when they're going to happen."

      Notes from Neal the producer...

      In this episode of the Techcess podcast from m3 Networks, Mark Riddell will talk you through:

      • Recognising the value of technology roadmaps in optimising business performance.

      • Exploring the numerous perks of establishing a technology roadmap for your company.

      • The benefits of embarking on a process to create a customised technology roadmap.

      • How to streamline the technology roadmap creation process and save time.

      • Become skilled at depicting your technology roadmap visually for strategic analysis.

      
      

       

      If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

      Seriously, don't leave your technology teetering on the edge of excellence. 

      Book a free chat with Mark!

      The giveaway guide!

      Have you checked out the episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

      Check it out here.

      Want to get more 'Techcess' in your business?

      Get more valuable technology insights from m3's blog pages, here.

      Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

      If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

      Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

      Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

       

      Techcess is a podcast from m3 Networks

        ]]>772599de-00bd-419e-8344-9a01d7c00ed8Wed, 14 Jun 2023 03:00:00 -040013:29falsefull9797How cyber criminals try to hack your accounts while you sleepHave you ever felt frustrated by the flood of notifications from your multi-factor authentication (MFA) app?

      Well, cyber criminals have too. And they’re taking advantage of “MFA fatigue” to try to gain access to your sensitive business data.

      Learn more about how they're dealing with this (at your expense!) on this week's new Tech Update.

      If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

       

      Want to get more 'Techcess' in your business?

       

      Book a free chat with Mark!

       

      Get more valuable technology insights from m3's blog pages, here.

       

       

      ]]>Have you ever felt frustrated by the flood of notifications from your multi-factor authentication (MFA) app?

      Well, cyber criminals have too. And they’re taking advantage of “MFA fatigue” to try to gain access to your sensitive business data.

      Learn more about how they're dealing with this (at your expense!) on this week's new Tech Update.

      If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

       

      Want to get more 'Techcess' in your business?

       

      Book a free chat with Mark!

       

      Get more valuable technology insights from m3's blog pages, here.

       

       

      ]]>68073d71-675e-45cf-bfcb-6e508ab55fa6Sun, 11 Jun 2023 03:00:00 -040001:22falsebonusIT Troubleshooting beyond the 'IT Crowd method' 😁If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up.
      The Simple Trick - Turn it off and on again

      Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme "The IT Crowd" parodied it almost every episode!

      The process of rebooting forces the system to reset and discard any temporary data or background processes that might be causing the issue.

      It might seem counterintuitive to resort to such a simple solution, but bear in mind that complexity isn't always the answer to a problem.

      In this episode I'm (Mark Riddell, Managing Director of m3 Networks) pointing out that the tried-and-true method of restarting a device is often all you need to resolve a wide range of IT complications.

      Considering that many IT professionals and users alike tend to overlook this step in favour of more advanced troubleshooting methods, it's a reminder that keeping things simple makes a difference.

      This common-sense approach saves time and effort, making problem solving more efficient.

      But, that said, assuming you've tried the reboot procedure...

      Identifying the Problem

      Once you've tried the easy solution, the next step in troubleshooting is to identify the exact issue you're dealing with.

      Consider any error messages that the device might display, as these can provide valuable clues. Understanding where the problem lies narrows down potential solutions and ensures a more effective troubleshooting process.

      It's so important to grasp the root of the problem before attempting any resolutions.

      Look carefully at error messages, as well as any actions the user performed when the issue occurred. Taking the time to accurately pinpoint the underlying issue is crucial and makes the troubleshooting process more streamlined and successful.

      Types of IT Problems

      IT problems generally fall into three categories: hardware issues, software issues, and network issues. By recognising the type of issue you're encountering, you can deliver a targeted approach for resolving it. Remember that attempting to fix a problem yourself might not be the best option, as this can exacerbate the issue or make it harder for IT professionals to diagnose and solve. I like to pop all IT problems into these three groups, and there are different strategies that will be required for each type of issue.

      Oh, by the way... be cautious about attempting to address the problem without professional assistance, as this could lead to more significant challenges. When in doubt, it's always best to seek help from IT experts.

      In this episode, you will be able to:          

      • Discover easy-to-follow strategies for resolving recurrent IT setbacks.
      • Hone your skills in recognizing and organizing standard IT concerns that affect operations.
      • Understand why comprehensive communication with IT support companies is crucial to achieving resolution.
      • Delve into the risks of attempting]]>If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up.
        The Simple Trick - Turn it off and on again

        Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme "The IT Crowd" parodied it almost every episode!

        The process of rebooting forces the system to reset and discard any temporary data or background processes that might be causing the issue.

        It might seem counterintuitive to resort to such a simple solution, but bear in mind that complexity isn't always the answer to a problem.

        In this episode I'm (Mark Riddell, Managing Director of m3 Networks) pointing out that the tried-and-true method of restarting a device is often all you need to resolve a wide range of IT complications.

        Considering that many IT professionals and users alike tend to overlook this step in favour of more advanced troubleshooting methods, it's a reminder that keeping things simple makes a difference.

        This common-sense approach saves time and effort, making problem solving more efficient.

        But, that said, assuming you've tried the reboot procedure...

        Identifying the Problem

        Once you've tried the easy solution, the next step in troubleshooting is to identify the exact issue you're dealing with.

        Consider any error messages that the device might display, as these can provide valuable clues. Understanding where the problem lies narrows down potential solutions and ensures a more effective troubleshooting process.

        It's so important to grasp the root of the problem before attempting any resolutions.

        Look carefully at error messages, as well as any actions the user performed when the issue occurred. Taking the time to accurately pinpoint the underlying issue is crucial and makes the troubleshooting process more streamlined and successful.

        Types of IT Problems

        IT problems generally fall into three categories: hardware issues, software issues, and network issues. By recognising the type of issue you're encountering, you can deliver a targeted approach for resolving it. Remember that attempting to fix a problem yourself might not be the best option, as this can exacerbate the issue or make it harder for IT professionals to diagnose and solve. I like to pop all IT problems into these three groups, and there are different strategies that will be required for each type of issue.

        Oh, by the way... be cautious about attempting to address the problem without professional assistance, as this could lead to more significant challenges. When in doubt, it's always best to seek help from IT experts.

        In this episode, you will be able to:          

        • Discover easy-to-follow strategies for resolving recurrent IT setbacks.
        • Hone your skills in recognizing and organizing standard IT concerns that affect operations.
        • Understand why comprehensive communication with IT support companies is crucial to achieving resolution.
        • Delve into the risks of attempting to fix IT complications without specialized help.
        • Construct an innovative technology plan to guide your enterprise towards a successful future.
        
        

        The key moments in this episode are:

        00:00:00 - Introduction 00:00:32 - The Simple Trick - Turn it off and on again 00:01:15 - Identifying the Problem 00:04:28 - Types of IT Problems 00:07:15 - Reporting IT Issues

        Accessibility: here's a downloadable PDF transcript of the episode

        ]]>80e8b950-688f-4ee5-81b0-0544e5726da4Wed, 07 Jun 2023 03:00:26 -040012:37falsefull9696The final curtain call for Windows 10: What you need to knowMicrosoft has announced that the current version of Windows 10, released in 2022, will be its final release.

        If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations.

        If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

         

        Want to get more 'Techcess' in your business?

         

        Book a free chat with Mark!

         

        Get more valuable technology insights from m3's blog pages, here.

         

         

        ]]>Microsoft has announced that the current version of Windows 10, released in 2022, will be its final release.

        If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations.

        If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

         

        Want to get more 'Techcess' in your business?

         

        Book a free chat with Mark!

         

        Get more valuable technology insights from m3's blog pages, here.

         

         

        ]]>284b1852-6a13-4715-bcd9-08e71e4a52c4Sun, 04 Jun 2023 03:00:00 -040001:11falsebonusWhat is a VCIO and why do you need one for your business?Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further!

        I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank.

         Learn how to tap into expert IT resources and improve your business's technology strategy without committing to a full-time hire.

         

        Cybersecurity

        As an essential aspect of any IT strategy, cybersecurity helps protect businesses from threats and breaches.

        A vCIO can offer suggestions on best practices for maintaining security, such as performing regular updates, installing necessary patches, and conducting risk assessments.

        In this episode, I, Mark Riddell, will emphasise the importance of a vCIO's role in providing strategic guidance on topics like cybersecurity, helping organizations implement appropriate measures and safeguard their systems from potential dangers.

        Disaster recovery planning

        For organizations to have a complete IT strategy, disaster recovery planning is essential.

        Having a vCIO offers guidance on creating a robust disaster recovery plan, which ensures a business's ability to continue operations in the face of unexpected interruptions or system failures.

        In this episode we'll discuss the unique capabilities of a vCIO in guiding organisations through the creation and implementation of disaster recovery plans.

        Excerpt from episode 95 of Techcess

        (Download transcript)

        00:01:43

        "The vCIO is working to ensure that your business has an IT roadmap that is designed to scale and they will assist with the direction of the company with much deeper input than a traditional MSP. Essentially, they are the bridge between your business and the technology in your business. So the next question you're probably thinking is, why do I need a vCIO? So let me take a few minutes to talk about the benefits of using a vCIO service. Now, you can probably already figure out that the first big benefit is that it allows you to gain access to that high level It expertise, but without the cost of hiring in a full time CIO..."

        Working with an in house IT team

        Even organisations that have an internal IT department or IT manager can benefit from vCIO services.

        vCIOs can collaborate with the existing IT team to provide guidance and support on strategic initiatives, create alignment between IT and the rest of the organisation, and identify potential risks to be mitigated.

        I'm here to explain how managed service providers (MSPs) can incorporate vCIO services to assist companies with IT support and solutions. The top 10% of MSPs, including m3 Networks, offer clients tailored vCIO services and strategic guidance.

        Tech Topics covered in this episode of Techcess:

        • How to uncover the value of vCIO benefits for businesses seeking expert IT consultation without overspending.

        • ...]]>Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further!

          I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank.

           Learn how to tap into expert IT resources and improve your business's technology strategy without committing to a full-time hire.

           

          Cybersecurity

          As an essential aspect of any IT strategy, cybersecurity helps protect businesses from threats and breaches.

          A vCIO can offer suggestions on best practices for maintaining security, such as performing regular updates, installing necessary patches, and conducting risk assessments.

          In this episode, I, Mark Riddell, will emphasise the importance of a vCIO's role in providing strategic guidance on topics like cybersecurity, helping organizations implement appropriate measures and safeguard their systems from potential dangers.

          Disaster recovery planning

          For organizations to have a complete IT strategy, disaster recovery planning is essential.

          Having a vCIO offers guidance on creating a robust disaster recovery plan, which ensures a business's ability to continue operations in the face of unexpected interruptions or system failures.

          In this episode we'll discuss the unique capabilities of a vCIO in guiding organisations through the creation and implementation of disaster recovery plans.

          Excerpt from episode 95 of Techcess

          (Download transcript)

          00:01:43

          "The vCIO is working to ensure that your business has an IT roadmap that is designed to scale and they will assist with the direction of the company with much deeper input than a traditional MSP. Essentially, they are the bridge between your business and the technology in your business. So the next question you're probably thinking is, why do I need a vCIO? So let me take a few minutes to talk about the benefits of using a vCIO service. Now, you can probably already figure out that the first big benefit is that it allows you to gain access to that high level It expertise, but without the cost of hiring in a full time CIO..."

          Working with an in house IT team

          Even organisations that have an internal IT department or IT manager can benefit from vCIO services.

          vCIOs can collaborate with the existing IT team to provide guidance and support on strategic initiatives, create alignment between IT and the rest of the organisation, and identify potential risks to be mitigated.

          I'm here to explain how managed service providers (MSPs) can incorporate vCIO services to assist companies with IT support and solutions. The top 10% of MSPs, including m3 Networks, offer clients tailored vCIO services and strategic guidance.

          Tech Topics covered in this episode of Techcess:

          • How to uncover the value of vCIO benefits for businesses seeking expert IT consultation without overspending.

          • Stay informed on cutting-edge technology trends and best practices that elevate business performance.

          • Develop a strong foundation in cybersecurity, cloud computing, and data analytics for success and growth.

          • Seamlessly blend vCIO services within your business's internal IT department for optimal results.

          • Adjust vCIO participation to accurately address the specific needs of your organization.

          
          If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ]]>634aca41-1436-4d9f-b41c-9630b88cd3f8Wed, 31 May 2023 03:00:00 -040007:14falsefull9595DON'T update the Windows 11 optional update! It's better to wait. Here's why...This isn’t about fixes to security flaws – everyone gets those at the same time.

          This is an opportunity for businesses to jump the queue to receive new features and updates first.

          Sound exciting?

          Yes!

          Worth the risk?

          Not quite.

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>This isn’t about fixes to security flaws – everyone gets those at the same time.

          This is an opportunity for businesses to jump the queue to receive new features and updates first.

          Sound exciting?

          Yes!

          Worth the risk?

          Not quite.

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>14cc2d88-ffea-4e35-a75a-48281ce24a6fSun, 28 May 2023 03:00:00 -040001:15falsebonusUpgrade to VoIP before PSTN switch-off so you don't get left behind! Do you feel like you're constantly throwing money at an outdated phone system that still drops calls?

          Do you struggle with poor sound quality and inefficient call routing?

          It's time to take action before the PSTN switch-off leaves you without a working phone line.

          In this episode, we'll help you understand the criticality of transitioning to VoIP, how it provides superior sound quality and cost savings, and give you practical steps to prepare for the switch-off.

           Say goodbye to frustration and hello to reliable communication.

          Switch off of PSTN

          The Public Switched Telephone Network (PSTN) has been a cornerstone of the UK's communication infrastructure for over a century.

          However, with increasing demands for modern communication capabilities, the outdated system will be switched off in December 2025, as part of a nationwide initiative to transition towards a fully digital system.

          Consequently, businesses currently using landlines or phone systems connected to the PSTN are urged to upgrade to Voice over Internet Protocol (VoIP) solutions before the deadline.

          Furthermore, the switch-off will impact other devices that utilize analogue phone lines, such as EPOS machines and alarm systems, which will also need upgrading.

          During the episode, I, Mark Riddell, will be emphasising the cruciality of preparing in advance for the upcoming switch-off by evaluating affected devices and planning necessary upgrades, such as internet phone systems and fibre connections.

          I'll also elaborate on the background of PSTN, its role in UK communications and the eventual need for modern systems like VoIP as a replacement.

          Benefits of VoIP

          Voice over Internet Protocol (VoIP) technology offers a range of benefits over traditional landlines, which includes improved sound quality, better call routing, and significantly reduced costs.

          One notable advantage is its flexibility, allowing users to make calls from anywhere across the globe, only requiring a stable internet connection.

          This attribute helps support remote workers and employees who travel frequently.

          Additionally, VoIP bypasses long-distance charges and other fees associated with PSTN calls, leading to considerable cost savings and increased affordability.

          Lastly, the digital nature of VoIP equates to greater reliability, limiting instances of dropped and interrupted calls.

          I'll also be highlighting the advantages of switching to VoIP, such as its enhanced flexibility, cost efficiency, and reliability, especially in contrast with...]]> Do you feel like you're constantly throwing money at an outdated phone system that still drops calls?

          Do you struggle with poor sound quality and inefficient call routing?

          It's time to take action before the PSTN switch-off leaves you without a working phone line.

          In this episode, we'll help you understand the criticality of transitioning to VoIP, how it provides superior sound quality and cost savings, and give you practical steps to prepare for the switch-off.

           Say goodbye to frustration and hello to reliable communication.

          Switch off of PSTN

          The Public Switched Telephone Network (PSTN) has been a cornerstone of the UK's communication infrastructure for over a century.

          However, with increasing demands for modern communication capabilities, the outdated system will be switched off in December 2025, as part of a nationwide initiative to transition towards a fully digital system.

          Consequently, businesses currently using landlines or phone systems connected to the PSTN are urged to upgrade to Voice over Internet Protocol (VoIP) solutions before the deadline.

          Furthermore, the switch-off will impact other devices that utilize analogue phone lines, such as EPOS machines and alarm systems, which will also need upgrading.

          During the episode, I, Mark Riddell, will be emphasising the cruciality of preparing in advance for the upcoming switch-off by evaluating affected devices and planning necessary upgrades, such as internet phone systems and fibre connections.

          I'll also elaborate on the background of PSTN, its role in UK communications and the eventual need for modern systems like VoIP as a replacement.

          Benefits of VoIP

          Voice over Internet Protocol (VoIP) technology offers a range of benefits over traditional landlines, which includes improved sound quality, better call routing, and significantly reduced costs.

          One notable advantage is its flexibility, allowing users to make calls from anywhere across the globe, only requiring a stable internet connection.

          This attribute helps support remote workers and employees who travel frequently.

          Additionally, VoIP bypasses long-distance charges and other fees associated with PSTN calls, leading to considerable cost savings and increased affordability.

          Lastly, the digital nature of VoIP equates to greater reliability, limiting instances of dropped and interrupted calls.

          I'll also be highlighting the advantages of switching to VoIP, such as its enhanced flexibility, cost efficiency, and reliability, especially in contrast with traditional landline phones.

          I'll explain how VoIP's capabilities improve business communications and sharing how your business can make the most of these benefits by upgrading to VoIP systems and fibre broadband connections.

           

          Excerpt from episode 94 of Techcess

          (Download transcript)

          "But it's not just phones that can be affected by the switch off, though. There's other devices that currently use analog phone lines, such as EPOS machines, which are card payment machines that you may have in your business, alarm systems which may be connected to an analog phone system in order to connect to like a monitoring center or an alerting system. These will also need to be upgraded, which could involve replacing the device themselves or installing new connections to the Internet. So it's worthwhile evaluating what you have within your business and your buildings to determine what is going to be affected by the switch off and when. We're talking about replacing devices, did you know that businesses typically keep the same phone system for over ten years?"

          Tech Topics covered in this episode of Techcess:

          • Grasp the criticality of transitioning to a VoIP phone system before the PSTN switch-off.

          • Recognize the benefits VoIP phones provide, including superior sound quality, efficient call routing, and reduced costs.

          • Identify the devices that will be affected by the PSTN switch-off and the urgency to upgrade.

          • Understand the multitude of advantages VoIP offers, such as adaptability, cost-effectiveness, and dependability.

          • Plan and prepare for the PSTN switch-off by making the move to fiber broadband and engaging with your telecoms provider.

          
          If after listening you'd like me to offer you some further FREE guidance on how you can ensure your office is ready for the switch off, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! 

          Book a free chat with Mark!

          The giveaway guide!

          Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

          Check it out here.

          Want to get more 'Techcess' in your business?

          Get more valuable technology insights from m3's blog pages, here.

          Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

          If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

          Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

          Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

           

          Techcess is a podcast from m3 Networks

           

           

          ]]>ac890406-83b3-4564-ba2d-fb3153942918Wed, 24 May 2023 03:00:00 -040009:39falsefull9494Can your business go green by switching to the cloud?But are you swayed by the idea that cloud services are automatically better for the environment? 

          Listen to this latest Tech Update to find out more about the benefits to your business of cloud computing!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>But are you swayed by the idea that cloud services are automatically better for the environment? 

          Listen to this latest Tech Update to find out more about the benefits to your business of cloud computing!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>5af1e749-05ca-4dea-99c0-615ccc74b824Sun, 21 May 2023 03:00:00 -040001:25falsebonusHealing & Empowerment: A Cancer Survivor's Story (m3's charity partner for Q2, 2023)Many struggle to find emotional support as an adult affected by cancer.

          Some experience being told to just stay positive or think happy thoughts with no relief in sight. 

          It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions.

          Join us as we delve into the crucial role of cancer support centres, specialised therapies, and the emotional and psychological strain of cancer.

          Learn some real actionable techniques for regulating emotions and boosting self-assurance during difficult times.

          Don't suffer in silence any longer. Listen to this episode of Techcess now.

          m3 Networks' Q2 2023 charity partner - Sutton Cancer Support Centre

          Jackie Price joins me (Mark Riddell) from Sutton Cancer Support Centre, where she learned first-hand the power of complementary therapies, breathing and relaxation techniques, and the importance of supporting not just cancer patients, but their loved ones as well.

          As the center manager at the Sutton Cancer Support Center, Jackie has both worked in the charity sector and faced her own challenges with the deadly disease.

          Her personal experience and understanding of the emotional and psychological challenges that come with a cancer diagnosis make her an invaluable resource for those seeking support.

          Jackie's dedication to helping others and her positive approach to life make her an inspiring figure in the cancer community.

          And that's why we knew we had to get her on the podcast to talk about her work in the Sutton Cancer Support Centre and her experience around cancer, full stop.

          Individualised support

          Each person's experience with cancer varies, so individualised support focuses on understanding and addressing the specific needs and concerns of each patient.

          This tailored approach is crucial to making a positive impact on recovery, as it offers personalised guidance and coping strategies that cater to physical, emotional, and psychological challenges faced during the cancer journey.

          Jackie Price talks us through the various one-to-one therapies and techniques provided at the Cancer Support Centre, such as acupuncture, reiki, and EMMET.

          She emphasises how these offerings aim to help individuals manage their symptoms and feel more empowered in their cancer journey.

          By understanding each person's unique needs, these support centers can provide targeted assistance to maximise its positive impact.

          Mental and emotional impacts of cancer

          Emotional and psychological aspects of cancer are often overlooked, but they play a significant role in an individual's recovery and overall wellbeing.

          The journey towards recovery from a cancer diagnosis can undoubtedly be a challenging one, where patients experience a range of emotions from shock, denial, anxiety, and depression to hope and...]]>Many struggle to find emotional support as an adult affected by cancer.

          Some experience being told to just stay positive or think happy thoughts with no relief in sight. 

          It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions.

          Join us as we delve into the crucial role of cancer support centres, specialised therapies, and the emotional and psychological strain of cancer.

          Learn some real actionable techniques for regulating emotions and boosting self-assurance during difficult times.

          Don't suffer in silence any longer. Listen to this episode of Techcess now.

          m3 Networks' Q2 2023 charity partner - Sutton Cancer Support Centre

          Jackie Price joins me (Mark Riddell) from Sutton Cancer Support Centre, where she learned first-hand the power of complementary therapies, breathing and relaxation techniques, and the importance of supporting not just cancer patients, but their loved ones as well.

          As the center manager at the Sutton Cancer Support Center, Jackie has both worked in the charity sector and faced her own challenges with the deadly disease.

          Her personal experience and understanding of the emotional and psychological challenges that come with a cancer diagnosis make her an invaluable resource for those seeking support.

          Jackie's dedication to helping others and her positive approach to life make her an inspiring figure in the cancer community.

          And that's why we knew we had to get her on the podcast to talk about her work in the Sutton Cancer Support Centre and her experience around cancer, full stop.

          Individualised support

          Each person's experience with cancer varies, so individualised support focuses on understanding and addressing the specific needs and concerns of each patient.

          This tailored approach is crucial to making a positive impact on recovery, as it offers personalised guidance and coping strategies that cater to physical, emotional, and psychological challenges faced during the cancer journey.

          Jackie Price talks us through the various one-to-one therapies and techniques provided at the Cancer Support Centre, such as acupuncture, reiki, and EMMET.

          She emphasises how these offerings aim to help individuals manage their symptoms and feel more empowered in their cancer journey.

          By understanding each person's unique needs, these support centers can provide targeted assistance to maximise its positive impact.

          Mental and emotional impacts of cancer

          Emotional and psychological aspects of cancer are often overlooked, but they play a significant role in an individual's recovery and overall wellbeing.

          The journey towards recovery from a cancer diagnosis can undoubtedly be a challenging one, where patients experience a range of emotions from shock, denial, anxiety, and depression to hope and acceptance.

          Mindfulness and self-care become essential for improving mental wellbeing, reducing stress, and increasing focus and positivity during the recovery process.

          During this podcast episode, Jackie Price shares her personal experience with breast cancer and highlights how vital emotional support was during her journey.

          She emphasises the importance of Sutton Cancer Support's efforts in helping patients address their emotional and psychological needs throughout their battle with cancer.

          Jackie believes that by creating safe spaces for individuals to share and learn from one another, cancer support centers can help ease this emotional burden.

          Excerpt from episode 93 of Techcess

          (Download transcript)

          "I knew what help was available, I knew what support was available, but it just flies out of your head completely. So if I take you through what support we give our clients, I'll do that. As my journey, I sat down with one of the experienced therapists at the center and she talked to me about what my diagnosis meant, what treatments I was going to have, and we worked out some therapies, complementary therapies that would help and support me on my journey through that. And I found very much that when you have chemotherapy, you have your chemo, you kind of go downhill and you feel really rubbish when you've had your chemo. And my chemo was every three weeks.

          00:05:02

          So I found that the first week I was rubbish, the second week I felt a little bit better. And that was when I used to go to the center and have a treatment and I would have reiki and I would have acupuncture. The reiki cleared the fog in my mind, relaxed me, chilled me out. The acupuncture helped my body to reset. So Chris, who was offering acupuncture at the time, sort of empowered my liver, my kidneys, my spleen, all the organs that get rid of the rubbish and the poison out of your system, and made me feel a lot better and helped my body, encouraged it to fight back, if you like."

          Topics covered in this episode of Techcess:

          • Understanding the essential function of cancer support centers in the West Midlands region.

          • Delving into individualised therapies for managing cancer-induced symptoms.

          • Acknowledge the challenges faced by networks supporting cancer patients.

          • Appreciate the emotional and psychological burden of cancer and the vital need for support.

          • Acquire skills for managing emotional upheavals and fortifying confidence during hard times.

          
          

          The key moments in this episode of Techcess:

          00:00:00 - Introduction 00:01:06 - About the Sutton Cancer Support Centre  00:05:02 - Jackie's Experience 00:09:19 - Individualised Support 00:13:46 - Aftercare 00:15:55 - Mental and emotional impacts of cancer 00:16:59 - Who Does Sutton Cancer Support Help? 00:18:53 - Power Pose and Techniques 00:22:44 - How to Reach Sutton Cancer Support 00:23:07 - Conclusion

           

          If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

          Book a free chat with Mark!

          The giveaway guide!

          Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

          Check it out here.

          Want to get more 'Techcess' in your business?

          Get more valuable technology insights from m3's blog pages, here.

          Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

          If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

          Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

          Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

           

          Techcess is a podcast from m3 Networks

           

          .

            ]]>733a9075-3a62-4e18-a229-e4d2b2f76e72Wed, 17 May 2023 03:00:00 -040024:09falsefull9393Charging your devices in public places? Watch out for “juice jacking”They’ve been in the news after the FBI recently tweeted advice to stop using them.

          Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge.

          Listen to this latest Tech Update to find out more about this latest threat to your online security!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>They’ve been in the news after the FBI recently tweeted advice to stop using them.

          Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge.

          Listen to this latest Tech Update to find out more about this latest threat to your online security!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>46ac0bba-8c54-4559-88ed-6055f8fca8b7Sun, 14 May 2023 03:00:00 -040001:25falsebonusWhy relying on MFA (multi factor authentication) alone is a risky mistake!Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security?

          Do you feel like you're constantly playing catch-up with the latest cybersecurity threats?

          Join us in this episode as we tackle the importance of a multi-layered approach to online security, explore the pitfalls of depending solely on MFA, and provide practical tips for creating strong passwords and maintaining good online hygiene.

          Plus, discover the benefits of partnering with a security-centric IT firm for a more comprehensive defence strategy.

          Don't let ineffective solutions leave you vulnerable - listen to this latest episode of the Techcess podcast, now!

          Seriously! Don't rely solely on MFA!

          I'm Mark Riddell, and in this episode of the Techcess podcast, I discussed the risks of relying solely on multi-factor authentication (MFA) for online security.

          As a digital security specialist, I've seen how cybercriminals are constantly evolving their techniques and how relying only on MFA can create a false sense of security.

          That's why I recommend adopting a multilayered approach to online security.

          To enhance online security, I suggest using strong, unique passwords, staying vigilant against phishing attacks, keeping software and devices up to date, and enabling additional security features offered by online services.

          Implementing security awareness training for team members can also help educate and raise awareness of potential cyber threats.

          As a busy business owner or IT manager, it can be difficult to keep up with the latest cybersecurity threats and best practices.

          That's why it's essential to work with a security-focused IT company that has your back.

          By following my recommendations and adopting a multilayered security approach, you can ensure the security of your online accounts and data.

          Dangers of relying solely on MFA

          While MFA is a valuable and widely recommended security measure, it should not be the only line of defense for online accounts. Cyber criminals continue to evolve their tactics to bypass MFA, and a false sense of security can leave your accounts vulnerable to attack. Additionally, there is the risk of a single point of failure if access to the MFA token or device is lost or compromised. In the Techcess podcast, Mark Riddell outlines these risks and calls for caution when it comes to relying solely on MFA. He underscores the importance of adopting a multilayered security approach, which provides a more robust and comprehensive defense against potential threats.

          How to protect online accounts In today's digital world, online accounts can contain a vast amount of personal, sensitive, and valuable information.

          Ensuring the security of these accounts is of utmost importance for both individuals and business owners.

          There are various measures that can be taken to safeguard online accounts, including the use of strong, unique passwords, enabling multi-factor authentication (MFA), and being cautious about the information shared online.

          Regularly updating account recovery information and keeping a close eye on account activity can also help in detecting and preventing unauthorized access.

          ...]]>Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security?

          Do you feel like you're constantly playing catch-up with the latest cybersecurity threats?

          Join us in this episode as we tackle the importance of a multi-layered approach to online security, explore the pitfalls of depending solely on MFA, and provide practical tips for creating strong passwords and maintaining good online hygiene.

          Plus, discover the benefits of partnering with a security-centric IT firm for a more comprehensive defence strategy.

          Don't let ineffective solutions leave you vulnerable - listen to this latest episode of the Techcess podcast, now!

          Seriously! Don't rely solely on MFA!

          I'm Mark Riddell, and in this episode of the Techcess podcast, I discussed the risks of relying solely on multi-factor authentication (MFA) for online security.

          As a digital security specialist, I've seen how cybercriminals are constantly evolving their techniques and how relying only on MFA can create a false sense of security.

          That's why I recommend adopting a multilayered approach to online security.

          To enhance online security, I suggest using strong, unique passwords, staying vigilant against phishing attacks, keeping software and devices up to date, and enabling additional security features offered by online services.

          Implementing security awareness training for team members can also help educate and raise awareness of potential cyber threats.

          As a busy business owner or IT manager, it can be difficult to keep up with the latest cybersecurity threats and best practices.

          That's why it's essential to work with a security-focused IT company that has your back.

          By following my recommendations and adopting a multilayered security approach, you can ensure the security of your online accounts and data.

          Dangers of relying solely on MFA

          While MFA is a valuable and widely recommended security measure, it should not be the only line of defense for online accounts. Cyber criminals continue to evolve their tactics to bypass MFA, and a false sense of security can leave your accounts vulnerable to attack. Additionally, there is the risk of a single point of failure if access to the MFA token or device is lost or compromised. In the Techcess podcast, Mark Riddell outlines these risks and calls for caution when it comes to relying solely on MFA. He underscores the importance of adopting a multilayered security approach, which provides a more robust and comprehensive defense against potential threats.

          How to protect online accounts In today's digital world, online accounts can contain a vast amount of personal, sensitive, and valuable information.

          Ensuring the security of these accounts is of utmost importance for both individuals and business owners.

          There are various measures that can be taken to safeguard online accounts, including the use of strong, unique passwords, enabling multi-factor authentication (MFA), and being cautious about the information shared online.

          Regularly updating account recovery information and keeping a close eye on account activity can also help in detecting and preventing unauthorized access.

          I'm really hoping that after listening, you'll fully understand that relying solely on MFA for account security is not enough.

          Listen to the episode to hear my suggestions for adopting additional steps towards truly protecting your business and its online assets.

          In this episode, you will be able to:

          • Grasp the significance of adopting a multi-layered approach when securing yourself online.

          • Recognise the pitfalls of relying solely on Multi-Factor Authentication in safeguarding your digital life.

          • Master the creation of robust, unique passwords and adopting proper online hygiene practices.

          • Stay ahead by being aware of the most up-to-date cybersecurity threats affecting the digital landscape.

          • Explore the advantages of partnering with a security-centric IT firm to bolster your cybersecurity defences.

          
          

           

          Excerpt from episode 92 of Techcess

          (Download transcript)

          00:04:34 "And you can understand why someone might just hit the yes button so they can silence the phone and get back to sleep. That's how Uber got caught out. And recently I was dealing with a situation where let's call Company A and Company B, right? Company A was blaming company B for them being phished and having to pay out thousands of pounds to an attacker. Company A's IT company didn't help the situation by defending them and saying that they had MFA in place on their office three six five email account."

          Book a free chat with Mark!

          The giveaway guide!

          Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

          Check it out here.

          Want to get more 'Techcess' in your business?

          Get more valuable technology insights from m3's blog pages, here.

          Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

          If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

          Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

          Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

           

          Techcess is a podcast from m3 Networks

          ]]>c4457ff2-19da-45c9-bb05-e165f082adb1Wed, 10 May 2023 03:00:00 -040020:28falsefull9292LinkedIn takes action to tackle fake accountsLinkedIn lately?

          It’s no surprise that the more popular a platform becomes, the more likely it is to attract the attention of cybercriminals.

          These fake accounts can be tricky to spot, and they’re used for all sorts of scams and tricks, from spamming people to downloading malware and stealing personal data. 

          Listen to this latest Tech Update to find out more about what LinkedIn are doing about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>LinkedIn lately?

          It’s no surprise that the more popular a platform becomes, the more likely it is to attract the attention of cybercriminals.

          These fake accounts can be tricky to spot, and they’re used for all sorts of scams and tricks, from spamming people to downloading malware and stealing personal data. 

          Listen to this latest Tech Update to find out more about what LinkedIn are doing about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>b1f27fca-f246-42e0-b138-ab4aa204d3e0Sun, 07 May 2023 03:00:00 -040001:19falsebonusThe real world benefits of Power BI for your business Do you want to see your Small and Medium Enterprises (SMEs) skyrocket in profitability?

          Sheryl Newman is here to show you how your business can benefit from tailored technology solutions and maximize its potential. 

          In this episode of Techcess, I talk to Sheryl about the incredible software, and how it can massively streamline your business processes.

          The Power of Power BI

          Power BI, a cloud-based business analytics service, is a powerful tool that enables businesses of all sizes to analyse data, identify trends, and make well-informed decisions. 

          Its accessibility and user-friendly interface make it an ideal choice for small business owners, enabling them to establish real-time dashboards and reports that can ultimately save both time and resources.

          By harnessing the insights it provides, businesses can make proactive decisions, inturn enhancing productivity and efficiency.

          We talked about Power BI in a previous episode but we figured who better to share more insight than the Queen of 365 herself, Sheryl Newman.

          Automating Business Processes Automation is a crucial aspect of modern business operations, allowing organisations to streamline processes, reduce human error, and reallocate valuable resources.

          By implementing automation and reducing time-consuming manual tasks, businesses can enhance productivity, lower operational costs, and concentrate on value-driven core functions.

          In turn, employees can focus their efforts on more strategic and creative pursuits, which can bolster customer experience and contribute to overall company growth.

          In the podcast episode, Sheryl Newman discusses the advantages of automation for small businesses.

          She highlights the potential cost savings, increased efficiencies, and improved allocation of resources that can be achieved by adopting automated processes within an organisation.

          By advocating for the automation of repetitive tasks, Newman emphasises an essential strategy that can help small businesses stay ahead of the curve and maintain a competitive edge.

           

           

           

          ]]> Do you want to see your Small and Medium Enterprises (SMEs) skyrocket in profitability?

          Sheryl Newman is here to show you how your business can benefit from tailored technology solutions and maximize its potential. 

          In this episode of Techcess, I talk to Sheryl about the incredible software, and how it can massively streamline your business processes.

          The Power of Power BI

          Power BI, a cloud-based business analytics service, is a powerful tool that enables businesses of all sizes to analyse data, identify trends, and make well-informed decisions. 

          Its accessibility and user-friendly interface make it an ideal choice for small business owners, enabling them to establish real-time dashboards and reports that can ultimately save both time and resources.

          By harnessing the insights it provides, businesses can make proactive decisions, inturn enhancing productivity and efficiency.

          We talked about Power BI in a previous episode but we figured who better to share more insight than the Queen of 365 herself, Sheryl Newman.

          Automating Business Processes Automation is a crucial aspect of modern business operations, allowing organisations to streamline processes, reduce human error, and reallocate valuable resources.

          By implementing automation and reducing time-consuming manual tasks, businesses can enhance productivity, lower operational costs, and concentrate on value-driven core functions.

          In turn, employees can focus their efforts on more strategic and creative pursuits, which can bolster customer experience and contribute to overall company growth.

          In the podcast episode, Sheryl Newman discusses the advantages of automation for small businesses.

          She highlights the potential cost savings, increased efficiencies, and improved allocation of resources that can be achieved by adopting automated processes within an organisation.

          By advocating for the automation of repetitive tasks, Newman emphasises an essential strategy that can help small businesses stay ahead of the curve and maintain a competitive edge.

           

           

           

          ]]>0a824627-a7fa-4600-9625-c6405d1bcde0Wed, 03 May 2023 03:00:00 -040026:08falsefull9191Microsoft hints at some exciting Windows 12 developmentsWith Windows 11 still feeling like a shiny new toy, it’s surprising to hear reliable speculation about Windows 12 potentially arriving as soon as next year.

          It’s already on our minds, and we can’t help but wonder what it will look like, what improvements we’ll see, and what new features will be included.

          While we can’t provide definitive answers just yet, there are whispers of new features that could be game-changers for businesses.

          Listen to this latest Tech Update to find out more about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>With Windows 11 still feeling like a shiny new toy, it’s surprising to hear reliable speculation about Windows 12 potentially arriving as soon as next year.

          It’s already on our minds, and we can’t help but wonder what it will look like, what improvements we’ll see, and what new features will be included.

          While we can’t provide definitive answers just yet, there are whispers of new features that could be game-changers for businesses.

          Listen to this latest Tech Update to find out more about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>889018fd-ac29-48b7-8cff-d3f14517236aSun, 30 Apr 2023 03:00:00 -040001:27falsebonusAre your remote workers feeling isolated? Here's how you can use technology to fix that!Remote work has become a staple for many businesses, but it also presents unique challenges for employees and employers alike.

          One of the most significant issues faced by remote workers is the feeling of isolation and disconnection from their colleagues, which can lead to decreased motivation, productivity, and job satisfaction.

          In this episode, we're exploring some strategies to keep remote workers engaged and feeling like part of the team.

          The challenges of remote work

          Remote work is here to stay, but it presents unique challenges not faced by office workers.

          Feeling disconnected from colleagues can lead to isolation, disengagement, and reduced job satisfaction.

          Remote workers often miss out on casual conversations and impromptu meetings that happen in an office setting.

          To bridge this gap, video conferencing platforms and instant messaging tools can help create a more connected and engaged environment.

          Insisting on having cameras turned on during meetings and encouraging instant messaging for smaller issues can make a big difference.

          This is just one of the many suggestions that I, Mark Riddell, host of Techcess podcast make in this episode.

          Virtual team building and recognition

          Virtual team building activities, online games, and tools like the praise app can help bring remote workers together and foster a sense of belonging.

          These activities alone can really help remote employees feel more connected and valued, improving job satisfaction and reducing the likelihood of attrition.

          And we all know it's way cheaper and easier to keep current staff than hire new ones!

          Excerpt from episode 90 of Techcess

          (Download transcript)

          "Feeling disconnected can negatively impact motivation, productivity, and overall job satisfaction. If remote workers are not regularly included in team meetings, team building activities, and other company events, they may start to feel disconnected from their colleagues and their work."

          Tech Topics covered in this episode of Techcess:

           

          • How remote work can lead to feelings of isolation and disconnection from colleagues
          • The importance of effective communication to maintain a sense of belonging for remote workers
          • Strategies for fostering a sense of community and recognition in a remote work setting
          • The importance of setting clear expectations and boundaries for remote workers
          
          

          Also, here's a link to the episode we reference in the part about ensuring your remote workers have a decent wifi connection -

          https://www.techcesspodcast.com/total-coverage-home-wi-fi-for-less-than-150/

          And another relevant episode - 

          https://www.techcesspodcast.com/how-to-get-faster-wi-fi-in-your-office-and-for-remote-workers/

          If after listening you'd like some further FREE guidance on how you can ensure your remote workers are adequately equipped and supported to be able to do their jobs effectively, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

          Book a free chat with Mark!

          The giveaway guide!

          Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It...]]>Remote work has become a staple for many businesses, but it also presents unique challenges for employees and employers alike.

          One of the most significant issues faced by remote workers is the feeling of isolation and disconnection from their colleagues, which can lead to decreased motivation, productivity, and job satisfaction.

          In this episode, we're exploring some strategies to keep remote workers engaged and feeling like part of the team.

          The challenges of remote work

          Remote work is here to stay, but it presents unique challenges not faced by office workers.

          Feeling disconnected from colleagues can lead to isolation, disengagement, and reduced job satisfaction.

          Remote workers often miss out on casual conversations and impromptu meetings that happen in an office setting.

          To bridge this gap, video conferencing platforms and instant messaging tools can help create a more connected and engaged environment.

          Insisting on having cameras turned on during meetings and encouraging instant messaging for smaller issues can make a big difference.

          This is just one of the many suggestions that I, Mark Riddell, host of Techcess podcast make in this episode.

          Virtual team building and recognition

          Virtual team building activities, online games, and tools like the praise app can help bring remote workers together and foster a sense of belonging.

          These activities alone can really help remote employees feel more connected and valued, improving job satisfaction and reducing the likelihood of attrition.

          And we all know it's way cheaper and easier to keep current staff than hire new ones!

          Excerpt from episode 90 of Techcess

          (Download transcript)

          "Feeling disconnected can negatively impact motivation, productivity, and overall job satisfaction. If remote workers are not regularly included in team meetings, team building activities, and other company events, they may start to feel disconnected from their colleagues and their work."

          Tech Topics covered in this episode of Techcess:

           

          • How remote work can lead to feelings of isolation and disconnection from colleagues
          • The importance of effective communication to maintain a sense of belonging for remote workers
          • Strategies for fostering a sense of community and recognition in a remote work setting
          • The importance of setting clear expectations and boundaries for remote workers
          
          

          Also, here's a link to the episode we reference in the part about ensuring your remote workers have a decent wifi connection -

          https://www.techcesspodcast.com/total-coverage-home-wi-fi-for-less-than-150/

          And another relevant episode - 

          https://www.techcesspodcast.com/how-to-get-faster-wi-fi-in-your-office-and-for-remote-workers/

          If after listening you'd like some further FREE guidance on how you can ensure your remote workers are adequately equipped and supported to be able to do their jobs effectively, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

          Book a free chat with Mark!

          The giveaway guide!

          Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

          Check it out here.

          Want to get more 'Techcess' in your business?

          Get more valuable technology insights from m3's blog pages, here.

          Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

          If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

          Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

          Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

           

          Techcess is a podcast from m3 Networks

            ]]>adaef87b-1eed-4e5a-b3dd-8faac89bc82bWed, 26 Apr 2023 03:00:00 -040012:22falsefull9090Criminals are exploiting AI to create more convincing scamsWith the rise of artificial intelligence (AI) tools, criminals are finding new ways to exploit this technology for their malicious purposes.

          AI chatbots, in particular, have gained popularity among cyber criminals due to their ability to generate text that is indistinguishable from human-written text.

          Listen to this latest Tech Update to find out more about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>With the rise of artificial intelligence (AI) tools, criminals are finding new ways to exploit this technology for their malicious purposes.

          AI chatbots, in particular, have gained popularity among cyber criminals due to their ability to generate text that is indistinguishable from human-written text.

          Listen to this latest Tech Update to find out more about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>20374f12-f5a5-4c00-9d27-4dbc44efc41cSun, 23 Apr 2023 03:00:00 -040001:26falsebonusThe pros and cons of buying hardware from your IT support companyIn this episode of Techcess, I'll be talking you through the various pros and cons of purchasing your IT assets from your IT support company, versus sourcing the equipment yourself!

          In today's world, technology is the backbone of most businesses and without it, let's just say things wouldn't go very smoothly.

          If you listen to the episode I go in depth on all the various positives and negatives of buying from an IT support company like ours at m3 Networks.

          So what are the pros and cons of buying your hardware from your IT support company?

          The pros

          As you'll know if you're a regular listener to the Techcess podcast, we are here to serve you, first and foremost. We're not here to sell anything more than free advice. 

          That's why I'm able to give you a very honest rundown of the many benefits of buying from an IT support company like us, as well as being upfront about the disadvantages.

          Let's start with the pros, shall we? These are:

          Convenience

          Familiarity

          After sales support

          Integration

          And now on to the cons...

          In the grand scheme of things, you'd have to be really picky to actually consider these to be cons.

          But in the interests of balance and transparency (which you'll know I always like to be if you're connected with me or following me on LinkedIn!) I wanted to list some potential ones for you.

          They are:

          Limited options

          Cost

          Conflict of interest

          But.. overall, you should definitely remember you're not the IT expert....

          Excerpt from episode 89 of Techcess

          (Download transcript)

          "Buying from your IT company is in most cases going to be more expensive than buying online. Now, I alluded to this earlier when I talked about the after sales support and how paying a little bit more can be a good thing. But often what is a pro can also be a con. Your IT company will add a markup to the price, which means you're going to pay a bit more for the same thing. Of course there's also the feel good factor knowing you're spending money with another local business, helping to put food on the table for local families instead of adding to the huge profits posted by large online retailers. But you can have the internal discussion with your own ethical compass in that one. And for a lot of people I know, this is actually quite important to them. But the one thing I'd say here though is that in most cases the customer just looks at the cost of the thing they are buying. What you need to consider is that it takes time to spec out a solution. Quotes just don't build themselves. So the extra that you pay isn't just because your IT company are more expensive for that product. They've invested time into doing this for you and that's included in the profit that they make in the hardware."

          Tech Topics covered in this episode of Techcess:

          • The options for purchasing your office IT equipment
          • Where you absolutely SHOULDN'T be considering buying it from!
          • The pros of buying from your IT support company
          • The cons of buying from your IT support company
          • What you can do to make it go smoothly if you are about to purchase some IT equipment
          
          If after listening you'd like me to offer you some further FREE guidance on how you can ensure...]]>In this episode of Techcess, I'll be talking you through the various pros and cons of purchasing your IT assets from your IT support company, versus sourcing the equipment yourself!

          In today's world, technology is the backbone of most businesses and without it, let's just say things wouldn't go very smoothly.

          If you listen to the episode I go in depth on all the various positives and negatives of buying from an IT support company like ours at m3 Networks.

          So what are the pros and cons of buying your hardware from your IT support company?

          The pros

          As you'll know if you're a regular listener to the Techcess podcast, we are here to serve you, first and foremost. We're not here to sell anything more than free advice. 

          That's why I'm able to give you a very honest rundown of the many benefits of buying from an IT support company like us, as well as being upfront about the disadvantages.

          Let's start with the pros, shall we? These are:

          Convenience

          Familiarity

          After sales support

          Integration

          And now on to the cons...

          In the grand scheme of things, you'd have to be really picky to actually consider these to be cons.

          But in the interests of balance and transparency (which you'll know I always like to be if you're connected with me or following me on LinkedIn!) I wanted to list some potential ones for you.

          They are:

          Limited options

          Cost

          Conflict of interest

          But.. overall, you should definitely remember you're not the IT expert....

          Excerpt from episode 89 of Techcess

          (Download transcript)

          "Buying from your IT company is in most cases going to be more expensive than buying online. Now, I alluded to this earlier when I talked about the after sales support and how paying a little bit more can be a good thing. But often what is a pro can also be a con. Your IT company will add a markup to the price, which means you're going to pay a bit more for the same thing. Of course there's also the feel good factor knowing you're spending money with another local business, helping to put food on the table for local families instead of adding to the huge profits posted by large online retailers. But you can have the internal discussion with your own ethical compass in that one. And for a lot of people I know, this is actually quite important to them. But the one thing I'd say here though is that in most cases the customer just looks at the cost of the thing they are buying. What you need to consider is that it takes time to spec out a solution. Quotes just don't build themselves. So the extra that you pay isn't just because your IT company are more expensive for that product. They've invested time into doing this for you and that's included in the profit that they make in the hardware."

          Tech Topics covered in this episode of Techcess:

          • The options for purchasing your office IT equipment
          • Where you absolutely SHOULDN'T be considering buying it from!
          • The pros of buying from your IT support company
          • The cons of buying from your IT support company
          • What you can do to make it go smoothly if you are about to purchase some IT equipment
          
          If after listening you'd like me to offer you some further FREE guidance on how you can ensure your IT purchases are well advised and fit for the unique purposes of your own business, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!  

          Book a free chat with me!!

          The giveaway guide!

          Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

          Check it out here.

          Want to get more 'Techcess' in your business?

          Get more valuable technology insights from m3's blog pages, here.

          Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

          If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

          Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

          Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

           

          Techcess is a podcast from m3 Networks

           

           

          ]]>ef2aa8b4-3258-41e0-bef4-ef6316727ef2Wed, 19 Apr 2023 03:00:00 -040011:50falsefull89893 essential cyber security tools for every businessIt’s valuable and keeping it safe should be a top priority.

          If you don’t have much security in place, then it’s time to start implementing some basic measures right now.

          There are a variety of security solutions available that can help protect your business data.

          From preventing criminals from gaining access to recognizing attacks in progress, and minimizing the damage that can be done.

          However, there is no one-size-fits-all approach, as every business has different data protection priorities and data types.

          But, to get you started, there are three essential measures that we think every business should have in place.

          Listen to this latest Tech Update to find out more about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>It’s valuable and keeping it safe should be a top priority.

          If you don’t have much security in place, then it’s time to start implementing some basic measures right now.

          There are a variety of security solutions available that can help protect your business data.

          From preventing criminals from gaining access to recognizing attacks in progress, and minimizing the damage that can be done.

          However, there is no one-size-fits-all approach, as every business has different data protection priorities and data types.

          But, to get you started, there are three essential measures that we think every business should have in place.

          Listen to this latest Tech Update to find out more about them!

           

          If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

           

          Want to get more 'Techcess' in your business?

           

          Book a free chat with Mark!

           

          Get more valuable technology insights from m3's blog pages, here.

           

          ]]>db3f4d38-3f5c-4783-9396-7d1832968566Sun, 16 Apr 2023 03:00:00 -040001:28falsebonusHow to hire a hitman on the dark web | Techcess rounds up UK Cyber WeekIn this episode of Techcess, Mark Riddell talks us through his experience attending the UK Cyber Week event, and his summary of the keynote talks.

          Among other things, we'll learn why you need to be careful if you're a high profile target that happens to attract the attention of a hot blonde on a dating app, and why you shouldn't share your birthday on social media...

          This is an episode you don't want to skip if you want to be kept informed of the latest risks cyber criminals pose to your business!

          The VIP experience

          Thanks to the Techcess podcast, host Mark Riddell was invited to attend the UK Cyber Week as a VIP. Being that Mark also wears another hat as one of the founding members of m3 Networks, he jumped at the chance and booked himself into some juicy talks...

          Confessions from an actual hacker

          If you've listened to Techcess before, you'll know how much Mark really doesn't like hackers. And I mean REALLY doesn't like hackers. So imagine how intrigued he was to know that the first presentation he would get to see would be from an actual anonymous hacker, there, live on stage.

          During the presentation, the hacker told a story of how his team managed to get access to a very high profile figure - who was trying to remain in hiding! - using nothing more than social media, a dating app, and some clever social engineering.

          Geoff White - Lazarus Heist podcast (BBC) talks phishing

          Another stand out moment from the event was the talk given by Geoff White from the Lazarus Heist podcast. Here's a link to listen to that if you haven't listened before yet. 

          Mark was impressed with this talk because it featured a live demo of an actual phishing operation being carried out. And as Mark mentions, it's not easy to make live demos go smoothly during a live event!

          He also went to a talk from Tanmoy Hossain, from "Bob's Business" and his talk was called “Building Cybersecurity into Your Corporate Culture”. 

          But of course the talk you're wanting to know more about - the talk that inspired this episode's title....  Jake Moore from ESET and his talk "How to hire a hit man on the Dark Web". And if you want to know more about that, you're just gonna have to click play to listen...

          Excerpt from episode 88 of Techcess

          (Download transcript)

          "So our anonymous hacker told us several stories of real world hacking missions that he had been involved with. Now, of course, we don't know who he worked for, we don't know which country he was from, we don't know who they were targeting. And I'm certainly not able to recall everything that he told us about. But I will tell you about one story that he told us. This was a mission where they had a target, and the target was a CISO. It's a chief information security officer of a large company. Don't know what industry they were in or why they were targeting this guy. And they believed that he was living out of a safe house, out in the countryside, but they didn't know where. And what the hacking group did was they created a fake LinkedIn profile and over the course of a few weeks, they used LinkedIn to build a relationship with the target."

          Tech Topics covered in this episode of Techcess:

          • The VIP experience at UK Cyber Week
          • What is the event and who should...]]>In this episode of Techcess, Mark Riddell talks us through his experience attending the UK Cyber Week event, and his summary of the keynote talks.

            Among other things, we'll learn why you need to be careful if you're a high profile target that happens to attract the attention of a hot blonde on a dating app, and why you shouldn't share your birthday on social media...

            This is an episode you don't want to skip if you want to be kept informed of the latest risks cyber criminals pose to your business!

            The VIP experience

            Thanks to the Techcess podcast, host Mark Riddell was invited to attend the UK Cyber Week as a VIP. Being that Mark also wears another hat as one of the founding members of m3 Networks, he jumped at the chance and booked himself into some juicy talks...

            Confessions from an actual hacker

            If you've listened to Techcess before, you'll know how much Mark really doesn't like hackers. And I mean REALLY doesn't like hackers. So imagine how intrigued he was to know that the first presentation he would get to see would be from an actual anonymous hacker, there, live on stage.

            During the presentation, the hacker told a story of how his team managed to get access to a very high profile figure - who was trying to remain in hiding! - using nothing more than social media, a dating app, and some clever social engineering.

            Geoff White - Lazarus Heist podcast (BBC) talks phishing

            Another stand out moment from the event was the talk given by Geoff White from the Lazarus Heist podcast. Here's a link to listen to that if you haven't listened before yet. 

            Mark was impressed with this talk because it featured a live demo of an actual phishing operation being carried out. And as Mark mentions, it's not easy to make live demos go smoothly during a live event!

            He also went to a talk from Tanmoy Hossain, from "Bob's Business" and his talk was called “Building Cybersecurity into Your Corporate Culture”. 

            But of course the talk you're wanting to know more about - the talk that inspired this episode's title....  Jake Moore from ESET and his talk "How to hire a hit man on the Dark Web". And if you want to know more about that, you're just gonna have to click play to listen...

            Excerpt from episode 88 of Techcess

            (Download transcript)

            "So our anonymous hacker told us several stories of real world hacking missions that he had been involved with. Now, of course, we don't know who he worked for, we don't know which country he was from, we don't know who they were targeting. And I'm certainly not able to recall everything that he told us about. But I will tell you about one story that he told us. This was a mission where they had a target, and the target was a CISO. It's a chief information security officer of a large company. Don't know what industry they were in or why they were targeting this guy. And they believed that he was living out of a safe house, out in the countryside, but they didn't know where. And what the hacking group did was they created a fake LinkedIn profile and over the course of a few weeks, they used LinkedIn to build a relationship with the target."

            Tech Topics covered in this episode of Techcess:

            • The VIP experience at UK Cyber Week
            • What is the event and who should attend?
            • The anonymous hacker and how his team tracked down a CISO
            • How to hire a hitman on the dark web (kinda)
            
            If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be so you can avoid being targeted by the sinister types on the dark web, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

             

            Book a free chat with Mark!

            The giveaway guide!

            Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

            Check it out here.

            Want to get more 'Techcess' in your business?

            Get more valuable technology insights from m3's blog pages, here.

            Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

            If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

            Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

            Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

             

            Techcess is a podcast from m3 Networks

             

            ]]>fadde777-8d7b-417a-b16a-32ccf052d2b2Wed, 12 Apr 2023 03:00:00 -040023:41falsefull8888Microsoft’s Latest Update Will Revolutionize Your Online Security ForeverMicrosoft is planning to enable Multi-Factor Authentication (MFA) directly in its Outlook app for many 365 business users.

            Listen to this latest Tech Update to find out more!

             

            If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

             

            Want to get more 'Techcess' in your business?

             

            Book a free chat with Mark!

             

            Get more valuable technology insights from m3's blog pages, here.

             

            ]]>Microsoft is planning to enable Multi-Factor Authentication (MFA) directly in its Outlook app for many 365 business users.

            Listen to this latest Tech Update to find out more!

             

            If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

             

            Want to get more 'Techcess' in your business?

             

            Book a free chat with Mark!

             

            Get more valuable technology insights from m3's blog pages, here.

             

            ]]>704c5a1e-6b9a-4d4b-aa54-880552283537Sun, 09 Apr 2023 03:00:00 -040001:37falsebonusThe ransomware Boogeyman: 5 ways you can defeat him!In this episode of Techcess, Mark Riddell explains what aspects of your business the ransomware boogeyman can attack, and how you can ensure you're ready to defend!

            He explains how there are five clear steps to keeping the ransomware hackers at bay, and ensuring your business doesn't become just another victim!

            Busting the ransomware myth

            Ransomware attacks are increasing, making it essential that you're armed with the knowledge on how to better protect your business.

            A lot of business owners and leaders dismiss this from their task list, saying "oh it will never happen to us" or "hackers don't target companies like ours" but the opposite is true.

            Hackers go after the easy pickings, and they'll be able to predict your level of protection based on the size of your company.

            All it takes is one person in your business to take the wrong action with a rogue email, and everything can be lost in seconds.

            One very specific way of ensuring this doesn't happen...

            This topic is actually covered extensively in the first part of this episode with step one.

            Training your staff.

            If you're a business decision maker and you've been resistant to figuring out your staff's cyber security training, then you should definitely listen to this episode.

            You might be surprised!

             

            Excerpt from episode 87 of Techcess

            (Download transcript)

            "How great would it be if your IT support company did this for you and were able to provide you with a report showing the patch health of your systems? That would be a much better way than simply relying on your team to do this by themselves. m3 Networks weekly patch management is included as part of our IT support package, so all of our customers never have to worry about software updates. Do you know if your IT support company does this? If you're not sure, I recommend that you go and ask them!"

            Tech Topics covered in this episode of Techcess:

             

            • The ransomware boogeyman and an overview of the threat to your business
            • Step 1 - staff training
            • Step 2- data backup
            • Step 3- software updates
            • Step 4 - antivirus
            • Step 5 - MFA (multi factor authentication
            
            If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be in your business, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

             

            Book a free chat with Mark!

            The giveaway guide!

            Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

            Check it out here.

            Want to get more 'Techcess' in your business?

            Get more valuable technology insights from m3's blog pages, here.

            Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help...]]>In this episode of Techcess, Mark Riddell explains what aspects of your business the ransomware boogeyman can attack, and how you can ensure you're ready to defend!

            He explains how there are five clear steps to keeping the ransomware hackers at bay, and ensuring your business doesn't become just another victim!

            Busting the ransomware myth

            Ransomware attacks are increasing, making it essential that you're armed with the knowledge on how to better protect your business.

            A lot of business owners and leaders dismiss this from their task list, saying "oh it will never happen to us" or "hackers don't target companies like ours" but the opposite is true.

            Hackers go after the easy pickings, and they'll be able to predict your level of protection based on the size of your company.

            All it takes is one person in your business to take the wrong action with a rogue email, and everything can be lost in seconds.

            One very specific way of ensuring this doesn't happen...

            This topic is actually covered extensively in the first part of this episode with step one.

            Training your staff.

            If you're a business decision maker and you've been resistant to figuring out your staff's cyber security training, then you should definitely listen to this episode.

            You might be surprised!

             

            Excerpt from episode 87 of Techcess

            (Download transcript)

            "How great would it be if your IT support company did this for you and were able to provide you with a report showing the patch health of your systems? That would be a much better way than simply relying on your team to do this by themselves. m3 Networks weekly patch management is included as part of our IT support package, so all of our customers never have to worry about software updates. Do you know if your IT support company does this? If you're not sure, I recommend that you go and ask them!"

            Tech Topics covered in this episode of Techcess:

             

            • The ransomware boogeyman and an overview of the threat to your business
            • Step 1 - staff training
            • Step 2- data backup
            • Step 3- software updates
            • Step 4 - antivirus
            • Step 5 - MFA (multi factor authentication
            
            If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be in your business, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

             

            Book a free chat with Mark!

            The giveaway guide!

            Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

            Check it out here.

            Want to get more 'Techcess' in your business?

            Get more valuable technology insights from m3's blog pages, here.

            Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

            If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

            Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

            Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

             

            Techcess is a podcast from m3 Networks

            .

              ]]>4fe90cb3-a805-45b6-95aa-b4d32ead44b9Wed, 05 Apr 2023 03:00:00 -040010:20falsefull8787Stop Wasting Time and Money on Productivity Tools: Here’s How to Get it Right!Are you tired of hearing about all the amazing productivity tools out there, only to find that they end up making your life more complicated?

            You’re not alone.

            It turns out that bringing in new tech can actually backfire if it’s not properly integrated into your business.

            Maybe you’ve experienced this before. You get a shiny new tool, you’re excited to try it out, and then… crickets. No one knows how to use it, it’s not integrated with anything else, and it just ends up being a waste of time (and money).

            But fear not! There is a solution. And no, it doesn’t involve throwing your computer out the window and going back to pen and paper (although that does have a certain appeal).

            Listen to this latest Tech Update to find out more!

             

            If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

             

            Want to get more 'Techcess' in your business?

             

            Book a free chat with Mark!

             

            Get more valuable technology insights from m3's blog pages, here.

             

            ]]>Are you tired of hearing about all the amazing productivity tools out there, only to find that they end up making your life more complicated?

            You’re not alone.

            It turns out that bringing in new tech can actually backfire if it’s not properly integrated into your business.

            Maybe you’ve experienced this before. You get a shiny new tool, you’re excited to try it out, and then… crickets. No one knows how to use it, it’s not integrated with anything else, and it just ends up being a waste of time (and money).

            But fear not! There is a solution. And no, it doesn’t involve throwing your computer out the window and going back to pen and paper (although that does have a certain appeal).

            Listen to this latest Tech Update to find out more!

             

            If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

             

            Want to get more 'Techcess' in your business?

             

            Book a free chat with Mark!

             

            Get more valuable technology insights from m3's blog pages, here.

             

            ]]>3ebb3e96-83ab-4d6c-8870-b87094e89234Sun, 02 Apr 2023 03:00:00 -040001:26falsebonusWhat is Power BI - and how can YOUR business use it?In this episode of Techcess, Mark Riddell explains just what is Power BI and how can it help your business to grow.

            This is one of those episodes of Techcess that we love to publish.

            Episodes that we know can be something of a 'game changer' for smaller and medium sized businesses who aren't quite so up to date with new technology. 

            I mean, that's why we're here, after all.

            We'd like to think we're keeping you informed! Ha!

            What is Power BI and how can small and medium sized businesses use it?

            The software is cloud based, and it's absolutely free.

            At least to start.  You can improve functionality and upgrade it to a paid tier but we think most people listening to this episode of Techcess (86) will find the free version just fine.

            Power BI is essentially a business intelligence tool developed by Microsoft.

            It's part of the Microsoft 365 services, and it allows you to connect various data sources to analyse and visualise your data and share insights with your team.

            Some might refer to this as a 'dashboard', which is common use of a spreadsheet.

             

            What are The significant advantages of using Power BI?

            One really powerful use of Power BI that Mark and our senior team really love is the ability to hone in on specific data points within your business. 

            For example, you can click on a bar chart to see specific data, or use a map to zoom in on a specific region.

            This way, you can easily identify trends and patterns and get insights into your specific business.

            Excerpt from episode 86 of Techcess

            (Download transcript)

            "One of the things that we're actually doing here at m3 Networks is we are actually building some Power BI dashboards and incorporating those into a SharePoint site so that our team can see and share data across different departments within the business. Power BI can also automate the creation and distribution of reports. You can set up a report to refresh at a specific time, such as daily or weekly, and send it to specific stakeholders via email or shared through the web portal. This means you don't have to spend time manually updating reports and sending them to different team members, which can be a significant time saver."

            Tech Topics covered in this episode of Techcess:

            • What is Power BI and how can it help your business?
            • The differences between the free and paid version - and do you need to pay?
            • What are the alternatives to Power BI?
            • How us lot at m3 Networks can help you with integrating Power BI into your business.
            
            If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your operations technology is where needs to be, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

             

            Book a free chat with Mark!

            The giveaway guide!

            Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

            Check it out here.

            Want to get more 'Techcess' in your business?

            Get more valuable technology insights...]]>In this episode of Techcess, Mark Riddell explains just what is Power BI and how can it help your business to grow.

            This is one of those episodes of Techcess that we love to publish.

            Episodes that we know can be something of a 'game changer' for smaller and medium sized businesses who aren't quite so up to date with new technology. 

            I mean, that's why we're here, after all.

            We'd like to think we're keeping you informed! Ha!

            What is Power BI and how can small and medium sized businesses use it?

            The software is cloud based, and it's absolutely free.

            At least to start.  You can improve functionality and upgrade it to a paid tier but we think most people listening to this episode of Techcess (86) will find the free version just fine.

            Power BI is essentially a business intelligence tool developed by Microsoft.

            It's part of the Microsoft 365 services, and it allows you to connect various data sources to analyse and visualise your data and share insights with your team.

            Some might refer to this as a 'dashboard', which is common use of a spreadsheet.

             

            What are The significant advantages of using Power BI?

            One really powerful use of Power BI that Mark and our senior team really love is the ability to hone in on specific data points within your business. 

            For example, you can click on a bar chart to see specific data, or use a map to zoom in on a specific region.

            This way, you can easily identify trends and patterns and get insights into your specific business.

            Excerpt from episode 86 of Techcess

            (Download transcript)

            "One of the things that we're actually doing here at m3 Networks is we are actually building some Power BI dashboards and incorporating those into a SharePoint site so that our team can see and share data across different departments within the business. Power BI can also automate the creation and distribution of reports. You can set up a report to refresh at a specific time, such as daily or weekly, and send it to specific stakeholders via email or shared through the web portal. This means you don't have to spend time manually updating reports and sending them to different team members, which can be a significant time saver."

            Tech Topics covered in this episode of Techcess:

            • What is Power BI and how can it help your business?
            • The differences between the free and paid version - and do you need to pay?
            • What are the alternatives to Power BI?
            • How us lot at m3 Networks can help you with integrating Power BI into your business.
            
            If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your operations technology is where needs to be, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

             

            Book a free chat with Mark!

            The giveaway guide!

            Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

            Check it out here.

            Want to get more 'Techcess' in your business?

            Get more valuable technology insights from m3's blog pages, here.

            Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

            If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

            Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

            Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

             

            Techcess is a podcast from m3 Networks

             

              ]]>d31caba5-a870-4696-8abd-115fbf041945Wed, 29 Mar 2023 03:00:00 -040010:45falsefull8686Beware of Bot Malware: Protect Your Business and Keep Your Profiles SafeNot the friendly and helpful ones, such as ChatGPT, that we all love to interact with.

            We’re talking about the malicious ones – the bot malware that’s causing quite a stir in the cybersecurity world.

            Listen to this latest Tech Update to find out more!

             

            If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

             

            Want to get more 'Techcess' in your business?

             

            Book a free chat with Mark!

             

            Get more valuable technology insights from m3's blog pages, here.

             

            ]]>Not the friendly and helpful ones, such as ChatGPT, that we all love to interact with.

            We’re talking about the malicious ones – the bot malware that’s causing quite a stir in the cybersecurity world.

            Listen to this latest Tech Update to find out more!

             

            If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

             

            Want to get more 'Techcess' in your business?

             

            Book a free chat with Mark!

             

            Get more valuable technology insights from m3's blog pages, here.

             

            ]]>36ff064f-c0e5-4352-af40-e4857ff356dcSun, 26 Mar 2023 03:00:00 -040001:18falsebonusHow IT managers can use co-managed IT services (and finally enjoy a holiday!)Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work?  

            In this episode of Techcess, Mark Riddell talks us through the benefits of hiring in co-managed IT services support.

            If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you.

            As an IT manager, you know how challenging it can be to manage your organisation's IT operations with limited resources. But what if we told you there was a solution that could make your life easier and improve efficiency?

             

            An introduction to co-managed IT services

             

            Introducing co-managed IT services, the topic of this episode. 

            We'll be exploring what they are, what they look like, and the benefits they can provide for your business.

            If you're not familiar with co-managed IT services or unsure about their benefits, this episode is a must-listen. We'll explain how co-managed IT services can not only massively benefit your business but also improve your own work and personal life.

             

            He discusses the problem of growing the business while still retaining the company's values and customer experience.

            The woes of an IT manager

            As an IT manager, you know the pressure of juggling the responsibility of managing your business's IT systems with limited resources. But what if we told you there was a solution that could take some of that weight off your shoulders?

            Introducing co-managed IT services, a partnership between your business and an external IT provider. With co-managed IT services, you can outsource parts of your IT operation while still retaining overall control of the IT infrastructure and strategy.

            By sharing the responsibility of managing your business's IT systems with an external partner, you can focus on what you do best as an IT manager, and that's improving your organization's IT strategy. Co-managed IT services allow you to prioritize the important things that have been on your to-do list forever, giving you more time to tackle those long-standing tasks that you've been unable to get to.

            We understand the importance of efficiency and maximizing productivity as an IT manager, and co-managed IT services are designed to help you achieve these goals. 

            Watch the trailer for the episode What does co-managed IT look like?

            So what does a co-managed IT support service look like?

            And how does it work in a co-managed IT support arrangement?

            We learn more in this episode of Techcess.

            Excerpt from episode 85 of Techcess

            (Download transcript)

            "Co-managed IT will also free up your internal IT staff to focus on more strategic projects that are aligned with the business's goals that can help you to improve efficiency and productivity in the business and help to deliver better product or service for your own customers. And having a team of experts allows co-managed IT support to quickly identify and address any problems. With minimal disruption to operations, this leads to improved workflows and faster troubleshooting. It also helps you to keep up to date with the latest trends in technology too."

            Tech Topics covered in this episode of Techcess:

            • What co-managed IT services are
            • The business benefits of working with a co-managed IT services provider
            • The personal benefits of...]]>Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work?  

              In this episode of Techcess, Mark Riddell talks us through the benefits of hiring in co-managed IT services support.

              If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you.

              As an IT manager, you know how challenging it can be to manage your organisation's IT operations with limited resources. But what if we told you there was a solution that could make your life easier and improve efficiency?

               

              An introduction to co-managed IT services

               

              Introducing co-managed IT services, the topic of this episode. 

              We'll be exploring what they are, what they look like, and the benefits they can provide for your business.

              If you're not familiar with co-managed IT services or unsure about their benefits, this episode is a must-listen. We'll explain how co-managed IT services can not only massively benefit your business but also improve your own work and personal life.

               

              He discusses the problem of growing the business while still retaining the company's values and customer experience.

              The woes of an IT manager

              As an IT manager, you know the pressure of juggling the responsibility of managing your business's IT systems with limited resources. But what if we told you there was a solution that could take some of that weight off your shoulders?

              Introducing co-managed IT services, a partnership between your business and an external IT provider. With co-managed IT services, you can outsource parts of your IT operation while still retaining overall control of the IT infrastructure and strategy.

              By sharing the responsibility of managing your business's IT systems with an external partner, you can focus on what you do best as an IT manager, and that's improving your organization's IT strategy. Co-managed IT services allow you to prioritize the important things that have been on your to-do list forever, giving you more time to tackle those long-standing tasks that you've been unable to get to.

              We understand the importance of efficiency and maximizing productivity as an IT manager, and co-managed IT services are designed to help you achieve these goals. 

              Watch the trailer for the episode What does co-managed IT look like?

              So what does a co-managed IT support service look like?

              And how does it work in a co-managed IT support arrangement?

              We learn more in this episode of Techcess.

              Excerpt from episode 85 of Techcess

              (Download transcript)

              "Co-managed IT will also free up your internal IT staff to focus on more strategic projects that are aligned with the business's goals that can help you to improve efficiency and productivity in the business and help to deliver better product or service for your own customers. And having a team of experts allows co-managed IT support to quickly identify and address any problems. With minimal disruption to operations, this leads to improved workflows and faster troubleshooting. It also helps you to keep up to date with the latest trends in technology too."

              Tech Topics covered in this episode of Techcess:

              • What co-managed IT services are
              • The business benefits of working with a co-managed IT services provider
              • The personal benefits of working with a co-managed IT services provider
              • How to take the next step towards getting help in your business from a co-managed IT services provider
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can make use of a co-managed IT services provider in your business, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

               Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>f37f447b-096f-4ff0-a7f1-5ff00e304ac9Wed, 22 Mar 2023 04:00:00 -040009:28falsefull8585Don’t forget your phone when you think about cyber securityFinancial details, personal messages, banking apps, photos, and contact information are just a few examples of the data that can be accessed through the small glass screen.

              This is particularly concerning when employees use their phones for work, as they may have access to company systems, including email, contact lists, network access, and file systems.

              So let’s help you protect yourself!

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>Financial details, personal messages, banking apps, photos, and contact information are just a few examples of the data that can be accessed through the small glass screen.

              This is particularly concerning when employees use their phones for work, as they may have access to company systems, including email, contact lists, network access, and file systems.

              So let’s help you protect yourself!

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>adabdbff-cdc3-4175-bd0f-c1909a4bacb3Sun, 19 Mar 2023 04:00:00 -040001:23falsebonusChanging the way you think about email security forever!In this episode of Techcess, Mark Riddell talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals!

              And he warns how relying on your Office 365 keeping you safe and protected is not enough!

              Your Email Service is Not Enough

              You may think that your email service such as Office 365 has got you covered, but let us tell you, you're absolutely wrong!

              It's our hope that you'll listen to this episode and understand that if you are ignoring your email security, you might need to get it back on your to do list as soon as possible!

              Watch the trailer for the episode

              The Consequences of an Email Attack

              You could be forgiven for only focusing on the costs of service provision for all the technology tools you're using in your business. But have you given any thought to the costs associated with NOT taking action when it comes to the security of your business.

              In this episode of Techcess, we talk you through some of the implications and consequences you'll have to face in the event of a email security breach.

              Excerpt from episode 84 of Techcess

              (Download transcript)

              "But what the cybercriminals do when you get hit with ransomware is they [00:02:00] actually look at your particular business.

              They look at the size of your business, look at how many employees you have, how long you've been in business, and they will actually tailor the ransom based on your business.

              And the reason is, is because they need you to be able to afford to pay this."

              Tech Topics covered in this episode of Techcess:

              • Your current email service is probably putting you at hundreds of thousands of pounds worth of major risk
              • The statistics and numbers involved in email breaches
              • Why Office 365 is not good enough
              • How affordable decent email security can be
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your email security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!  

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them In this episode of Techcess, Mark Riddell talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals!

              And he warns how relying on your Office 365 keeping you safe and protected is not enough!

              Your Email Service is Not Enough

              You may think that your email service such as Office 365 has got you covered, but let us tell you, you're absolutely wrong!

              It's our hope that you'll listen to this episode and understand that if you are ignoring your email security, you might need to get it back on your to do list as soon as possible!

              Watch the trailer for the episode

              The Consequences of an Email Attack

              You could be forgiven for only focusing on the costs of service provision for all the technology tools you're using in your business. But have you given any thought to the costs associated with NOT taking action when it comes to the security of your business.

              In this episode of Techcess, we talk you through some of the implications and consequences you'll have to face in the event of a email security breach.

              Excerpt from episode 84 of Techcess

              (Download transcript)

              "But what the cybercriminals do when you get hit with ransomware is they [00:02:00] actually look at your particular business.

              They look at the size of your business, look at how many employees you have, how long you've been in business, and they will actually tailor the ransom based on your business.

              And the reason is, is because they need you to be able to afford to pay this."

              Tech Topics covered in this episode of Techcess:

              • Your current email service is probably putting you at hundreds of thousands of pounds worth of major risk
              • The statistics and numbers involved in email breaches
              • Why Office 365 is not good enough
              • How affordable decent email security can be
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your email security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!  

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

                ]]>8b3b9f43-c804-42f9-bf59-d97b5a9b7b89Wed, 15 Mar 2023 04:00:00 -040007:44falsefull8484Let’s start talking about AIFrom Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet.

              These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier.

              But emerging technology nearly always launches in a blizzard of geek-speak before it settles into everyday life. Early PC users might remember the ‘DOS prompt’. And when did you ever have to ‘defrag’ your phone?

              Experts believe that these new AI tools will become the building blocks of a whole new world of tech, redefining the way we interact with computers and machines.

              So let’s help you decode some of the terms you’ll hear this year.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet.

              These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier.

              But emerging technology nearly always launches in a blizzard of geek-speak before it settles into everyday life. Early PC users might remember the ‘DOS prompt’. And when did you ever have to ‘defrag’ your phone?

              Experts believe that these new AI tools will become the building blocks of a whole new world of tech, redefining the way we interact with computers and machines.

              So let’s help you decode some of the terms you’ll hear this year.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>037b8717-4f62-4e7d-98c3-cf648ee5f781Sun, 12 Mar 2023 04:00:00 -040001:43falsebonusFrom breaches to black markets - how your business information ends up on the dark web (and how to stop it!)In this episode of Techcess, Mark Riddell talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web.

              He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now!

              The 'dark web' - what is it?

              As a managed IT service provider, we at m3 Networks understand the importance of protecting your sensitive information, and we believe that all businesses should take steps to achieve this goal.

              And as business owners ourselves, we totally get how important it is to make sure you are doing everything you can to protect the things that you've worked hard for and poured your heart and soul into for years and years.

              And that's why first off, we're going to explain in this episode what the dark web is.

               

              Watch the trailer for the episode How your data ends up on the 'dark web'

              So your business information can end up in the dark web through [00:02:00] a variety of ways including data breaches. So where you are using a service and you've got your usernames, passwords, address information, maybe a credit card stored - if that website or service gets hacked leading to one of the aforementioned breaches, then your info is likely to end up in the dark web,

              Excerpt from episode 83 of Techcess

              (Download transcript)

              "Now, what does this all cost, I hear you asking. The cost of dark web monitoring can very dependent on the specific needs of the business and the level of monitoring required.

              Now, some service providers will offer basic packages that may start at a few hundred pounds per year, while others may offer more comprehensive packages with more advanced features that can cost several thousand pounds per year. Typically these things are gonna be charged either in a per user or per business basis.

              And custom monitoring alerts, of course, are gonna cost more than just a basic breach credential monitoring package. But in general, the cost is gonna depend on your business's specific needs. It's important to note that the cost of a monitoring service should be considered as an investment in security and protection of your business, and may ultimately save money in the long run by preventing costly data breaches."

              Tech Topics covered in this episode of Techcess:

              • What is the dark web, really?
              • How your data ends up on the dark web
              • The five benefits of using dark web monitoring
              • The cost of dark web monitoring
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your data stays OFF the dark web, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              .

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable...]]>In this episode of Techcess, Mark Riddell talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web.

              He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now!

              The 'dark web' - what is it?

              As a managed IT service provider, we at m3 Networks understand the importance of protecting your sensitive information, and we believe that all businesses should take steps to achieve this goal.

              And as business owners ourselves, we totally get how important it is to make sure you are doing everything you can to protect the things that you've worked hard for and poured your heart and soul into for years and years.

              And that's why first off, we're going to explain in this episode what the dark web is.

               

              Watch the trailer for the episode How your data ends up on the 'dark web'

              So your business information can end up in the dark web through [00:02:00] a variety of ways including data breaches. So where you are using a service and you've got your usernames, passwords, address information, maybe a credit card stored - if that website or service gets hacked leading to one of the aforementioned breaches, then your info is likely to end up in the dark web,

              Excerpt from episode 83 of Techcess

              (Download transcript)

              "Now, what does this all cost, I hear you asking. The cost of dark web monitoring can very dependent on the specific needs of the business and the level of monitoring required.

              Now, some service providers will offer basic packages that may start at a few hundred pounds per year, while others may offer more comprehensive packages with more advanced features that can cost several thousand pounds per year. Typically these things are gonna be charged either in a per user or per business basis.

              And custom monitoring alerts, of course, are gonna cost more than just a basic breach credential monitoring package. But in general, the cost is gonna depend on your business's specific needs. It's important to note that the cost of a monitoring service should be considered as an investment in security and protection of your business, and may ultimately save money in the long run by preventing costly data breaches."

              Tech Topics covered in this episode of Techcess:

              • What is the dark web, really?
              • How your data ends up on the dark web
              • The five benefits of using dark web monitoring
              • The cost of dark web monitoring
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your data stays OFF the dark web, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              .

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              Techcess is part of the Podknows Podcasting network

              ]]>dd3e59c3-991f-4fcd-a323-4fa1b0c61db4Wed, 08 Mar 2023 04:00:00 -040010:23falsefull8383Cyber attacks are getting bigger and smarter. Are you vulnerable?The ticket site falls over – usually temporarily – because the server is overloaded with traffic it doesn’t have the capacity for.

              Criminal Distributed Denial of Service attacks – DDoS, for short – exploit the same principle.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>The ticket site falls over – usually temporarily – because the server is overloaded with traffic it doesn’t have the capacity for.

              Criminal Distributed Denial of Service attacks – DDoS, for short – exploit the same principle.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>96bf3550-97a5-4e4d-9919-26a3644f7274Sun, 05 Mar 2023 04:00:00 -040001:12falsebonusHow we help enable business growth without your IT holding you backIn this episode of Techcess, Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back.

               

              He discusses the problem of growing the business while still retaining the company's values and customer experience.

              Keeping the connection

              As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers.

              Mark emphasises the importance of ensuring that customers still feel the same connection with the business.

              There's discussion about the importance of empathy in understanding the customer's point of view, especially when it comes to technological problems.

              Mark also explains his own personal background experiences and how it's helped him to see things from the customer's perspective.

              Watch the trailer for the episode

               

              Challenges faced by businesses with inefficient IT and when to consider outsourcing IT services

              Mark discusses how many businesses struggle with managing their IT as they grow, often due to either trying to handle it themselves or working with inadequate IT partners. This can result in a chaotic and disorganized system with files stored in different places.

               

               

              Excerpt from episode 82 of Techcess

              (Download transcript)

              "I think it's maybe because although I'm a techie, I do have a hospitality background, too. I work in hotels for a few years, I've worked in retail, as a student have worked in those kinds of environments where I became very, very switched on to customer service and seeing things from the customer's point of view. And I think that's really important. I think the word that you can use to wrap up this is like empathy, being able to understand what it's like, from the customer's point of view, because, especially with technology, when people are frustrated about a technological problem is very easy as a technician to go, well, it's not that big of a problem. Because you understand the problem, you don't see it as a big deal. But to the person that can't print something, or they can't find an email, or they forgotten the password to something to them, it's a huge problem. "

               

              Tech Topics covered in this episode of Techcess:

               

              • The thing m3 Networks themselves had to deal with
              • Bedside manner in service
              • When companies don't get tech right
              • How to choose a proactive IT partner
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "In this episode of Techcess, Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back.

               

              He discusses the problem of growing the business while still retaining the company's values and customer experience.

              Keeping the connection

              As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers.

              Mark emphasises the importance of ensuring that customers still feel the same connection with the business.

              There's discussion about the importance of empathy in understanding the customer's point of view, especially when it comes to technological problems.

              Mark also explains his own personal background experiences and how it's helped him to see things from the customer's perspective.

              Watch the trailer for the episode

               

              Challenges faced by businesses with inefficient IT and when to consider outsourcing IT services

              Mark discusses how many businesses struggle with managing their IT as they grow, often due to either trying to handle it themselves or working with inadequate IT partners. This can result in a chaotic and disorganized system with files stored in different places.

               

               

              Excerpt from episode 82 of Techcess

              (Download transcript)

              "I think it's maybe because although I'm a techie, I do have a hospitality background, too. I work in hotels for a few years, I've worked in retail, as a student have worked in those kinds of environments where I became very, very switched on to customer service and seeing things from the customer's point of view. And I think that's really important. I think the word that you can use to wrap up this is like empathy, being able to understand what it's like, from the customer's point of view, because, especially with technology, when people are frustrated about a technological problem is very easy as a technician to go, well, it's not that big of a problem. Because you understand the problem, you don't see it as a big deal. But to the person that can't print something, or they can't find an email, or they forgotten the password to something to them, it's a huge problem. "

               

              Tech Topics covered in this episode of Techcess:

               

              • The thing m3 Networks themselves had to deal with
              • Bedside manner in service
              • When companies don't get tech right
              • How to choose a proactive IT partner
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              ]]>978a1bff-9779-4c89-82b4-044e2a43bba7Wed, 01 Mar 2023 04:00:00 -040011:31falsefull8282AI is making phishing scams more dangerousWe’ve been having fun asking ChatGPT questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes.

              But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>We’ve been having fun asking ChatGPT questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes.

              But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>5ce70ce7-dcbd-4251-8509-31573eeaa3f8Sun, 26 Feb 2023 04:00:00 -040001:18falsebonusRadio Tay's Cash For Kids - m3 Networks Q1 charity partner updateMark from m3 Networks talks to Claire Anderson from Radio Tay to get the gossip on this joint fundraising partnership.
              Radio Tay's Cash for Kids

              The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project.

              During her chat with Mark, she highlights the transformative impact of the charity on the lives of children and families in need, particularly a teenage girl with autism who could not afford swimming lessons.

              She explains how the charity had to adapt during the pandemic, with Claire describing the challenges they faced and how they overcame them.

              Watch the trailer for the episode

               

               

              Learn more about Radio Tay's Cash For Kids

              If after listening to this you want to find out how you can also get involved and help raise much needed funds for Cash For Kids, we'd love you to do so.

              Here's where you'll find all the information on the project, as well as all the other awesome work they do for the community.

              Check out the Radio Tay website here - https://planetradio.co.uk/tay/cashforkids/

              Excerpt from episode 81 of Techcess

              (Download transcript)

              "Just incredible. I'm, so proud of her. It almost feels like she, she could be my own, you know, so proud of her. To have that and to see that journey from not even being able to afford swimming lessons to now being given this amazing opportunity... I think I'm right in saying she is the only Scot as well, the only Scottish person that has been chosen for that Special Olympics team in GB, which is just incredible."

               

              Tech Topics covered in this episode of Techcess:

               

              • What the connection is between Radio Tay and m3 Networks
              • How Cash For Kids helps
              • What m3 Networks are doing to get involved
              • How you can also get involved
              
              

              The links you'll need:

              https://planetradio.co.uk/tay/cashforkids/

              cashforkids@radiotay.co.uk

              01382 200100

              Visit facebook.com/cashforkidstay to send them a message

               

               

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber...]]>Mark from m3 Networks talks to Claire Anderson from Radio Tay to get the gossip on this joint fundraising partnership.

              Radio Tay's Cash for Kids

              The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project.

              During her chat with Mark, she highlights the transformative impact of the charity on the lives of children and families in need, particularly a teenage girl with autism who could not afford swimming lessons.

              She explains how the charity had to adapt during the pandemic, with Claire describing the challenges they faced and how they overcame them.

              Watch the trailer for the episode

               

               

              Learn more about Radio Tay's Cash For Kids

              If after listening to this you want to find out how you can also get involved and help raise much needed funds for Cash For Kids, we'd love you to do so.

              Here's where you'll find all the information on the project, as well as all the other awesome work they do for the community.

              Check out the Radio Tay website here - https://planetradio.co.uk/tay/cashforkids/

              Excerpt from episode 81 of Techcess

              (Download transcript)

              "Just incredible. I'm, so proud of her. It almost feels like she, she could be my own, you know, so proud of her. To have that and to see that journey from not even being able to afford swimming lessons to now being given this amazing opportunity... I think I'm right in saying she is the only Scot as well, the only Scottish person that has been chosen for that Special Olympics team in GB, which is just incredible."

               

              Tech Topics covered in this episode of Techcess:

               

              • What the connection is between Radio Tay and m3 Networks
              • How Cash For Kids helps
              • What m3 Networks are doing to get involved
              • How you can also get involved
              
              

              The links you'll need:

              https://planetradio.co.uk/tay/cashforkids/

              cashforkids@radiotay.co.uk

              01382 200100

              Visit facebook.com/cashforkidstay to send them a message

               

               

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              ]]>bf340f1a-8157-4c9c-b885-dedbd9ec395aWed, 22 Feb 2023 04:00:00 -040023:48falsefull8181Is your cyber security focusing on the right things?You might go further: build a fence around the perimeter, perhaps even get an angry-looking dog to stand guard.

              But there’s no point going to all that effort if someone’s already broken in and set up camp in the basement.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>You might go further: build a fence around the perimeter, perhaps even get an angry-looking dog to stand guard.

              But there’s no point going to all that effort if someone’s already broken in and set up camp in the basement.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>d1fce8fc-3325-4f36-bfc6-120fc9c6b1beSun, 19 Feb 2023 04:00:00 -040001:12falsebonusThe secret of why your cyber security sucks balls! (And why it's not your fault)Mark from m3 Networks explains why you as the decision maker have the power to overcome your ball sucking cyber security!
              Getting the right information for securing your business through cyber security

              As a business owner or the person responsible for IT in the business, it is your responsibility to ensure that the business has the right IT systems in place so that their product or service can be delivered to customers.

              This starts with getting the basics right, such as having the correct internet connection, bespoke hardware, fast wi-fi, and up-to-date software and cloud applications.

              In order to make an informed business decision, it is important that the correct information is presented in a way that can be understood.

              As the business owner, you have the knowledge and expertise to understand the needs of your business and customers, and use this to make decisions.

              Just as you would rely on an accountant to understand and present financial reports, you should make use of the IT experts to provide you with the information you need to make decisions in relation to IT.

              It is not uncommon to hear people say they do not understand technology and want to avoid having the conversation.

              However, with the right knowledge and guidance, it is possible to make decisions based on sound information.

              With the right information presented in a way that can be understood, you can take the right steps towards securing your business with quality cyber security.

              And that's exactly what this episode is all about.

              Watch the trailer for the episode

               

              Why your IT company should not blame YOU for your lack of cyber security protection!

              It is easy to blame customers for not spending money on up-to-date cyber security protection, especially as cyber-attacks are becoming more and more frequent.

              However, it is important to remember that when a customer does suffer from an attack, it will be a major inconvenience for both them and the IT company.

              Statistics, such as the fact that businesses are more likely to suffer from a cyber attack than a fire, fail to emphasise the true severity of when an attack does occur.

              There's no emotional connection to the problem yet.

              The IT company is simply seen as trying to 'upsell' services.

               

              As a customer, your lack of cyber security protection is due to your IT company's inability to educate you

              Until the customer has experienced the pain of a cyber attack, they simply don't understand the need for quality cyber security protection!

              But what many IT companies fail to realise is that the lack of cyber security is not the fault of the customer, but their own.

              Too often, IT companies make the assumption that just because they've presented information to the customer, they're now aware of the risks and the solutions.

              And they assume the customer's now equipped with knowledge to make a sensible decision about the level of protection they're hiring, and that they're simply choosing not to do so.

              But the reality is that they may not have the technical knowledge to understand the issue or the solutions.

              So it's really important that IT companies not only present the right information, but also make sure that it is explained in a way that the customer can understand, so that they can make the right decisions in terms of cyber security protection.

               

              Excerpt from episode 80 of Techcess

              (Download transcript)

              "And the majority of IT companies out there just aren't doing this or aren't able to do this for their customers. We've...]]>Mark from m3 Networks explains why you as the decision maker have the power to overcome your ball sucking cyber security!

              Getting the right information for securing your business through cyber security

              As a business owner or the person responsible for IT in the business, it is your responsibility to ensure that the business has the right IT systems in place so that their product or service can be delivered to customers.

              This starts with getting the basics right, such as having the correct internet connection, bespoke hardware, fast wi-fi, and up-to-date software and cloud applications.

              In order to make an informed business decision, it is important that the correct information is presented in a way that can be understood.

              As the business owner, you have the knowledge and expertise to understand the needs of your business and customers, and use this to make decisions.

              Just as you would rely on an accountant to understand and present financial reports, you should make use of the IT experts to provide you with the information you need to make decisions in relation to IT.

              It is not uncommon to hear people say they do not understand technology and want to avoid having the conversation.

              However, with the right knowledge and guidance, it is possible to make decisions based on sound information.

              With the right information presented in a way that can be understood, you can take the right steps towards securing your business with quality cyber security.

              And that's exactly what this episode is all about.

              Watch the trailer for the episode

               

              Why your IT company should not blame YOU for your lack of cyber security protection!

              It is easy to blame customers for not spending money on up-to-date cyber security protection, especially as cyber-attacks are becoming more and more frequent.

              However, it is important to remember that when a customer does suffer from an attack, it will be a major inconvenience for both them and the IT company.

              Statistics, such as the fact that businesses are more likely to suffer from a cyber attack than a fire, fail to emphasise the true severity of when an attack does occur.

              There's no emotional connection to the problem yet.

              The IT company is simply seen as trying to 'upsell' services.

               

              As a customer, your lack of cyber security protection is due to your IT company's inability to educate you

              Until the customer has experienced the pain of a cyber attack, they simply don't understand the need for quality cyber security protection!

              But what many IT companies fail to realise is that the lack of cyber security is not the fault of the customer, but their own.

              Too often, IT companies make the assumption that just because they've presented information to the customer, they're now aware of the risks and the solutions.

              And they assume the customer's now equipped with knowledge to make a sensible decision about the level of protection they're hiring, and that they're simply choosing not to do so.

              But the reality is that they may not have the technical knowledge to understand the issue or the solutions.

              So it's really important that IT companies not only present the right information, but also make sure that it is explained in a way that the customer can understand, so that they can make the right decisions in terms of cyber security protection.

               

              Excerpt from episode 80 of Techcess

              (Download transcript)

              "And the majority of IT companies out there just aren't doing this or aren't able to do this for their customers. We've seen a number of businesses looking to change IT company because they woke up to the fact that their IT provider is out of the depth on cyber security. And sadly, this usually happens after they've had a cyber attack.

              [00:05:57] So what I'm here to try and tell you today is that [00:06:00] this is actually a sales problem. Your IT company doesn't know how to present cybersecurity services to you in a business conversation. They just try and sell your service with no context around why you need it. They know why you need it.

              They know the problem it solves."

              Tech Topics covered in this episode of Techcess:

              • Why most customers don't make the right decision around cyber security (hint - it's not their fault!)
              • Why your IT company isn't helping you solve the issue
              • What m3 Networks recommends
              • What you can do to solve the issue
              
              If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security no longer sucks balls, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              ]]>69556cbe-f83d-43d1-ba21-eba364e95f8eWed, 15 Feb 2023 04:00:00 -040009:27falsefull8080Young employees have different attitudes to cyber crimeA new study has revealed that a host of worrying online behaviour has become almost normalised among many young people. And much of this activity is illegal.

              We’re not talking serious cyber crime such as ransomware attacks or stealing data.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>A new study has revealed that a host of worrying online behaviour has become almost normalised among many young people. And much of this activity is illegal.

              We’re not talking serious cyber crime such as ransomware attacks or stealing data.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>c97bee4f-46c3-4379-82cc-4c3430a03e15Sun, 12 Feb 2023 04:00:00 -040001:07falsebonusNew IT provider - you've onboarded. What's next?Mark from m3 Networks talks us through what the next 30, 60 and 90 days looks like!
              What happens for your business when the next stage starts?

              So we're picking up from the day that you are onboarded with your new IT company and what the 30, 60 and 90 days following should look like.

              Last week I talked about the onboarding process and how you want this to be slick, and if you've chosen the right IT company, then it's gonna have hopefully gone well.

              This episode should act as an opportunity for you to compare and contrast what a typical m3 Networks transition looks like and what you're experiencing with your new IT provider!

              Watch the trailer for the episode

               

              The next 90 days!

              So we're gonna talk about what should happen after you've come on board with your new IT provider.

              We're going to take you through the m3 Networks onboarding guide that we send to customers after we've onboarded them.

              We'll also talk about what that looks like and what you can expect to happen.

               

               

              Excerpt from episode 79 of Techcess

              (Download transcript)

              "Quite often when it comes to IT support, there's some grey areas of, well, what's included in what's not included, so we make sure that people understand the areas that out of scope of things that we would handle. These are not areas of specialty that we get involved with.

              Yes, we understand them. Sometimes they're devices on your IT network, but understanding that we can help with these things and provide third party support and speak to the other companies that are involved. But just understanding kind of what it is we actually do and what it is that we don't do."

               

              Tech Topics covered in this episode of Techcess:

               

              • The next 90 days
              • Weekly maintenance
              • Out of scope
              • FAQs
              
              If after listening you'd like Mark to offer you some further FREE guidance on how to simplify a risk-free change to your IT support provider, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Mark from m3 Networks talks us through what the next 30, 60 and 90 days looks like!

              What happens for your business when the next stage starts?

              So we're picking up from the day that you are onboarded with your new IT company and what the 30, 60 and 90 days following should look like.

              Last week I talked about the onboarding process and how you want this to be slick, and if you've chosen the right IT company, then it's gonna have hopefully gone well.

              This episode should act as an opportunity for you to compare and contrast what a typical m3 Networks transition looks like and what you're experiencing with your new IT provider!

              Watch the trailer for the episode

               

              The next 90 days!

              So we're gonna talk about what should happen after you've come on board with your new IT provider.

              We're going to take you through the m3 Networks onboarding guide that we send to customers after we've onboarded them.

              We'll also talk about what that looks like and what you can expect to happen.

               

               

              Excerpt from episode 79 of Techcess

              (Download transcript)

              "Quite often when it comes to IT support, there's some grey areas of, well, what's included in what's not included, so we make sure that people understand the areas that out of scope of things that we would handle. These are not areas of specialty that we get involved with.

              Yes, we understand them. Sometimes they're devices on your IT network, but understanding that we can help with these things and provide third party support and speak to the other companies that are involved. But just understanding kind of what it is we actually do and what it is that we don't do."

               

              Tech Topics covered in this episode of Techcess:

               

              • The next 90 days
              • Weekly maintenance
              • Out of scope
              • FAQs
              
              If after listening you'd like Mark to offer you some further FREE guidance on how to simplify a risk-free change to your IT support provider, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              ]]>7eae9688-6b1d-407d-bce5-d23dc51776d2Wed, 08 Feb 2023 04:00:00 -040015:33falsefull7979Take action to avoid a devious new phishing scam! - Tech UpdateCyber criminals are getting smarter.

              This recent malware threat is unusually smart.

              It impersonates a highly trusted brand name to get a foot in the door.

              Targets receive a convincing looking email that appears to come from a widely used e-signature platform.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>Cyber criminals are getting smarter.

              This recent malware threat is unusually smart.

              It impersonates a highly trusted brand name to get a foot in the door.

              Targets receive a convincing looking email that appears to come from a widely used e-signature platform.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>5487d83b-b527-4ae2-826b-98e4ada37da4Sun, 05 Feb 2023 04:00:00 -040001:11falsebonusThe two things that can go wrong when changing IT provider (and how we at m3 avoid them!)Mark from m3 Networks talks us through the risk you'll be facing when you decide to improve your IT support - and how you can mitigate the risk!
              What can go wrong when you change IT support provider?

              Businesses often stick with their IT company despite dissatisfaction due to fear of switching.

              This fear can sometimes be realised by two possible scenarios: the current IT provider making it difficult after being informed of leaving, and the new IT provider not having a smooth process for onboarding.

              In this episode of Techcess, Mark talks us through what we should be ready for when it comes to changing IT providers.

              Watch the trailer for the episode

               

              The possible nightmare scenarios explained!

              As Mark explains, there's two very real threats to your stress free change to a new IT support povider!

              The first nightmare outcome of switching IT companies is when your current IT provider decides to make life difficult after you've informed them of your intention to leave.

              This could include things like holding your data hostage, or not responding to requests for help in transitioning by your new IT support provider.

               

               

               

              Excerpt from episode 78 of Techcess

              (Download transcript)

              "Onboarding a customer is a huge undertaking. If it's done properly, from an IT company point of view. It's really important then that we onboard the right customers that are gonna be a good fit for our business too.

              So it's a two way thing. This is very much a relationship with your IT provider or IT partner.

              So we kinda like to describe it cause working in partnership with customers is the way that we operate, but it's fine because you know, it's our job and we know it's our job to onboard the customer, to make sure it's slick and to make sure the customer doesn't have to deal with the fallout of things going wrong.

              Here's a list of usernames and passwords. Get on with it. We will spend time to understand and to figure out the network. Cause it's our interest to do that. Cause we are now the ones holding the baby and the customer is relying on us to then provide support. But you do get dropped in the deep end sometimes when you're onboarding."

              Tech Topics covered in this episode of Techcess:

              • What the process looks like when you're onboarding

              • The two ways things can go wrong!

              • A horror story

              • How m3 mitigates against these issues

              •  
              
              If after listening you'd like Mark to offer you some further FREE guidance on how to simplify a risk-free change to your IT support provider, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Mark from m3 Networks talks us through the risk you'll be facing when you decide to improve your IT support - and how you can mitigate the risk!

              What can go wrong when you change IT support provider?

              Businesses often stick with their IT company despite dissatisfaction due to fear of switching.

              This fear can sometimes be realised by two possible scenarios: the current IT provider making it difficult after being informed of leaving, and the new IT provider not having a smooth process for onboarding.

              In this episode of Techcess, Mark talks us through what we should be ready for when it comes to changing IT providers.

              Watch the trailer for the episode

               

              The possible nightmare scenarios explained!

              As Mark explains, there's two very real threats to your stress free change to a new IT support povider!

              The first nightmare outcome of switching IT companies is when your current IT provider decides to make life difficult after you've informed them of your intention to leave.

              This could include things like holding your data hostage, or not responding to requests for help in transitioning by your new IT support provider.

               

               

               

              Excerpt from episode 78 of Techcess

              (Download transcript)

              "Onboarding a customer is a huge undertaking. If it's done properly, from an IT company point of view. It's really important then that we onboard the right customers that are gonna be a good fit for our business too.

              So it's a two way thing. This is very much a relationship with your IT provider or IT partner.

              So we kinda like to describe it cause working in partnership with customers is the way that we operate, but it's fine because you know, it's our job and we know it's our job to onboard the customer, to make sure it's slick and to make sure the customer doesn't have to deal with the fallout of things going wrong.

              Here's a list of usernames and passwords. Get on with it. We will spend time to understand and to figure out the network. Cause it's our interest to do that. Cause we are now the ones holding the baby and the customer is relying on us to then provide support. But you do get dropped in the deep end sometimes when you're onboarding."

              Tech Topics covered in this episode of Techcess:

              • What the process looks like when you're onboarding

              • The two ways things can go wrong!

              • A horror story

              • How m3 mitigates against these issues

              •  
              
              If after listening you'd like Mark to offer you some further FREE guidance on how to simplify a risk-free change to your IT support provider, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              ]]>961e74a6-2083-4489-acd3-c4674af75ef3Wed, 01 Feb 2023 04:00:00 -040016:43falsefull7878When did you last have a (IT) health check?Lots of us take our health seriously – once a year, anyway – and it’s good to spend time thinking about whether you’ve been looking after yourself (and better still, doing something about it).

              Your doctor would probably like to see you once a year for a health check, just to pick up any small problems and stop them getting worse.

              It’s exactly the same principle with your technology.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>Lots of us take our health seriously – once a year, anyway – and it’s good to spend time thinking about whether you’ve been looking after yourself (and better still, doing something about it).

              Your doctor would probably like to see you once a year for a health check, just to pick up any small problems and stop them getting worse.

              It’s exactly the same principle with your technology.

              Listen to this latest Tech Update to find out more!

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              ]]>2695bf19-4c49-4940-825a-58aa2f823184Sun, 29 Jan 2023 04:00:00 -040001:04falsebonusHow much does IT support cost for a small business?Mark from m3 Networks shares expertise as a long standing IT support provider, discussing the various pricing models available and the challenges that businesses face when trying to determine the cost of IT support. What does IT support cost for your business?

              Even if you've got an IT company, you know what it costs from your current provider, but that's based on the location that they're based in.

              It's based on the services that they're providing too!

              In this episode, Mark shares why businesses in larger cities tend to pay more for IT support, and how you can 'hack' that issue to your advantage!

              Watch the trailer for the episode The pricing models explained!

              As Mark explains in the episode, IT pricing can be a bit of a 'minefield' and is dependent on various factors, including what kind of business model your would-be IT support company is using.

              The traditional "break-fix" model of IT support, where a technician is only called out to fix a problem and the customer is then billed, is in Mark's words, 'outdated'.

              Mark offers reasons why you might want to look elsewhere if that's the pricing model offered by the IT support company you're thinking of working with!

              You need MSPs (managed services providers)

              In this older episode, we talked specifically about zoning in on MSPs (Managed Services Providers) for your IT.

              And the issue is coming up again in this episode.

              Spoiler alert - this is where Mark feels you should be looking when it comes to your IT support needs, and he makes his case for why, in the episode.

              m3 Networks in particular are working more proactively and providing a much more fully managed IT support, actually taking responsibility for managing clients' IT systems.

              Excerpt from episode 77 of Techcess

              (Download transcript)

              "At a basic level, you might find companies will provide you with a remote support contract and you have a problem. They'll log in remotely and then they'll fix it. All they're doing is replacing the call out guy in a van service with dial in remotely using some sort of free software, and typically a lot of these smaller MSPs will be using free services like TeamViewer or LogMeIn, that they're not really proper managed IT tools.

              Yes, they allow you to get a remote connection to a computer somewhere else, but that's literally all it does.

               I think it's fair to say that most businesses aren't looking for what I've just been describing. Most businesses don't just want a break, fix call out service. If you do, then you can stop listening and go and find that."

              Tech Topics covered in this episode of Techcess:

              • What does IT support cost for your business?

              • The pricing models explained!

              • MSPs (managed services providers)

              • Location of your ideal IT support company

              • Are they offering you weekly maintenance?

              • The importance of regular meetings

              • Where m3 Networks fits in with pricing (so you can get a good idea for your comparisons)

              
              If after listening you'd like Mark to offer you some further FREE guidance on how to figure out where to look for your MSPs (without enduring a cringey sales pitch) book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Mark from m3 Networks shares expertise as a long standing IT support provider, discussing the various pricing models available and the challenges that businesses face when trying to determine the cost of IT support. What does IT support cost for your business?

              Even if you've got an IT company, you know what it costs from your current provider, but that's based on the location that they're based in.

              It's based on the services that they're providing too!

              In this episode, Mark shares why businesses in larger cities tend to pay more for IT support, and how you can 'hack' that issue to your advantage!

              Watch the trailer for the episode The pricing models explained!

              As Mark explains in the episode, IT pricing can be a bit of a 'minefield' and is dependent on various factors, including what kind of business model your would-be IT support company is using.

              The traditional "break-fix" model of IT support, where a technician is only called out to fix a problem and the customer is then billed, is in Mark's words, 'outdated'.

              Mark offers reasons why you might want to look elsewhere if that's the pricing model offered by the IT support company you're thinking of working with!

              You need MSPs (managed services providers)

              In this older episode, we talked specifically about zoning in on MSPs (Managed Services Providers) for your IT.

              And the issue is coming up again in this episode.

              Spoiler alert - this is where Mark feels you should be looking when it comes to your IT support needs, and he makes his case for why, in the episode.

              m3 Networks in particular are working more proactively and providing a much more fully managed IT support, actually taking responsibility for managing clients' IT systems.

              Excerpt from episode 77 of Techcess

              (Download transcript)

              "At a basic level, you might find companies will provide you with a remote support contract and you have a problem. They'll log in remotely and then they'll fix it. All they're doing is replacing the call out guy in a van service with dial in remotely using some sort of free software, and typically a lot of these smaller MSPs will be using free services like TeamViewer or LogMeIn, that they're not really proper managed IT tools.

              Yes, they allow you to get a remote connection to a computer somewhere else, but that's literally all it does.

               I think it's fair to say that most businesses aren't looking for what I've just been describing. Most businesses don't just want a break, fix call out service. If you do, then you can stop listening and go and find that."

              Tech Topics covered in this episode of Techcess:

              • What does IT support cost for your business?

              • The pricing models explained!

              • MSPs (managed services providers)

              • Location of your ideal IT support company

              • Are they offering you weekly maintenance?

              • The importance of regular meetings

              • Where m3 Networks fits in with pricing (so you can get a good idea for your comparisons)

              
              If after listening you'd like Mark to offer you some further FREE guidance on how to figure out where to look for your MSPs (without enduring a cringey sales pitch) book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

              Book a free chat with Mark!

              The giveaway guide!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>c3e21c80-9a73-4232-a033-a9f3241d6955Wed, 25 Jan 2023 04:00:00 -040020:02falsefull7777Are your younger employees experiencing ‘tech shame’?Younger workers may have grown up using Snapchat, TikTok and Minecraft, but they’re not always equipped with the skills they need to adapt to the workplace.

              A recent study has found that one in five employees aged 18 to 29 feel judged when they encounter technical issues at work. That’s compared to just one in 25 employees aged 40 or over.

              Listen to this latest Tech Update to find out more!

               

              Full episodes of "Techcess"

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

               

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

               

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

               

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Younger workers may have grown up using Snapchat, TikTok and Minecraft, but they’re not always equipped with the skills they need to adapt to the workplace.

              A recent study has found that one in five employees aged 18 to 29 feel judged when they encounter technical issues at work. That’s compared to just one in 25 employees aged 40 or over.

              Listen to this latest Tech Update to find out more!

               

              Full episodes of "Techcess"

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

               

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

               

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

               

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>29a2c8ee-c649-48b7-ba02-e86ad3caf94dSun, 22 Jan 2023 04:00:00 -040001:14falsebonusCloud data protection - what you can do to ensure your cloud services are safe and secureMark from m3 Networks explains exactly what kind of business uses cloud services and how they should be protecting them. (Spoiler - you are!) How to tell if you're using cloud services

              There's a fairly easy way to tell if you're using cloud services in your business.

              You're using a computer that does things outside of the limits of your computer itself.

              So yes, you're using cloud services. 

              Now we've established that, best we discuss just how you protect them!

               

              Watch the trailer for the episode

               

              Let's be real - you hadn't even really thought about cloud data protection before now...

              As an IT professional with decades of experience, Techcess host Mark Riddell knows that every business today relies on cloud services in some way.

              Whether it's for storing data, hosting applications, or delivering content like this podcast episode, the cloud has become an integral part of modern business operations.

              But many businesses don't take cloud security seriously enough.

              They think that because the data is stored off-premises, it's someone else's responsibility to protect it.

              But that's not the case. It's still your data, and it's your responsibility to ensure it's properly backed up and secured.

              Listen to this episode (76) of Techcess to learn more about how you can ensure your cloud services are safe and secure.

              What are your responsibilities when it comes to your cloud data protection?

              In this older episode, we talked specifically about your responsibilities for cloud data protection within Microsoft Office 365 specifically.

              But the issue impacts more widely than just in that software.

              Pretty much everything you do now involves the cloud in some way.

              Excerpt from episode 76 of Techcess

              (Download transcript)

              "So, I think we can all agree that every business is using cloud services. That's the first thing. The next thing to talk about is how are we gonna protect the cloud services? And of course, it varies depending on the cloud service. Not all cloud services are gonna have some of the security features and stuff that we're gonna talk about.

              But if we're thinking about things like Office 365. Your accounts package, social media accounts, all these things will have most of the stuff that I'm gonna tell you about.

              I think it's fair to say that most businesses wouldn't be able to do business nowadays without some sort of cloud services in some shape or form, whether it's just email or whether you've moved your entire line of business applications into the cloud. We all rely on the cloud services, so because we're so reliant on it, we need to ensure that we're protecting it."

               

              Tech Topics covered in this episode of Techcess:

               

              • Who uses cloud data services?
              • What you're responsible for with them
              • How you can ensure your cloud services are safe and secure
              • More about MFA (multifactor authentication) again
              • Encryption of your cloud data
              • Backup of your cloud data
              
              If after listening you'd like Mark to offer you some further FREE guidance on the state of your cloud data protection or even your wider IT situation (without enduring a cringey sales pitch) book a no-obligation free 30 minute chat with him now.

              Mark from m3 Networks explains exactly what kind of business uses cloud services and how they should be protecting them. (Spoiler - you are!) How to tell if you're using cloud services

              There's a fairly easy way to tell if you're using cloud services in your business.

              You're using a computer that does things outside of the limits of your computer itself.

              So yes, you're using cloud services. 

              Now we've established that, best we discuss just how you protect them!

               

              Watch the trailer for the episode

               

              Let's be real - you hadn't even really thought about cloud data protection before now...

              As an IT professional with decades of experience, Techcess host Mark Riddell knows that every business today relies on cloud services in some way.

              Whether it's for storing data, hosting applications, or delivering content like this podcast episode, the cloud has become an integral part of modern business operations.

              But many businesses don't take cloud security seriously enough.

              They think that because the data is stored off-premises, it's someone else's responsibility to protect it.

              But that's not the case. It's still your data, and it's your responsibility to ensure it's properly backed up and secured.

              Listen to this episode (76) of Techcess to learn more about how you can ensure your cloud services are safe and secure.

              What are your responsibilities when it comes to your cloud data protection?

              In this older episode, we talked specifically about your responsibilities for cloud data protection within Microsoft Office 365 specifically.

              But the issue impacts more widely than just in that software.

              Pretty much everything you do now involves the cloud in some way.

              Excerpt from episode 76 of Techcess

              (Download transcript)

              "So, I think we can all agree that every business is using cloud services. That's the first thing. The next thing to talk about is how are we gonna protect the cloud services? And of course, it varies depending on the cloud service. Not all cloud services are gonna have some of the security features and stuff that we're gonna talk about.

              But if we're thinking about things like Office 365. Your accounts package, social media accounts, all these things will have most of the stuff that I'm gonna tell you about.

              I think it's fair to say that most businesses wouldn't be able to do business nowadays without some sort of cloud services in some shape or form, whether it's just email or whether you've moved your entire line of business applications into the cloud. We all rely on the cloud services, so because we're so reliant on it, we need to ensure that we're protecting it."

               

              Tech Topics covered in this episode of Techcess:

               

              • Who uses cloud data services?
              • What you're responsible for with them
              • How you can ensure your cloud services are safe and secure
              • More about MFA (multifactor authentication) again
              • Encryption of your cloud data
              • Backup of your cloud data
              
              If after listening you'd like Mark to offer you some further FREE guidance on the state of your cloud data protection or even your wider IT situation (without enduring a cringey sales pitch) book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

              The giveaway guide!

              (It's totally free, and you won't even need to give us your email address!)

              Click to get Your Need-To-Know Guide To Cloud Security!

               

              Psst! Just quickly!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>13d99f7e-e411-4f1c-8a6f-440adc159f12Wed, 18 Jan 2023 04:00:00 -040019:59falsefull7676Hybrid working: a little trust can go a long way - Tech Updatedon’t trust their people to do their best work unless they’re physically in the office. 

              But while managers may be struggling to adjust to our new hybrid working world, this perception is a long way from the truth.

              Listen to this latest Tech Update to find out more!

               

              Full episodes of "Techcess"

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

               

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

               

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

               

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>don’t trust their people to do their best work unless they’re physically in the office. 

              But while managers may be struggling to adjust to our new hybrid working world, this perception is a long way from the truth.

              Listen to this latest Tech Update to find out more!

               

              Full episodes of "Techcess"

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

               

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

               

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

               

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>595c7de0-ca72-42bc-9910-3b9102eb8268Sun, 15 Jan 2023 04:00:00 -040001:23falsebonusSave 60% on telephony: switch to VoIP (you'll have to anyway)Mark from m3 Networks explains what's happening to BT's legacy PSTN network...  Is your office phone system still on the old style copper wire network?

              Did you know that your telephone handsets might not be the only thing using the old PSTN system that's been around for longer than most of us have!

              In this episode, Mark will be talking you through everything you need to know about the forthcoming switch off, and why you shouldn't wait until the deadline that's coming up in less than three years now.

               

              Watch the trailer for the episode

               

              The switch to VoIP Telephony - why you need to and how it can save you money

              In this week's episode, we'll be discussing how you can save up to 60% on your telephony costs by switching to a VoIP telephone system.

              The reason for this switch is that soon enough, the PSTN (traditional phone) network will be shut down.

              This means that every phone line in the UK will have to be moved to a digital system, such as Voice over IP (VoIP).

              This change will not only affect voice services, but will also mean that businesses will need to update their other tech that's connected to the PSTN line. 

              Mark will clue you in to what those might be, so you can be fully prepared for any disruption that might occur.

              Additionally, ISDN is coming to an end.

              As a business owner, it's important to be aware of this change and make the necessary updates before it's too late.

              Listen to this episode 75 of Techcess to learn more about how to make the switch and how it can benefit your business.

              Want to know more about VoIP specifically? 

              In this older episode, we dive into the importance of having a reliable telephony system for your business, and how VoIP technology can provide cost-effective solutions for engaging with customers, keeping pace with rapid product development cycles and protecting digital rights and data from hackers.

              We welcome Myles Leach, the MD of NFON, a company that offers VoIP technology and telephony equipment across the UK, to share his 20+ years of experience in technology and business and address common FAQs about VoIP.

              Myles discuss how if you will lose features and functionality of your existing system, if it will cost more than you are currently paying and what you might be paying for that you don't need.

              Listen to episode 13 - How can I improve my chances of business Techcess with a VoIP system? - to learn more about how VoIP can help your business stay in touch with customers, even during the busiest periods.

              Back to this episode..

              Excerpt from episode 75 of Techcess

              (Download transcript)

              "Now, when it comes to technology is always better when you consciously make the decision to make the change, because then you can do it in your own time, under your own control. If you wait until the last minute you might be forced in a route that potentially wouldn't have one down had you actually put this on the cards a bit earlier. So at some point before 2025, you'll need to move from PSTN and ISDN services to the latest IP technology. And you probably know that the digital rollout and full fibre network and stuff is way behind in...]]>Mark from m3 Networks explains what's happening to BT's legacy PSTN network...  Is your office phone system still on the old style copper wire network?

              Did you know that your telephone handsets might not be the only thing using the old PSTN system that's been around for longer than most of us have!

              In this episode, Mark will be talking you through everything you need to know about the forthcoming switch off, and why you shouldn't wait until the deadline that's coming up in less than three years now.

               

              Watch the trailer for the episode

               

              The switch to VoIP Telephony - why you need to and how it can save you money

              In this week's episode, we'll be discussing how you can save up to 60% on your telephony costs by switching to a VoIP telephone system.

              The reason for this switch is that soon enough, the PSTN (traditional phone) network will be shut down.

              This means that every phone line in the UK will have to be moved to a digital system, such as Voice over IP (VoIP).

              This change will not only affect voice services, but will also mean that businesses will need to update their other tech that's connected to the PSTN line. 

              Mark will clue you in to what those might be, so you can be fully prepared for any disruption that might occur.

              Additionally, ISDN is coming to an end.

              As a business owner, it's important to be aware of this change and make the necessary updates before it's too late.

              Listen to this episode 75 of Techcess to learn more about how to make the switch and how it can benefit your business.

              Want to know more about VoIP specifically? 

              In this older episode, we dive into the importance of having a reliable telephony system for your business, and how VoIP technology can provide cost-effective solutions for engaging with customers, keeping pace with rapid product development cycles and protecting digital rights and data from hackers.

              We welcome Myles Leach, the MD of NFON, a company that offers VoIP technology and telephony equipment across the UK, to share his 20+ years of experience in technology and business and address common FAQs about VoIP.

              Myles discuss how if you will lose features and functionality of your existing system, if it will cost more than you are currently paying and what you might be paying for that you don't need.

              Listen to episode 13 - How can I improve my chances of business Techcess with a VoIP system? - to learn more about how VoIP can help your business stay in touch with customers, even during the busiest periods.

              Back to this episode..

              Excerpt from episode 75 of Techcess

              (Download transcript)

              "Now, when it comes to technology is always better when you consciously make the decision to make the change, because then you can do it in your own time, under your own control. If you wait until the last minute you might be forced in a route that potentially wouldn't have one down had you actually put this on the cards a bit earlier. So at some point before 2025, you'll need to move from PSTN and ISDN services to the latest IP technology. And you probably know that the digital rollout and full fibre network and stuff is way behind in the UK. Maybe you didn't, but it is, but they're on it. They're trying to get things up to speed so they can support this switch off. So the next thing that's going to happen, and I mentioned this earlier that there is a date this year, which in September 2023, BT are going to stop selling traditional phone lines in all exchange areas."

               

              Tech Topics covered in this episode of Techcess:

               

              • What other devices are connected to a phone system?
              • On-premise phone system vs VoIP.
              • Why is this happening? 
              • How you used to need a phone line to get a business bank account
              • What's happening with PSTN phone lines.
              • What's the cut-off date for BT's PSTN network?
              • Why telecoms companies make all of their money from telecoms
              
              

               

              If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your telephony or wider IT needs, without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Psst! Just quickly!

              Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

              Check it out here.

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>2e91b34c-b6db-4217-aeb8-222b6b6f510dWed, 11 Jan 2023 04:00:00 -040016:58falsefull7575IT services provider change due in 2023? Listen to this first!Mark from m3 Networks explains how he can help you make sure you choose the right one for your business!  Does your IT services provider suck? Time for a new one. But who?

              In this episode, Mark will be talking you through what the "2023 IT Services Buyer's Guide" is.

              Hopefully you've carried out the free security audit offered in the previous full episode, and you've ensured your business is protected. 

              On the off chance you found it isn't, and you're now looking to shop around for a new IT services provider, this episode (and the attached free guide) is here to help you do that.

              Watch the trailer for the episode

               

              The importance of working with the right IT services provider

              As a business owner, you may understand the crucial role IT plays in your success.

              But when technology issues arise, it can surface a lot of hidden leaks in your system, and sink your team's productivity.

              This is where the partnership with your IT support company becomes invaluable.

              As a Director of m3 Networks, Techcess host Mark Riddell knows only too well how quickly things can go wrong if you don't have the correct IT support system behind you.

              And that's why he's put together this updated "2023 IT Services Buyer's Guide" for you to download for free, and this episode to talk you through it!

               

              Why having one IT person probably won't cut it!

              Look, let's be honest about it. You can get away with just one IT person in your team. But it's not optimal.

              And having a team of IT professionals rather than just one individual will mean you're far more likely to be covered for most issues, particularly when considering cybersecurity.

              Relying on a single IT person to handle all of your business's IT needs is more than likely to result in a serious headache at some point!

               

               

              Excerpt from episode 74 of Techcess

              (Download transcript)

              "The other thing that we talk about in IT services Buyer's Guide is that what would typically happen during the first 90 days when you move IT company.

              This is the honeymoon period, this is where things are new, there can be a lot of change happening.

              So what will typically happen in that first 90 days?

              Ask them that question, what does the first 90 days look like? What you're wanting to really see is do they have a typical standardised onboarding strategy that they can describe?.."

               

              Tech Topics covered in this episode of Techcess:

              • Using the guide to formulate questions
              • The benefits of a co-managed IT services environment
              • Learning the first 90 days
              • Working with an IT company is a bit like a marriage
              • Why it's important for Mark that customers understand what they need to know to make an informed decision regarding their IT services provider
              
              

              If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your wider IT needs, without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Psst! Just quickly! Want to take a quick test to figure...]]>Mark from m3 Networks explains how he can help you make sure you choose the right one for your business!  Does your IT services provider suck? Time for a new one. But who?

              In this episode, Mark will be talking you through what the "2023 IT Services Buyer's Guide" is.

              Hopefully you've carried out the free security audit offered in the previous full episode, and you've ensured your business is protected. 

              On the off chance you found it isn't, and you're now looking to shop around for a new IT services provider, this episode (and the attached free guide) is here to help you do that.

              Watch the trailer for the episode

               

              The importance of working with the right IT services provider

              As a business owner, you may understand the crucial role IT plays in your success.

              But when technology issues arise, it can surface a lot of hidden leaks in your system, and sink your team's productivity.

              This is where the partnership with your IT support company becomes invaluable.

              As a Director of m3 Networks, Techcess host Mark Riddell knows only too well how quickly things can go wrong if you don't have the correct IT support system behind you.

              And that's why he's put together this updated "2023 IT Services Buyer's Guide" for you to download for free, and this episode to talk you through it!

               

              Why having one IT person probably won't cut it!

              Look, let's be honest about it. You can get away with just one IT person in your team. But it's not optimal.

              And having a team of IT professionals rather than just one individual will mean you're far more likely to be covered for most issues, particularly when considering cybersecurity.

              Relying on a single IT person to handle all of your business's IT needs is more than likely to result in a serious headache at some point!

               

               

              Excerpt from episode 74 of Techcess

              (Download transcript)

              "The other thing that we talk about in IT services Buyer's Guide is that what would typically happen during the first 90 days when you move IT company.

              This is the honeymoon period, this is where things are new, there can be a lot of change happening.

              So what will typically happen in that first 90 days?

              Ask them that question, what does the first 90 days look like? What you're wanting to really see is do they have a typical standardised onboarding strategy that they can describe?.."

               

              Tech Topics covered in this episode of Techcess:

              • Using the guide to formulate questions
              • The benefits of a co-managed IT services environment
              • Learning the first 90 days
              • Working with an IT company is a bit like a marriage
              • Why it's important for Mark that customers understand what they need to know to make an informed decision regarding their IT services provider
              
              

              If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your wider IT needs, without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Psst! Just quickly! Want to take a quick test to figure out your general level of cybersecurity protection?

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>5db7e27b-c6e5-4abf-92b6-1b9301c6a7f5Wed, 04 Jan 2023 04:00:00 -040014:25falsefull7474Most malware attacks are against Windows machines!This bonus episode explains why you need to be more vigilent!

              Windows machines are very common in offices around the world.

              But with that comes an increased danger of attack.

              Listen to this latest Tech Update to find out more!

               

              Full episodes of "Techcess"

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

               

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

               

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

               

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>This bonus episode explains why you need to be more vigilent!

              Windows machines are very common in offices around the world.

              But with that comes an increased danger of attack.

              Listen to this latest Tech Update to find out more!

               

              Full episodes of "Techcess"

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

               

              Want to get more 'Techcess' in your business?

               

              Book a free chat with Mark!

               

              Get more valuable technology insights from m3's blog pages, here.

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

               

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

               

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

               

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>815c81e1-89aa-4650-af71-dfce18116a93Sun, 01 Jan 2023 04:00:00 -040001:14falsebonusTangled cables? Solving your 'snake's wedding' server room issue!Mark from m3 Networks explains how you can make your server room less of a snake's wedding! Is your server room an absolute mess?

              Are you struggling with cluttered and disorganised server rooms?

              You're not alone.

              As Mark explains in the episode, the teams at m3 Networks have seen a lot of server rooms that are just as chaotic as yours, if not more so!

               

              What tips will Mark offer in this episode of Techcess?

              In the episode, Mark offers his expert advice on how you can quickly and easily declutter, optimise, and properly label your space for improved functionality and efficiency.

              From removing redundant equipment to replacing long cables and disposing of old IT equipment, we've got you covered.

              Say goodbye to tangled cables that resemble a snake's wedding! And get ready to say hello to a well-organised server room.

               

              Take action on your cluttered server room full of tangled cables - before it's too late! 

              It is important to get on top of tangled cables in your server room before it becomes too late because cluttered and disorganized server rooms can lead to decreased efficiency and productivity.

              When cables are tangled and difficult to navigate, it can take longer to find and fix issues, leading to downtime and lost revenue.

              Additionally, tangled cables can also be a safety hazard, as they can easily be tripped over or damaged. 

               

              Excerpt from episode 72 of Techcess

              (Download transcript)

              "Get rid of all the old crap that's lying around in the server room. All the old IT stuff, get it disposed of properly.

              There are companies out there if you search for it, recycling, things like that, that will come and pick up stuff. Now they used to come and get stuff for free, like if you had over so many devices they'd say, "Right, if you've got more than 50 devices that need recycling, we'll come and collect it for free. But nowadays they tend to charge for it."

              Tech Topics covered in this episode of Techcess:

              • The 'snake's wedding' server room and why it's a problem!
              • Mark's advice on why you need to clear it
              • How you can make immediate changes!
              
              

              If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your server room and general IT organisation without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

              Psst! Just quickly! Want to take a quick test to figure out your general level of cybersecurity protection?

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber...]]>Mark from m3 Networks explains how you can make your server room less of a snake's wedding! Is your server room an absolute mess?

              Are you struggling with cluttered and disorganised server rooms?

              You're not alone.

              As Mark explains in the episode, the teams at m3 Networks have seen a lot of server rooms that are just as chaotic as yours, if not more so!

               

              What tips will Mark offer in this episode of Techcess?

              In the episode, Mark offers his expert advice on how you can quickly and easily declutter, optimise, and properly label your space for improved functionality and efficiency.

              From removing redundant equipment to replacing long cables and disposing of old IT equipment, we've got you covered.

              Say goodbye to tangled cables that resemble a snake's wedding! And get ready to say hello to a well-organised server room.

               

              Take action on your cluttered server room full of tangled cables - before it's too late! 

              It is important to get on top of tangled cables in your server room before it becomes too late because cluttered and disorganized server rooms can lead to decreased efficiency and productivity.

              When cables are tangled and difficult to navigate, it can take longer to find and fix issues, leading to downtime and lost revenue.

              Additionally, tangled cables can also be a safety hazard, as they can easily be tripped over or damaged. 

               

              Excerpt from episode 72 of Techcess

              (Download transcript)

              "Get rid of all the old crap that's lying around in the server room. All the old IT stuff, get it disposed of properly.

              There are companies out there if you search for it, recycling, things like that, that will come and pick up stuff. Now they used to come and get stuff for free, like if you had over so many devices they'd say, "Right, if you've got more than 50 devices that need recycling, we'll come and collect it for free. But nowadays they tend to charge for it."

              Tech Topics covered in this episode of Techcess:

              • The 'snake's wedding' server room and why it's a problem!
              • Mark's advice on why you need to clear it
              • How you can make immediate changes!
              
              

              If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your server room and general IT organisation without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

              Psst! Just quickly! Want to take a quick test to figure out your general level of cybersecurity protection?

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>1a0b7a0f-1c12-4d3f-85e9-9bbc60df4d68Wed, 28 Dec 2022 04:00:00 -040007:14falsefull7373Is your IT company risking your Office 365 security?Mark from m3 Networks explains how your IT company needs to be on top of one very important security measure with Office 365! Is your IT company putting your Office 365 security at risk?

              Find out in this episode as we discuss the importance of one particular thing they should be checking to ensure you have enabled.

              Also, we'll be explaining how you can take up Mark's offer of a free security audit to ensure your business is protected.

              Don't assume that just because you have an IT company working with you, that you're covered when it comes to your cybersecurity!

              Your current IT provider is just that - an IT provider. Not a cybersecurity specialist!

              With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business.

              And so sometimes the IT provider that you chose at one point in your business's life span may not be the correct one for where your business is now.

              And a big issue with this is your cybersecurity.

              In this episode, Mark explains how having an IT support company working for you is not guaranteeing your Office 365 security.

              On the contrary, they may actually be putting it at risk!

               

              How you can know your Office 365 security posture? With an m3 Networks free audit of course! 

              Are you worried that your IT company might be putting your Office 365 security at risk?

              In this episode, we'll be discussing the importance of conducting an Office 365 security audit to ensure that your business is protected.

              Our team offers a free Office 365 security audit to help you understand your security posture and identify any potential vulnerabilities.

              Mark will explain what it is, what it will show you, and the procedure for getting one.

              Don't assume that just because your IT company is managing your Office 365 environment, they are always keeping your security up to date.

              Make sure to regularly check your Office 365 security to keep your business safe online.

              We'll even tell you how you can get around any awkward conversations with your current IT provider should you want to get one from us!

               

              The hidden holes in your Office 365 security

              In the episode, Mark mentions how you could already have hackers in your system, exploiting email forwarding rules.

              He recaps the basics of that issue in this episode, but should you want to take a deeper dive, and learn how you can prevent this very dangerous problem in your business, be sure to check out that episode, linked here:

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/

              Excerpt from episode 72 of Techcess

              (Download transcript)

              "It's not because they don't care about your Office 365 security, because if you ask them, of course they'll say, yeah, of course we care about your client cybersecurity.

              The reason is because as you know, multifactor authentication is either going to send a text or it's going to ask through an app to authenticate the login.

              But if you're an IT company and you've got multiple technicians and any one of the...]]>Mark from m3 Networks explains how your IT company needs to be on top of one very important security measure with Office 365! Is your IT company putting your Office 365 security at risk?

              Find out in this episode as we discuss the importance of one particular thing they should be checking to ensure you have enabled.

              Also, we'll be explaining how you can take up Mark's offer of a free security audit to ensure your business is protected.

              Don't assume that just because you have an IT company working with you, that you're covered when it comes to your cybersecurity!

              Your current IT provider is just that - an IT provider. Not a cybersecurity specialist!

              With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business.

              And so sometimes the IT provider that you chose at one point in your business's life span may not be the correct one for where your business is now.

              And a big issue with this is your cybersecurity.

              In this episode, Mark explains how having an IT support company working for you is not guaranteeing your Office 365 security.

              On the contrary, they may actually be putting it at risk!

               

              How you can know your Office 365 security posture? With an m3 Networks free audit of course! 

              Are you worried that your IT company might be putting your Office 365 security at risk?

              In this episode, we'll be discussing the importance of conducting an Office 365 security audit to ensure that your business is protected.

              Our team offers a free Office 365 security audit to help you understand your security posture and identify any potential vulnerabilities.

              Mark will explain what it is, what it will show you, and the procedure for getting one.

              Don't assume that just because your IT company is managing your Office 365 environment, they are always keeping your security up to date.

              Make sure to regularly check your Office 365 security to keep your business safe online.

              We'll even tell you how you can get around any awkward conversations with your current IT provider should you want to get one from us!

               

              The hidden holes in your Office 365 security

              In the episode, Mark mentions how you could already have hackers in your system, exploiting email forwarding rules.

              He recaps the basics of that issue in this episode, but should you want to take a deeper dive, and learn how you can prevent this very dangerous problem in your business, be sure to check out that episode, linked here:

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/

              Excerpt from episode 72 of Techcess

              (Download transcript)

              "It's not because they don't care about your Office 365 security, because if you ask them, of course they'll say, yeah, of course we care about your client cybersecurity.

              The reason is because as you know, multifactor authentication is either going to send a text or it's going to ask through an app to authenticate the login.

              But if you're an IT company and you've got multiple technicians and any one of the technicians may have to log into the customer's environment right to the customer's Microsoft Office 365 tenancy.

              If that multifactor authentication is attached to, say, the managing director or the business owner's mobile phone and they're on a holiday skiing and one of their technicians needs to log into your Office 365 to make a change or to create a new user or to delete a user that's left the business or something...

              When they try and login it's going to trigger the MFA to someone who's not in the business or is not available.

              So then how do they then manage that and getting logins to the systems? Well, it all comes down to the systems that your IT company is using...."

               

              Tech Topics covered in this episode of Techcess:

              • Your Office 365 security and the specific requirements for meeting Cyber Essentials compliance
              • Multi Factor Authentication security holes
              • Advanced auditing and advanced logging
              • Red flags from Russia!
              • Is your email being forwarded? You need to know!
              • The FREE Office 365 security audit from m3 Networks
              • The correct way to create administrator logins
              • The difference between an IT provider and an IT and cybersecurity provider, and the danger of not knowing which you're working with!
              
              

              If after listening you'd like Mark to offer you some further FREE guidance on where you currently stand when it comes to your Office 365 security without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Psst! Just quickly! Want to take a quick test to figure out your general level of cybersecurity protection?

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>f1d5746c-136e-4a5c-a4d7-cd36454724c8Wed, 21 Dec 2022 04:00:00 -040024:22falsefull7272A world without passwords is coming!Passkeys are set to take over from traditional password to give us a safer, more secure way of logging into our online accounts.

              That will be a major step forward for online security, and it’s gathering pace quickly with more and more big names adopting the technology.

              So how long will it be before we finally wave goodbye to the password?

              Listen to this latest Tech Update to find out more!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Passkeys are set to take over from traditional password to give us a safer, more secure way of logging into our online accounts.

              That will be a major step forward for online security, and it’s gathering pace quickly with more and more big names adopting the technology.

              So how long will it be before we finally wave goodbye to the password?

              Listen to this latest Tech Update to find out more!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>ab711f5f-d21f-4ed5-b629-0626a2f4f2a8Sun, 18 Dec 2022 04:00:00 -040001:16falsebonusThe risks of consolidating IT suppliers (and why you still should!)mark from m3 Networks explains what the risks are if you consolidate them (and why you should anyway!) This episode is a must-listen for anyone who gets their IT services supplied from lots of different vendors!

              In today's world where technology is constantly evolving, it's increasingly important to have a reliable source of IT services.

              With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business.

              So let's help you figure it out!

              In this episode, Mark talks about VoIP services, and mentions a previous episode in which he chats with m3 Networks' vendor of choice, NFON.

              Here's the link to that episode if you want to have a listen and learn more about the go-to VoIP of choice for m3 Networks customers!:

              https://link.chtbl.com/VOIP-leach-71shownotes

              Here's where you can find all the other episodes in which we've discussed VoIP on the podcast, too.

              https://www.techcesspodcast.com/search/?q=voip

              Multiple-choice IT services vendors

              You can have multiple choices for your telephony.

              Even more choices for your broadband provider.

              And then when it comes to the office stuff... printers, VoIP phones... the options are endless.

              Fortunately, there is an alternative: consolidating your IT services with one single provider.

              What's stopping you from going all-in with buying everything from your IT company?

              The decision to move all your services into one simple convenient invoice doesn't come without risks.

              And the point of this episode is to make you aware of those risks so you can make an informed choice about whether to stay in your current situation of having hit and miss services, or to go all in with one vendor.

              Excerpt from episode

              (Download transcript)

              "Telecoms companies for years have had it really good, I think. Because I've seen loads and loads of invoices from telecoms companies for phone systems, and it's pretty shocking what they get away with charging. For example, I've seen on an invoice where it would just say, 'maintenance fee £80'.

              And that's £80 a month, not a year.

              And the customer's got an on premise phone system.

              They've had it for years.

              They've got an 80 pound a month maintenance fee.

              And I say, 'what is that for'? The customer is like 'we've no idea'..."

               

              Tech Topics covered in this episode:

              • The many different types of IT services providers
              • Why some of these service providers suck!
              • A lesser-known truth: you pay more when you buy direct
              • How some services might be ripping you off!
              • The importance of understanding your options with contracts
              • Avoiding being 'locked in' with any one service
              • The downside of working with one supplier for all your IT stuff
              • What to do if you want more specific help with ensuring your business is fully IT efficient!
              
              

              If you'd like Mark to offer you some FREE guidance on where you currently stand when it comes to your IT set up without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Psst! Just quickly! mark from m3 Networks explains what the risks are if you consolidate them (and why you should anyway!) This episode is a must-listen for anyone who gets their IT services supplied from lots of different vendors!

              In today's world where technology is constantly evolving, it's increasingly important to have a reliable source of IT services.

              With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business.

              So let's help you figure it out!

              In this episode, Mark talks about VoIP services, and mentions a previous episode in which he chats with m3 Networks' vendor of choice, NFON.

              Here's the link to that episode if you want to have a listen and learn more about the go-to VoIP of choice for m3 Networks customers!:

              https://link.chtbl.com/VOIP-leach-71shownotes

              Here's where you can find all the other episodes in which we've discussed VoIP on the podcast, too.

              https://www.techcesspodcast.com/search/?q=voip

              Multiple-choice IT services vendors

              You can have multiple choices for your telephony.

              Even more choices for your broadband provider.

              And then when it comes to the office stuff... printers, VoIP phones... the options are endless.

              Fortunately, there is an alternative: consolidating your IT services with one single provider.

              What's stopping you from going all-in with buying everything from your IT company?

              The decision to move all your services into one simple convenient invoice doesn't come without risks.

              And the point of this episode is to make you aware of those risks so you can make an informed choice about whether to stay in your current situation of having hit and miss services, or to go all in with one vendor.

              Excerpt from episode

              (Download transcript)

              "Telecoms companies for years have had it really good, I think. Because I've seen loads and loads of invoices from telecoms companies for phone systems, and it's pretty shocking what they get away with charging. For example, I've seen on an invoice where it would just say, 'maintenance fee £80'.

              And that's £80 a month, not a year.

              And the customer's got an on premise phone system.

              They've had it for years.

              They've got an 80 pound a month maintenance fee.

              And I say, 'what is that for'? The customer is like 'we've no idea'..."

               

              Tech Topics covered in this episode:

              • The many different types of IT services providers
              • Why some of these service providers suck!
              • A lesser-known truth: you pay more when you buy direct
              • How some services might be ripping you off!
              • The importance of understanding your options with contracts
              • Avoiding being 'locked in' with any one service
              • The downside of working with one supplier for all your IT stuff
              • What to do if you want more specific help with ensuring your business is fully IT efficient!
              
              

              If you'd like Mark to offer you some FREE guidance on where you currently stand when it comes to your IT set up without enduring a sales pitch, book a no-obligation free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Psst! Just quickly! Want to take a quick test to figure out your level of cybersecurity protection?

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>1ee9d8a2-dcd7-4065-b397-9bce0e16c2f6Wed, 14 Dec 2022 04:00:00 -040024:38falsefull7171Are your people Christmas shopping from work?If members of your team are doing a little last minute Christmas shopping from work, how can you be sure your business is protected?

              New research shows that a massive 47% of people have clicked on links hoping to get a great deal, and instead ended up giving financial and personal details to cyber criminals.

              Listen to this latest Tech Update to find out more!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>If members of your team are doing a little last minute Christmas shopping from work, how can you be sure your business is protected?

              New research shows that a massive 47% of people have clicked on links hoping to get a great deal, and instead ended up giving financial and personal details to cyber criminals.

              Listen to this latest Tech Update to find out more!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>1dc4f7d2-aacf-4771-a6d7-8b0f738e1caeSun, 11 Dec 2022 04:00:00 -040001:16falsebonusCyber Essentials certification soon requires cloud services multi-factor authentication - are you prepared for it?mark from m3 Networks explains why you need to think about how prepared you are for the change over! The grace period for cyber essentials certification is coming to an end! Listen to learn how you can be ready! 

              You've had your grace period. And the big updates to Cyber Essentials certification requirements are looming fast.

              Are you ready? 

              One of the big requirements of the certification that are coming into effect early next year, is Multi-Factor Authentication on your cloud services.

              In this episode, Mark Riddell will be talking us through everything we need to know about why that is, and what we can do about it.

              Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              Firstly, what is multi-factor authentication?

              In recent years, multi-factor authentication has become an increasingly popular way to help secure online accounts.

              But what is it, and how does it work?

              Multi-factor authentication is a security process that requires more than one method of identification to verify a user's identity.

              Typically, this means providing a username and password, as well as something else that only the user knows or has access to, such as a security question or unique code.

              This extra layer of security can be helpful in preventing unauthorized access to accounts, especially in cases where passwords may have been compromised.

              Multi-factor authentication can also be used to authorize transactions or logins from different devices, helping to ensure that the user is who they say they are.

              While not foolproof, multi-factor authentication can be a powerful tool in enhancing account security.

              It is recommended that all users enable this feature on their online accounts whenever possible.

              Excerpt from episode (download transcript)

              "So for as long as Multi-Factor Authentication has been a thing in 365, we've had it on admin accounts that we manage for our customers.

              It's just suicide to have anything else.

              But then you find out that actually there's three or four admin accounts in this customer's 365.

              What are the other admin accounts for?

              And then you realise that, oh, the Managing Director's got admin rights in his account and oh, there's someone else in the company that's got admin rights.

              Oh, the office managers got admin rights!

              And then they go, 'yeah, but that's because we like to be able to log in and reset passwords without having to go to an IT company'.

              And then I'm like, okay, why are you doing that?

              'Well, because our IT company takes ages to respond to things and if we need to change someone's password, we want to be able to do it quickly'.

              Okay, there's a few things at play here.

              One, the IT company is taking too long to respond to things.

              You should really think about changing IT company..."

              ...]]>mark from m3 Networks explains why you need to think about how prepared you are for the change over! The grace period for cyber essentials certification is coming to an end! Listen to learn how you can be ready! 

              You've had your grace period. And the big updates to Cyber Essentials certification requirements are looming fast.

              Are you ready? 

              One of the big requirements of the certification that are coming into effect early next year, is Multi-Factor Authentication on your cloud services.

              In this episode, Mark Riddell will be talking us through everything we need to know about why that is, and what we can do about it.

              Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              Firstly, what is multi-factor authentication?

              In recent years, multi-factor authentication has become an increasingly popular way to help secure online accounts.

              But what is it, and how does it work?

              Multi-factor authentication is a security process that requires more than one method of identification to verify a user's identity.

              Typically, this means providing a username and password, as well as something else that only the user knows or has access to, such as a security question or unique code.

              This extra layer of security can be helpful in preventing unauthorized access to accounts, especially in cases where passwords may have been compromised.

              Multi-factor authentication can also be used to authorize transactions or logins from different devices, helping to ensure that the user is who they say they are.

              While not foolproof, multi-factor authentication can be a powerful tool in enhancing account security.

              It is recommended that all users enable this feature on their online accounts whenever possible.

              Excerpt from episode (download transcript)

              "So for as long as Multi-Factor Authentication has been a thing in 365, we've had it on admin accounts that we manage for our customers.

              It's just suicide to have anything else.

              But then you find out that actually there's three or four admin accounts in this customer's 365.

              What are the other admin accounts for?

              And then you realise that, oh, the Managing Director's got admin rights in his account and oh, there's someone else in the company that's got admin rights.

              Oh, the office managers got admin rights!

              And then they go, 'yeah, but that's because we like to be able to log in and reset passwords without having to go to an IT company'.

              And then I'm like, okay, why are you doing that?

              'Well, because our IT company takes ages to respond to things and if we need to change someone's password, we want to be able to do it quickly'.

              Okay, there's a few things at play here.

              One, the IT company is taking too long to respond to things.

              You should really think about changing IT company..."

               

              Tech Topics covered in this episode:

              • The Cyber Essentials certification 'grace period'
              • Your router's default password must be changed!
              • The impact of the requirements on your cloud services
              • Why multi-factor authentication is essential
              • Allowing self serving password updates
              • What to do if you want more specific help with ensuring your business is ready for the upcoming Cyber Essentials certification requirement updates - and in particular with multi-factor authentication!
              
              

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your cybersecurity, book a free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Want to take a quick test to figure out your level of cybersecurity protection?

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>84a01688-11f4-4259-a5b4-f0f06836bdc4Wed, 07 Dec 2022 04:00:27 -040021:17falsefull7070Zoom wants to be the new Teams 

              You think Zoom, you think video calls. For millions around the world, it’s a tool they rely on at work every day.

              But for productivity, collaboration and workplace integration (as well as video calls), it’s Microsoft Teams that’s leading the way.

              But for how much longer?

              Listen to this latest Tech Update to find out!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              You think Zoom, you think video calls. For millions around the world, it’s a tool they rely on at work every day.

              But for productivity, collaboration and workplace integration (as well as video calls), it’s Microsoft Teams that’s leading the way.

              But for how much longer?

              Listen to this latest Tech Update to find out!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>6e30db0c-e24e-42c9-8d34-2529ba87a5e3Sun, 04 Dec 2022 06:09:37 -040001:01falsebonusLearn Why Now Is The BEST Time To Invest In Your ITmark from m3 Networks explains why now is the perfect time for you to think about kitting out your IT  You've got a bit of time left to take advantage of a major saving through your tax liability - but you've got to be quick! 

              It's not every day the government pressures you to treat yourself to a new toy. So the fact they're asking you to do so now, and even offering to pay you to do it (kinda!) is a good reason for you to take notice!

              Thanks to a tax office initiative, you'll be able to invest in your IT and buy brand new equipment, and you'll actually get paid for it!

              But you haven't got much time...

              Read on to find out more... 

               

              Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              How to claim your new equipment and get 'cashback'

              In this episode, Mark from m3 Networks will explain how super deduction works.

              In a nutshell, it's a way of leveraging capital gains tax relief on any new equipment you buy for your office as part of your operations.

              Here's the link Mark suggested you to read during the episode:

              https://www.gov.uk/guidance/super-deduction

               

              Excerpt from episode (download transcript)

              "So if you want new computers in the next few months, we recommend that you act quickly on this.

              Because supplies of hardware are still disrupted through the pandemic, it's still difficult to get hold of certain types of equipment or specifications of certain types of equipment, so you really should think ahead about what new hardware your business could need in the next few years. The biggest investment right now I can think of is that I know there's a lot of businesses out there still running Windows Server 2012 servers, which is due to expire in October next year, or not expired. It's not just going to stop working or busting the flames one day, but Windows Server 2012 is going to stop receiving security updates from next year, so no longer be supported.

              So if you're a business that has Cyber Essentials, that will put you out of spec with the Cyber Essentials standard because you'll be using an operating system that's no longer receiving software updates or security updates from the manufacturer.

              So replacing the server is quite a significant investment. You probably remember back to five, six, maybe even seven years ago when you last replaced your server.

              It's quite a significant cost. So this is something that you can probably bring ahead a little bit and get ahead of all the other businesses that are going to be scrambling to buy servers come October next year."

               

              Tech Topics covered in this episode:

              • What super-deduction is and how you can leverage it
              • Good reasons why you might want to do it now!
              • How replacing your old machinery is about more than just efficiency!
              • The advice we would offer you here at m3 Networks 
              • What to do if you want more specific help with upgrading your office equipment!
              
              

              If you'd like...]]>mark from m3 Networks explains why now is the perfect time for you to think about kitting out your IT  You've got a bit of time left to take advantage of a major saving through your tax liability - but you've got to be quick! 

              It's not every day the government pressures you to treat yourself to a new toy. So the fact they're asking you to do so now, and even offering to pay you to do it (kinda!) is a good reason for you to take notice!

              Thanks to a tax office initiative, you'll be able to invest in your IT and buy brand new equipment, and you'll actually get paid for it!

              But you haven't got much time...

              Read on to find out more... 

               

              Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              How to claim your new equipment and get 'cashback'

              In this episode, Mark from m3 Networks will explain how super deduction works.

              In a nutshell, it's a way of leveraging capital gains tax relief on any new equipment you buy for your office as part of your operations.

              Here's the link Mark suggested you to read during the episode:

              https://www.gov.uk/guidance/super-deduction

               

              Excerpt from episode (download transcript)

              "So if you want new computers in the next few months, we recommend that you act quickly on this.

              Because supplies of hardware are still disrupted through the pandemic, it's still difficult to get hold of certain types of equipment or specifications of certain types of equipment, so you really should think ahead about what new hardware your business could need in the next few years. The biggest investment right now I can think of is that I know there's a lot of businesses out there still running Windows Server 2012 servers, which is due to expire in October next year, or not expired. It's not just going to stop working or busting the flames one day, but Windows Server 2012 is going to stop receiving security updates from next year, so no longer be supported.

              So if you're a business that has Cyber Essentials, that will put you out of spec with the Cyber Essentials standard because you'll be using an operating system that's no longer receiving software updates or security updates from the manufacturer.

              So replacing the server is quite a significant investment. You probably remember back to five, six, maybe even seven years ago when you last replaced your server.

              It's quite a significant cost. So this is something that you can probably bring ahead a little bit and get ahead of all the other businesses that are going to be scrambling to buy servers come October next year."

               

              Tech Topics covered in this episode:

              • What super-deduction is and how you can leverage it
              • Good reasons why you might want to do it now!
              • How replacing your old machinery is about more than just efficiency!
              • The advice we would offer you here at m3 Networks 
              • What to do if you want more specific help with upgrading your office equipment!
              
              

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your cybersecurity, book a free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Want to take a quick test to figure out your level of cybersecurity protection?

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>d6628ada-b538-46af-b797-73b162806c28Wed, 30 Nov 2022 04:00:00 -040007:31falsefull6969Why you will not be fine on this Cloud9! New online scam to watch out for. 

              We go to a lot of effort working to protect our clients from online security threats. These could come in the form of key loggers that record you as you enter your login information, or DDoS (Distributed Denial of Service) attacks, which overwhelm a service with fake traffic, causing it to crash.

              As part of our service, we always advise our clients to install software updates as soon as they become available, and support them through the process where they need help.

              But if you visit a website that asks you to install an Adobe Flash update… STOP!

               

              Listen to this latest Tech Update to find out why!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              We go to a lot of effort working to protect our clients from online security threats. These could come in the form of key loggers that record you as you enter your login information, or DDoS (Distributed Denial of Service) attacks, which overwhelm a service with fake traffic, causing it to crash.

              As part of our service, we always advise our clients to install software updates as soon as they become available, and support them through the process where they need help.

              But if you visit a website that asks you to install an Adobe Flash update… STOP!

               

              Listen to this latest Tech Update to find out why!

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>ec44fc76-92ec-4206-be5b-b250cb3a3f7aSun, 27 Nov 2022 04:00:00 -040001:12falsebonusThe biggest threat to your business.. is on your own payroll! Get control of your cybersecurity...mark from m3 Networks explains how your biggest one could be drawing a wage... from you! Have you addressed the biggest security leaks in your business?

              Someone working for you right now is also working alongside some of the world's most successful cybercriminals.

              Yep, we know.

              It's hard to believe that.

              Who could it be?

              Your team is lovely. None of them could ever want to do any harm to you, your business owners or the company overall, right?

              Well, it may sound like the plot to the latest Bond movie, but someone somewhere within your organisation could be about to push the button the very demise of your business.

              Your mission, should you choose to accept it (yes we know we've mixed espionage franchises up here) is to find out who, and prevent them from doing so. 

              And that's what this episode is for.

                Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              How to prevent this happening

              In this episode, Mark from m3 Networks will explain the three key reasons that someone on your own team could actually be instrumental in destroying your business and what you can do to stop them before it's too late.

               

              Excerpt from episode (download transcript)

              "Do you know who has access to which files within your business? Can everyone access everything? Or are your files accessible only by those who really need them? According to a 2019 Global Risk report, 53% of employers found, to their horror, that more than 1000 sensitive files were accessible by every employee in their business. "

               

              Tech Topics covered in this episode:

              • Your own people could be your biggest security threat
              • The three reasons why
              • Case studies and facts that back this up
              • The advice we would offer you here at m3 Networks 
              • What to do if you want more specific help with identifying your security leaks!
              
              

               

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your cybersecurity, book a free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Want to take a quick test to figure out your level of cybersecurity protection?

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have...]]>mark from m3 Networks explains how your biggest one could be drawing a wage... from you! Have you addressed the biggest security leaks in your business?

              Someone working for you right now is also working alongside some of the world's most successful cybercriminals.

              Yep, we know.

              It's hard to believe that.

              Who could it be?

              Your team is lovely. None of them could ever want to do any harm to you, your business owners or the company overall, right?

              Well, it may sound like the plot to the latest Bond movie, but someone somewhere within your organisation could be about to push the button the very demise of your business.

              Your mission, should you choose to accept it (yes we know we've mixed espionage franchises up here) is to find out who, and prevent them from doing so. 

              And that's what this episode is for.

                Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              How to prevent this happening

              In this episode, Mark from m3 Networks will explain the three key reasons that someone on your own team could actually be instrumental in destroying your business and what you can do to stop them before it's too late.

               

              Excerpt from episode (download transcript)

              "Do you know who has access to which files within your business? Can everyone access everything? Or are your files accessible only by those who really need them? According to a 2019 Global Risk report, 53% of employers found, to their horror, that more than 1000 sensitive files were accessible by every employee in their business. "

               

              Tech Topics covered in this episode:

              • Your own people could be your biggest security threat
              • The three reasons why
              • Case studies and facts that back this up
              • The advice we would offer you here at m3 Networks 
              • What to do if you want more specific help with identifying your security leaks!
              
              

               

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your cybersecurity, book a free 30 minute chat with him now.

              Book a free chat with Mark!

               

              Want to take a quick test to figure out your level of cybersecurity protection?

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

              ]]>207c975c-cd1a-4e4e-9930-8c3b2b3aa995Wed, 23 Nov 2022 04:00:00 -040009:45falsefull6868Are you losing hours each week setting up video calls? 

              You could be losing a full-time working week for every member of your team, thanks to the hassle of setting up video calls.

              Video conferencing has revolutionised team meetings, and saves a huge amount of travel time. But we’re still not getting the full benefit from the new technology, according to new research.

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              You could be losing a full-time working week for every member of your team, thanks to the hassle of setting up video calls.

              Video conferencing has revolutionised team meetings, and saves a huge amount of travel time. But we’re still not getting the full benefit from the new technology, according to new research.

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>ac83b381-76f0-4e66-ba43-f062d2f3c341Sun, 20 Nov 2022 04:00:00 -040001:05falsebonusZapier Integrations: How to get your IT systems talking to eachother - the 'holy grail' of tech!mark from m3 Networks explains how you can get your IT software to sing in harmony! Do you use integrations in your business?

              If you're not using automations and integrations in your business, now's the time to start.

              There are lots of tools that can do this job for you, but our favourite here at m3 Networks is Zapier.

              With Zapier, you can remove around 40% of your repeat tasks without having to worry about them again other than maintaining them.

              Automations and integrations can help with everything from email responses to social media posting, and in this episode, Mark Riddell will be explaining how the team behind the Techcess podcast are using them.

                Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              How Zapier works

              Zapier is a tool that allows users to connect different web applications together.

              For example, you could use Zapier to automatically save new Instagram photos to a Dropbox folder, or to automatically send an email notification every time a new blog post is published.

              To create a Zap, you first select the two web applications that you want to connect.

              You can then choose the specific actions that you want to occur between those applications.

              For example, in the Instagram-Dropbox example, you might choose to automatically save any new Instagram photos as PDFs in a specific Dropbox folder.

              Zapier offers a wide range of pre-made "zaps" that you can use, or you can create your own zaps by customizing the actions that occur between your chosen applications.

              Excerpt from episode (download transcript)

              "I've just recently had to take out a paid subscription because we have a number of Zaps now that takes us over the free limit, but it's not really that expensive either to think it's about 20 bucks per month or something like that. So the basis of setting up a app is basically to start with an app. So which app do you want to take data from or you want to do something with?"

               

              Tech Topics covered in this episode:

              • A common challenge within business
              • What is Zapier?
              • How Zapier works
              • The way we use Zapier at m3 Networks 
              • What to do if you want more specific help with using Zapier
              
              

               

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your automations, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're working inefficiently he can help steer you towards maximising your productivity!

              Talking of software...

              This bonus episode offers a warning against using pirated software!

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, mark from m3 Networks explains how you can get your IT software to sing in harmony! Do you use integrations in your business?

              If you're not using automations and integrations in your business, now's the time to start.

              There are lots of tools that can do this job for you, but our favourite here at m3 Networks is Zapier.

              With Zapier, you can remove around 40% of your repeat tasks without having to worry about them again other than maintaining them.

              Automations and integrations can help with everything from email responses to social media posting, and in this episode, Mark Riddell will be explaining how the team behind the Techcess podcast are using them.

                Just quickly... Want to get your free copy of the book Mark has recently published?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's an episode of this podcast in which Mark explains more on what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

              How Zapier works

              Zapier is a tool that allows users to connect different web applications together.

              For example, you could use Zapier to automatically save new Instagram photos to a Dropbox folder, or to automatically send an email notification every time a new blog post is published.

              To create a Zap, you first select the two web applications that you want to connect.

              You can then choose the specific actions that you want to occur between those applications.

              For example, in the Instagram-Dropbox example, you might choose to automatically save any new Instagram photos as PDFs in a specific Dropbox folder.

              Zapier offers a wide range of pre-made "zaps" that you can use, or you can create your own zaps by customizing the actions that occur between your chosen applications.

              Excerpt from episode (download transcript)

              "I've just recently had to take out a paid subscription because we have a number of Zaps now that takes us over the free limit, but it's not really that expensive either to think it's about 20 bucks per month or something like that. So the basis of setting up a app is basically to start with an app. So which app do you want to take data from or you want to do something with?"

               

              Tech Topics covered in this episode:

              • A common challenge within business
              • What is Zapier?
              • How Zapier works
              • The way we use Zapier at m3 Networks 
              • What to do if you want more specific help with using Zapier
              
              

               

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your automations, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're working inefficiently he can help steer you towards maximising your productivity!

              Talking of software...

              This bonus episode offers a warning against using pirated software!

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>4033dc28-b853-485b-985e-4e753baf083aWed, 16 Nov 2022 04:00:00 -040009:53falsefull6767Don’t walk the plank with pirated software 

              A huge number of small and medium-sized businesses would consider using pirated software to try and save money. A new study has revealed a surprising number of businesses willing to break the law to save costs. Our advice? Think twice before you walk the plank.

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              A huge number of small and medium-sized businesses would consider using pirated software to try and save money. A new study has revealed a surprising number of businesses willing to break the law to save costs. Our advice? Think twice before you walk the plank.

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>bc678221-5fc8-445b-821f-bdd4bf02bc10Sun, 13 Nov 2022 04:00:00 -040001:10falsebonusHow To Get Faster Wi-Fi In Your Office And For Remote Workersmark from m3 Networks explains everything you need to know about juicing up your internet signals Do you rely on Wi-Fi signals for your business operations?

              Let's be honest about it, without good Wi-Fi, we don't have the first hope of things running smoothly in our businesses.

              And that's why it's super important to ensure your Wi-Fi connections are super solid whether your workers are in the office or working remotely.

              Thankfully, there are some specific IT and Wi-Fi tips and tricks our Techcess team can share with you in this week's episode!

              For example, did you know that the size and layout of your building can make a massive difference to how quick your Wi-Fi connection is?

              Just quickly... Want to get your free copy of the book Mark mentions at the beginning of the episode?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's the episode that Mark mentions that will give you more of an idea of what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

               

              Excerpt from episode (download transcript)

              "So when your internet isn't performing as well as it should be, it's no longer just annoying, it can cause everything to come to a frustrating, grinding halt.

              We bring good news though.

              There's nearly always something you can do to improve Wi-Fi, even if the speeds offered by your provider are 'meh'.

              So here's our guide to making Wi-Fi faster wherever you're working. So why do we get slow Wi-Fi?

              What are the problems that cause our Wi-Fi in our homes and in our offices to be so slow?

              Now, it can be down to a single fault or it can be a combination of factors.

              So when we're investigating poor Wi-Fi, we will look at things like what bandwidth do you have available from your provider?

              How old is your router or your Wi-Fi box, as some people call it? Is your router's firmware up to date?

              Does it need a software upgrade?

              What kind of coverage do you get from that router?

              Sometimes it's just that you have a nice big house, but your router from your internet provider is just not sufficient to cover the size of your home. "

               

              Tech Topics covered in this episode:

              • Why your poor Wi-Fi will upset more than your teenagers!
              • What can be causing poor Wi-Fi?
              • What is bandwidth, and what does it have to do with Wi-Fi?
              • How our free guide will help
              • What to do if you want more specific help
              
              

              Here's the link to the free guide to faster Wi-Fi that Mark mentions in the episode:

              https://m3networks.co.uk/wp-content/uploads/2022/11/How-To-Get-Faster-Wi-Fi.pdf

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your Wi-Fi set up, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're at risk of a security breach, he'll help you figure out a way to mitigate that risk!

              Previous episodes you might like to check out for a more in-depth listen:

              mark from m3 Networks explains everything you need to know about juicing up your internet signals Do you rely on Wi-Fi signals for your business operations?

              Let's be honest about it, without good Wi-Fi, we don't have the first hope of things running smoothly in our businesses.

              And that's why it's super important to ensure your Wi-Fi connections are super solid whether your workers are in the office or working remotely.

              Thankfully, there are some specific IT and Wi-Fi tips and tricks our Techcess team can share with you in this week's episode!

              For example, did you know that the size and layout of your building can make a massive difference to how quick your Wi-Fi connection is?

              Just quickly... Want to get your free copy of the book Mark mentions at the beginning of the episode?

              Here it is.

              https://m3networks.co.uk/emailhijack/

              And here's the episode that Mark mentions that will give you more of an idea of what the book is about!

              https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacking-a-business-out-of-thousands-of-pounds/ 

              Ok great. Back to the episode...

               

               

              Excerpt from episode (download transcript)

              "So when your internet isn't performing as well as it should be, it's no longer just annoying, it can cause everything to come to a frustrating, grinding halt.

              We bring good news though.

              There's nearly always something you can do to improve Wi-Fi, even if the speeds offered by your provider are 'meh'.

              So here's our guide to making Wi-Fi faster wherever you're working. So why do we get slow Wi-Fi?

              What are the problems that cause our Wi-Fi in our homes and in our offices to be so slow?

              Now, it can be down to a single fault or it can be a combination of factors.

              So when we're investigating poor Wi-Fi, we will look at things like what bandwidth do you have available from your provider?

              How old is your router or your Wi-Fi box, as some people call it? Is your router's firmware up to date?

              Does it need a software upgrade?

              What kind of coverage do you get from that router?

              Sometimes it's just that you have a nice big house, but your router from your internet provider is just not sufficient to cover the size of your home. "

               

              Tech Topics covered in this episode:

              • Why your poor Wi-Fi will upset more than your teenagers!
              • What can be causing poor Wi-Fi?
              • What is bandwidth, and what does it have to do with Wi-Fi?
              • How our free guide will help
              • What to do if you want more specific help
              
              

              Here's the link to the free guide to faster Wi-Fi that Mark mentions in the episode:

              https://m3networks.co.uk/wp-content/uploads/2022/11/How-To-Get-Faster-Wi-Fi.pdf

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to your Wi-Fi set up, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're at risk of a security breach, he'll help you figure out a way to mitigate that risk!

              Previous episodes you might like to check out for a more in-depth listen:

              How To Ensure Working From Home Is As Productive As The Office Total Coverage Home Wi-Fi for Less Than £150

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>184d830f-295c-4926-a5db-b6bf822223a8Wed, 09 Nov 2022 12:25:57 -040009:41falsefull6666Could avatars make your Teams meetings more fun? 

              Do you inwardly (or outwardly) groan at the thought of yet another video call?

              They’re now a normal part of our working lives, but it doesn’t make them any more exciting.

              Good news: Microsoft is introducing Metaverse-style avatars, called Mesh avatars, to Teams....

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              Do you inwardly (or outwardly) groan at the thought of yet another video call?

              They’re now a normal part of our working lives, but it doesn’t make them any more exciting.

              Good news: Microsoft is introducing Metaverse-style avatars, called Mesh avatars, to Teams....

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>5ba07986-ad23-4b5a-a2fe-bf87c5ec2bf0Sun, 06 Nov 2022 04:00:00 -040001:29falsebonusEverything you need to know about password managers in your businessmark from m3 Networks explains everything you need to know about passwords Are you using a password manager? If not, time to listen to this episode...

              One of the most important issues when it comes to managing passwords in a business is creating and enforcing a password policy.

              This policy should require employees to create strong passwords that are difficult to guess, and to change their passwords on a regular basis.

              Additionally, the policy should prohibit employees from sharing their passwords with others.

              But this is an incredibly difficult policy to project manage and keep check on.

              Here's the link to the guide Mark mentions in the episode:

              https://m3networks.co.uk/itguides/everything-you-need-to-know-about-password-managers-for-your-business/

               

               

              Excerpt from episode (download transcript)

              "Passwords are a necessary evil hated by everyone. And yes, that even includes us IT professionals. Now, everyone knows deep down that they should try harder with their passwords, but everything about them just seems difficult because great passwords are really difficult to think up, even harder to remember.

              And it's highly frustrating when you get them wrong and you have to reset them. And this is what encourages people into sloppy habits, such as relying on weak passwords or reusing them across multiple logins."

               

              Tech Topics covered in this episode:

              • The frustrations of remembering passwords
              • Passwords are being phased out
              • What can you do in the meantime?
              • The benefits of using a password manager
              • The risks of using a password manager
              • What Mark personally uses and why he uses it
              
              

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to password protection in your own business, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're at risk of a security breach, he'll help you figure out a way to mitigate that risk!

              Previous episodes you might like to check out for a more in-depth listen:

              Passkeys could improve the way you work, forever Big Data Security Challenges? Avoid them by taking the Techcess 57 Minute Data Security Challenge! Want to get all your passwords protected by a pass key? Are you using a password manager in your business? A scary horror story about email hijacking a business out of thousands of pounds

               

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "mark from m3 Networks explains everything you need to know about passwords Are you using a password manager? If not, time to listen to this episode...

              One of the most important issues when it comes to managing passwords in a business is creating and enforcing a password policy.

              This policy should require employees to create strong passwords that are difficult to guess, and to change their passwords on a regular basis.

              Additionally, the policy should prohibit employees from sharing their passwords with others.

              But this is an incredibly difficult policy to project manage and keep check on.

              Here's the link to the guide Mark mentions in the episode:

              https://m3networks.co.uk/itguides/everything-you-need-to-know-about-password-managers-for-your-business/

               

               

              Excerpt from episode (download transcript)

              "Passwords are a necessary evil hated by everyone. And yes, that even includes us IT professionals. Now, everyone knows deep down that they should try harder with their passwords, but everything about them just seems difficult because great passwords are really difficult to think up, even harder to remember.

              And it's highly frustrating when you get them wrong and you have to reset them. And this is what encourages people into sloppy habits, such as relying on weak passwords or reusing them across multiple logins."

               

              Tech Topics covered in this episode:

              • The frustrations of remembering passwords
              • Passwords are being phased out
              • What can you do in the meantime?
              • The benefits of using a password manager
              • The risks of using a password manager
              • What Mark personally uses and why he uses it
              
              

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to password protection in your own business, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're at risk of a security breach, he'll help you figure out a way to mitigate that risk!

              Previous episodes you might like to check out for a more in-depth listen:

              Passkeys could improve the way you work, forever Big Data Security Challenges? Avoid them by taking the Techcess 57 Minute Data Security Challenge! Want to get all your passwords protected by a pass key? Are you using a password manager in your business? A scary horror story about email hijacking a business out of thousands of pounds

               

               

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>8e0a707a-1ee7-4005-bdc3-780bab153aecWed, 02 Nov 2022 04:00:00 -040006:29falsefull6565Windows 12 is coming… here’s what we know so far 

              While Windows 11 is only just celebrating its first birthday, we’re already hearing our first rumours about what Windows 12 will have in store.

              There’s no rush for the time being – we won’t see this new operating system until the back end of 2024 – but we love to be ready for what’s coming next, so here’s what we know so far…

              And Techcess Annie is here to tell you what that is!

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              While Windows 11 is only just celebrating its first birthday, we’re already hearing our first rumours about what Windows 12 will have in store.

              There’s no rush for the time being – we won’t see this new operating system until the back end of 2024 – but we love to be ready for what’s coming next, so here’s what we know so far…

              And Techcess Annie is here to tell you what that is!

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>8c6bc36d-8234-4514-ba30-31667f887d9bSun, 30 Oct 2022 04:00:00 -040001:14falsebonusOffice 365: Are you overpaying? Do you even need your licenses?mark from m3 Networks explains that you might be overpaying for licenses that you don't even need! If you're unsure, Mark is here to enlighten you on all things Office 365 licensing...

              In case you didn't already know... (where have you been living?!)

              Office 365 is a subscription-based office software suite from Microsoft.

              It includes the applications Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access.

              Obviously Word and Excel are very commonly known, as most people who use a computer have either worked in those applications at some point.

              The suite is available for both personal and business use.

              In addition to the standard office applications, Office 365 also includes features such as cloud storage and Skype for Business.

              And the thing is, it’s not just large faceless corporate head offices that are making use of it.

              Office 365 can be used by businesses of any, and all sizes.

              And a lot of them have made one particular tool very famous recently.

              After all, how many Teams calls have you been on since the pandemic?

              Yep, another Office 365 favourite.

              Another useful feature; businesses can use Office 365 to collaboratively work on documents, share calendars and messages, and hold online meetings.

              The suite also includes a number of applications that can be used to create professional-looking documents, presentations and spreadsheets.

              So, now we’ve established how useful this software is, let’s talk about whether or not you’re paying what you should be for it.

              Listen to the episode to learn the answer.

               

               

              Excerpt from episode (download transcript)

              "As a Microsoft partner, we resell Office 365 licences to our customers. Our purchase price is less than the price Microsoft charges directly, so we're already making a margin. Now, granted, it's not much, certainly not enough to live on, which is why we don't sell Office 365 to a business unless they are an IT support customer first. Because if you factor in the set up time and then dealing with the support requests, we'd likely never make any money from it. And profit isn't a dirty word in business. Just like you, we have to make a profit from the things that we sell. So for us, it's very much a value add product."

               

              Tech Topics covered in this episode:

              • Microsoft Office 365
              • How the software is sold
              • Why some companies charge more for Office 365
              • The various reasons you might be overpaying
              • Do you even need your licenses in the first place?
              
              

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to Office 365 in your own business, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're overpaying or paying for the wrong things, he'll help you find out.

              Previous episodes you might like to check out for a more in-depth listen:

              Five essential IT systems that every business must get right! Microsoft Office 365 Backup – Know Your Responsibilities! Why you need to backup Microsoft 365!   

              Want to get more...]]>mark from m3 Networks explains that you might be overpaying for licenses that you don't even need! If you're unsure, Mark is here to enlighten you on all things Office 365 licensing...

              In case you didn't already know... (where have you been living?!)

              Office 365 is a subscription-based office software suite from Microsoft.

              It includes the applications Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access.

              Obviously Word and Excel are very commonly known, as most people who use a computer have either worked in those applications at some point.

              The suite is available for both personal and business use.

              In addition to the standard office applications, Office 365 also includes features such as cloud storage and Skype for Business.

              And the thing is, it’s not just large faceless corporate head offices that are making use of it.

              Office 365 can be used by businesses of any, and all sizes.

              And a lot of them have made one particular tool very famous recently.

              After all, how many Teams calls have you been on since the pandemic?

              Yep, another Office 365 favourite.

              Another useful feature; businesses can use Office 365 to collaboratively work on documents, share calendars and messages, and hold online meetings.

              The suite also includes a number of applications that can be used to create professional-looking documents, presentations and spreadsheets.

              So, now we’ve established how useful this software is, let’s talk about whether or not you’re paying what you should be for it.

              Listen to the episode to learn the answer.

               

               

              Excerpt from episode (download transcript)

              "As a Microsoft partner, we resell Office 365 licences to our customers. Our purchase price is less than the price Microsoft charges directly, so we're already making a margin. Now, granted, it's not much, certainly not enough to live on, which is why we don't sell Office 365 to a business unless they are an IT support customer first. Because if you factor in the set up time and then dealing with the support requests, we'd likely never make any money from it. And profit isn't a dirty word in business. Just like you, we have to make a profit from the things that we sell. So for us, it's very much a value add product."

               

              Tech Topics covered in this episode:

              • Microsoft Office 365
              • How the software is sold
              • Why some companies charge more for Office 365
              • The various reasons you might be overpaying
              • Do you even need your licenses in the first place?
              
              

              If you'd like Mark to offer you some free guidance on where you currently stand when it comes to Office 365 in your own business, book a free 30 minute chat with him now.

              Book a free chat with Mark!

              If you're overpaying or paying for the wrong things, he'll help you find out.

              Previous episodes you might like to check out for a more in-depth listen:

              Five essential IT systems that every business must get right! Microsoft Office 365 Backup – Know Your Responsibilities! Why you need to backup Microsoft 365!   

              Want to get more 'Techcess' in your business?

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>be9d8800-55a6-4d83-927a-fa1a31f44983Wed, 26 Oct 2022 03:00:00 -040006:45falsefull6464Are you using Microsoft Teams to share sensitive data? 

              Microsoft Teams has fast become one of THE most useful business tools for the way we work today.

              No matter where your people work from, they can communicate and collaborate quickly and reliably.

              But this remote way of working can also open the door to some MAJOR security issues.

              And Techcess Annie is here to explain them all to you!

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              Microsoft Teams has fast become one of THE most useful business tools for the way we work today.

              No matter where your people work from, they can communicate and collaborate quickly and reliably.

              But this remote way of working can also open the door to some MAJOR security issues.

              And Techcess Annie is here to explain them all to you!

               

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>47050893-027c-4b0e-9a08-7e8404962ad5Sun, 23 Oct 2022 03:00:00 -040001:22falsebonusSPL legend and his Saints in the Community spreading sports educationmark from m3 Networks chats to him and francis smith (Chief executive) from saints in the community Building stronger communities through sport education wellbeing outreach The m3 Networks Chosen Charity intiative

              If you've been listening to Techcess for a while, you'll know we have our chosen charity partners throughout the year.

              Every three months we team up with a new partner, and directly connect our customer feedback (which is always excellent) to our charity giving.

              We do this so that we can make a serious impact on our local area at m3 Networks HQ.

              Saints in the Community and how our "Techcess" team is involved

              This quarter, we're delighted to be working with Saints in the Community, based at McDiarmid Park - yes that McDiarmid Park, in Perth.

              The St Johnstone FC Community Department was established in 1992 with the initial emphasis being on developing a network of football coaching courses for children and young people, along side providing SFA Coach Education Programme.

              It's now widely recognised that sport can be a force for good which produces numerous social benefits including improving self esteem and inspiring kids to become more active participants within their communities .

               

               

               

              Tech Topics covered in this episode:

              • How are we helping Saints in the Community?
              • Who is Danny Griffin and what's his history in SPL (including time spent at St Johnstone, and Arbroath?
              • Who is Francis Smith?
              • What do Saints in the Community do to improve opportunities for young people, and ease child poverty? 
              
              How you can get involved:

              Click if you want to become a corporate supporter like m3

              Click here to help through volunteering

              Email them

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the mark from m3 Networks chats to him and francis smith (Chief executive) from saints in the community Building stronger communities through sport education wellbeing outreach The m3 Networks Chosen Charity intiative

              If you've been listening to Techcess for a while, you'll know we have our chosen charity partners throughout the year.

              Every three months we team up with a new partner, and directly connect our customer feedback (which is always excellent) to our charity giving.

              We do this so that we can make a serious impact on our local area at m3 Networks HQ.

              Saints in the Community and how our "Techcess" team is involved

              This quarter, we're delighted to be working with Saints in the Community, based at McDiarmid Park - yes that McDiarmid Park, in Perth.

              The St Johnstone FC Community Department was established in 1992 with the initial emphasis being on developing a network of football coaching courses for children and young people, along side providing SFA Coach Education Programme.

              It's now widely recognised that sport can be a force for good which produces numerous social benefits including improving self esteem and inspiring kids to become more active participants within their communities .

               

               

               

              Tech Topics covered in this episode:

              • How are we helping Saints in the Community?
              • Who is Danny Griffin and what's his history in SPL (including time spent at St Johnstone, and Arbroath?
              • Who is Francis Smith?
              • What do Saints in the Community do to improve opportunities for young people, and ease child poverty? 
              
              How you can get involved:

              Click if you want to become a corporate supporter like m3

              Click here to help through volunteering

              Email them

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>88c92b10-a2d6-4e1c-bfa2-c08bfb336c1cWed, 19 Oct 2022 03:00:00 -040027:00falsefull6363Are you really downloading Zoom… or is it malware? 

              When you think about tools for remote working and chatting online, one of the first names in your mind is Zoom.

              But its popularity has opened the door for cyber criminals.

              They’re using its name to steal sensitive data.

              Listen to learn about six sites that are lying to you to steal your details.

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]> 

              When you think about tools for remote working and chatting online, one of the first names in your mind is Zoom.

              But its popularity has opened the door for cyber criminals.

              They’re using its name to steal sensitive data.

              Listen to learn about six sites that are lying to you to steal your details.

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>150a36c3-0129-4e4b-b065-22cc4c4ccbb4Sun, 16 Oct 2022 03:00:00 -040001:24falsebonusIt's time to defend and invest!mark from m3 Networks explains how you might be the dream business for cyber criminals to target! These cyber hackers are not kiddies playing around on computers anymore...

              When it comes to running a business, it can be stressful enough just keeping things ticking over.

              Throw in the constant threat of a cyber attack toppling things into the mix, and you've got a serious case of hair-greying operations.

              Thankfully, this episode of Techcess is all about bringing the subject of defending your business from cyber crime back on the important to do list.

              And not only that, but that you're investing the correct amounts of budget into the correct things.

              Because when it comes to the risk of cost to your business from suffering a cyber attack, investment in prevention is always going to be cheaper.

              **Download the free PDF guide Mark mentions using THIS link! 

              (You don't have to give any details and the download isn't hidden behind any email subscribe button!)**

               

               

              Excerpt from episode (download transcript)

              "Most people just aren't taking cybercrime seriously and are still the weakest link in the chain. And we estimate that up to 80% of cybercrime that we deal with has started because a human made a mistake. Well, then there's three key areas that you need to focus on for your defence. Strategy number one is having the right tools. And the trick here is to put in place a blend of cybersecurity measures that protect your business to a high level without overly inconvenience in your staff. Secondly, you want to have the right systems. Now, unfortunately, you can't rely upon security tools alone to protect the business. They have to be used in the right way, which means implementing and policing systems."

               

              **Once again, if you want to download the free "The business owners complete guide to defend and invest" download, you can do that here!

               

               

              Tech Topics covered in this episode:

              • 'Defend'
              • Removing the opportunities for the 'burglars' circling your business
              • The three key drivers of the rise in cyber crime
              • 'Invest' 
              • What to invest in, and how much you should invest
              
              

              Previous episodes Mark references that you might like to check out for a more in-depth listen:

               

              Do you know your phishing from your vishing and smishing?

              The new type of phishing attack and the advice from m3 Networks on how to evade it A scary horror story about email hijacking a business out of thousands of pounds How to Spot a Phishing Attack: Top tips for preventing social engineering

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more...]]>mark from m3 Networks explains how you might be the dream business for cyber criminals to target! These cyber hackers are not kiddies playing around on computers anymore...

              When it comes to running a business, it can be stressful enough just keeping things ticking over.

              Throw in the constant threat of a cyber attack toppling things into the mix, and you've got a serious case of hair-greying operations.

              Thankfully, this episode of Techcess is all about bringing the subject of defending your business from cyber crime back on the important to do list.

              And not only that, but that you're investing the correct amounts of budget into the correct things.

              Because when it comes to the risk of cost to your business from suffering a cyber attack, investment in prevention is always going to be cheaper.

              **Download the free PDF guide Mark mentions using THIS link! 

              (You don't have to give any details and the download isn't hidden behind any email subscribe button!)**

               

               

              Excerpt from episode (download transcript)

              "Most people just aren't taking cybercrime seriously and are still the weakest link in the chain. And we estimate that up to 80% of cybercrime that we deal with has started because a human made a mistake. Well, then there's three key areas that you need to focus on for your defence. Strategy number one is having the right tools. And the trick here is to put in place a blend of cybersecurity measures that protect your business to a high level without overly inconvenience in your staff. Secondly, you want to have the right systems. Now, unfortunately, you can't rely upon security tools alone to protect the business. They have to be used in the right way, which means implementing and policing systems."

               

              **Once again, if you want to download the free "The business owners complete guide to defend and invest" download, you can do that here!

               

               

              Tech Topics covered in this episode:

              • 'Defend'
              • Removing the opportunities for the 'burglars' circling your business
              • The three key drivers of the rise in cyber crime
              • 'Invest' 
              • What to invest in, and how much you should invest
              
              

              Previous episodes Mark references that you might like to check out for a more in-depth listen:

               

              Do you know your phishing from your vishing and smishing?

              The new type of phishing attack and the advice from m3 Networks on how to evade it A scary horror story about email hijacking a business out of thousands of pounds How to Spot a Phishing Attack: Top tips for preventing social engineering

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>df6734c1-aef6-43f5-9eda-85b76e1454fbWed, 12 Oct 2022 03:00:00 -040009:28falsefull6262Some bosses think their people do less when working from homeMicrosoft has become the leader of productivity over many decades. Can you imagine doing your day to day work without their software?

              So it’s no surprise the tech giant recently conducted a major new survey into productivity in the workplace – and some of the results might surprise you.

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Microsoft has become the leader of productivity over many decades. Can you imagine doing your day to day work without their software?

              So it’s no surprise the tech giant recently conducted a major new survey into productivity in the workplace – and some of the results might surprise you.

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>94857465-0709-4cf1-8d36-844e52176b31Sun, 09 Oct 2022 03:00:00 -040001:12falsebonusThe business owner's complete guide to phishing mark from m3 Networks explains everything you need to be aware of with phishing This week we're diving more deeply into phishing!

              In a recent episode, we talked you through the various types of phishing attacks you need to be aware of.

              Here's a link to listen if you haven't yet.

              https://www.techcesspodcast.com/do-you-know-your-phishing-from-your-vishing-or-smishing/ 

              This week, we're going one further and giving you a complete walk through guide on phishing

               

              **Download the free PDF guide Mark mentions using THIS link! https://m3networks.co.uk/free-guides/the-business-owners-complete-guide-to-phishing

              (You don't have to give any details and the download isn't hidden behind any email subscribe button!)**

               

               

              Excerpt from episode (download transcript)

              "Here are some scary stats for you. Now, last year, 83% of organisations reported experienced phishing attacks and that was up 28% from 2020. And it's expected to that there will be additional 6 billion phishing attacks this year. A third of all phishing emails are opened. And that's quite an eyewatering statistic if you think about how many people in your business and how many people receive phishing attacks on a daily basis, that a third of them will actually be opened. And around 90% of data breaches occur as a result of phishing. So it's very lucrative for the cyber criminals out there. One in 99 emails is a phishing attack and 25% of these slip through the security fiters in your Microsoft inbox because no system is 100% effective, right? I've said that several times on the show. So there's always going to be a chance that a phishing attack email will get through to one or more of your users. 60% of successful phishing attacks actually result in lost data, so that's over half of them. And 52% result in a compromise of login credentials. So one of your users will be tricked into giving away their username and password for their email system or some other system because cybercriminals have set up a fake login page and tricked them into thinking it was the real login page and they've gone and given away their credentials."

               

              **Once again, if you want to download the free "The business owners complete guide to phishing" download, you can do that here:

              https://m3networks.co.uk/free-guides/the-business-owners-complete-guide-to-phishing/**

               

              Tech Topics covered in this episode:

              Phishing

              Whaling

              Middle-man phishing

              Clone phishing

              Previous episodes Mark references that you might like to check out for a more in-depth listen:

               

              Do you know your phishing from your vishing and smishing?

              The new type of phishing attack and the advice from m3 Networks on how to evade it A scary horror story about email hijacking a...]]>mark from m3 Networks explains everything you need to be aware of with phishing This week we're diving more deeply into phishing!

              In a recent episode, we talked you through the various types of phishing attacks you need to be aware of.

              Here's a link to listen if you haven't yet.

              https://www.techcesspodcast.com/do-you-know-your-phishing-from-your-vishing-or-smishing/ 

              This week, we're going one further and giving you a complete walk through guide on phishing

               

              **Download the free PDF guide Mark mentions using THIS link! https://m3networks.co.uk/free-guides/the-business-owners-complete-guide-to-phishing

              (You don't have to give any details and the download isn't hidden behind any email subscribe button!)**

               

               

              Excerpt from episode (download transcript)

              "Here are some scary stats for you. Now, last year, 83% of organisations reported experienced phishing attacks and that was up 28% from 2020. And it's expected to that there will be additional 6 billion phishing attacks this year. A third of all phishing emails are opened. And that's quite an eyewatering statistic if you think about how many people in your business and how many people receive phishing attacks on a daily basis, that a third of them will actually be opened. And around 90% of data breaches occur as a result of phishing. So it's very lucrative for the cyber criminals out there. One in 99 emails is a phishing attack and 25% of these slip through the security fiters in your Microsoft inbox because no system is 100% effective, right? I've said that several times on the show. So there's always going to be a chance that a phishing attack email will get through to one or more of your users. 60% of successful phishing attacks actually result in lost data, so that's over half of them. And 52% result in a compromise of login credentials. So one of your users will be tricked into giving away their username and password for their email system or some other system because cybercriminals have set up a fake login page and tricked them into thinking it was the real login page and they've gone and given away their credentials."

               

              **Once again, if you want to download the free "The business owners complete guide to phishing" download, you can do that here:

              https://m3networks.co.uk/free-guides/the-business-owners-complete-guide-to-phishing/**

               

              Tech Topics covered in this episode:

              Phishing

              Whaling

              Middle-man phishing

              Clone phishing

              Previous episodes Mark references that you might like to check out for a more in-depth listen:

               

              Do you know your phishing from your vishing and smishing?

              The new type of phishing attack and the advice from m3 Networks on how to evade it A scary horror story about email hijacking a business out of thousands of pounds How to Spot a Phishing Attack: Top tips for preventing social engineering

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>b7202529-c320-44ad-a8eb-1bb75804e7ddWed, 05 Oct 2022 03:00:00 -040015:59falsefull6161Android 13 is safer for your businessWe all use our phones for a lot more than sending messages and making the occasional call.

              And that means most of your staff are probably using their personal mobile for work now and then. Everyone does it.

              The downside of this is it puts your business data at risk. If it can be accessed on a personal mobile and that device gets breached, that’s a risk.

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>We all use our phones for a lot more than sending messages and making the occasional call.

              And that means most of your staff are probably using their personal mobile for work now and then. Everyone does it.

              The downside of this is it puts your business data at risk. If it can be accessed on a personal mobile and that device gets breached, that’s a risk.

              Full episodes of "Techcess"

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>d573204e-55d8-46e8-81ac-9a105af2ae18Sun, 02 Oct 2022 11:00:00 -040001:31falsebonusFive essential IT systems that every business must get right!mark from m3 Networks explains the absolute basics Ever wondered what kind of questions a competent and knowledgeable IT support company will ask?

              Last week we talked you through the question you need to ask to test the level of competency your chosen IT support provider has.

              Here's a link to listen if you haven't yet.

              https://www.techcesspodcast.com/ask-your-it-company-this-question-to-find-out-whether-they-have-your-cyber-security-covered/

              This week, we're going one further. 

              We're walking you through the actual process we take during a discovery call.

              We'll share with you the very questions and topics we discuss that are designed to get you thinking about your current IT systems.

              We're hoping that when you've heard them, you'll either:

              A> Realise your chosen IT support provider is on top of its game and you can breathe a massive sigh of relief.

              B> Realise your chosen IT support provider is a mess, and that you need to replace them before things get too serious.

               

               

              Excerpt from episode (download transcript)

              "Where is the business storing its data? Now, this is quite often a question that people struggle with because they will say things like, "Yeah, we've got SharePoint and Office 365", or "we've got Dropbox", or "we've got a little network attached storage device". But the reality is, is that for most businesses, their data is really spread all over the place in many different areas.

              And the worrying thing for business owners is that they don't actually know where all their data lives. And this is something that's really important because if you don't know where your data is, it becomes very difficult to back that up."

              Tech Topics covered in this episode:

              Connectivity

              Email systems

              Phone systems

              Storage

              Backup

              Previous episodes Mark references that you might like to check out for a more in-depth listen:

               

              Microsoft Office 365 Backup - Know Your Responsibilities

              https://www.techcesspodcast.com/microsoft-office-365-backup-know-your-responsibilities-see-show-notes-for-lower-bandwidth-version/

              SOGEA - So What? (About the ISDN switch off)

              https://www.techcesspodcast.com/sogea-so-what-telecoms-changes-you-need-to-know/

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their...]]>mark from m3 Networks explains the absolute basics Ever wondered what kind of questions a competent and knowledgeable IT support company will ask?

              Last week we talked you through the question you need to ask to test the level of competency your chosen IT support provider has.

              Here's a link to listen if you haven't yet.

              https://www.techcesspodcast.com/ask-your-it-company-this-question-to-find-out-whether-they-have-your-cyber-security-covered/

              This week, we're going one further. 

              We're walking you through the actual process we take during a discovery call.

              We'll share with you the very questions and topics we discuss that are designed to get you thinking about your current IT systems.

              We're hoping that when you've heard them, you'll either:

              A> Realise your chosen IT support provider is on top of its game and you can breathe a massive sigh of relief.

              B> Realise your chosen IT support provider is a mess, and that you need to replace them before things get too serious.

               

               

              Excerpt from episode (download transcript)

              "Where is the business storing its data? Now, this is quite often a question that people struggle with because they will say things like, "Yeah, we've got SharePoint and Office 365", or "we've got Dropbox", or "we've got a little network attached storage device". But the reality is, is that for most businesses, their data is really spread all over the place in many different areas.

              And the worrying thing for business owners is that they don't actually know where all their data lives. And this is something that's really important because if you don't know where your data is, it becomes very difficult to back that up."

              Tech Topics covered in this episode:

              Connectivity

              Email systems

              Phone systems

              Storage

              Backup

              Previous episodes Mark references that you might like to check out for a more in-depth listen:

               

              Microsoft Office 365 Backup - Know Your Responsibilities

              https://www.techcesspodcast.com/microsoft-office-365-backup-know-your-responsibilities-see-show-notes-for-lower-bandwidth-version/

              SOGEA - So What? (About the ISDN switch off)

              https://www.techcesspodcast.com/sogea-so-what-telecoms-changes-you-need-to-know/

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>bd2da2c6-5330-4253-8fe9-2ac3acc7b0fdWed, 28 Sep 2022 03:00:00 -040016:13falsefull6060Make sure your cloud server is protected from thisIf your business uses a cloud server, you absolutely need to listen to this episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>If your business uses a cloud server, you absolutely need to listen to this episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>d2605a3b-ce06-474a-a4f9-c667ed507ffeSun, 25 Sep 2022 03:00:00 -040001:24falsebonusAsk Your IT Company This Question To Find Out Whether They Have Your Cyber Security Coveredmark from m3 Networks explains a simple question you can ask them This one question alone can help you understand whether you're wasting IT budget.

              There are so many IT service providers out there.

              But not all of them are the same.

              At m3 we obviously pride ourselves as being among the best and most professional out there, but on the other end of the scale you might be putting your business at risk if yours is totally incompetent.

              Thankfully, the Techcess podcast is here to help you.

              In this episode of Techcess, Mark Riddell from m3 Networks  shares with us one simple question you can ask your IT services provider.

              The answer they give will help you establish whether or not they have your cyber security needs covered.

              Spoiler alert! Don't read any further if you don't want the episode spoiled!

              The question Mark suggests is around patching.

              Listen to the episode to find out more about why this question is so crucial for the security of your business!

               

              Excerpt from episode

              "Most people do not know whether the IT companies are actually patching their systems on a regular basis. And quite often during those conversations they'll say, well, I'll go and ask them that question and hand in hand every single time so far when a potential customer has gone and asked their current IT provider if they have a patch management service in place to patch their operating systems on a weekly basis, it always comes back. As I know, or even worse, we had someone asked the IT company and they spoke to their account manager at the IT company and their account manager didn't even know if patch management was part of their service. And this is actually quite shocking."

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - mark from m3 Networks explains a simple question you can ask them This one question alone can help you understand whether you're wasting IT budget.

              There are so many IT service providers out there.

              But not all of them are the same.

              At m3 we obviously pride ourselves as being among the best and most professional out there, but on the other end of the scale you might be putting your business at risk if yours is totally incompetent.

              Thankfully, the Techcess podcast is here to help you.

              In this episode of Techcess, Mark Riddell from m3 Networks  shares with us one simple question you can ask your IT services provider.

              The answer they give will help you establish whether or not they have your cyber security needs covered.

              Spoiler alert! Don't read any further if you don't want the episode spoiled!

              The question Mark suggests is around patching.

              Listen to the episode to find out more about why this question is so crucial for the security of your business!

               

              Excerpt from episode

              "Most people do not know whether the IT companies are actually patching their systems on a regular basis. And quite often during those conversations they'll say, well, I'll go and ask them that question and hand in hand every single time so far when a potential customer has gone and asked their current IT provider if they have a patch management service in place to patch their operating systems on a weekly basis, it always comes back. As I know, or even worse, we had someone asked the IT company and they spoke to their account manager at the IT company and their account manager didn't even know if patch management was part of their service. And this is actually quite shocking."

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>c57529b4-bb9d-4c24-82f5-079c8f1d720aWed, 21 Sep 2022 03:00:00 -040013:40falsefull5959USB is getting a speed update. How to take advantage with existing stuff You're about to get much faster USB speeds using your existing stuff.

              USB 4 v2.0 is coming.

              Listen to this tech update to hear what that means for you and your work flow.

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>You're about to get much faster USB speeds using your existing stuff.

              USB 4 v2.0 is coming.

              Listen to this tech update to hear what that means for you and your work flow.

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>5184a922-ae5b-496e-ab3b-9f738cdf50d2Sun, 18 Sep 2022 03:00:00 -040001:15falsebonusHow To Ensure Working From Home Is As Productive As The Officemark from m3 Networks talks us through some of the best ways to ensure smooth WFH running Changing your business operations to working from home carries some risks

              It might seem like a great idea at the time, but transferring your business operations to fully working from home carries risks.

              Even working part time remotely can uncover some logistical issues you might not have immediately thought of.

              In this episode of Techcess, Mark Riddell from m3 Networks  talks us through some of the things we might need to know if we're going to commit.

              (Here's the desk that Mark references in the episode - https://thestagandbear.co.uk/

              He says it's a recommendation for a Scottish-based, sustainable wood product that can be setup in minutes without needing any tools. Ideal for those working from the kitchen table.)

              Here are some things you need to be considering to run an efficient and effective work from home strategy

              In this episode we feel it's important you're educated on some of the implications and considerations of home-based business operations.

              These are:

              The removal of the commute, and the benefits of that

              The efficiency options, such as monitors and their equipment

              Their desk set up (will they be on a kitchen table?)

              Logistics like phone and wi-fi considerations

               

               

              Excerpt from episode

              "The ideal setup, is that the setup that people are using at home mirrors what they have in the office.

              So if someone is in the office with an all singing, all dancing PC with dual screens, or even triple screens nowadays, and they've got a nice ergonomic, fancy keyboard and a wireless mouse and all those kind of things....

              That's great.

              But if they're sitting at home on their kitchen table on an old laptop, that takes 20 minutes to boot up and has got a tiny little 14 inch screen... you know, the keyboard's all worn out... doesn't feel that great....

              They're using the track pad instead of a nice fancy Logitech mouse or whatever.

              Then of course, they're not gonna be as productive in that setup as they would be in the office because, let's face it, having dual monitors is, you know, one of the biggest productivity hacks to come into the tech space. I don't think anyone that's ever moved to dual monitors has ever said I'd love to go back to a single screen."

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping...]]>mark from m3 Networks talks us through some of the best ways to ensure smooth WFH running Changing your business operations to working from home carries some risks

              It might seem like a great idea at the time, but transferring your business operations to fully working from home carries risks.

              Even working part time remotely can uncover some logistical issues you might not have immediately thought of.

              In this episode of Techcess, Mark Riddell from m3 Networks  talks us through some of the things we might need to know if we're going to commit.

              (Here's the desk that Mark references in the episode - https://thestagandbear.co.uk/

              He says it's a recommendation for a Scottish-based, sustainable wood product that can be setup in minutes without needing any tools. Ideal for those working from the kitchen table.)

              Here are some things you need to be considering to run an efficient and effective work from home strategy

              In this episode we feel it's important you're educated on some of the implications and considerations of home-based business operations.

              These are:

              The removal of the commute, and the benefits of that

              The efficiency options, such as monitors and their equipment

              Their desk set up (will they be on a kitchen table?)

              Logistics like phone and wi-fi considerations

               

               

              Excerpt from episode

              "The ideal setup, is that the setup that people are using at home mirrors what they have in the office.

              So if someone is in the office with an all singing, all dancing PC with dual screens, or even triple screens nowadays, and they've got a nice ergonomic, fancy keyboard and a wireless mouse and all those kind of things....

              That's great.

              But if they're sitting at home on their kitchen table on an old laptop, that takes 20 minutes to boot up and has got a tiny little 14 inch screen... you know, the keyboard's all worn out... doesn't feel that great....

              They're using the track pad instead of a nice fancy Logitech mouse or whatever.

              Then of course, they're not gonna be as productive in that setup as they would be in the office because, let's face it, having dual monitors is, you know, one of the biggest productivity hacks to come into the tech space. I don't think anyone that's ever moved to dual monitors has ever said I'd love to go back to a single screen."

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

               

               

              ]]>9264f571-f800-410f-9151-ce687f1047e2Wed, 14 Sep 2022 03:00:00 -040014:47falsefull5858None of your team would fall for this would they? Techcess Technology Podcast Tech UpdateCyber criminals have a reputation for constantly coming up with new ways to scam us into handing over login details or sensitive data.

              And while you might think your team would spot an attempted attack, you could be surprised. We’ve seen a lot of intelligent people – including many business leaders – caught out over the years.

              One of the latest scams is very retro… and that seems to be why people are falling for it.

              Play the episode to hear it.

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Cyber criminals have a reputation for constantly coming up with new ways to scam us into handing over login details or sensitive data.

              And while you might think your team would spot an attempted attack, you could be surprised. We’ve seen a lot of intelligent people – including many business leaders – caught out over the years.

              One of the latest scams is very retro… and that seems to be why people are falling for it.

              Play the episode to hear it.

               

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>aa4d6aaf-49ee-45aa-960f-e53bdcea89e4Sun, 11 Sep 2022 03:00:00 -040001:12falsebonusReduce your cyber insurance costs with these three thingsmark from m3 Networks talks us through how to keep the insurers happy and paying out! Did you know, your business is at risk of you losing everything and your insurer not paying out?

              Your data may seem totally secure right now.

              After all, you're signed up to Cyber Essentials.

              I mean, that's what you're paying for, right?

              Oh dear.

              We might have some alarming news for you.

              Your Cyber Essentials agreement may well not be enough to cover you in the event that something happens.

              Need a quick brush up on what Cyber Essentials actually is?

              Here's the relevant episode.

              Three things you need to be aware of to be protected

              In this episode we wanted you to be made fully aware of the three things you need to implement if you want to ensure you don't get bad news in the awful event that you need to make an insurance claim!

              These are:

              Being properly sorted out and paid up in Cyber Essentials.

              Ensuring everyone has had necessary Security Awareness Training

              Enabling Multi Factor Authentication - yes even you!

               

              If you prefer reading to listening, you can download the full printable written-to-be-read transcript of the episode by clicking the below link.

              Episode 57 transcript

              Mark from m3 Networks talks us through everything we need to know when it comes to being aware of these cyberthreats.

               

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 57 

               

              "In this episode of Techcess I'm going to explain some of the ways that you can reduce the cost of your cyber insurance by having effective cybercurity protection in place.

              Do you have a cyber insurance policy in place for your business or are you considering taking out a cyber insurance policy?

              Most people won't know this, but cyber insurance premiums have gone up 92% in the last twelve months here in the UK.

              And one of the problems with cyber insurance is that the insurers just don't have the tools to be able to detect the cybersecurity posture of your business.

              So how do they know how good your cybersecurity is?

              How do they see and measure the effectiveness of the cyber security measures that you have in place with your IT provider?

              One of the things that the insurance industry does understand is that prevention is far better than the cure, because they don't want to pay out on claims.

              In fact, the insurance industry hates claims. This is the thing that they try and actively avoid. Claims don't just cost them in paying money - actual cash - out.

              They actually cost them massively in the admin and the effort required to process and manage and investigate claims. There's a few key things here that insurers will be looking out for and potentially asking you for. So when...]]>mark from m3 Networks talks us through how to keep the insurers happy and paying out! Did you know, your business is at risk of you losing everything and your insurer not paying out?

              Your data may seem totally secure right now.

              After all, you're signed up to Cyber Essentials.

              I mean, that's what you're paying for, right?

              Oh dear.

              We might have some alarming news for you.

              Your Cyber Essentials agreement may well not be enough to cover you in the event that something happens.

              Need a quick brush up on what Cyber Essentials actually is?

              Here's the relevant episode.

              Three things you need to be aware of to be protected

              In this episode we wanted you to be made fully aware of the three things you need to implement if you want to ensure you don't get bad news in the awful event that you need to make an insurance claim!

              These are:

              Being properly sorted out and paid up in Cyber Essentials.

              Ensuring everyone has had necessary Security Awareness Training

              Enabling Multi Factor Authentication - yes even you!

               

              If you prefer reading to listening, you can download the full printable written-to-be-read transcript of the episode by clicking the below link.

              Episode 57 transcript

              Mark from m3 Networks talks us through everything we need to know when it comes to being aware of these cyberthreats.

               

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 57 

               

              "In this episode of Techcess I'm going to explain some of the ways that you can reduce the cost of your cyber insurance by having effective cybercurity protection in place.

              Do you have a cyber insurance policy in place for your business or are you considering taking out a cyber insurance policy?

              Most people won't know this, but cyber insurance premiums have gone up 92% in the last twelve months here in the UK.

              And one of the problems with cyber insurance is that the insurers just don't have the tools to be able to detect the cybersecurity posture of your business.

              So how do they know how good your cybersecurity is?

              How do they see and measure the effectiveness of the cyber security measures that you have in place with your IT provider?

              One of the things that the insurance industry does understand is that prevention is far better than the cure, because they don't want to pay out on claims.

              In fact, the insurance industry hates claims. This is the thing that they try and actively avoid. Claims don't just cost them in paying money - actual cash - out.

              They actually cost them massively in the admin and the effort required to process and manage and investigate claims. There's a few key things here that insurers will be looking out for and potentially asking you for. So when you fill out the questionnaire or whatever, as you do when you apply for your cyber insurance, they may ask you some of these questions.

              So, three key things;

              Number one on the list.... of course..."

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

               

              ]]>34292b71-bdf9-442f-beb6-9a2b6696f5c3Wed, 07 Sep 2022 03:00:00 -040013:42falsefull5757Are you using a malicious browser extension without realising?There are hundreds of thousands of browser extensions designed to help us to save time, be more productive, and personalise our online experience.

              And while the majority of them do what they’re supposed to, some are not designed to help you at all!

              As the business owner, you might also look into controlling which extensions can be installed by your team.

              We can help with this, as well as looking at up-to-date software protection and (fun) security training for your team.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>There are hundreds of thousands of browser extensions designed to help us to save time, be more productive, and personalise our online experience.

              And while the majority of them do what they’re supposed to, some are not designed to help you at all!

              As the business owner, you might also look into controlling which extensions can be installed by your team.

              We can help with this, as well as looking at up-to-date software protection and (fun) security training for your team.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>c35ab931-82fb-4427-855d-b91fe0f74303Sun, 04 Sep 2022 03:00:00 -040001:27falsebonusDo you know your phishing from your vishing or smishing?mark from m3 Networks explains the 6 different phishing styles to be aware of in your business Do you know all about phishing vishing and smishing?

              Phishing, vishing, smishing - all types of cyberattacks that you need to be aware of.

              You probably already know all about phishing, and if you don't you can check out our other episodes of Techcess in which we ran you through what those are how they work.

              Here you go!

              https://www.techcesspodcast.com/how-to-spot-a-phishing-attack-top-tips-for-preventing-social-engineering-techcess/

              https://www.techcesspodcast.com/what-is-business-email-compromise-bec-aka-phishing-how-scammers-trick-you-into-sending-them-money-and-how-you-can-prevent-it-techcess-technology-business-success/

              But to summarise right now, in short someone sends you a fake email that looks like it's from a credible source in order to get you to click on a link or give away your personal information.

              Let's draw on episode eight of Techcess for a quick catch up on phishing...

              "So we're talking purely about being able to spot efficient emails and some of the ways that attackers will try and trick you into taking some action or doing whatever is they want you. So the first thing we are gonna talk about is who the email was from. Okay. So focusing on the, from header in your email, now, I just want to say, if you are checking your email on your phone, you quite often do not see the actual email address that the email comes from.

              You'll just see the sender's name and that name can be made up to be anything, regardless of who the email address is from. Okay. You wanna make sure if you're on a mobile you'd normally if you click on the email name, it will expand and I'll actually show you the email address that email came from. So that's the first thing to check, and we know that I think it's about 70% of email is read on a mobile phone.

              So it's quite a common thing. So make sure you are checking that you can see the phone address on your smartphone or tablet or one of them word device you're using to read your email. So the first thing. Do you recognize the sender's email address? And that seems quite an obvious one, but you know, make sure that the email address is someone that you would normally or regularly communicate with."

              If you want you can click here to listen to more of that episode that goes more in depth on phishing:!

               

              The dangers of phishing style attacks

              In this episode we wanted you to be made fully aware of the growing dangers of cyberattacks as these hackers and their methods become more sophisticated.

              All of these attacks are very common and can be very successful, so it's important to be aware of them and know how to protect yourself.

              One of the best ways to protect yourself is to never click on links or respond to messages from sources that you don't trust.

              You should also never give out your personal information unless you're sure that the source is legitimate.

              And always best to make sure that your computer is protected with antivirus software and a firewall.

              If you prefer reading to listening, you can download the full printable written-to-be-read transcript of the episode by clicking the below link.

              mark from m3 Networks explains the 6 different phishing styles to be aware of in your business Do you know all about phishing vishing and smishing?

              Phishing, vishing, smishing - all types of cyberattacks that you need to be aware of.

              You probably already know all about phishing, and if you don't you can check out our other episodes of Techcess in which we ran you through what those are how they work.

              Here you go!

              https://www.techcesspodcast.com/how-to-spot-a-phishing-attack-top-tips-for-preventing-social-engineering-techcess/

              https://www.techcesspodcast.com/what-is-business-email-compromise-bec-aka-phishing-how-scammers-trick-you-into-sending-them-money-and-how-you-can-prevent-it-techcess-technology-business-success/

              But to summarise right now, in short someone sends you a fake email that looks like it's from a credible source in order to get you to click on a link or give away your personal information.

              Let's draw on episode eight of Techcess for a quick catch up on phishing...

              "So we're talking purely about being able to spot efficient emails and some of the ways that attackers will try and trick you into taking some action or doing whatever is they want you. So the first thing we are gonna talk about is who the email was from. Okay. So focusing on the, from header in your email, now, I just want to say, if you are checking your email on your phone, you quite often do not see the actual email address that the email comes from.

              You'll just see the sender's name and that name can be made up to be anything, regardless of who the email address is from. Okay. You wanna make sure if you're on a mobile you'd normally if you click on the email name, it will expand and I'll actually show you the email address that email came from. So that's the first thing to check, and we know that I think it's about 70% of email is read on a mobile phone.

              So it's quite a common thing. So make sure you are checking that you can see the phone address on your smartphone or tablet or one of them word device you're using to read your email. So the first thing. Do you recognize the sender's email address? And that seems quite an obvious one, but you know, make sure that the email address is someone that you would normally or regularly communicate with."

              If you want you can click here to listen to more of that episode that goes more in depth on phishing:!

               

              The dangers of phishing style attacks

              In this episode we wanted you to be made fully aware of the growing dangers of cyberattacks as these hackers and their methods become more sophisticated.

              All of these attacks are very common and can be very successful, so it's important to be aware of them and know how to protect yourself.

              One of the best ways to protect yourself is to never click on links or respond to messages from sources that you don't trust.

              You should also never give out your personal information unless you're sure that the source is legitimate.

              And always best to make sure that your computer is protected with antivirus software and a firewall.

              If you prefer reading to listening, you can download the full printable written-to-be-read transcript of the episode by clicking the below link.

              Episode 56 transcript

              Mark from m3 Networks talks us through everything we need to know when it comes to being aware of these cyberthreats.

               

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 56 

               

              "And the first one is vishing and that's spelt with a V and this is like a fishing attack, but it's done over the phone. Now someone will call and they'll pretend to be a person or a company that, you know, potentially a supplier, perhaps even one of your customers.

              Or a representative of them. They'll ask you to take action such as giving them remote access to your device or visiting a website.

              Now you imagine if someone phoned up pretending to be from your IT support company, asking one of your users to give them remote access to one of their computers. I mean, if your IT company is a huge company with hundreds of technicians it might be very, very difficult for you to know who all those people are. So it might be really easy for a scammer to convince someone, to give them remote access to their machine?"

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

               

              ]]>1622c666-4dd5-4381-8847-87e394e16e94Wed, 31 Aug 2022 03:00:00 -040009:56falsefull5656Passkeys could improve the way you work, foreverWe're all guilty of struggling to come up with the 9,999th password we need for yet another online site or app.

              And that's why we not only resort to using poor choices for passwords, we then also use them for everything!

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how thankfully the major platforms are moving away from passwords!

              Soon you'll be able to use passkeys.  What are passkeys? We explain all in this episode!

              If this episode gets you thinking about your own online security as well as your business, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>We're all guilty of struggling to come up with the 9,999th password we need for yet another online site or app.

              And that's why we not only resort to using poor choices for passwords, we then also use them for everything!

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how thankfully the major platforms are moving away from passwords!

              Soon you'll be able to use passkeys.  What are passkeys? We explain all in this episode!

              If this episode gets you thinking about your own online security as well as your business, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>b0c72e22-7004-4cf9-ab6f-1631e1c387b3Sun, 28 Aug 2022 03:00:00 -040001:23falsebonusMicrosoft Office 365 Backup – Know Your Responsibilities! (See show notes for lower bandwidth version)mark from m3 Networks explains what you need to know about your responsibilities  Do you know who is responsible for your Microsoft Office 365 backups?

              Office 365 is a great cloud-based solution for businesses of all sizes.

              But when it comes to backup and disaster recovery, who is responsible?

              Is it Microsoft, or is it the customer?

              In this episode, we'll explore the shared responsibility model and discuss who is responsible for backing up your data.

              The answer may surprise you.

              It tends to surprise most people.

              We'll also look at some of the restore options available to you if disaster strikes.

              So don't wait - listen to episode 55 of Techcess to learn more about Microsoft Office 365 backup and disaster recovery!

              Mark explains what it is you're responsible for, and what you can rely on Microsoft to look after, for you.

              If you prefer reading to listening, you can download the full printable written-to-be-read transcript of the episode by clicking the below link.

              http://traffic.libsyn.com/techcess/Techess_55_Microsoft_Office_365_Backup_Know_Your_Responsibilities.pdf

              Mark from m3 Networks talks us through the shared responsibility model as well as your other options if you want more help with your backups.

              In this episode...

              • A common misconception around Microsoft Office 365

              • The difference between the two customer models

              • Don't use retention policies? Then it's all on YOU!

              • When you should consider a third party back up solution?

              
              

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_55_Microsoft_Office_365_Backup_Know_Your_Responsibilities.pdf 

              In an area with restricted data? Click this for a smaller sized version of the episode.

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 55 

               

              "Now, I think it's a fair assumption to make that most people, if you ask them, they would say that they don't need to back up their Office 365 data.

              They assume wrongly that Microsoft are backing up their data.

              Now, there is a few things that Microsoft do to protect your data and they do give you some restore options up to a point.

              However, one of the things that Microsoft actually say in their services agreement, it actually specifically says, and I'm quoting this, it says, "we recommend that you regularly back up your content and data that you store on the services, or store using third party apps and services".

              So basically what Microsoft said is, look, we recommend that you take responsibility for this yourself.

              And this is where the shared responsibility model comes in, which we're going to talk about just in a second.

              What are the things that Microsoft actually do to protect your data?

              Well, of course, they have redundancy and resiliency within...]]>mark from m3 Networks explains what you need to know about your responsibilities  Do you know who is responsible for your Microsoft Office 365 backups?

              Office 365 is a great cloud-based solution for businesses of all sizes.

              But when it comes to backup and disaster recovery, who is responsible?

              Is it Microsoft, or is it the customer?

              In this episode, we'll explore the shared responsibility model and discuss who is responsible for backing up your data.

              The answer may surprise you.

              It tends to surprise most people.

              We'll also look at some of the restore options available to you if disaster strikes.

              So don't wait - listen to episode 55 of Techcess to learn more about Microsoft Office 365 backup and disaster recovery!

              Mark explains what it is you're responsible for, and what you can rely on Microsoft to look after, for you.

              If you prefer reading to listening, you can download the full printable written-to-be-read transcript of the episode by clicking the below link.

              http://traffic.libsyn.com/techcess/Techess_55_Microsoft_Office_365_Backup_Know_Your_Responsibilities.pdf

              Mark from m3 Networks talks us through the shared responsibility model as well as your other options if you want more help with your backups.

              In this episode...

              • A common misconception around Microsoft Office 365

              • The difference between the two customer models

              • Don't use retention policies? Then it's all on YOU!

              • When you should consider a third party back up solution?

              
              

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_55_Microsoft_Office_365_Backup_Know_Your_Responsibilities.pdf 

              In an area with restricted data? Click this for a smaller sized version of the episode.

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 55 

               

              "Now, I think it's a fair assumption to make that most people, if you ask them, they would say that they don't need to back up their Office 365 data.

              They assume wrongly that Microsoft are backing up their data.

              Now, there is a few things that Microsoft do to protect your data and they do give you some restore options up to a point.

              However, one of the things that Microsoft actually say in their services agreement, it actually specifically says, and I'm quoting this, it says, "we recommend that you regularly back up your content and data that you store on the services, or store using third party apps and services".

              So basically what Microsoft said is, look, we recommend that you take responsibility for this yourself.

              And this is where the shared responsibility model comes in, which we're going to talk about just in a second.

              What are the things that Microsoft actually do to protect your data?

              Well, of course, they have redundancy and resiliency within their own infrastructure, within the data centres that Microsoft Office and 365 and Azure services are stored.

              They also offer some services that you can buy from them, particularly if you use in Microsoft Azure.

              You can buy other backup services for your servers and things like that. But when it comes down to the more basic Office 365 data, so your email, your OneDrive, your SharePoint data, how are you going to take responsibility for that and back that data up yourself?"

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

               

              ]]>b14c2793-d218-4ebf-b444-eceba860a1e9Wed, 24 Aug 2022 03:00:00 -040014:38falsefull5555Windows 10 is getting a very useful Windows 11 featureShow me anyone who hasn't at some point had a moment of panic when they realise they've left a confidential document in the printer! Job applications, emails you've printed that you shouldn't... everyone... ahem! 'knows someone' who's been guilty of that at some point! 

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how that will soon be a thing of the past thanks to a feature in Windows 11 that's coming to Windows 10!

              If this episode gets you thinking about your own workplace and how we might be able to offer you advice, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Show me anyone who hasn't at some point had a moment of panic when they realise they've left a confidential document in the printer! Job applications, emails you've printed that you shouldn't... everyone... ahem! 'knows someone' who's been guilty of that at some point! 

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how that will soon be a thing of the past thanks to a feature in Windows 11 that's coming to Windows 10!

              If this episode gets you thinking about your own workplace and how we might be able to offer you advice, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>8188b119-844e-4d33-a5ae-925c801a78c2Sun, 21 Aug 2022 03:00:00 -040001:13falsebonusTotal Coverage Home Wi-Fi for Less Than £150mark from m3 Networks explains how it can be done, and how he's done it What is this big wi-fi secret?

              Wi-Fi is a technology that allows devices like laptops, smartphones, and tablets to connect to the internet wirelessly.

              It creates a network in your home or office using an access point, which is usually a router.

              You can use Wi-Fi to connect to the internet anywhere in your home or office, as long as you're within range of the access point.

              The problem with bigger homes and offices when it comes to your wi-fi coverage

              If you have a big house or office, however, you might find that your Wi-Fi signal doesn't reach all corners.

              This can be frustrating, especially if you're trying to use the internet in a part of the house or office that's far from the access point.

              Fortunately, there are ways to improve your Wi-Fi coverage.

              1. Range extender (Good)
              
              

              One option is to buy a range extender, which is a device that extends the reach of your Wi-Fi signal.

              2. Mesh network (Better)
              
              

              Another option is to buy a mesh network, which is a system of multiple access points that work together to give you full coverage throughout your home or office.

              This episode is all about the mesh network.

              Mark explains what a mesh network is, how it works and why you should give it serious consideration for your home network.

              Make sure you grab a pen and paper to take notes as Mark from m3 Networks talks us through the best kept secret in home wi-fi on this week's episode of the Techcess technology podcast.

              If you prefer to print off a written version to keep, you can do that by clicking this.

              http://traffic.libsyn.com/techcess/Techess_54_Total_Coverage_Home_Wi_Fi_Under_150_pounds.pdf

              In this episode you'll learn:

              • What is mesh wi-fi?
              • Why isn't our standard router any good?
              • How this TPLink system works
              • What kind of speeds can you get with the DECO P9?
              
              

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_54_Total_Coverage_Home_Wi_Fi_Under_150_pounds.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 54 

               

              "Welcome to today's episode of Techcess.

              I'm Mark Riddell and I want to talk to you about Wi-Fi.

              Now, yes, it's pretty boring, it's pretty dry, but the thing with Wi-Fi is it's great when it works, but when it doesn't work, it's a total pain. It's really frustrating when you have poor Wi-Fi. And a lot of the time people say to me, well, yeah, it's great, I get a Wi-Fi signal throughout my house. But there's a big difference between having a Wi-Fi signal and actually having a signal that's strong enough to actually get any work done. So just because you are connected to your Wi-Fi doesn't mean it's actually suitable to do the tasks that you're trying to do online, especially when it comes to things]]>mark from m3 Networks explains how it can be done, and how he's done it What is this big wi-fi secret?

              Wi-Fi is a technology that allows devices like laptops, smartphones, and tablets to connect to the internet wirelessly.

              It creates a network in your home or office using an access point, which is usually a router.

              You can use Wi-Fi to connect to the internet anywhere in your home or office, as long as you're within range of the access point.

              The problem with bigger homes and offices when it comes to your wi-fi coverage

              If you have a big house or office, however, you might find that your Wi-Fi signal doesn't reach all corners.

              This can be frustrating, especially if you're trying to use the internet in a part of the house or office that's far from the access point.

              Fortunately, there are ways to improve your Wi-Fi coverage.

              1. Range extender (Good)
              
              

              One option is to buy a range extender, which is a device that extends the reach of your Wi-Fi signal.

              2. Mesh network (Better)
              
              

              Another option is to buy a mesh network, which is a system of multiple access points that work together to give you full coverage throughout your home or office.

              This episode is all about the mesh network.

              Mark explains what a mesh network is, how it works and why you should give it serious consideration for your home network.

              Make sure you grab a pen and paper to take notes as Mark from m3 Networks talks us through the best kept secret in home wi-fi on this week's episode of the Techcess technology podcast.

              If you prefer to print off a written version to keep, you can do that by clicking this.

              http://traffic.libsyn.com/techcess/Techess_54_Total_Coverage_Home_Wi_Fi_Under_150_pounds.pdf

              In this episode you'll learn:

              • What is mesh wi-fi?
              • Why isn't our standard router any good?
              • How this TPLink system works
              • What kind of speeds can you get with the DECO P9?
              
              

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_54_Total_Coverage_Home_Wi_Fi_Under_150_pounds.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 54 

               

              "Welcome to today's episode of Techcess.

              I'm Mark Riddell and I want to talk to you about Wi-Fi.

              Now, yes, it's pretty boring, it's pretty dry, but the thing with Wi-Fi is it's great when it works, but when it doesn't work, it's a total pain. It's really frustrating when you have poor Wi-Fi. And a lot of the time people say to me, well, yeah, it's great, I get a Wi-Fi signal throughout my house. But there's a big difference between having a Wi-Fi signal and actually having a signal that's strong enough to actually get any work done. So just because you are connected to your Wi-Fi doesn't mean it's actually suitable to do the tasks that you're trying to do online, especially when it comes to things like video calls on teams or zoom or whatever. So today I'm going to tell you about how you can get 100% perfect Wi-Fi coverage throughout your house for less than £150.

              Who’s this wi-fi system for?

              Now, of course, there has to be a little bit of a caveat to this because this is not going to work in everyone's house. But I think for 95% of people who have a modest three- or four-bedroom house, especially if it's a more modern construction, then this is going to solve your Wi-Fi problems. If you have a massive country state mansion that's made of brick with really thick walls, then of course you're probably going to need to have a better Wi-Fi system and probably get a company in to flood your house with Wi-Fi and maybe run some cables and things. But this advice today is for the masses. This is for the majority of people out there, like I say, who live in a modest modern three-to-four-bedroom family home. Most of you out there are probably getting your Wi-Fi provided from the router that was provided to you by your internet service provider, your ISP. So, you probably have a BT home hub or a Virgin super hub, or if you're with Sky, you'll have their router. But these things don't provide great Wi-Fi because, of course, they're designed to look like something that you'd want to have in your home, so there's no antennas and things sticking out of it.

              Okay, it can sit next to your TV or behind your TV or in the hallway somewhere and it doesn't really offend anyone, it doesn't kind of stand out. But of course, what is designed to look nice doesn't always function the best. And what you really need in your home is what we call a mesh Wi-Fi system, which is basically a number of different wireless access points all talk to each other that allow you to get better Wi-Fi coverage across your house. And I'm going to talk to you about the system that I actually have in my own house.

              Wi-fi that gets the Techcess seal of approval – TPLink DECO9

              And I've actually put this in for other people, I've actually recommended it to other people. And the beauty of this system is that you don't need to be an IT professional to get it up and running.

              It's designed so that the average kind of fairly IT or technology literate person can actually get this up and running. In fact, they made it so easy to set up that it's actually all done via an app on your phone. And the specific model that I have is by a company called TP Link. It's the DECO P9.

              So, it's DECO system though they do lots of variations of the DECO devices. The P9 is the one I use. I'll tell you why for a specific reason just in a minute.

              You can purchase these as a single unit, but they actually sell these as a pack of three. And right now, on Amazon you can get pack of three for less than £150. I think I paid exactly £150 probably about a year and a half ago in my own home. But yeah, they've come down in price a little bit so you can actually pick these up a little bit cheaper. Of course, we will post a link to the product on Amazon in the show notes.

              So, if you just want to click the link that you see down below somewhere you'll be able to go straight to Amazon and order these for yourself.

              I want to talk a little bit about the technology and about how this works. This is a mesh Wi-Fi system and as I said earlier, this works by having multiple access points."

              Click the link below to get a printable version of the full transcript!

              http://traffic.libsyn.com/techcess/Techess_54_Total_Coverage_Home_Wi_Fi_Under_150_pounds.pdf

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>c93b2dbc-f864-412a-ade5-6f740bde2597Wed, 17 Aug 2022 03:00:00 -040013:29falsefull5454If you’re under pressure to take urgent action – stop and thinkWe've all had them. 

              Those dodgy emails from what looks like our service provider but it's urging us to do something immediately to prevent something bad from happening.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain more about what we mean when it comes to these new phishing tactics!

              And she'll tell you what you need to do about it if you get one in the future!

              If this episode sparks any concerns and you want to explore options, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>We've all had them. 

              Those dodgy emails from what looks like our service provider but it's urging us to do something immediately to prevent something bad from happening.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain more about what we mean when it comes to these new phishing tactics!

              And she'll tell you what you need to do about it if you get one in the future!

              If this episode sparks any concerns and you want to explore options, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>84e43a30-b42c-431d-b0f8-f29873e24165Sun, 14 Aug 2022 03:00:00 -040001:39falsebonusSOGEA. So what? Telecoms Changes You Need To Knowmark from m3 Networks talks you through the telecoms changes you need to know What is SoGEA? 

              Well, that is just one of the many questions Mark from m3 Networks answers in this episode of the Techcess technology podcast.

              Here's a quick spoiler - it stands for "Single Order Generic Ethernet Access"

              If you enjoyed our previous telephony themed episode all about VoIP -

              (this one: https://www.techcesspodcast.com/how-can-i-improve-my-chances-of-business-techcess-with-a-voip-system-techcess-m3-networks) 

              then you'll definitely get a kick out of this one as it takes us way more in depth on the telecoms changes that are coming as part of the big switch off, gearing up towards Digital Britain in 2025.

              In fact, if you've been trying to get your boss to switch over to VoIP, then this is the episode to get him to listen to!

              SoGEA - a great option for any business that wants to stay ahead of the inevitable telecoms PSTN switch off

              As Mark explains, the big switch off is definitely happening, no matter what. The only variable is what your business plans for anticipating it.

              In this episode you'll learn:

              • What is SoGEA?
              • Why are we talking about SoGEA now?
              • BT are going to stop selling the known products
              • What kind of speeds can you get with SoGEA?
              • Have you already made the switch to SoGEA?
              • What to do if you want to learn more about SoGEA! 
              
              

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_53_SoGEA_So_What.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 53

              "Welcome to the Techcess Podcast. Now, in today's episode, I'm going to be telling you everything that you need to know about SoGEA. Now, SoGEA or S.O.G.E.A, is a new technology that has come into the telecoms market. Now, I always promise here in the show to never talk about technical stuff or use a lot of acronyms and try and make everything that I talk about easily and accessible for everyone to understand.

               

              What does SoGEA stand for?

              So, first of all, what does SoGEA even stand for? Right? So let's get the acronym out of the way. So it stands for Single Order Generic Ethernet Access. And basically what it is, it's a new way of providing broadband access to homes and businesses. Now, typically in the past, you have ordered a line and then had broadband enabled on that line, so there would have been a normal voice phone line and then broadband would be added onto it. But of course, over the years, as more people have relied on VoIP and the use of mobiles even in business, the use of a landline number that's on that broadband circuit has faded away. So nowadays, so many people just have broadband just for internet access. Like, for example, here at home, we have a typical broadband line with fibre to the cabinet service, but we have a line with that service enabled on it, right? And there's a phone number, but we never use that phone number. In fact, we don't even...]]>mark from m3 Networks talks you through the telecoms changes you need to know What is SoGEA? 

              Well, that is just one of the many questions Mark from m3 Networks answers in this episode of the Techcess technology podcast.

              Here's a quick spoiler - it stands for "Single Order Generic Ethernet Access"

              If you enjoyed our previous telephony themed episode all about VoIP -

              (this one: https://www.techcesspodcast.com/how-can-i-improve-my-chances-of-business-techcess-with-a-voip-system-techcess-m3-networks) 

              then you'll definitely get a kick out of this one as it takes us way more in depth on the telecoms changes that are coming as part of the big switch off, gearing up towards Digital Britain in 2025.

              In fact, if you've been trying to get your boss to switch over to VoIP, then this is the episode to get him to listen to!

              SoGEA - a great option for any business that wants to stay ahead of the inevitable telecoms PSTN switch off

              As Mark explains, the big switch off is definitely happening, no matter what. The only variable is what your business plans for anticipating it.

              In this episode you'll learn:

              • What is SoGEA?
              • Why are we talking about SoGEA now?
              • BT are going to stop selling the known products
              • What kind of speeds can you get with SoGEA?
              • Have you already made the switch to SoGEA?
              • What to do if you want to learn more about SoGEA! 
              
              

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_53_SoGEA_So_What.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 53

              "Welcome to the Techcess Podcast. Now, in today's episode, I'm going to be telling you everything that you need to know about SoGEA. Now, SoGEA or S.O.G.E.A, is a new technology that has come into the telecoms market. Now, I always promise here in the show to never talk about technical stuff or use a lot of acronyms and try and make everything that I talk about easily and accessible for everyone to understand.

               

              What does SoGEA stand for?

              So, first of all, what does SoGEA even stand for? Right? So let's get the acronym out of the way. So it stands for Single Order Generic Ethernet Access. And basically what it is, it's a new way of providing broadband access to homes and businesses. Now, typically in the past, you have ordered a line and then had broadband enabled on that line, so there would have been a normal voice phone line and then broadband would be added onto it. But of course, over the years, as more people have relied on VoIP and the use of mobiles even in business, the use of a landline number that's on that broadband circuit has faded away. So nowadays, so many people just have broadband just for internet access. Like, for example, here at home, we have a typical broadband line with fibre to the cabinet service, but we have a line with that service enabled on it, right? And there's a phone number, but we never use that phone number. In fact, we don't even have a telephone plugged into it. We all just rely on our mobile phones. And of course, that's probably the same for you and for other people that, you know, that we just rely on mobile technology instead of using a landline telephone nowadays. So the whole idea behind this is to have a much simpler and easier and more efficient way for you to get hold of a fast internet connection.

              Why are we talking about SoGEA now?

              So why now? Why are we talking about this now? And what is the main reasons and driving forces behind moving to this new technology? Well, it's all to do with the big PSTN switch off, which is coming in 2025 as part of Digital Britain. And basically what's going to happen is the existing PSTN, and sorry to throw another acronym in today's episode, but it stands for the Public Switched Telephone Network. And this was the original BT network, made up of traditional copper wire telephone systems, and it was designed for analogue voice communications. Okay? And something called ISDN, which a lot of you businesses out there might have ISDN lines that are still powered in your phone systems on premise, was, you know, introduced back in the 1980s and a digital version of the analogue phone line, which allowed the transfer of voice and data over the existing copper lines. So some of the questions that people might have and some of the conversations I'm having a lot at the moment with businesses is about preparing for this switch off. And some of the questions that people have are things like when will my landline be switched off? And basically at the end of December 2025, your existing PSTN lines, or if it's just an existing man line like that, will be switched off along with all the other fixed lines which include the broadband. And this one will be no longer available."

              Click the link below to get a printable version of the full transcript!

              http://traffic.libsyn.com/techcess/Techess_53_SoGEA_So_What.pdf

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>fc38fc61-50fa-4496-a881-53149fda17d4Wed, 10 Aug 2022 03:00:00 -040012:12falsefull5353Is working from home really good for your business?We've probably all experienced working from home in some way over the past couple of years.

              For some businesses it's now become the new normal.

              But is it all it's cracked up to be for the wider operations of a business?

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will point out some of the more negative aspects of that set up that you might not have considered before!

              If this episode sparks any concerns and you want to explore options, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>We've probably all experienced working from home in some way over the past couple of years.

              For some businesses it's now become the new normal.

              But is it all it's cracked up to be for the wider operations of a business?

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will point out some of the more negative aspects of that set up that you might not have considered before!

              If this episode sparks any concerns and you want to explore options, you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>102fe0b3-56da-4109-8e95-60c40190e613Sun, 07 Aug 2022 11:37:41 -040001:23falsebonusBusiness Beats Cancer: Dundee man continues his late wife's campaignmark from m3 Networks and Les Johnson chat about continuing the fight started by his late wife Who's Les Johnson and why is he featuring on this episode of the "Techcess" technology podcast?

              Les Johnson is a remarkable human being. And we're not just saying that because he's done some magnificent design work for us here at m3 Networks.

              Les has a heart-breaking story.

              And it's what brought him into joining in with the campaign "Business Beats Cancer".

              From hearing his story, we knew we needed to help him however we can, and this episode is part of an effort to do so.

              This week's episode also provides us with an opportunity for a call back to a previous episode guest.

              Remember Alison Henderson from episode 40?

              Alison joined us from Dundee and Angus Chamber of Commerce.

              We'll let you listen to hear for yourself how Alison fits in with this week's episode 😉

              If you or your business are in visiting distance of Dundee, then you'll definitely want to listen to this episode.

              Either way, you'll hopefully feel like supporting our friend Les Johnson in his campaign to raise awareness and funds for this very worthwhile cause...

              As you'll know if you're a regular listener to the "Techcess" technology podcast, we're very enthusiastic in raising awareness of good causes and charitable organisations.

               

              What's on offer for any businesses around the Dundee are who want to get involved?

              As Les explains, the organisers of this very worthwhile cause really want to give attendees an incredible night.

              Any business in the area (or even from further afield if you're a Techcess fan!) that wants to donate either a prize of a cash donation, you can do so by contacting either Les or Alison directly.

              Here is Les's LinkedIn profile for you to connect with him.

              Here is Alison's.

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_52_Business_Beats_Cancer.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 52

              "Welcome to Techcess

              Les Johnson is joining me today to talk about "Business Beats Cancer Dundee", who are our charity partners for quarter three this year. And if you've been following the podcast, you'll know that we here at m3, we choose a charity once per quarter, so we support four charities per year, where we donate all of our customer feedback satisfaction to the charity and we convert all of that feedback into pounds. I mean, donate it at the end of the quarter. So Les is going to tell us all about the great work that they are doing over...]]>mark from m3 Networks and Les Johnson chat about continuing the fight started by his late wife Who's Les Johnson and why is he featuring on this episode of the "Techcess" technology podcast?

              Les Johnson is a remarkable human being. And we're not just saying that because he's done some magnificent design work for us here at m3 Networks.

              Les has a heart-breaking story.

              And it's what brought him into joining in with the campaign "Business Beats Cancer".

              From hearing his story, we knew we needed to help him however we can, and this episode is part of an effort to do so.

              This week's episode also provides us with an opportunity for a call back to a previous episode guest.

              Remember Alison Henderson from episode 40?

              Alison joined us from Dundee and Angus Chamber of Commerce.

              We'll let you listen to hear for yourself how Alison fits in with this week's episode 😉

              If you or your business are in visiting distance of Dundee, then you'll definitely want to listen to this episode.

              Either way, you'll hopefully feel like supporting our friend Les Johnson in his campaign to raise awareness and funds for this very worthwhile cause...

              As you'll know if you're a regular listener to the "Techcess" technology podcast, we're very enthusiastic in raising awareness of good causes and charitable organisations.

               

              What's on offer for any businesses around the Dundee are who want to get involved?

              As Les explains, the organisers of this very worthwhile cause really want to give attendees an incredible night.

              Any business in the area (or even from further afield if you're a Techcess fan!) that wants to donate either a prize of a cash donation, you can do so by contacting either Les or Alison directly.

              Here is Les's LinkedIn profile for you to connect with him.

              Here is Alison's.

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_52_Business_Beats_Cancer.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 52

              "Welcome to Techcess

              Les Johnson is joining me today to talk about "Business Beats Cancer Dundee", who are our charity partners for quarter three this year. And if you've been following the podcast, you'll know that we here at m3, we choose a charity once per quarter, so we support four charities per year, where we donate all of our customer feedback satisfaction to the charity and we convert all of that feedback into pounds. I mean, donate it at the end of the quarter. So Les is going to tell us all about the great work that they are doing over there and how you can get involved, and about a fantastic up and coming event that I'm sure you don't want to miss.

              There is a little bit of a connection, actually in history with you, Les, and m3 because you actually designed the m3 Networks logo way back. It must be coming up for our 13th birthday next month. So many moons ago.

              Les

              Yep still going strong. Which is good. Sign of a good logo.

              Mark

              Yes, absolutely. It always gets mentioned, even now about how strong it looks with the colours and stuff. So, yeah, it stood well, the test of time. But we're not here to talk about us at m3 today. We're actually here to talk about Business Beats Cancer. And so maybe you can tell us a bit about, obviously the charity, what's been set up, what it does and who it's helping and things?

              Les

              Well, business beats cancer. The Dundee chapter. The idea is being knocking around for some time. I think it's been a case of getting the right people on board. I think having the right people on board determines the success of any chapter. Something like this. I mean, the reason I got involved is because this means a lot to me, this charity. My wife was diagnosed with breast cancer four years ago and the first time, basically, she didn't want to tell anybody, which was her right. She kept it very quiet. She went through twelve months of radiotherapy chemotherapy, she had a mastectomy, and twelve months later she got the all clear. So we thought brilliant! New start. We moved to Dunday, found a lovely house, we've got fantastic neighbours, majority of our friends are in Dundee. Ruth came on board "Creative Orange", left, her job came on board. So it's the start of a really good, new, exciting chapter. And then, of course, Covid comes along and I would say about two or three months into Covid, Ruth then gets the devastating news that the cancer is not only returned, but it's stage four. It's untreatable. She went through 18 months of absolute hell, every different chemo going with times when we were left without Oncologists. We even looked as far afield as going to Manchester every week to make sure she got the treatment that she needed, treatment she deserved. And some things worked, some things didn't. And then she started going downhill and downhill and I lost her in November, which was incredibly cruel.

              So I know first-hand what this disease can do to people. It's a very cruel disease and when you watch the person you love the most just disappearing before you, it's horrible. So when I lost Ruth, obviously it was devastating, but I thought it was important to carry on the good work that she started. And so that's when I got involved with Business Beats Cancer Dundee, just because I thought I had some skill set that I could offer, but also I wanted to carry on the good work that we started and carry on the work in her memory. That's how I became involved. There's lots of people out there going through very similar things, but I think having the personal insight into just how cruel this disease is, it spurs you on all the more to try and do your best to make sure that one day we can eradicate this and just give people the best chance they can to get on with the lives. Because like I say, one in two is an absolutely devastating figure. So it's a disease that will unfortunately affect everybody in some way in the future, whether it be yourself or your wife or your husband or your daughter or your son or just a close family member. It's important that we beat this thing because it's a cruel and devastating disease, not just for the person that you lose, but also for the people that get left behind as well. Long story short, Ruth was actively involved at the start and her background was hospitality and setting up events like this. So Ruth was a very active member and I think she kind of drove a lot of this stuff forward. Obviously because of Covid and Lockdown and what have you, that put paid to a lot of the plans for us, especially for the launch event which is coming up."

              Scroll down to read the full transcript on the bottom of this page or click the link above to get a printable version!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>e5c5b3a8-9e62-4422-aaa9-b3f665175c7eWed, 03 Aug 2022 03:00:00 -040017:31falsefull5252What does the global chip crisis mean for your business?For the past couple of years, the tech world has been struggling with a huge shortage of chips.

              But it’s not just tech businesses that are feeling the impact.

              So many of the things we use every day contain a chip. Laptops and desktops, sure. But also household appliances, even our cars. It’s hard to find an electric device without a chip.

              This shortage has the potential to disrupt our modern lives.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain just what's happening and what you need to know about its impact on your own business!

              If you have concerns you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>For the past couple of years, the tech world has been struggling with a huge shortage of chips.

              But it’s not just tech businesses that are feeling the impact.

              So many of the things we use every day contain a chip. Laptops and desktops, sure. But also household appliances, even our cars. It’s hard to find an electric device without a chip.

              This shortage has the potential to disrupt our modern lives.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain just what's happening and what you need to know about its impact on your own business!

              If you have concerns you can book in a free no obligation chat with us at m3 Networks so you can learn more about the issue and how we might be able to help you.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>183ce28f-c1ea-4b9e-b535-638eb3efd253Sun, 31 Jul 2022 07:00:00 -040001:23falsefullStart planning to replace your Windows Server 2012 now!mark from m3 Networks talks us through why we might need to give our trusty old reliable operating system some consideration!

               

              If you're still using Windows Server 2012 (a lot of people are!) then you need to listen to this episode... 

              Windows Server 2012 has been around for a while (not quite ten years) and it's now becoming officially obsolete.

              What's the difference between mainstream support and extended support from Microsoft?

              Mark talks us through everything we need to know about the operating system's support options in this episode.

              There are different aspects of it that will impact on different businesses, in different ways.

              Regardless of the support agreement you have with Microsoft, Mark can talk you through your options. Scroll to find the link to book a chat. 

               

              What's going to happen to customer support once the extended support ends?

              The burning question.

              Will you be left hung out to dry, or will there be options available to you?

              Well, Mark seems to think it's something you definitely need to be aware of.

              "Well, the most important thing to remember about this is that once it's expired, the product will almost entirely be unprotected by Microsoft.

              Microsoft will not release any security, updates and fixes, which means that your 2012 server is a sitting duck effectively."

              During this episode of the Techcess technology podcast, Mark explains what we can expect to happen from Microsoft, following their end of life phasing of Windows Server 2012, including:

              • What this move will mean for most Windows Server 2012 users 
              • What you can do if you currently still have Windows Server 2012
              • Mark's suggestion for how you can prepare for the changes coming to the Windows Server 2012 software
              
              

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techcess_51_Start_planning_to_replace_your_Windows_Server_2012_now.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 51

              "Start planning to replace your Windows Server 2012 now

              Techcess Episode 51 transcript

              In today's episode of Techcess, I'm gonna be telling you everything you need to know about Windows Server 2012, and that it's going 'end of life', which means that it's coming to an end. And if you are still using windows server 2012, you need to listen to this episode so that you are informed and can make decisions before it gets too late, and you find out that your server's no longer receiving updates.

              Windows server 2012 and Server 2012 R2, or release two, are going end...]]>mark from m3 Networks talks us through why we might need to give our trusty old reliable operating system some consideration!

               

              If you're still using Windows Server 2012 (a lot of people are!) then you need to listen to this episode... 

              Windows Server 2012 has been around for a while (not quite ten years) and it's now becoming officially obsolete.

              What's the difference between mainstream support and extended support from Microsoft?

              Mark talks us through everything we need to know about the operating system's support options in this episode.

              There are different aspects of it that will impact on different businesses, in different ways.

              Regardless of the support agreement you have with Microsoft, Mark can talk you through your options. Scroll to find the link to book a chat. 

               

              What's going to happen to customer support once the extended support ends?

              The burning question.

              Will you be left hung out to dry, or will there be options available to you?

              Well, Mark seems to think it's something you definitely need to be aware of.

              "Well, the most important thing to remember about this is that once it's expired, the product will almost entirely be unprotected by Microsoft.

              Microsoft will not release any security, updates and fixes, which means that your 2012 server is a sitting duck effectively."

              During this episode of the Techcess technology podcast, Mark explains what we can expect to happen from Microsoft, following their end of life phasing of Windows Server 2012, including:

              • What this move will mean for most Windows Server 2012 users 
              • What you can do if you currently still have Windows Server 2012
              • Mark's suggestion for how you can prepare for the changes coming to the Windows Server 2012 software
              
              

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techcess_51_Start_planning_to_replace_your_Windows_Server_2012_now.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 51

              "Start planning to replace your Windows Server 2012 now

              Techcess Episode 51 transcript

              In today's episode of Techcess, I'm gonna be telling you everything you need to know about Windows Server 2012, and that it's going 'end of life', which means that it's coming to an end. And if you are still using windows server 2012, you need to listen to this episode so that you are informed and can make decisions before it gets too late, and you find out that your server's no longer receiving updates.

              Windows server 2012 and Server 2012 R2, or release two, are going end of life.

              So Windows Server 2012 R2 was released actually not in 2012 at all it was released in October, 2013.

              And the end of life roadmap from Microsoft actually began with the end of mainstream support, which was back in October, 2018. And currently we are in the extended support phase, which goes on until October 20, 23. So we've got just over a year left before we go out of the extended support phase. And after 2023 in October businesses still using Windows Server 2012 and 2012 R2 will no longer receive any critical security updates in patches.

              So of course we recommend that you update your operating system before then. And to be honest, Given how long this server operating system's been around, it's probably not just an updated operating system. It's probably a hardware replacement of your server, or probably now is the time to have a discussion with your IT provider about, should we move to the cloud either fully to the cloud or in a hybrid cloud situation?"

              Scroll down to read the full transcript on the bottom of this page or click the link above to get a printable version!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com - and select the menu item 'Reviews' 

              Start planning to replace your Windows Server 2012 now

              Techcess Episode 51 transcript

              In today's episode of Techcess, I'm gonna be telling you everything you need to know about Windows Server 2012, and that it's going 'end of life', which means that it's coming to an end. And if you are still using windows server 2012, you need to listen to this episode so that you are informed and can make decisions before it gets too late, and you find out that your server's no longer receiving updates.

              Windows server 2012 and Server 2012 R2, or release two, are going end of life.

              So Windows Server 2012 R2 was released actually not in 2012 at all it was released in October, 2013.

              And the end of life roadmap from Microsoft actually began with the end of mainstream support, which was back in October, 2018. And currently we are in the extended support phase, which goes on until October 20, 23. So we've got just over a year left before we go out of the extended support phase. And after 2023 in October businesses still using Windows Server 2012 and 2012 R2 will no longer receive any critical security updates in patches.

              So of course we recommend that you update your operating system before then. And to be honest, Given how long this server operating system's been around, it's probably not just an updated operating system. It's probably a hardware replacement of your server, or probably now is the time to have a discussion with your IT provider about, should we move to the cloud either fully to the cloud or in a hybrid cloud situation?

              So let's just talk about the difference between mainstream support and extended support from Microsoft for one of their products. Now, mainstream support is essentially, this is when a product has just been released. And for the first five years of its lifespan, it's continually updated with new features, service packs, updates, fixes, you know, it gets the full works, right?

              Microsoft are still effectively developing the platform after it's been released and Microsoft will also offer things like real time support, you know, so you phone support during this phase and the earlier you invest in, you know, a product that's just been released the longer you're gonna get that mainstream support.

              So if you buy the product, the minute it comes out, you've got five years of, the best support you're gonna get for that product. Extended support covers the latter five years of the product support. You get the mainstream support for five years and then it goes into extended support.

              And that's the phase we're in right now. So it's no longer the focus of Microsoft anymore and likely, and which it has several times been succeeded by, another product. So we've had Server 20 12, then Server 2016, S erver 2019. And you know, we're looking at server 2022 now. So it's been around for a long time.

              It's had a lot of shelf life and you tend to find that a lot of businesses have probably moved on from it, but just like our customers, there'll be a lot of businesses out there that still have old 2012 servers that need to be replaced. So, you know, you'll still get your security updates and, patches for critical things.

              That's literally all you're getting right now, but non-security hot fixes will not be delivered unless you have a separate, extended support agreement with Microsoft, which is something that comes at cost and you have to pay.

              What's gonna happen when extended support ends? Well, the most important thing to remember about this is that once it's expired, the product will almost entirely be unprotected by Microsoft.

              Microsoft will not release any security, updates and fixes, which means that your 2012 server is a sitting duck effectively, completely open to any new security vulnerabilities that come out after October, 2020. So you're not getting any patches for key exploits and things, and you won't even be able to pay for support anymore.

              You can during the extended support, the product is simply, unsupported going forward. So the problem then that creates for businesses, it's almost certain that cyber attackers are already starting to gear up for this. They'll be waiting patiently for the products expend extended support to end next.

              And like I said, it's just over a year away at which point they'll be doing all they can to find exploits. And the first thing they'll do, which is not that difficult is to find out which businesses are still using server 2012. So if you're still using this operating system by the end of October next year, you are gonna find yourself a sitting duck to lots of new cyber security attacks that come out then, because this is effectively what cyber criminals do, you know?

              They exploit situations, right? So you're exposing your data and you're exposing your network to potential breaches. So what should any business out there who's still using server 2012 do about it? Well, of course it comes down to a lot of the things that I say in the podcast, which is simply to take action.

              You know, you need to start planning for this now because you want to make sure that you're ahead of the game here. Especially if you are thinking about, moving to the cloud and you're not just replacing the server like for like, that's a fairly simple thing to do. You know, we have a server and replace it for a new one with new hardware, new software.

              However, when you come to these kind of big milestones in IT, you really want to be having the discussions about should we move to the cloud now? Is it the time for us to do this? Is it possible for us to do this and then looking at what your options are? A lot of businesses are finding that a hybrid cloud environment is more suitable rather than full cloud.

              And of course, the only way you're gonna know this is to have these conversations with your IT provider. Right now. And to be honest, if you're running server 2012, I would be expecting your IT company to be reaching out to you and having these conversations, because they won't know that this is on the horizon and you don't want to find out that they've got fifty customers with server 2012 that need to be replaced in the next year, because you know, you can do the maths quite easily to realise replacing fifty servers or migrating fifty businesses to the cloud, depending the size of your IT company, of course, and what resources they have but that's not something that can just be done overnight. And these are big jobs that you need to plan in advance. Okay. So the sooner you start the ball rolling then the better and the easier it's gonna be for you.

              Like I said, if your IT company hasn't been in touch with you yet, or we'll be probably expecting a lot of IT companies to be reaching out to their customers by the end of this year, once there's less than 12 months to go in terms of the support.

              And assuming of course that, your, IT company's on the ball with this, right. And they're being proactive. And they're thinking about this ahead of time, but you don't wanna find out that you get to, you know, September. next year, and you've only got a month left to go of support.

              Because of course, as I probably am expecting here that, getting server hardware may become difficult then because there'll be lots of people rushing it out the door at the last minute to try and replace their server that's going out support. So yeah, sooner you do it, the easier it is for you, and you can assess all your options properly instead of being forced in to make a decision right at the last minute.

              Of course I'm here. If you want to reach out to me to have that chat, any m3 Networks customers listening to this who have Server 2012, which is a few, we will be reaching out in the coming weeks to have those discussions with all you guys, but anyone out there who isn't working with m3 Networks who wants to have a chat about what their options are and, you know, ask me any questions about their business and about what's right for them, then that's what I'm here for.

              So please reach out. So I hope you've enjoyed this episode of Techcess.

              Take care, and we'll see you in the next episode.

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>949da227-4f0c-4c55-90a5-29296745beddWed, 27 Jul 2022 03:00:00 -040011:59falsefull5151Are your remote employees fully IT security protected?Do you have staff located in places separately from your main operations?

              This could cause big problems for your business if something goes wrong. And when it comes to your IT security, you're always at huge risk of this happening.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will talk you through some of the factors you might need to become aware of!

              Once you've listened, make sure you book in a free no obligation chat with us at m3 Networks so you can learn more about some of the things you can do to protect yourselves.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Do you have staff located in places separately from your main operations?

              This could cause big problems for your business if something goes wrong. And when it comes to your IT security, you're always at huge risk of this happening.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will talk you through some of the factors you might need to become aware of!

              Once you've listened, make sure you book in a free no obligation chat with us at m3 Networks so you can learn more about some of the things you can do to protect yourselves.

              You can do that here.

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>c96d17f2-6f6b-42d6-b518-e7a3716ebf41Sun, 24 Jul 2022 06:00:00 -040001:18falsebonusBig Data Security Challenges? Avoid them by taking the Techcess 57 Minute Data Security Challenge! mark from m3 Networks talks us through how easy it is to breach your IT network - and offers a free solution!

               

              This might prove to be the most important episode of Techcess that you ever listen to. Mostly because it could lead to you having the knowledge you need to decide to save your business. 

              If you're working with technology in your business, you probably assume that you're quite safe from attack.

              You see big organisations getting phished and hacked - despite investing in IT security - and you think to yourself that it'll never happen to you.

              Well, we're afraid to say, you're absolutely wrong.

              If anything, you're more at risk than the bigger organisations.

              Will you take the Techess 57 Minute Data Security Challenge?

              As Mark reveals in this episode, he's confident that he'd be able to find leaks and holes in your cybersecurity, regardless of how good you think your antivirus software is.

               

              Some other surprising facts that are revealed in this episode

              During this episode of the Techcess technology podcast, Mark reveals several home truths regarding your company's data security, including:

              • Most data breaches occur internally
              • Your password is completely safe and nobody could possibly guess it
              • Only opening emails from people you know is enough to protect you from attack
              
              

              Seriously, take a listen to this episode, and determine whether you're confident enough in your company's data security to take the Techcess 57 Minute Data Security Challenge! 

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_50_The_57_minute_Techcess_Data_Security_Challenge.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 50

              "Will you take the techcess 57 minute data security challenge?"

              "Another misconception is that cybersecurity is an expense I can't afford. Fair enough. When you're running a business, of course you want to keep costs down. But the fact is, you stand to lose a lot more money if you take chances of your cybersecurity than if you just get the cover that your business needs in the first place. And when you consider the fact that noncompliance with things like GDPR can mean multi-million-pound fines and carries a thorough risk to your business or reputation, spending a bit of money and protecting your data is actually the smart thing to do.

              IT security is an investment, not an unnecessary expense..."

              Scroll down to read the full transcript on the bottom of this page or click the link above to get a printable version!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, mark from m3 Networks talks us through how easy it is to breach your IT network - and offers a free solution!

               

              This might prove to be the most important episode of Techcess that you ever listen to. Mostly because it could lead to you having the knowledge you need to decide to save your business. 

              If you're working with technology in your business, you probably assume that you're quite safe from attack.

              You see big organisations getting phished and hacked - despite investing in IT security - and you think to yourself that it'll never happen to you.

              Well, we're afraid to say, you're absolutely wrong.

              If anything, you're more at risk than the bigger organisations.

              Will you take the Techess 57 Minute Data Security Challenge?

              As Mark reveals in this episode, he's confident that he'd be able to find leaks and holes in your cybersecurity, regardless of how good you think your antivirus software is.

               

              Some other surprising facts that are revealed in this episode

              During this episode of the Techcess technology podcast, Mark reveals several home truths regarding your company's data security, including:

              • Most data breaches occur internally
              • Your password is completely safe and nobody could possibly guess it
              • Only opening emails from people you know is enough to protect you from attack
              
              

              Seriously, take a listen to this episode, and determine whether you're confident enough in your company's data security to take the Techcess 57 Minute Data Security Challenge! 

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_50_The_57_minute_Techcess_Data_Security_Challenge.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 50

              "Will you take the techcess 57 minute data security challenge?"

              "Another misconception is that cybersecurity is an expense I can't afford. Fair enough. When you're running a business, of course you want to keep costs down. But the fact is, you stand to lose a lot more money if you take chances of your cybersecurity than if you just get the cover that your business needs in the first place. And when you consider the fact that noncompliance with things like GDPR can mean multi-million-pound fines and carries a thorough risk to your business or reputation, spending a bit of money and protecting your data is actually the smart thing to do.

              IT security is an investment, not an unnecessary expense..."

              Scroll down to read the full transcript on the bottom of this page or click the link above to get a printable version!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com - and select the menu item 'Reviews' 

              Episode 50 full transcript

               

              Would your business pass our 57 minute data security challenge?

              Are you brave enough to take the techcess data security challenge?

              In the 50th episode of Techcess, today, we are asking the question would your business pass or fail our 57 minutes Data Security Challenge?

              Yes, this is the 50th episode of Techcess. I can't believe it's been almost a year since we started to show. It's one of these things that I'd planned to do for quite a long time and we eventually pushed the button to make it happen. And here we are. And it's been enjoyable recording and producing this free content for business owners out there. And today it's going to be no different. And today, I'm setting out for all your business owners out there to take the 57 minutes Data Security challenge. And what does that mean? Well, I'm going to tell you about that.

              It's easy to believe that cyber criminals are not interested in your business because you're not a big household name or you don't have thousands of staff across dozens of locations. Okay? Sadly, that hasn't been true for some time. And these days, cybercriminals don't go after specific targets. Instead, they release malware and other bad software into the wild, seeking out easy targets. And here's how easy it is to be affected.

              It only takes one computer on your network to be a little bit out of date to allow some bad software to get in, or one member of your team to click a dodgy link and a spammy email, or a USB stick infected with software placed into one of your laptops.

              And most businesses are a lot more hackable than they realise. And the consequences are huge. If you are hit with something like crypto locker or another type of ransomware, you can get locked out of all of your devices and data for days. It takes a lot of time, effort and often cash to get back to business as normal. Here's a bold challenge for you. I'm confident that if I was to visit your business today, I'd find a weakness in your IT systems within just 57 minutes. And I call this a 57 Minutes Data Security Challenge. I bet I can uncover a way to get into your system or an unsafe working practice.

              And all I'll do is ask you some questions and have a quick look at your computers and the systems that your staff are using. Cyber criminals are always looking for ways into computer systems, and countless business owners make it really easy for them. Just having antivirus software in place, even if it's really good, simply isn't good enough in 2022. There are a lot of great antivirus products out there, but never assume that they will protect you from all threats. If cyber attackers really want to find a way in, there are plenty of other options available to them. It's all about perception. You see, one of the biggest security problems I see every day is the attitude that it's only the bigger companies that are at risk. The fact is, companies of all sizes face exactly the same threats. And cyber attackers particularly love the ones that take a blasé approach to security. So I'm just going to share with you a few other common misconceptions that IT professionals like me here every day.

              Cyber threats are always external, and this is false. The majority of data breaches happen internally and some are deliberate and others are completely unintentional. With more businesses employing short term staff and giving all the sundry access to internal systems, it's easy for data to end up in the wrong hands. There are countless employees who innocently click infected links or open email attachments that put their entire networks at risk. And most of the time, your biggest threat isn't a 'Cyber Barry' lurking in the shadows. It's the lovely, friendly person who makes everyone a cup of tea in the morning and makes one easy mistake without even realising it.

              Now, the next misconception is, nobody could ever guess my password. And if only this was the case. To the seasoned, cybercriminal passwords are surprisingly easy to figure out. In fact, if you want to see just how strong your password is and how long it would take for it to be cracked, you can head over to our website and use our free Password checker tool. And that's at m3networks.co.uk/passwordgenerator.

              Now, it is a password generator too, but you can also put in your current password and it will tell you how long it'll take to crack. And if you find out that it's a really easy password to be cracked, you can just click Generate Password and the free tool will give you a new password that you can use in your online accounts. Now, we all know that it's a pain to thousands of different passwords using uppercase, lowercase and funny symbols.

              So this is where a lot of people cut corners, right? The vast majority of users are going to choose a password that means something to them, like a name or an important date. And they also use the same password over and over again. The reality is, if you're using the same password for multiple accounts, you might as well not have one in the first place.

              And the next thing we hear is that I'm safe from viruses because I only open emails from people I know. Yeah, but cybercriminals are cleverer than that. They're able to create incredibly realistic looking emails that can fool even the most eagle-eyed administrator into opening a dodgy attachments. They replicate email addresses that are almost identical to the real thing, even down to the signature and the phone number. And at five minutes to home on a Friday afternoon, would you be on the ball enough to notice? You can't count on this.

              The next thing that we hear a lot is it's easy to spot an infected computer. Well, that's not necessarily true. Sure, if your screen is full of popups and takes half an hour to download a photo, it's probably a good sign that it's sickly. But a lot of viruses and malware can now run completely undetected, sneakily stealing all your critical data without any outward signs of infection.

              And the final misconception is that cybersecurity is an expense I can't afford. Fair enough. When you're running a business, of course you want to keep costs down. But the fact is, you stand to lose a lot more money if you take chances of your cybersecurity than if you just get the cover that your business needs in the first place. And when you consider the fact that noncompliance with things like GDPR can mean multi-million-pound fines and carries a thorough risk to your business or reputation, spending a bit of money and protecting your data is actually the smart thing to do.

              IT security is an investment, not an unnecessary expense.

              Let's take a look at some statistics. Of course, it wouldn't be a podcast about cybersecurity if we didn't throw in some stats there. But according to a recent survey conducted by the Digital Culture, Media and Sport Committee, over four in ten of all UK businesses suffered at least one cyber breach in the last year. And over half small businesses have been targeted. 81% of attacks are due to employee negligence and poor password management. And the average number of records stolen per attack has risen from just over 5000 to 9350, which is an increase of 87%. And the average cost of a data breach comes in at just over £1.2 million. Now, if you think these figures are scary enough, here's one that really wants to make me cry. Around 87% of small businesses still think that they won't be targeted by cyber attackers.

              87%.

              Now, you might even be listening to this and thinking, yeah, but chances are it still won't happen to me. I'm going to take my chances. But please don't. It's true that smaller businesses are different to huge multinational corporations, but that certainly doesn't make them less attractive to cyber attackers. It's quite the opposite in fact. It makes them positively irresistible. Because one of the most important differences is that the big boys usually survive attacks because they've got sufficient resources to fall back on, and small businesses like yours on the other hand usually don't. About half of all small businesses that experience cyber-attacks go bust within the next six months. And the bad guys love that. Bullies pick on weaknesses after all.

              If they see that you've got minimal security measures in place, they'll see it as the perfect opportunity to pick on you. It's the old analogy of I don't need to outrun the bear, I just need to outrun you. You probably all heard that one before. Perhaps one of the reasons that the average business owner takes that 'it wouldn't happen to us approach' that we usually hear about is because we only hear about high profile cases in the news.

              The headlines are full of stories about cyber-attacks. But when the only names we hear, the big ones, like Facebook, Talk Talk, Netflix, LinkedIn, Carphone Warehouse, NHS, it's really easy to switch off. So let's take a look at some cases that might feel a little bit closer to home.

              These are cases that were featured in The Daily Telegraph in the last couple of years or so. Now, there's a guy called Marcos Steverlynck I think I pronounced that properly, who runs an ecommerce marketplace called Rise Art. This site was subjected to several attacks, including a denial of service attack, which is a distributed denial of service attack, which basically floods the website with so much data that it can't respond and basically just shuts down. And this deliberately restricted the London based company's access to the internet. And for an ecommerce site, that's pretty bad news. So imagine your business can't access the Internet for a day or two days or a week. How would that impact your business?

              Another example is a Nottingham-based plant nutrition firm Micromix was it by ransomware attack. And they were very open about the fact that they took a relaxed approach to cybersecurity prior to the event, believing that they would be of little interest to hackers. Now, their operations manager at the time told The Daily Telegraph, we felt it wouldn't happen to us. We are now far more security conscious. As we know, it's not just the Talk Talks and Tescos of the world that hackers have in their sights. And another example of an auto components manufacturer Tow Bros, fell prey to the wanna cry virus. Remember that one from a few years back? It also hit the NHS in 2017. The company had security systems in place, but they weren't robust enough to prevent the virus infiltrating their network and accessing their critical data. And their head of it told the Daily Telegraph, when we tried accessing our data, money was demanded in the form of bitcoins. It seems a little bit more real now, doesn't it? So, while you're here, I'd like to show some of the most common ways that attackers get into your network.

              I've got five things here to cover, and number one is socially engineered malware. And this involves tricking users into running things like a Trojan horse programme that comes from trusted websites, where a website is temporarily compromised and delivers malware that tells the user to install a new piece of software in order to keep using the website. For example, you've probably all seen these things and they'll keep being given prompts to click past security warnings and disable any defences. And this might sound something like you wouldn't get caught out by, but surprisingly, they are believable and they're responsible for hundreds and millions of attacks each year.

              And the next up is phishing. Now, around 70% of all email is spam. A huge proportion of that spam is phishing attacks created to trick your users into handing over important information. The attackers masquerade as a reputable person or organisation and they distribute links and attachments that, when opened, will steal login credentials and account details. They may even take you to a fake login site that looks like the Office 365 login, but actually isn't. And of course, if you enter your username and password into their believing that you're logging into the legit site, you've just given an attacker your email password to your account.

              Next up is social media. Now, social media is brilliant. It connects us with people from all over the world, opens up a huge new commercial opportunity for businesses that wouldn't have been possible 20 years ago. But it's not without problems. And corporate hackers are always on the lookout for ways to hack into your Facebook, Twitter or LinkedIn accounts and steal your contacts or identity.

              The next one, which is a really common thing that we see a lot, is out of date software. So if your software is past its sell by date and missing out on latest patches and updates, your gambling with your IT security. Technology has a way of becoming damaged in ways that aren't obvious to the untrained eye. Cybercriminals, however, can easily spot flaws in software and use them as a way into your network. So don't assume that because it seems to be working fine that you won't be at risk. And we've seen examples of that here at m3 with customers that have outdated software and the software company isn't supporting it anymore, so there's no updates and patches, but it's going to cost quite a bit of money to make the upgrade. And for the business owner, I can completely understand that. Sometimes you look at that and say, well, we're not going to get much business benefit from upgrading to the latest version of their software, but you are going to get a massive security benefit. So I definitely want to be on supported versions of all the software that you use, which is also a Cyber Essentials requirements. So if you are Cyber Essentials certified, or...]]>e2b46857-9c64-4343-bfeb-db20e5fbf4faWed, 20 Jul 2022 03:00:00 -040016:41falsefull5050Employees going rogue with IT securityDo your staff do their own thing when it comes to the software and apps they're using and installing inside your business network?

              You probably don't realise it, but they're putting your business and its IT security at huge risk by doing this.

              There's a reason that bigger companies put huge restrictions on the apps and tools they use, and who can access them.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how this can cause real problems!

              And tells you what we at m3 Networks can do about it!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Do your staff do their own thing when it comes to the software and apps they're using and installing inside your business network?

              You probably don't realise it, but they're putting your business and its IT security at huge risk by doing this.

              There's a reason that bigger companies put huge restrictions on the apps and tools they use, and who can access them.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how this can cause real problems!

              And tells you what we at m3 Networks can do about it!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>3e6f5641-3798-4fb9-a830-75db1d82f049Sun, 17 Jul 2022 07:00:00 -040001:18falsebonusCommodore 64 computer memories (Meet Mark and learn the origin story of m3 Networks) 
              We're about to take you on a retro journey in this episode. We'll learn all about a young Mark Riddell and how he and the rest of the m3 Networks crew (Techcess team) originated.

              So, as you've hopefully already learned about us, m3 Networks is a Perthshire-based IT business that provides innovative, cutting-edge solutions to businesses of all sizes.

              With over 10 years of experience in the industry, m3 Networks has a proven track record of delivering tailored solutions that meet the specific needs of each and every customer.

              So that's the sales pitch.

              But what about the people behind the business?

              What do you know about us? We suspect nowhere near enough, so for this episode. Mark is going to share the origin story behind the m3 Networks IT support business as it exists today.

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_49_the_tale_of_Techcess_Meet_Mark.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

              In this episode you'll learn:

              • What first got Mark interested in computers
              • The young version of Mark offering 'tech support' 
              • Redundancy and the aftermath, including Mark and Mary
              • The three key areas m3 work on with new clients
              • How you can actually meet Mark in person
              
              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 49

              "Meet mark the commodore 64 loving tech whizz - episode 48 transcript"

              "And as the years went by, computers got more sophisticated and my obsession grew and any free time I had was spent either using a computer or learning about them..."

              Scroll down to read the full transcript on the bottom of this page or click the link above to get a printable version!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them  

              We're about to take you on a retro journey in this episode. We'll learn all about a young Mark Riddell and how he and the rest of the m3 Networks crew (Techcess team) originated.

              So, as you've hopefully already learned about us, m3 Networks is a Perthshire-based IT business that provides innovative, cutting-edge solutions to businesses of all sizes.

              With over 10 years of experience in the industry, m3 Networks has a proven track record of delivering tailored solutions that meet the specific needs of each and every customer.

              So that's the sales pitch.

              But what about the people behind the business?

              What do you know about us? We suspect nowhere near enough, so for this episode. Mark is going to share the origin story behind the m3 Networks IT support business as it exists today.

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_49_the_tale_of_Techcess_Meet_Mark.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

              In this episode you'll learn:

              • What first got Mark interested in computers
              • The young version of Mark offering 'tech support' 
              • Redundancy and the aftermath, including Mark and Mary
              • The three key areas m3 work on with new clients
              • How you can actually meet Mark in person
              
              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 49

              "Meet mark the commodore 64 loving tech whizz - episode 48 transcript"

              "And as the years went by, computers got more sophisticated and my obsession grew and any free time I had was spent either using a computer or learning about them..."

              Scroll down to read the full transcript on the bottom of this page or click the link above to get a printable version!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com - and select the menu item 'Reviews' 

              Episode 49 full transcript

               

              In today's episode of Techcess, I thought I'd actually take some time to properly introduce myself.

              Now, it only just dawned on me recently that I haven't actually spent much time talking about me and that's because it's not really be something that I would naturally do anyway. And the whole point of Techcess is to give information to business owners out there about how they can make sure their business has the right technology and security in place to enable their business to be more successful.

              But I'm fully aware that people like to do business with people that they meet, like, know and trust.

              And I haven't really spent much time introducing myself or talking about my background in order for you guys to get to know me a little bit better. So let me know properly introduce myself and my business. I have always loved computers. And messing about with my Commodore 64 computer fills my earliest memories.

              Now, if you're too young or too cool to know what that is, it's a really old computer and it was the first computer that we owned in the family.

              And as the years went by, computers got more sophisticated and my obsession grew and any free time I had was spent either using a computer or learning about them. And I even built my own when I was just 16 and when the internet became more commonplace than trees and it deepened and the world opened up to me and I loved all the new things that you could learn and practise and even started building websites written in notepad.

              And when it came to IT support and fixing things and providing, I guess, customer service, that kind of all came in my teens, where once people started to get computers and houses and PCs became a little bit more affordable, I was starting to get asked by the neighbours and mum and dad's friends about "can you have a look at someone's computer - they're having a problem with it" and that kind of stuff.

              And I started doing that just because I like fixing things, but then people started giving me money for it. It was ten pounds here, twenty pounds there and I was like, I can earn money from doing this and enjoy it at the same time.

              Because seeing a problem, working to troubleshoot it and fixing the problem is ultimately how my brain works. I am a problem solver and I guess if you are natural problem solver and you have that logical problem solving mindset, then it is a fantastic industry to go in because that is one of the core skills that are required. So you could say that a career in IT was a fairly obvious choice for me. So after studying a computer networking degree at Perth College, I started off working self employed for a few years, doing domestic support work just in the local area. After a few years, I moved on to working with an It support company based in Dundee.

              And I really enjoyed the job. The problem solving creative solutions and seeing the difference I was making to the companies that I worked with was really rewarding. But while I loved my job and the clients that work with, unknown to me, this business wasn't working out financially. And then one day, myself and the other founders of m3, Mark and Mary, were told we were going to be made redundant.

              And then we realised that we needed to go and do this for ourselves. So in August 2009, which is the very next day after being made redundant, we set up m3 Networks and haven't looked back since. I remember sitting around Mary's kitchen table trying to work out what we were going to call ourselves and my six month old daughter Chloe was sitting on my knee. Of course, she was completely oblivious to the fact that with no idea how we're going to pay the bills that month, and she was sitting laughing away, bang on the laptop keyboard. It all happened very quickly.

              Kind of still feels that yesterday, but since 2009, we've grown in exactly the way that we kind of hope for. We have our own team now. We have dozens and dozens of businesses in the local area and across the UK further afield that see us as a trusted It support partner. And my whole team are personally invested in each and every business that we work with and we celebrate our customer success as if it were our own, because really it is. And we know that we've played a part in helping each businesses to reach their goals and hit their targets and that's a great feeling. There's a little bit more about me and my backstory and how it came to be where we are now and m3 Networks and how we got started. It's usually the other way around. I think for most people, when they start a business, you know, people have time to think about it and plan it and we were the opposite, we hit the ground running.

              We had a handful of clients that came with us from our company that we used to work for and, yeah, things just went from there. And of course, we're in the banking crisis back in 2009 still, so the first few years were pretty slow and it's really in the last five, six, seven years, that employee has really grown a lot stronger to the position that's in today. So now that you know a little bit more about me in the business and how we got started, I thought it'd be worthwhile talking about what happens if you're ready to explore working with us, particularly what happens in the first 90 days of working with a new customer. So here's some important information that you need to know.

              My team and I will work on three key areas and number one is learning as much as we can about your business. Because as I've already said, the more we know about customers business, the best place we are to serve them and provide the right advice for their business.

              Number two is fixing any outstanding problems that are left behind by the old IT company. I think it's fair to say that I don't think we've taken on any new customers where there hasn't been some hangover issues from their previous It company. Because let's face it, if there was no issues in IT company was on the ball, you probably wouldn't be moving to us in the first place, right? Sometimes there's lots of issues, sometimes it's just a few issues and quite often there's issues that your team have been holding back because they didn't feel like your previous IT company was someone that they could talk to or could help with their problems for whatever reason.

              And then number three is creating your technology strategy. Because here at m3 Networks, my hope and our team's hope, is that we expect to work with you for years to come. We've got customers that we work with even in our previous life prior to m3 Networks with relationships going back 15 years. We're not here for a short term quick, but we're here for a long term partnership. So the goal in that first ninety days is to make sure that we set you up for success and you're going to get to know what we can and can't do and with realistic expectations. We also outline what we need from you and how to be a great partner because we're going to examine every part of your It set up. Because as I said, the more that we know, the better.

              And we make sure that we document everything and then we'll even ask about things like your website hosting and examine any specialist software that you use in your business. Because even if we are not directly supporting these things, we still want to know how it works and who is supporting it. Because at some stage you're probably going to ask us about it in the future. So we need to know about every single service, a third party vendor that you're currently using. Of course it will mean there's a little bit of work for you and your team, but I promise it will be worth it. And you only need to do it once.

              And once my team has all the information, we're going to analyse that and we're going to make sure that we understand every aspect of your technology. Because any IT company that doesn't do this is simply not doing their job properly. And then we're going to talk to your team. We want to find out about what the existing problems are, what frustrates them, what makes their job more difficult. And we'll also review anything that your previous IT support provider told them couldn't be done, fixed or created. And there's no promise we can make it happen but of course we want to try. Your first 90 days working with me and the team here at m3 Networks we are going to reset everything and I don't mean reset everything from a configuration point of view, but we're going to reset the playing field if you like, when it comes to your IT systems and then we're going to get everything set back up to the highest level it needs to be and that's where it's going to stay, where we maintain things and then, and only then that we are going to begin our strategic and forward thinking working together and this is unique process for the client and we can tell you more about that when we talk and how we deliver that through account management.

              So if you want to get in touch with me you can reach out and call us at 01738 237001, that's our main office number. Or feel free to connect with me on LinkedIn. The URL to my LinkedIn profile will be in the show notes below and if you visit our website at m3networks.co.uk you will see a link, it's all over the website to book a 15 minutes call with me which is completely no obligation, you can pick that in my calendar, a time that suits you and it'd be great to chat. So all it's left for me to do is to say have a great day and we'll see you next time.

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>f705342c-4869-48cb-a3e3-1aeeaa797292Wed, 13 Jul 2022 03:00:00 -040010:43falsefull4949Microsoft is retiring "Microsoft Azure Face AI"Have you dabbled with Microsoft Azure's facial recognition software?

              Facial recognition is an increasingly popular form of biometric authentication that can be embedded into apps with little machine learning expertise.

              The features include facial detection and identification, as well as the ability to match against your private repository or identify people by photographing them - all in a seamless user experience without any noticeable lag time!

              You could apply this technology for things like introducing new users (who will need proof) access control where identifying oneself means granted permission; authenticating regular customers without having their card scanned each time they come through doors.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how Microsoft is demonstrating true leadership by taking a big decision regarding this software!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>Have you dabbled with Microsoft Azure's facial recognition software?

              Facial recognition is an increasingly popular form of biometric authentication that can be embedded into apps with little machine learning expertise.

              The features include facial detection and identification, as well as the ability to match against your private repository or identify people by photographing them - all in a seamless user experience without any noticeable lag time!

              You could apply this technology for things like introducing new users (who will need proof) access control where identifying oneself means granted permission; authenticating regular customers without having their card scanned each time they come through doors.

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how Microsoft is demonstrating true leadership by taking a big decision regarding this software!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>5479cc9b-cff6-405a-a2d2-a4849a2de28bSun, 10 Jul 2022 07:00:00 -040001:18falsebonus"2022 Cyberthreat Defense Report" Is Out - Techcess talks you through all the IT insights 
              We love bringing you deep-dive insight into technology and its impact on business. This episode is no exception, as our own Mark Riddell and the Techcess team talk us through the insights contained in the 2022 Cyberthreat Defense Report.

              This is a report that has been produced by the Cyber Edge Group and is sponsored by one of m3 Networks partners, Connect Wise, which is one of the key tools that we use here internally, at m3 Networks.

              You can download the report and take a look at it for yourself, here:

              https://www.isc2.org/-/media/ISC2/Research/Cyberthreat-Defense-Report/2021/CyberEdge-2021-CDR-Report-v10--ISC2-Edition.ashx

              We thought you'd find it's really insightful and felt that we wanted to let you know what's going on around the world when it comes to cyber attacks.

              After all, you're a listener to this podcast, so we're confident you'd find it interesting.

              The episode contains a lot of stats, but we're confident that Mark's done a great job of simplifying these for you, and helping you cut through the data to get the real TL;dr of what's contained in the report.

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_48_cyberthreat_defence_report.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

              If you want to get an idea of the insights Mark talks us through in the episode of "2022 Cyberthreat Defense Report" then here's the headlines for you!

              • There has been no let up in pressure on security teams
              • There's a persistent shortfall of skilled IT security personnel
              • Account takeover attacks are still growing as a threat
              • Ransomware rates continue to climb
              • Security teams accepting 'new normal'
              
              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 47

              "2022 cyberthreats defense report - episode 48 transcript"

              "Let's crack on and talk about the top five insights for 2022.

              Number 1 – no let up in pressure on security teams

              So number one, there has been no let up in pressure on security teams.

              Now, while the number of organisations that experienced a successful cyber attack actually dropped a touch from 86.2% in the previous survey last year to 85.3% in this one, the percentage victimised by six or more attacks increased to a new record of 40.7%.

              And the number of respondents who think that is somewhat or very likely that the organisation will be successfully attacked in the coming year reached a new record of 76.1%.

              So if you don't think that cyber attack is going to happen in your business, the data shows...]]> 

              We love bringing you deep-dive insight into technology and its impact on business. This episode is no exception, as our own Mark Riddell and the Techcess team talk us through the insights contained in the 2022 Cyberthreat Defense Report.

              This is a report that has been produced by the Cyber Edge Group and is sponsored by one of m3 Networks partners, Connect Wise, which is one of the key tools that we use here internally, at m3 Networks.

              You can download the report and take a look at it for yourself, here:

              https://www.isc2.org/-/media/ISC2/Research/Cyberthreat-Defense-Report/2021/CyberEdge-2021-CDR-Report-v10--ISC2-Edition.ashx

              We thought you'd find it's really insightful and felt that we wanted to let you know what's going on around the world when it comes to cyber attacks.

              After all, you're a listener to this podcast, so we're confident you'd find it interesting.

              The episode contains a lot of stats, but we're confident that Mark's done a great job of simplifying these for you, and helping you cut through the data to get the real TL;dr of what's contained in the report.

              (Want to download your free copy of m3's IT services buyer's guide that Mark mentions in the episode?)

              You can do that by clicking here: 

              https://m3networks.co.uk/buyersguide

               

              Click this is you're hard of hearing and want to just download and read the episode as a PDF:

              http://traffic.libsyn.com/techcess/Techess_48_cyberthreat_defence_report.pdf

              In an area with restricted data? Click this for a smaller sized version of the episode.

              If you want to get an idea of the insights Mark talks us through in the episode of "2022 Cyberthreat Defense Report" then here's the headlines for you!

              • There has been no let up in pressure on security teams
              • There's a persistent shortfall of skilled IT security personnel
              • Account takeover attacks are still growing as a threat
              • Ransomware rates continue to climb
              • Security teams accepting 'new normal'
              
              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 47

              "2022 cyberthreats defense report - episode 48 transcript"

              "Let's crack on and talk about the top five insights for 2022.

              Number 1 – no let up in pressure on security teams

              So number one, there has been no let up in pressure on security teams.

              Now, while the number of organisations that experienced a successful cyber attack actually dropped a touch from 86.2% in the previous survey last year to 85.3% in this one, the percentage victimised by six or more attacks increased to a new record of 40.7%.

              And the number of respondents who think that is somewhat or very likely that the organisation will be successfully attacked in the coming year reached a new record of 76.1%.

              So if you don't think that cyber attack is going to happen in your business, the data shows that most businesses are expecting it to happen.

              Number 2 – persistent shortfall of skilled IT staff And number two out of the top five insights..."

              Scroll down to read the full transcript on the bottom of this page or click the link above to get a printable version!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com - and select the menu item 'Reviews' 

              In this episode of Techess, we're going to spend a few minutes reviewing the "2022 Cyber Threat Defense Report" (sic).

              Now this is a report that has been produced by the Cyber Edge Group and is sponsored by one of our partners, Connect Wise, which is one of the key tools that we use here internally, at m3 Networks. I'm going to give you a little bit of a heads up warning. If you're not someone who likes statistics, you're probably not going to enjoy this report because it is quite stat heavy as you'd expect from any research document. There is going to be a lot of percentages talked about in here. But it's really insightful to let you know what's going on around the world when it comes to cyber attacks. Are things getting better or things getting worse? What are the real things that are causing the problems for businesses? Okay, now just to give you an idea of the demographics of the survey, this was a survey that was carried out with well over one thousand qualified IT security decision makers and 17 countries across 19 different industries were represented in this report. Now, there's far too much in this report to cover in a single episode of Techcess. So what I'm going to do probably over the next few weeks is break down certain areas. So today I just want to cover the highlights and give you the summary. So just think of this as the TLDR version of the report.

              Let's crack on and talk about the top five insights for 2022.

                Number 1 – no let up in pressure on security teams  

              So number one, there has been no let up in pressure on security teams. Now, while the number of organisations that experienced a successful cyber attack actually dropped a touch from 86.2% in the previous survey last year to 85.3% in this one, the percentage victimised by six or more attacks increased to a new record of 40.7%. And the number of respondents who think that is somewhat or very likely that the organisation will be successfully attacked in the coming year reached a new record of 76.1%. So if you don't think that cyber attack is going to happen in your business, the data shows that most businesses are expecting it to happen.

                Number 2 – persistent shortfall of skilled IT staff  

              And number two out of the top five insights is that the biggest security issues for many organisations are persistent shortfall of skilled IT security personnel and low security awareness among employees. Now, here at m3 Networks, we can solve both of those problems and we'll come on to that later on. But these continue to top the list of factors that inhibit organisation from adequately defending themselves against cyber threats because we see a lack of security skills across a wide range of job roles and find that user security awareness to be an area where the survey respondents doubt their organization's capabilities.

                Number 3 – ATO attacks growing in trend  

              Among cyber threats, ransomware and account takeover attacks are poised to overtake malware as number one concern. Malware is still perceived as the most important threat, but account take over attacks or an ATO and credential abuse attacks moved up from fourth place last year to number two this year and ransomware is only a tad behind. And the report says that we think one or the other will take over the top spot in the next year or two.

                Number 4 – Ransomware rates increasing  

              Now pressure from ransomware ratchets up once again. So the percentage of organisations victimised by a ransomware attack in the last twelve months rose by two and a half percent to reach a new high of 71%. Ransom demands continued to rise and the percentage of organisations decided to pay the ransom actually jumped from 57% to 62.9%, which is also a record high.

                Number 5 – the new normal in IT security  

              And the final insight for 2022 is that security teams are getting a handle on the new norm created by Covid-19. So after a scramble to adapt to the disruption caused by the pandemic, they are now well along in deploying and managing technologies and processes to build security into web and mobile applications, making things like working from home more secure and improving the security and economics of networking with cloud based resources.

                 

              That's your top five insights for 2022 from the report. And I want to spend another few minutes just talking about some of the highlights from the search. So this is very high level key takeaways and some good information out there. Some of this information I'll preempt by saying may go over the heads of some people and I know that's not normally how things are pitched here at Techcess, but I do know that there are some people in IT industry and cybersecurity industry that may be listening to this and this might be some good information for them to take away back to their businesses too. So looking at the current security posture then that over six attacks are becoming common.

               

              So last year 85% of organisations experience of cyber attack, well, those experiencing over six attacks rose to a new high and we mentioned that was one of the top in facts as well. So experiencing multiple cyber attacks is becoming a lot more common. Now there's no let up seen, so the number of respondents seen a successful attack is likely coming to New Year has reached a new record of 76%. Again, that was one of the top insights. Your SAS apps are well protected, so this is your software as a service product. So online tools and products that use within your business say that respondents have confidence in the security posture of SaaS companies. Companies such as Xero, QuickBooks, your online platforms that you might be using in business. The confidence in these businesses to protect those apps is pretty high.

               

              And of course we have to mention the ongoing talent drought. They know 84% of organisations surveyed in this report so that they can't find enough skilled security people. And this is a problem globally in the It and cyber industry there's just a shortage of skilled people. A few other kind of key takeaways from this research showing things like new threats rising. We already mentioned account takeover and ransomware closing in as being the number one cyber threat to our greatest concern. Things like PII, which is personally identifiable information and credentials at risk among web and mobile applications. And PII harvesting and account takeovers are most prevalent and quite concerning. There's bad news on ransomware and that the damage from ransomware continues to grow, which it has done for years and years. We did mention things like the people problems. So again, the two biggest barriers to effective security is that lack of skilled personnel to manage it and also employees at low security awareness.

               

              Here's a really good thing to come out of the research. 83.2% of organisations expect to see their IT security budget grow this year. And that's fantastic because of course, ultimately it comes down to spending money, right? That's not getting away from that. That's not hiding behind the fact that this is something that you have to make a conscious decision to invest in, in your business. This is not just something that you do have some spare cash at the bottom of the drawer, this is something you consciously have to budget for in your annual budget and just along with everything else that you budget for within your business. Now, one of the things you mentioned a couple of times here is the talent drought and the lack of skilled security people out there. It's fair to say that most people listen to this episode of Texas are not going to be businesses of a size that are going to hire internal cybersecurity staff. They are more likely to either rely on the IT company to take care of this or they are going to want to work with what we would call an MSSP - a managed security services provider. And MSPs are kind of like MSPs, which you probably have already, you might not call them that, but your IT company is typically an MSP and managed services provider, so they're providing your IT support, maybe your broadband, your Office 365 staff, so maybe some cloud backup solutions and endpoint security product. These are all managed services, but taking it to the next level of the MSSP. This is where the dedicated cybersecurity staff and cybersecurity products come into play. And a lot of businesses are choosing to bring in a third party MSSP to work alongside their existing IT company, which is actually a great solution for businesses because you get to carry on work with the IT company that you know and you like and you've used them for years and years and years and you might never decide that you're going to change and move away from them, but you can bring in that cybersecurity professional company to plug the gaps. Because, fair to say, most IT companies don't really have this covered or not covered to a level where you need it to be. So rather than having to kind of rock the ball and change things dramatically, you can stay with the IT company and bring in a company like us, for example, to plug the gaps and provide the cyber security services and work in partnership with your IT company. And actually having your IT company and your cybersecurity company separately can be a good thing. Some people like that, some people like all under one roof, which we do for a number of businesses as well. But whatever suits the customer base is what we look to work towards. So I hope this has been a good insight. We're halfway through 2022, and I thought it would be a good time to kind of take stock and review where things are globally in terms of the cybersecurity landscape. I do plan to have some more in depth follow ups on specific things that we've mentioned here. Things like security awareness training, which again, is something that we do here at m3, but we can dedicate a whole episode to that and also talk a little bit more about ransomware and the account takeover threats, which are going to be the number one thing soon that we're all going to have to find ways or better ways to handle than what most businesses are doing right now. So I hope that's been informative. That's it for this episode of Techcess. Have a great weekend.

               

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>df88e0ae-75b5-40e1-b286-60c7cc34b3f4Wed, 06 Jul 2022 03:00:00 -040011:47falsefull4848Spam email is still wasting your staff's timeThere are some pretty incredible stats shared in this bonus episode regarding the numbers of hours of wasted time most companies are enduring because of spam!

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how much time is wasted, and what you can do about it!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>There are some pretty incredible stats shared in this bonus episode regarding the numbers of hours of wasted time most companies are enduring because of spam!

              In this Techcess Tech Update bonus podcast episode, Techcess Annie will explain how much time is wasted, and what you can do about it!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>2fbd1b92-9a85-4ec1-a1c5-b84bf27bda60Sun, 03 Jul 2022 07:00:00 -040001:31falsebonusSeven benefits of using technology for recording business phone calls coming in to your small or medium sized companyMark Riddell and the Techcess team have popped together an insights-loaded episode all about the benefits of having a system for recording business phone calls that are coming in to your office or network!

              (Check out the transcript below to get the link to your free IT services buyer's guide that Mark mentions in the episode!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              In an area with restricted data? Click this for a smaller sized version of the episode.

              When it comes to recording business phone calls, there are a number of benefits that can be reaped

              First and foremost, recording calls can help to better your company's interactions with customers.

              This is because businesses can go back and listen to past conversations in order to see what went well and what could be improved.

              This is just one of the many benefits we outline in episode 47 of Techcess.

              If you ever find yourself frustrated with your customer service interactions, record them and replay the recording for staff members.

              You'll be able to recognise areas where improvement could occur while also giving employees a chance at self-reflection so they know what's best when it comes to time for them to again take care of clients!

              The seven benefits of recording business phone calls coming in to your small or medium sized company which are explained by Mark are these:

              Better customer interactions Protecting you from liabilities Promoting best practices Anticipating your customer’s needs Delivery of the best possible customer journey Optimising your customer service workflows Ensuring regulatory compliance

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 47

              "The benefits of recording business phone calls coming in to your small or medium sized business are huge!"

              "In today's episode of Techess, I'm going to be talking about the benefits of recording business phone calls coming in to your small or medium sized business.

              I think it's probably fair to say that when it comes to thinking about technology that can really help your business, call recording isn't one of the things that probably springs to mind. Why would it be? I mean, normally call recording is something that you hear when you phone into a call center - you know "all calls will be monitored and used for training purposes", et cetera, et cetera. So how can call recording benefit the average small, medium sized business out there? Well, keep listening on because I'm going to cover a number of areas where call recording can actually help benefit your business.

              It's probably not too difficult to guess that the importance of call recording is all about improving your customer service. Because most businesses today understand that regardless of what it is that you do, the importance of excellent customer service is paramount. Because after all, keeping your customers happy is what sets you apart]]>Mark Riddell and the Techcess team have popped together an insights-loaded episode all about the benefits of having a system for recording business phone calls that are coming in to your office or network!

              (Check out the transcript below to get the link to your free IT services buyer's guide that Mark mentions in the episode!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              In an area with restricted data? Click this for a smaller sized version of the episode.

              When it comes to recording business phone calls, there are a number of benefits that can be reaped

              First and foremost, recording calls can help to better your company's interactions with customers.

              This is because businesses can go back and listen to past conversations in order to see what went well and what could be improved.

              This is just one of the many benefits we outline in episode 47 of Techcess.

              If you ever find yourself frustrated with your customer service interactions, record them and replay the recording for staff members.

              You'll be able to recognise areas where improvement could occur while also giving employees a chance at self-reflection so they know what's best when it comes to time for them to again take care of clients!

              The seven benefits of recording business phone calls coming in to your small or medium sized company which are explained by Mark are these:

              Better customer interactions Protecting you from liabilities Promoting best practices Anticipating your customer’s needs Delivery of the best possible customer journey Optimising your customer service workflows Ensuring regulatory compliance

               

              Episode transcript preview

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript of episode 47

              "The benefits of recording business phone calls coming in to your small or medium sized business are huge!"

              "In today's episode of Techess, I'm going to be talking about the benefits of recording business phone calls coming in to your small or medium sized business.

              I think it's probably fair to say that when it comes to thinking about technology that can really help your business, call recording isn't one of the things that probably springs to mind. Why would it be? I mean, normally call recording is something that you hear when you phone into a call center - you know "all calls will be monitored and used for training purposes", et cetera, et cetera. So how can call recording benefit the average small, medium sized business out there? Well, keep listening on because I'm going to cover a number of areas where call recording can actually help benefit your business.

              It's probably not too difficult to guess that the importance of call recording is all about improving your customer service. Because most businesses today understand that regardless of what it is that you do, the importance of excellent customer service is paramount. Because after all, keeping your customers happy is what sets you apart from the competition. And one powerful tool for boosting your customer relationships is call recording. Especially when you combine this with call analytics. This helps you understand and improve the level of service that you provide and it also helps ensure regulatory compliance and protecting you from legal risks. So here's how call recording is going to benefit your business. I've got seven things to talk about..."

              Scroll down to read the full transcript on the page or click the link above to get a printable version!

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark and the m3 Networks team have put together for you?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              Full transcript - Techcess episode 47 The benefits of recording business phone calls coming in to your small or medium sized business are huge! Here are just a few of them. Techcess Episode 47 transcript

              Mark Riddell

              In today's episode of Techess, I'm going to be talking about the benefits of recording business phone calls coming in to your small or medium sized business.

              I think it's probably fair to say that when it comes to thinking about technology that can really help your business, call recording isn't one of the things that probably springs to mind. Why would it be? I mean, normally call recording is something that you hear when you phone into a call center - you know "all calls will be monitored and used for training purposes", et cetera, et cetera. So how can call recording benefit the average small, medium sized business out there? Well, keep listening on because I'm going to cover a number of areas where call recording can actually help benefit your business.

              It's probably not too difficult to guess that the importance of call recording is all about improving your customer service. Because most businesses today understand that regardless of what it is that you do, the importance of excellent customer service is paramount. Because after all, keeping your customers happy is what sets you apart from the competition. And one powerful tool for boosting your customer relationships is call recording. Especially when you combine this with call analytics. This helps you understand and improve the level of service that you provide and it also helps ensure regulatory compliance and protecting you from legal risks. So here's how call recording is going to benefit your business. I've got seven things to talk about.

                Better customer interactions

              So number one is you will develop better customer interactions because recording your calls and then playing them back to your staff and to your team can help improve the quality of customer care and raise the bar for excellence as this gives staff a viable opportunity for self-reflection and analysis. And sometimes listening to how you interact with customers can be a real eye opener.

              Protecting you from liabilities

              The next thing that call recording is going to help with in your business is protecting your business from liability risks. Because recordings help clarify who said what to who in disputes, resolving misunderstandings and reassuring both your staff and your customers. Playing back a recorded call allows your staff to review a conversation, compare what was said with their notes or how they see the call go, and then make all the necessary follow up actions. And knowing that a call is being recorded also shields your staff from verbal abuse.

              Promoting best practices

              The next thing that's going to help within your business is to promote best practices. Used well in staff training, call recordings from real customer interactions are great for illustrating call handling techniques and ways to enhance the customer dialogue. As part of quality monitoring, listening to your staff's customer conversations allows you to identify the high and low performers so you can make sure everyone gets encouragement, praise and support that they need. And this will increase your staff motivation and employee satisfaction.

              Anticipating your customer’s needs

              Number four on my list is anticipating customer needs. Call recordings can be a valuable tool for identifying changing customer needs and market trends. Armed with this insight, you can stay one step ahead of your customer's requirements and prepare your staff to have more relevant customer conversations. You'll be in a better position to offer your customers exactly the answers, the products and the solutions that they are looking for.

              Delivery of the best possible customer journey

              Now next up, we're going to talk about delivering the best customer journey. Now, when you integrate call recording with call analytics, recordings help demystify how your staff handle customer calls, from the average speed of answer to the average call duration to the use of certain key phrases. Now, when you analyze these metrics company wide per branch on an individual basis, this allows you to make strategic decisions on fine tuning your customer service. This insight can also help identify unhappy customers so you can take proactive steps to retain them.

              Have you downloaded Your free IT services buyer’s guide yet? Read on to learn more!

              Now, I've got two more things to talk about in this episode about how call recording can benefit your business. But first up, I just want to tell you a little bit about the IT Services Buyers Guide that we have. This is a free document on our website. You don't have to enter any information to get access to it. You just need to head over to m3networks.co.uk/buyersguide and you'll be able to click the link and get the download. And this is going to give you loads of information to help you understand the questions that you need to ask any potential IT partner in your business? Or indeed just go back and ask these questions to your existing IT company and then it can help find out whether you're being served correctly and whether there are any gaps in the IT support services that you are being offered. Now let's get back to the episode.

              Optimising your customer service workflows

              And so the next thing that call recording is going to help within your business is optimising the customer service workflows. Now, call recordings can be used to check that your processes and procedures are correctly scripted. Following the trail of conversations lets you find and fix any breakdowns in customer service before they affect other customers. For example, are your staff all answering the phone in the same way? Have you trained them in a certain way to answer the phone or to handle certain inquiries? What happens if a customer phones up that's not particularly happy and they're a little bit irate? How is your staff going to deal with that? And do certain members of staff handle those situations better than others. So you can make sure that any processes and procedures that you have in your business are being followed correctly.

              Ensuring regulatory compliance

              And the final thing to talk about with call recording is ensuring regulatory compliance. Now, this isn't the most exciting thing in the world, of course, but some businesses are legally required to record calls in order to comply with regulatory frameworks. And this could include conversations that may lead to deal changes or cancelation of orders, advisory conversations, and even some internal communications. Call recordings must be encrypted and stored in a manipulation safe manner. In addition, call recordings encourage employees to adhere to company policies.

              Now, if you've been listening to the show for a little while, you may have heard my guest episode with Myles Leach from NFON, who are our hosted VoIP telephony partner here at m3 Networks. And as you'd expect from a modern hosted VoIP provider, they do have a call recording feature as part of the service. We actually use the same system here internally at m3 Networks to record our calls. And if this is something that you'd like to talk about implementing within your business, then please feel free to book a 15 minutes call with me and we can have a chat about your phone system. You can head over to m3networks.co.uk/meetemark and you'll be able to see my live calendar where you can book a 15 minutes call at a time that suits you, and then we can have a coffee and a chat. So that's all I have for you today. Have a great week.

               

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>12b9b9de-21d2-4a5e-835f-27320088cba0Wed, 29 Jun 2022 03:00:00 -040008:29falsefull4747(VIDEO TRAILER) 7 benefits of recording business phone callsTomorrow's episode of Techcess we'll be talking you through the reasons you might want to consider recording business phone calls coming in to your offices.
              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              Some businesses can't survive without embracing IT transformation.

              Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark Tomorrow's episode of Techcess we'll be talking you through the reasons you might want to consider recording business phone calls coming in to your offices.

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              Some businesses can't survive without embracing IT transformation.

              Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              Some businesses can't survive without embracing IT transformation.

              Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>0502743f-cf3b-4ee0-bd3a-0c000c3f514fTue, 28 Jun 2022 21:46:53 -040000:20falsetrailerMicrosoft Windows 11 privacy auditingLet's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this.

              But what about your PC?  Well good news!

              Just for you, it's another Techcess Tech Update bonus podcast episode in which Annie will explain what's being done about privacy in Windows 11!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>Let's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this.

              But what about your PC?  Well good news!

              Just for you, it's another Techcess Tech Update bonus podcast episode in which Annie will explain what's being done about privacy in Windows 11!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>1e65d07f-38b2-429e-8a21-081cf36ffc7dSun, 26 Jun 2022 08:01:00 -040001:37falsebonusMicrosoft Windows 11 privacy auditingLet's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this.

              But what about your PC?  Well good news!

              Just for you, it's another Techcess Tech Update bonus podcast episode in which Annie will explain what's being done about privacy in Windows 11!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>Let's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this.

              But what about your PC?  Well good news!

              Just for you, it's another Techcess Tech Update bonus podcast episode in which Annie will explain what's being done about privacy in Windows 11!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>e4622ff2-b37c-4c13-88c7-5480ce8eb88cSun, 26 Jun 2022 03:00:00 -040001:18falsebonusCloud migration strategy (the Techcess and m3 Networks way)Mark Riddell and the Techcess team are here to talk you through the benefits and risks of a cloud migration strategy for your business!

              (Scroll to get your free Cloud Migration Strategy checklist!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              Every business will need to make this decision at some point - do we move over to the cloud?

              You'd be forgiven for giving this more consideration that many other aspects of the IT in your business.

              It's something you need to be absolutely sure of.

              Get it right, and your business will certainly benefit in terms of both efficiency and cost.

              Get it wrong though, and you'll be wishing you'd never even thought of the idea.

              Challenges and benefits of a cloud migration strategy

              Mark talks us through what a cloud migration strategy is, and how to implement one.

              Should you get started on your cloud migration strategy?

              Well that's what we're hoping to help you decide with this episode.

              In the episode we mention m3's Cloud Migration Strategy check list - and here it is! Click to download.

               

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark offers advice to any businesses or individuals who are considering undertaking a cloud migration strategy.

              Basically, there are two options.

              "One is a shallow integration and this option means you'll move your entire onsite application to the cloud, making limited changes to the servers. You essentially lift your applications and systems as is and move them to the cloud as one. You may hear this being referred to as a lift and shift.

              And option two is a deep cloud integration and with this option you modify your applications during the process of migration to take full advantage of the key cloud capabilities on offer. This may be relatively simple or may involve a more sophisticated modification.

              Then you need to decide if a single or multicloud solution is best."

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark and the m3 Networks team have put together for you?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest...]]>Mark Riddell and the Techcess team are here to talk you through the benefits and risks of a cloud migration strategy for your business!

              (Scroll to get your free Cloud Migration Strategy checklist!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              Every business will need to make this decision at some point - do we move over to the cloud?

              You'd be forgiven for giving this more consideration that many other aspects of the IT in your business.

              It's something you need to be absolutely sure of.

              Get it right, and your business will certainly benefit in terms of both efficiency and cost.

              Get it wrong though, and you'll be wishing you'd never even thought of the idea.

              Challenges and benefits of a cloud migration strategy

              Mark talks us through what a cloud migration strategy is, and how to implement one.

              Should you get started on your cloud migration strategy?

              Well that's what we're hoping to help you decide with this episode.

              In the episode we mention m3's Cloud Migration Strategy check list - and here it is! Click to download.

               

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark offers advice to any businesses or individuals who are considering undertaking a cloud migration strategy.

              Basically, there are two options.

              "One is a shallow integration and this option means you'll move your entire onsite application to the cloud, making limited changes to the servers. You essentially lift your applications and systems as is and move them to the cloud as one. You may hear this being referred to as a lift and shift.

              And option two is a deep cloud integration and with this option you modify your applications during the process of migration to take full advantage of the key cloud capabilities on offer. This may be relatively simple or may involve a more sophisticated modification.

              Then you need to decide if a single or multicloud solution is best."

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark and the m3 Networks team have put together for you?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>0bba2551-3a5b-4c22-a74f-85085b34b49cWed, 22 Jun 2022 03:00:00 -040011:56falsefull4646Google is working around the clock to remove all that annoying notification spam from your inbox (VIDEO version)At m3 Networks we really feel for our customers present and future when it comes to those annoying emails that keep turning up in your inbox.

              These are emails that arrive when you accept notifications on websites you're visiting and they're called notification spam.

              Just for you, it's another Techcess Tech Update bonus podcast episode and we'll explain what's being done about them!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>At m3 Networks we really feel for our customers present and future when it comes to those annoying emails that keep turning up in your inbox.

              These are emails that arrive when you accept notifications on websites you're visiting and they're called notification spam.

              Just for you, it's another Techcess Tech Update bonus podcast episode and we'll explain what's being done about them!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>f45f1897-dc2f-41b5-9b91-41a77583e6d9Sun, 19 Jun 2022 08:01:00 -040001:03falsebonusGoogle is working around the clock to remove all that annoying notification spam from your inboxAt m3 Networks we really feel for our customers present and future when it comes to those annoying emails that keep turning up in your inbox.

              These are emails that arrive when you accept notifications on websites you're visiting and they're called notification spam.

              Just for you, it's another Techcess Tech Update bonus podcast episode and we'll explain what's being done about them!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>At m3 Networks we really feel for our customers present and future when it comes to those annoying emails that keep turning up in your inbox.

              These are emails that arrive when you accept notifications on websites you're visiting and they're called notification spam.

              Just for you, it's another Techcess Tech Update bonus podcast episode and we'll explain what's being done about them!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>c7fd13e9-2131-4158-a6e3-6684aa41859aSun, 19 Jun 2022 08:00:00 -040001:14falsebonusWhat Every IT Support Company Wishes You Knew About ITMark Riddell and the Techcess team talk you through the IT support 'triangle'! 

              (Scroll to get your free IT services buyers guide!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              There are things IT support companies like ours wish you already knew

              As a business decision maker, you're forgiven for not knowing everything you need to know about your IT support needs.

              The technology in your business is doing a vitally important job and deserves due care, consideration and attention!

              But it's a shame if you don't know what to be aware of, because you're possibly not existing to your full potential, due to lacklustre IT support.

              So the purpose of this episode is to give you a little more insight with regards to things you should be aware of needing.

              Maintenance and monitoring

              This might surprise you, but this is where a lot of businesses get it wrong when they're paying their IT support partner's invoice.

              Mark talks us through 'stealth IT support' and the risk of working with 'bedroom warrior' companies.

              The IT support triangle and bedroom warriors

              Seriously, you need to listen to this episode if you're in any way pondering the IT support you're currently getting. 

              Or in some cases, unfortunately not getting.

              This needs to not be a thing.

              We don't care whether you work with us (although we'd obviously love to have you!) or with another GOOD IT support provider.

              But the important thing is that you do work with a GOOD one.

              And that's why we're sharing this information with you, so you can be educated and confident in making the right decision for your company's 'Techcess' (technology and success)

              In the episode we mention m3's FREE IT Services Buyer's Guide - and here it is! Click to download.

               

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark is talking us through what every IT support company wishes you already knew about IT!

              "

              outsourced is better value for money and it helps you access better expertise than the same spend in house.

               

              So, as you reviewed your IT support, it might have crossed your mind that you could hire an in house employee instead. But it's a big downside to be aware of because when you have an in house person, you're asking them to do several different specialist jobs and support a huge number of people all at the same time. Someone that can do that without having some kind of breakdown will be hard to find and certainly they'd soon learn to cut corners just to get home in time each day..."

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Mark Riddell and the Techcess team talk you through the IT support 'triangle'! 

              (Scroll to get your free IT services buyers guide!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              There are things IT support companies like ours wish you already knew

              As a business decision maker, you're forgiven for not knowing everything you need to know about your IT support needs.

              The technology in your business is doing a vitally important job and deserves due care, consideration and attention!

              But it's a shame if you don't know what to be aware of, because you're possibly not existing to your full potential, due to lacklustre IT support.

              So the purpose of this episode is to give you a little more insight with regards to things you should be aware of needing.

              Maintenance and monitoring

              This might surprise you, but this is where a lot of businesses get it wrong when they're paying their IT support partner's invoice.

              Mark talks us through 'stealth IT support' and the risk of working with 'bedroom warrior' companies.

              The IT support triangle and bedroom warriors

              Seriously, you need to listen to this episode if you're in any way pondering the IT support you're currently getting. 

              Or in some cases, unfortunately not getting.

              This needs to not be a thing.

              We don't care whether you work with us (although we'd obviously love to have you!) or with another GOOD IT support provider.

              But the important thing is that you do work with a GOOD one.

              And that's why we're sharing this information with you, so you can be educated and confident in making the right decision for your company's 'Techcess' (technology and success)

              In the episode we mention m3's FREE IT Services Buyer's Guide - and here it is! Click to download.

               

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark is talking us through what every IT support company wishes you already knew about IT!

              "

              outsourced is better value for money and it helps you access better expertise than the same spend in house.

               

              So, as you reviewed your IT support, it might have crossed your mind that you could hire an in house employee instead. But it's a big downside to be aware of because when you have an in house person, you're asking them to do several different specialist jobs and support a huge number of people all at the same time. Someone that can do that without having some kind of breakdown will be hard to find and certainly they'd soon learn to cut corners just to get home in time each day..."

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

               

              ]]>d8746185-36ce-4914-abad-32754290e852Wed, 15 Jun 2022 03:00:00 -040008:28falsefull4545 What Every IT Support Company Wishes You Knew About IT (Episode promo - publishing tomorrow)Tomorrow's episode of Techcess we'll be talking you through some of the things we'd love our potential customers to be aware of before we even begin to work with them.

              We'll be discussing 'bedroom warriors' and the risk of working with them for your company's IT.

              We'll also be simplifying the process by describing the 'support triangle''.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              Some businesses can't survive without embracing IT transformation.

              Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them Tomorrow's episode of Techcess we'll be talking you through some of the things we'd love our potential customers to be aware of before we even begin to work with them.

              We'll be discussing 'bedroom warriors' and the risk of working with them for your company's IT.

              We'll also be simplifying the process by describing the 'support triangle''.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              Some businesses can't survive without embracing IT transformation.

              Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              Some businesses can't survive without embracing IT transformation.

              Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>f73f0ab9-cda6-4c73-9be0-0791d556d1e7Tue, 14 Jun 2022 07:28:19 -040000:44falsetrailerThe three most common cyber security mistakes businesses like yours are making (VIDEO version)During our time running our busy and fast moving IT support company m3 Networks, we've seen it all.

              Every kind of cyber security mistake there is to make, we've helped businesses like your undo the damage caused by them.

              So we're here with three of the most common ones in the hope that you'll listen and identify whether you're also making them.

              And then fix it, before it's too late, either for yourself, or with our help.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>During our time running our busy and fast moving IT support company m3 Networks, we've seen it all.

              Every kind of cyber security mistake there is to make, we've helped businesses like your undo the damage caused by them.

              So we're here with three of the most common ones in the hope that you'll listen and identify whether you're also making them.

              And then fix it, before it's too late, either for yourself, or with our help.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>b2fc3175-d382-458b-a56a-1036c5f09545Sun, 12 Jun 2022 06:30:00 -040001:37falsebonusThe three most common cyber security mistakes businesses like yours are makingDuring our time running our busy and fast moving IT support company m3 Networks, we've seen it all.

              Every kind of cyber security mistake there is to make, we've helped businesses like your undo the damage caused by them.

              So we're here with three of the most common ones in the hope that you'll listen and identify whether you're also making them.

              And then fix it, before it's too late, either for yourself, or with our help.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>During our time running our busy and fast moving IT support company m3 Networks, we've seen it all.

              Every kind of cyber security mistake there is to make, we've helped businesses like your undo the damage caused by them.

              So we're here with three of the most common ones in the hope that you'll listen and identify whether you're also making them.

              And then fix it, before it's too late, either for yourself, or with our help.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>7f8a420f-cd01-4105-b75a-168b806c27bcSun, 12 Jun 2022 06:00:00 -040001:55falsebonusIT transformation and the major impact that an effective digital strategy could have on your business!Mark Riddell and the Techcess team are here to guide you through everything you need to know to get started with IT transformation! 

              (Scroll to get your free Digital IT transformation guide!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              What is IT transformation?

              Businesses are always looking for ways to grow, but they often find themselves stuck when the time comes for exploring new opportunities. Digital IT transformation could be the answer you've been waiting for!

              With a combination of brand development in technology coupled with IT strategies like cloud computing and virtual working - among others - your business can continue evolving while still maintaining its success rate as well as delivering an unforgettable customer service experience every single day of the year (no matter who is using them, or where!).

              In this episode of the "Techcess" technology podcast, Mark Riddell speaks on behalf of the experts on the m3 Networks' "Techcess" team to bring you all the insight around IT transformation and how you can go about implementing it into your business!

              Brands who have faced IT transformation head on!

              Netflix, Lego and Kodak have all been faced with the challenge of tackling IT transformation head-on, with dramatically varying effects!

              Mark gives us a brief history lesson around these household brand names and explains how IT transformation was implemented in their brand stories!

              Some successfully, and some with a slight bump in the road!

              Process transformation

              If you're going to consider radical IT transformation in your business, then one of the first considerations you're going to need to make is around process transformation.

              In the episode we mention m3's FREE Digital IT Transformation Guide - and here it is! Click to download.

               

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark is talking us through IT transformation!

              "What could digital IT transformation do for your business? As an ambitious business owner, you're always looking for new ways to help your business develop, improve and grow, no matter how successful it already is!

              You also want to improve the experience for your customers. And of course, you'll be aware that your IT infrastructure plays a big part in this growth and the overall experience that works both ways.

              Sometimes it's the same infrastructure that can limit how your business evolves. If you're running older systems, or perhaps systems that don't fully meet your needs, growth can be held back.

              This is where digital IT transformation comes in. Maybe you've heard that term before, or, perhaps the concept is new to you?

              So here's a one-line explanation.

              Digital IT transformation is about using modern technology to create or modify business processes, culture and customer experiences.

              It involves a complete reassessment and overhaul of your technology with the goal of improving the efficiency and delivery of your products or services.

              We can make this easier with a few case studies of how big businesses you've definitely]]>Mark Riddell and the Techcess team are here to guide you through everything you need to know to get started with IT transformation! 

              (Scroll to get your free Digital IT transformation guide!)

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              What is IT transformation?

              Businesses are always looking for ways to grow, but they often find themselves stuck when the time comes for exploring new opportunities. Digital IT transformation could be the answer you've been waiting for!

              With a combination of brand development in technology coupled with IT strategies like cloud computing and virtual working - among others - your business can continue evolving while still maintaining its success rate as well as delivering an unforgettable customer service experience every single day of the year (no matter who is using them, or where!).

              In this episode of the "Techcess" technology podcast, Mark Riddell speaks on behalf of the experts on the m3 Networks' "Techcess" team to bring you all the insight around IT transformation and how you can go about implementing it into your business!

              Brands who have faced IT transformation head on!

              Netflix, Lego and Kodak have all been faced with the challenge of tackling IT transformation head-on, with dramatically varying effects!

              Mark gives us a brief history lesson around these household brand names and explains how IT transformation was implemented in their brand stories!

              Some successfully, and some with a slight bump in the road!

              Process transformation

              If you're going to consider radical IT transformation in your business, then one of the first considerations you're going to need to make is around process transformation.

              In the episode we mention m3's FREE Digital IT Transformation Guide - and here it is! Click to download.

               

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark is talking us through IT transformation!

              "What could digital IT transformation do for your business? As an ambitious business owner, you're always looking for new ways to help your business develop, improve and grow, no matter how successful it already is!

              You also want to improve the experience for your customers. And of course, you'll be aware that your IT infrastructure plays a big part in this growth and the overall experience that works both ways.

              Sometimes it's the same infrastructure that can limit how your business evolves. If you're running older systems, or perhaps systems that don't fully meet your needs, growth can be held back.

              This is where digital IT transformation comes in. Maybe you've heard that term before, or, perhaps the concept is new to you?

              So here's a one-line explanation.

              Digital IT transformation is about using modern technology to create or modify business processes, culture and customer experiences.

              It involves a complete reassessment and overhaul of your technology with the goal of improving the efficiency and delivery of your products or services.

              We can make this easier with a few case studies of how big businesses you've definitely heard of have used digital IT transformation..."

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>8e85ee16-c85f-47ed-8742-7d332d51b783Wed, 08 Jun 2022 03:00:00 -040011:34falsefull4444Digital IT transformation (Episode promo - publishing tomorrow)Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!

              We study Netflix, Lego and Kodak.

              Make sure you're following the podcast in your favourite app to ensure you don't miss it!

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>0b0235f2-fdfa-487e-ae9e-7aecc5c3ffbeTue, 07 Jun 2022 15:40:17 -040000:23falsetrailerRansomware attack survey: listen to learn how many business owners say they'd pay the ransomAs an IT support company that's so used to helping businesses to get out of a total mess caused by ransomware attacks, we can't stress enough how this issue destroys businesses.

              Nobody ever wants to worry about ransomware until it's too late and they're forced to worry about it! 

              The saddest part of this is that it's much cheaper and easier to put preventative measures in place, rather than trying to repair the damage caused from an attack.

              In case you need further convincing of the dangers posed to your business by a ransomware attack, m3's, Annie from the Techcess team has the results of a survey of business owners who feel victim to such an attack.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>As an IT support company that's so used to helping businesses to get out of a total mess caused by ransomware attacks, we can't stress enough how this issue destroys businesses.

              Nobody ever wants to worry about ransomware until it's too late and they're forced to worry about it! 

              The saddest part of this is that it's much cheaper and easier to put preventative measures in place, rather than trying to repair the damage caused from an attack.

              In case you need further convincing of the dangers posed to your business by a ransomware attack, m3's, Annie from the Techcess team has the results of a survey of business owners who feel victim to such an attack.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>349bdccf-8abe-4f2e-951b-947f247d2760Sun, 05 Jun 2022 05:00:00 -040001:30falsebonusThe new type of phishing attack and the advice from m3 Networks on how to evade it Click this is you're hard of hearing and want to just download and read the episode as a PDF

               

              Have you heard of the new type of phishing attack that's targeting UK businesses?

              At m3 Networks we're always urging our customers and members of the public in general how important it is to keep IT systems secure.

              You never know where the next phishing attack is going to come from, and the hackers are getting cleverer by the day.

              That's why we think it's really important we bring you up to speed with things in this episode.

              This week on the "Techcess" technology podcast, Mark Riddell talks us through some information that came to us from our friend Paul Ducklin over at Naked Security.

              Make sure you listen so you know you can be adequately informed and avoid becoming a victim to the latest email scam!

              Oh, and special mentions for our friends at KnowBe4 and Sophos!

              And if after listening you feel you need more insight into how to do more to protect your business, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks us through how to ensure we can enjoy Techcess and avoid this latest phishing threat to our IT systems.

               

              "Don’t click helpful links in emails or other messages.

              You need to learn in advance about how to find error messages and emails and other mail delivery information in your webmail service, usually via the interface itself.

              So you can simply log in as usual and access the needed pages directly and do the same for social networks and content delivery sites that you use.

              If you already know the right URL to use, you should never need to rely on clicking any links in emails and whether those emails are fake.

              So basically what that means is if you get an email and it looks like it's from PayPal, for example, rather than clicking the link in the email to log into PayPal, just open your browser and type in www.paypal.com, because then you know you're actually going to the genuine site.

              Okay, the next piece of advice here is..."

                Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an Click this is you're hard of hearing and want to just download and read the episode as a PDF

               

              Have you heard of the new type of phishing attack that's targeting UK businesses?

              At m3 Networks we're always urging our customers and members of the public in general how important it is to keep IT systems secure.

              You never know where the next phishing attack is going to come from, and the hackers are getting cleverer by the day.

              That's why we think it's really important we bring you up to speed with things in this episode.

              This week on the "Techcess" technology podcast, Mark Riddell talks us through some information that came to us from our friend Paul Ducklin over at Naked Security.

              Make sure you listen so you know you can be adequately informed and avoid becoming a victim to the latest email scam!

              Oh, and special mentions for our friends at KnowBe4 and Sophos!

              And if after listening you feel you need more insight into how to do more to protect your business, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks us through how to ensure we can enjoy Techcess and avoid this latest phishing threat to our IT systems.

               

              "Don’t click helpful links in emails or other messages.

              You need to learn in advance about how to find error messages and emails and other mail delivery information in your webmail service, usually via the interface itself.

              So you can simply log in as usual and access the needed pages directly and do the same for social networks and content delivery sites that you use.

              If you already know the right URL to use, you should never need to rely on clicking any links in emails and whether those emails are fake.

              So basically what that means is if you get an email and it looks like it's from PayPal, for example, rather than clicking the link in the email to log into PayPal, just open your browser and type in www.paypal.com, because then you know you're actually going to the genuine site.

              Okay, the next piece of advice here is..."

                Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>795988a3-a67b-407f-80bb-4fa3eafa55c5Wed, 01 Jun 2022 03:00:00 -040008:27falsefull43433 easy upgrades to improve your video call setupWe're an IT support company, so we're always on video calls. 

              And we've seen everything when it comes to cameras and video call quality.

              That's why we decided to help you avoid looking like you're talking through a sock next time you're on a video chat.

              In case you're fed up of feeling less than clear on your calls m3's, Laura from the Techcess team is here to run you through some quick and easy upgrades

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>We're an IT support company, so we're always on video calls. 

              And we've seen everything when it comes to cameras and video call quality.

              That's why we decided to help you avoid looking like you're talking through a sock next time you're on a video chat.

              In case you're fed up of feeling less than clear on your calls m3's, Laura from the Techcess team is here to run you through some quick and easy upgrades

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>21b7af1e-8cd0-4238-8faa-4b9c392e3f6dSun, 29 May 2022 03:00:00 -040001:36falsebonusTalking Technology With Children 1st - How Scotland's National Children's Charity Uses TechAs a business, m3 Networks is not only about using tech to keep businesses operating at full speed. 

              A big part of m3's business model is working with charities and helping them to stay connected both with their internal teams and also with their donors and other fundraisers.

              Children 1st is m3 Networks charity partner for Q2.

              As you'll hear in the episode, running a charity presents its challenges.

              Featuring the return of the Techcess 10!

              This episode marks another opportunity to hear an expert sharing their answers on Mark's gruelling Techcess 10 Q&A.

              We can't wait to find out whether Amy thinks pineapple belongs on pizza....

              And if after listening to this episode you feel you need more insight into how m3 can help your charity with its technology, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>As a business, m3 Networks is not only about using tech to keep businesses operating at full speed. 

              A big part of m3's business model is working with charities and helping them to stay connected both with their internal teams and also with their donors and other fundraisers.

              Children 1st is m3 Networks charity partner for Q2.

              As you'll hear in the episode, running a charity presents its challenges.

              Featuring the return of the Techcess 10!

              This episode marks another opportunity to hear an expert sharing their answers on Mark's gruelling Techcess 10 Q&A.

              We can't wait to find out whether Amy thinks pineapple belongs on pizza....

              And if after listening to this episode you feel you need more insight into how m3 can help your charity with its technology, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>c67f8d55-f0c9-48d2-9499-389a8f2fe145Wed, 25 May 2022 03:00:00 -040041:22falsefull4242Want to get all your passwords protected by a pass key?Those pesky email phishing scammers are getting really clever these days. So sadly the onus is on you to do more to protect yourself.

              At least there are some handy tools around now that can help with that.

              In case you're not yet familiar with one of our favourites at m3, Annie from the Techcess team runs through them for us.

              You might want to listen to this bonus episode.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>Those pesky email phishing scammers are getting really clever these days. So sadly the onus is on you to do more to protect yourself.

              At least there are some handy tools around now that can help with that.

              In case you're not yet familiar with one of our favourites at m3, Annie from the Techcess team runs through them for us.

              You might want to listen to this bonus episode.

              Just for you, it's another Techcess Tech Update bonus podcast episode!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>ce4e11f7-0981-407f-88e4-f516f1c98bf7Sun, 22 May 2022 11:00:00 -040001:33falsebonusThe risk of ‘waterfall IT’ and how to ensure your network's security doesn't float off out of reach Click this is you're hard of hearing and want to just download and read the episode as a PDF

              We say it a lot but it is true.

              You don't know what you don't know.

              And sometimes even when you do know, you don't always believe straight away.

              And that's what this episode of the Techcess technology podcast is all about; helping you ensure your business doesn't suffer at risk of waterfall IT and doesn't float off down the river, out of your control!

              Do you know what IT challenges there are hidden around the corner?

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              Running a business can feel like you're riding the rapids at the best of times.

              But when it comes to your IT, unless you're confident you've got a brilliant and competent team in place, it can feel like you're about to topple over at any minute.

              In this episode of "Techcess", Mark Riddell talks us through his process for simplifying the threats and challenges.

              And he does it through the medium of story-telling!

              And if after listening you feel you need more insight into how to avoid going over that proverbial waterfall, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks us through how to ensure we can enjoy Techcess and avoid IT wipeout.

              "We have a character. Let's call her Susan.

              Susan is on holiday.

              Susan is swimming down an absolutely beautiful river.

              The water is clear.

              There's fish in the river, beautiful blue skies, and there's kind of like a rainforest type jungle sitting out of sight of river and kind of nice little beaches dotted around here and there.

              And she's floating down this river, having an absolutely fantastic time, not a care in the world.

              Everything is just tickety boo.

              Now, I'm also in this story, and I'm not in the water at all.

              I'm standing at the side of the river and I'm further down the river from where Susan is.

              Now, what Susan doesn't know is that I can see around a bend in the river and round this bend in the river, I can see..."

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.  Click this is you're hard of hearing and want to just download and read the episode as a PDF

              We say it a lot but it is true.

              You don't know what you don't know.

              And sometimes even when you do know, you don't always believe straight away.

              And that's what this episode of the Techcess technology podcast is all about; helping you ensure your business doesn't suffer at risk of waterfall IT and doesn't float off down the river, out of your control!

              Do you know what IT challenges there are hidden around the corner?

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              Running a business can feel like you're riding the rapids at the best of times.

              But when it comes to your IT, unless you're confident you've got a brilliant and competent team in place, it can feel like you're about to topple over at any minute.

              In this episode of "Techcess", Mark Riddell talks us through his process for simplifying the threats and challenges.

              And he does it through the medium of story-telling!

              And if after listening you feel you need more insight into how to avoid going over that proverbial waterfall, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks us through how to ensure we can enjoy Techcess and avoid IT wipeout.

              "We have a character. Let's call her Susan.

              Susan is on holiday.

              Susan is swimming down an absolutely beautiful river.

              The water is clear.

              There's fish in the river, beautiful blue skies, and there's kind of like a rainforest type jungle sitting out of sight of river and kind of nice little beaches dotted around here and there.

              And she's floating down this river, having an absolutely fantastic time, not a care in the world.

              Everything is just tickety boo.

              Now, I'm also in this story, and I'm not in the water at all.

              I'm standing at the side of the river and I'm further down the river from where Susan is.

              Now, what Susan doesn't know is that I can see around a bend in the river and round this bend in the river, I can see..."

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>9fa4455b-8394-44cd-ad6a-f6d68b28664aWed, 18 May 2022 03:00:00 -040009:59falsefull4141Three major updates to Microsoft Teams video call software you need to knowWhenever Zoom updates its video call software, news travels fast. Not only do their updates get huge press coverage, but so many people are using it on a daily basis, that the users do a huge load of the PR lifting for them.

              But what about Microsoft Teams.

              A lot of people use that software too, you know!

              And they've just announced a few updates.

              In case you're not yet familiar with what they are, Annie from the Techcess team runs through them for us.

              You might want to listen to this bonus episode.

              Enjoy this, the second of our Techcess Tech Update bonus podcast episodes!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>Whenever Zoom updates its video call software, news travels fast. Not only do their updates get huge press coverage, but so many people are using it on a daily basis, that the users do a huge load of the PR lifting for them.

              But what about Microsoft Teams.

              A lot of people use that software too, you know!

              And they've just announced a few updates.

              In case you're not yet familiar with what they are, Annie from the Techcess team runs through them for us.

              You might want to listen to this bonus episode.

              Enjoy this, the second of our Techcess Tech Update bonus podcast episodes!

              If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

               

              ]]>eaa88b5b-e52e-48f4-b5d5-83ac2d8437e3Sun, 15 May 2022 04:00:00 -040001:35falsebonus4141Changing IT provider during Covid - the Dundee and Angus Chamber of Commerce explain how they're now using technology to grow in business (with the help of m3 Networks!)We've been circling around something of a theme with the Techcess technology podcast recently; how to ensure you're getting the best from your IT partner.

              It might be something to do with the face we've just published our free IT buyer's guide which you can download here -  https://m3networks.co.uk/buyersguide

              How well do you trust your IT support partner?

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              If you're like most people in charge of the smooth running of a business, you're probably not too keen on the idea of changing your IT partner if you can help it.

              After all, you're probably thinking something could go wrong.

              And if that happens, you'd be left without any connectivity or security for hours and possibly even days, right?

              Not necessarily.

              At m3 Networks, we pride ourselves in providing a seamless transition into your new way of working.

              We minimise the risk and ensure you're able to function as normally as possible.

              We know this, because we've done it numerous times.

              And in this episode of the Techcess technology podcast, Mark Riddell chats with Alison Henderson from Dundee and Angus Chamber of Commerce.

              Alison and her team have been working with us for a while now, having moved over to us from their previous provider during the height of the Covid 19 pandemic.

              We feel like this is the perfect story for you to hear, in case you've been stressing about making your own necessary changes to your IT support!

              And if after listening you feel you need more reassurance, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks to Alison Henderson about Techcess in her business.

              "For me, Techcess is about making everybody's job easier to let them concentrate on the bits that they want to do and that they like to do and that they do really well.

              And that's the internal bit. But then the external bit is how do we continually evolve and make things interesting for our customers and for the businesses that engage with us? So we're in the process of building that, and that will take it will build on what we've already built for customers.

              But it's already kind of we're aiming to make it as future proof as possible. We're looking at AI, we're looking at machine learning and how that will make it easier for us to engage with businesses, to onboard them, to kind of understand what is important to them because connect, communicate, and develop that is really important to us."

              Want to get more 'Techcess' in your business?

              Book a free chat...]]>We've been circling around something of a theme with the Techcess technology podcast recently; how to ensure you're getting the best from your IT partner.

              It might be something to do with the face we've just published our free IT buyer's guide which you can download here -  https://m3networks.co.uk/buyersguide

              How well do you trust your IT support partner?

              Click this is you're hard of hearing and want to just download and read the episode as a PDF

              If you're like most people in charge of the smooth running of a business, you're probably not too keen on the idea of changing your IT partner if you can help it.

              After all, you're probably thinking something could go wrong.

              And if that happens, you'd be left without any connectivity or security for hours and possibly even days, right?

              Not necessarily.

              At m3 Networks, we pride ourselves in providing a seamless transition into your new way of working.

              We minimise the risk and ensure you're able to function as normally as possible.

              We know this, because we've done it numerous times.

              And in this episode of the Techcess technology podcast, Mark Riddell chats with Alison Henderson from Dundee and Angus Chamber of Commerce.

              Alison and her team have been working with us for a while now, having moved over to us from their previous provider during the height of the Covid 19 pandemic.

              We feel like this is the perfect story for you to hear, in case you've been stressing about making your own necessary changes to your IT support!

              And if after listening you feel you need more reassurance, feel free to book a call with Mark.

              Connect with him on LinkedIn using that link just above, and tell him you found his details in the Techcess podcast show notes.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks to Alison Henderson about Techcess in her business.

              "For me, Techcess is about making everybody's job easier to let them concentrate on the bits that they want to do and that they like to do and that they do really well.

              And that's the internal bit. But then the external bit is how do we continually evolve and make things interesting for our customers and for the businesses that engage with us? So we're in the process of building that, and that will take it will build on what we've already built for customers.

              But it's already kind of we're aiming to make it as future proof as possible. We're looking at AI, we're looking at machine learning and how that will make it easier for us to engage with businesses, to onboard them, to kind of understand what is important to them because connect, communicate, and develop that is really important to us."

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>14f01cae-c12a-4bfa-a259-e2be386ee368Wed, 11 May 2022 03:00:00 -040046:03falsefull4040Microsoft Edge has a new password but should you use it?Do you just blindly trust the 'remember this password' option on your browsers? You might want to listen to this bonus episode.

              The first of our Techcess Tech Update bonus podcast episodes!

               

              ]]>Do you just blindly trust the 'remember this password' option on your browsers? You might want to listen to this bonus episode.

              The first of our Techcess Tech Update bonus podcast episodes!

               

              ]]>ed1f17db-d0f7-4654-8b6e-2bc90fbd4cc5Sun, 08 May 2022 07:00:00 -040001:19falsebonusYou should be sceptical of all I.T. support companies. Here's why... Click this is you're hard of hearing and want to just download and read the episode as a PDF
              What's your plan for deciding on your next IT support company?

              We say it a lot in business, but that's because it's absolutely true; "we don't know what we don't know."

              And that also applies to choosing an I.T. support company who will help progress your business, not hinder it.

              For this episode of the Techcess technology podcast, Mark Riddell from m3 Networks will be guiding you through some of those 'don't knows', and suggesting how you can quickly get to know.

              Five questions for your potential new I.T. support partner

              We know only too well how disastrous it can be for your business if you pick the wrong I.T. support partner.

              And although we appreciate that we might not be the right fit for everyone reading this or listening to our podcast, we don't want that to be the reason you mistakenly end up working with another partner who still isn't right for you.

              In this episode of Techcess, Mark offers some insight on the questions you need to be asking before you begin working with anybody!

              As always, if you need to get some peace of mind, you can always book a free call with Mark.

              Scroll below for the link.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks about I.T. 'bedroom warriors'.

              "In reality, great IT support companies operate on a completely different level with better knowledge, tools and systems. The biggest problem when it comes to IT support is that it's an unregulated industry.

              There is no governing body that people have to pass through to be allowed to call themselves an IT support company.

              No industry standards have to be met and no guidelines on how the business must operate. Just about anybody, literally anybody, can set themselves up and say an IT support company.

              And this is why I say you should be highly sceptical of all IT support companies. So without asking the right questions, you simply don't know if you're putting your trust and the security of your business data in the hands of a reputable, honest company or someone working alone out of a bedroom in his parents house.

              A bedroom warrior, as I like to call those guys.

              Don't get me wrong, there's nothing wrong with bedroom warriors. Everyone has to start somewhere, and if you're a one man band with minimal IT requirements, that could be the most cost effective solution for you. However, if you own or manage an established, growing business with staff and more than one computer, you need a lot more than one person working from their bedroom can provide. So how do you avoid choosing the wrong IT support company?..."

              Want to get more 'Techcess' in your business?

              Book a free chat...]]> Click this is you're hard of hearing and want to just download and read the episode as a PDF

              What's your plan for deciding on your next IT support company?

              We say it a lot in business, but that's because it's absolutely true; "we don't know what we don't know."

              And that also applies to choosing an I.T. support company who will help progress your business, not hinder it.

              For this episode of the Techcess technology podcast, Mark Riddell from m3 Networks will be guiding you through some of those 'don't knows', and suggesting how you can quickly get to know.

              Five questions for your potential new I.T. support partner

              We know only too well how disastrous it can be for your business if you pick the wrong I.T. support partner.

              And although we appreciate that we might not be the right fit for everyone reading this or listening to our podcast, we don't want that to be the reason you mistakenly end up working with another partner who still isn't right for you.

              In this episode of Techcess, Mark offers some insight on the questions you need to be asking before you begin working with anybody!

              As always, if you need to get some peace of mind, you can always book a free call with Mark.

              Scroll below for the link.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              Here's a very quick sneak preview of that transcript in which Mark talks about I.T. 'bedroom warriors'.

              "In reality, great IT support companies operate on a completely different level with better knowledge, tools and systems. The biggest problem when it comes to IT support is that it's an unregulated industry.

              There is no governing body that people have to pass through to be allowed to call themselves an IT support company.

              No industry standards have to be met and no guidelines on how the business must operate. Just about anybody, literally anybody, can set themselves up and say an IT support company.

              And this is why I say you should be highly sceptical of all IT support companies. So without asking the right questions, you simply don't know if you're putting your trust and the security of your business data in the hands of a reputable, honest company or someone working alone out of a bedroom in his parents house.

              A bedroom warrior, as I like to call those guys.

              Don't get me wrong, there's nothing wrong with bedroom warriors. Everyone has to start somewhere, and if you're a one man band with minimal IT requirements, that could be the most cost effective solution for you. However, if you own or manage an established, growing business with staff and more than one computer, you need a lot more than one person working from their bedroom can provide. So how do you avoid choosing the wrong IT support company?..."

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>b1a2fbf7-3941-42d5-8fd6-c8a8a80a2f95Wed, 04 May 2022 03:00:00 -040011:03falsefull3939How can you keep data secure while remote working? Click this is you're hard of hearing and want to just download and read the episode as a PDF
              How do you keep data secure?

              You're not the only business that's having to constantly evolve the way you're working in order to cope with the current demands and challenges.

              A lot of companies have been forced to think on their feet when it comes to keep operations running smoothly, despite staff being dotted around the place.

              But just because you're not alone in this situation doesn't mean you won't be uniquely targeted.

              Amid this new normal, it's estimated that 48% of businesses have been attacked with ransomware, and that figure rises every year.

               

               

              Communicate openly with your I.T. support partner

              If you're going to continue your current remote working operations successfully and without incident, it's very important you make sure you've got all the systems in place to protect you.

              While there is no guarantee of avoiding a ransomware attack or any other kind of incident, you can seriously minimise the risk by taking the right kind of precautions.

              In this episode of Techcess, we explain a little more about some of the dangers you could be facing if you're running things remotely.

              Perhaps you'd benefit from a blended security approach, customised to your requirements which we mention in this episode.

              As always, if you need to get some peace of mind, you can always book a free call with Mark.

              Scroll below for the link.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              If you prefer reading along, check out the full show notes post on our blog page by clicking here. If you're reading this on the page already, you can see the dynamic 'read-along' version below.

              Hard of hearing? Prefer reading to listening? Check out this dynamic transcript of Techcess 38!

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just...]]> Click this is you're hard of hearing and want to just download and read the episode as a PDF

              How do you keep data secure?

              You're not the only business that's having to constantly evolve the way you're working in order to cope with the current demands and challenges.

              A lot of companies have been forced to think on their feet when it comes to keep operations running smoothly, despite staff being dotted around the place.

              But just because you're not alone in this situation doesn't mean you won't be uniquely targeted.

              Amid this new normal, it's estimated that 48% of businesses have been attacked with ransomware, and that figure rises every year.

               

               

              Communicate openly with your I.T. support partner

              If you're going to continue your current remote working operations successfully and without incident, it's very important you make sure you've got all the systems in place to protect you.

              While there is no guarantee of avoiding a ransomware attack or any other kind of incident, you can seriously minimise the risk by taking the right kind of precautions.

              In this episode of Techcess, we explain a little more about some of the dangers you could be facing if you're running things remotely.

              Perhaps you'd benefit from a blended security approach, customised to your requirements which we mention in this episode.

              As always, if you need to get some peace of mind, you can always book a free call with Mark.

              Scroll below for the link.

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              If you prefer reading along, check out the full show notes post on our blog page by clicking here. If you're reading this on the page already, you can see the dynamic 'read-along' version below.

              Hard of hearing? Prefer reading to listening? Check out this dynamic transcript of Techcess 38!

               

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>5706faca-4bb4-4bc0-bf05-3a43b912a2e9Wed, 27 Apr 2022 03:00:00 -040010:58falsefull3838Do you have an I.T. strategy to complement your business plan? This is where a lot of companies drop the ball! Click this is you're hard of hearing and want to just download and read the episode as a PDF
              What is an I.T. strategy?

              An I.T strategy can be crucial, and the foundation to growing a successful business, even during the most uncertain times!

              Technology is changing at such an accelerated pace these days that without a strategy you can be left in the dust of others who have already adapted.

              It's just how things work.

              With every new update or innovation there is always uncertainty around what impact this could potentially have on your company.

              But with proper preparation we'll know exactly how and when each decision needs be made.

              Then, we'll not only survive but thrive through any potential challenges ahead.

               

              Why you need an I.T. support partner

              It's really important to make sure you've got the right people on your team when it comes to your technology?

              In this episode of Techcess, we explain the difference between an I.T. support provider, and an I.T. support partner.

              You don't need to go it alone anymore!

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              If you prefer reading along, check out the full show notes post on our blog page by clicking here. If you're reading this on the page already, you can see the dynamic 'read-along' version below.

              Hard of hearing? Prefer reading to listening? Check out this dynamic transcript of Techcess 37!

              Powered by Poddin - Get your podcast transcript with ease

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you Click this is you're hard of hearing and want to just download and read the episode as a PDF

              What is an I.T. strategy?

              An I.T strategy can be crucial, and the foundation to growing a successful business, even during the most uncertain times!

              Technology is changing at such an accelerated pace these days that without a strategy you can be left in the dust of others who have already adapted.

              It's just how things work.

              With every new update or innovation there is always uncertainty around what impact this could potentially have on your company.

              But with proper preparation we'll know exactly how and when each decision needs be made.

              Then, we'll not only survive but thrive through any potential challenges ahead.

               

              Why you need an I.T. support partner

              It's really important to make sure you've got the right people on your team when it comes to your technology?

              In this episode of Techcess, we explain the difference between an I.T. support provider, and an I.T. support partner.

              You don't need to go it alone anymore!

              Free buyers guide!

              Want to get hold of the free buyers guide that Mark mentions in this episode?

              Click this link and you'll be taken to the download link where you can get your free copy!

              https://m3networks.co.uk/buyersguide

              Episode transcript

              You would have probably already seen the link to the PDF above.

              If you prefer reading along, check out the full show notes post on our blog page by clicking here. If you're reading this on the page already, you can see the dynamic 'read-along' version below.

              Hard of hearing? Prefer reading to listening? Check out this dynamic transcript of Techcess 37!

              Powered by Poddin - Get your podcast transcript with ease

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>64b1a19e-1b5c-4f64-8b2e-0ad9f4c72002Wed, 20 Apr 2022 03:00:00 -040008:27falsefull3737How You Can Upgrade Your Computer To Windows 11 (But Why You Absolutely Shouldn’t! Yet)Windows 11 is the latest operating system available from Microsoft.

              It offers a range of new features and improvements over Windows 10, and is available for free upgrade on most modern PCs.

              However, before you rush to install it, there are a number of things you need to consider.

              Thank the holy tech Lords then, for the existence of "Techcess"!

              In this episode of the "Techcess" technology podcast, Mark Riddell speaks on behalf of the experts on the m3 Networks' "Techcess" team to update you on the pros and cons of Windows 11, and give you some advice on whether or not you should upgrade.

              Is Windows 11 actually any better than Windows 10?

              Windows 11 is Windows 10’s successor and offers a range of new features and improvements over Windows 10 while still remaining recognisable to most users.

              However, before you rush to install it, there are a number of things you need to consider.

              Windows 11 has had mixed reviews so far because there have been many reported bugs with Windows 11 which has led people to believe that Microsoft rushed it out too quickly.

              As it happens, we weren't actually expecting an update to Windows 10 because Microsoft themselves claimed there wouldn't be one.

              Exercise upgrade caution

              So Windows 11 is something of a surprise, and it's natural that people are a bit cautious about upgrading to it.

              Microsoft has said that they have fixed the majority of the bugs in Windows 11, but as with any new operating system, there will inevitably be some teething problems.

              In this episode, Mark himself explains how his own powerful rig has been red flagged as inappropriate for upgrading, according to the Windows upgrade checker tool (which you can download for free by clicking this link).

              Should you upgrade to Windows 11 then?

              Well, that's exactly what this episode of the "Techcess" technology podcast is all about. By the end of listening to it, you'll be fully informed of the risks of upgrading your PC with Windows 11, and you'll hear Mark's final verdict on whether you should at all.

              If you do decide to upgrade to Windows 11, be sure to back up your files first as there is always a risk that something could go wrong during the installation process.

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help]]>Windows 11 is the latest operating system available from Microsoft.

              It offers a range of new features and improvements over Windows 10, and is available for free upgrade on most modern PCs.

              However, before you rush to install it, there are a number of things you need to consider.

              Thank the holy tech Lords then, for the existence of "Techcess"!

              In this episode of the "Techcess" technology podcast, Mark Riddell speaks on behalf of the experts on the m3 Networks' "Techcess" team to update you on the pros and cons of Windows 11, and give you some advice on whether or not you should upgrade.

              Is Windows 11 actually any better than Windows 10?

              Windows 11 is Windows 10’s successor and offers a range of new features and improvements over Windows 10 while still remaining recognisable to most users.

              However, before you rush to install it, there are a number of things you need to consider.

              Windows 11 has had mixed reviews so far because there have been many reported bugs with Windows 11 which has led people to believe that Microsoft rushed it out too quickly.

              As it happens, we weren't actually expecting an update to Windows 10 because Microsoft themselves claimed there wouldn't be one.

              Exercise upgrade caution

              So Windows 11 is something of a surprise, and it's natural that people are a bit cautious about upgrading to it.

              Microsoft has said that they have fixed the majority of the bugs in Windows 11, but as with any new operating system, there will inevitably be some teething problems.

              In this episode, Mark himself explains how his own powerful rig has been red flagged as inappropriate for upgrading, according to the Windows upgrade checker tool (which you can download for free by clicking this link).

              Should you upgrade to Windows 11 then?

              Well, that's exactly what this episode of the "Techcess" technology podcast is all about. By the end of listening to it, you'll be fully informed of the risks of upgrading your PC with Windows 11, and you'll hear Mark's final verdict on whether you should at all.

              If you do decide to upgrade to Windows 11, be sure to back up your files first as there is always a risk that something could go wrong during the installation process.

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>fa66673e-3570-4b3e-ae58-d48c564f80dfWed, 13 Apr 2022 03:00:00 -040009:50falsefull3636Ransomware Payments Hit All-Time High – What You Need To Do To Protect Your BusinessWant to read a transcript of this episode? Click this link;

              http://traffic.libsyn.com/techcess/Techess_35_Scary_Russian_Conti_Hackers_transcript.pdf

              What is 'Conti'?

              Since the beginning of the Russia and Ukraine conflict, cyber hackers have been posing a serious threat to businesses in the UK, US and Europe.

              A group called 'Conti' has emerged, which supports Russian President Vladimir Putin and his regime.

              They have threatened to launch cyber attacks against any business or individual who speaks out against him.

              In this episode, "Techcess" host Mark Riddell explains what businesses and individuals need to do to ensure they're protected from any potential attacks.

              If you have any computer connected to the web, it's critical that you listen to the episode!

              Not just because you absolutely don't want to be hacked, but on top of that, if you do end up paying a ransom, you might be in trouble with the ICO!

              We are not scaremongering!

              One thing that we hear a lot from people that really frustrates us as an I.T. cyber security and technology support business is cynical business owners who accuse us of scaremongering.

              We have always taken the view that we're not forcing anyone to work with us, and that's reflected in the reviews and testimonials we get from happy customers.

              We do really want to help businesses, whether they're working directly with us or not, and for that reason we urge you to take the information contained in episode 35 of Techcess really seriously.

              The future safeguarding of your business might just depend on it!

              Improved cyber security and protection might be more critical than you think!

              All businesses take steps to protect themselves from cyber attacks in today's digital world. But sometimes, those steps aren't enough.

              And if you're getting advice from an I.T. provider that's out of its depth due to the growth of your business, then you could be leaving entry points exposed!

              Hackers are becoming more sophisticated every day, and it's important to be vigilant against any threats that may be posed to your company data or online reputation.

              Tips for preventing a 'Conti' attack or any other for that matter

              Here are a few tips for protecting yourself from phishing scams and other types of cyber attacks:

              • Ensure that you have a robust ransomware proof backup in place
              • Get cyber essentials certified.
              • Train your users to be vigilant and spot phishing emails
              • Ensure you have an incident response plan in place
              
              

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security...]]>Want to read a transcript of this episode? Click this link;

              http://traffic.libsyn.com/techcess/Techess_35_Scary_Russian_Conti_Hackers_transcript.pdf

              What is 'Conti'?

              Since the beginning of the Russia and Ukraine conflict, cyber hackers have been posing a serious threat to businesses in the UK, US and Europe.

              A group called 'Conti' has emerged, which supports Russian President Vladimir Putin and his regime.

              They have threatened to launch cyber attacks against any business or individual who speaks out against him.

              In this episode, "Techcess" host Mark Riddell explains what businesses and individuals need to do to ensure they're protected from any potential attacks.

              If you have any computer connected to the web, it's critical that you listen to the episode!

              Not just because you absolutely don't want to be hacked, but on top of that, if you do end up paying a ransom, you might be in trouble with the ICO!

              We are not scaremongering!

              One thing that we hear a lot from people that really frustrates us as an I.T. cyber security and technology support business is cynical business owners who accuse us of scaremongering.

              We have always taken the view that we're not forcing anyone to work with us, and that's reflected in the reviews and testimonials we get from happy customers.

              We do really want to help businesses, whether they're working directly with us or not, and for that reason we urge you to take the information contained in episode 35 of Techcess really seriously.

              The future safeguarding of your business might just depend on it!

              Improved cyber security and protection might be more critical than you think!

              All businesses take steps to protect themselves from cyber attacks in today's digital world. But sometimes, those steps aren't enough.

              And if you're getting advice from an I.T. provider that's out of its depth due to the growth of your business, then you could be leaving entry points exposed!

              Hackers are becoming more sophisticated every day, and it's important to be vigilant against any threats that may be posed to your company data or online reputation.

              Tips for preventing a 'Conti' attack or any other for that matter

              Here are a few tips for protecting yourself from phishing scams and other types of cyber attacks:

              • Ensure that you have a robust ransomware proof backup in place
              • Get cyber essentials certified.
              • Train your users to be vigilant and spot phishing emails
              • Ensure you have an incident response plan in place
              
              

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              Read a preview of the transcript:

              Scary! The new phishing dangers being posed to us by Russian cyber hackers! Techcess Episode 35

              It's Mark here at m3 Networks with another episode of the Techcess podcast.

              Now today we're going to be talking about ransomware, and this is not a new topic.

              I have spoken about this before in the show but some new information has come out that explains that ransomware payments hit a new all time high last year, and the average payment for ransomware is now reaching over 400,000 pounds and more businesses than ever actually paid to get their data back.

              And why is this?

              Why can't businesses just recover from a backup?

              Well, they can, but the problem is that a lot of ransomware, now, is what we call a double extortion kind of method where not only will they ask for a ransom to get access to your data, they will also ask for a ransom to not leak your data on the dark web.

              Of course, if they leak your data on the dark web, then in the UK, you could be subject to further investigations and fines from the information commissioner's office the ICO.

              And of course you could be fined there.

              And that is another payment that you may have to make.

              So a lot of businesses are paying up to prevent the data from being leaked on the dark web.

              Now, if you're wondering if there's any particular industries that are affected more by ransomware than any others, then the answer is yes.

              There are.

              Click here to read more.

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>05ec2d68-1fac-4e57-9cd2-1612d504b2dbWed, 06 Apr 2022 03:00:00 -040011:43falsefull3535A scary horror story about email hijacking a business out of thousands of poundsis a dramatic reconstruction of a very real email hijacking and hacking incident that m3 Networks have assisted with the repair from.

              Prefer to read a transcript of the episode? Click here.

              Email hijacking is a scary thing. It can happen to anyone.

              And it often goes unnoticed until it's too late.

              In this episode of the Techcess technology podcast, host Mark Riddell will give you a sneak preview of a very scary story we're about to publish, about a small business that was hijacked out of thousands of pounds.

              We hope that by sharing this story, we can help others avoid falling victim to email hijacking themselves!

              What is email hijacking?

              Email hijack is a type of cybercrime where an email account is taken over by a hacker, often without the owner's knowledge. The hacker will then use the email account to send fraudulent emails to the victim's contacts, in order to try and scam them out of money or personal information.

              Email hijack can have a devastating impact on small businesses, as it can result in the theft of thousands of pounds. In some cases, email hijack can also lead to the loss of important business contacts and damage to the company's reputation.

              The best way to avoid becoming a victim of email hijack is to be vigilant about checking your email account for any suspicious activity, and to make sure that you have strong passwords that cannot be easily guessed by a clever hacker.

              What can happen when your email gets hijacked?

              The act of email hijacking is when someone then takes over control of an email account with the use of phishing links or attachments.

              The email hijacker can then get unwelcome access with malicious intent, gain access to all the victim's personal information, including passwords, bank details etc.

              They can take over an account without the owner knowing it and send out spam emails which are very damaging to a business' reputation.

              It happens more often than people realise because hackers use social engineering techniques like phishing (sending an email that looks like it's from a trustworthy source) to obtain the credentials.

              What Techcess is doing about the problem with this episode

              This episode of Techcess begins a bigger conversation around the perils of being email hijacked, using a story to bring home the very real threat.

              Our character David may be a fabrication to protect the business owner's identity, but the situation at the centre of the plot is very real!

              What episodes of Techcess can you listen to that offer more insight into email phishing? Glad you asked! 

              On the Techcess techology podcast, we've already covered the subject of email hijacking and phishing on a few episodes.

              Here they are linked for you to easily find them and listen.

              Episode 3

              Episode 7

              Episode 8

              Want to get more 'Techcess' in your business?

              is a dramatic reconstruction of a very real email hijacking and hacking incident that m3 Networks have assisted with the repair from.

              Prefer to read a transcript of the episode? Click here.

              Email hijacking is a scary thing. It can happen to anyone.

              And it often goes unnoticed until it's too late.

              In this episode of the Techcess technology podcast, host Mark Riddell will give you a sneak preview of a very scary story we're about to publish, about a small business that was hijacked out of thousands of pounds.

              We hope that by sharing this story, we can help others avoid falling victim to email hijacking themselves!

              What is email hijacking?

              Email hijack is a type of cybercrime where an email account is taken over by a hacker, often without the owner's knowledge. The hacker will then use the email account to send fraudulent emails to the victim's contacts, in order to try and scam them out of money or personal information.

              Email hijack can have a devastating impact on small businesses, as it can result in the theft of thousands of pounds. In some cases, email hijack can also lead to the loss of important business contacts and damage to the company's reputation.

              The best way to avoid becoming a victim of email hijack is to be vigilant about checking your email account for any suspicious activity, and to make sure that you have strong passwords that cannot be easily guessed by a clever hacker.

              What can happen when your email gets hijacked?

              The act of email hijacking is when someone then takes over control of an email account with the use of phishing links or attachments.

              The email hijacker can then get unwelcome access with malicious intent, gain access to all the victim's personal information, including passwords, bank details etc.

              They can take over an account without the owner knowing it and send out spam emails which are very damaging to a business' reputation.

              It happens more often than people realise because hackers use social engineering techniques like phishing (sending an email that looks like it's from a trustworthy source) to obtain the credentials.

              What Techcess is doing about the problem with this episode

              This episode of Techcess begins a bigger conversation around the perils of being email hijacked, using a story to bring home the very real threat.

              Our character David may be a fabrication to protect the business owner's identity, but the situation at the centre of the plot is very real!

              What episodes of Techcess can you listen to that offer more insight into email phishing? Glad you asked! 

              On the Techcess techology podcast, we've already covered the subject of email hijacking and phishing on a few episodes.

              Here they are linked for you to easily find them and listen.

              Episode 3

              Episode 7

              Episode 8

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>fead0279-52aa-4ba9-bd6a-781ff8a52771Wed, 30 Mar 2022 03:00:00 -040005:56falsefull3434Are you using a password manager in your business?Prefer to read a transcript of the episode? Click here.

              If you're like most business owners, you have a lot of passwords to keep track of. You probably also worry about the possibility of hackers getting into your systems and stealing your data.

              A password manager can help protect you from hackers and keep your data safe.

              On this episode of the "Techcess" podcast, we're talking about password managers and the pros and cons of using them.

              Mark Riddell, Managing Director at m3 Networks, talks us through whether it's worth using just one master password to control access to all of your online accounts.

              After listening to this episode, you'll be able to make an informed decision about whether a password manager is right for your business.

              And why password managers can be useful.

              Oh, and if you're not immediately convinced that protecting your email is of vital importance within your business, you might need to check out this previous episode of  the "Techcess" technology podcast.

              (If you're reading this on YouTube... - https://m3networks.co.uk/techcesspodcast/003-cyber-hackers-nasty-business-reduce-your-chance-of-a-cyber-attack-by-80-percent-overcome-hacking-phishing-and-malware-using-cyber-essentials-cyber-security-techcess-technology-business-s/ )

               

              What is a password manager?

              A password manager is a software application that helps you store and manage your passwords. They're usually password-protected, so only you can access your passwords.

              Why are password managers useful?

              Password managers are useful because they help you keep track of all your passwords in one place.

              This makes it easier to keep your passwords safe and secure.

              They're also useful for managing multiple accounts, such as email, social media, and financial accounts.

              Which is the best password manager?

              There are a number of password managers on the market, but some of the most popular ones are "Last Pass", "Nordpass" and "1 Password".

              They all do largely the same thing - helping you store and manage your passwords.

              This software is password-protected, so only you can access your passwords.

              Last Pass is popular because it's easy to use and it has a lot of features. It also has a password recovery feature, which is useful if you forget your password.

              If you're looking for a password manager that is easy to use and has a lot of features, Last Pass is a good option.

              What should a password manager be able to do?

              The best password managers in 2022 will offer a variety of features, including:

              • password generation
              • password management
              • password synchronization
              • password sharing
              • password security
              • password auditing.
              
              

              Last Pass calls this last one "Security Challenge".

              How much will a password manager cost me?

              The different password managers vary in price, but are...]]>Prefer to read a transcript of the episode? Click here.

              If you're like most business owners, you have a lot of passwords to keep track of. You probably also worry about the possibility of hackers getting into your systems and stealing your data.

              A password manager can help protect you from hackers and keep your data safe.

              On this episode of the "Techcess" podcast, we're talking about password managers and the pros and cons of using them.

              Mark Riddell, Managing Director at m3 Networks, talks us through whether it's worth using just one master password to control access to all of your online accounts.

              After listening to this episode, you'll be able to make an informed decision about whether a password manager is right for your business.

              And why password managers can be useful.

              Oh, and if you're not immediately convinced that protecting your email is of vital importance within your business, you might need to check out this previous episode of  the "Techcess" technology podcast.

              (If you're reading this on YouTube... - https://m3networks.co.uk/techcesspodcast/003-cyber-hackers-nasty-business-reduce-your-chance-of-a-cyber-attack-by-80-percent-overcome-hacking-phishing-and-malware-using-cyber-essentials-cyber-security-techcess-technology-business-s/ )

               

              What is a password manager?

              A password manager is a software application that helps you store and manage your passwords. They're usually password-protected, so only you can access your passwords.

              Why are password managers useful?

              Password managers are useful because they help you keep track of all your passwords in one place.

              This makes it easier to keep your passwords safe and secure.

              They're also useful for managing multiple accounts, such as email, social media, and financial accounts.

              Which is the best password manager?

              There are a number of password managers on the market, but some of the most popular ones are "Last Pass", "Nordpass" and "1 Password".

              They all do largely the same thing - helping you store and manage your passwords.

              This software is password-protected, so only you can access your passwords.

              Last Pass is popular because it's easy to use and it has a lot of features. It also has a password recovery feature, which is useful if you forget your password.

              If you're looking for a password manager that is easy to use and has a lot of features, Last Pass is a good option.

              What should a password manager be able to do?

              The best password managers in 2022 will offer a variety of features, including:

              • password generation
              • password management
              • password synchronization
              • password sharing
              • password security
              • password auditing.
              
              

              Last Pass calls this last one "Security Challenge".

              How much will a password manager cost me?

              The different password managers vary in price, but are usually around £50 per year.

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here. 

              ]]>ab5f1ff7-eced-4556-a6e0-4d4537febf0bWed, 23 Mar 2022 04:00:00 -040010:18falsefull3333Who will fix my car?! Automotive repair industry changes and the motor vehicle block exemption regulation (MVBER) expiry Prefer reading to listening? You can download the full episode transcript, here: What's happening in the automotive repair industry?

              The automotive repair industry is about to see some massive changes in the law, and it's not clear yet whether these will be good or bad news for businesses within the sector.

              The legislation in question surrounds motor vehicle block exemption regulation (MVBER), and has been brought about by the relationship between the industry and the EU in light of Brexit.

              Any update to this law will directly affect independent organisations operating in the after market, and how they are able to compete with main dealerships.

              In simple terms, it could spell the end for many independent garages who rely on some vehicle owners preferring not to use main dealers for repairs and maintenance.

              As friends of the Auto Body Professionals Club, we're taking a solid interest in this story as it develops.

              This conversation between "Techess" host Mark Riddell and automotive aftermarket consultant Neil Pattermore covers a lot of the topics surrounding this issue.

              What IS the motor vehicle block exemption regulation?

              The automotive repair industry is currently waiting to see what the final outcome of the motor vehicle block exemption regulation's expiration will be, hence this podcast episode.

              This legislation was originally put in place to enable fair competition from independent auto body shops. However, with the UK's exit from the European Union, there is now concern that the legislation may not be renewed, and this will pose a challenge for independents.

              A removal of this regulation would impact on the cost of spare parts and the cost of providing warranties that are competitive with the main dealerships.

              In a nutshell, we could be on the verge of a removal of the level playing field and could potentially lead to an implosion of businesses.

              What impact the change in legislation could have on Vehicle Repair and Maintenance Information (RMI)

              To ensure fair competition in this market, it is critical for all parties involved - from distributors and independent retailers to dealerships or workshops - to have easy access information on how best to maintain your car so you can choose who provides quality services at reasonable prices without being discriminated against because they're not authorised by any one manufacturer.

              Vehicle Repair and Maintenance Information (RMI) and the continuance of independent garages being able to access it for the repair of vehicles can make all the difference in taking your vehicle to your local mechanic.

              How the legislation could impact on more modern vehicles

              It is no secret that cars have become more complex over time. These days, you can find computerised systems in almost any make or model of vehicle but some believe this complexity comes at the expense of technicians’ ability to maintain them properly and efficiently due to the fact that the relevant tools may be infeasible for smaller garages to obtain or afford.

              Also, we need to bear in mind automotive technology and it's relationship with cyber security....]]>Prefer reading to listening? You can download the full episode transcript, here: What's happening in the automotive repair industry?

              The automotive repair industry is about to see some massive changes in the law, and it's not clear yet whether these will be good or bad news for businesses within the sector.

              The legislation in question surrounds motor vehicle block exemption regulation (MVBER), and has been brought about by the relationship between the industry and the EU in light of Brexit.

              Any update to this law will directly affect independent organisations operating in the after market, and how they are able to compete with main dealerships.

              In simple terms, it could spell the end for many independent garages who rely on some vehicle owners preferring not to use main dealers for repairs and maintenance.

              As friends of the Auto Body Professionals Club, we're taking a solid interest in this story as it develops.

              This conversation between "Techess" host Mark Riddell and automotive aftermarket consultant Neil Pattermore covers a lot of the topics surrounding this issue.

              What IS the motor vehicle block exemption regulation?

              The automotive repair industry is currently waiting to see what the final outcome of the motor vehicle block exemption regulation's expiration will be, hence this podcast episode.

              This legislation was originally put in place to enable fair competition from independent auto body shops. However, with the UK's exit from the European Union, there is now concern that the legislation may not be renewed, and this will pose a challenge for independents.

              A removal of this regulation would impact on the cost of spare parts and the cost of providing warranties that are competitive with the main dealerships.

              In a nutshell, we could be on the verge of a removal of the level playing field and could potentially lead to an implosion of businesses.

              What impact the change in legislation could have on Vehicle Repair and Maintenance Information (RMI)

              To ensure fair competition in this market, it is critical for all parties involved - from distributors and independent retailers to dealerships or workshops - to have easy access information on how best to maintain your car so you can choose who provides quality services at reasonable prices without being discriminated against because they're not authorised by any one manufacturer.

              Vehicle Repair and Maintenance Information (RMI) and the continuance of independent garages being able to access it for the repair of vehicles can make all the difference in taking your vehicle to your local mechanic.

              How the legislation could impact on more modern vehicles

              It is no secret that cars have become more complex over time. These days, you can find computerised systems in almost any make or model of vehicle but some believe this complexity comes at the expense of technicians’ ability to maintain them properly and efficiently due to the fact that the relevant tools may be infeasible for smaller garages to obtain or afford.

              Also, we need to bear in mind automotive technology and it's relationship with cyber security. How will this aspect of vehicle ownership play out?

              Will eCall be affected? Are hackers going to be able to target your car?

              Whether you're an auto body professional working in a dealership or independent garage, or just a motorist with an interest in the motoring industry, this episode contains huge insights.

              Want to get more 'Techcess' in your business?

              Book a free chat with Mark!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>f846277d-c5d8-455d-9cfb-dbb3c01d9553Wed, 16 Mar 2022 04:00:00 -040041:27falsefull3232NCSC (National Cyber Security Centre) Cyber Essentials Guidance Amid Russia InvasionPrefer reading to listening? You can download the full episode transcript, here:

              http://traffic.libsyn.com/techcess/Techcess_NCSC_Cyber_Essentials_Guidance_Amid_Russia_Invasion.pdf

              What's happening?

              In light of the recent cyber-attacks waged against organisations in the UK and Ukraine, NCSC has released fresh guidance on Cyber Essentials.

              Cyber Essentials is a government-backed scheme that provides businesses with a set of basic security measures to protect themselves against cyber-attacks.

              The scheme is voluntary, but all businesses are encouraged to participate.

              The NCSC has warned businesses that the Russia-Ukraine conflict is likely to lead to more cyber-attacks, and that they should prioritise their cyber security protocols above all other I.T. related matters at this time.

              They have also released a list of practical things businesses can do to protect themselves.

              In this episode of the "Techcess" technology podcast, host (and Managing Director of m3 Networks) Mark Riddell talks us through the updated guidance.

              Our hope is you'll find the simplified narration useful, and that you'll understand some of the immediate actions you need to be taking to ensure your business's 'Techcess'.

              What's the updated guidance from NCSC?

              The NCSC is urging all businesses to prioritise their cyber security protocols above all other I.T. matters for the time being.

              So, in line with that, we wanted to offer you a number of practical tips on how to do this.

              Check software updates and patches

              Among other measures, checking your software patches and updates is vital right now.

              Mark says, "It's absolutely critical that web browsers are kept up to date just now as well as everything else. So basically turn on automatic updates everything and update things. Whenever you see a warning that there is a system update available, don't just ignore it and delay it."

              As the NCSC has warned, the Russia-Ukraine conflict is likely to lead to more cyber-attacks. And as we all know, one of the best ways to protect yourself from a cyber-attack is by keeping your software patches up to date.

              This is because software patches are updates to your software that fix security vulnerabilities and bugs.

              Ensure your multi factor authentication is configured correctly

              Another important measure is to ensure your multi factor authentication is properly configured.

              Multi factor authentication (MFA) is a security process that requires more than one form of identification from the user in order to log in.

              For example, you may have to enter your password and then confirm it with a code that is sent to your mobile phone.

              MFA adds an extra layer of security, making it more difficult for cyber-attackers to gain access to your systems.

              Have you confirmed your running up-to-date antivirus software?

              Finally, NCSC also recommends that businesses ensure their antivirus software is current.

              Antivirus software helps to protect your computers and devices from malware, which is malicious software that can damage or disable your devices.

              It's important to note that there are different types of antivirus software, so you'll need to choose the right one for your business.

              The NCSC's 'three random words' advice

              NCSC has advised that...]]>Prefer reading to listening? You can download the full episode transcript, here:

              http://traffic.libsyn.com/techcess/Techcess_NCSC_Cyber_Essentials_Guidance_Amid_Russia_Invasion.pdf

              What's happening?

              In light of the recent cyber-attacks waged against organisations in the UK and Ukraine, NCSC has released fresh guidance on Cyber Essentials.

              Cyber Essentials is a government-backed scheme that provides businesses with a set of basic security measures to protect themselves against cyber-attacks.

              The scheme is voluntary, but all businesses are encouraged to participate.

              The NCSC has warned businesses that the Russia-Ukraine conflict is likely to lead to more cyber-attacks, and that they should prioritise their cyber security protocols above all other I.T. related matters at this time.

              They have also released a list of practical things businesses can do to protect themselves.

              In this episode of the "Techcess" technology podcast, host (and Managing Director of m3 Networks) Mark Riddell talks us through the updated guidance.

              Our hope is you'll find the simplified narration useful, and that you'll understand some of the immediate actions you need to be taking to ensure your business's 'Techcess'.

              What's the updated guidance from NCSC?

              The NCSC is urging all businesses to prioritise their cyber security protocols above all other I.T. matters for the time being.

              So, in line with that, we wanted to offer you a number of practical tips on how to do this.

              Check software updates and patches

              Among other measures, checking your software patches and updates is vital right now.

              Mark says, "It's absolutely critical that web browsers are kept up to date just now as well as everything else. So basically turn on automatic updates everything and update things. Whenever you see a warning that there is a system update available, don't just ignore it and delay it."

              As the NCSC has warned, the Russia-Ukraine conflict is likely to lead to more cyber-attacks. And as we all know, one of the best ways to protect yourself from a cyber-attack is by keeping your software patches up to date.

              This is because software patches are updates to your software that fix security vulnerabilities and bugs.

              Ensure your multi factor authentication is configured correctly

              Another important measure is to ensure your multi factor authentication is properly configured.

              Multi factor authentication (MFA) is a security process that requires more than one form of identification from the user in order to log in.

              For example, you may have to enter your password and then confirm it with a code that is sent to your mobile phone.

              MFA adds an extra layer of security, making it more difficult for cyber-attackers to gain access to your systems.

              Have you confirmed your running up-to-date antivirus software?

              Finally, NCSC also recommends that businesses ensure their antivirus software is current.

              Antivirus software helps to protect your computers and devices from malware, which is malicious software that can damage or disable your devices.

              It's important to note that there are different types of antivirus software, so you'll need to choose the right one for your business.

              The NCSC's 'three random words' advice

              NCSC has advised that organisations should use a 'three random words' security protocol. This is a security measure that requires you to enter three random words in order to log in.

              This is a more secure alternative to using passwords, as it's more difficult for cyber-attackers to guess.

              You can choose any three random words, and this article from the National Cyber Security Centre's "Tips for staying secure online" guidance might give you an idea of how it works.

              https://www.ncsc.gov.uk/collection/top-tips-for-staying-secure-online/three-random-words

              But obviously we advise you don't use their exact suggestion for your own password.

              We'll also have more guidance on using a password manager in a near future episode of the "Techcess" technology podcast.

              A list of cyber security measures Mark talks you through during this episode:

              Here are those measures that Mark will elaborate on during the episode:
              • Checking system patches
              • Making use of better passwords
              • Configuring your multi factor authentication
              • Your antivirus and firewall effectiveness
              • Your backup solutions - (there was a full episode about this, here)
              • An up-to-date emergency incident response plan (not stored on a website somewhere!)
              • Checking for third-party remote access to your systems (and removing any that don't need to be there!)
              • Getting cyber essentials certified - (here's the past episode that Mark mentions)
              
              

              Concerned by what you've learned in this episode and don't know where to start? Book a free chat with Mark!

              Here's the link in case you're reading this in something that's disabled the links! - https://m3networks.co.uk/meetmark

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>22f49b4d-7800-4025-9b83-3ae6cf67d686Wed, 09 Mar 2022 04:00:00 -040012:15falsefull3131Should You Change IT Business Partner? Insights from an Actual Customer!If you listened to the previous episode of Techcess, you'd have heard us explaining why it was worth considering whether you're happy with your current IT business partner?

              We covered off some of the pitfalls of working with the wrong manages services provider, and explained how working with an IT company doesn't automatically guarantee your cyber security!

              Or your data protection.

              You'd be forgiven for being nervous about change when it comes to your IT business partner

              m3 Networks Managing Director Mark Riddell himself understands that the prospect of making a change to your IT business partner can be daunting.

              When it comes to changing your IT business partner, there can be a lot of fear and uncertainty around the decision.

              You'll be pondering a lot of questions.

              Will everything go smoothly?

              Will my data be safe?

              Will I lose money in the process?

              These are all valid questions, and ones that our customer Cheryl Brunton asked herself before making the switch.

              (Cheryl's from this company https://www.adwlimited.co.uk)

              In this episode of the Techcess Technology Podcast, Mark Riddell chats with Cheryl as she tells her story of deciding to change IT business partner and what fears she had going into it.

              She also discusses how m3 Networks was able to reassure her through the whole process and make the transition as smooth as possible.

              Here are some of the points raised during the episode:
              • The limitations of working with a smaller IT business partner that's mostly 'reactive'
              • The 'fear factor' associated with making a change to your IT business partner
              • Cheryl's advice for any business that's currently dissatisfied with their IT business partner but is panicking about making a change
              
              

               

              If you're in the market for IT support services, drop us an email.

              We'd love to chat things through with you!

              Get in touch:

              https://m3networks.co.uk/contact-us/

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about...]]>If you listened to the previous episode of Techcess, you'd have heard us explaining why it was worth considering whether you're happy with your current IT business partner?

              We covered off some of the pitfalls of working with the wrong manages services provider, and explained how working with an IT company doesn't automatically guarantee your cyber security!

              Or your data protection.

              You'd be forgiven for being nervous about change when it comes to your IT business partner

              m3 Networks Managing Director Mark Riddell himself understands that the prospect of making a change to your IT business partner can be daunting.

              When it comes to changing your IT business partner, there can be a lot of fear and uncertainty around the decision.

              You'll be pondering a lot of questions.

              Will everything go smoothly?

              Will my data be safe?

              Will I lose money in the process?

              These are all valid questions, and ones that our customer Cheryl Brunton asked herself before making the switch.

              (Cheryl's from this company https://www.adwlimited.co.uk)

              In this episode of the Techcess Technology Podcast, Mark Riddell chats with Cheryl as she tells her story of deciding to change IT business partner and what fears she had going into it.

              She also discusses how m3 Networks was able to reassure her through the whole process and make the transition as smooth as possible.

              Here are some of the points raised during the episode:
              • The limitations of working with a smaller IT business partner that's mostly 'reactive'
              • The 'fear factor' associated with making a change to your IT business partner
              • Cheryl's advice for any business that's currently dissatisfied with their IT business partner but is panicking about making a change
              
              

               

              If you're in the market for IT support services, drop us an email.

              We'd love to chat things through with you!

              Get in touch:

              https://m3networks.co.uk/contact-us/

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>7711875c-01ec-4930-a531-0b9b6f9af4deWed, 02 Mar 2022 04:00:00 -040023:21falsefull303010 Reasons Why Business Owners Switch IT Partner: IT support services company in Dundee offer buying advice previewPrefer reading to listening? You can download the full episode transcript, here:

              http://traffic.libsyn.com/techcess/Techcess_Reasons_Switch_IT_Support_Partner.pdf

              Our advice for shopping around, and achieving Techcess!

              Are you happy with your IT support services partner?

              Do they fill you with confidence that they know exactly what they're doing, and that they're protecting your data and your business from attacks?

              Unless you've responded to that question in your head without a single doubt, you will definitely want to listen to this episode of the Techcess technology podcast.

              I mean, perhaps you don't even know what services are typically offered by information technology companies.

              This episode is a great place to start your research.

              By the way, did you know that IT support services don't automatically provide cyber security and data protection?

              It might be a good time to have a chat with your provider and find out if you're covered!

              Even the more ethical IT support services partner companies recognise there are issues

              m3 Networks Managing Director Mark Riddell himself admits that he doesn't envy any business owner that has to shop around for the right IT support services provider.

              For that reason, he's going to run you through ten very insightful reasons why you as a business owner might consider switching IT partner.

              Here are those reasons that Mark will elaborate on during the episode:
              • Not seeing results
              • Getting poor communication
              • They don't take data security as seriously as you'd like
              • They won't move outside of the contract
              • Things take too long to fix 
              • They never accept responsibility
              • They confuse you with tech talk
              • You're not learning
              • You've outgrown them
              
              

               

              Mark offers his professional opinions on all of the above, and guides you to recognising any red flags you might have missed that will be tell tale signs you're needing to switch IT business support services over to new partners.

              If you're in the market for IT support services in Dundee, drop us an email.

              We'd love to chat things through with you!

              Get in touch:

              https://m3networks.co.uk/contact-us/

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark Prefer reading to listening? You can download the full episode transcript, here:

              http://traffic.libsyn.com/techcess/Techcess_Reasons_Switch_IT_Support_Partner.pdf

              Our advice for shopping around, and achieving Techcess!

              Are you happy with your IT support services partner?

              Do they fill you with confidence that they know exactly what they're doing, and that they're protecting your data and your business from attacks?

              Unless you've responded to that question in your head without a single doubt, you will definitely want to listen to this episode of the Techcess technology podcast.

              I mean, perhaps you don't even know what services are typically offered by information technology companies.

              This episode is a great place to start your research.

              By the way, did you know that IT support services don't automatically provide cyber security and data protection?

              It might be a good time to have a chat with your provider and find out if you're covered!

              Even the more ethical IT support services partner companies recognise there are issues

              m3 Networks Managing Director Mark Riddell himself admits that he doesn't envy any business owner that has to shop around for the right IT support services provider.

              For that reason, he's going to run you through ten very insightful reasons why you as a business owner might consider switching IT partner.

              Here are those reasons that Mark will elaborate on during the episode:
              • Not seeing results
              • Getting poor communication
              • They don't take data security as seriously as you'd like
              • They won't move outside of the contract
              • Things take too long to fix 
              • They never accept responsibility
              • They confuse you with tech talk
              • You're not learning
              • You've outgrown them
              
              

               

              Mark offers his professional opinions on all of the above, and guides you to recognising any red flags you might have missed that will be tell tale signs you're needing to switch IT business support services over to new partners.

              If you're in the market for IT support services in Dundee, drop us an email.

              We'd love to chat things through with you!

              Get in touch:

              https://m3networks.co.uk/contact-us/

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>fc23d7f0-feb6-45e5-88ed-0cfbff16f843Wed, 23 Feb 2022 04:00:00 -040013:45falsefull2929The website isn't ever About you so listen to this episode's advice if you want to avoid losing customers every day!On this episode of Techcess, m3 Networks Managing Director Mark Riddell talks all things website design and conversion rates with digital expert David Dwyer from Inspire Digital Agency.

              No spoilers, but one of the main takeaways from their discussion is that your website should be transparent about your pricing.

              Marcus Sheridan, known as 'the pool guy', pioneered an approach a few years ago with his book "They Ask, You Answer" and it has been gaining in popularity ever since.

              And our own Mark Riddell is a big fan of Sheridan's insights, which is why we talk about him on this episode.

              In addition to transparency, there are other important factors that will help convert visitors into customers.

              Keep listening to find out what they are!

              What are website conversions?

              When someone visits your website, you want them to take some sort of desired action. This is called a conversion. Some common conversions are filling out a form, subscribing to a newsletter, or making a purchase.

              There are many factors that go into whether or not a visitor will convert, including the design of your website, the copy on your pages, and the offers you present. If you want to increase your conversion rate, you need to focus on creating a positive user experience and providing incentives for visitors to take action.

              You also need to track your conversions so that you can measure the effectiveness of your efforts. There are many tools and services available that can help you do this. Use the data that you gather to make changes to your website and continue to test different approaches until you find what works best for you.

              Optimising your homepage

              What should be on your home page?

              This is the big question.

              Your home page is the first impression that potential customers will have of your business, so it's important to make sure it represents your brand well.

              In this episode of "Techcess" David Dwyer explains to Mark what a great home page looks like, and how you can achieve it.

              Why you don't want a simple website builder like Wix or Squarespace

              David Dwyer from Inspire Digital Agency advises against using a website builder like Wix or Squarespace because they don't have the customers best interests in mind. He recommends that businesses focus on creating a positive user experience in order to increase their conversion rate.

              Listen to hear him explain how you can ensure your website is doing that.

              Email David Dwyer

              David's website

              Inspire on GMB

              Inspire on Facebook

              Inspire on Linkedin

              Inspire on Twitter

              Inspire on Instagram

              Inspire on YouTube

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "m3 Networks Managing Director Mark Riddell talks all things website design and conversion rates with digital expert David Dwyer from Inspire Digital Agency.

              No spoilers, but one of the main takeaways from their discussion is that your website should be transparent about your pricing.

              Marcus Sheridan, known as 'the pool guy', pioneered an approach a few years ago with his book "They Ask, You Answer" and it has been gaining in popularity ever since.

              And our own Mark Riddell is a big fan of Sheridan's insights, which is why we talk about him on this episode.

              In addition to transparency, there are other important factors that will help convert visitors into customers.

              Keep listening to find out what they are!

              What are website conversions?

              When someone visits your website, you want them to take some sort of desired action. This is called a conversion. Some common conversions are filling out a form, subscribing to a newsletter, or making a purchase.

              There are many factors that go into whether or not a visitor will convert, including the design of your website, the copy on your pages, and the offers you present. If you want to increase your conversion rate, you need to focus on creating a positive user experience and providing incentives for visitors to take action.

              You also need to track your conversions so that you can measure the effectiveness of your efforts. There are many tools and services available that can help you do this. Use the data that you gather to make changes to your website and continue to test different approaches until you find what works best for you.

              Optimising your homepage

              What should be on your home page?

              This is the big question.

              Your home page is the first impression that potential customers will have of your business, so it's important to make sure it represents your brand well.

              In this episode of "Techcess" David Dwyer explains to Mark what a great home page looks like, and how you can achieve it.

              Why you don't want a simple website builder like Wix or Squarespace

              David Dwyer from Inspire Digital Agency advises against using a website builder like Wix or Squarespace because they don't have the customers best interests in mind. He recommends that businesses focus on creating a positive user experience in order to increase their conversion rate.

              Listen to hear him explain how you can ensure your website is doing that.

              Email David Dwyer

              David's website

              Inspire on GMB

              Inspire on Facebook

              Inspire on Linkedin

              Inspire on Twitter

              Inspire on Instagram

              Inspire on YouTube

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>ffd06409-ac5c-463c-b04c-c4a063060fabWed, 16 Feb 2022 04:00:00 -040001:00:45falsefull2828Cyber Essentials - all the changes: what's new and how it will impact on you and your businessm3 Networks Managing Director Mark Riddell talks you through what's new in Cyber Essentials Standard, and how the changes will impact on you and your business!

              Prefer reading? Click here if you want a full transcript of the episode!

              What is happening with Cyber Essentials Standard?

              More and more businesses are using Cyber Essentials Standard as part of their every day operations.

              And that's a good thing!

              It definitely helps in fending off cyber criminals and preventing hackers from targeting your networks.

              But changes are coming.

              The software's being updated to reflect the changing times.

              Mark Riddell and the "Techcess" technology podcast team are here to talk you through everything that's being changed!

              What is Cyber Essentials Standard?

              Cyber Essentials Standard is a government-backed scheme that helps businesses protect themselves against cyber attacks. It's not just for big businesses either - even small businesses can benefit from it. The standard has been updated, and there are some changes that you need to be aware of if you're using Cyber Essentials.

              If you're brand new to Cyber Essentials or want to get more of a general idea of what Cyber Essentials is, we've spoken about it before on the "Techcess" technology podcast.

              To have a listen to that previous episode, click here or paste the following address into your browser:

              http://traffic.libsyn.com/techcess/Cyber_hackers_are_a_nasty_business.mp3

              If you've already listened to that episode, or you were already aware of Cyber Essentials, and just want to know what the changes are, this is the episode for you.

              Cyber Essentials changes for home working

              The first change is to Bring Your Own Device (BYOD). This is where employees bring their own devices into the office (or their home if they're working from home), and use them for work purposes.

              Previously, BYOD (listen to the episode to hear how Mark refers to it) was allowed as long as certain security measures were in place.

              Listen to find out what the new rules mean for any device that connects to your company network from your home.

              They apply to laptops, smartphones, desktops and tablets.

              Cyber Essentials changes for cloud services

              The next change is to the use of cloud services.

              In fact, there are three new rules:

              For Infrastructure as a Service (IaaS - products like Rackspace, Google Compute Engine, Amazon EC2)

              Platform as a Service (PaaS - products like Aure Web App)

              Software as a Service (SaaS - Microsoft 365, Dropbox, Gmail)

              Listen to hear what the rule changes mean for the use of those tools in your business.

              Cyber Essentials changes - other impacts

              There are a number of changes too, including;

              • Your use of the router provided by your ISP
              • Multi factor authentication
              • Wireless devices
              • And other things that are now 'in scope'
              
              

               

              Useful links to things mentioned in this episode:

              • NCSC info page: https://www.ncsc.gov.uk/information/update-to-the-cyber-essentials-technical-controls
              
              

               

              • The CE requirements document: https://www.ncsc.gov.uk/files/Cyber-Essentials-Requirements-for-IT-infrastructure-3-0.pdf
              
              

              ]]>m3 Networks Managing Director Mark Riddell talks you through what's new in Cyber Essentials Standard, and how the changes will impact on you and your business!

              Prefer reading? Click here if you want a full transcript of the episode!

              What is happening with Cyber Essentials Standard?

              More and more businesses are using Cyber Essentials Standard as part of their every day operations.

              And that's a good thing!

              It definitely helps in fending off cyber criminals and preventing hackers from targeting your networks.

              But changes are coming.

              The software's being updated to reflect the changing times.

              Mark Riddell and the "Techcess" technology podcast team are here to talk you through everything that's being changed!

              What is Cyber Essentials Standard?

              Cyber Essentials Standard is a government-backed scheme that helps businesses protect themselves against cyber attacks. It's not just for big businesses either - even small businesses can benefit from it. The standard has been updated, and there are some changes that you need to be aware of if you're using Cyber Essentials.

              If you're brand new to Cyber Essentials or want to get more of a general idea of what Cyber Essentials is, we've spoken about it before on the "Techcess" technology podcast.

              To have a listen to that previous episode, click here or paste the following address into your browser:

              http://traffic.libsyn.com/techcess/Cyber_hackers_are_a_nasty_business.mp3

              If you've already listened to that episode, or you were already aware of Cyber Essentials, and just want to know what the changes are, this is the episode for you.

              Cyber Essentials changes for home working

              The first change is to Bring Your Own Device (BYOD). This is where employees bring their own devices into the office (or their home if they're working from home), and use them for work purposes.

              Previously, BYOD (listen to the episode to hear how Mark refers to it) was allowed as long as certain security measures were in place.

              Listen to find out what the new rules mean for any device that connects to your company network from your home.

              They apply to laptops, smartphones, desktops and tablets.

              Cyber Essentials changes for cloud services

              The next change is to the use of cloud services.

              In fact, there are three new rules:

              For Infrastructure as a Service (IaaS - products like Rackspace, Google Compute Engine, Amazon EC2)

              Platform as a Service (PaaS - products like Aure Web App)

              Software as a Service (SaaS - Microsoft 365, Dropbox, Gmail)

              Listen to hear what the rule changes mean for the use of those tools in your business.

              Cyber Essentials changes - other impacts

              There are a number of changes too, including;

              • Your use of the router provided by your ISP
              • Multi factor authentication
              • Wireless devices
              • And other things that are now 'in scope'
              
              

               

              Useful links to things mentioned in this episode:

              • NCSC info page: https://www.ncsc.gov.uk/information/update-to-the-cyber-essentials-technical-controls
              
              

               

              • The CE requirements document: https://www.ncsc.gov.uk/files/Cyber-Essentials-Requirements-for-IT-infrastructure-3-0.pdf
              
              

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>907017b3-f6b1-45eb-98d6-b913af905452Wed, 09 Feb 2022 04:00:00 -040018:00falsefull2727Techcess talks to Muscular Dystrophy Support Centre boss Sarah Ann Moore - m3's chosen charity partner for this quarterm3 Networks Managing Director Mark Riddell learning more about what Muscular Dystrophy is and how businesses can help the charity's work. What is Muscular Dystrophy and why are we talking about it on Techcess?

              This is a question that will be answered in full on the episode.

              Bottom line, we like to support good causes at m3 Networks.

              This quarter, we decided to team up with Midlands-based charity Muscular Dystrophy Support Centre - one of only two such organisations in the UK.

              Sarah Ann Moore takes part in the Techcess 10

              During the episode you'll hear the charity's Executive Director Sarah Ann Moore explain to Mark all about the work they do.

              You'll be pleased to know she's also the latest guest to participate in the Techcess 10, and giggling ensues full pace.

              Have a listen, and if you feel moved to get your business involved in some fundraising for the charity, let us know so we can thank you on the podcast!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>m3 Networks Managing Director Mark Riddell learning more about what Muscular Dystrophy is and how businesses can help the charity's work. What is Muscular Dystrophy and why are we talking about it on Techcess?

              This is a question that will be answered in full on the episode.

              Bottom line, we like to support good causes at m3 Networks.

              This quarter, we decided to team up with Midlands-based charity Muscular Dystrophy Support Centre - one of only two such organisations in the UK.

              Sarah Ann Moore takes part in the Techcess 10

              During the episode you'll hear the charity's Executive Director Sarah Ann Moore explain to Mark all about the work they do.

              You'll be pleased to know she's also the latest guest to participate in the Techcess 10, and giggling ensues full pace.

              Have a listen, and if you feel moved to get your business involved in some fundraising for the charity, let us know so we can thank you on the podcast!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>d6559b4d-db4a-4cf9-b9f7-acd288ee7d7aWed, 02 Feb 2022 04:00:00 -040027:07falsefull2626How (and why the need) to put a monetary cost on your company's cyber risk of cyber-attackIf you prefer reading to listening, you can get the full transcript of the episode here.

              (Naked link at the bottom)

              What is your cyber risk worth to you?

              This is a question that not many business owners have an answer for, but it's something that you need to start thinking about.

              In this episode of the Techcess podcast, Mark Riddell from m3 Networks discusses how you can put a monetary value on your company's cyber risk.

              High profile cyber-attacks

              Do you remember the recent high profile attack on Marriot Hotels, in which 5.2 million guests were impacted, exposing their personal information?

              Or the case against Equifax?

              Their attack left them having to agree to pay at least $575 million in damages.

              As Mark explains, you need to take these threats seriously, and become aware of the monetary cost to your company if you suffer a cyber attack.

              He explains that it's not an easy task, but with the help of a special calculator, it can be done.

              And you can get that special calculator from Mark and the team at m3 for FREE thanks to this episode of Techcess.

              You can find it here.

              Go ahead and download it, but before you start using it, make sure you listen to the episode as Mark will talk you through how you can use it and ensure you're armed with the knowledge to face a cyber attack.

              Cyber Essentials

              You'll hear Mark mention the episode about Cyber Essentials.

              When you're ready to listen to that one, you can do so here.

              Transcript:

              (http://traffic.libsyn.com/techcess/Techcess_-_Putting_a_monetary_value_on_your_cyber_risk_of_a_cyber-attack_-_transcript.pdf)

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them If you prefer reading to listening, you can get the full transcript of the episode here.

              (Naked link at the bottom)

              What is your cyber risk worth to you?

              This is a question that not many business owners have an answer for, but it's something that you need to start thinking about.

              In this episode of the Techcess podcast, Mark Riddell from m3 Networks discusses how you can put a monetary value on your company's cyber risk.

              High profile cyber-attacks

              Do you remember the recent high profile attack on Marriot Hotels, in which 5.2 million guests were impacted, exposing their personal information?

              Or the case against Equifax?

              Their attack left them having to agree to pay at least $575 million in damages.

              As Mark explains, you need to take these threats seriously, and become aware of the monetary cost to your company if you suffer a cyber attack.

              He explains that it's not an easy task, but with the help of a special calculator, it can be done.

              And you can get that special calculator from Mark and the team at m3 for FREE thanks to this episode of Techcess.

              You can find it here.

              Go ahead and download it, but before you start using it, make sure you listen to the episode as Mark will talk you through how you can use it and ensure you're armed with the knowledge to face a cyber attack.

              Cyber Essentials

              You'll hear Mark mention the episode about Cyber Essentials.

              When you're ready to listen to that one, you can do so here.

              Transcript:

              (http://traffic.libsyn.com/techcess/Techcess_-_Putting_a_monetary_value_on_your_cyber_risk_of_a_cyber-attack_-_transcript.pdf)

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              Transcript preview:

               

              Putting a monetary value on your 'cyber risk' of a Cyber-attack

              TECHCESS PODCAST EPISODE 25  

              Mark Riddell: [00:00:00] Hi, I'm Mark Riddell. And in today's episode of Techcess, I'm going to be talking about why and how you need to put a monetary value on your cyber risk cyber-attacks and your business costs money. That's a fact. So if you don't know what potential financial costs a cyber-attack is going to have to your business, how can you plan to mitigate against that particular risk?.

              Of course you can have cyber insurance for your business, and that is going to help recover some of the financial losses that you have as a result of a cyber-attack. But just remember that insurance claim pay-outs don't just happen overnight. And during the claims process, you're going to be exposed to the financial losses of the cyber-attack until the insurance company compensates you for that.

              So that's worth considering.

              The better way to reduce the risk of a cyber attack is to try and... well, just that reduce the [00:01:00] risk. Prevent the likelihood of a cyber-attack affecting your business. Now it doesn't mean preventing cyber-attacks from happening. Of course, no one can guarantee that. But what it does mean is that if a cyber-attack does happen in your business, that you're reducing the impact that that cyber-attack will have within your business.

              And then you also want to make sure that your recovery time from common well-known cyber-attacks is as best that it can be so that you don't have the down-time that goes along with a cyber-attack. According to the world, economic forum's, global risk report, data fraud, data theft, and cyber-attacks are among the top five biggest risk that the world faces. A complex cyber-attack will destroy the brand of even the strongest organisations as well as cause other financial impacts like fines loss of customers, loss of future business, and a loss of trust.

              For example, in a recent data breach of Marriot Hotels, you might remember this [00:02:00] one. 5.2 million guests were impacted exposing PII, personally, identifiable information, including names, genders, phone numbers, travel information, and loyalty program data.

              And in another case as part of a global settlement Equifax had to agree to pay at least $575 million and potentially up to $700 million with the federal trade commission in the US, the consumer financial bureau and 50 US states and territories.

              So that's a massive cyber-attack, right. And you're probably thinking, well, you know, that's huge organisation, massive amounts of money and data involved, and that's not my business.

              And you're right. And that is one of the biggest issues when it comes to cybersecurity is that the stuff that makes the news isn't quite often relevant to the average small, medium sized business. So let's then spend a few minutes and make it relevant to your business.

              And I'm going to tell you how to calculate a basic [00:03:00] financial impact of a cyber-attack on your business. So I actually have a freebie to give away along with this episode, and that is my cyber-attack downtime, cost calculator.

              I could probably think of a better snazzier name for it, but let's just go with that just now because that's what my Excel file was called. So I'm going to give a link to download this file as a template.

              Here is the download link.

              So I'm going to talk you through this calculator, what it does, how it works and why it works.

              So basically we're looking at a couple of things here that you have to put this data in and it's relevant to your business.

              The first thing we look at is your annual turnover and we take your annual turnover and we divide that by the number of days in the year. And that gives us the daily revenue figure. So the example that I have here is a business, that's turning over 2 million pounds and that equates to a daily revenue of five thousand four hundred and seventy nine pounds.[00:04:00]

              And this business has their employees. And what we do here is we put in an average, hourly rate cost to your business for your employees. Now I'm working in very, very conservative numbers here. Okay. And I'm working on an hourly rate of 10 pounds. So we've got 30 employees is costing your business, 10 pounds an hour.

              Hourly rate that's 300 pounds an hour, 2,400 pounds per day, in staff costs. Okay. So a couple of simple, basic numbers there. So, how do we calculate the cost per day of your own time? So we're going to take the revenue cost of 5,479. We're going to add on the staff costs of 2,400 pounds. And that gives us a total of £7,879.

              Now what we haven't added in there is any operational costs. So. What does it cost your business or in the heating, lighting rent, other rates insurance vehicles window cleaning, [00:05:00] office cleaning coffee, paperclips, you know, all the other stuff that goes in to running your business. That is a cost. If you are to work at a day rate of all those things, you need to include that number here.

              But since that's very difficult to calculate, and that's not something that you can do very, very easily. I'm leaving that out of here. So all we're working on is average revenue that you turn over per day and your staff costs per day because staff costs are usually the biggest cost in most businesses.

              And like I say, we've got a daily cost of 7,879 pounds. Now we take a typical average time to recover from a fairly common cyber-attack has been around three days. In most businesses. So for those three days, this 2 million pound turnover business with thirty employees, that's going to cost them at least 23,638 pounds.

              Because if lost the revenue for three days and they've still had to pay their staff for those three days. So that's a very conservative figure, probably a very low ball figure [00:06:00] because I can imagine you're not paying your staff 10 pounds an hour, certainly not all your staff will be a kind of lower earnings rate.

              You can break this down to give you a bit more realistic figure, which is to break down your employees in groups to say well, we have five sales staff that earn this per hour. We've got admin staff we've got drivers, manufacturing people, our receptionist, and then director level of what the earn per day.

              So you can kind of take this to the next level to kind of work out what your staff cost is per day. But again, for this example, stick with the 10 pounds an hour and thirty employees. So you can see just for a 3 day cyber-attack that takes your business offline, that's almost 24,000 pounds, and that's not included in the cost to recover from the incident.

              So if you add on having to pay your I.T. provider or pay someone to do some recovery, to get your business back up and running, add that cost on. So you can see how [00:07:00] it's very easy to put a financial figure on a potential risk, right? And we're not seeing specifically what the cyber-attack is here. We're not seeing what the long-term effects of the cyber-attack will be.

              We're just looking at a simplistic way of allowing every business to at least start somewhere and put a monetary figure on what potential risk are you carrying? Of course, the implications of any personal data being lost under the data protection act and UK GDPR, which is included in that. And any fines that you may be landed with, then you, of course, that's not covered here.

              And thankfully, , that wouldn't be an, immediate impact. Like these costs would be. If you do have an investigation from the information commissioner's office and you do get hit with a fine, of course, it's probably going to take quite a long time for that to come to fruition. So.

              from a cashflow point of view, at least you're not, shelling out all that money in one go. What we're also not covering here, which has whether anyone's picked up on this or not. We're also not [00:08:00] covering any potential ransomware fines that a criminal organisation might ask of you.

              So and obviously ransomware being one of the most common cyber-attacks. If you're being asked to pay a ransomware fine here, so if this business has been asked to pay another 50,000 pounds. as a ransomware fine to get their data back, then you add that onto this cost. So you can see quickly how the costs for a simple cyber-attack can escalate massively.

              This is an exercise I think every business should go through, put the numbers into spreadsheet. It's going to give you a very basic simplistic costs, big what I hope will open your eyes to the potential costs that you're carrying by not doing anything to reduce your risk of a cyber-attack.

              I guess the next question is as well, once you go through this exercise, what do you do with that information? Well, what you should actually do is then, immediately go and speak to a cybersecurity company and [00:09:00] work with them to carry a cybersecurity risk assessment to establish the risks that you have within your own organization.

              And then they will be able to create you a cyber security strategy to mitigate against the most common risks facing your business. At a very bare minimum, I would recommend that if your business, isn't cyber essentials certified and I do have podcasts on cyber essentials and what that is, so I'll not cover that in today's episode, we can link to that in the show notes, but a very minimum get cyber essential certified, which will reduce your risks of a lot of the common cyber-attacks and threats out there, but you should really be speaking with a cybersecurity specialist. We do this here at m3. So if you want to reach out and talk to us, then please feel free to do that, but speak to someone at least and look at that financial figure and realise that that is a real figure that you could potentially stand to lose.

              If you don't [00:10:00] take action to reduce your risk of cyber-attack.

              And this is not scaremongering. I hear a lot of this in the industry and people say, oh, it's just scare tactics. And you're just trying to put the frighteners up people so that they actually spend some money. Hey, this is your business. Whether you take action or not is not going to impact me, but it will impact your business when you wake up and your business is dead in the water and you're facing a huge amount of money just to keep your business survive.

              And, I've spent a lot of time here at m3 building and growing the business here, along with my other directors and colleagues. And certainly we would not want to put all that hard work and years and years of blood sweat and tears to waste just because of a basic cyber-attack that I could have mitigated against for a low cost and working with a professional who knows what they're doing.

              It's up to you, you decide what risks that you want to take in your business and what you could potentially stand to lose. And as I say, pay your money, take your chances. So I hope that was useful. Please use the cost calculator to look at that and get [00:11:00] a figure that is meaningful to you and your business, and hope you enjoyed this episode.

              Please remember to subscribe to the podcast. So you get notified of future episodes, and I hope you have a great day in business.

               

              Techcess is a podcast from m3 Networks

              Transcript provided by Podknows Podcasting

              ]]>301bc924-96a0-4641-b373-dce78677518aWed, 26 Jan 2022 04:00:00 -040011:13falsefull2525Microsoft 365 Prices Are Going Up – Here’s What You Need To Know(If you prefer to read this episode's contents, scroll for the full transcript!)

              In a couple of months, Microsoft 365 will be making the latest change to the pricing model.

              It falls under the 'new customer experience' from Microsoft which aims to simplify billing and pricing.

              In this episode of the "Techcess" technology podcast, host Mark Riddell will talk you through what's changing and when.

              He'll also talk you through the prices you can expect to pay over the coming months whether you're a monthly or annual subscriber.

              You'll learn:

              • When the changes to Microsoft 365's pricing are happening
              • How much you can expect to be paying
              • The potential impact on small business and their budgets
              
              

              Full transcript of the episode available here:

              (http://traffic.libsyn.com/techcess/Microsoft_365_Prices_Are_Going_Up__Heres_What_You_Need_To_Know.pdf)

              During this episode, Mark offers you the opportunity to drop him an email or connect on Linkedin.

              Here's his email to do so -

              mark.riddell@m3networks.co.uk 

              Here's his Linkedin.

              https://uk.linkedin.com/in/itsupportservices

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

               

               

              ]]>(If you prefer to read this episode's contents, scroll for the full transcript!)

              In a couple of months, Microsoft 365 will be making the latest change to the pricing model.

              It falls under the 'new customer experience' from Microsoft which aims to simplify billing and pricing.

              In this episode of the "Techcess" technology podcast, host Mark Riddell will talk you through what's changing and when.

              He'll also talk you through the prices you can expect to pay over the coming months whether you're a monthly or annual subscriber.

              You'll learn:

              • When the changes to Microsoft 365's pricing are happening
              • How much you can expect to be paying
              • The potential impact on small business and their budgets
              
              

              Full transcript of the episode available here:

              (http://traffic.libsyn.com/techcess/Microsoft_365_Prices_Are_Going_Up__Heres_What_You_Need_To_Know.pdf)

              During this episode, Mark offers you the opportunity to drop him an email or connect on Linkedin.

              Here's his email to do so -

              mark.riddell@m3networks.co.uk 

              Here's his Linkedin.

              https://uk.linkedin.com/in/itsupportservices

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

               

               

              ]]>469f0707-927f-4667-a5e7-75515a32d641Wed, 19 Jan 2022 04:00:00 -040010:01falsefull2424Sent from my iPhone - learn how to upgrade your email signaturesHave you ever had a bad email with a terrible email signature?

              Right.

              So you'll remember how much you cringed when you saw that.

              Now imagine that someone else is having exactly the same experience, and you don't even know it.

              It's very possible they could be. 

              It could be something as simple as forgetting to remove the text that says 'sent from my iPhone' before you click send on that important email.

              It could be that your logo looks squashed and ugly.

              It's only by listening to this latest episode of Techcess that you'll be able to find out whether that's the case!

              A well-written, professional-looking email signature is the first thing people see when they open your email.

              It's important to make sure it looks like you're not sending that important update to your client's CEO, from your garden, while eating cheese!

              You'll learn:

              • How to make it look like you're not emailing from your garden while eating cheese
              • The way you can ensure everything looks the way it should regardless of the device it's being viewed on
              • Why it's important to make sure your devices all talk to each other when sending your email
              
              

              You'll also get a chance to learn more about the software Mark is referring to throughout the episode, called Exclaimer.  

              Full transcript of the episode available here:

              (http://traffic.libsyn.com/techcess/Why_most_businesses_dont_have_the_right_backup_solutions_transcript.pdf)

              During this episode, Mark offers you the opportunity to drop him an email.

              As promised, here's the link to listen to do so -

              mark.riddell@m3networks.co.uk 

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the ...]]>Have you ever had a bad email with a terrible email signature?

              Right.

              So you'll remember how much you cringed when you saw that.

              Now imagine that someone else is having exactly the same experience, and you don't even know it.

              It's very possible they could be. 

              It could be something as simple as forgetting to remove the text that says 'sent from my iPhone' before you click send on that important email.

              It could be that your logo looks squashed and ugly.

              It's only by listening to this latest episode of Techcess that you'll be able to find out whether that's the case!

              A well-written, professional-looking email signature is the first thing people see when they open your email.

              It's important to make sure it looks like you're not sending that important update to your client's CEO, from your garden, while eating cheese!

              You'll learn:

              • How to make it look like you're not emailing from your garden while eating cheese
              • The way you can ensure everything looks the way it should regardless of the device it's being viewed on
              • Why it's important to make sure your devices all talk to each other when sending your email
              
              

              You'll also get a chance to learn more about the software Mark is referring to throughout the episode, called Exclaimer.  

              Full transcript of the episode available here:

              (http://traffic.libsyn.com/techcess/Why_most_businesses_dont_have_the_right_backup_solutions_transcript.pdf)

              During this episode, Mark offers you the opportunity to drop him an email.

              As promised, here's the link to listen to do so -

              mark.riddell@m3networks.co.uk 

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

               

               

              ]]>2dab07ea-aa9d-4872-a720-4fe10b970574Wed, 12 Jan 2022 04:00:00 -040004:17falsefull2323Why most businesses don't have the right backup solutions in placeIn this latest episode of the Techcess technology news and I.T. themed podcast, m3's Mark Riddell is going to tell you a story.

              And if you're running a business with an outsourced technology services provider looking after your I.T. systems, it could be the most important story you've ever heard!

              It's a true story involving a real situation where Mark has met with a potential new customer to talk about their backups.

              And it has some really scary moments...

               

              • Some of the scariest 'baddies' that crop up:
              • Issues recovering important data
              • Lack of failure testing
              • Impact on business of any data loss
              • Data issues and their implication for your GDPR
              
              

              Full transcript of the episode available here:

              (http://traffic.libsyn.com/techcess/Why_most_businesses_dont_have_the_right_backup_solutions_transcript.pdf)

              During this episode, Mark makes a recommendation to listen to the second episode of Techcess for further expansion on the topic of choosing the right I.T. provider.

              As promised, here's the link to listen to it - 

              On the Techcess page:

              https://m3networks.co.uk/techess/how-to-choose-the-right-it-technology-provider-for-your-business-techcess-technology-business-success/

              Via your favourite app:

              https://kite.link/Techcess-Choosing-IT-Provider

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ...]]>In this latest episode of the Techcess technology news and I.T. themed podcast, m3's Mark Riddell is going to tell you a story.

              And if you're running a business with an outsourced technology services provider looking after your I.T. systems, it could be the most important story you've ever heard!

              It's a true story involving a real situation where Mark has met with a potential new customer to talk about their backups.

              And it has some really scary moments...

               

              • Some of the scariest 'baddies' that crop up:
              • Issues recovering important data
              • Lack of failure testing
              • Impact on business of any data loss
              • Data issues and their implication for your GDPR
              
              

              Full transcript of the episode available here:

              (http://traffic.libsyn.com/techcess/Why_most_businesses_dont_have_the_right_backup_solutions_transcript.pdf)

              During this episode, Mark makes a recommendation to listen to the second episode of Techcess for further expansion on the topic of choosing the right I.T. provider.

              As promised, here's the link to listen to it - 

              On the Techcess page:

              https://m3networks.co.uk/techess/how-to-choose-the-right-it-technology-provider-for-your-business-techcess-technology-business-success/

              Via your favourite app:

              https://kite.link/Techcess-Choosing-IT-Provider

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

               

               

              ]]>220a7cd4-5331-4962-8536-fbc0370af8ceWed, 05 Jan 2022 04:00:00 -040005:42falsefull2222Five Things That Will Help Drive Your Business Success (Techcess) in 2022In this latest episode of the Techcess technology podcast, m3's Mark Riddell is going to talk you through a few things that will help drive your business Techcess (success) in 2022. He will also suggest some of the technology you need to have in place.

              Are you someone who works in your business but would prefer to work ON your business?

              This episode is all about setting business goals and figuring out what you can do to take the next step forward in your business's success story.

              Better project management

              Mark Riddell's list of five things that will help drive your business success in 2022 starts with better project management.

              Mark suggests some ways of improving this very quickly and easily, and asks you to consider some newer ways of working.

              Perhaps time to put away the Excel sheets?

              Easier collaboration

              Mark suggests thinking about new ways of helping your team all work together in a smarter and more streamlined collaboration driven manner.

              New software options you can consider would definitely help with this.

              Time management

              Are you aware of how much you're paying yourself and your team for their time?

              Sometimes its easily forgotten how integral to a successful business the measuring of time taken on tasks is!

              Key strategic indicators and customer experience

              If this is the first time you've heard of this then you're already missing out on two very important things you need to be aware of within your business!

              Want to read the full episode transcript? You can do so here or via the below link.

              (http://traffic.libsyn.com/techcess/5_Things_That_Will_Help_Drive_Your_Business_Success_in_2022_-_Techcess_Technology_Podcast_episode_21_full_transcript.pdf)

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the In this latest episode of the Techcess technology podcast, m3's Mark Riddell is going to talk you through a few things that will help drive your business Techcess (success) in 2022. He will also suggest some of the technology you need to have in place.

              Are you someone who works in your business but would prefer to work ON your business?

              This episode is all about setting business goals and figuring out what you can do to take the next step forward in your business's success story.

              Better project management

              Mark Riddell's list of five things that will help drive your business success in 2022 starts with better project management.

              Mark suggests some ways of improving this very quickly and easily, and asks you to consider some newer ways of working.

              Perhaps time to put away the Excel sheets?

              Easier collaboration

              Mark suggests thinking about new ways of helping your team all work together in a smarter and more streamlined collaboration driven manner.

              New software options you can consider would definitely help with this.

              Time management

              Are you aware of how much you're paying yourself and your team for their time?

              Sometimes its easily forgotten how integral to a successful business the measuring of time taken on tasks is!

              Key strategic indicators and customer experience

              If this is the first time you've heard of this then you're already missing out on two very important things you need to be aware of within your business!

              Want to read the full episode transcript? You can do so here or via the below link.

              (http://traffic.libsyn.com/techcess/5_Things_That_Will_Help_Drive_Your_Business_Success_in_2022_-_Techcess_Technology_Podcast_episode_21_full_transcript.pdf)

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

               

               

              ]]>f21f68b4-6f4a-47d2-be3e-a66fdd23a90fWed, 29 Dec 2021 04:00:00 -040013:24falsefull2121How Cyber Security Safe Is Your Business? Let's be honest about this, most of those whose business is impacted by a cyber security attack probably didn't worry too much about their protection levels.

              (Would you like to read a 90% accurate transcript of this episode? You can do so by clicking here)

              That's probably one of the reasons why they've become vulnerable to an attack in the first place!

              The good news is by finding this podcast, you're already ahead of your competitors when it comes to this fight.

              If you've just discovered "Techcess", make sure you trawl back through our previous episodes so you can learn exactly what risks and dangers you're facing on a daily basis.

              For example, in this episode (https://kite.link/Techcess-Business-Email-Compromise-AKA-Phishing) we talk about phishing attacks, and how you really DON'T want to endure on in your business.

              Oh, and this one all about ransomware will give you nightmares, too! 

              In this episode, our very own Mark Riddell from the Techcess team at m3 Networks talks us through stuff we need to consider if we want to be cyber security safe in 2022.

              He talks us through the National Cyber Security Centre's general advice for small businesses. You can check out their guide, here.

              He also explains the various options you can follow up now for peace of mind, including getting in touch with your current IT provider.

              If they're any good, maybe they'll run you through the stuff you need to know like Cyber Essentials.

              Otherwise, you could always talk to us at m3 Networks.

              We're always happy to help and an initial chat costs nothing:

              https://m3networks.co.uk/contact-us/

              If you're a smaller business, then it's likely that you're probably thinking of going down the DIY route.

              In which case, this episode is a must listen for you.

              We cover:

              Password policy

              Technical actions

              Risk assessment

              Vulnerability assessment

              In case you want to be really thorough, we also cover the things we check when we're working with our clients, such as Microsoft 365 audits and the NIST Framework compliance.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team,...]]>Let's be honest about this, most of those whose business is impacted by a cyber security attack probably didn't worry too much about their protection levels.

              (Would you like to read a 90% accurate transcript of this episode? You can do so by clicking here)

              That's probably one of the reasons why they've become vulnerable to an attack in the first place!

              The good news is by finding this podcast, you're already ahead of your competitors when it comes to this fight.

              If you've just discovered "Techcess", make sure you trawl back through our previous episodes so you can learn exactly what risks and dangers you're facing on a daily basis.

              For example, in this episode (https://kite.link/Techcess-Business-Email-Compromise-AKA-Phishing) we talk about phishing attacks, and how you really DON'T want to endure on in your business.

              Oh, and this one all about ransomware will give you nightmares, too! 

              In this episode, our very own Mark Riddell from the Techcess team at m3 Networks talks us through stuff we need to consider if we want to be cyber security safe in 2022.

              He talks us through the National Cyber Security Centre's general advice for small businesses. You can check out their guide, here.

              He also explains the various options you can follow up now for peace of mind, including getting in touch with your current IT provider.

              If they're any good, maybe they'll run you through the stuff you need to know like Cyber Essentials.

              Otherwise, you could always talk to us at m3 Networks.

              We're always happy to help and an initial chat costs nothing:

              https://m3networks.co.uk/contact-us/

              If you're a smaller business, then it's likely that you're probably thinking of going down the DIY route.

              In which case, this episode is a must listen for you.

              We cover:

              Password policy

              Technical actions

              Risk assessment

              Vulnerability assessment

              In case you want to be really thorough, we also cover the things we check when we're working with our clients, such as Microsoft 365 audits and the NIST Framework compliance.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

               

               

              ]]>b95d8bf6-8c72-497d-88de-7e51c9e1000fWed, 22 Dec 2021 04:00:00 -040011:41falsefull2020Techcess to the (dog) rescue!! We talk to a charity we support - PADS (Perthshire Abandoned Dogs Society)We love our furry friends, and we especially love it when charities talk about their aspirations to use technology to help make a difference in the world.

              They're really up against it at Perthshire Abandoned Dogs Society (PADS).

              Their location is very rural and they suffer with low quality broadband.

              Despite this PADS is doing incredible work to rehome dogs in need.

              We talked to Joanna High from PADS to learn more about their work.

              "We don't just let anyone come in and take a dog," she told us.

              "We use a system of matchmaking to ensure the dog is going to a loving home that understands that individual dog's needs."

              This particular system of matchmaking, which mostly uses old fashioned written down data, is critical, as it ensures that each dog goes to the perfect home.

              We'd love to help them upgrade this system with a technological one, which is why we're bringing attention to them in this episode.

              The dogs

              PADS has a number of dogs they're currently trying to help find homes for.

              Any dog they help re-home will have a chance at a much better life thanks to the care being taken by PADS to ensure the right dog gets the right home.

              Of course, it's not easy for them running PADS, and they rely heavily on donations.

              This is why Mark Riddell and the team at m3 Networks have chosen to use this episode of Techcess to highlight their great work as a Perthshire business.

              They've got aspirations to upgrade their technology to help in their work for our furry best friends. But they can't meet those aspirations without help.

              Feeling the festive spirit? Why not gift someone with a donation in their name?

              This episode has been produced during the Christmas period, so we thought what better time than to ask you to spare a thought for someone more in need than yourself.

              So if you feel like giving something, we know PADS will be very grateful.

              Perhaps you know someone who can help PADS to take their next step in their great journey? Please do share the episode with them.

              You can do so by sending them here.

              You can also ask them to search "Techcess" in their favourite app.

              To find out more about PADS you can go to https://padsdogrescue.com

              And if you'd like to make a donation, you can do so by clicking this donate link!

              Thanks for listening!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you]]>We love our furry friends, and we especially love it when charities talk about their aspirations to use technology to help make a difference in the world.

              They're really up against it at Perthshire Abandoned Dogs Society (PADS).

              Their location is very rural and they suffer with low quality broadband.

              Despite this PADS is doing incredible work to rehome dogs in need.

              We talked to Joanna High from PADS to learn more about their work.

              "We don't just let anyone come in and take a dog," she told us.

              "We use a system of matchmaking to ensure the dog is going to a loving home that understands that individual dog's needs."

              This particular system of matchmaking, which mostly uses old fashioned written down data, is critical, as it ensures that each dog goes to the perfect home.

              We'd love to help them upgrade this system with a technological one, which is why we're bringing attention to them in this episode.

              The dogs

              PADS has a number of dogs they're currently trying to help find homes for.

              Any dog they help re-home will have a chance at a much better life thanks to the care being taken by PADS to ensure the right dog gets the right home.

              Of course, it's not easy for them running PADS, and they rely heavily on donations.

              This is why Mark Riddell and the team at m3 Networks have chosen to use this episode of Techcess to highlight their great work as a Perthshire business.

              They've got aspirations to upgrade their technology to help in their work for our furry best friends. But they can't meet those aspirations without help.

              Feeling the festive spirit? Why not gift someone with a donation in their name?

              This episode has been produced during the Christmas period, so we thought what better time than to ask you to spare a thought for someone more in need than yourself.

              So if you feel like giving something, we know PADS will be very grateful.

              Perhaps you know someone who can help PADS to take their next step in their great journey? Please do share the episode with them.

              You can do so by sending them here.

              You can also ask them to search "Techcess" in their favourite app.

              To find out more about PADS you can go to https://padsdogrescue.com

              And if you'd like to make a donation, you can do so by clicking this donate link!

              Thanks for listening!

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Here you can do it on Apple Podcasts!

              Here you can do it on other apps.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

              ]]>be1c74f6-c3d1-4f7d-9bb9-cf7211c796faWed, 15 Dec 2021 04:00:00 -040022:14falsefull1919How your cyber security service provider should be managing your account - Techcess technology podcastshould be managing your account Is your cyber security arrangement future-proofed enough to protect your business? Trust: very important in cyber security! And not just the trust in the technology itself...

              You always hope that when you hire someone to manage your cyber security and wider technology requirements for you, you can trust them.

              You can relax knowing they'll carry out what's required with your best interests at front of mind.

              But what if you're not in regular contact with them?

              Can you be certain that your chosen provider is doing everything they can, to keep your business protected and running smoothly?

              (If your business doesn't have good I.T. support, it can feel as sick as the dog in this vet's office!)

              Ever-evolving risks

              The cyber security and Information Technology (I.T.) industry is constantly developing, with new threats and risks emerging all the time.

              It's important that you're always updated on those changes so your cyber security provider can ensure they have a complete understanding of what arrangements are in place to protect your business from cyber attacks or other vulnerabilities.

              With some providers feeling it's sufficient just to renew their contract every year as long as you've been given an update around key issues such as software updates for example, this could mean crucial safety measures being missed out which leaves you vulnerable!

              In addition, if there were any additions or amendments required following these conversations, how would anyone know?

              This is why m3 Networks address this issue with their own clients in a very intentional way, which Mark Riddell will explain in the episode.

              Bear this in mind.

              With no documentation kept about any specific requirements agreed upon between both parties means potential cyber vulnerabilities can go undetected.

              It's vital that cyber security providers regularly review arrangements to ensure they're still effective at protecting businesses from the latest cyber risks facing businesses today.

              Also, there could be changes in legislation which could also have an impact on how you run your business.

              (When was the last time your I.T. and cyber security provider got on a call with you? Was it contract renewal time?!)

              Post continues below....

              Meanwhile, some housekeeping...

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy...]]>should be managing your account Is your cyber security arrangement future-proofed enough to protect your business? Trust: very important in cyber security! And not just the trust in the technology itself...

              You always hope that when you hire someone to manage your cyber security and wider technology requirements for you, you can trust them.

              You can relax knowing they'll carry out what's required with your best interests at front of mind.

              But what if you're not in regular contact with them?

              Can you be certain that your chosen provider is doing everything they can, to keep your business protected and running smoothly?

              (If your business doesn't have good I.T. support, it can feel as sick as the dog in this vet's office!)

              Ever-evolving risks

              The cyber security and Information Technology (I.T.) industry is constantly developing, with new threats and risks emerging all the time.

              It's important that you're always updated on those changes so your cyber security provider can ensure they have a complete understanding of what arrangements are in place to protect your business from cyber attacks or other vulnerabilities.

              With some providers feeling it's sufficient just to renew their contract every year as long as you've been given an update around key issues such as software updates for example, this could mean crucial safety measures being missed out which leaves you vulnerable!

              In addition, if there were any additions or amendments required following these conversations, how would anyone know?

              This is why m3 Networks address this issue with their own clients in a very intentional way, which Mark Riddell will explain in the episode.

              Bear this in mind.

              With no documentation kept about any specific requirements agreed upon between both parties means potential cyber vulnerabilities can go undetected.

              It's vital that cyber security providers regularly review arrangements to ensure they're still effective at protecting businesses from the latest cyber risks facing businesses today.

              Also, there could be changes in legislation which could also have an impact on how you run your business.

              (When was the last time your I.T. and cyber security provider got on a call with you? Was it contract renewal time?!)

              Post continues below....

              Meanwhile, some housekeeping...

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

              Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Here you can do it on Apple Podcasts!

              Here you can do it on other apps.

              Fancy giving the Techcess technology podcast a review and rating? Click here.

               

               

              Keeping official records of provisions - sensibly!

              Passwords are a crucial element of information protection - if cyber attackers were able to gain access to one or even several passwords it would be child's play for them to cause havoc with all sorts of sensitive data within an organisation. This includes compromising personal details such as date of birth or financial information meaning identity theft becomes increasingly common too!

              Yet many cyber security service providers are still asking their customers to provide passwords in an unsecure way.

              For example, is your cyber security provider keeping a record of the passwords to your sensitive data written down on a pad or post it on their desk?

              Do they actually KNOW your passwords off by heart?

              This episode explains why that could spell disaster for you!

              It's time for businesses to take cyber security seriously and make sure they're working with providers who have the same mindset.

              (Is anyone really silly enough to keep their office passwords on a post-it?! Apparently so...)

              Getting what you're paying for

              And we hate to suggest your cyber security provider is treating you like a cash cow rather than a valued customer but....

              Are you able to identify all the things you're paying for and where they fit in with your business?

              Mark tells a story of an actual conversation he had with a client which will leave you gob-smacked....

              The cyber security landscape changes all the time; so, it's important that you partner with a cyber security provider who will keep you constantly updated about current and future risks as well as best practices to mitigate those threats.

              In this episode, Mark Riddell from m3 Networks talks us through some of the questions that ALL businesses should be asking their cyber security providers.

              If you're not lucky enough to be working with m3 Networks, this is a must-listen episode.

              By the end of it, you'll be able to fully understand the many questions you need to be asking of your provider.

              And if you're not happy with the answers, make sure you book in a call with us at m3 so we can advise you on how to safely move forward.

              ]]>36431cc6-063c-45a0-9a0d-4f6c7e1135a4Wed, 08 Dec 2021 04:00:00 -040018:30falsefull1818Why you need to back up Microsoft 365!Microsoft 365 (Cloud based Office software) Microsoft 365 Cloud Backup: The Importance and Process of Backing Up When it comes to your valuable data, the risk of loss is real.

              If you're one of the millions of business owners around the world who have entrusted Microsoft 365 as your cloud storage provider, then it might be time you thought about a backup of your data on its cloud system.

              With 47% of businesses trusting that their valuable data is in safe hands, there are still those who may not be aware that Microsoft 365 backup is necessary.

              "Data loss? That will never happen to me!"

              You may recognise that line because those are the famous last words of most business owners who fall victim to a data loss that wipes out their business.

              Microsoft 365 - or Microsoft Office 365 as it was once known - is a great tool for businesses, which is why you need to backup the data on it.

              Microsoft does not back up your data, so if anything goes wrong, you’re pretty much on your own.

              But when exactly should you backup your data and how do we go about doing it?

              According to the Cloud Industry Forum, 84% of UK businesses use cloud storage as their primary method for storing business data and communications (see link for reference).

              This means that if something goes wrong with your cloud provider or their systems are compromised by hackers, there is a fair chance your business will be severely impacted.

              Microsoft 365 backup needs to become part of an overall strategy aimed at minimising risk exposure within any organisation’s IT environment.

              It provides protection against ransomware attacks.

              This is where all files on local machines can be encrypted rendering unusable unless people pay a ransom to the hackers.

              Have a listen to this latest episode of the "Techcess" technology podcast for more information on this, specifically.

              Mark Riddell of m3 Networks runs through the facts and figures associated with data loss.

              "But I use a major cloud service provider!"

              You could argue that it is highly unlikely that major cloud service providers such as Microsoft, or Amazon, will suffer a data loss, but what about your line of business cloud provider?

              How robust is their platform?

              What security measures do they have in place to protect YOU?

              So what exactly is a Microsoft 365 backup and why should you do it?

              Backing up your data simply means making copies of all the information stored on cloud storage. The aim of this process is to restore lost or corrupted files, which can be done at any time, by accessing them from an external source (i.e., a USB stick).

              You could say that backing up your cloud provider’s services provides you with added security in case something goes wrong; not only will you have access to essential documents but also email messages, calendars and contact details for every member of staff within the organisation.

              So when SHOULD I back-up my Office365 account?

              The answer here depends entirely on how much data there is stored within your account. If you have thousands of files, it would be a good idea to back everything up at...]]>Microsoft 365 (Cloud based Office software) Microsoft 365 Cloud Backup: The Importance and Process of Backing Up When it comes to your valuable data, the risk of loss is real.

              If you're one of the millions of business owners around the world who have entrusted Microsoft 365 as your cloud storage provider, then it might be time you thought about a backup of your data on its cloud system.

              With 47% of businesses trusting that their valuable data is in safe hands, there are still those who may not be aware that Microsoft 365 backup is necessary.

              "Data loss? That will never happen to me!"

              You may recognise that line because those are the famous last words of most business owners who fall victim to a data loss that wipes out their business.

              Microsoft 365 - or Microsoft Office 365 as it was once known - is a great tool for businesses, which is why you need to backup the data on it.

              Microsoft does not back up your data, so if anything goes wrong, you’re pretty much on your own.

              But when exactly should you backup your data and how do we go about doing it?

              According to the Cloud Industry Forum, 84% of UK businesses use cloud storage as their primary method for storing business data and communications (see link for reference).

              This means that if something goes wrong with your cloud provider or their systems are compromised by hackers, there is a fair chance your business will be severely impacted.

              Microsoft 365 backup needs to become part of an overall strategy aimed at minimising risk exposure within any organisation’s IT environment.

              It provides protection against ransomware attacks.

              This is where all files on local machines can be encrypted rendering unusable unless people pay a ransom to the hackers.

              Have a listen to this latest episode of the "Techcess" technology podcast for more information on this, specifically.

              Mark Riddell of m3 Networks runs through the facts and figures associated with data loss.

              "But I use a major cloud service provider!"

              You could argue that it is highly unlikely that major cloud service providers such as Microsoft, or Amazon, will suffer a data loss, but what about your line of business cloud provider?

              How robust is their platform?

              What security measures do they have in place to protect YOU?

              So what exactly is a Microsoft 365 backup and why should you do it?

              Backing up your data simply means making copies of all the information stored on cloud storage. The aim of this process is to restore lost or corrupted files, which can be done at any time, by accessing them from an external source (i.e., a USB stick).

              You could say that backing up your cloud provider’s services provides you with added security in case something goes wrong; not only will you have access to essential documents but also email messages, calendars and contact details for every member of staff within the organisation.

              So when SHOULD I back-up my Office365 account?

              The answer here depends entirely on how much data there is stored within your account. If you have thousands of files, it would be a good idea to back everything up at least once per day – if not more frequently.

              If this sounds like too much work and time is an issue for you, then feel free to get in touch with the Techcess team at m3 Networks.

              We'll be happy to jump on a call with you and help you out by introducing you to our solution of choice - Skykick.

              Listen to the episode to learn more about why we chose this software, but the headline is the fact that it backs up your data six times per day!

              Don't leave your Microsoft 365 data back up until too late.

              As with all IT and cyber security related issues, if you need to scramble to find a solution, the chances are a lot of damage has already been done.

              The key to a successful and painless recovery after data loss is having a robust back-up plan and incident recovery process in place. This is something you should consult with your IT provider on what is best for your business. The cost to restore a single email can be more than the cost of a business-wide backup solution for a year!

              The number one mistake that we see people making when it comes to back-up solutions is that they don't have a plan in place at all!

              This means if disaster strikes their business could face severe downtime and probably even be forced out of production until data can be recovered through alternative methods which take time away from focussing on sales growth and growing their company's bottom line.

              Microsoft even tells you that you should be backing up their software!

              As Mark mentions in the show, it's actually written into their terms of service (section 6) that you need to option a third party service to back up your Microsoft 365 to the cloud!

              Like with all things business, you probably don't want to put all your eggs into one basket.

              Thankfully, we're here to guide you.

              At m3 Networks, we understand that when it all goes wrong, you need confidence that not only is your data safe, but that it can be fully recovered quickly, because downtime costs you money.

              That's why we offer a free consultation on a Microsoft 365 cloud backup.

              We back up all your data, across multiple locations and ensure that it can be restored within hours should the worst happen.

              So there you have it.

              It is definitely time for you to think seriously about your Microsoft 365 cloud back up.

               

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Here you can do it on Apple Podcasts!

              Here you can do it on other apps.

               

              Fancy giving the Techcess technology podcast a review and rating?

              Please do!

              Click here.

              Follow Techcess and other technology podcasts on Podchaser!

              ]]>5a919dac-3e3a-4f19-8c8e-19ba6f2dc56aWed, 01 Dec 2021 04:00:00 -040009:34falsefull1717Friends Against Scams - how to prevent cyber criminals targeting family and friends in the run up to Christmas"Stop. Think. Call" is a venture from the National Trading Standards Scams Team initiative! What is "Friends Against Scams" hoping to achieve?

              The people at National Trading Standards that sit behind "Friends Against Scams" want to make cyber criminals' lives harder by educating people about the types of scams they may be tempted into falling for.

              Mark Riddell, host of the Techcess technology podcast has become concerned over some recent research and data recently surrounding scams on Whatsapp.

              There was one very high profile incident reported by the BBC recently, and Mark breaks it down during this episode of Techcess.

              Mark's concerned that this scam could become particularly common during the Christmas and overall festive season when cyber criminals are trying their best to take advantage of lonely or isolated people that don't have anyone else around them at certain times of the year.

              In recent days, cyber criminals have been using this new Whatsapp method to contact users, such as the incident mentioned with pretending to be the victims' grandchildren in need of urgent financial help.

              There have even been cases of scammers pretending to be a friend or family member who's claiming to be incarcerated abroad after being arrested for possession of drugs as a way to coax help from unsuspecting family members.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Here you can do it on Apple Podcasts!

              "Stop. Think. Call" is a venture from the National Trading Standards Scams Team initiative! What is "Friends Against Scams" hoping to achieve?

              The people at National Trading Standards that sit behind "Friends Against Scams" want to make cyber criminals' lives harder by educating people about the types of scams they may be tempted into falling for.

              Mark Riddell, host of the Techcess technology podcast has become concerned over some recent research and data recently surrounding scams on Whatsapp.

              There was one very high profile incident reported by the BBC recently, and Mark breaks it down during this episode of Techcess.

              Mark's concerned that this scam could become particularly common during the Christmas and overall festive season when cyber criminals are trying their best to take advantage of lonely or isolated people that don't have anyone else around them at certain times of the year.

              In recent days, cyber criminals have been using this new Whatsapp method to contact users, such as the incident mentioned with pretending to be the victims' grandchildren in need of urgent financial help.

              There have even been cases of scammers pretending to be a friend or family member who's claiming to be incarcerated abroad after being arrested for possession of drugs as a way to coax help from unsuspecting family members.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Here you can do it on Apple Podcasts!

              Here you can do it on other apps.

               

              Fancy giving the Techcess technology podcast a review and rating?

              Please do!

              Click here.

              Follow Techcess and other technology podcasts on Podchaser!

              ]]>d3f18496-a703-4ca2-b295-cfbc283bcb7bWed, 24 Nov 2021 04:00:00 -040008:30falsefull1616The Pros and Cons of IT infrastructure outsourcing: should you outsource your IT? - Techcess technology podcast 

              In the last decade there has been a huge increase in companies outsourcing their IT infrastructure.

              In some cases it can be very beneficial to use an outsourced IT firm to manage your business's IT, but are there some disadvantages that may not be immediately apparent?

              In this week's episode of the Techcess technology podcast we'll look at what these benefits and drawbacks might be for you and your business.

              Some of the questions that can arise from having an arrangement with an outsourced IT company:

               

              Will IT staff be lost?

              When IT companies outsource IT infrastructure, do the IT workers end up unemployed? Spoiler alert: no.

              What training will those IT workers receive from their outsourced IT company?

              In some cases, IT firms that offer outsourcing as part of a package can provide training both internally and externally.

              If you're considering outsourcing your IT requirements, make sure you listen to this episode of Techcess first.

              And then check out this useful information.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating?

              Please do!

              Click here.

              Follow Techcess and other technology podcasts on Podchaser!

              ]]> 

              In the last decade there has been a huge increase in companies outsourcing their IT infrastructure.

              In some cases it can be very beneficial to use an outsourced IT firm to manage your business's IT, but are there some disadvantages that may not be immediately apparent?

              In this week's episode of the Techcess technology podcast we'll look at what these benefits and drawbacks might be for you and your business.

              Some of the questions that can arise from having an arrangement with an outsourced IT company:

               

              Will IT staff be lost?

              When IT companies outsource IT infrastructure, do the IT workers end up unemployed? Spoiler alert: no.

              What training will those IT workers receive from their outsourced IT company?

              In some cases, IT firms that offer outsourcing as part of a package can provide training both internally and externally.

              If you're considering outsourcing your IT requirements, make sure you listen to this episode of Techcess first.

              And then check out this useful information.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating?

              Please do!

              Click here.

              Follow Techcess and other technology podcasts on Podchaser!

              ]]>6542d935-3eff-4c7c-9504-12fd62c559efWed, 17 Nov 2021 00:30:00 -040016:03falsefull1515Helping auto body shop car repair customers become more successful using technology - Techcess technology podcastWe’ll be taking a deep dive into how m3 Networks IT services (the people behind the Techcess podcast) provide technology solutions to businesses within the car body shop and accident repair centre trade.

              Hear why these networks within the Auto Body Professionals industry love the service that m3 Networks offer and why they've become known as specialists within this niche.

              Point to point wifi systems

              You'll also hear about how they're massively simplifying things for estimators using the Audatex system connected to a large ranging wifi system.

              For this episode, Mark Riddell's hosting the episode from Birmingham where he's presenting an award for "Best Body Shop Management System" at the Auto Body Professionals club "Night of Knights" event and conference.

              Get more out of your IT (technology) systems provider

              You’re probably already aware of the importance of technology in your body shop repair business. But are you really getting the most out of it? m3 Networks can help with that as a leading IT provider for auto body shop and accident repair centre businesses!

              Click to listen to this episode, and if you’re someone from an auto body shop or accident repair centre, let us know one thing you’ve taken away from this episode by emailing Mark - mark.riddell@m3networks.co.uk

              We'd also love to hear from anyone listening who might be from Stellantis, Vizion, or Avant and find out what you thought of this episode and whether you'd like us to create any more auto body shop theme-specific episodes.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating?

              Please do!

              Click here.

              Follow Techcess...]]>We’ll be taking a deep dive into how m3 Networks IT services (the people behind the Techcess podcast) provide technology solutions to businesses within the car body shop and accident repair centre trade.

              Hear why these networks within the Auto Body Professionals industry love the service that m3 Networks offer and why they've become known as specialists within this niche.

              Point to point wifi systems

              You'll also hear about how they're massively simplifying things for estimators using the Audatex system connected to a large ranging wifi system.

              For this episode, Mark Riddell's hosting the episode from Birmingham where he's presenting an award for "Best Body Shop Management System" at the Auto Body Professionals club "Night of Knights" event and conference.

              Get more out of your IT (technology) systems provider

              You’re probably already aware of the importance of technology in your body shop repair business. But are you really getting the most out of it? m3 Networks can help with that as a leading IT provider for auto body shop and accident repair centre businesses!

              Click to listen to this episode, and if you’re someone from an auto body shop or accident repair centre, let us know one thing you’ve taken away from this episode by emailing Mark - mark.riddell@m3networks.co.uk

              We'd also love to hear from anyone listening who might be from Stellantis, Vizion, or Avant and find out what you thought of this episode and whether you'd like us to create any more auto body shop theme-specific episodes.

              Get more valuable technology insights from m3's blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving the Techcess technology podcast a review and rating?

              Please do!

              Click here.

              Follow Techcess and other technology podcasts on Podchaser!

              ]]>b3709e5e-2df2-481e-a13f-f362868db998Wed, 10 Nov 2021 04:00:00 -040006:44falsefull1414How can I improve my chances of business Techcess with a VoIP system? "Techcess" - (m3 Networks)How you communicate, both internally and externally, from your desk, can make or break your business relationships.

              If you're not contactable, you can literally lose leads and profits which ultimately restrict the growth of the company.

              For this reason, it's of the highest importance that you have a telephony system that not only works, but is reliable.

              VoIP offers the answer to many of these problems and opportunities.

              But how?

              Today's convergent economy presents businesses with an unprecedented number of challenges.

              These are:

              • Engaging with customers in a cost-effective manner
              • Keeping pace with rapid product development cycles.
              • Protecting digital rights and data from hackers.
              
              

              All this is especially true if the business has its own mobile workforce or even mobile employees who work at home or on the road.

              When each person works in their own way, it inevitably results in dropped calls.

              And particularly at times when people are more likely to be away from the premises for extended times.

              Like, say, Christmas time.

              Which is only a few weeks away now...

              This is why Mark Riddell thought it was about time we brought on an expert in VoIP (voice over IP) who can advise on how you can ensure your business is in full readiness with the best telephone solution for you.

              Myles Leach joins us for this episode of Techcess.

              For those who aren't familiar with his name, he is the MD of NFON.

              NFON is a company that offers VoIP technology and telephony equipment across the UK.

              Their job is helping businesses to stay in touch with their customers, even at the busiest periods.

              Myles has more than 20 years of experience in technology and business, having come up through the ranks at telecoms giants such as Mercury Communications (Cable and Wireless).

              Remember them?

              Also, he has written some very informative articles about VoIP technology.

              Seriously.

              When it comes to VoIP, Myles knows his stuff!

              In the episode he addresses some of the common FAQs around VoIP, including:

              Whether or not you'll lose your features and functionality of your existing system if you choose to install it.

              Whether it's going to cost you a lot more than you're currently paying for your telephone system.

              The truth about what you might be paying for that you don't need!

              Once you've had a listen to this latest episode of our Techcess technology podcast, you're probably going to want to get yourself hooked up with some VoIP treatment (see what we did there?!!)

              You can get some free advice on exactly what you might need by booking a call, here.

              (https://m3networks.co.uk/phone-systems/ in case the app you're reading this on removes links!)

               

              Get more valuable technology insights from our blog pages, here.

              Mark Riddell's technology podcast "VoIP offers the answer to many of these problems and opportunities.

              But how?

              Today's convergent economy presents businesses with an unprecedented number of challenges.

              These are:

              • Engaging with customers in a cost-effective manner
              • Keeping pace with rapid product development cycles.
              • Protecting digital rights and data from hackers.
              
              

              All this is especially true if the business has its own mobile workforce or even mobile employees who work at home or on the road.

              When each person works in their own way, it inevitably results in dropped calls.

              And particularly at times when people are more likely to be away from the premises for extended times.

              Like, say, Christmas time.

              Which is only a few weeks away now...

              This is why Mark Riddell thought it was about time we brought on an expert in VoIP (voice over IP) who can advise on how you can ensure your business is in full readiness with the best telephone solution for you.

              Myles Leach joins us for this episode of Techcess.

              For those who aren't familiar with his name, he is the MD of NFON.

              NFON is a company that offers VoIP technology and telephony equipment across the UK.

              Their job is helping businesses to stay in touch with their customers, even at the busiest periods.

              Myles has more than 20 years of experience in technology and business, having come up through the ranks at telecoms giants such as Mercury Communications (Cable and Wireless).

              Remember them?

              Also, he has written some very informative articles about VoIP technology.

              Seriously.

              When it comes to VoIP, Myles knows his stuff!

              In the episode he addresses some of the common FAQs around VoIP, including:

              Whether or not you'll lose your features and functionality of your existing system if you choose to install it.

              Whether it's going to cost you a lot more than you're currently paying for your telephone system.

              The truth about what you might be paying for that you don't need!

              Once you've had a listen to this latest episode of our Techcess technology podcast, you're probably going to want to get yourself hooked up with some VoIP treatment (see what we did there?!!)

              You can get some free advice on exactly what you might need by booking a call, here.

              (https://m3networks.co.uk/phone-systems/ in case the app you're reading this on removes links!)

               

              Get more valuable technology insights from our blog pages, here.

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating?

              Please do!

              Click here.

              Follow us on Podchaser!

              ]]>578a9d39-fffd-4b6e-a954-d63b99395be9Wed, 03 Nov 2021 04:00:00 -040029:04falsefull1313Tesco Cyber Attack – when it comes to cyber security, every little helps! "Techcess" - (m3 Networks)m3 Networks' Mark Riddell talks us through the major cyber attack on Tesco and how it caused a nationwide outage for an entire day!

               

              What was the problem?

              Tesco said "an attempt was made to interfere with our systems, which caused problems with the search function on the site."

              In this episode, you'll hear Mark describe what probably happened.

              He'll challenge the official line issued by Tesco, and offer a speculative idea of what he thinks they might have actually meant.

              How long did this incident last for?

              The outage lasted from Saturday morning until Sunday evening according to the company's Twitter account.

               

              How much did this cost Tesco?

              It's not yet known how much Tesco lost in this cyber attack, but the company is known to receive 1.3m online orders every week.

              So you can do the math on the financial impact this outage will have had on the supermarket chain's revenue.

              Tesco said there had been no data breach or theft of data and that no money has gone missing.

              In what other ways can cyber attacks cause loss to a business?

              A data breach or theft of data is obvious, but the financial impact of a cyber attack may be harder to realise than simple loss of orders.

              Yes, an outage as a result of a cyber attack causes monetary losses for the business due to lower revenue, but as Mark explains in this episode, there are other long term financial impacts of such an attack.

              We'll leave you to listen to learn more about this, but hint - it's not a great way of maintaining customer loyalty...

              Oh, and there's a shout out to Amelia Paro when Mark talks about the dark web. If you've not yet listened to that episode, you can do so here -

              https://m3networks.co.uk/techess/010-dark-web-dangers-the-darkest-corners-of-the-internet-exposed-on-techcess-by-amelia-paro/

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be...]]>m3 Networks' Mark Riddell talks us through the major cyber attack on Tesco and how it caused a nationwide outage for an entire day!

               

              What was the problem?

              Tesco said "an attempt was made to interfere with our systems, which caused problems with the search function on the site."

              In this episode, you'll hear Mark describe what probably happened.

              He'll challenge the official line issued by Tesco, and offer a speculative idea of what he thinks they might have actually meant.

              How long did this incident last for?

              The outage lasted from Saturday morning until Sunday evening according to the company's Twitter account.

               

              How much did this cost Tesco?

              It's not yet known how much Tesco lost in this cyber attack, but the company is known to receive 1.3m online orders every week.

              So you can do the math on the financial impact this outage will have had on the supermarket chain's revenue.

              Tesco said there had been no data breach or theft of data and that no money has gone missing.

              In what other ways can cyber attacks cause loss to a business?

              A data breach or theft of data is obvious, but the financial impact of a cyber attack may be harder to realise than simple loss of orders.

              Yes, an outage as a result of a cyber attack causes monetary losses for the business due to lower revenue, but as Mark explains in this episode, there are other long term financial impacts of such an attack.

              We'll leave you to listen to learn more about this, but hint - it's not a great way of maintaining customer loyalty...

              Oh, and there's a shout out to Amelia Paro when Mark talks about the dark web. If you've not yet listened to that episode, you can do so here -

              https://m3networks.co.uk/techess/010-dark-web-dangers-the-darkest-corners-of-the-internet-exposed-on-techcess-by-amelia-paro/

               

              Mark Riddell's technology podcast "Techcess" is an m3 Networks production.

              Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions.

              To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

              If you want to get in touch about technology or cyber security, just address an email directly at Mark here.

              He'll be very happy to hear from you.

              Thanks for listening!

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating?

              Please do!

              Click here.

              Follow us on Podchaser!

              ]]>6e79ade3-1d85-4475-80bb-6c011a9bbfa8Tue, 26 Oct 2021 23:30:00 -040014:28falsefull1212Making the ultimate technology podcast - behind the scenes of "Techcess" - m3 Networks' very own weekly tech podcast!"Techcess" host Mark Riddell describes his podcasting journey, and offers insights on why he wanted to start creating the m3 Networks very own technology podcast!

               

              The Techcess podcast

              If you're wondering how to produce a technology podcast, then look no further. In this episode, the voice of the m3 Networks technology podcast Mark Riddell talks us through why he's created their very own podcast.

              And, as is in keeping with the theme of the podcast's content, he decided it's better to tell you about it in his own words on the podcast, rather than in the form of a blog post!

              So sit back and enjoy the ultimate behind-the-scenes 'look' (listen) into the making of "Techcess"!

              A podcast episode all about podcasting

              By now you've probably guessed it - this podcast episode is a little meta - it's all about host Mark Riddell and his process for putting together the weekly "Techcess" technology podcast.

              Starting out with some history, this episode explains why Mark and his team wanted to start an insightful technology-themed podcast even before the pandemic struck!

              Also covered are specific aspects such as the recording process, the structure, and the equipment he uses to get the podcast into your ears every single week.

              History

              Mark Riddell, technology expert and host of "Techcess", wanted to start a technology-themed podcast even before the pandemic started!

              He felt that technology is part of everyone's lives in some shape or form whether it be professionally or personally, so having a technology themed podcast to help shape the image of m3 Networks as an insightful company seemed like a no-brainer.

              Listen as Mark describes how he went about setting the idea into motion, using professional help.

              Guests

              Even though it's just over two months old, the show has already interviewed some pretty big names in technology like Amelia Paro (dark web expert from ID Agent), Craig Allan (the 'Black Knight' from Different Mindset), and Robert Hall (phishing simulation expert).

              All of these conversations are available to listen to right now, for free, on the Techcess page of our website https://m3networks.co.uk/techcess/

              Back to this episode - you'll be able to learn all about Mark's process for choosing guests, and how he ensures they're able to bring you insight each week!

              So what makes this podcast different?

              Mark loves technology having immersed himself in it from a very young age, and is always up-to-date with it himself.

              And he wants to share that obsession with like-minded contributors.

              But he wants to make sure that the subject is covered in a fun way, and always makes sure to include a light-hearted Q&A in the "Techcess Ten"!

              And with that, always rounding off what the guest feels is the secret to "Techcess".

              Being a technology company m3 is]]>"Techcess" host Mark Riddell describes his podcasting journey, and offers insights on why he wanted to start creating the m3 Networks very own technology podcast!

               

              The Techcess podcast

              If you're wondering how to produce a technology podcast, then look no further. In this episode, the voice of the m3 Networks technology podcast Mark Riddell talks us through why he's created their very own podcast.

              And, as is in keeping with the theme of the podcast's content, he decided it's better to tell you about it in his own words on the podcast, rather than in the form of a blog post!

              So sit back and enjoy the ultimate behind-the-scenes 'look' (listen) into the making of "Techcess"!

              A podcast episode all about podcasting

              By now you've probably guessed it - this podcast episode is a little meta - it's all about host Mark Riddell and his process for putting together the weekly "Techcess" technology podcast.

              Starting out with some history, this episode explains why Mark and his team wanted to start an insightful technology-themed podcast even before the pandemic struck!

              Also covered are specific aspects such as the recording process, the structure, and the equipment he uses to get the podcast into your ears every single week.

              History

              Mark Riddell, technology expert and host of "Techcess", wanted to start a technology-themed podcast even before the pandemic started!

              He felt that technology is part of everyone's lives in some shape or form whether it be professionally or personally, so having a technology themed podcast to help shape the image of m3 Networks as an insightful company seemed like a no-brainer.

              Listen as Mark describes how he went about setting the idea into motion, using professional help.

              Guests

              Even though it's just over two months old, the show has already interviewed some pretty big names in technology like Amelia Paro (dark web expert from ID Agent), Craig Allan (the 'Black Knight' from Different Mindset), and Robert Hall (phishing simulation expert).

              All of these conversations are available to listen to right now, for free, on the Techcess page of our website https://m3networks.co.uk/techcess/

              Back to this episode - you'll be able to learn all about Mark's process for choosing guests, and how he ensures they're able to bring you insight each week!

              So what makes this podcast different?

              Mark loves technology having immersed himself in it from a very young age, and is always up-to-date with it himself.

              And he wants to share that obsession with like-minded contributors.

              But he wants to make sure that the subject is covered in a fun way, and always makes sure to include a light-hearted Q&A in the "Techcess Ten"!

              And with that, always rounding off what the guest feels is the secret to "Techcess".

              Being a technology company m3 is hungry to always be ahead of the curve when it comes to technology - something Mark continues to work towards and demonstrate with every episode of Techcess.

              It's m3 Networks' vision to be considered the go-to source of technology news and discussion!

              The technology industry is constantly evolving and changing, and this technology news needs to be shared!

              "Techcess", has been downloaded and listened to in countries all around the world - including UK, US, Australia, India, Germany, Spain... and many more!

              Just one of the many things the team behind "Techcess" do to make their content is of the highest quality is outsourcing production - using Podknows Podcasting's professional podcast production services.

              Want to have a quick, friendly, free chat as suggested by Mark in the episode?

              Contact Neal via Linkedin here.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating?

              Please do!

              Click here.

              Follow us on Podchaser!

              ]]>77bcce7c-e529-40d9-b695-6a47d8e8cfb8Tue, 19 Oct 2021 23:30:00 -040013:33falsefull1111Dark web dangers: the darkest corners of the internet exposed on Techcess by Amelia Paro!Techcess' Mark Riddell and ID Agent's Amelia Paro team up to shine a light on the murky online world for this dark web podcast episode!

              Make sure you don't miss episode ten of the "Techcess" podcast!

              'Dark web' expert Amelia Paro joins Mark to explain everything about the 'dark web' or as it's sometimes referred to, 'darknet'.

              What springs to mind when YOU think about the dark web?

              Is it; hackers, breaches, shadow government activity, hacktivism, cybercrime?

              So many aspects of 'dark web' and darknet are covered in this conversation, including an introduction to the TOR browser, as well as the murky depths of the internet it can expose you to.

              • What is the dark web?
              • Why is the 'dark web' like an iceberg?
              • Is the dark web illegal?
              • What can you find on the dark web?
              
              

              We also learn more about Amelia as she has the crazy questions posed to her in the "Techcess Ten"!

              Connect with Amelia on Linkedin.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating?

              Please do!

              Click here.

              Follow us on Podchaser!

              ]]>Techcess' Mark Riddell and ID Agent's Amelia Paro team up to shine a light on the murky online world for this dark web podcast episode!

              Make sure you don't miss episode ten of the "Techcess" podcast!

              'Dark web' expert Amelia Paro joins Mark to explain everything about the 'dark web' or as it's sometimes referred to, 'darknet'.

              What springs to mind when YOU think about the dark web?

              Is it; hackers, breaches, shadow government activity, hacktivism, cybercrime?

              So many aspects of 'dark web' and darknet are covered in this conversation, including an introduction to the TOR browser, as well as the murky depths of the internet it can expose you to.

              • What is the dark web?
              • Why is the 'dark web' like an iceberg?
              • Is the dark web illegal?
              • What can you find on the dark web?
              
              

              We also learn more about Amelia as she has the crazy questions posed to her in the "Techcess Ten"!

              Connect with Amelia on Linkedin.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating?

              Please do!

              Click here.

              Follow us on Podchaser!

              ]]>aef82096-2d5c-44cf-b115-dc9ca90cad9cTue, 12 Oct 2021 23:30:00 -040034:15falsefull1010Techcess and 'The Black Knight' - discussing shadow I.T., company values and the 'Managed Service Provider'! Techcess' Mark Riddell and 'The Black Knight' - discussing shadow I.T., company values and MSPs!

              This episode, Mark Riddell of m3 Networks is joined by 'The Black Knight' Craig Allan of Different Mindset.

              They discuss managed service providers (MSP) and why they may or may not be a good fit for your business.

              They break down all aspects, such as shadow I.T. and how it can affect the relationship between the managed service provider (MSP) and their customers.

              A managed service provider is a company which manages IT infrastructure for businesses.

              It can include services such as cloud hosting, managed security services, managed IT support etc and enable less technical staff within a business to access help with issues without calling the supplier.

              As someone with a wealth of experience working with teams who have used MSP, 'The Black Knight' has a lot to say on the subject!

              When it comes to managed services, what the customer wants it to be and what it actually is can be two totally different things.

              In this episode, Mark and Craig deep dive into some of the implications of this, and discuss the rather mysterious sounding subject of 'shadow I.T'.

              They also touch on what having a managed service provider can do for your business, and how to make it work with the company values.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating?

              Please do!

              Click here.

              Follow us on Podchaser!

              ]]>Techcess' Mark Riddell and 'The Black Knight' - discussing shadow I.T., company values and MSPs!

              This episode, Mark Riddell of m3 Networks is joined by 'The Black Knight' Craig Allan of Different Mindset.

              They discuss managed service providers (MSP) and why they may or may not be a good fit for your business.

              They break down all aspects, such as shadow I.T. and how it can affect the relationship between the managed service provider (MSP) and their customers.

              A managed service provider is a company which manages IT infrastructure for businesses.

              It can include services such as cloud hosting, managed security services, managed IT support etc and enable less technical staff within a business to access help with issues without calling the supplier.

              As someone with a wealth of experience working with teams who have used MSP, 'The Black Knight' has a lot to say on the subject!

              When it comes to managed services, what the customer wants it to be and what it actually is can be two totally different things.

              In this episode, Mark and Craig deep dive into some of the implications of this, and discuss the rather mysterious sounding subject of 'shadow I.T'.

              They also touch on what having a managed service provider can do for your business, and how to make it work with the company values.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating?

              Please do!

              Click here.

              Follow us on Podchaser!

              ]]>16d83aef-cae4-45cf-82b2-f2dbee310debTue, 05 Oct 2021 23:30:00 -040024:26falsefull99How to Spot a Phishing Attack – Top tips for preventing social engineering - Techcess PodcastIn this episode (episode eight) Mark Riddell from m3 Networks will guide you through the topic of social engineering, and how you can protect yourself against phishing attacks.

               

              We're following on from the previous episode with Robert Hall.

              Did you manage to catch it yet?

              It's possible you might want to listen to that episode of the Techcess technology podcast first. If so, click here.

              We will be discussing ways that someone may try to use technology to socially engineer you through your computer or mobile devices.

              As always, we are continuing our series of technology in success themed podcast episodes by helping you to understand the impact and importance of technology and its contribution towards your business success.

              The most common social engineering attacks work because they abuse people's trust in authority figures or by appealing to their sense of greed or curiosity.

              Mark will be deep diving into some of the red flags associated with social engineering attacks, and the steps you can take to protect yourself against social engineering attempts.

              Technology is revolutionising the way we engage customers, suppliers and employees across all parts of our business processes.

              Is social engineering enough to trick some people into clicking the links and opening the attachments within?

              So, what are the social engineering techniques used for hacking purposes?

              And why are they effective, especially in these cases?

              These and more are questions are uncovered by this episode.

              Social media has given everyone a voice but it comes with its risks.

              So if you are looking for ways to ensure that technology becomes an enabler rather than an obstacle in driving your social engagement strategy forward, listen to this podcast episode now.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>In this episode (episode eight) Mark Riddell from m3 Networks will guide you through the topic of social engineering, and how you can protect yourself against phishing attacks.

               

              We're following on from the previous episode with Robert Hall.

              Did you manage to catch it yet?

              It's possible you might want to listen to that episode of the Techcess technology podcast first. If so, click here.

              We will be discussing ways that someone may try to use technology to socially engineer you through your computer or mobile devices.

              As always, we are continuing our series of technology in success themed podcast episodes by helping you to understand the impact and importance of technology and its contribution towards your business success.

              The most common social engineering attacks work because they abuse people's trust in authority figures or by appealing to their sense of greed or curiosity.

              Mark will be deep diving into some of the red flags associated with social engineering attacks, and the steps you can take to protect yourself against social engineering attempts.

              Technology is revolutionising the way we engage customers, suppliers and employees across all parts of our business processes.

              Is social engineering enough to trick some people into clicking the links and opening the attachments within?

              So, what are the social engineering techniques used for hacking purposes?

              And why are they effective, especially in these cases?

              These and more are questions are uncovered by this episode.

              Social media has given everyone a voice but it comes with its risks.

              So if you are looking for ways to ensure that technology becomes an enabler rather than an obstacle in driving your social engagement strategy forward, listen to this podcast episode now.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>f9862260-910f-4421-93a3-e5d934219020Tue, 28 Sep 2021 23:30:00 -040016:27falsefull88How to improve security using phishing simulation and reduce your chances of suffering phishing attacks: the podcast episode that will absolutely change your security awareness program!Cyber criminals are targeting small business owners with phishing attacks! Listen to this episode that's all about phishing simulation for tips on how you can protect yourself.

              Phishing attacks are a significant security risk for any business.

              They can happen to large corporations and small businesses alike, and the consequences of one successful attack could be devastating.

              Phishing simulation is an effective way to help reduce your chances of being targeted by cybercriminals.

              In this episode, Mark Riddell and his guest Robert Hall discuss how phishing simulations work and how you can use them in your own company to keep it secure from phishing threats.

              In case you're reading this and wondering what phishing is, you might want to go back to the previous episode, as that will help you understand the basics of how they work and why they're so dangerous for companies like yours.

              Here's the video Robert made reference to, in the episode:

              Hacker video

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>Cyber criminals are targeting small business owners with phishing attacks! Listen to this episode that's all about phishing simulation for tips on how you can protect yourself.

              Phishing attacks are a significant security risk for any business.

              They can happen to large corporations and small businesses alike, and the consequences of one successful attack could be devastating.

              Phishing simulation is an effective way to help reduce your chances of being targeted by cybercriminals.

              In this episode, Mark Riddell and his guest Robert Hall discuss how phishing simulations work and how you can use them in your own company to keep it secure from phishing threats.

              In case you're reading this and wondering what phishing is, you might want to go back to the previous episode, as that will help you understand the basics of how they work and why they're so dangerous for companies like yours.

              Here's the video Robert made reference to, in the episode:

              Hacker video

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>9b6830c0-c086-4df5-bed1-4631911a0102Tue, 21 Sep 2021 23:30:00 -040032:45falsefull77What is Business Email Compromise (BEC aka - phishing) How Scammers Trick You Into Sending Them Money And How You Can Prevent It! Techcess - Technology. Business. SuccessMark Riddell (from m3 Networks)  explains exactly what IT people mean when they talk about Business Email Compromise (BEC... or phishing!) And tells you how you can prevent it!

              If you listen to just one podcast episode today, make sure it's this one. The future of your business may very well depend on it.

              Business Email Compromise (BEC) otherwise known as phishing can affect any business of any size (not just larger ones) and if you're targeted, the impact can be catastrophic!

              During the episode Mark explains some of the many ways that these scammers can get access to your data.

              You'll be shocked by some of the tricks and tactics they're using!

              As Mark himself says, it can feel quite uncomfortable when you've been phished. 

              The best way of ensuring it doesn't happen, is to listen to this episode of Techcess!

              Links you might find useful after listening to this episode:

              https://www.ncsc.gov.uk/files/Business-email-compromise-infographic.pdf

               

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>Mark Riddell (from m3 Networks)  explains exactly what IT people mean when they talk about Business Email Compromise (BEC... or phishing!) And tells you how you can prevent it!

              If you listen to just one podcast episode today, make sure it's this one. The future of your business may very well depend on it.

              Business Email Compromise (BEC) otherwise known as phishing can affect any business of any size (not just larger ones) and if you're targeted, the impact can be catastrophic!

              During the episode Mark explains some of the many ways that these scammers can get access to your data.

              You'll be shocked by some of the tricks and tactics they're using!

              As Mark himself says, it can feel quite uncomfortable when you've been phished. 

              The best way of ensuring it doesn't happen, is to listen to this episode of Techcess!

              Links you might find useful after listening to this episode:

              https://www.ncsc.gov.uk/files/Business-email-compromise-infographic.pdf

               

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>6f1c2c75-7c59-4a14-8d9e-6112d75bbc19Tue, 14 Sep 2021 23:30:00 -040023:02falsefull66The Cyber Security Breaches Survey 2021. Techcess - Technology. Business. SuccessMark Riddell (from m3 Networks)  talks us through the findings of The Cyber Security Breaches Survey 2021. Crunching the cyber security data so that you don't have to!

              It's easy to dismiss information about cyber security when it's provided to you by your own cyber security provider.

              For that reason, Mark and the team at m3 Networks figured you might find it useful to have us crunch the data that's been gathered from talking to lots of businesses.

              What is the cyber security survey? 

              Mark explains what it is, and how long it's been in existence.

              He also talks you through the most common types of attacks.

              What impact has Covid-19 had on cyber security, and how has it affected priorities?

              Mark explains how businesses have had to rethink their costs, and provisions for covering off a cyber attack.

              Listen to make sure you're also giving adequate thought to the implications and risks. 

              How many businesses are doing an adequate amount to protect themselves against the threat of a cyber attack?

              You might be surprised to learn how much is being done to insure against an attack now or in the future.

              Links you might find useful after listening to this episode:

              The Cyber Security Breaches Survey 2021: https://www.gov.uk/government/statistics/cyber-security-breaches-survey-2021/cyber-security-breaches-survey-2021

              The National Cyber Security Centre )NCSC) material: https://www.ncsc.gov.uk/section/advice-guidance/all-topics

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>Mark Riddell (from m3 Networks)  talks us through the findings of The Cyber Security Breaches Survey 2021. Crunching the cyber security data so that you don't have to!

              It's easy to dismiss information about cyber security when it's provided to you by your own cyber security provider.

              For that reason, Mark and the team at m3 Networks figured you might find it useful to have us crunch the data that's been gathered from talking to lots of businesses.

              What is the cyber security survey? 

              Mark explains what it is, and how long it's been in existence.

              He also talks you through the most common types of attacks.

              What impact has Covid-19 had on cyber security, and how has it affected priorities?

              Mark explains how businesses have had to rethink their costs, and provisions for covering off a cyber attack.

              Listen to make sure you're also giving adequate thought to the implications and risks. 

              How many businesses are doing an adequate amount to protect themselves against the threat of a cyber attack?

              You might be surprised to learn how much is being done to insure against an attack now or in the future.

              Links you might find useful after listening to this episode:

              The Cyber Security Breaches Survey 2021: https://www.gov.uk/government/statistics/cyber-security-breaches-survey-2021/cyber-security-breaches-survey-2021

              The National Cyber Security Centre )NCSC) material: https://www.ncsc.gov.uk/section/advice-guidance/all-topics

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>d9df5f24-6d80-4f54-9510-4542d6c75ec9Wed, 08 Sep 2021 05:07:32 -040019:25falsefull55Ransomware - what it is, how it can destroy business, and how to remove it! Techcess - Technology. Business. Success: 
              This week's episode was born out of a Linkedin poll and could well prove to be the most important podcast episode you've ever listened to!

               

              What is ransomware?

              Mark Riddell (from m3 Networks)  will explain all there is to know about protecting your business from ransomware (a type of malware), in this episode of the Techcess podcast. Including:

              Why you won't be able to open your files if you're infected.

              How it can be dangerous for your customers and suppliers if you happen to be targeted by the ransomware malware.

              How will ransomware affect your business?

              Chances are, you, or someone you know could well be targeted by cyber criminals and will be the victim of ransomware.

              Don't pay! 

              Mark will explain why in this episode.

               

              How you can recover from a ransomware attack!

              Prevention is better than a cure. 

              Learn how to stop the attack in the first place!

               

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]> 
              This week's episode was born out of a Linkedin poll and could well prove to be the most important podcast episode you've ever listened to!

               

              What is ransomware?

              Mark Riddell (from m3 Networks)  will explain all there is to know about protecting your business from ransomware (a type of malware), in this episode of the Techcess podcast. Including:

              Why you won't be able to open your files if you're infected.

              How it can be dangerous for your customers and suppliers if you happen to be targeted by the ransomware malware.

              How will ransomware affect your business?

              Chances are, you, or someone you know could well be targeted by cyber criminals and will be the victim of ransomware.

              Don't pay! 

              Mark will explain why in this episode.

               

              How you can recover from a ransomware attack!

              Prevention is better than a cure. 

              Learn how to stop the attack in the first place!

               

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>b8e41379-ef6d-49b4-a548-543f95eccd65Tue, 31 Aug 2021 23:30:00 -040022:09falsefull44Cyber hackers! Nasty business! Reduce your chance of a cyber attack by 80 percent!! Overcome hacking, phishing and malware using Cyber Essentials cyber security: Techcess - Technology. Business. Success.We don't like cyber hackers. So, we decided to give you an episode all about how to stop them in their evil hacking tracks!

              Techcess - Technology. Business. Success.

              "Surely I don't need any cyber security to protect me from hackers!?! Why would someone hack my website??!"

              You'd be forgiven for taking that position.

              Many do.

              However, if you're a business owner, you can't afford to do so.

              As Mark mentioned in the first episode of Techcess, you could be facing a catastrophic disruption to your time and finances if you suffer a cyber attack.

              So this episode is all about how to overcome the nasty business of cyber hackers.

              Mark Riddell (from m3 Networks) explains that whether they're using hacking, phishing or malware, there's a way to beat them.

              And by the end of this episode, you'll know all about the five technical controls of Cyber Essentials that can reduce your chances of a cyber attack by as much as 80 percent.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>We don't like cyber hackers. So, we decided to give you an episode all about how to stop them in their evil hacking tracks!

              Techcess - Technology. Business. Success.

              "Surely I don't need any cyber security to protect me from hackers!?! Why would someone hack my website??!"

              You'd be forgiven for taking that position.

              Many do.

              However, if you're a business owner, you can't afford to do so.

              As Mark mentioned in the first episode of Techcess, you could be facing a catastrophic disruption to your time and finances if you suffer a cyber attack.

              So this episode is all about how to overcome the nasty business of cyber hackers.

              Mark Riddell (from m3 Networks) explains that whether they're using hacking, phishing or malware, there's a way to beat them.

              And by the end of this episode, you'll know all about the five technical controls of Cyber Essentials that can reduce your chances of a cyber attack by as much as 80 percent.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

              ]]>89abbc4b-cd4e-4567-aa29-41550168860dWed, 25 Aug 2021 06:52:30 -040017:56falsefull33How to choose the right IT (technology) provider for your business: Techcess - Technology. Business. Success.How to choose the right IT (technology) provider for your business: Techcess - Technology. Business. Success.

              You'd be forgiven for feeling a little in the dark when it comes to choosing your IT (technology) support provider.

              Tech support can be a real minefield, and has a direct impact on the success (or lack of) in your business.

              After all, if a phishing attack strikes, the cost of time and money can be catastrophic, particularly for smaller business, but for anyone.

              And believe it or not, some IT companies don't get it right, and they can be offering less than helpful advice.

              In this episode, host Mark Riddell (from m3 Networks)  tackles the tricky subject of choosing your IT support company.

              He offers some things you need to consider, in order to make an informed decision.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

               

              ]]>How to choose the right IT (technology) provider for your business: Techcess - Technology. Business. Success.

              You'd be forgiven for feeling a little in the dark when it comes to choosing your IT (technology) support provider.

              Tech support can be a real minefield, and has a direct impact on the success (or lack of) in your business.

              After all, if a phishing attack strikes, the cost of time and money can be catastrophic, particularly for smaller business, but for anyone.

              And believe it or not, some IT companies don't get it right, and they can be offering less than helpful advice.

              In this episode, host Mark Riddell (from m3 Networks)  tackles the tricky subject of choosing your IT support company.

              He offers some things you need to consider, in order to make an informed decision.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

               

              ]]>1a6e78f2-6dcc-4b36-84a4-e8996652598aMon, 16 Aug 2021 05:00:00 -040017:09falsefull22Six Things Businesses Need To Get Right With Their Technology: Techcess - Technology. Business. SuccessSix Things Businesses Need To Get Right With Their Technology

               

              In this debut episode, we start as we mean to carry on; giving you a deeper insight into how technology impacts on your business.

              We're hoping your takeaway from listening to this first edition of Techcess, is that you start thinking about some of the technology you're using.

              Host Mark Riddell (from m3 Networks) covers everything from how to take phone calls in your business, what you can do to protect your data, and the different methods you can consider for storing that data.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

               

              ]]>Six Things Businesses Need To Get Right With Their Technology

               

              In this debut episode, we start as we mean to carry on; giving you a deeper insight into how technology impacts on your business.

              We're hoping your takeaway from listening to this first edition of Techcess, is that you start thinking about some of the technology you're using.

              Host Mark Riddell (from m3 Networks) covers everything from how to take phone calls in your business, what you can do to protect your data, and the different methods you can consider for storing that data.

              If you enjoy this episode, make sure you follow the podcast via your favourite app.

              Fancy giving us a review and rating? Please do! Click here.

               

              ]]>81a4c6f9-f317-4e15-b9aa-5eeef9a9b051Sun, 15 Aug 2021 23:30:00 -040024:49falsefull11Techcess: embracing (IT) technology in business - coming August 2021Do you want to discover how technology can help make your business more successful? 

              Techcess is a podcast helping you learn and understand exactly how to do that!

              Each episode will uncover a new aspect of technology that your business needs to know about and have in place to be successful.

              Join Mark Riddell every week, for "Techcess".

              Follow via your favourite app to make sure you never miss an episode!

              "Techcess" is an m3 Networks show.

               

              ]]>Do you want to discover how technology can help make your business more successful? 

              Techcess is a podcast helping you learn and understand exactly how to do that!

              Each episode will uncover a new aspect of technology that your business needs to know about and have in place to be successful.

              Join Mark Riddell every week, for "Techcess".

              Follow via your favourite app to make sure you never miss an episode!

              "Techcess" is an m3 Networks show.

               

              ]]>adebb511-20af-45b9-8720-a74d2c673274Thu, 22 Jul 2021 12:37:46 -040001:07falsetrailer