The Business Takeaway Podcast, Leadership & Business Advice

Building a Business Where People Actually Want to Work - Ep 21 Matt Turner, Founder Clownfish Events

Tue, 26 May 2026 08:00:00 +0100

In this episode, Matt Turner shares his candid journey from founding Clownfish Events to discovering new ways to lead and develop organisational culture. His insights highlight the importance of authentic leadership, self-awareness, and creating workplaces that foster joy, growth, and purpose. Whether you're scaling a team or contemplating your next move, Matt’s lessons underscore the power of intentional culture in business success. These are the leadership skills and business advice for anyone.

Main Topics:

The evolution of company culture from founder to growth phase
How self-awareness influences leadership and decision-making
Practical approaches for cultivating joy and engagement in teams
The challenge of maintaining culture during rapid expansion
Lessons learned about sharing the journey and seeking external help

Key Insights:

Culture is a reflection of leadership; intentionality shapes the environment.
Self-awareness is a core leadership skill and catalyst for personal growth.
Building culture involves fun, recognizing achievements, and fostering a sense of purpose.
Scaling requires adapting culture practices to larger, more diverse teams.
Transparency and vulnerability can motivate teams and foster trust.
External mentorship and consultancy were transformative for Matt’s growth.
Balance between ambition and well-being is crucial for sustainable leadership.
Leadership challenge isn’t just about business metrics but standing firm during adversity.

Timestamps:

00:00 - Introduction and episode overview

00:29 - Importance of subscriptions and reviews for growth

00:53 - Matt’s initial insights on leadership and culture

01:05 - Reflecting on Matt’s background and journey from DJ to entrepreneur

01:48 - Milestones of Clownfish Events’ growth and accolades

02:14 - The decision to leave and reassess life post-business

03:22 - The role of self-awareness and therapy in Matt’s transition

04:00 - Managing culture while scaling from 27 to 50+ staff

05:50 - Recognizing personal limits and evolving leadership style

06:46 - Building a company culture rooted in fun, purpose, and joy

07:35 - The importance of authenticity versus planned culture initiatives

08:54 - Journaling and self-reflection as tools for leadership clarity

09:53 - The pressure of scaling and radiation of founder’s identity

11:16 - Robbie Williams' "Better Man" philosophy and frozen leadership at 18

12:37 - Maturing as a leader and adjusting organizational expectations

14:47 - Defining Matt’s culture and how it influences Clownfish

15:41 - Culture measured by behavior when leaders are absent

16:08 - Balancing profit with a positive workplace environment

17:07 - The industry's demanding nature and the need for joy in work

18:33 - Creating memories and meaningful experiences through events

19:43 - The importance of fun as a core cultural pillar

20:07 - Authenticity from early days shaping a positive culture

21:27 - How external companies, like Octopus Energy, exemplify strong cultures

22:22 - Hiring, molds, and the natural development of a positive team environment

23:43 - Recognizing when culture isn’t working and adjusting dynamically

25:57 - Achieving industry recognition for innovation and culture

27:10 - Scaling culture in larger organizations – challenges and opportunities

30:02 - The critical role of leadership alignment in large companies

31:30 - Strategies for fostering connectedness in big organizations

33:52 - Humans’ tribal nature and the importance of shared purpose

36:44 - Success stories of companies that prioritize culture intentionally

37:34 - Building culture through thoughtful hiring and engagement practices

41:39 - The ongoing evolution of organizational culture, especially post-pandemic

43:16 - Lessons from life’s hardships and maintaining authenticity

46:15 - Growing a business into maturity and adapting to life stages

48:18 - How team members grow and leave a lasting legacy

50:03 - Reflections on sharing the journey openly and embracing external expertise

54:03 - Core leadership lesson: resilience during challenge and controversy

55:44 - The importance of sticking through tough times for growth

58:44 - The balance of innovation versus continuous improvement

59:35 - Challenging the status quo as a growth imperative

60:08 - Matt’s favorite personal refreshment: Coke Zero with lemon

60:23 - Final thoughts and gratitude

Resources & Links:

Subscribe to Matt's YouTube: youtube.com/@MattClownfish?sub_confirmation=1

Follow Matt on LinkedIn here: linkedin.com/in/matt-turner-b5754330

The Barber Who’s Saving Lives One Conversation at a Time - Ep 20 Tom Chapman, MD Hear to Talk Training

Tue, 19 May 2026 08:00:00 +0100

In this episode, Tom Chapman shares his inspiring journey from a hairdresser to mental health advocate, highlighting how everyday conversations—especially in workplaces—can significantly impact mental well-being. Discover practical insights into fostering supportive environments, recognising early signs of struggle, and breaking down the stigma around mental health. This isn't about business strategy. This is about something that we should all be doing especially in the work place as part of the leadership of our businesses.

Tom’s personal story of loss and turning it into action through the Lions Barber Collective
The unique position of barbers and hairdressers as trusted social "confidants"
The importance of early intervention and destigmatising mental health conversations
Creating practical, non-clinical training programs for frontline community workers
The value of informal settings like barbershops for men to open up
The challenges and opportunities of workplace mental health initiatives
The impact of cultural norms and societal perceptions on men's mental health
How leadership visibility and storytelling can change organisational culture
The significance of human touch and face-to-face interaction in mental wellness
Practical advice for listeners on how to approach conversations about mental health
Business advice how you can implement good work place practice

00:00 - Introduction: Tom Chapman’s journey from barbering to mental health advocate

02:20 - The moment that changed everything: learning about suicide and its ripple effects

05:07 - Founding Lions Barber Collective and the power of community connections

08:27 - Designing simple, impactful mental health training programs for diverse industries

11:09 - The unique conversational space of barbershops and their significance for men

13:05 - The importance of early intervention and how to recognize signs of struggle

15:28 - Moving beyond traditional mental health support: alternative approaches and communities

17:36 - The challenge of stigma and cultural barriers around men's mental health

19:52 - The role of leadership and storytelling in shifting mental health perceptions

22:08 - Societal changes influencing mental health issues, loneliness, and the value of human connection

25:40 - The importance of physical touch and face-to-face interactions in a digital age

28:30 - How workplace environments can better foster open conversations and early support

36:26 - The impact of organizational culture and leadership in mental health initiatives

38:43 - Effectiveness of peer conversations vs formal support structures

40:38 - The reality of corporate mental health programs and unlocking true engagement

44:48 - Culture and societal norms: the influence of different global perspectives

46:43 - Practical tips for organizations to initiate meaningful mental health conversations

50:01 - Personal resilience: the significance of vulnerability, honesty, and community support

54:38 - The importance of perseverance and hope in mental health recovery

56:08 - Taking action one day at a time: maintaining resilience amid challenges

58:52 - Light-hearted closing: Tom’s favorite places and simple joys amidst life's struggles

Resources & Links:

Why Business Founders Hit the Scaling Ceiling — A COO's Fix | Episode 19 Derek Fredrickson - Founder & CEO, The COO Solution

Tue, 12 May 2026 08:00:00 +0100

In this episode, Derek Fredrickson, founder and CEO of The CEO Solution, dives deep into the strategic role of fractional CEOs and COOs during scaling. Discover what traits to look for in leadership teams, how to overcome common scaling pitfalls, and the mindset shifts needed for sustainable growth. Derek provides true day to day Business advice, and the leadership challenges that go with that.

Main topics:

The strategic function of fractional CEOs and COOs in scaling companies.
Key traits and profiles of effective founders and operators.
Overcoming resistance to change and implementing accountability structures.
The importance of KPIs, metrics, and data-driven decision-making.
How to transition from founder-led to team-led operational models.
Recognising the signs of burnout and safeguarding leadership resilience.

In this episode:

Derek shares his journey from operator to fractional CEO provider, helping companies reach multiple seven and eight figures.
The significance of understanding and defining a company's North Star and growth objectives.
Practical insights on assessing and realigning the leadership team for accountability.
Strategies to shift leaders' mindsets from doing to leading and delegating.
The common bottlenecks at different growth stages, especially past 10-20 million in revenue.
Tips on fostering a culture of ownership and trust through KPIs and structured meetings.
The mental models of risk-taking, stability, and the delicate balance of scaling.
The vital role of financial literacy and opening financial data for strategic clarity.
Practical frameworks for leadership, team, and operational alignment.

Timestamps:

00:00 - The role of fractional CEOs and COOs in scaling companies

02:12 - What to look for day one as a fractional CEO

03:38 - Defining the North Star and growth objectives

04:50 - Uncovering underlying business issues and resistance points

05:47 - Assessing founder involvement and operational gaps

06:50 - Common traits of high-growth entrepreneurs

07:13 - The differences between entrepreneurs and operational leaders

08:03 - Transforming founder mindset from doer to strategist

09:24 - Signs that the CEO is the bottleneck

10:49 - Profile of effective COO traits

11:30 - The yin and yang of CEO and COO profiles

12:27 - Risk appetite versus stabilization in leadership

13:25 - Cultivating execution without babysitting

14:50 - Building structured systems and SOPs for scaling

15:41 - Overcoming founders’ resistance to process change

17:00 - When full-time leadership replaces fractional support

18:30 - Success metrics for scaling and operational efficiency

19:30 - The importance of team buy-in during transformation

20:32 - How leadership teams benefit from accountability and KPIs

22:48 - Implementing effective team accountability frameworks

25:55 - Striking the right balance with KPIs and metrics

26:34 - The "smoke signals" that indicate health of the business

28:35 - The critical KPIs for CEO overview and departmental health

30:56 - Why financial literacy is pivotal for visionary CEOs

32:14 - Transitioning from doer to leader: mindset shifts

34:30 - Common pitfalls in switching from founder-led to team-led models

38:16 - Where the biggest scaling obstacles appear

39:08 - The right scale for fractional versus full-time operational support

41:16 - Recognizing when growth is not feasible

43:47 - One key focus area on day one for new clients

44:47 - Embracing accountability and process in leadership culture

48:48 - Opening financial data to empower leaders

52:37 - The paradox of CEO autonomy versus strategic oversight

56:25 - The value of adding a COO or fractional leader in alleviating burnout

58:02 - The indirect benefits of scaling: reclaiming time and reducing stress

59:30 - A quick look at Derek’s favorite tools and tips

59:37 - Rapid fire:

Resources & Links:

Leadership After Burnout | Starting Consulting Without the Corporate Chaos - Ep 18, Brad Nelms, Founder TekX

Tue, 05 May 2026 08:00:00 +0100

In this episode, Brad Nelms, founder of TekX, shares his journey from a 20-year career in entertainment behind the scenes to launching his own consulting business. He discusses the real challenges and lessons learned along the way, including managing business operations, leadership challenges, adapting to industry shifts post-Covid, start up sales and leveraging technology like AI.

Main Topics Covered:

Brad’s background in the entertainment industry and decision to start his own consulting firm
The importance of infrastructure setup and setting realistic expectations for growth
Navigating financial and legal complexities as a solo entrepreneur
The impacts of Covid-19 on supply, demand, and industry practices
Lessons learned from past corporate roles applied to his new business
The role of AI and technology tools in small business operations
Managing burnout and understanding the importance of work-life balance
Building reputation and trust through consistent customer relationships
Scaling challenges and strategic decisions on choosing software solutions
Brad's advice for aspiring entrepreneurs and maintaining a positive mindset

Timestamps:

00:00 - Introduction and Brad's background in entertainment and consulting

02:04 - What motivated Brad to become an entrepreneur

03:26 - Managing family life and transitioning from burnout

04:49 - Brad’s business model and his vision for flexibility

06:07 - Lessons from corporate roles about processes and infrastructure

07:01 - Challenges with payment processors and legal considerations

09:05 - Balancing work hours and discovering ADHD impacts

10:16 - How ADHD awareness has influenced Brad’s business practices

13:09 - The post-Covid challenges in entertainment and supply chain delays

14:59 - How industry shifts have affected supply and demand cycles

17:35 - Brad’s reflections on business success and revenue fluctuations

18:49 - Economic uncertainties and planning for volatility

23:36 - The impact of global crises on industry and personal safety

23:53 - Brad’s perspective on technology, AI, and data analysis

25:46 - The importance of scalable software solutions

36:39 - Advice on selecting the right tools for growth

40:16 - Mistakes Brad would avoid if starting over

42:21 - The effects of self-employment on quality of life

44:41 - Managing stress and the importance of support systems

45:00 - Brad’s advice for new business owners

47:25 - The value of reputation and networking

49:16 - The art of listening to customers and solving real problems

50:28 - Brad’s vision of success in five years

52:22 - Recognizing burnout and the importance of self-awareness

53:45 - Brad’s golden rule for success: reputation and time management

55:09 - Rapid-fire questions: preferences on tech, travel, lifestyle, and more

Resources & Links:

TechX Consulting

How to Scale a Business to 100 Staff (Without Losing Control) - Episode 17, Sam Tamplin MD, TSL

Tue, 28 Apr 2026 08:00:00 +0100

Building a Lighting Business: 20 Years of Growth, Ceo insights, Leadership Skills, and business culture with Sam Tamplin

In this episode, Sam Tamplin shares insights from building TSL from a small lighting rental start-up to a nearly 100-employee company with international ambitions. Discover how strategic focus, investing in people and systems, and fostering a strong culture have driven his success over two decades.

Key topics:

Sam's journey from van-based lighting to a global rental business
The importance of consistency and focus in business growth
The role of reinvestment and the economic flywheel model
How leadership and management style evolve with company size
Strategic decisions around technology, systems, and scaling operations
Building a company culture based on character and values
Lessons learned from rapid growth, contractions, and industry challenges
Planning for the next decade: consolidation, international expansion, and innovation
Practical tips for onboarding, risk management, and financial discipline
Personal leadership principles: treating others well and long-term thinking

Timestamps:

00:00 - Welcome and episode overview

02:00 - Sam's background and early career influences

05:20 - The importance of focus and specialization in long-term success

08:00 - The evolution of TSL and growth milestones

12:00 - Recognising the "business moment" and scaling challenges

16:00 - Delegation and offloading roles in a growing business

20:00 - Leadership changes as team size expands

25:00 - Financial discipline and reinvestment strategies

30:00 - Building systems: software, risk management, and operational tech

35:00 - Recruiting, culture, and managing people effectively

40:00 - Defining company values and embedding them into culture

45:00 - The impact of rebranding and visual identity evolution

50:00 - Balancing growth ambitions with consolidation and risk

55:00 - Industry challenges, learning from past projects, and strategic flexibility

60:00 - Planning for future growth: international markets and digital innovation

65:00 - Leadership lessons: managing scale, culture, and the importance of character

70:00 - Sam's personal golden rule and leadership philosophy

75:00 - Rapid fire: favourite tools, habits, and personal preferences

80:00 - Closing remarks and key takeaways

Resources & Links:

This episode offers actionable insights for entrepreneurs, managers, and industry professionals aiming to scale sustainably and cultivate a strong company culture.

The Leadership Challenges You Only Learn Under Pressure - Episode 16 Mark Andrew Fire Fighter

Tue, 21 Apr 2026 09:00:00 +0100

Explore the unique insights from a retired firefighter and paramedic on leadership skills, decision-making, and team trust under extreme stress. Discover how core principles from emergency service leadership translate into effective business advice.

In this episode:

Mark shares his journey from firefighting to writing a leadership book, highlighting the transferable lessons between fire service and business.
The importance of day-to-day leadership and visibility within the team for effective crisis response.
How making quick decisions in high-stakes situations reveals a person’s character, and developing trust within teams.
Practical strategies for building muscle memory and routines that enable teams to perform confidently in unpredictable scenarios.
The role of humility, admitting mistakes, and continuous improvement with after-action reviews—a mindset equally vital in business.
How emotional intelligence, especially caring for team members, boosts morale and long-term growth.
Trust-building practices, avoiding micromanagement, and empowering team members for scalable leadership.
Methods to support mental health and prevent burnout in high-pressure roles through peer support programs.
Essential qualities to identify future leaders and the importance of valuing diverse leadership styles.

Timestamps:

00:00 - Introduction: Leadership lessons from fire service applicable to business

01:00 - Mark’s background in firefighting and writing "Leading Through the Heat"

03:37 - The significance of day-to-day leadership presence in emergency response

04:53 - Recognizing good and poor leadership traits early in a fire career

07:11 - How pressure reveals character: decision-making under heat

08:35 - Building team trust and decentralizing decision-making in crises

10:05 - Practicing skills and building muscle memory for unpredictable scenarios

12:33 - Lessons from after-action reviews: continuous learning and growth

15:50 - Maintaining trust in high-stakes environments: avoiding micromanagement

17:56 - How trust impacts team resilience and development

20:02 - Navigating command transitions and respecting hierarchy on scene

22:55 - Learning from leadership mistakes during critical incidents

25:56 - Managing egos and social dynamics during emergency responses

27:00 - Supporting mental health and de-escalation in trauma-heavy roles

31:25 - Identifying and nurturing future leaders in high-pressure teams

35:01 - Compassion in leadership: caring vs. weakness perception

38:38 - Promoting people by merit, not just ambition

41:36 - Lessons for business leaders about authenticity, care, and continuous learning

45:07 - Supporting mental health: peer support models and recognizing stress signs

46:09 - Advice to young Mark: delegation and trusting your team

50:04 - A leadership “golden rule”: care about your people and treat them well

Resources & Links:

Note:

Practical leadership strategies from high-stress environments like fire services are highly applicable across industries. Use these insights to foster trust, decision-making agility, and mental resilience within your teams.

You're losing your credibility before you speak - Episode 15, Salvatore Manzi, Leadership Communication Coach

Tue, 14 Apr 2026 09:00:00 +0100

Mastering the Art of Presentation and Authentic Communication with Salvatore Manzi. In this episode, Salvatore Manzi shares invaluable insights into public speaking, leadership communication, and how to show up authentically. Whether you're an introvert, a leader, or looking to improve your presentation skills, this episode offers practical tips to enhance your impact and connect more genuinely.

Main Topics Covered:

How authentic presence influences audience engagement
Overcoming imposter syndrome and building confidence
The importance of body language, attire, and authenticity in leadership
Strategies for effective storytelling and visualizing data
The power of pauses, silence, and intentionality in presentations
Navigating social media and self-promotion as an introvert
Adapting communication styles in high-stakes environments
Embracing mistakes and humanizing your message
The future of communication in the age of AI
Practical tips for daily communication, including in meetings and networking

00:00 - Introduction: Salvatore’s background in overcoming stage fright

02:45 - Connecting neuroscience with communication strategies

05:22 - Common challenges leaders face with public speaking

09:40 - Building relevance and passion in storytelling

11:38 - Balancing introversion and authenticity in presenting

14:32 - How appearance impacts credibility and authority

16:15 - Navigating social media presence for introverts

17:46 - Embracing imposter syndrome as growth fuel

19:11 - Using silence and pauses effectively in storytelling

22:15 - The delicate balance between data and storytelling

24:23 - Crafting powerful messages and structuring presentations

27:14 - Practical coaching on impactful pitches for large audiences

28:39 - The importance of consistency in daily communication

31:16 - Teaching presence and authenticity through body language

33:21 - The science of emotional trust and first impressions

37:32 - How to handle difficult, controversial, or high-stakes conversations

41:40 - Experimenting with behavioral continua: space, silence, stillness

45:36 - The power of intentionality and behavioral awareness

50:27 - Silence in negotiation and presentation—when to hold back

54:23 - Creating memorable takeaways with strategic pauses and repetition

58:07 - The evolving role of AI in communication and how humans can stay authentic

61:16 - Challenging misconceptions about polished speech versus natural humanness

66:20 - Favorite drinks, travel tips, and personal preferences

67:15 - Wrapping up: key lessons for aspiring leaders and speakers

Resources & Links:

Links to include:

Book: https://www.salvatoremanzi.com/clearandcompelling/

LinkedIn: Salvatore J. Manzi | LinkedIn

His book is to be released in October. If anyone preorders the book and Salvatore the receipt, I will send them the e-book. (Note the e-book should be ready in the next two weeks)

Pre-order US: B&N C&C

Pre-order International: Amazon C&C

Stage to Success: Leadership Lessons in Resilience & Adaptability - Ep 14 Laura White, Pop-Up Global

Tue, 07 Apr 2026 08:00:00 +0100

Discover how Laura White transitioned from a career on stage to leading creative solutions in the events industry, leveraging her performance background to excel in business development and project management. This episode offers insights into the value of resilience, business advice, business strategy in challenging markets creativity, and adaptability in a rapidly changing industry.

Main Topics Covered:

Laura White's journey from performer to business leader in entertainment
The role of creativity and strategy in bespoke event production
Cultural and regional differences in the Middle East entertainment industry
The impact of technology and trends like TikTok on live events
Balancing mental and physical health during intense event seasons
Lessons on resilience, decision-making, and saying yes or no in business

In this episode:

Laura shares her transition from a child performer to director of creative strategy at Popup Global
How her background in performance enhances her approach to client solutions
The differences between UK and Middle Eastern event markets and client expectations
The significance of emotion and storytelling in brand engagement through live entertainment
Trends such as performance-led campaigns on TikTok and the ongoing relevance of live experiences post-AI advances
Strategies for maintaining wellbeing during their busiest times, especially around the festive season
Valuable advice on saying yes to opportunities, trusting gut feelings, and the importance of resilience

Timestamps:

00:00 - Introduction and episode overview

02:00 - Laura White’s journey from singing to industry leadership

04:31 - How creativity informs bespoke event solutions

07:00 - The impact of COVID-19 on the entertainment sector

09:16 - Transitioning from performer to business professional

11:23 - The relevance of performance skills in sales and client interactions

13:40 - Learning from mistakes in the industry and the importance of persistence

16:01 - Client briefs, collaboration, and creative process variations

17:54 - Cultural differences in event planning across Middle East regions

22:02 - Navigating cultural nuances in the Middle East entertainment industry

23:16 - Challenges in live event budgeting and expectation management

25:20 - Demonstrating value and ROI in live entertainment to clients

26:15 - Leveraging performance and storytelling to enhance brand reputation

29:30 - Trends on TikTok influencing live event strategies

31:07 - The role of technology and AI in live entertainment experiences

33:00 - Memorable moments in entertainment and the emotional power of live shows

35:33 - Incorporating technology into live performances and shows

36:02 - Common industry inquiries, like themed entertainment, and how they evolve

37:28 - The scope and complexity of pop-up event schedules

39:52 - Maintaining health and stamina during intensive event seasons

43:23 - Planning and rehearsing for one-off shows and special events

45:42 - Stress and worry points for event organizers and performers

48:49 - How industry resilience carried companies through the pandemic

51:05 - Advice to Laura White from 10 years ago, lessons learned

53:40 - The importance of resilience, grit, and saying yes in career growth

54:43 - Managing rejection and maintaining resilience in sales and performance

56:25 - Key takeaway: "Say yes and figure it out later"

58:00 - Final thoughts on gut feeling, values, and strategic decision-making

Resources & Links:

Popup Global – Official website

Crisis Leadership: When Listening Beats Talking - Ep 13 Jay Jacobson, Funeral Service Advocate

Tue, 31 Mar 2026 08:00:00 +0100

In this episode, Jay Jacobson shares invaluable leadership skills and leadership challenges in high-stakes, emotionally charged environments like funeral homes and crisis situations, including a notable aircraft disaster. Discover how effective communication, emotional resilience, and integrity are crucial in guiding teams and families through difficult times.

Main Topics:

The essence of legendary leadership: building others up and fostering trust
Navigating crisis situations with calmness, slowing down, and reading cues
Leadership in grief — how to diffuse tension and manage complex family dynamics
Trust and credibility: listening actively and verifying honesty in team environments
The importance of self-balance and continuous learning for leadership longevity
Ethical decision-making and maintaining integrity under pressure
Lessons from high-profile environments: Senate hearings and plane crashes
Developing future leaders through mentorship and shared values

Timestamps:

00:00 - Introduction and overview of Jay Jacobson’s background in funeral service

00:31 - Personal stories highlighting leadership in crisis and tragedy

01:56 - Defining legendary leadership: focus on others' growth and morale

02:44 - The significance of slowing down amid crisis and reading non-verbal cues

05:11 - Handling family dynamics and conflict resolution in high-stress environments

06:49 - Applying team-building skills in both funeral homes and corporate settings

07:05 - Leadership example: United Flight 232 aircraft disaster response

09:32 - Convergence of crisis leadership and teamwork among funeral directors

10:52 - The importance of internal strength and continuous learning during crisis

11:22 - Early lessons of responsibility from childhood to professional life

12:49 - Modeling integrity through mentors and professional behavior

14:40 - Balancing personal well-being and professional excellence

15:32 - Non-verbal leadership: demonstrating respect and strength without words

16:09 - Pivoting and relying on team expertise during complex crisis situations

17:21 - Building trust quickly: observing honesty, eye contact, and sincerity

18:43 - Lessons from boardroom debates and managing different leadership styles

19:42 - The value of respectful disagreement and collaborative decision-making

22:47 - The impact of Crucial Conversations and creating safe dialogue spaces

24:00 - Managing situations with no good options: breaking problems into manageable tasks

25:49 - Building emotional connection and storytelling with grieving families

27:46 - The importance of active listening in leadership and crisis resolution

29:41 - Maintaining composure and professionalism under stress

31:32 - Using faith, reading, and personal development to stay balanced

32:30 - Staying current: the role of continuous learning in leadership

33:11 - Giving tough news compassionately but with clarity

37:12 - Handling employment changes with dignity and advanced planning

38:23 - Treating staff with respect and dignity in difficult leavetaking processes

40:25 - The significance of genuine relationships at work and in leadership roles

41:07 - Small decisions and integrity — the foundation of trust and character

45:01 - Insights from Washington Senate testimony: defending integrity under pressure

46:15 - Lessons on political manipulation versus genuine leadership

48:11 - Balancing transparency and discretion in leadership decisions

50:08 - The motivation behind Jay’s book, Lead by Legendary Example

52:00 - The emotional aftermath of personal crises and their impact on leadership

54:40 - The importance of work-life balance and being fully present

55:08 - Advice to younger Jay: leave unfulfilling jobs and seek growth

56:37 - How leadership has evolved with technology and generational shifts

58:25 - The personal impact of funeral service: making a lasting difference

60:02 - Leadership as a lifelong learning process: always seek knowledge

62:06 - Quick-fire questions on tech, travel, personality, and personal preferences

64:35 - Final thoughts and gratitude

Resources & Links:

Crucial Conversations by Al Switzler, Joseph Grenny, and Ron McMillan
https://www.jacobsonprostaff.com/general-8 by Jay Jacobson
Jay Jacobson on Linkedin

Production Futures: Diversity and Career Growth in Entertainment - Ep 12 Hannah Eakins, MD Production Futures

Tue, 24 Mar 2026 08:00:00 +0100

Discover how Hannah Eakins has transformed entry into the entertainment production industry through her initiative, Production Futures. In this episode, we explore the evolution of industry careers, business strategy, innovations during COVID, and how diversity and social media are shaping the next generation.

Key Topics:

The inception and mission of Production Futures: promoting visibility and credibility in entertainment production.
How COVID accelerated digital growth and shifted strategies for engaging industry newcomers.
The importance of practical experience over degrees and emerging pathways like apprenticeships.
Addressing diversity, inclusion, and changing perceptions around careers in entertainment.
The role of social media platforms (TikTok, Instagram, LinkedIn) in outreach and engagement.
How young people, parents, and educators are viewing opportunities in the industry.
The impact of industry culture shifts, including healthier social norms and inclusive spaces.
Hannah’s vision for the next five years: expanding partnerships, online platforms, and more accessible events.
Personal insights: lifestyle changes like abstinence, mental health, and work-life balance.
Practical advice for startups and industry leaders: embracing innovation, self-care, and community-building.

Timestamps: 00:00 - Introduction to Hannah Eakins and Production Futures

02:14 - Origins of Production Futures and its evolution over 10 years

03:54 - COVID's influence on industry engagement and digital transformation

04:31 - The industry’s pathways for newcomers: apprenticeships, training, and experience

06:00 - Changing perceptions of careers: parents, families, and education

07:37 - Diversity and inclusion efforts within production industry events

09:21 - How social media broadens outreach to varied demographics

11:11 - The impact of COVID on student confidence and resilience

12:30 - The role of practical experience versus formal qualifications in hiring

15:51 - Growing diversity: gender, ethnicity, and accessibility in entertainment production

17:08 - Building an inclusive community: marketing and outreach strategies

19:25 - Reaching home-educated youth and underrepresented communities

21:18 - Adapting marketing strategies for TikTok, Instagram, LinkedIn

24:54 - The importance of authenticity and strategy in social media content

28:26 - Hands-on experience at Production Futures events and soft skills workshops

30:42 - The value of apprenticeship routes and early industry exposure

32:26 - COVID’s long-term impact on industry preparedness and resilience

35:49 - Hannah’s future plans for Production Futures over the next five years

40:00 - Rebuilding and growing post-pandemic: lessons learned and successes

44:18 - Changing industry norms around social norms, alcohol, and health

55:17 - Personal lifestyle choices: alcohol, sleep, exercise, and mental wellbeing

60:59 - The business takeaways: leadership, innovation, and embracing AI

62:20 - Rapid fire questions: favorite platforms, travel preferences, and personal habits

Resources & Links:

Connect with Hannah:

Note: The episode emphasises that industry success relies on experience, diversity, innovation, and community support. Hannah encourages young people and industry professionals to stay curious, adaptable, and committed to fostering an inclusive environment for the future of entertainment production.

Sales Mistakes in Retail | How Business Adapt Post-COVID - Ep 11 Greg Niven MD Headline Audio

Tue, 17 Mar 2026 08:00:00 +0100

In this in-depth interview, Greg shares his journey from music retail to founding Headline Audio, discussing how the industry has evolved post-COVID, the importance of personal relationships in sales, and strategies for adapting to market changes. Gain insights into navigating challenges, building a brand, business strategy and maintaining a passion for music and business at the same time whilst learning from potential sales mistakes along the way. Learn about the sales mistakes from a business owner who's lived a huge amount of leadership challenges

Key topics

Greg's career evolution from music retail to audio distribution
Impact of COVID-19 on the music and retail industry
Strategies for small retailers to survive in a digital world
The importance of personal relationships and customer service
Lessons learned from starting a new business post-COVID

Chapters

00:00Greg Niven's Journey in Music and Business

05:22The Impact of COVID-19 on the Music Industry

10:04Adapting to a New Retail Landscape

14:58Building a Brand in a Competitive Market

19:47Navigating Challenges and Embracing Change

24:53The Future of Music Retail and Technology

31:20The Importance of Personal Connection in Business

34:01Shifting Focus from Sales Numbers to Customer Relationships

38:59Balancing Work and Personal Life

39:48Navigating Business Challenges and Concerns

42:18Learning from Experience and Trusting Yourself

47:32Simplifying Business Operations for Success

54:16The Emotional Connection in Sales

56:43Maintaining Commercial Viability While Enjoying Work

59:20The Necessity of Innovation and Challenge

Resources

From Near Collapse to Market Leader Episode 10 - Marcel Fairbairn, CEO GearNet Holdings

Tue, 10 Mar 2026 08:00:00 +0100

In this podcast episode, Ben Payne interviews Marcel Fairbairn, the CEO and founder of GearNet Holdings, discussing the evolution of the entertainment industry, the importance of data analytics, business strategy, CEO Insights and the role of AI in transforming business practices. They explore the challenges faced during COVID-19 and how the industry adapted, emphasising the need for innovation and resilience in a niche market.

In this conversation, Marcel reflects on the transformative impact of COVID on his business, emphasising the importance of adapting to change and focusing on customer needs. He discusses his evolving attitude towards risk and innovation, sharing lessons learned from significant business challenges. Marcel also offers advice for aspiring entrepreneurs, highlighting the necessity of understanding market viability and the importance of building a strong foundation for business growth. The discussion concludes with key takeaways from his extensive career, underscoring the value of customer focus and continuous improvement.

Print is not Dead - Episode 9 Fran Begaj, Commercial Director for Mondial Technology Media

Tue, 03 Mar 2026 08:00:00 +0100

In this episode of the Business Takeaway podcast, Fran shares her nonlinear journey to becoming the Commercial Director for Mondial Technology Media, discussing her experiences in the live events industry, the evolution of print media in a digital world, and the challenges of managing large-scale events. She emphasises the importance of passion in the industry, the coexistence of print and digital content, and the impact of AI on marketing strategies. Fran also reflects on personal growth, the significance of awards in recognising industry talent, and her mantra of 'better not bitter' as a guiding principle in both personal and professional life.

Takeaways

Fran's journey to becoming a Commercial Director was nonlinear and filled with diverse experiences.

The live events industry is driven by passion and community.

Print media still holds value in the B2B space despite the rise of digital.

Post-COVID, there has been a resurgence in print media as businesses adapt to new norms.

Awards and recognition are crucial for motivating industry professionals.

Event management requires careful consideration of guest experiences and logistics.

AI is a tool that can enhance workflow but cannot replace human creativity.

Personal growth comes from learning from failures and not being too hard on oneself.

Building strong relationships in the industry is essential for success.

The mantra 'better not bitter' serves as a guiding principle for Fran.

Chapters

00:00 Introduction to Fran's Journey

03:49 The Evolution of Print and Digital Media

06:46 The Importance of Awards and Recognition in the Industry

09:55 Adapting to Industry Changes Post-COVID

12:44 The Role of Events in the Live Industry

15:59 Challenges in Event Management

18:40 The Emotional Impact of Live Events

21:45 Marketing Strategies and ROI

24:52 The Journey of Marketing Campaigns

28:00 The Creative Process Behind Events

30:42 Reflections on Success and Future Goals

40:42 The Journey of Growth in the Industry

41:45 Passion for Celebration and Recognition

42:37 The Role of AI in Marketing and Creativity

46:48 Human Experience vs. AI in Problem Solving

51:47 Managing Responsibilities and Stress Before Events

55:38 Decision Making: Gut Instinct vs. Calculated Risks

58:40 Embracing Failure and Learning from Mistakes

01:01:48 The Importance of Positivity and Energy in Work

01:04:02 Living by the Mantra: Better Not Bitter

Episode 8 - We're back!

Sat, 10 Jan 2026 13:37:00 +0100

The podcast is making a comeback in 2026 with a lineup of great guests and a focus on discussing business challenges in the post-pandemic world, the evolution of technology, and the of course those all important take away's that we want to learn from!

Want to be on the show? Drop us a line: pod@thebusinesstakeawaypodcast.com

What’s Changed in Work Forever — And Why Businesses Must Do More Episode 7 - Sharon Livermore, Kameo Recruitment

Mon, 01 Nov 2021 07:00:00 +0100

Today’s guest is Sharon Livermore. Sharon is the owner and director of Kameo recruitment. Sharon talks to us today about the world o recruitment, the challenges of recruiting in and out of COVID and also the new expectations of staff in the post covid world. It’s really interesting to hear how things have changed in such times and trying to understand what the new “norms” will be

Sharon also talks to us about the subject of Domestic abuse. Being a Domestic Abuse survivor Sharon now campaigns globally for businesses to adopt policies to help their staff if they find themselves in such a position. We’ll hear her story and her support for anyone who might be going through this at this time.

https://kameorecruitment.com

https://kameorecruitment.com/domestic-abuse/

https://domestic-abuse.co.uk/

https://www.eida.org.uk/become-a-member

Episode 6 - Rich Alderton, MD High Performance Change

Mon, 25 Oct 2021 06:00:00 +0100

Today’s guest is Rich Alderton. Rich runs a business call High Performance Change here in Cambridge. Rich is a change specialist. Now before today you might not know what a change specialist is - but I hope you get a better take on this after today’s podcast and why people are perhaps so reluctant to change. Personally love change - and “keeping the status quo” isn’t something that I believe in, so it was great to talk through and here Rich’s ideas. Rich also talks to us about his life, some major upheavals he’s faced and how that’s reflected in the work he now does. Listening and talking to Rich it’s very easy to forget how fragile life is. We’re all focused on the day to day with work, but sometimes life really takes over and throws you some real personal challenges. Hearing what Rich has gone through really draws that into focus as we will hear. https://www.highperformancechange.com/

Episode 5 - Lee Dennison, Head of Client Relationships at Creative Technology

Mon, 18 Oct 2021 06:00:00 +0100

Today’s guest is Lee Dennison. Lee is Head of Relationships for a business in the entertainment industry as well as being heavily involved in our industries charity. Lee talks to us today about his journey as starting technician working on shows in the west end to today dealing with clients and customers on large scale projects. It’s a great listen!

Today he talks through about stripping a lot of things back to basics. It’s very easy in todays tech world that we use “digital” skills as he calls it rather than the analogue skills. Find out about Lee’s views on those skills and what we he believes we need the next generation to focus on to give them the skills to move forward. Even if you aren’t the next generation I hope that you take something away from todays episode into your life or business or perhaps how you advise the next generation!

Backup Charity - https://www.backuptech.uk/

Creative Technology - https://www.ct-group.com/

Episode 4 - Daniel Colaianni, CEO of AIXR

Mon, 11 Oct 2021 06:00:00 +0100

Today’s guest is Daniel Colaianni a tech entrepreneur who’s working in the Extended Reality world. I met him as a young lad who was helping businesses with bits of marketing content. However it was very clear to see that what ever he turned his hand to was quite brilliant and you could sense that he was going to go far. He’s talks to us today about the world of Extended reality. Now to you or I at this moment in time you probably don’t have a clue what that is – but join us on the journey to find out in depth how this is going to potentially change our lives! Daniel is an engaging and fascinating listen. I was blown away by some of the things he talked about and the maturity for someone so young to have a very clear picture on his business, business life and “take-aways” is highly impressive. I hope you can all learn something from him and what he has to say. ----- Daniel Colaianni is the Chief Executive of the Academy of International Extended Reality, a not for profit membership body dedicated to supporting companies grow using virtual and augmented reality and actively accelerating the immersive industry. Daniel built and leads an executive board made up of Facebook, Disney, Microsoft, Google, Boeing and more, to steer and execute global initiatives and strategy aimed at supporting growth within immersive enterprises. Starting from the young age of just 16, organising events sponsored by Amazon, Unity and more, as a college dropout, Daniel later exited from a self built marketing agency after 3 years of strategising and managing complex marketing campaigns for national UK brands. Focusing full time on VR & AR, Daniel has since built the largest internationally recognised award show for the immersive industry, sits on various committees advising companies on “XR” and has amassed a network of over 6,000 individuals and companies working daily with the technology. https://aixr.org/

Episode 3 - Ian Mather, CEO of Cambridge United Football Club

Mon, 04 Oct 2021 06:00:00 +0100

We're joined today by Ian Mather CEO of Cambridge United Football Club. Now I have to be honest here - I’m a big fan of the football club and a Season ticket holder. Ian talks to us today about his journey as starting as a lawyer before migrating to the role of CEO. The football business is like no other and has been hard hit like a lot of businesses during covid and it’s an interesting listen to hear how he took quick and swift action to protect the club and the challenges around they faced. What impressed me about Ian’s interview was his take aways. In todays world, technology is sometimes getting in the way of being decent person and communicating properly. It’s easy to just send an email, but sometimes an email just isn’t right and you need to actually speak with a human. Fairgame - https://www.fairgameuk.org/ Ian Mather on Twitter @ianmather10

Episode 2 - Ben Bowles of CEG

Mon, 27 Sep 2021 03:53:00 +0100

Welcome to the first full episode of the Business Take-Away Podcast featuring Ben Bowles from CEG. Ben talks about his business that provides lighting to the entertainment industry, how it was affected by the pandemic, and how despite all the challenges that it's come out the other side in a better place. It's a frank conversation where he could have lost his whole business if the banks hadn't supported it - but it's a great listen for any business leader!

Introduction to The Business Take-Away Podcast

Sat, 04 Sep 2021 13:48:00 +0100

Welcome to the trailer and introduction to the Business Take-Away Podcast. Ben Payne the host of the podcast takes you through what the basis of the podcast is about and what he hopes you as the listener is going to gain from it!