⏱️ Timestamps:

00:00:00 - Intro

00:02:08 - The future is fractional

00:02:53 - Balancing senior and entry roles

00:03:39 - Remote work revolution

00:04:59 - Cautious optimism or concern

00:06:02 - Hiring for outcomes, not people

00:08:03 - Fractional work's social contract

00:11:34 - Planning the next discussion

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jonathon Garcia:

Jonathon's LinkedIn: https://www.linkedin.com/jonathanagarcia

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Building Agent Fire

00:01:55 - Webinars for scrappy startups

00:03:05 - Structuring webinars effectively

00:04:08 - Engaging through webinars

00:05:14 - Growing webinar attendance

00:06:35 - Rob’s prerecorded webinar mishap

00:09:23 - Tailoring learning for real estate agents

00:10:21 - Repurposing webinar content

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Amanda Hershberger:

Amanda's LinkedIn: https://www.linkedin.com/in/amandahershberger/

⏱️ Timestamps:

00:00:00 - Intro

00:02:49 - The CS leadership trap

00:03:19 - Head of CS: A limbo role

00:04:26 - Titles and their implications

00:06:10 - Personal stories: Climbing the ladder

00:07:50 - Challenges in career pathing

00:08:34 - The hall monitor analogy

00:09:13 - Why CS isn't valued

00:10:28 - Unpacking the title resistance

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Mike Lemire:

Mike's LinkedIn: https://www.linkedin.com/in/michaellemire/

⏱️ Timestamps:

00:00:00 - Intro

00:01:35 - Thoughts on customer success

00:02:57 - Everyone's job vs. nobody's job

00:04:28 - Reading public reviews

00:06:56 - Expanding customer engagement

00:07:18 - Sales team learning by visiting

00:10:15 - Importance of customer proximity

00:12:46 - Building product feedback loops

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ricardo Araujo:

Ricardo's LinkedIn: https://www.linkedin.com/in/ricardonevesaraujo

⏱️ Timestamps:

00:00:00 - Intro

00:01:24 - Quick pulse check insights

00:02:39 - Creative feedback techniques

00:03:34 - Building trust with questions

00:05:38 - Timing is everything

00:07:15 - The QBR question dilemma

00:12:04 - Measuring customer happiness

00:13:27 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

⏱️ Timestamps:

00:00:00 - Intro

00:01:30 - A book in the making

00:02:52 - Under pressure

00:06:08 - Strategic CSMs

00:07:25 - Navigating workplace dynamics

00:10:22 - Defining strategy

00:14:22 - Action speaks louder

00:15:51 - Moving forward

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Chad Horenfeldt:

Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/

⏱️ Timestamps:

00:00:00 - Intro

00:02:05 - Airport AMAs and LinkedIn tales

00:03:03 - LinkedIn parody and engagement

00:05:31 - Bob's satirical posts

00:06:42 - Social media madness

00:08:01 - Social personas vs. reality

00:10:24 - Comedy and authenticity

00:12:27 - The power of choice and control

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Bob London:

Bob's LinkedIn: www.linkedin.com/in/boblondon

⏱️ Timestamps:

00:00:00 - Intro

00:01:31 - The big question on customer success

00:01:48 - Vendor mishaps and lessons learned

00:05:27 - Why traditional sprints fail

00:07:04 - Rob's show and tell inspiration

00:08:33 - The power of focused sprints

00:11:03 - Internal dysfunction challenges

00:12:21 - Positivity and customer engagement

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Monica Stewart:

Monica's LinkedIn: https://www.linkedin.com/in/monica-stewart/

⏱️ Timestamps:

00:00:00 - Intro

00:02:01 - The focus struggle in CS

00:02:38 - AI's role in modern efficiency

00:03:54 - Time management and side projects

00:06:20 - The exhaustion of context switching

00:07:24 - Meditation and resisting distraction

00:11:18 - Finding balance in a noisy world

00:13:05 - Wrapping up the conversation

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Kightlinger:

Laura's LinkedIn: https://www.linkedin.com/in/laurakightlinger

⏱️ Timestamps:

00:00:00 - Legal automation and AI's impact

00:00:30 - Meet the standup team

00:01:17 - Jeff's journey in customer success

00:02:17 - The perfect haircut experience

00:03:11 - AI: Savior or just a tool?

00:05:35 - Education's AI curriculum

00:06:14 - Gaps and challenges in AI

00:12:12 - Responsibility in the AI era

00:28:01 - Future skills and AI's evolution

00:37:32 - Philosophy, reasoning, and AI

00:46:18 - Lessons from food innovators

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jeff Moss:

Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-ep/

⏱️ Timestamps:

00:00:00 - Intro

00:02:02 - The power of personal branding

00:03:28 - Foundation of professional growth

00:03:47 - JP's LinkedIn journey

00:05:46 - Two-step branding process

00:07:58 - Communication before clarity

00:09:00 - Aspirations in personal branding

00:10:50 - Final thoughts and takeaways

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrea Wojnicki:

Andrea's LinkedIn: https://www.linkedin.com/in/andreawojnicki/

⏱️ Timestamps:

00:00:00 - Intro

00:02:18 - Evolution of customer success

00:04:41 - Rethinking KPIs in CS

00:06:00 - AI's role in personalizing service

00:07:41 - Commercial vs non-commercial debate

00:09:35 - Everyone's selling, but how?

00:10:41 - Global perspectives on SaaS

00:11:46 - Cultural nuances in business

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Therese Mucherie:

Therese's LinkedIn: linkedin.com/in/therese-mucherie-bb633757

⏱️ Timestamps:

00:00:00 - Intro

00:02:07 - What’s on Noble's mind about CS

00:03:01 - Transitioning from sales to CS

00:04:17 - JP's tips for CS success

00:08:24 - The challenge of landing a CS role

00:09:56 - Rob's unexpected sales journey

00:12:48 - Rob’s value model of expansion selling

00:13:48 - Noble's thoughts on discovery and solutions

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Noble Todd:

Noble's LinkedIn: LinkedIn.com/in/nobletodd

⏱️ Timestamps:

00:00:00 - Intro

00:02:24 - Traits in CS leadership

00:03:30 - Green flags in leaders

00:05:50 - The value of humility

00:06:46 - Realistic goals over lofty dreams

00:09:00 - Astrology and work life

00:11:08 - Rule number six revealed

00:11:41 - The power of taking PTO

00:12:48 - The ulterior motive unveiled

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Condy:

Laura's LinkedIn: www.linkedin.com/in/laura-condy

⏱️ Timestamps:

00:00:00 - Intro

00:01:16 - The awkward Reddit post

00:02:10 - Anodyne responses explored

00:03:15 - Romantic intentions revealed

00:04:59 - Navigating workplace boundaries

00:06:54 - Remote work relationships

00:07:33 - Dynamics and drama at the office

00:08:54 - Power dynamics and misreads

00:11:28 - Risky business of office romance

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

⏱️ Timestamps:

00:00:00 - Intro

00:02:15 - The good and bad of LinkedIn communities

00:03:17 - The art of self-quoting

00:04:01 - LinkedIn for job seekers

00:07:54 - Authenticity on LinkedIn

00:09:25 - Defining authenticity

00:10:28 - LinkedIn's vision revealed

00:11:29 - The algorithm's riddle solved

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ezra Zimbler:

Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/

⏱️ Timestamps:

00:00:00 - Intro

00:01:28 - Motivation behind Intelligent Success

00:02:40 - Building a CS career beyond leadership

00:03:44 - Navigating leadership possibilities

00:06:25 - Path to independence in CS roles

00:08:08 - Staying motivated amid change

00:10:33 - Solving big problems as an IC

00:12:34 - Mastering the art of saying no

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Karin Dgana:

Karin's LinkedIn: https://www.linkedin.com/in/karin-dgana-a1a16033/

⏱️ Timestamps:

00:00:00 - Intro

00:02:20 - Revenue-driven mindset shift

00:02:50 - Misalignment and clear roles

00:04:12 - Building a hungry CS team

00:05:22 - Relationship selling mastery

00:06:07 - Goal-oriented CS approach

00:08:39 - Structuring for CS success

00:09:15 - Say no to spiffs

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Akash Sorathia:

Akash's LinkedIn: https://www.linkedin.com/in/akashsorathia/

⏱️ Timestamps:

00:00:00 - Intro

00:02:04 - Introducing the fab five

00:04:05 - Star Trek character analogies

00:06:23 - Khan as churn

00:07:27 - Implementing the strategy

00:09:26 - Funding the Starship Enterprise

00:11:51 - Vision for customer success

00:12:42 - May the force be with you

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with De'Edra Williams:

De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/

⏱️ Timestamps:

00:00:00 - Intro

00:01:14 - Why NPS matters more than you think

00:02:59 - The mission to fix healthcare

00:03:34 - Capitalism meets chaos in U.S. healthcare

00:10:15 - Making routine care truly affordable

00:16:09 - The three layers of customers

00:30:04 - Rethinking NPS for complex models

00:36:14 - Finding your fit in customer success

00:42:16 - Careers built on curiosity and connections

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Boaz Maor:

Boaz's LinkedIn: https://www.linkedin.com/in/boaz-s-maor-84810b/

⏱️ Timestamps:

00:00:00 - Intro

00:02:37 - Controversial suggestion: onboarding in sales

00:03:35 - Aligning incentives between sales and onboarding

00:04:29 - Crossing the promise-to-delivery chasm

00:06:32 - Fighting the trough of disillusionment

00:08:52 - Onboarding as the customer's cheerleader

00:09:11 - Risks and realities of early CS involvement

00:11:21 - Final thoughts on seamless transitions

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Clare Knight:

Clare's LinkedIn: www.linkedin.com/in/clarerachelknight

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - The great product knowledge debate

00:02:19 - Finding your depth: JP’s product layers

00:05:13 - When business value outweighs product know-how

00:06:32 - Bridging the product knowledge gap

00:08:02 - The power of asking ‘why’

00:10:31 - There's no one-size-fits-all answer

00:12:02 - Experimenting to find what works

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kimberly Ayala:

Kimberly's LinkedIn: https://www.linkedin.com/in/kimberlyayala/

⏱️ Timestamps:

00:00:00 - Intro

00:01:35 - Rethinking customer communication

00:03:02 - Say goodbye to repeating yourself

00:04:43 - You're not Steve: The pain of support calls

00:05:09 - Envisioning autonomous customer success

00:07:03 - The high cost of ignoring AI

00:07:47 - Real-world AI use case: Bug-fixing bots

00:08:39 - Revenue generation over cost cutting

00:10:42 - Wrapping up and what's next in AI CS

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Majd Maksad:

Majd's LinkedIn: https://www.linkedin.com/in/majdmaksad/

⏱️ Timestamps:

00:00:00 - Intro

00:02:25 - Merging humanity with business strategy

00:03:13 - Why founders procrastinate post-sale

00:04:16 - From anxiety to action: Rob’s framework

00:06:11 - Communication: the key to retention

00:07:06 - Courage and growth in the unknown

00:09:10 - Logic versus fear: managing founder anxiety

00:10:23 - Founders don’t know what they don’t know

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Brian Hansen:

Brian's LinkedIn: https://www.linkedin.com/in/bhansenconsulting

⏱️ Timestamps:

00:00:00 - Intro

00:01:20 - Finding value in purposeful work

00:02:58 - Is ambition always a requirement?

00:04:32 - The hidden face of age bias

00:05:38 - Women, families, and ambition gaps

00:07:06 - When promotion isn't the prize

00:08:19 - The cost of hustle culture

00:09:32 - Final thoughts and future debates

00:09:38 - Credits and contact info

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

⏱️ Timestamps:

00:00:00 - Intro

00:02:23 - People success mirrors customer success

00:03:21 - Employee lifecycle as the new customer journey

00:05:07 - Analogies between CS and people ops

00:06:42 - The Builder Prime team size and impact

00:07:14 - Creating a benefits backlog

00:08:36 - The power of human-centric employee growth

00:10:49 - When startups should invest in people ops

00:11:24 - Final thoughts and future conversations

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Lindsey Hulet:

Lindsey's LinkedIn: https://www.linkedin.com/in/lindseyhulet/

⏱️ Timestamps:

00:00:00 - Intro

00:02:34 - The arms race in CS begins

00:04:01 - Goodbye fluff, hello metrics

00:06:07 - Why customer success is shifting

00:08:04 - The enterprise mismatch dilemma

00:09:28 - Redefining ops: More than just tools

00:10:43 - Breaking down the ops framework

00:11:27 - Perception vs. pricing in CS hiring

00:12:18 - Final thoughts and future outlook

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Justin Neal:

Justin's LinkedIn: https://www.linkedin.com/in/justintneal/

⏱️ Timestamps:

00:00:00 - Intro

00:01:47 - Trust takes center stage in B2B CX

00:03:02 - Beyond personal bonds: Organizational trust

00:04:02 - Trust issues with traditional CX metrics

00:04:51 - The silent driver across the customer journey

00:06:09 - The four pillars of customer trust

00:07:08 - The Ben Franklin effect in CX relationships

00:08:02 - Horizontal vs. vertical consistency challenges

00:09:35 - Why consistency scales better than wow moments

00:10:29 - Is trust the ultimate business currency?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Megan Burns:

Megan's LinkedIn: https://www.linkedin.com/in/meganburns/

⏱️ Timestamps:

00:00:00 - Intro

00:01:18 - Scott’s journey into algorithmic marketing

00:02:02 - Marketers evolving into business builders

00:03:42 - Breaking bad testing habits

00:05:10 - Better testing through communication

00:06:31 - The auto insurance test case

00:08:36 - Measuring rigor over randomness

00:09:14 - How beer started a business bond

00:10:48 - Building better processes through data

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Scott Shou:

Scott's LinkedIn: https://www.linkedin.com/in/scottshou/

⏱️ Timestamps:

00:00:00 - Intro

00:02:01 - Caught on tape: Private meeting fallout

00:03:38 - When performance isn’t enough

00:04:44 - The myth of avoiding politics

00:05:59 - Be a force multiplier, not a divider

00:06:59 - From messed with to messed up

00:08:29 - Promotions as silent punishment

00:09:07 - Feedback and the broken social contract

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

⏱️ Timestamps:

00:00:00 - Intro

00:02:39 - What’s on Luke’s CS recruitment mind

00:03:38 - Positioning yourself in a crowded market

00:06:01 - The value of domain expertise

00:09:20 - Productizing your CS experience

00:11:40 - Unpacking market shifts in hiring

00:13:15 - Discovering and selling your value

00:17:17 - Aligning pain points across the board

00:21:07 - Be yourself

00:23:23 - Transparency makes better hiring possible

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with the guests:

James's LinkedIn: https://www.linkedin.com/in/jlaw-ceoadvisory/

Luke's LinkedIn: https://www.linkedin.com/in/lukebartram/

⏱️ Timestamps:

00:00:00 - Intro

00:01:49 - Defending data without the D

00:02:21 - A mission to democratize data science

00:02:55 - Why CS can't define its own value

00:04:24 - Playing defense: What it means in CS

00:06:47 - Defense often beats offense in CS

00:07:18 - The missing metrics in CS strategies

00:09:21 - Start quantifying your CS plays

00:11:34 - Is CS the misunderstood teen of tech?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Adil Dittmer:

Adil's LinkedIn: https://www.linkedin.com/in/adildittmer/

⏱️ Timestamps:

00:00:00 - Intro

00:01:36 - Shifting from email to SMS marketing

00:03:10 - Strategic service as a revenue stream

00:03:39 - CS stepping into the revenue spotlight

00:05:33 - Pushing vs. pulling in customer success

00:06:58 - Entrepreneurial CS in action

00:08:12 - From free to paid: drawing the line

00:09:04 - Will customers pay for this?

00:10:02 - Pricing CS: a value-driven debate

00:11:05 - Discounted pilots and proving value

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kristina Klakegg:

Kristina 's LinkedIn: https://www.linkedin.com/in/kristina-mu%C3%B1oz-ledo-klakegg-9393156a/

⏱️ Timestamps:

00:00:00 - AI sold me this hat

00:00:47 - Meet the Daily Standup crew

00:01:18 - From engineering to customer marketing

00:02:10 - AI's transformation of marketing

00:05:14 - The myth of the AI takeover

00:06:29 - Striking the human-AI balance

00:08:31 - Margin, sentiment, and smart tech tools

00:09:02 - Case studies at the speed of AI

00:11:23 - Hats off to hyper personalization

00:12:25 - Rise of the door-to-door 2.0

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Nehal Gupta:

Nehal's LinkedIn: https://www.linkedin.com/in/nehal-gupta-mba/

⏱️ Timestamps:

00:00:00 - Intro

00:04:41 - Early-stage startup: fresh baby diaper skin

00:06:13 - Solving fires through structure

00:11:13 - Building smart protections at speed

00:14:04 - Redefining real customer success

00:20:31 - The startup oath: repeatable revenue

00:23:21 - Can young CSMs think this strategically?

00:27:21 - Growth starts with curiosity

00:29:55 - From layoff to laptop in 30 days

00:40:05 - Networks fade, communities stick

00:44:26 - OF

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jon Johnson:

Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/

⏱️ Timestamps:

00:00:00 - Intro

00:01:54 - Insights from the NYC alliance conference

00:02:20 - B2C’s surprising presence and takeaways

00:03:45 - Group reference calls: game-changing move

00:04:58 - The risks and rewards of open invites

00:06:07 - Bridging the marketing-silo disconnect

00:07:35 - Understanding customer vs product marketing

00:09:33 - The hidden power of database cleaning

00:11:52 - The scary truth behind dirty data

00:13:32 - Irwin’s comeback and final thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Irwin Hipsman:

Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/

⏱️ Timestamps:

00:00:00 - Intro

00:01:03 - What Kind Work is doing differently

00:01:50 - The mystery of vanished entry-level roles

00:02:12 - Experience overload in "entry-level" hiring

00:04:15 - The hidden cost of hiring overqualified talent

00:06:40 - JP’s career path from retail to customer success

00:08:52 - Tech dreams from an unlikely hometown

00:11:50 - Smarter recruiting through partnerships

00:13:21 - Where to find Kind Work online

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Stephanie Tkach:

Stephanie's LinkedIn: www.linkedin.com/in/sstkach

⏱️ Timestamps:

00:00:00 - Intro

00:01:09 - GoodRx by day, podcast by night

00:02:33 - What’s on Andrew’s mind

00:03:35 - Winning the email tennis match

00:06:05 - The fine art of just enough information

00:08:43 - Why AI fails at human nuance

00:09:18 - Picking your metric poison

00:11:24 - The 5-minute passion challenge

00:12:22 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrew Henderson:

Andrew's LinkedIn: https://www.linkedin.com/in/andrewrhenderson/

⏱️ Timestamps:

00:00:00 - Intro

00:01:12 - The B2B streets

00:02:13 - Real Housewives meets LinkedIn

00:03:06 - Founders Behaving Badly goes deep

00:04:38 - Public stumbles and private screenshots

00:06:33 - When “vulnerability” goes viral

00:07:30 - Laughs, headlines, and newsletter gold

00:08:21 - The pirate mayor and other absurdities

00:09:04 - Rob’s rules for LinkedIn sanity

00:12:03 - Giving flowers and saying goodbye

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Amber Rhodes:

Amber's LinkedIn: linkedIn.com/in/amber-a-rhodes

⏱️ Timestamps:

00:00:00 - Intro

00:01:00 - How the macroeconomy hits your workflow

00:02:20 - What the Fed interest rate really means

00:04:40 - Inflation, jobs, and controlling money

00:06:09 - Two wallets: customers and startups

00:07:24 - Startup friction when money costs more

00:10:12 - Dry powder and cautious investors

00:12:07 - MVPs are cheaper but expectations aren’t

00:13:48 - Consultants vs. AI: who adds more value?

00:16:56 - When AI still needs your expertise

00:18:32 - Staying practical in chaotic times

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

⏱️ Timestamps:

00:00:00 - Intro

00:02:23 - The hiring crisis on everyone’s mind

00:02:58 - Light at the end of the hiring tunnel

00:04:00 - Stretch roles vs. playing to your strengths

00:06:13 - When ethics meet modern hiring tech

00:09:08 - Debunking the myth of AI-led screening

00:10:44 - Why who you know matters more than ever

00:12:13 - Harmonizing your career like a musician

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Maranda Dziekonski:

Maranda's LinkedIn: https://www.linkedin.com/in/marandaanndziekonski/

⏱️ Timestamps:

00:00:00 - Intro

00:01:28 - Big ideas: AI in customer success

00:02:45 - Personalizing the customer handoff

00:04:24 - Text vs. email: Why messaging wins

00:06:42 - Finding balance in SMS intimacy

00:09:08 - Earning your space in the contact list

00:10:23 - Educating clients on appropriate usage

00:11:45 - The “textize your business” framework

00:12:54 - Final thoughts and an open invitation

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Chris Brisson:

Chris's LinkedIn: https://www.linkedin.com/in/chrisbrisson/

⏱️ Timestamps:

00:00:00 - Intro

00:02:23 - The SaaS promise gone wrong

00:04:05 - Piecemeal journeys, big headaches

00:05:01 - A roadmap for proactive teams

00:05:51 - Building products with purpose

00:07:26 - Who really owns your software?

00:09:49 - CEOs and customer obsession

00:11:15 - Time to rethink procurement

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Sara Bochino:

Sara's LinkedIn: https://www.linkedin.com/in/sarabochino/

⏱️ Timestamps:

00:00:00 - Intro

00:00:59 - From project manager to CS leader

00:01:51 - Why adaptability is essential in CS

00:02:44 - Training your adaptability muscle

00:03:37 - Can you ever really be fully ready?

00:05:05 - Scripts vs. skills: what's more effective?

00:06:11 - Over-preparing can backfire

00:08:47 - The power of the "three solutions" method

00:09:39 - Shared values over perfect preparation

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Anastasia Mieshkova:

Anastasia's LinkedIn: https://www.linkedin.com/in/anastasia-mieshkova-90114365/

⏱️ Timestamps:

00:00:00 - Intro

00:01:29 - Celebrating milestones and new formats

00:02:44 - What is systems thinking?

00:05:24 - Applying systems thinking to CS

00:07:17 - The psychology vs. systems debate

00:12:37 - Breaking down a fiery customer episode

00:17:13 - The art of customer objections

00:21:02 - The upsell power of systems and empathy

00:32:42 - Value, perception, and the Netflix problem

00:36:30 - Get outta hea

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - The surprising truth about VAT

00:02:39 - How VAT became a viral success

00:03:03 - Unlocking emotional cues with AI

00:04:44 - Why being human at scale matters

00:07:35 - Tips to make communication about them

00:08:04 - Does scaling humanity feel fake?

00:09:29 - Keeping the human touch with technology

00:10:25 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Erdem Gelal:

Erdem's LinkedIn: https://www.linkedin.com/in/erdemgelal/

⏱️ Timestamps:

00:00:00 - Intro

00:01:18 - Why education drives customer adoption

00:02:37 - Measuring education levels and usage

00:03:51 - True adoption vs. simple usage

00:05:33 - Spotting churn risks without usage data

00:07:09 - The inspiration behind Chimera's name

00:07:30 - Branding lessons from Karla's journey

00:08:44 - Lean Six Sigma's surprising CS impact

00:10:08 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Karla Kannan:

Karla's LinkedIn: https://www.linkedin.com/in/karlakannan/

⏱️ Timestamps:

00:00:00 - Intro

00:01:21 - Candy and J.P.'s LinkedIn friendship

00:02:26 - What grinds Candy’s gears about job listings

00:03:16 - HR systems and the art of bad postings

00:03:39 - Nasty world, nasty work: J.P.'s rant

00:05:19 - When job descriptions change on you

00:06:10 - U.S. labor laws vs. global realities

00:06:56 - How to spot red flags when interviewing

00:08:02 - No barking, just closing thoughts

00:09:12 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Candy Irlanda:

Candy's LinkedIn: www.linkedin.com/in/cirlanda

⏱️ Timestamps:

00:00:00 - Intro

00:02:00 - A story of pain, passion, and action

00:05:07 - Mixing pain with pleasure in customer success

00:05:47 - CS lessons from reviving a music legacy

00:06:24 - Practical applications of personal passion

00:09:34 - Bridging the gap between CS and sales

00:12:23 - The addiction model of sales discovery

00:12:45 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Gurp Singh:

Gurp's LinkedIn: https://www.linkedin.com/in/workwithgurp/

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - CS is not for me

00:02:58 - Who’s the boss? The customer... kinda

00:05:02 - Meeting overload and the myth of agency

00:05:57 - Power dynamics and setting the agenda

00:07:51 - Misaligned roles and the wrong career fit

00:09:13 - Why teachers turn to customer success

00:10:13 - Seeking creation and completion in CS

00:10:36 - Context matters

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Advertise your brand with Lifetime Value Media

Advertise with LTV

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Offense meets defense in the NFL Draft

00:02:11 - Football strategy and customer success

00:03:28 - Playing both sides in the CS world

00:04:00 - Burnout is the injury of our field

00:05:34 - The 40-hour paradox in customer success

00:08:15 - Punished by our own versatility

00:10:06 - Specialization vs. startup generalists

00:11:13 - CSMs crave clarity over chaos

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Advertise your brand with Lifetime Value Media

Advertise with LTV

⏱️ Timestamps:

00:00:00 - Intro

00:02:31 - Embracing the power of generalists

00:05:13 - The blurred lines between CS and product

00:06:05 - Making the leap: How Matt carved his path

00:08:09 - Could this be a chief of staff role?

00:10:11 - The gap-bridging role every company needs

00:11:57 - The elusive job title dilemma

00:13:15 - Book tips and keeping your zen in CS

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Matt Bennett:

Matt's LinkedIn: https://www.linkedin.com/in/mh-bennett

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:56 - The walk-and-work vision for the future

00:02:48 - Rob goes screenless with voice AI

00:04:11 - Rethinking productivity, not just efficiency

00:05:36 - JP’s cornhole dreams and communal time

00:07:39 - Capitalism vs. the agreeable workload

00:09:07 - Building tools for better human focus

00:11:04 - Accessibility beyond convenience

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Neil Bhammar:

Neil's LinkedIn: https://www.linkedin.com/in/neilbhammar/

⏱️ Timestamps:

00:00:00 - Intro

00:01:22 - AI, role shifts, and the future of CSMs

00:02:31 - Why internal org noise impacts CS too

00:03:54 - Reframing value: Price is Right style

00:04:11 - Who does CS really serve first?

00:05:07 - How team charters drive focus and clarity

00:05:38 - JP’s blueprint for cutting the clutter

00:09:36 - Keeping the CS mission fresh and personal

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Jark:

Laura's LinkedIn: https://www.linkedin.com/in/laura-jark-51901862/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:00:51 - Rapid-fire questions kick off

00:01:05 - Follow the money mindset

00:02:56 - Triangles, trust, and success metrics

00:03:52 - Forecasting revenue like a pro

00:04:51 - The CSM role is evolving fast

00:07:13 - Tools that truly save time

00:08:22 - ROI and internal tech buy-in

00:09:41 - AI assistants are here to help (??)

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:16 - Ted Blosser & WorkRamp

00:02:04 - LMS shake-up: Skilljar acquired

00:02:57 - Platform consolidation vs. point solutions

00:04:43 - The shifting buyer mindset

00:06:17 - Rob’s LMS lightbulb moment

00:07:42 - 10,000 hours saved with LMS

00:09:01 - Education as a cost-saving strategy

00:09:29 - JP’s take on internal LMS use

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ted Blosser:

Ted's LinkedIn: https://www.linkedin.com/in/tedblosser/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:19 - The power of focus in a noisy world

00:03:15 - Dodging trends and staying on course

00:04:43 - AI hype vs. real product value

00:05:30 - Finding your purpose on LinkedIn

00:08:05 - Let CSMs do what matters most

00:10:55 - Posting, ghosting, and the reality of LinkedIn

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Will Stevenson:

Will's LinkedIn: https://www.linkedin.com/in/stevensonwilliaml/

Mentioned in this episode:

Subscribe to the Segment!

The Segment

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:55 - The AI debate in customer success

00:02:48 - Demystifying how MindMe works

00:04:22 - The inspiration behind the mission

00:06:28 - Seamless integration and user experience

00:07:26 - Market trends and AI engagement boom

00:09:40 - Clarifying AI’s role in CS outcomes

00:11:37 - Empowering humans, not replacing them

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Archana Somasegar:

Archana's LinkedIn: https://www.linkedin.com/in/archana-somasegar-83abb4ab/

Mentioned in this episode:

Subscribe to the Segment!

The Segment

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:23 - Why support holds the retention key

00:02:31 - Beyond solving: Decoding support signals

00:04:29 - Collaboration over competition post-sales

00:05:36 - Escaping the ticket trap

00:08:44 - Support’s role in renewal strategies

00:09:59 - A mindset shift in customer care

00:10:59 - Until next time

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Emre Tekoglu:

Emre's LinkedIn: https://www.linkedin.com/in/emretekoglu/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:03:28 - Building digital communities for the future

00:04:51 - AI’s role in community and personalization

00:06:39 - IRL events vs digital platforms

00:08:14 - The power of niche and global connection

00:09:30 - Customers helping customers: a hidden gem

00:10:45 - Community champions as the original AI

00:12:17 - Escaping the grind with real interaction

00:13:39 - Vision, story, and the strength of belonging

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Zach Hawtof:

Zach's LinkedIn: https://www.linkedin.com/in/zhawtof/

Mentioned in this episode:

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Subscribe to the Segment!

The Segment

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:50 - The evolution of customer marketing

00:02:49 - Creating experience beyond the product

00:03:31 - What customer marketing is not

00:04:12 - Crossing paths with every department

00:06:47 - Scaling champions through experience

00:07:57 - Inside customer advocacy programs

00:10:01 - The remote era of customer engagement

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Melissa Beck:

Melissa's LinkedIn: https://www.linkedin.com/in/melissabeck

Mentioned in this episode:

Subscribe to the Segment!

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:36 - Embracing a growth mindset

00:01:48 - Rethinking customer experience

00:02:57 - CoPilot’s rise and cultural moment

00:03:50 - AI as an internal power tool

00:05:32 - Global CX with a product-agnostic view

00:07:24 - Turning insights into action

00:08:28 - Boosting response rates

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ray Otero:

Ray's LinkedIn: https://www.linkedin.com/in/rayotero

Mentioned in this episode:

Subscribe to the Segment!

The Segment

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:03 - Customer success in tough times

00:02:57 - The global pressure on CS teams

00:03:23 - CS’s role in driving company stability

00:04:19 - CS metrics under executive scrutiny

00:05:10 - Legacy views vs. revenue accountability

00:05:56 - Why leadership must understand CS value

00:06:32 - Evolution toward revenue ownership

00:07:14 - Retention cost vs. acquisition cost

00:08:06 - Margin is king

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Donnovan Simon:

Donnovan's LinkedIn: https://www.linkedin.com/in/donnovan-simon-584924a/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

Subscribe to the Segment!

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:34 - Data as your customer success compass

00:02:17 - Why your onboarding might be failing

00:04:20 - Blending instinct with analytics

00:05:03 - Fast-tracking feature activation

00:06:28 - Guiding customers through integration

00:07:44 - Building a scalable success framework

00:10:29 - Modular onboarding, powered by data

00:13:01 - Adapting teams through product evolution

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laure Maisonrouge:

Laure's LinkedIn: https://www.linkedin.com/in/lmaisonrouge/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:50 - From Google to global brand speaker

00:02:37 - Rethinking customer journeys with AI

00:04:23 - The brand curiosity theory in action

00:05:42 - Why AI isn't always the smartest fix

00:07:07 - When deleting your homepage works

00:08:01 - Start with the end goal, not the tech

00:09:56 - Breaking paralysis with baby steps

00:10:17 - Startup lessons and chasing impact

00:11:36 - Youngest Platinum CSM at Google

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Chirag Nijjer:

Chirag's LinkedIn: https://www.linkedin.com/in/chiragspeaks/

Any experiences or opinions shared on this recording are solely those of the speakers and do not reflect that of any affiliate organization or employer.

Mentioned in this episode:

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:31 - Promotions, layoffs & CS overthinking

00:03:27 - Turning weekly challenges into playbooks

00:04:50 - SDR vs. CSM: Easier to innovate?

00:05:56 - Career hygiene in uncertain times

00:08:40 - Don’t fear your resume or networking

00:09:21 - The messy truth behind promotions

00:12:53 - Play the long game

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Carly Agar:

Carly's LinkedIn: https://www.linkedin.com/in/carly-agar/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Wu-Tang Financial

00:01:46 - Why early ops matter for CS growth

00:02:17 - Scaling struggles without operations

00:03:52 - Operations as a success environment

00:05:03 - Rise of the data horse

00:07:20 - CSOps remains in the shadows

00:08:04 - Should leaders wear all the hats?

00:10:17 - When CS gets too technical

00:12:23 - Bye bye

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Hannah Brotherton:

Hannah's LinkedIn: https://www.linkedin.com/in/hbrotherton/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

⏱️ Timestamps:

00:00:00 - Intro

00:01:46 - Ian’s vague but impactful job

00:02:50 - What drives great customer success?

00:03:51 - Autonomy: customers in the driver’s seat

00:04:44 - Empowering employees with autonomy

00:06:28 - Building competence through wins

00:08:22 - Relatedness: creating real community

00:10:04 - Real-world application of the theory

00:12:15 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ian Storm:

Ian's LinkedIn: https://www.linkedin.com/in/ian-storm/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:00:57 - Ryan’s journey to launching DIVACS

00:02:03 - AI in CS: hype or helpful?

00:03:21 - What are we really calling AI today?

00:06:01 - Why Ryan avoids the AI label

00:08:10 - The bubble nobody’s talking about

00:08:40 - Thanksgiving dinner and AI dreams

00:10:03 - Rise of the robo-overlords?

00:10:38 - A 7-year-old and AI's moral dilemma

00:11:56 - Robots, reality, and what’s next

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ryan Schultz:

Ryan's LinkedIn: https://www.linkedin.com/in/ryanmschultz/

Mentioned in this episode:

Subscribe to the Segment!

The Segment

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:45 - The rise of “Meltdown Rob”

00:02:07 - Taking work too seriously

00:04:19 - Playing the game of life and work

00:05:09 - Walking the line between open and guarded

00:06:33 - Navigating emotional extremes at work

00:08:01 - Culture, vulnerability, and multitudes

00:08:32 - A company that truly “gets” mental health

00:10:14 - Rob and Dillon’s top self-care habits

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Subscribe to the Segment!

The Segment

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:03 - The Lego analogy for data mastery

00:05:58 - Why data is non-negotiable in 2025

00:06:37 - The human touch in data analysis

00:08:30 - Building a smarter data model

00:09:52 - Overcoming data roadblocks

00:11:02 - Creating a culture of data excellence

00:12:30 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Mohammed Alqaq:

Mohammed's LinkedIn: https://www.linkedin.com/in/mohammedalqaq/

Mentioned in this episode:

Subscribe to LTV's newest pod: Founders Behaving Badly

FBB

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Unlocking customer success potential

00:00:29 - Meet the crew of the Daily Standup

00:01:03 - Seth Dovev’s journey in CS and SaaS

00:01:49 - Hiring CSMs for product alignment

00:02:43 - The challenge of hiring technical CSMs

00:04:54 - The five personas of customer success

00:05:58 - Finding the right career fit in CS

00:08:13 - Identifying the next great CSM

00:09:50 - Lessons from the front lines of CS

00:11:18 - The secret to successful CS hiring

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Seth Dovev:

Seth's LinkedIn: https://www.linkedin.com/in/seth-dovev/

Mentioned in this episode:

Subscribe to LTV's newest pod: Founders Behaving Badly

FBB

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:14 - The glowing office mystery solved

00:03:05 - Victim mentality in customer success

00:05:56 - Owning your outcomes, not making excuses

00:07:14 - Fighting for budget like everyone else

00:09:01 - The echo chamber of complaints

00:11:30 - Accountability starts with you

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kel Kurekgi:

Kel's LinkedIn: https://www.linkedin.com/in/kel-kurekgi/

Mentioned in this episode:

Subscribe to LTV's newest pod: Founders Behaving Badly

FBB

Subscribe to the Segment!

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:38 - Who holds the power in decision-making?

00:03:11 - Learning the hard way about executive influence

00:06:03 - The hidden value of below-the-line insights

00:07:13 - ATL shoutouts and empathy for BTLs

00:09:10 - Practical steps to map customer influence

00:10:45 - From CS strategy to military metaphors

00:11:31 - Closing thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Sae Ro:

Sae's LinkedIn: https://www.linkedin.com/in/saero/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:15 - Buddhism at work? Oh yeah!

00:02:29 - Your job can't make you happy

00:04:10 - Fulfillment vs. happiness at work

00:04:58 - Navigating human interactions with grace

00:08:05 - It’s not about you, it’s about them

00:08:46 - Embracing feedback for growth

00:11:09 - Processing before reacting

00:11:50 - When Buddhism meets the real world

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Subscribe to the Segment!

The Segment

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

⏱️ Timestamps:

00:00:00 - Intro

00:02:07 - The amoeba of customer success

00:03:34 - Biology and customer success

00:07:21 - Whales, cows, and CS roles

00:08:49 - Expansion vs. distillation

00:10:30 - Psychology, AI, and evolution

00:12:33 - Divergence and the future of CS

00:13:49 - Until next time

📚 Books

The Compleat Strategyst by J.D. Williams: https://www.amazon.com/Compleat-Strategyst-Primer-Strategy-Mathematics/dp/0486251012

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Mickey Powell:

Mickey's LinkedIn: https://www.linkedin.com/in/mickeypowell/

Mentioned in this episode:

Subscribe to the Segment!

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:02:31 - Death of a salesman: is sales failing?

00:03:24 - The shocking reality of SaaS churn

00:05:16 - The metrics that really matter

00:07:51 - Customer success: the key to survival

00:09:37 - The sandwich analogy of retention

00:12:09 - Why holistic experiences keep customers

00:12:57 - Parting thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Denny Burda:

Denny's LinkedIn: www.linkedin.com/in/dennyburda

Mentioned in this episode:

Subscribe to the Segment!

The Segment

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

⏱️ Timestamps:

00:00:00 - Intro

00:02:16 - Entrepreneurship is a mindset

00:03:37 - Ownership and driving value

00:05:06 - Redefining what it means to be an entrepreneur

00:07:42 - The thrill (or fear) of unpredictability

00:07:56 - Customer success and personal ownership

00:10:14 - Delivering value and owning the outcome

00:11:14 - A final challenge

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ilai Szpiezak:

Ilai's LinkedIn: https://www.linkedin.com/in/ilaiszp/

Mentioned in this episode:

Subscribe to the Segment!

The Segment

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:24 - Breaking into customer success

00:02:13 - The power of networking

00:04:09 - Overcoming imposter syndrome

00:05:41 - Making meaningful connections

00:07:25 - Authenticity in personal branding

00:10:05 - Finding your tribe

00:10:46 - Parting words

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Tahjai Conkerite:

Tahjai's LinkedIn: https://www.linkedin.com/in/tahjaiconkerite

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:12 - Objection rebuttals: not just for sales

00:02:08 - Feel, felt, found: the persuasion playbook

00:03:51 - From customers to spouses: does it work?

00:06:20 - Chess match: uncovering the real objection

00:09:34 - When to back off: finding the magic word

00:11:45 - Multiple choice breakups: a new strategy?

00:12:50 - Wrapping up: was this actually useful?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Advertise your brand with Lifetime Value Media

Advertise with LTV

Subscribe to the Segment!

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:34 - Psychology’s role in customer success

00:05:07 - Business-oriented empathy explained

00:06:25 - The hidden power of reducing friction

00:08:27 - Psychology and personal motivation

00:11:31 - The mere exposure effect in onboarding

00:13:20 - The three-step strategy for success

00:14:21 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Rachel Provan:

Rachel's LinkedIn: https://linkedin.com/in/rachelhprovan

Mentioned in this episode:

Subscribe to the Segment!

The Segment

Advertise your brand with Lifetime Value Media

Advertise with LTV

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - Is it time to kill customer success?

00:03:44 - Weak leadership and lost potential

00:06:31 - Evolving or becoming extinct?

00:09:15 - What marketing’s past tells us about CS

00:11:56 - A future of specialization and growth

00:12:57 - Shedding labels, maximizing value

00:15:32 - The account management debate

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Lincoln Murphy:

Lincoln's LinkedIn: https://www.linkedin.com/in/lincolnmurphy/

Mentioned in this episode:

LTV Shop

Subscribe to the Segment!

The Segment

Advertise your brand with Lifetime Value Media

Advertise with LTV

⏱️ Timestamps:

00:00:00 - Intro

00:01:46 - The key to winning interviews

00:02:16 - Engage, engage, engage!

00:03:57 - Acing the interview process from start to finish

00:05:46 - Adding your unique personality

00:08:22 - Hiring managers spill their secrets

00:10:45 - Practical takeaways for job seekers

00:11:33 - Avoiding desperation in the job hunt

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Rohan Tailor:

Rohan's LinkedIn: https://www.linkedin.com/in/rohan-tailor/

Mentioned in this episode:

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Subscribe to the Segment!

The Segment

Advertise your brand with Lifetime Value Media

Advertise with LTV

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - Who really owns the customer?

00:02:50 - The blame game in customer success

00:04:10 - Finding hope in career transitions

00:06:28 - The builder’s mentality

00:07:51 - RACI vs. RAPID: Who does what?

00:09:03 - Why CROs matter most

00:10:13 - The hidden agenda in job interviews

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrew Fink:

Andrew's LinkedIn: https://www.linkedin.com/in/anfink

Mentioned in this episode:

LTV Shop

Advertise your brand with Lifetime Value Media

Advertise with LTV

Subscribe to the Segment!

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:48 - Should customer success exist?

00:02:52 - The Frank Slootman perspective

00:03:36 - Turkeys, digestion, and CS analogies

00:05:55 - The marriage of customer success

00:07:45 - A single throat to choke?

00:09:47 - Can tech replace CS?

00:11:27 - Most CS professionals lack this experience

00:13:12 - Eat some rocks, save your marriage

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

The Segment

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:44 - The burnout crisis in CS

00:05:54 - Is it the job or the company?

00:10:54 - Personas problem in customer success

00:12:28 - Solutions need a part two

00:13:24 - Empathy vs. entertainment on Reddit

00:14:00 - Wrapping up, but not for long

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Erika Villarreal:

Erika's LinkedIn: https://www.linkedin.com/in/erivillarreal/

Mentioned in this episode:

The Segment

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Customer success starts with strategy

00:01:46 - Breaking down business silos

00:02:56 - Legato vs. staccato: rhythm in success

00:05:22 - Who owns the customer journey?

00:07:17 - A firsthand look at silo struggles

00:09:34 - Don't let customers feel your org chart

00:10:13 - AI: the future of customer success?

00:10:32 - Wrapping up

Credit where credit's due - Rob first heard the phrase "don't let the customer feel your org chart" from Michael Maday: https://www.linkedin.com/in/michael-maday/

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Donna Weber:

Donna's LinkedIn: www.linkedin.com/in/donnaweb

Mentioned in this episode:

LTV Shop

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:53 - The challenge of customer centricity

00:02:28 - Why most companies aren't truly customer centric

00:05:27 - The balancing act of customer needs

00:07:29 - Avoiding the reactive CS trap

00:09:45 - The urgency of customer feedback

00:12:34 - "Good enough" is not good enough

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ragna Ghoreishi:

Ragna's LinkedIn: https://www.linkedin.com/in/ragnaghoreishi/

Mentioned in this episode:

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:06 - Waqas Hussain: a decade in customer success

00:02:07 - The secret to staying close to customers

00:04:20 - Handling protective CSMs and engagement

00:05:13 - Proven tactics for customer connection

00:07:16 - Executive alignment: the game-changer

00:08:24 - Why Waqas keeps coming back to CS

00:10:30 - Banana bread

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Waqas Hussain:

Waqas's LinkedIn: https://www.linkedin.com/in/waqas-hussain-18492b17/

Mentioned in this episode:

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:02:49 - Setting the tone from the start

00:05:36 - Gaining control without losing trust

00:07:07 - Handling difficult customers with finesse

00:08:45 - The magic of labeling and mirroring

00:10:10 - Using whispers to calm the storm

00:11:05 - Knowing when to walk away

00:15:08 - The underrated power of an apology

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:58 - Customer success is a roller coaster ride

00:04:19 - Not everyone is built for the ride

00:07:16 - Embracing unpredictability and teamwork

00:08:43 - Leadership must support the front lines

00:09:27 - Emotional resilience in customer success

00:12:02 - Serving customers in their critical moments

00:13:55 - Next up, the log flume?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with David Karp:

David's LinkedIn: https://www.linkedin.com/in/davidalankarp/

Mentioned in this episode:

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:25 - Parker’s big question on CS

00:01:45 - AI, SaaS, and the market shift

00:04:16 - Should we care about disruption?

00:07:17 - Finding hope in a shifting industry

00:08:06 - The SaaS identity crisis

00:11:04 - Practical tips for staying ahead

00:11:49 - Is this really CS’s job?

00:13:13 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Parker Chase-Corwin:

Parker's LinkedIn: https://www.linkedin.com/in/parkercorwin/

Mentioned in this episode:

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:27 - The challenge of scalable customer success

00:03:48 - Does everyone really want a personal touch?

00:05:35 - Choosing what NOT to do in customer success

00:07:19 - Segmenting customers for better service

00:09:03 - Generational differences in customer needs

00:10:03 - The power of checklists in CS operations

00:12:29 - Why standardized processes matter

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Emily Deas:

Emily's LinkedIn: https://www.linkedin.com/in/emily-deas/

Mentioned in this episode:

LTV Shop

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:08 - Thomas’ bold vision for CS

00:02:06 - The call for customer intelligence

00:04:41 - Why doesn’t this exist yet?

00:06:12 - Can CRMs handle the future?

00:07:26 - AI co-pilots: hype or innovation?

00:09:46 - The human roadblock to progress

00:12:03 - Parting thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Thomas Voigt:

Thomas's LinkedIn: https://www.linkedin.com/in/thomas-voigt/

Mentioned in this episode:

LTV Shop

The Segment

⏱️ Timestamps:

00:00:01 - Intro

00:01:24 - No topic? Time to check Reddit

00:02:57 - Firehose time: learning in customer success

00:04:33 - A roadmap to mastering customer success

00:07:39 - Theory vs. tactics in professional growth

00:08:56 - The brutal honesty of Reddit comments

00:11:11 - Never stop learning, follow your curiosity

00:11:42 - Wrapping up!

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

LTV Shop

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:45 - Digital CX burnout is real

00:02:42 - Rethinking digital customer success

00:03:43 - Digital CS vs. CS at scale

00:05:13 - Automation: help or hindrance?

00:07:53 - The hybrid future of customer success

00:09:35 - The dark side of digital experiences

00:11:10 - Do what doesn't scale… for now

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Alex Turkovic:

Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/

Mentioned in this episode:

LTV Shop

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:45 - Digital CX burnout is real

00:02:42 - Rethinking digital customer success

00:03:43 - Digital CS vs. CS at scale

00:05:13 - Automation: help or hindrance?

00:07:53 - The hybrid future of customer success

00:09:35 - The dark side of digital experiences

00:11:10 - Do what doesn't scale… for now

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Alex Turkovic:

Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/

Mentioned in this episode:

The Segment

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:01:52 - The challenge of proving digital CS impact

00:03:40 - A framework for connecting CS to revenue

00:06:23 - From biscuits to business: Holly’s career shift

00:08:57 - Prerequisites for a successful digital CS program

00:10:49 - Digital CS is not magic—laying the groundwork

00:12:20 - The evolution of digital CS from hype to strategy

00:12:55 - Wrapping up!

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Holly Goodliffe:

Holly's LinkedIn: https://www.linkedin.com/in/hollygoodliffe

Holly's website: https://hollygoodliffe.com/

Mentioned in this episode:

The Segment

LTV Shop

⏱️ Timestamps:

00:00:00 - Intro

00:02:02 - Facing challenges early in customer success

00:02:52 - Negotiating with toddlers and customers

00:05:52 - Stoicism in business and life

00:08:00 - The battle within: mindset over stress

00:09:01 - Defining your boundaries in CS

00:11:29 - Balancing success, family, and fulfillment

00:13:43 - Wrapping up!

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Chris Pitman:

Chris's LinkedIn: https://www.linkedin.com/in/chris-pitman-3b86683a/

Mentioned in this episode:

LTV Shop

The Segment

⏱️ Timestamps:

00:00:00 - Intro

00:01:17 - Surviving a customer success layoff

00:02:10 - Is two years of CS experience enough?

00:03:33 - The "what if CS disappeared?" test

00:04:48 - Where would you go if not CS?

00:07:01 - The surprising path to customer marketing

00:08:13 - How Reddit viewed CS career pivots

00:09:18 - The hidden feeder system in tech

00:10:39 - Wrapping up!

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

The Segment

LTV Shop