The Legal Services Board podcast

Interveiw with LSB Chair Dr Helen Phillips as she prepares to step down

Legal Services Board — Mon, 13 Mar 2023 00:00:00 +0100

In March 2021, the Legal Services Board (LSB) published a strategy to reshape legal services. Since then, we’ve developed the reshaping legal services podcast series to document progress across the sector against the strategy's challenges and identify ways for stakeholders to collaborate and deliver on reshaping legal services to better meet society's needs.

In this episode, Dr Helen Phillips, Chair of the LSB, shares her reflections as she prepares to step down from the role at the end of her term of office.

Reshaping Legal Services: How do we achieve fairer outcomes for consumers?

Legal Services Board — Tue, 17 Jan 2023 00:00:00 +0100

In March 2021, the Legal Services Board published its 10-year sector-wide strategy to reshape legal services to better meet society’s needs. Since publishing the strategy, the LSB has been developing plans to curate the strategy, in other words, engage the sector to collaborate and deliver on the Strategy. As part of this, the LSB has developed this Reshaping Legal Services microsite which will be a platform for stakeholders to showcase their work and how it aligns with the strategy.

Alongside this, we have also developed the RLS podcast series to document progress against the strategy’s challenges across the sector and identify ways for stakeholders to collaborate and deliver to reshape legal services to better meet society’s needs through fairer outcomes, stronger confidence and better services.

The second episode of the Reshaping Legal Services podcast looks at how we can achieve fairer outcomes for consumers of legal services, which falls under the fairer outcomes and stronger confidence themes of the strategy. In this episode, we sit down with Matthew Maxwell-Scott, Executive Director of ACSO, to talk about ACSO’s work to amplify consumer voices and the role regulation can play in empowering consumers to make more informed choices. We then speak with Aisling O’Connell, Regulatory Policy Manager at the LSB, about our recent research on vulnerable consumers, the role professionals can play to raise awareness and provide practical support to reduce vulnerability and the importance of collaboration in achieving our shared objectives.

David Abbott, Panel member at the LSCP, is our third guest and he talks to us about the access to justice gap faced by consumers, how service providers and regulators can take action and the LSCP’s new research on ethnic minority consumers. We finish the episode with Robin Geddes, Regulatory Policy Manager at LSB, who talks us through the LSB’s work on empowering consumers and the role of public legal education.

Reshaping Legal Services: How do we dismantle barriers to a diverse and inclusive profession?

Legal Services Board — Tue, 17 Jan 2023 00:00:00 +0100

In March 2021, the Legal Services Board published its 10-year sector-wide strategy to reshape legal services to better meet society’s needs. Since publishing the strategy, the LSB has been developing plans to curate the strategy, in other words, engage the sector to collaborate and deliver on the Strategy. As part of this, the LSB has developed a Reshaping Legal Services microsite which will be a platform for stakeholders to showcase their work and how it aligns with the strategy.

The first episode of the Reshaping Legal Services podcast looks at how we can dismantle barriers to a diverse and inclusive profession, which falls under the ‘fairer outcomes’ theme of the strategy. In this episode, we interview Debbie Foster, Professor of Employment Relations and Diversity at Cardiff Business School and Chair of Lawyers with Disabilities, Law Society, Jane Burton, who tell us a bit more about their joint research project called ‘Legally Disabled, which produces valuable research on the career experiences of disabled people in the legal profession. Then in the latter part of this episode, we speak with Elizabeth Rimmer, Chief Executive of LawCare, who tells us about LawCare’s work to improve mental health in the legal services sector and where she sees the future of legal services.

You can find out more about Legally Disabled here: http://legallydisabled.com/

You can follow LawCare on Twitter: @LawCareLtd.

Talking Tech: Striking the balance: how legal services regulation can foster responsible technological innovation

Legal Services Board — Tue, 20 Apr 2021 20:09:00 +0100

Aisling O'Connell, Technology and Innovation policy lead, and Paul Nezandonyi, Head of Communications and Engagement at the Legal Services Board (LSB), sit down to discuss the latest LSB Technology paper. They outline how legal services regulators can actively support technology and innovation that safely increase access to legal services and explore the ways in which technology can help open the legal services market up to citizens and small businesses.

Talking Tech: Ethics, Technology and Regulation

Legal Services Board — Thu, 21 May 2020 07:29:00 +0100

David Fowlis, a regulatory policy manager at the Legal Services Board, is joined by Professor Lisa Webley. They discuss the latest technological developments in the legal services context and how these may affect the current practice of law. They also examine how these changes may give rise to ethical considerations similar to or distinct from those already affecting the profession and whether these may require a regulatory response.

Talking Tech: LegalTech Education – Considerations for Regulators

Legal Services Board — Wed, 06 May 2020 10:36:00 +0100

David Fowlis, a regulatory policy manager at the Legal Services Board, is joined by Associate Professor of Law and Computer Science at Swansea University Adam Wyner. They discuss what regulators can do to ensure that legal education addresses the challenges presented by LegalTech so that lawyers have the knowledge and skills required to shape and use technology to deliver legal services effectively and ethically.