The Shift

Dr. David Livermore - Beyond CQ - Part Two; Expanding Your Leadership Archetype

Sun, 05 Apr 2026 06:00:00 +1000

In this episode, Trisha interviews Dr. David Livermore, researcher, author, and one of the world's leading voices on Cultural Intelligence (CQ), in Part 2 of their conversation on the Prism framework for global leadership.

What does it actually take for a leader to see their own archetype clearly — and what gets in the way? This conversation explores how Prism and CQ work together, challenges the assumption that great leadership means doubling down on your strengths, and asks what becomes possible when leaders are willing to try on something unfamiliar — even just 10%.

Learn more about David Livermore's work at davidlivermore.com and globalteamlead.com. Connect with David on LinkedIn

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Resources mentioned

Global Team Lead Master Certification Virtual certification programme for coaches and trainers to become accredited to use the Prism tool and deliver the Global Team Lead curriculum. Next intake: 15–16 April 2026. Details and registration at globalteamlead.com.

Dr. David Livermore — Beyond CQ; What 3,700 Global Voices Told Us

Sat, 28 Mar 2026 06:00:00 +1000

In this episode, Trisha interviews Dr. David Livermore, renowned social scientist, professor at Boston University, founder of the Cultural Intelligence Center, and author of the bestselling Leading with Cultural Intelligence, now in its third edition.

After more than two decades of CQ research, what happens when the framework itself needs to grow and shift? Dr. Livermore shares the research journey behind Prism — a new leadership framework built on over 3,700 interviews across 27 countries — and explores why the pain points keeping global leaders awake at night demanded something genuinely new.

Learn more about David Livermore's work at davidlivermore.com and globalteamlead.com. Connect with David on LinkedIn

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Resources mentioned

Chika Miyamori - Building Bridges Across Differences

Sat, 21 Mar 2026 06:00:00 +1000

In this episode, Trisha interviews Chika Miyamori, Chief Culture Officer at Ideal Leaders and founder of CQ Lab in Japan, whose lifelong mission is building bridges across differences and turning them into power.

What happens when a strong organisational culture becomes its own blind spot? Chika draws on her corporate career spanning Suntory, HP, and GE across more than 50 nationalities, weaving together CQ, the Hofstede cultural dimensions, and the Intercultural Development Inventory (IDI) into a powerful integrated approach — and explores what it truly takes for organisations to move from merely managing differences to thriving with them.

Show Notes

Connect with Chika Miyamori on LinkedIn.

Resources mentioned in this episode:

Thriving on Differences: How CQ Shapes Strong Organizational Cultures by Chika Miyamori (currently available in Japanese — an English version is in the works!)
Hofstede Insights: hofstede-insights.com — including the Cultural Workplace Questionnaire (CWQ)
The Intercultural Development Inventory (IDI): idiinventory.com

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Not Just a Bit of Fun - Jokes and the Pyramid of Hate

Sat, 14 Mar 2026 06:00:00 +1000

In this solo episode, Trisha unpacks what happens in the split second after a racist joke lands — and what Cultural Intelligence (CQ) has to do with it.

What does it mean when your gut reacts before your thinking can catch up? How do biased jokes connect to something far more serious — and what does it take to decide, in real time, who you want to be? This episode explores the ADL Pyramid of Hate and where so-called "harmless" humour sits within it, alongside the very human challenge of maintaining CQ Drive when the world is contracting with fear and uncertainty.

Trisha also invites you to join a free virtual gathering for anyone using, learning, or simply curious about cultural intelligence.

Resources mentioned in this episode:

The ADL Pyramid of Hate — Anti-Defamation League: adl.org
Register for Trisha's free virtual CQ gathering (Friday 20 March, 10:00 AM Sydney time): Register here
Referenced: Episode 53 — The PAUSE Framework

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

CQ at the Movies - Ned Legaspi and "The Drover's Wife: The Legend of Molly Johnson."

Wed, 11 Mar 2026 06:00:00 +1000

In this episode, Trisha is joined by returning guest Ned Legaspi, CQ Fellow, cultural intelligence consultant, and author of Culturally Intelligent Storytelling for Southeast Asian Creators, for the third instalment of CQ at the Movies. Together they turn Ned's Bamboo Framework on the Australian film The Drover's Wife: The Legend of Molly Johnson — a powerful retelling of a colonial-era story rewritten and directed by Indigenous Australian Leah Purcell. What does a story rooted in settler-colonial history reveal when seen through a CQ lens? How does a film's meaning shift when it travels beyond its cultural origin? And what can storytellers learn about the gap between intention and interpretation?

Trisha has a copy of Ned's book to give away! To enter, share this episode on LinkedIn or Facebook, tag Ned or Trisha, and tell us about a movie or story that shifted your perspective. Trisha will reach out to the winner directly.

Connect with Ned at nedlegaspi.com and on LinkedIn. His book, Culturally Intelligent Storytelling for Southeast Asian Creators, is available globally on Amazon, Apple Books, and Google Books.

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Show Notes:

Greg Durley's podcast: The Culturally Intelligent Safety Professional
Join Trisha's virtual gathering — Friday 20 March, 10:00 AM Sydney time: Register here

CQ at the Movies - Ned Legaspi and "How to Make Millions Before Grandma Dies"

Sun, 22 Feb 2026 06:00:00 +1000

In this special episode, Trisha and returning guest Ned Legaspi — cultural intelligence consultant, CQ Fellow, and author of Culturally Intelligent Storytelling for Southeast Asian Creators — put the Bamboo Framework to work by analyzing a film together. The movie? The Thai sensation How to Make Millions Before Grandma Dies.

What makes a story travel across borders without losing its cultural soul? Why did a quietly paced, deeply collectivist Thai film move audiences to tears from the Philippines to Indonesia — while barely registering in the US? Trisha and Ned unpack the cultural dimensions woven through the film — from collectivism and power distance to indirect communication and the Thai concept of Bun Khun — exploring why emotional truth is universal, but its expression is always culturally specific.

Connect with Ned at nedlegaspi.com and on LinkedIn. His book, Culturally Intelligent Storytelling for Southeast Asian Creators, is available globally on Amazon, Apple Books, and Google Books.

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Trisha is running a webinar with the Australian Psychological Society on Cultural Intelligence and Social Cohesion — open to psychologists, therapists, and coaches. Link: psychology.org.au/event/25795

Referenced in This Episode: Global Dexterity by Andy Molinsky (recommended by David Livermore) Episode 70 — Ned Legaspi and the Bamboo Framework (Part 1) Episode 71 — Trisha reflects on culturally intelligent storytelling

Stories That Shift - Overstories and Cultural Change

Mon, 16 Feb 2026 06:00:00 +1000

In this solo episode, Trisha unpacks a powerful question: What if the most important cultural intelligence work isn't happening in training rooms at all?

Drawing on Malcolm Gladwell's concept of the "overstory"—the shared narratives hovering above us that shape what we consider normal—Trisha explores how stories themselves shift these invisible cultural frameworks. From a 1978 TV drama that gave America permission to talk about the Holocaust, to Bad Bunny's history-making Super Bowl performance that had 135 million people experiencing Puerto Rican culture through their bodies, this episode examines the ecosystem of cultural change.

How do storytellers, experience creators, and CQ facilitators work together to help people see beyond the narratives they're living under? Trisha previews upcoming conversations with Ned Legaspi applying his CIS Bamboo Framework to specific films, starting with "How to Make Millions Before Grandma Dies."

Resources mentioned include "Revenge of the Tipping Point" by Malcolm Gladwell and Ned Legaspi's "Culturally Intelligent Storytelling" framework.

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Ned Legaspi - Culturally Intelligent Storytelling and the Bamboo Framework

Sat, 07 Feb 2026 06:00:00 +1000

In this episode, Trisha interviews Ned Legaspi, a CQ Fellow and cultural intelligence consultant who spent three decades pioneering diaspora storytelling with ABS-CBN Global, the Philippines' leading media conglomerate.

Why do some stories resonate across continents while others remain culturally bound? What if the key to global storytelling isn't neutralizing culture, but deepening it? Ned introduces the CIS Bamboo Framework—a groundbreaking approach that asks not "what happens next?" but "what matters here?" Drawing from films like Parasite and How to Make Millions Before Grandma Dies, he reveals how stories rooted in specific cultural logic can bend without breaking, traveling authentically across cultural clusters. Discover why bamboo's interconnected roots mirror the way meaning moves through storytelling, and how cultural intelligence transforms the way creators approach narrative craft. Stay tuned for an upcoming episode where Ned and Trisha will apply this framework to analyze two powerful films: The Drover's Wife and How to Make Millions Before Grandma Dies.

Connect with Ned at nedlegaspi.com and on LinkedIn. His book, Culturally Intelligent Storytelling for Southeast Asian Creators, is available globally on Amazon, Apple Books, and Google Books.

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Resources Mentioned:

Book: Culturally Intelligent Storytelling for Southeast Asian Creators by Ned Legaspi
Available globally on Amazon, Apple Books, Google Books, Barnes & Noble, and Kobo
Available in the Philippines on Shopee, Lazada, and TikTok Shop
Book: Leading With Cultural Intelligence by Dr. David Livermore

Films Discussed:

Parasite (South Korea)
Squid Game (South Korea)
Money Heist / La Casa de Papel (Spain)
Dark (Germany)
How to Make Millions Before Grandma Dies (Thailand)

Coming Soon: Stay tuned for upcoming episodes where Ned and Trisha analyze specific films using the CIS Bamboo Framework:

The Drover's Wife: The Legend of Molly Johnson (Australia) by Leah Purcell
How to Make Millions Before Grandma Dies (Thailand)

CQ Plus - Kindness and Connection in 2026

Thu, 22 Jan 2026 06:00:00 +1000

intelligence combined with kindness and connection. What happens when we face global tensions, political uncertainties, and fractured communities? How can we move beyond understanding to action that truly builds bridges?

Discover why cultural intelligence alone isn't enough and how adding kindness and meaningful connections transforms the way we navigate differences. Trisha previews conversations ahead with practitioners working in cross-cultural storytelling, music, Japanese multinationals, and social cohesion, while responding to recent events that have tested our collective compassion.

The episode closes with a concrete CQ action: participating in the National Day of Mourning for Bondi through acts of mitzvah—simple, everyday kindness that creates waves of goodwill. This is cultural intelligence in practice: not just knowing, but doing.

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

National Day of Mourning for the victims of the Bondi Beach terrorist attack

Standing Together - Cultural Intelligence in Times of Terror

Wed, 24 Dec 2025 06:00:00 +1000

Content note: This episode addresses recent acts of terror and may be difficult for some listeners.

In this solo episode, Trisha responds to the recent Bondi Beach shooting with a gentle but powerful reminder: cultural intelligence isn't just for crossing borders—it can be lifesaving in times of crisis.

What happens when fear spikes and communities fracture? How do we stay motivated to understand rather than retreat into tribalism? Trisha explores how CQ's four capabilities—Drive, Knowledge, Strategy, and Action—offer a framework for navigating tragedy, trauma, and rising tensions. She honours the diverse heroes who ran toward danger, from Ahmed Al Ahmed to Jessica Rosen, showing how humanity transcends cultural boundaries in moments that matter most.

This episode asks: Who are we standing with? Who are we standing for? And what does it mean to stand together when the world tries to pull us apart? Trisha offers practical guidance on processing trauma while maintaining the curiosity and connection that CQ requires, even—especially—when it's hardest.

If you're struggling, help is available 24/7:

For Australian listeners:

NSW Mental Health Line: 1800 011 511

Lifeline: 13 11 14, text 0477 13 11 14 or chat online

Kids Helpline: 1800 55 1800 or chat online

Beyond Blue: 1300 22 4636 or chat online

1800RESPECT: 1800 737 732, text 0458 737 732 or chat online

13 Yarn: 13 92 76

MensLine Australia: 1300 78 99 78

Emergency: 000.

International listeners can find support at https://findahelpline.com/

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Lucy Butters - Talking "Cultural Intelligence in Practice"

Sat, 15 Nov 2025 06:00:00 +1000

In this episode, Trisha interviews returning guest Lucy Butters, a master facilitator in cultural intelligence with the Cultural Intelligence Centre and author of the new book "Cultural Intelligence in Practice: Expert Insights for Trainers in a Multicultural Globalised World."

What happens when a CQ trainer discovers that the most challenging cultural contexts aren't in distant lands, but close to home? How can holding discomfort with curiosity rather than rushing to judgment transform the way we navigate cultural differences? Lucy shares insights from interviewing 12 CQ experts across the globe, revealing how the writing process itself became a mirror—exposing hidden cultural assumptions in everything from word choices to argumentative tone. The conversation explores her father's wisdom about looking out "with love and respect," and why Lucy explicitly asks readers to use their own cultural intelligence while reading her book.

Buy Lucy's book, Cultural Intelligence in Practice, here! And take a look at Cross Cultural Catalysts. Cross Cultural Catalysts will be a home for cross-cultural facilitators by fostering a collaborative community where members can sharpen their skills, share expertise, and amplify their impact. In 2026, Lucy and Dr Lyla Kohistany will be launching this network. If you wish to be kept up to date about the launch, please register your interest here.

Listen to Lucy's first episode on the Shift - Shifts for Cultural Intelligence Facilitators

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Emma Jordaan - The RAPID Approach to Cultural Intelligence

Sat, 01 Nov 2025 06:00:00 +1000

In this episode, Trisha interviews Emma Jordaan, founder and CEO of Infinite Consulting, TEDx speaker, and author of Dubai Decode, who helps leaders navigate cultural dynamics in one of the world's most diverse workplaces—the UAE.

What happens when your team knows you're making the wrong decision but stays silent because "you are the boss"? How do you bridge the gap between having cultural knowledge and actually applying it with intentionality? Emma unpacks her proprietary RAPID framework—a cultural intelligence strategy tool that helps professionals slow down their cross-cultural interactions before they react. Discover how recognising, assessing, pausing, interpreting, and deciding can transform cultural complexity from a barrier into a competitive advantage, and why listening with your whole body might be the CQ strategy skill you've been missing.

Connect with Emma on LinkedIn and explore her book Dubai Decoded for deeper insights into navigating cultural diversity. You can also check out Emma's podcast, The HR and CQ Show with Emma Jordaan and Sarah Brooks.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Creating Conditions for Change: Lessons from Five Moments of Shift

Sat, 11 Oct 2025 06:00:00 +1000

In this episode, Trisha reviews five powerful transformation stories to uncover what practitioners can learn about creating conditions for genuine perspective shifts.

What if we stopped trying to teach people into transformation and instead learned to cultivate the conditions where change becomes inevitable? Through stories of systemic awakening, identity work, and unexpected wisdom from a 10-year-old, this episode explores how dissonance, experience, and reflection intersect to create profound shifts—not just in thinking, but in being.

For intercultural trainers, coaches, and CQ facilitators, the insights here challenge conventional approaches: brave spaces over safe spaces, productive discomfort over protection, sustained journeys over quick fixes. Discover why the most powerful shifts often can't be taught—only witnessed and supported.

The episode revisits conversations with Dr. Kristal Walker, Andrew Sykes, Amel Derragui, Dr. Hanlie Van Wyk, and Jerry Jones, drawing practical lessons for anyone working to help others expand their cultural intelligence and capacity for perspective-taking.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Amel Derragui - From School Canteens to Global Communities

Andrew Sykes - Building Trust, Floor by Floor

Dr. Kristal Walker - Building Authenticity and Cultural Intelligence Together

Jerry Jones - Helping Teams Get Unstuck Through Human Connection

Hanlie van Wyk - Reasonable Revolutionaries and Human Eco-Cultures

Quinton Pretorius - Shifts Through Experiential Learning

WEIRD AI - Cultural Intelligence Meets Artificial Intelligence

Sun, 07 Sep 2025 06:00:00 +1000

In this solo episode, Trisha examines a critical question that every global professional using AI should consider: Are artificial intelligence systems as globally representative as we assume? Drawing on groundbreaking 2010 research about WEIRD (Western, Educated, Industrialised, Rich, Democratic) populations in psychology, she explores whether today's AI models might face similar challenges.

Through conversations with Claude from Anthropic and ChatGPT's Monday persona, Trisha uncovers surprising perspectives on data sources, training biases, and the cultural blind spots that might influence AI responses. These AI systems offer candid assessments of their own capabilities when it comes to representing diverse global viewpoints, revealing insights that could reshape how we interact with artificial intelligence.

Can artificial intelligence develop genuine cultural intelligence, or does it require culturally intelligent humans to unlock its potential? What would it mean to bring your CQ to every AI interaction rather than assuming these systems provide universal, unbiased knowledge? Whether you're a leader implementing AI tools across cultures, an HR professional considering AI solutions, or anyone curious about the intersection of technology and cultural intelligence, this conversation challenges fundamental assumptions about artificial intelligence as a neutral, global knowledge source.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Co-creating Culturally Intelligent Spaces

Sun, 17 Aug 2025 06:00:00 +1000

In this episode, Trisha explores how teams can move beyond cultural stereotypes to build environments where everyone feels valued and understood. What happens when cultural training leaves participants feeling uncomfortable about their own backgrounds? How can we shift from oversimplified country-based assumptions to embracing the complexity that exists within every individual?

Sparked by a story shared at the Employee Mobility Institute's recent summit, Trisha examines the critical difference between cultural competence—knowing about other cultures—and cultural intelligence—being able to function effectively together as unique teams. She challenges listeners to consider whether we're reinforcing divisions or co-creating understanding in our workplace interactions.

This episode offers valuable insights for global mobility professionals, team leaders, and anyone working in culturally diverse environments who want to transform how their teams navigate differences together.

Check out The Employee Mobility Institute (TEMi) - Mobility Exchange Compass for Change Summit

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Amel Derragui - From School Canteens to Global Communities

Sat, 26 Jul 2025 06:00:00 +1000

In this episode, Trisha interviews Amel Derragui, a truly global citizen, business coach, and powerhouse behind The Time is Now and the Cosmopolitan Table. Born in India to Algerian parents and raised across Serbia, Algeria, and Uganda, Amel has built her career helping women create portable businesses while navigating cultures worldwide.

What happens when a 14-year-old witnesses racial fights at an international school and decides to take action? How does a school canteen project teach us about breaking down barriers through shared experiences?

Amel's journey from teenage entrepreneur to global community builder reveals the complex intersection of entrepreneurship and social impact. Through compelling stories spanning continents and decades, this conversation will challenge how you think about identity, justice, and building bridges in our divided world.

Connect with Amel at thetimeisnow.biz and learn more about her work empowering globally mobile women through entrepreneurship.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Revisiting: Dr Tanya Finnie - From Shadows to Safari: A Journey Through Diversity

Sat, 19 Jul 2025 06:00:00 +1000

In this episode, Trisha revisits her conversation with Dr. Tanya Finnie, introducing it with context about Tanya's newly released book "From Shadows to Safari." What happens when someone grows up witnessing apartheid's segregation, yet is raised with values that challenge the system around them? How do early experiences of injustice shape a lifelong commitment to bringing people together across cultural divides?

This revisited conversation explores the complex journey from South Africa to Australia, examining how childhood experiences of racism and cultural difference can become the foundation for transformative leadership in diversity and inclusion. In their original discussion, Tanya shares compelling stories about adapting to new cultures, from misunderstanding Australian dinner party etiquette to her unique approach of inviting strangers to share meals while travelling alone.

Tanya's book "From Shadows to Safari" provides deeper context to the stories shared in this conversation. Get your copy at redheadcommunications.com/living-book/#subscribe

Connect with Tanya on LinkedIn and via her website.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

The Hardest Question: What tools do we have for peace?

Sat, 12 Jul 2025 06:00:00 +1000

In this solo episode, Trisha explores whether the same cultural intelligence capabilities that help us work across cultures might also be tools for building peace.

Drawing from insights at the International Positive Psychology Association World Congress, Trisha examines Peter Singer's concept of expanding our "moral circle" and Barbara Fredrickson's research on positive emotions, sparked by reflections from David Livermore and Martin Seligman.

Discover how CQ Strategy, Knowledge, Drive, and Action might offer pathways beyond tribalism, and learn practical approaches for designing learning experiences that broaden perspectives rather than reinforce divisions.

Resources mentioned include Peter Singer's work on expanding moral circles (petersinger.info), David Livermore's cultural intelligence research (davidlivermore.com), and Martin Seligman's positive psychology foundations (positivepsychology.com).

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Andrew Sykes - Building Trust, Floor by Floor

Sat, 05 Jul 2025 06:00:00 +1000

In this episode, Trisha interviews Andrew Sykes, author, speaker, and founder of Habits at Work, who brings the science of behavioural change into business performance. Andrew is a lecturer at the Kellogg School of Management, where he helps leaders build trustworthy organisations.

Drawing from his powerful personal shift during the 1995 Rugby World Cup in South Africa, Andrew explores how trust is built "floor by floor" like a skyscraper. The conversation delves into why trust often breaks down in diverse teams and how cultural intelligence intersects with trust-building.

Andrew reveals practical strategies for building trust through intentional habits, especially when working across cultural differences. He shares insights on why demonstrating curiosity and care can transcend cultural barriers and how organisations can systematically embed trustworthy practices into their culture.

Connect with Andrew via LinkedIn, his website, the Habits at Work website, and the website for executive experiences Cerene Life .

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Dr. Kristal Walker - Building Authenticity and Cultural Intelligence Together

Sat, 28 Jun 2025 06:00:00 +1000

In this episode, Trisha interviews Dr. Kristal Walker, Vice President of Employee Wellbeing at Sweetwater and a certified professional in training management. Dr. Kristal shares her remarkable transformation from high school dropout to doctoral graduate, revealing how this journey fundamentally shaped her approach to leadership and creating inclusive environments where people don't have to "code switch or shrink" to belong.

They explore Dr. Kristal's innovative Four D Learning Lifecycle (Design, Develop, Deliver, Debrief) for designing cultural intelligence training that creates lasting change, and dive deep into the powerful concept of "brave spaces" versus safe spaces. Dr. Kristal challenges conventional thinking by reframing a critical question many professionals face: instead of asking "How do I fit in?" she advocates for "How do I stay grounded while I navigate this system?" This shift in perspective offers a transformative approach to authentic leadership in diverse corporate environments.

Through personal anecdotes and professional insights, Dr. Kristal demonstrates how authenticity serves as the foundation of credibility and how leaders can maintain their authentic selves while delivering exceptional results for their organisations.

Connect with Dr Kristal Walker on LinkedIn.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Jerry Jones - Helping Teams Get Unstuck Through Human Connection

Sat, 14 Jun 2025 06:00:00 +1000

This week, Trisha interviews Jerry Jones, founder of Culture Blend and a learning strategist with over 15 years of experience helping organisations navigate cultural transitions. Jerry brings unique insights from coaching more than a thousand professionals through significant cultural shifts, having lived and worked in China for a decade himself.

The conversation reveals Jerry's counterintuitive approach to learning design and why he believes most training fails before it starts. Jerry shares a profound shift moment from a deeply personal conversation with his son that challenged his assumptions about understanding and perspective, demonstrating how the most powerful learning happens when we step back and truly listen.

They explore Jerry's philosophy that "growth happens when people feel seen, challenged, and supported" and uncover his surprising strategies for helping teams get unstuck. The discussion takes an unexpected turn into Jerry's thoughts on AI's impact on humanity and whether technology will ultimately bring us closer together or drive us further apart.

Jerry also shares insights from an eye-opening experience in North Korea and reveals why he thinks we should "postpone" rather than lower our expectations during major transitions. This perspective challenges conventional wisdom about change management.

Connect with Jerry via his website thecultureblend.com, LinkedIn and check out his Podcast Diesel and Clooney Unpack the World

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Revisiting Cath Brew - Can you hear what your body is telling you?

Sat, 07 Jun 2025 06:00:00 +1000

In this Pride Month episode, Trisha revisits her powerful conversation with Cath Brew, a global LGBTQ+ consultant and shamanic practitioner who brings a unique somatic perspective to cultural intelligence. Cath explores how our bodies often communicate cultural awareness before our minds catch up, offering practical alternatives to traditional mindfulness approaches.

The conversation delves into Cath's profound shift moment about learning to trust her intuition, her insights from working with Aboriginal culture in Australia, and her approach to navigating difficult LGBTQ+ conversations through body awareness. Cath's beautiful metaphor of building boardwalks between communities offers practical wisdom for anyone seeking to understand across cultural divides.

What makes this episode special is Trisha's guided exercise at the end, where listeners practice Cath's technique of noticing physical responses to cultural difference, giving feelings colour, texture, and size to transform them into actionable insights. Whether you're comfortable with traditional reflection methods or seeking alternative approaches to cultural intelligence, this episode offers tools for recognising when your body signals cultural discomfort.

Connect with Cath on LinkedIn and ask her to send her free resource to help guide your physical and emotional observations. You can learn about Cath's work as an LGBTQ+ Consultant and Coach here and about her work helping people heal from emotional pain here

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

CQ Fundamentals - Building Cultural Intelligence Through Reconciliation

Sat, 31 May 2025 06:00:00 +1000

In this episode, Trisha takes listeners back to the fundamentals of Cultural Intelligence (CQ), exploring all four capabilities through the lens of Australia's National Reconciliation Week. After 55 episodes focusing primarily on CQ Strategy, she provides a comprehensive overview of the complete CQ framework: Drive (motivation), Knowledge (understanding), Strategy (metacognition), and Action (behavioural adaptation).

Using National Reconciliation Week as a practical example, Trisha demonstrates how each CQ capability can be developed and applied in real-world contexts. The episode includes insights from Sharon Gray (Episode 28), who speaks from her Kamilaroi and Scottish heritage about building cultural understanding and community engagement. Through personal anecdotes and practical applications, listeners discover how cultural intelligence isn't about mastering everything at once, but developing capabilities that work together like instruments in harmony.

Key insights include understanding your cultural motivations, building knowledge thoughtfully, practising metacognitive reflection, and adapting behaviours meaningfully. Trisha emphasises moving beyond performative gestures to genuine cultural engagement, whether in workplace settings or community contexts.

You can connect with Sharon via LinkedIn and listen to her episode, 'Sharon Gray - Winangar Guru: Listen Deeply, Go Slowly and Respect Everything' Here

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Hanlie van Wyk - Reasonable Revolutionaries and Human Eco-Cultures

Sat, 24 May 2025 06:00:00 +1000

In this episode, Trisha interviews Hanlie van Wyk, a systems thinker, social scientist, and cultural insights advisor whose work spans South Africa, the UK, Singapore, and the United States. They explore Hanlie's concept of "human eco-cultures" viewing organisational cultures as ecosystems that leaders can proactively design rather than simply manage. The conversation delves into how her hate crime research in South Africa shifted her perspective and contributed to national legislation, demonstrating how Cultural Intelligence (CQ) can address foundational biases before they escalate to discrimination and violence. Key insights include how leaders experience their greatest shifts when they realise actions speak louder than words, and Hanlie's inspiring vision of becoming "reasonable revolutionaries" who forge new paths with courage and kindness.

Connect with Hanlie van Wyk. Resources mentioned include the Anti-Defamation League's Pyramid of Hate and Bronfenbrenner's Ecological Systems Theory.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Responding to Moments of Shift with PAUSE

Tue, 20 May 2025 06:00:00 +1000

This week, Trisha continues her exploration of cultural intelligence by introducing the P.A.U.S.E. Process, a practical framework for responding effectively to cultural shift moments. Building on last week's S.H.I.F.T. Signals, Trisha breaks down each step of the P.A.U.S.E. Process.

Drawing on insights from previous guests, including neuroscientist Mark Williams, psychologist Monique Toohey, and global leadership expert Dawn Bryan, Trisha offers concrete techniques for transforming challenging cultural encounters into opportunities for growth and connection.

A downloadable guide to the P.A.U.S.E. Process will be available on Trisha's Substack. Connect with Trisha on LinkedIn to share your experiences applying these frameworks in your cultural interactions.

Recognising Moments of Shift

Fri, 09 May 2025 06:00:00 +1000

This week, Trisha Carter, an organisational psychologist, introduces the second series of 'The Shift,' focusing on enhancing cultural intelligence. She revisits the four foundational areas of cultural intelligence: CQ drive, CQ knowledge, CQ strategy, and CQ action, emphasising the metacognitive aspects. Trisha introduces the 'Shift Signals Guide,' a tool to recognise pivotal moments of cultural shift using the acronym S.H.I.F.T. (Sensations, Hesitations, Intense emotions, Frames of reference clashing, Time perception altering). The episode explores each signal in detail with real-life examples.

A downloadable guide will be available on Substack.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Cultural Intelligence in Times of Turmoil

Fri, 14 Mar 2025 06:00:00 +1000

This week, Trisha explores the importance of cultural intelligence amidst global chaos and uncertainty, encouraging listeners to act with cultural intelligence to preserve humanity and effectiveness during challenging times. Trisha revisits the four areas of cultural intelligence and offers strategies to sustain it, such as recognizing emotional responses, seeking diverse information, practising perspective-taking, maintaining human connections, and knowing one's values. She also shares an impactful experience centred around the monument for Tommie Smith, John Carlos, and Peter Norman, stressing the importance of standing as an ally during critical moments.

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Flor Bretón-García - Empowering Global Leaders

Sat, 01 Mar 2025 06:00:00 +1000

This week, Trisha Carter chats with Flor Bretón-García, a seasoned expert in navigating cultural complexities within organizations. Flor shares her personal migration journey from Venezuela to the US and Germany, discussing the emotional and professional challenges she overcame. They explore how cultural shifts influence workplace dynamics, the impact of language and accents in the workplace, and the critical role of storytelling in leadership development. The episode emphasizes empathy, inclusion, and the importance of culturally aware practices in today's globalized work environment.

Connect with Flor via LinkedIn

As mentioned in the episode:

Families in Global Transition

The Kaleidoscope Group

Episode 23 Dr Joanna Selles - Storytelling for Cultural Shifts

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Quinton Pretorius - Shifts Through Experiential Learning

Fri, 14 Feb 2025 06:00:00 +1000

This week, Trisha Carter, an organisational psychologist and cultural intelligence explorer, chats with Quinton Pretorius, a leading facilitator in cultural intelligence and leadership development from South Africa. They discuss the importance of immersive learning experiences for leaders, the impact of cultural intelligence on leadership, and the ways in which cultural experiences can shift perspectives. Quinton shares insights from his personal experiences, including the concept of 'Ubuntu,' the significance of African time, and the powerful moments of reflection derived from cultural immersions.

You can connect with Quinto on LinkedIn or via his website www.culturalintelligenceafrica.com

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Sarah Black - Merging Cultural Intelligence with AI Innovation

Fri, 31 Jan 2025 06:00:00 +1000

In this episode, Trisha Carter, an organizational psychologist and expert in cultural intelligence, is joined by return guest Sarah Black, founder of Athru Communications with extensive experience in communication and PR. The discussion revolves around the four capabilities of cultural intelligence—CQ Drive, CQ Knowledge, CQ Strategy, and CQ Action—and how they apply to working with AI. The conversation explores strategies for integrating AI within organizational cultures, addressing knowledge gaps, and ensuring ethical and effective use of AI while maintaining human connection and emotional intelligence.

Check out Sarah Black on LinkedIn and sign up for her Newsletter.

Some links discussed this week:

Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

What We've Learned So Far - Part Eight

Fri, 17 Jan 2025 06:00:00 +1000

In this episode, Trisha reflects on conversations with past guests, such as Dr. Michelle McQuaid, Reverend Dr. Gary Mason, and Tanya Finney. Trisha highlights the power of storytelling, intentional cultural reflection, and small, consistent actions in fostering cultural awareness and understanding. These insights demonstrate that meaningful change requires patience and the creation of spaces for authentic dialogue.

As mentioned in the show: check out Episode 23 Joanna Sell- Storytelling for Cultural Shifts

Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

New Year, New Perspectives: Cultivating CQ in 2025

Fri, 03 Jan 2025 06:00:00 +1000

This week Trisha outlines her goals for 2025, with a focus on cultural intelligence (CQ). She discusses her plan to deepen her reflection practice through regular journaling and explores the intersection of CQ and artificial intelligence, including the potential benefits and risks. Trisha also shares her personal joy of becoming a grandmother. She encourages listeners to set their own CQ goals, whether by increasing drive, expanding knowledge, refining strategy, or adapting behaviours. Join Trisha in this journey of growth and discovery throughout the year via Substack or LinkedIn.

Revisiting: Grace Boker Mungkaje - Deciding when to climb the tree.

Fri, 13 Dec 2024 06:00:00 +1000

With Trisha working with Papua New Guinea expatriates this week we wanted to revisit her interview with Grace Boker Mungkaje.

Grace Boker Mungkaje a Forensic Auditor from Papua New Guinea. Grace speaks about growing up as a Third Culture Kid (TCK) in the USA, returning to PNG and making cultural shifts as she was selected for opportunities and scholarships around the world. Her awareness of the need for cultural shifts began young as she was told not to climb the trees in her village in PNG after returning from the USA. We also speak about the need for Auditors to have cultural intelligence in their work as they build bridges across organisational cultures.

Grace's global moves included relocating to Australia where she met Trisha - then as she was awarded a Chevening Scholarship, completing a Masters Degree in Forensic Audit and Accounting she moved to Wales. Later she was selected to be a part of the Young Pacific Leaders group an Australian award– and then more recently selected to be a part of the US Professional Fellows program where she went and worked in the USA.

You can connect with Grace on LinkedIn especially if you want to learn more about her work supporting people in their scholarship applications.

If you want to learn more about TCK's from Tanya Crossman, the resources on her website and in her books are a great place to begin.

Reflections on the Road

Fri, 15 Nov 2024 06:00:00 +1000

This week, Trisha reflects on her recent experiences in the USA, including attending the CQ Fellows Retreat. She explores cultural intelligence (CQ) focusing on metacognitive aspects, reflecting on her learning from experts like Cal Newport, Chris Argyris, and Dr. Darryl L. Washington. She also shares her observations about empathy and small cultural adaptations from her current travels around the USA.

Dr Tanya Finnie - From Shadows to Safari: A Journey Through Diversity

Fri, 08 Nov 2024 06:00:00 +1000

In this episode, Trisha Carter, an organizational psychologist and expert in cultural intelligence, speaks with Tanya Finnie, Founder of Redhead Communications. They discuss key aspects of cultural intelligence, Tanya's multicultural experiences, and how these have shaped her professional journey. Tanya shares insights on the importance of bridging cultural divides, her experiences growing up in apartheid-era South Africa, and the challenges and rewards of immigrating to Australia. Tanya also highlights her current work in cultural diversity, including her upcoming book and the Diversity and Inclusion Summit she has founded, soon to be held in Melbourne. Listeners are encouraged to be curious, challenge their perspectives, and strive to eliminate the 'isms' in society.

Connect with Tanya on LinkedIn and via her website and learn about the Melbourne Diversity and Inclusion Summit here

The Reverend Dr. Gary Mason: Part 2 - Shifts towards Peace

Fri, 01 Nov 2024 06:00:00 +1000

In this episode, Trisha, an organizational psychologist, and cultural intelligence expert explores key themes in conflict transformation. This is the second part of a moving discussion diving into the shifts that need to happen in individual hearts and minds to build communities and societies towards peace. Trisha’s guest the Rev. Dr. Gary Mason, has over 30 years’ experience in peace-building in Belfast. He shares his experience, observations and wisdom around perspectives of history, the power of the narratives we share and encourages us all to continue the work of

Learn more about Gary's work https://www.rethinkingconflict.com/ and you can reach him at gary@rethinkingconflict.com

Subscribe to our NEW Substack here!

And reach out with any questions you may have for the CQ Fellows trisha@cicollective.com

The Reverend Dr. Gary Mason: Part 1 - Shifts towards Peace

Fri, 25 Oct 2024 06:00:00 +1000

In this episode, Trisha, an organizational psychologist, explores key themes in conflict transformation. Joined by Rev. Dr. Gary Mason, who has over 30 years experience in peace-building in Belfast, they delve into appreciating diverse cultures and the impact of different narratives on societies - crowd psychology. The discussion highlights linguistic violence and historical contexts affecting people's thinking and decision making. Gary shares insights from religious and political leaders to reflect on the Northern Ireland peace process. They discuss how leadership can be crucial in fostering peace. Gary's personal anecdotes and reflections on historical contexts enrich the conversation, offering valuable lessons in resolving conflicts and understanding diverse perspectives.

Learn more about Gary's work https://www.rethinkingconflict.com/

And subscribe to our NEW Substack here!

Dr. Michelle McQuaid - Shifting Away from the 'Good Girl' Mindset

Fri, 18 Oct 2024 06:00:00 +1000

In this episode, organizational psychologist Trisha Carter converses with Dr. Michelle McQuaid about the personal shifts that foster growth and well-being. Trisha reflects on the value of metacognitive thinking and the importance of reflection. Michelle shares her journey of experiencing shifts in thinking, in overcoming 'good girl' beliefs, asking key reflective questions about who sets the terms and outcomes for 'good girl' behaviour. They also discussed the value of David Cooperrider's Appreciative Inquiry method for effective change management. They discussed the value of data in motivating change and Trisha referenced data on leadership and wellbeing that Michelle and her team had used to move workplaces to change. Other research referenced included Deci and Ryan's Self Determination Theory, Dr Kristen Neff and self compassion, B.J. Fogg and tiny habits

Throughout, the discussion highlights practical advice on adapting to new environments, career transitions, and maintaining personal and collective well-being.

You can learn more about Michelle's work at The Good Girl GameChangers and https://www.michellemcquaid.com and connect with her on Linked in

What We've Learned So Far - Part Seven

Fri, 11 Oct 2024 06:00:00 +1000

This week, Trisha reflects on the insights shared by five diverse guests, highlighting the themes of cultural intelligence, service, and appreciation of differences. She explores how these themes emerge through the guests' experiences, such as 'lightbulb moments', understanding power distance, the value of failure, and celebrating generational diversity. These reflections offer valuable lessons in increasing cultural awareness and adopting strategies for better intercultural interactions.

Dr. Marc Geil - Shaping Global Business with Cultural Intelligence

Fri, 04 Oct 2024 06:00:00 +1000

This week, organizational psychologist Trisha Carter speaks with Marc Geil, the Global Director of Culture and Employee Experience at Wahl Clipper. Marc shares his transformative experiences as a Rotary Youth Exchange student in Japan, highlighting his shift in perspective through cultural immersion. They discuss the metacognitive aspect of cultural intelligence, emphasizing the importance of understanding diverse perspectives within global business and employee environments. Marc also speaks on applying cultural intelligence to organizational culture and personal interactions. They explore how cultural intelligence can be applied beyond international boundaries, recognizing diverse generations and ethnicities. Through personal anecdotes and professional insights, Marc provides advice for those navigating cultural differences, aiming for deeper global connection and understanding.

If you would like to connect with Marc you can find him on LinkedIn

Samkelo Blom - Cultural Insights and Leadership Shifts in South Africa

Fri, 27 Sep 2024 06:00:00 +1000

This week, organizational psychologist Trisha speaks with Samkelo Blom, a thought leader and CEO of a boutique HR consultancy in South Africa. They discuss the concept of cultural intelligence (CQ) focusing on the metacognitive aspect of CQ strategy. Samkelo shares his experiences growing up in South Africa, his professional journey in human resources, and the cultural shifts he has encountered. They delve into the challenges of balancing cultural and corporate leadership responsibilities and the importance of understanding and adapting to different cultural perspectives. The episode highlights the significance of inclusive cultures, resilience, and the role of leadership and HR in transforming organizations. Samkelo also shares personal insights on parenting, particularly raising daughters, and his hopes for future generations working in more inclusive and supportive environments.

You can learn more about Samkelo and the work of his organisation here and connect with him on Linked In here.

Jennifer Izekor - Cultivating Leaders with Cultural Intelligence

Fri, 20 Sep 2024 06:00:00 +1000

This week, Trisha interviews Jennifer Izekor, Above Difference's CEO and founder. They discuss the importance of cultural intelligence (CQ) in leadership and inclusive practices. Jennifer shares insights from her personal and professional journey, including her cross-cultural upbringing and work fostering inclusive leadership. They explore the challenges and rewards of implementing cultural intelligence in various sectors, emphasizing the need for vision, empathy, and strategic thinking in driving organizational change. Jennifer also talks about an upcoming learning event aimed at enhancing cultural intelligence and inclusive leadership skills.

Connect with Jennifer via LinkedIn or Above Difference's website and register for their learning event here

Revisiting David Livermore and Cultural Intelligence

Fri, 06 Sep 2024 06:00:00 +1000

In this episode, we revisit an earlier episode and the second part of an interview with David Livermore, a key researcher, author and speaker in the Cultural Intelligence field. Trisha explains why this episode is so vital in learning how to help ourselves and others shift.

She also offers a surprise prize to the first listeners to share about the episode!

You can pre-order David’s new book here

Reflections on Confidence and Cultural Intelligence

Fri, 30 Aug 2024 06:00:00 +1000

This week, Trisha reflects on the role of confidence in Cultural Intelligence and the potential impact of the Dunning Kruger effect which she was thinking about after listening to Katy Milkman’s latest podcast. She discusses Culture Shock from the perspective of the conscious competence learning model and recommends expatriates in a new location give themselves a learning buffer. Please reach out to Trisha with recommendations for researchers to interview for Series 2 - and she would love to connect on LinkedIn.

Brian Johnson - From Major League Catcher to DEI Consultant

Fri, 23 Aug 2024 06:00:00 +1000

This week, Trisha, talks to Brian Johnson—a former professional baseball player who played in the US Major League. Some major life shifts saw Brian evolve into a Diversity, Equity, and Inclusion, Executive Consultant. Trisha and Brian discuss his experiences growing up in culturally diverse Oakland, his sports career, and key experiences that fostered his cultural intelligence. They unpack the athlete's metacognition and how the thinking processes of instant responses are developed. Brian also shares personal stories about his family and offers advice for those looking to create a more inclusive world. Tune in for an inspiring conversation about embracing diversity and fostering inclusion.

If you want to learn more about Brian's baseball career - here is his Wikipedia page and one of his memorable career moments. Connect with Brian on LinkedIn and check out his Kaleidoscope Group bio. And Follow his podcast Talent Chasing

Shaikh Fadilah Ahmad - From Diplomacy to Coffee: Embracing The Shifts

Fri, 16 Aug 2024 06:00:00 +1000

This week, Trisha interviews Shaikh Fadilah Ahmad, a former diplomat from Brunei, Darussalam. Shaikh Fadilah shares his rich career experiences spanning 30 years and his seamless transition to 'coffee diplomacy' after retirement -at least from the Diplomatic Service. The conversation dives into the importance of cultural intelligence (CQ) and how Fadilah applied his early learnings of respect and cultural adaptability in his diplomatic career. They also discuss his successful pivot to owning a coffee shop, mentoring young entrepreneurs, and his involvement in social causes. His passion for coffee culture and art exhibitions in his cafe is underlined, offering a unique blend of business, personal connection, and social impact.

You can connect with Fadilah on LinkedIn and/or explore his cafe (especially the cake gallery) via his website and if you are lucky enough to visit in person -enjoy!

What We've Learned So Far - Part Six

Fri, 09 Aug 2024 09:00:00 +1000

In this episode, Trisha reviews key themes from the last five interviews, highlighting common moments of cultural shifts experienced by guests Mikkel Orlovski, Kristin Ekkens, Sharon Gray, Bridget Romanes, and Cheryl Doig. Through anecdotes and discussions, she emphasizes the importance of creating safe learning spaces, recognizing social value, and forming personal relationships. Trisha also hints at what's happening in series two of The Shift.

Cheryl Doig - Walking with the Futures Aunty

Fri, 02 Aug 2024 06:00:00 +1000

This week, host Trisha interviews Cheryl Doig, a futures and foresight practitioner with a deep background in education. They discuss the importance of cultural intelligence (CQ) and CQ Strategy for the future. Cheryl shares her journey to becoming known as a 'Futures Aunty' and emphasizes the significance of understanding different perspectives and histories as we think about both the future and the past. The conversation delves into the impact of random and cataclysmic events on communities, particularly referencing the Christchurch earthquakes and the terrorist attack. They also discuss the shifts in New Zealand in cultural understanding between Māori and Pākehā populations. Cheryl describes her work and the importance of anticipation and building resilient mindsets for future preparedness. She also discusses her involvement in projects related to intergenerational fairness and how various generations can shape future policies. The episode concludes with reflections on Cheryl's accomplishments and the importance of supporting others in their journey towards effective futures thinking. To learn more - Cheryl referenced Roman Kryznaric and the Three Horizons tool which she speaks more about in this interview. Sign up for Cheryl's newsletter on her website and explore other resources she recommends Connect with Cheryl on LinkedIn to continue the conversation

Bridget Romanes - Cultural Shifts with Global Mobility

Fri, 19 Jul 2024 06:00:00 +1000

This week, Trisha interviews Bridget Romanes, founder of New Zealand business, Mobile Relocation Limited. They discuss Bridget's experiences living in India and Singapore as a diplomat, her insights into cultural intelligence, and how her company supports people relocating to New Zealand. Bridget shares personal stories of adapting to new cultures, the importance of accepting and understanding local ways, and strategies to help expats thrive, including recognising the relocation cycle and building friendships. The conversation also covers the evolution of the global mobility industry, particularly in light of the COVID-19 pandemic, and the shift towards prioritising the emotional as well as practical needs of relocating employees. Bridget highlights the critical role of empathy and professionalism in her team's work and how these values help new arrivals to settle effectively. They also touch of neurodivergence (ND) and how the process of understanding how someone with a ND brain is experiencing the world is akin to exploring a different culture.

In this episode Bridget and Trisha referred to Dr Shireen Chua, they discussed TEMI, The Employee Mobility Institute and Bridget's company Mobile Relocation

To connect with Bridget reach out to her on Linked in or email her at bridget@mobile-relocation.com

Sharon Gray - Winangar Guru: Listen Deeply, Go Slowly and Respect Everything

Fri, 12 Jul 2024 06:00:00 +1000

This week, Trisha interviews Sharon Gray, a longtime colleague and friend, known for her extensive work enhancing inclusion and increasing Indigenous employment. Sharon shares insights from her career in the Australian government, non-profit organisations, big corporations, and her consultancy. They discuss the importance of cultural competency, walking alongside people to help them learn; effective community engagement, and creating social and economic opportunities for Indigenous communities. Sharon highlights the principles of deep listening, the cultural significance of acknowledging traditional lands, and the transformative impact of Reconciliation Action Plans (RAPs) in organisations. The conversation also delves into the concept of social value, emphasising its role in inclusive development and intergenerational wealth creation. Sharon’s vision is big - she advocates for local content in projects and takes a holistic approach to infrastructure development enabling community development, and ensuring widespread and sustainable benefits. This is an episode that could shift your thinking and give you hope for Australia.

You can connect with Sharon via Linked in and learn more about the Social Value initiative here.

Kristin Ekkens - Edgewalking with Cultural Intelligence

Fri, 05 Jul 2024 06:00:00 +1000

In this episode, Trisha interviews Kristin Joy Ekkens, an award-winning cultural strategist and CEO of Exponential Inclusion. They discuss Kristin's journey into cultural intelligence (CQ), her experiences with Latino culture, and her transformative work with organizations. They delve into the metacognitive aspect of CQ, thinking about thinking, and how strategies can help individuals and organizations manage diversity effectively. Kristin shares insights from her work with Edgewalkers, network creators, and her vision for a global movement promoting shared humanity and inclusive practices. Listeners gain a deep understanding of how CQ impacts personal and organizational growth, and how fostering empathy and strategic thinking can bridge cultural divides. Connect with Kristin on LinkedIn or through the Exponential Inclusion website for more information on her initiatives.

References from this episode

Inclusion at Scale Podcast: Episode 10 with Dr Judi Neal

Tanya Crossman - Third Culture Kids

Grace Boker Mungkaje - Deciding when to climb the tree

Mikkel Orlovski -Using Games to Build Cultural Intelligence

Fri, 28 Jun 2024 06:00:00 +1000

In this episode, Trisha interviews Mikkel Olovsky, a diversity and inclusion professional, with extensive experience as an HR consultant working within organisational cultures. They discuss the significance of metacognitive aspects of Cultural Intelligence (CQ) and explore how Mikkel uses games and engaging activities to help organisations understand and apply CQ strategies. Mikkel shares personal experiences and methods that highlight the emotional and cognitive shifts required for cultural adaptability. He also talks about his innovative approaches to training and his plans to make his games and training methods widely available.

You can connect with Mikkel via Linked in

What We've Learned So Far - Part Five

Fri, 21 Jun 2024 06:00:00 +1000

In this episode, Trisha reviews key themes emerging across the last five episodes.

This makes the practice of reflection real. It is a key metacognitive skill that can build cultural intelligence. It is interesting to see that somewhat different themes emerge in these episodes from some of the earlier summaries.

This quote is from Lucy Butters, Shifts for Cultural Intelligence Facilitators, episode 24; "Learning happens when we feel something, especially something like this - you have to be motivated yourself. You want to take it on and commit to some different ways of being and doing."

Lucy Butters - Shifts for Cultural Intelligence Facilitators

Fri, 14 Jun 2024 06:00:00 +1000

In this episode, Trisha interviews Lucy Butters, a Cultural Intelligence Master Facilitator. Lucy has been an academic and worked with the British Council in many locations with people from over 80 countries. Through training, coaching and speaking she has helped thousands of people develop their Cultural Intelligence (CQ) enabling leaders, teams and organisations to be more successful working across cultures.

Lucy and Trisha discuss the tension between sharing the knowledge in a training session and processing the awareness, the feelings that people carry about culture. Lucy speaks about using the body and trusting the intuition of facilitation. They also reference the tension of time awareness - especially in some cultures - and the need to be available for questions and discussions. Lucy describes how cultural trainers need to check their own CQ and be aware of all four capabilities while facilitating.

Lucy is working on a book to share with cultural trainers to increase knowledge and skills. She is also collaborating on a project using Lego Serious Play to create change and build CQ

To connect with Lucy, reach out via LinkedIn here where Lucy regularly posts about her work and learnings.

Joanna Sell- Storytelling for Cultural Shifts

Fri, 07 Jun 2024 06:00:00 +1000

In this episode Trisha speaks with Joanna Sell, an Intercultural trainer, author, academic, historian and expert in the art of story telling.

There are many stories told in this episode from the story of Joanna's Grandma who gave hope in dark times, to the story of a shift Joanna experienced while facilitating a World Café. We discuss the power of story telling and story listening and how stories can be used to build empathy and understanding or to manipulate. Both outcomes are shifts but only one will build understanding of the mosaic of cultural identities -ours and others - this is Joanna’s intention in her storytelling.

Resources are described and discussed such as UNESCO’s story circles methodology and Joanna’s resource the Story Canvas. You can download the Mosaic Chapter from her book here

Listen to this episode for strategies to unpack beyond the single story to see people in their more detailed mosaic, to find the strengths in stories and to learn how to share hope.

You can listen to Joanna's interviews here at one world stories and explore her website here

Plus you can connect with her on Linked in and buy her book here

Emily Rogers - Shifts in Transitions

Fri, 31 May 2024 06:00:00 +1000

In this episode, Trisha interviews Emily Rogers - a Leadership and Transitions Coach based in New Zealand. Emily has experienced many location transitions - from small town country South Australia to some of the biggest cities in the world, India, China and Taiwan. She has learnt to thrive in each of these shifts and now shares the skills and strategies she developed in these experiences with individuals and organisations in transition.

They discuss the power of questions to help people to reflect, to move beyond judgement and consider other possibilities. Emily shares how the process of Action Learning has been a significant development piece for her in her coaching.

The discussion also references William Bridges book Transitions: Making Sense of Life's Changes

You can connect with Emily on LinkedIn and listen more to her in her podcast series available via her website where you can also sign up for her newsletter.

Rick Petry - The Culturally Intelligent Lawyer

Fri, 24 May 2024 06:00:00 +1000

In this episode, Trisha interviews Rick Petry, a former trial attorney who is now an Adjunct Professor and the Director of Diversity, Equity and Inclusion at the Mitchell Hamline School of Law in St Paul, Minnesota.

They speak about the shifts lawyers need to make to be effective in their work in today's world and the role that Cultural Intelligence (CQ) can play in helping lawyers grow their capabilities in dealing with diversity.

Rick speaks of the challenges he has been facing as the Director of DEI at the School of Law, and how he has been navigating them. His heart for lawyers and equipping them to be successful in today's world comes across strongly. He is currently working on a book: The Culturally Intelligent Lawyer. If you want to connect with Rick to learn more about him and his work you can find him here on LinkedIn

Monique Toohey - Cultural Intelligence for Mental Health Professionals

Fri, 17 May 2024 06:00:00 +1000

In this episode Trisha interviews Monique Toohey a Psychologist who is also a certified CQ Facilitator. Monique shares her story of shifting in her awareness of culture and in her beliefs and experiences from being a part of the dominant culture to being a part of both the dominant and a minority culture. These experiences prepared Monique to approach mental health with clients from many different backgrounds with curiosity and deep caring about the people she is working with. The challenges for mental health professionals in a multicultural community are raised with both acknowledging the need for cultural intelligence in the profession. There is also an interesting discussion on the difference between cultural safety and cultural intelligence and the confusion that is sometimes created when people think of cultural safety.

Please connect with Monique on LinkedIn and sign up for her free webinar on Cultural Intelligence in Mental Health Care and / or go deeper with her 2 Day training course.

What We've Learned So Far - Part Four

Fri, 10 May 2024 06:00:00 +1000

In this episode Trisha reviews some of the key themes to emerge from the past five interviews identifying repeated themes in people's moments of shift.

Her goal is to help us recall the key elements that people shared and suggest some aspects we can learn from, as we endeavour to help ourselves or others see things from different perspectives.

The Thinking Routines that are referenced are available on the Project Zero website here.

Loren Rosario-Maldonado - Cultural Shifts for Keynote Speakers

Fri, 03 May 2024 06:00:00 +1000

In this episode, Trisha interviews Loren Rosario-Maldonado who was part of Trisha’s mastermind group in CQ Fellows 2023. Loren is a Keynote speaker and the award-winning author of “Becoming The Change: The Power of Cultural Intelligence”. In the keynotes and her book, she shares her knowledge and experience drawing on years of global team leadership and HR knowledge and her research and current PhD studies. Trisha and Loren discuss the shifts that Loren went through in understanding her own cultural influences, which she shares in her book and the preparation she puts into her keynotes to support the audience in their shifts. You can learn more about Loren and her work on her website, connect with her on LinkedIn and buy her book.

Dawn Bryan - Shifts for Global Leaders

Fri, 26 Apr 2024 06:00:00 +1000

In this episode Trisha interviews Dawn Bryan, a global leader with over 30 years of experience. Dawn speaks about her early experiences while working in Ethiopia, her experience of leading a global virtual volunteer Board of an award winning organisation, and her more recent work leading the Global Practice at the consulting firm, The Kaleidoscope Group. Global leaders face unique challenges. Dawn speaks about some of the ways Kaleidoscope Group works to develop empowered leaders to meet those challenges. If you would like to connect with Dawn on Linked In, please reach out to her here And if you would like to receive the special discount on the Empowered Leaders Training that she spoke about, just email and ask.

Mental Shifts in Tragic Situations

Fri, 19 Apr 2024 06:00:00 +1000

In this episode Trisha discusses recent tragic events in Sydney. She describes people’s reactions and the different perspectives people took. Looking through the lens of learnings from earlier episodes Trisha considers people’s responses. She reflects on the impact of such events on individuals, groups and society and the impact that has on people at work. She encourages all who are working with people, caring for others, to alsoe take care of ourselves in challenging times.

If you want to reach out to Trisha connect with her on Linked in here

In Australia, support is available at Beyond Blue on 1300 22 4636, Lifeline on 13 11 14, 13YARN: 13 92 76 and

Global helplines can be found here https://findahelpline.com/i/iasp

Tim Barrett - Cultural Intelligence for High School Students

Fri, 12 Apr 2024 06:00:00 +1000

This week Trisha sits down (IN PERSON! - sorry for the sound quality) with Tim Barrett the head of Saint Andrews Institute of Learning in Noosa, Australia to discuss how he's helping students recognise those moments of Shift and expanding their knowledge of cultural intelligence.

They discussed techniques teachers use to help students develop empathy and to think differently in the learning processes. Tim referenced Project Zero and visible thinking routines from Harvard University and spoke about how he uses these tools in designing learning experiences including an e-learning Cultural Intelligence course he has designed for students.

Tim is inspired by young people and sees hope in what they bring to the world now and for the future. If you want to learn more about Tim and his work you can follow or connect with him on Linked In.

Greg Dearsly - Cultural Intelligence and Workplace Health and Safety

Fri, 15 Mar 2024 06:00:00 +1000

In this episode, Trisha speaks with Greg Dearsly, an Occupational Health and Safety Consultant AND a certified Cultural Intelligence Facilitator. Greg lives and works in Aotearoa New Zealand.

They speak about the impact of culture on safety at work and the need for Health and Safety Professionals to have a strong people focus and high cultural intelligence.

Greg shares sobering statistics about the impact of poor workplace health and safety in New Zealand and his passion to respectfully reach everyone within a workplace to improve that. And reaching everyone with respect means understanding where they are coming from, the languages and cultures they live within, and how aspects such as neurodiversity shape how people show up at work. And that needs cultural intelligence!

To increase that capability Greg has started a podcast – The Culturally Intelligent Safety Professional. Check it out on Spotify and IHeart Radio

Connect with Greg on LinkedIn to have a great discussion about these issues at work

Tanya Crossman - Third Culture Kids

Fri, 08 Mar 2024 06:00:00 +1000

In this episode Trisha interviews Tanya Crossman. Tanya is the Director of Research and International Education at TCK Training, and also offers intercultural consulting and coaching services. She has lived in four countries, and has nearly two decades of experience working with Third Culture Kids and international families.

They discuss TCKs -Third Culture Kids -and their experience of living in other cultures and how their perspectives of that culture are often different to their parents. Tanya’s research into TCKs and their identity formation and the shifts they make as the develop their own awareness are illustrated with her own experiences.

Tanya is the author of Misunderstood: The Impact of Growing Up Overseas in the 21st Century and the upcoming Thongs or Flip-Flops? Australian kids overseas and what comes next. You can connect with Tanya on Linked In and Instagram

A Shift in Our Episodes

Fri, 01 Mar 2024 06:00:00 +1000

This week's episode is one with giveaways so listen to learn how you can win!

Now that's a Shift! 😃

What We've Learned So Far - Part Three

Fri, 23 Feb 2024 06:00:00 +1000

In this episode, Trisha practices the reflection that so many of our guests have spoken about. Reviewing the past three episodes and finding the repeated themes and outstanding ideas and highlighting them will enable us all to adopt these strategies and use them to help others.

Despite real differences in their expertise and their experiences, there are similar lessons we can learn from these past three episodes in how to increase our CQ Strategy - our Cultural Awareness. If you have noticed repeated themes we'd love to hear your thoughts. Please reach out on LinkedIn to discuss this further. You can follow or connect with Trisha here

Grace Boker Mungkaje - Deciding when to climb the tree.

Fri, 16 Feb 2024 06:00:00 +1000

In this episode, Trisha speaks with Grace Boker Mungkaje a Forensic Auditor from Papua New Guinea. Grace speaks about growing up as a Third Culture Kid (TCK) in the USA, returning to PNG and making cultural shifts as she was selected for opportunities and scholarships around the world. Her awareness of the need for cultural shifts began young as she was told not to climb the trees in her village in PNG after returning from the USA. We also speak about the need for Auditors to have cultural intelligence in their work as they build bridges across organisational cultures.

You can connect with Grace on LinkedIn especially if you want to learn more about her work supporting people in their scholarship applications.

If you want to learn more about TCK's from Tanya Crossman, the resources on her website and in her books are a great place to begin.

Sarah Black - How does Communication Shift People?

Fri, 09 Feb 2024 06:00:00 +1000

Trisha speaks with Sarah Black, a global communications consultant, trainer and podcaster with over thirty years of communications experience - who has also recently completed her CQ Facilitator training.

Sarah brings a Northern Irish perspective to Shifts, mixed with influences from Norway, the USA and the UK - all places where she has lived and worked for some years.

We talk about how good Communications can create Shifts within people and why she believes all Communications professionals need Cultural Intelligence (CQ).

To learn more connect with Sarah on LinkedIn Sign up for her Newsletter and listen to her podcast - A Quick Dip.

Dr Mark Williams - Shifts and the Brain

Fri, 02 Feb 2024 06:00:00 +1000

In this episode, Trisha speaks with Dr Mark Williams, a neuroscientist with over 25 years of experience conducting behavioural and brain imaging research focusing on our social skills.

What makes us form in-groups and out-groups? How can we shift out of those biases?

Mark's knowledge, ability to put complex neuroscience into easy-to-understand language, and optimism and hope for us as people will inspire and encourage us. To learn more about his work check out his website, and his book and follow him on LinkedIn

What We've Learned So Far - Part Two

Fri, 26 Jan 2024 06:00:00 +1000

In this episode, Trisha is practising what each of her guests has suggested in different ways. She reflects on the learning so far, drawing threads from David Livermore's Episode 4 CQ Strategy Where Shifts Happen and taking those threads through Mariette Rups-Donnelley's Episode 5 An Actor's Perspective and then again seeing those threads show up in Cath's Episode 6 Can the Body Help us Shift?

Despite real differences in their approaches, there are also similar lessons we can learn from these episodes in how to increase our CQ Strategy - our Cultural Awareness. If you have noticed repeated themes we'd love to hear your thoughts. Please reach out on LinkedIn to discuss this further. You can follow or connect with Trisha here

Cath Brew - Can the Body Help us Shift?

Fri, 19 Jan 2024 06:00:00 +1000

In this episode, Trisha speaks with Cath Brew, a global LGBTQ+ consultant and coach who also works as a shamanic practitioner to help people become more aware of pain points in their lives. They speak about shifts she has made and how she helps people to become aware of their emotional state through becoming more aware of their physical sensations. Is this another technique that we can use to help us make mental shifts?

And connect with Trisha here to continue the conversation about cultural intelligence, cultural metacognition and making mental shifts.

Mariette Rups-Donnelly - An Actors Perspective on Moments of Shift

Fri, 12 Jan 2024 06:00:00 +1000

In this episode, Trisha speaks with Mariette Rups Donnelly. Mariette is a 'triple threat' actor, singer and dancer who now works as a presentation coach helping clients in the corporate world to increase their presence and make their presentations more effective.

As an actor, she had to constantly make shifts into the mindsets of different characters. As a coach of actors, she needed to help others do the same.

This episode looks at supporting shifts in our thinking from a very different perspective. We hope the difference sparks new thinking for you.

You can follow or connect with Mariette on LinkedIn here

And if you want to make some comments or give feedback connect with Trisha here

David Livermore - Part 2 -CQ Strategy - Where Shifts Happen

Fri, 05 Jan 2024 06:00:00 +1000

If you haven't listened to Part 1 with David you may like to check it out.

In this episode David and Trisha discuss how we can increase CQ Strategy by gaining metacognitive awareness. They discuss some ways of doing that touching on reflection and journaling. They talk about unhelpful dogmas and instead trying to find a way to reflect that suits you and your styles.

Cultural interpreters, the importance of awareness of your own culture and how it shapes your gut responses, mindfulness – all ways mentioned to increase our awareness. Experiencing another culture – through travel or through growing up in a different culture – can also enable us to have heightened awareness.

Using tools such as IAT or a values inventory and checking the results with others around us can increase our awareness of self and how we come across to others. The Five Whys is a proven strategy for increasing awareness.

Harvard Implicit Association Test (IAT)

Five Whys

David also describes a perspective taking exercise and refers to the work of Adam Galinsky

Trisha’s Guided Journal for Adapting to Life Overseas – Finding Home Abroad – ebook here

Once again discussing a personal shift for David enhances our understanding of how we grow our metacognitive awareness in real life situations.

What We've Learned So Far

Fri, 29 Dec 2023 06:00:00 +1000

This is a holiday reflection episode. Trisha takes us through some patterns that can be seen between David Livermore's episode and the introductory episode where Trisha shares her own story of shift. Listen in to pick up some critical learning to increase your cultural intelligence

Cultural Intelligence and the Shift - with guest David Livermore - Part 1

Fri, 22 Dec 2023 06:00:00 +1000

In this episode, Trisha interviews David Livermore, a true expert in the field of cultural intelligence (CQ). They discuss cultural intelligence - what it is and how it relates to the Shift. On the way, they talk about Dave's experiences of a culture he loves and a moment of shift he has experienced.

You can follow or connect with Dave on LinkedIn here, or explore his website here. You can find links to all the books he has written here, and the book Trisha quoted from - Leading with Cultural Intelligence is featured here where you can download a sample chapter.

To learn more about Cultural Intelligence, you can explore the CQ Centre resources here or the research here.

Please connect with Trisha via LinkedIn.

Welcome to The Shift - An Introduction

Fri, 08 Dec 2023 06:00:00 +1000

In this episode, Trisha discusses Moments of Shift and why they are important for developing Cultural Intelligence (CQ). She describes an example in her life when she experienced a mental shift.

Part of her mental shift was an awareness of her cultural value of individualism and how that value and her practices related to that value might appear selfish to someone from a collective culture.

You can learn more about individualism and collectivism here

Teaser: The Shift - Moments of seeing things differently.

Fri, 01 Dec 2023 09:15:00 +1000

In this teaser episode, Trisha introduces the idea of mental 'shifts', those moments when our perception changes and we are able to see things differently. This podcast series will discuss cultural metacognition - a key part of Cultural Intelligence - how we can increase it and help others in that process.