speaks with Sarah Stocks, the founder of Sukses Today, a Web3, AI and emerging

tech customer success consultancy.

Sarah began her career in financial services before transitioning

to the tech sector, joining a SaaS business in customer-facing roles. She

managed a portfolio of hundreds of clients during a pivotal transition from on-premises

software to the cloud, gaining a deep understanding of the customer lifecycle.

She later advanced to senior roles at Deltek, Celsius, and Merkle Science.

Sarah reflects on the operational realities of Web3 and why

early-stage companies must embed customer experience into their products from

day one. She talks about aligning sales, product, and support to create a

seamless customer journey, the nuances of working with community-led user

bases, and the leadership challenge of bringing structure to fast-moving,

founder-led organisations.

Finally, Sarah shares the advice she would give her younger

self - to push through fear and take action viewing every challenge as an

opportunity to learn, adapt, and grow stronger.

speaks with Laura Fava, SVP of Customer at Raft, a platform automating freight

forwarding through AI.

Originally from Berlin and now based in the US, Laura began

her career in freight operations before moving into tech - bringing first hand

logistics experience into customer facing SaaS roles. She reflects on what it

takes to build trust in a high stakes, often manual industry, and how that

foundation informs Raft’s approach to onboarding, integration, and long-term

value creation.

Laura shares how her early experience on the brokerage floor

shaped her approach to problem solving and resilience - skills that became

essential as she moved into tech. At Raft, she draws on that operational

background to help customers implement automation in a way that fits their

day-to-day reality. She talks about treating customer success as a revenue driving

function, the importance of speaking the customer’s language, and why deep

industry knowledge is essential to building trust in complex supply chains.

Finally, Laura shares the advice she would give her younger

self and reminds us, that curiosity and persistence often matter more than

certainty.

is joined by Josephine Hanschke, Director of Customer Success at Juro, a

pioneering legal tech company transforming contract automation for in-house

legal teams. Originally from Germany, Josephine began her career in competition

law before transitioning into the fast-paced world of SaaS, where she now leads

cross-functional post-sales teams across Europe and the US.

Josephine shares her journey from law firm associate to

legal tech leader, highlighting her pivotal move to London and how her desire

for creativity, autonomy, and global impact propelled her into tech. She

discusses building customer success functions from the ground up - first at

Juro, then at BRYTER - emphasising the importance of combining commercial

acumen with deep empathy to drive long-term customer value.

Now back at Juro, Josephine is championing a more integrated

and commercially minded customer success model. She reflects on how early

start-up chaos shaped her leadership approach, the importance of compensation

design, and why developing generalist skills across customer-facing roles is

key to scaling sustainably.

Finally, Josephine shares the advice she would give her

younger self and how following your instincts can lead to a truly fulfilling

career.

Patricia shares her unconventional journey into tech, beginning with a degree in international business and an unexpected role in IT distribution in Mexico. Her career took her from Latin America to Europe, where she navigated the cultural nuances of working across regions. Patricia is committed to empowering the next generation of leaders, particularly women in tech, through the importance of mentorship, adaptability, and resilience.

Finally, Patricia reflects on the advice she would give to her younger self and how embracing challenges can lead to career-defining opportunities.

Huw shares his unconventional journey - from earning a degree in astrophysics at the University of Manchester to his early career at BT, where he spent over a decade progressing through the business. Following his transition from the corporate world, his journey through the tech industry includes pivotal roles at Box, Typeform, and TravelPerk, each shaping his understanding of organisational dynamics and team development.

The conversation delves into Huw’s leadership philosophy, including the difference between managing for results versus managing for performance. His emphasis on psychological safety as a cornerstone of team success, combined with personal experiences that inspired Oliva's mission, offers a compelling framework for modern leadership.

Finally, Huw reflects on the three pieces of advice he would give his 20-year-old self that resonate with anyone looking to navigate today’s complex work environment.

With over a decade of leadership experience, Melanie Lawn is a seasoned Customer Success expert and Venture Partner at Eight Roads VC, where she collaborates with portfolio founders and teams to deliver actionable strategies that drive their businesses toward excellence.  

In addition to her role at Eight Roads, Melanie currently serves as the fractional Customer Success Leader for Contract automation software start-up, Juro. 

Prior to transitioning to Customer Success, Melanie worked with notable organisations including Dyson, Nike, and The Daily Telegraph, and Freud Communications. Her diverse background has equipped her with a unique perspective, making her a trusted leader and advisor in her field. 

Melanie shares her journey into technology leadership and her path to becoming a Venture Partner at Eight Roads VC. The conversation explores the evolution of Customer Success, the crucial role it plays in today’s tech businesses, and when a business should start building its Customer Success foundations. They also discuss the essential skills and attributes that define outstanding Customer Success leaders.  

Melanie also reflects on the three pieces of advice she would offer her 20-year-old self – invaluable guidance to all in the early stages of their career.  

Under Sam’s leadership Phoenix won numerous awards, including Microsoft UK Partner of the Year 2021. In 2018 Sam was named Business Leader of the Year at the Women in IT awards. 

In this compelling conversation Sam and Giles discuss Sam’s inspiring journey, from an unexpected start in IT, to becoming a CEO of a FTSE-listed company. The discussion explores Sam’s philosophy on leadership, the importance of creating environments where people can thrive, and the ever-evolving nature of technology. 

Sam offers invaluable advice to women considering a career in technology, emphasizing the diverse opportunities available. She explains why it is important to ‘take your seat at the table and own it’. This episode is a must-listen for anyone interested in leadership, diversity, and the future of technology.

This episode covers the strategic impact of CFOs, considerations around 'over-hiring', the value of 'modern roles', the integration of international talent, and the advantages of diverse teams for global expansion. Tune in to elevate your talent acquisition strategy and drive your business to new heights.

Kira and Solvej discuss Solvej’s entrepreneurial journey, starting with her experience on Dragon’s Den, moving on to her role as a mentor for Tech Nordic Advocates where she is mentoring early-stage female founders in the technology space. They discuss why, despite Scandinavia’s reputation as a global leader when it comes to gender equality, investment in female-led businesses in Scandinavia is still woefully low; Imposter Syndrome; the importance of self-confidence and having the courage to ask for help.

Kira and Cristina talk about funding for tech female CEOs; the imbalance of females in the sector and Cristina’s thoughts on how to fix it. Cristina also tells Kira what she believes founders should be focusing on in order to be competitive and how challenging times bring the best opportunities. They discuss resilience, learning from your mistakes and being an outlier.

In the first episode of its 'Women In Tech' series, Giles Daniels, Founder of Alex Partners is joined by Angie Vaux, CEO of Women in Tech Forum. Giles and Angie discuss Angie's experiences as a high-level executive in the tech industry, what led to her setting up the Women in Tech Forum and its mission going forward. Recorded just after International Women's Day, they also talk about this year's theme of 'Equality vs Equity', what this means in reality, and what businesses can do to make a real difference to its employees.