UX Research Rundown

S4 E05 - Abby Hoy Baylen, Director, User Research, Later.com

Lookback — Tue, 27 May 2025 09:00:00 -0400

In this season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback, talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

This episode features Abby Hoy Baylen, Director, User Research at Later.com. Abby explains how her team adapted their UX research skills to work with the sales and marketing teams, bringing them closer to the money and delivering proprietary insights.

Find out more about Research Week on the Learners website:

https://joinlearners.com

Follow Abby on LinkedIn:

https://www.linkedin.com/in/abbyhoybaylen/

If you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

Lookback empowers UX researchers to conduct research remotely, share insights, engage stakeholders, and turn entire organizations into research champions. Seeing really is believing, so head on over to https://www.lookback.com to book a demo or try it out for yourself right now with five free sessions.

S4 E04 - Reggie Murphy, Senior Director, Head of UX Research, Zendesk

Lookback — Fri, 16 May 2025 09:00:00 -0400

In this season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback, talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

This episode features Reggie Murphy, Senior Director and Head of UX Research at Zendesk. Reggie explains how his team adjusted when a private equity firm took over the company, and how we can adapt our research practice to be seen as indispensable even when budgets are limited. He also discusses the impact he sees AI having on UX research.

Find out more about Research Week on the Learners website:

https://joinlearners.com

Check out Reggie’s website:

https://www.uxr.design

Follow Reggie on LinkedIn:

https://www.linkedin.com/in/reggiemurphy/

If you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

S4 E03 - Bretton Fosbrook, Principal Product Researcher, LaunchDarkly

Lookback — Tue, 29 Apr 2025 00:00:00 -0400

In this new season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback, talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

This episode features Bretton Fosbrook, Principal Product Researcher at LaunchDarkly. Bretton explains why it’s important for researchers to speak up to demonstrate the value of their work. He also discusses his Research Week talk about navigating uncertain times in early-stage startups.

Find out more about Research Week on the Learners website:

https://joinlearners.com

Follow Bretton on LinkedIn:

https://www.linkedin.com/in/bfosbrook/

If you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

S4 E02 - Christopher Monnier, Principal UX Researcher, Microsoft

Lookback — Fri, 11 Apr 2025 00:00:00 -0400

In this new season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

This episode features Christopher Monnier, who is Principal UX Researcher working on Copilot at Microsoft. Christopher tells Henrik about his half-day session at Research Week on how we can apply our research skills to developing our own career paths. He also shares his thoughts on the importance of curiosity, and how AI will transform the UXR industry.

Find out more about Research Week on the Learners website.

Subscribe to Christopher’s Substack.

Follow Christopher on LinkedIn.

And here’s a link to the Judd Antin and Carol Rossi webinar that Christopher mentions in this episode:

If you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

S4 E01 - Zoë Glas, Staff UX Researcher, Google

Lookback — Wed, 26 Feb 2025 00:00:00 -0400

In this new season of UX Research Rundown, our host, Henrik Mattsson, CEO of Lookback talks with speakers who will be appearing at Learners’ Research Week this June in San Francisco.

First up is Zoë Glas, who is a Staff UX Researcher working in Governance and Protected Data at Google. Zoe tells Henrik about her one-day session at Research Week on Growth and UXR. We learn how researchers can build strategic partnerships by identifying what a business wants to achieve, and how UXR can drive the bottom line.

Find out more about Research Week on the Learners website: https://joinlearners.com

Follow Zoë on LinkedIn: https://www.linkedin.com/in/zoeglas/

And if you enjoyed this episode, be sure to subscribe, and please give us a star rating and review.

LIVE LOOKBACK DEMO & FIVE FREE SESSIONS

S3 E04 - Jenny Lo, ex-Head of Research at Grammarly

Lookback — Fri, 17 May 2024 09:00:00 -0400

Grammarly is one of the early adopters of AI technology, and Jenny Lo spent years leading research there.

In this episode of the UX Research Rundown podcast, Jenny shares many of her insights on working directly with engineering teams building AI/ML applications in a research role, and what you can take away from her experiences.

Take a listen, and don't forget to hit the subscribe button!

S3 E03 - Savina Hawkins, Strategic UX Researcher & Prompt Engineer

Lookback — Fri, 03 May 2024 09:00:00 -0400

In this episode Henrik chats with former researcher and current founder Savina Hawkins.

Savina is a UX Researcher who worked closely with generative AI R&D teams at Meta, evaluating and ideating around experiences that leverage new language models and other generative AI applications.

Today, Savina is building something new at the intersection of AI and UXR, and is one of the leading voices in the space.

S3 E02 - Jessa Anderson, Manager of AI/ML UXR at ServiceNow

Lookback — Thu, 18 Apr 2024 09:00:00 -0400

While many researchers are only now dipping their toes into the world of AI, Jessa Anderson has been doing UXR on the technology for half a decade.

At ServiceNow she leads up a team focused on how to appropriately integrate AI technologies into the workflow tools that ServiceNow builds for it's many large customers like Lowe's, KraftHeinz, and Siemens.

Tune in to this episode and don't forget to give it a rating and review wherever you listen to your favourite podcasts!

S3 E01 - Jess Holbrook, Dir of UXR for AI at Meta

Lookback — Mon, 26 Feb 2024 09:00:00 -0400

The 3rd season of the UX Research Rundown is all about the intersection of AI and UX Research.

With that in mind, there's no better person to kick off the season with than Jess Holbrook, who's the Director of UXR for AI at Meta. Meta is one of the top companies when it comes to AI development and adoption which gives Jess a unique lens into how AI will shape the future of our field.

Take a listen, and don't forget to subscribe for more AI and UXR episodes!

S2 E04 - Claudia Natasia, Director of Insights at Highspot

Lookback — Tue, 09 May 2023 10:00:00 -0400

In the latest rounds of layoffs and force reductions it feels like research has been disproportionately affected. Why is that the case? Claudia is Director of Research at Highspot, and her ability to mix research and business acumen has led her leadership team to see research as a critical asset, rather than a liability. If you're looking to reposition your team as critical to the organization's success, don't miss this episode!

S2 E03 - Josh Williams, Director of UX Research at Indeed

Lookback — Fri, 28 Apr 2023 09:00:00 -0400

In this episode, Henrik interviews Josh Williams, one of the research leaders at Indeed. Josh talks about differences in team culture between places like Bose and Indeed, and how that affects your strategy for engaging stakeholders in research. Developing trust between research and other teams is key to success, and Josh breaks down why in this conversation.

S2 E02 - Jeremy Bailey and Nadya Calderon of Thinkific

Lookback — Thu, 20 Apr 2023 23:00:00 -0400

How are insights teams created, and is there more than one right way to get a research practice started? In this conversation, Henrik Mattsson is joined by two research leaders from Thinkific: Jeremy Bailey and Nadya Calderon. Together, they talk about the evolution of the research practice at Thinkific and previous roles and their strategies to engage their teammates.

S2 E01 - John Cutler, Senior Director of Product Enablement at Toast

Lookback — Tue, 21 Mar 2023 09:00:00 -0400

John Cutler, renowned product leader and persona on Twitter, joins Henrik on the UX Research Rundown podcast for the first episode of season 2.

In this episode John and Henrik talk about how research has evolved over the past 10+ years, and what the future holds for product-research collaboration.

E006 - A’verria Martin, Chief of Staff, Head of Research Operations and Strategy at ServiceNow

Lookback — Thu, 08 Dec 2022 09:00:00 -0400

In this episode Henrik chats with A’verria Martin, Chief of Staff and Head of Research Operations and Strategy at ServiceNow. They talk about her journey into leading research operations as well as the unique challenges of serving the research needs of a large enterprise. Scaling research impact, advice for up and coming researchers, and much more in the latest episode of the UX Research Rundown podcast.

E005 - Vanessa Wiegel, Sr Director of UX and Human Factors Research at Motional

Lookback — Thu, 01 Dec 2022 09:00:00 -0400

In this episode Henrik interviews Vanessa Wiegel, Sr Director of UX and Human Factors Research at Motional. Vanessa has a unique background working on autonomous hardware products, currently and motional and previously at iRobot. Vanessa and Henrik talk about the challenges of working on hardware products, growing research teams, and why it’s important to remember to be kind to yourself as you try grow your impact as a researcher.

E004 - Patti Carlson, Director of Research and Insights at Dropbox

Lookback — Thu, 24 Nov 2022 09:00:00 -0400

In this episode Henrik interviews Patti Carlson, Director of Research and Insights at Dropbox. Patti talks about how she developed strategies to market and sell research to her stakeholders and collaborators. Along the way, she covers how she developed a better understanding of business context, technical feasibility, and more to figure out how to better deliver insights to her partners.

E003 - Victoria Sosik, Director of UX Research at Verizon

Lookback — Thu, 17 Nov 2022 09:00:00 -0400

In this episode Henrik interviews Victoria Sosik, leader of the UX Research team at Verizon. During their chat they cover how Victoria coaches researchers on getting difficult stakeholders involved and excited about research and the role research leaders play in supporting their team’s research efforts. At the end Victoria shares her wise advice for early-career researchers looking to grow their career and influence.

E002 - Jing Jing Tan, Research Leadership at Uber

Lookback — Fri, 11 Nov 2022 09:00:00 -0400

In this episode Henrik interviews Jing Jing Tan of Uber. They chat about her journey into research and how she ended up at Uber and thinking about research as a bridge between customers and companies. After that they talk about how to influence product strategy and build relationships with product leaders, as well as understanding research maturity in different organizations.

E001 - Lena Blackstock, Head of Research and Insights at Hashicorp

Lookback — Fri, 14 Oct 2022 09:00:00 -0400

In this episode Henrik interviews Lena Blackstock who leads research and insights at Hashicorp. Lena talks about her journey into research through design ethnography and how she ended up building research teams at Hashicorp and Asurion. The conversation also digs into how and why you should leverage non-researchers doing research activities and how to break conflicts between research and other disciplines.