This Week Health: Conference

Interview In Action: Autonomous Workspaces and Omnissa One Event with Michael Robinson

Fri, 29 Aug 2025 00:00:00 -0400

August 29, 2025: Michael Robinson, VP of Healthcare Solutions (Americas) from Omnissa, discusses what it takes to maintain momentum during massive transitions and Omnissa's vision for autonomous workspaces. As healthcare organizations face shrinking margins and accelerating digital demands, Michael explores how strategic partnerships with Epic and CrowdStrike are reshaping the technology landscape. With the upcoming Omnissa One summit featuring a dedicated healthcare track, the conversation touches on emerging trends beyond AI—from IoT in medical devices to virtual hospitals—while examining how technology companies can genuinely align with healthcare's evolving priorities in an increasingly complex market. Register now to join Omnissa at Omnissa ONE: Learn more at Omnissa.com. Key Points:

00:54 Omnissa's Journey and Vision
05:17 Omnissa One Summit Details
08:36 Future Trends and Personal Insight

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Keynote: The Future of Healthcare: Tech, Leadership, and the Next Era of Care

Thu, 28 Aug 2025 00:00:00 -0400

August 28, 2025: In this Keynote Rewind episode, we explore how organizations balance the revolutionary potential of generative AI with the critical need for rock-solid infrastructure. Leaders share stories of mobile clinics outperforming traditional facilities, drone deliveries reaching remote islands, and home-based care achieving superior outcomes to hospital stays. With TEFCA enabling secure data exchange across state lines and remote patient monitoring saving children's lives, what happens when healthcare finally has the framework to scale innovation? Key Points:

Taylor Davis - [00:01:00]
Glen Tullman - [00:02:00]
Doug King - [00:03:00]
B.J. Moore - [00:04:00]
Shakeeb Akhter - [00:05:00]
Chad Brisendine - [00:06:00]
Bradd Busick / Brent Lamm - [00:07:00]
Tim Skeen / Andrew Rosenberg - [00:08:00]
Mickey Tripathi - [00:09:00]
Aneesh Chopra / Craig Richardville - [00:11:00]
Christopher Longhurst - [00:12:00] and [00:14:00]
Daniel Barchi - [00:12:00]
Alistair Erskine - [00:12:00] and [00:14:00]
Keith Perry - [00:13:00]
Stephen Klasko - [00:14:00]

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Interview In Action: Threat Defense Centers and Cyber Communities with Dan Dodson

Wed, 27 Aug 2025 00:00:00 -0400

August 27, 2025: Dan Dodson, CEO of Fortified Health Security, discusses how healthcare organizations are rethinking cybersecurity strategy amid mounting financial pressures. Dan shares insights from their Nashville Executive Briefing Center, where healthcare leaders are uncovering critical gaps in their security programs. As AI tools spread faster than anyone anticipated—with physicians using platforms that security experts haven't even heard of—how do organizations balance innovation with control? With Medicare cuts looming and every cybersecurity dollar representing money moved away from patient care, are healthcare systems getting real value from their fragmented tool investments? Key Points:

01:31 Executive Briefing Center Experience
06:27 Cyber Survivor Podcast
11:02 Midyear Horizon Report Insights
13:47 Lightning Round Questions

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TownHall: Nursing Flow Sheets and the Art vs Science of Nursing with Anika Gardenhire

Tue, 26 Aug 2025 00:00:00 -0400

August 26, 2025: Anika Gardenhire, RN, Chief Digital and Transformation Officer at Ardent Health, joins Reid Stephan, VP and CIO at St. Luke’s Health System, to discuss the complicated world of nursing. As healthcare faces workforce shortages and an aging population, the discussion examines whether current documentation requirements are actual regulations or simply historical inertia that's never been questioned. Can we redesign nursing documentation to capture both the measurable "science" and the intuitive "art" that experienced nurses bring to patient care? Anika envisions a future where technology amplifies rather than replaces the human elements that define exceptional nursing care. Key Points:

01:03 Challenges with Nursing Flow Sheets
09:39 Reimagining Nursing Documentation
17:46 Role of EHRs in Future Nursing
21:25 AI and Technology in Healthcare
24:57 Final Thoughts and Encouragement

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UnHack (the Podcast): Creating Security Ambassadors and AI Ethics with Chase Franzen

Mon, 25 Aug 2025 00:00:00 -0400

August 25, 2025: Chase Franzen, VP and CISO at Sharp Healthcare, discusses how they transformed their cybersecurity training into something so engaging that employees actually call it fun. But as AI capabilities advance at breakneck speed, what happens when traditional phishing indicators disappear and deepfakes become indistinguishable from reality? Chase discusses Sharp's AI ethics committee and their approach to balancing innovation with responsibility, while sharing candid thoughts about AI's true costs. The conversation also explores how failure and discomfort drive growth, touching on everything from real estate disasters to the joy of flying planes Key Points:

02:51 Diverse Career Paths: Real Estate, Teaching, and More
08:36 Innovative Cyber Ambassador Program
13:03 AI Cybersecurity Concerns
21:57 Lightning Round: Quotes, Failures, and Airplanes

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Keynote: Workforce Resilience - Burnout, Balance, and Belonging

Thu, 21 Aug 2025 00:00:00 -0400

August 21, 2025: In this Keynote Rewind, healthcare leaders are hitting their breaking point, and the numbers tell only part of the story. This episode goes beyond burnout statistics to reveal how some organizations are quietly transforming healthcare work—reducing alert fatigue from a million notifications to under 100,000, implementing "wellness sprints" where IT teams shadow physicians, and achieving belonging scores that surpass industry benchmarks. Can these targeted interventions really address the deeper issues of culture and connection that drive people away from healthcare? Through conversations with leaders who've been to the edge and back, we explore what's actually working to rebuild trust, restore balance, and create systems worth staying in. Key Speakers:

Joel Klein - [00:01:00]
Erica Olenski - [00:03:00]
Ian Koniak - [00:04:00]
Erica Olenski - [00:05:00]
Deborah Proctor - [00:06:00]
Jake Lancaster, MD - [00:07:00]
Theresa McDonnell - [00:08:00]
Bridget Barnes - [00:09:00]
Scott MacLean - [00:10:00]
Marijo Rugh - [00:11:00]
Tanya Townsend / Theo Theodosiou - [00:13:00]
Michael Restuccia - [00:14:00]
Alastair Erskine, MD - [00:16:00]
Chris Harper - [00:19:00]
Chero Goswami - [00:19:00]
Aaron Miri - [00:20:00]

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Interview In Action: Hospital Downtime and Better Recovery Planning with Michael Fredrickson

Wed, 20 Aug 2025 00:00:00 -0400

August 20, 2025: Michael Fredrickson, VP of Sales for US Healthcare from Rubrik, discusses cyber resilience when patient care is on the line. Michael reveals the sobering reality that many younger nurses have never worked without electronic health records. What happens when these systems fail, and staff trained entirely on digital platforms must suddenly revert to pen and paper? As they discuss new innovations in identity resilience and AI agent controls, they raise important questions: Can healthcare organizations realistically meet the proposed 72-hour recovery requirements? Join the Rubrik Healthcare Summit on September 10 and learn how to prepare for, respond to, and recover from cyberattacks. Register at events.rubrik.com/healthcare. Key Points:

02:20 Rubrik's Mission and Cybersecurity Focus
09:36 Future of Rubrik and AI Integration
16:10 Building a Customer-Centric Culture

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Townhall: Bringing Innovation to Rural Healthcare with Dr. William Morgan

Tue, 19 Aug 2025 00:00:00 -0400

August 19, 2025: Dr. William Morgan, MD, CEO at Copiah County Medical Center, discusses his unexpected four-year transformation of CCMC, a rural Mississippi hospital that's now pioneering AI-driven healthcare solutions. William discusses how partnerships with companies like Neteera have enabled everything from AI fall prevention to real-time patient monitoring, fundamentally changing how rural communities access specialist care. How do you balance cutting-edge technology with the human connection that patients need most? The conversation explores practical strategies for rural healthcare leaders facing resource constraints and potential funding cuts. Key Points:

03:13 Technological Advancements in Rural Healthcare
05:31 Real-Life Impact Stories
07:37 Expanding Capabilities and Future Vision
11:15 Advice for Rural Health Leaders
13:56 Cultural Transformation and Conclusion

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Flourish: From CIO to Solo Practice and Taking the Bold Steps with Dr. Stephanie Lahr

Mon, 18 Aug 2025 11:00:00 -0400

August 18, 2025: Stephanie Lahr, MD, Founder of Vital Thread Advisory, reveals her transition from healthcare executive to solo consultant. What drives a seasoned physician-executive to question decades of traditional employment and embrace the uncertainty of independent consulting? Stephanie discusses overcoming the fear of leaving structured organizations, the practical realities of building Vital Thread Advisory, and why she believes healthcare companies need specialized expertise without full-time commitments. How do you navigate imposter syndrome while positioning yourself as the connector—the "thread"—that brings together clinical insight, operational know-how, and emerging technology? Her journey challenges assumptions about career security and explores whether the current healthcare market is creating new opportunities for those willing to redefine professional success. Key Points:

03:47 The Birth of Vital Thread Advisory
09:18 Navigating the Solo Journey
17:15 Advice for Aspiring Solo Practitioners
32:27 Speed Round

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Keynote (Rewind): AI in Action - From Buzz to Bedside

Thu, 14 Aug 2025 00:00:00 -0400

August 14, 2025: Healthcare has moved from "what if" to "what now" with AI, as health systems quietly implement artificial intelligence across operations from revenue cycle to bedside care. Bill Russell explores how virtual care adoption jumped from 3% to 95% in three months, questioning whether healthcare's barriers are truly technological or cultural. As hospitals face mounting complexity and clinicians struggle with what leaders call a "wealth of data and poverty of insights," AI is addressing everything from scheduling optimization to diagnostic support—often without patients realizing it. The episode examines current implementations like virtual nurses handling administrative tasks and AI-assisted radiology reads, while exploring the provocative prediction that practicing without AI assistance may soon be considered below standard care. Key Points:

[00:02:00] - Pete Clardy
[00:03:00] - Michael Pfeffer
[00:04:00] - Kristin Myers
[00:05:00] - BJ Moore
[00:06:00] - Shez Partovi
[00:07:00] - Marty Paslick
[00:08:00] - Jennifer Owens
[00:09:00] - CT Lin
[00:09:00] - Dirk Stanley
[00:10:00] - Cris Ross
[00:11:00] - Zafar Chaudry
[00:12:00] - Shakeeb Akhter
[00:12:00] - Brad Reimer
[00:13:00] - Albert Oriol
[00:14:00] - Seth Hain
[00:15:00] - Christopher Longhurst, MD, MS
[00:16:00] - Taylor Davis

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Interview In Action: Breaking Down the World of Healthcare Consulting with Eric Utzinger

Wed, 13 Aug 2025 00:00:00 -0400

August 13, 2025: Eric Utzinger, Co-Founder and Chief Client Officer at Revuud, tackles the world of healthcare consulting. Drawing from 15 years in healthcare consulting, Eric reveals how the industry shifted around 2013, creating a system where traditional staffing firms often add little value beyond letterhead while charging substantial markups. What happens when technology enables direct access to pre-vetted talent pools? The conversation explores how marketplace platforms can eliminate intermediary costs while maintaining quality control, and why the assumption that higher costs equal better consultants may be costing health systems more than they realize. Eric addresses the critical balance between project success, talent vetting, and transparent pricing in an industry where finding the right IT expertise quickly can make or break major implementations. Key Points:

02:08 Challenges in Healthcare Consulting
04:53 Client and Talent Interaction
06:52 Vetting and Quality Assurance
09:56 Common Mistakes in Hiring Contractors

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TownHall: Pediatric Research Breakthroughs and Changes with Vittorio Gallo

Tue, 12 Aug 2025 00:00:00 -0400

August 12, 2025: Dr. Zafar Chaudry, SVP, CDIO, and AI Officer, speaks with Dr. Vittorio Gallo, Chief Scientific Officer at Seattle Children's Research Institute, about the transformation happening in pediatric research. As healthcare shifts from traditional lab work to data-driven science, how are research institutions keeping pace with the explosion of information they're generating? Vittorio discusses breakthrough therapies currently in development, including the first clinical trial for cell immunotherapy in pediatric lupus and innovative approaches to treating neonatal brain injuries. But with massive datasets requiring decades of storage and AI models now identifying developmental disorders through behavioral analysis, what does this mean for the relationship between technology teams and researchers?

Key Points:

03:40 Innovative Pediatric Therapies
10:53 Future Directions in Data Science
16:02 Future Projects and AI Applications
22:44 Mentorship and Advice for Young Scientists

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Keynote (Rewind): CIO Strategies That Work and Paving the Path to the Future

Thu, 07 Aug 2025 00:00:00 -0400

August 7, 2025: In this Keynote recap, Bill takes viewers through the untold reality behind digital transformation: the biggest obstacles aren't technological, they're human. What happens when you're tasked with building an entire IT department from scratch, or when you have to justify why a hospital even needs a CIO? As organizations develop their fourth digital roadmap and AI promises to revolutionize care delivery, seasoned executives reveal how clinical experience shapes risk tolerance, why traditional hiring practices miss diverse talent, and the critical mistake of treating innovation as a separate function. From Penn Medicine's team-building challenges to Utah's rural care initiatives, these leaders offer candid insights about balancing budgets with human resources, communicating effectively up and down the chain, and preparing organizations for an AI-enabled future without creating costly silos.

Key Points:

[00:01:00] - Michael Restuccia
[00:02:00] - Deborah Proctor - Donna Roach
[00:03:00] - Susan Ibanez
[00:04:00] - Lee Milligan
[00:06:00] - Chuck Podesta
[00:07:00] - Joel Klein
[00:08:00] - David Butler, MD
[00:09:00] - Tressa Springmann

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Interview In Action: Protecting Nurses From Violence Through Ambient Tech with Lisbeth Votruba

Wed, 06 Aug 2025 00:00:00 -0400

August 6, 2025: Lisbeth Votruba, Chief Clinical Officer at AvaSure and a third-generation nurse, discusses how virtual care technology is transforming healthcare delivery. How can AI-powered platforms help nurses return to more personalized, joyful patient care while addressing the growing crisis of workplace violence in hospitals? Lisbeth shares her journey from ICU nurse to tech executive, discussing innovative solutions such as ambient monitoring and wake word technology that protect both patients and staff. What role should nurses play in shaping healthcare's digital future, and how can the profession leverage its trusted status to drive meaningful change? The conversation also touches on the emotional toll of caregiving and Lisbeth’s advocacy work supporting healthcare workers in recovery. Key Points:

03:45 Innovations in Nursing Technology
08:12 Challenges in Nursing Violence
11:49 Emotional Well-being of Nurses

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Keynote: The Future of This Week Health Shows with Drex, Sarah, and Bill

Thu, 31 Jul 2025 00:00:00 -0400

July 31, 2025: Bill Russell, Drex DeFord, and Sarah Richardson preview their upcoming show changes while tackling critical CIO challenges. They discuss "CIO escape rooms"—high-pressure scenarios such as your EHR vendor going out of business or handling a 3 AM security breach. How do healthcare IT leaders navigate the treacherous waters of CEO transitions, and what's the real difference between a wartime and peacetime CIO? The conversation turns to compensation strategy for a hospital system, examining whether geography or specific leadership "phenotype" should drive salary decisions. They explore what CIOs would prioritize with unlimited budgets, from infrastructure overhauls to real-time data platforms, while questioning who truly deserves the CIDO title in an industry where keeping the lights on battles against driving transformation.

Key Points:

03:45 CIO Challenges and Escape Room Scenarios
06:52 New Podcast Channels and Formats
14:03 Real-Time Data Governance and ROI
15:51 Automation and Patching in Health Systems
17:47 Hiring and Compensation for Health System CIOs
20:56 The Role and Value of a good CIDOs

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Solution Showcase: A Peek Behind the Interoperability Curtain with Marco Casale and Drew Ivan

Wed, 30 Jul 2025 00:00:00 -0400

July 30, 2025: Marco Casale, Systems Integration Architect at the University of Rochester, and Drew Ivan, Chief Architect at Rhapsody, join Bill to discuss healthcare interoperability. What would happen if these critical integration platforms suddenly went down, and why does even Epic need hundreds of external connections to keep hospitals running? The discussion covers the evolution from HL7 V2 to FHIR standards, how the pandemic necessitated the massive scaling of data exchanges, and the ongoing challenge of integrating disparate healthcare systems to communicate. Key Points:

03:10 Interoperability and Integration Solutions
10:27 Automation in Healthcare
11:07 Integration During the Pandemic
18:57 Future of Healthcare Integration

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UnHack (the Podcast): Agentic Anxieties and Rural Connectivity with Aaron Heath and Brian Zegers

Mon, 28 Jul 2025 00:00:00 -0400

Even cyber pros have technical issues sometimes – our camera caught a bug, but the audio is clean and packed with security insights! July 28, 2025: Aaron Heath, CISO and Cybersecurity Counsel at the Medical University of South Carolina, and Brian Zegers, Information Security Officer at Lee Health, discuss a variety of security topics. The conversation takes a turn when both leaders address their growing concerns about AI's rapid evolution from helpful tools to autonomous agents with privileged network access. How do you prepare for ransomware recovery when your backup strategies have blind spots? And what happens when AI agents start operating independently within healthcare networks? As these security leaders balance innovation with protection, they ask: Are we moving too fast with AI automation, and how do we secure technologies that are changing faster than our security frameworks can keep pace? Key Points:

03:08 Brian's Ransomware Recovery Initiative
08:41 The Role of AI in Cybersecurity
13:47 Talent Recruitment Strategies
17:48 Career Journeys in Cybersecurity
21:32 Fun and Personal Insights

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Keynote: Billion-Dollar Mergers and Cutting Turnover in Half with Theresa McDonnell

Thu, 24 Jul 2025 00:00:00 -0400

July 24, 2025: Theresa McDonnell, Chief Nursing Executive and SVP at Duke University Health System, discusses how she maintains her clinical practice while leading strategic transformation across a billion-dollar organization. What specific changes helped Duke reduce nurse turnover from 21% to 11%? Theresa discusses her role in orchestrating the complex $1.7 billion merger that created the Fred Hutchinson Cancer Center and shares how Duke's innovation hackathons have engaged over 10,000 frontline staff. As healthcare faces mounting workforce shortages and an aging population, what role should AI play in enhancing rather than replacing human care? The conversation explores practical approaches to empowering healthcare workers and how the future of care is centered on preventing sickness rather than just treating illness. Key Points:

05:03 Nurse-Led Innovation at Duke
11:03 Strategic Transformation and Mergers
19:04 Balancing Patient Care and Innovation
24:22 Advice for Early Career Clinicians
27:08 Speed Round and Closing Remarks

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Interview In Action: Understanding Agentic AI and Quick Wins with Michael Vipond

Wed, 23 Jul 2025 00:00:00 -0400

July 23, 2025: Michael Vipond, Head of Healthcare Provider GTM at ServiceNow, discusses everything from the basics to the cutting edge of AI. As health systems face mounting pressure from Medicare cuts and operational costs, how do leaders navigate the difference between traditional automation and the emerging world of agentic AI? Michael reveals how AI agents are already handling IT incidents and care team requests, but warns that simply layering AI onto broken processes won't deliver transformation. With healthcare drowning in spreadsheets and administrative tasks, what are the practical steps CIOs can take today while building toward a long-term AI strategy? The conversation uncovers specific examples of AI reducing administrative burden and explores the critical foundation work—from data quality to governance—that health systems need to get right before AI can truly amplify human connection in patient care. Key Points:

02:54 Understanding Agentic AI
07:04 AI Use Cases and Benefits
11:01 Governance and Implementation of AI
20:33 Future of AI in Healthcare

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TownHall: Keeping Up With Washington and Building an Innovation Lab with Charles Christian

Tue, 22 Jul 2025 00:00:00 -0400

July 22, 2025: Charles Christian, VP of Technology and CTO at Franciscan Health, joins Nayan Patel, SVP of FinThrive, to discuss their healthcare innovation lab and supporting clinicians. What happens when a tech giant realizes it can't just provide a platform but must become a true partner in life-safety systems? Charles reveals how Franciscan's tech innovation lab uses donated equipment and a "fail fast" approach to test everything from ambient listening to virtual care solutions before rolling them out. How do you balance innovation with the reality that clinical staff expect technology to work seamlessly? The conversation explores application rationalization strategies that eliminated over 150 redundant systems and the ongoing challenge of measuring ROI when reimbursement rules constantly shift. Key Points:

03:49 Challenges and Solutions in Cloud Migration
07:17 Tech Innovation Lab and Pilot Projects
17:23 Application Rationalization and Cost Management
23:14 Final Thoughts and Fun Questions

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Flourish: The New Sales Playbook - Why Sales Veterans Are Going Solo with Amie Teske

Mon, 21 Jul 2025 00:00:00 -0400

July 21, 2025: Amie Teske, Founder and CEO of Echelon, joins Sarah to discuss how she is shifting the landscape of sales. Amie discusses the realities of solo practitioner work, from pricing your expertise to maintaining sanity without a traditional corporate structure. How has institutional investment reshaped the sales landscape, and what does it take to create genuine peer communities for high-performing salespeople? The conversation explores the challenges of monetizing networks authentically, the art of matching experienced professionals with startups, and why accountability becomes both harder and more critical when you're on your own. Key Points:

05:14 Navigating the Gig Economy and Solo Practitionership
12:19 Valuing Your Time and Setting Rates as a Consultant
17:58 Challenges and Solutions in Sales Leadership
23:56 Building Confidence in Sales
31:02 Speed Round: Fun and Personal Questions

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Keynote: Don’t be the Hero, Be a Pro - AI and Tech Governance with Chris Harper

Thu, 17 Jul 2025 00:00:00 -0400

July 17, 2025: Chris Harper, CIO and Senior Associate Vice Chancellor of AI at the University of Kansas Medical Center, discusses the nuances of AI governance. Chris discusses why he'd rather be "a pro than a hero" and how this philosophy shapes his collaborative leadership style in implementing AI solutions. They explore his organization's strategic technology bets over two decades, from meaningful use to data analytics to AI automation, and reveal how building trust with clinical partners has become the foundation for successful innovation. Through insights on governance across multiple organizational structures and his "move fast and be responsible" methodology, Chris offers practical wisdom for healthcare leaders preparing for what he sees as a paradigm shift in how technology will reshape the industry. Key Points:

03:55 Governance and Decision Making
10:33 Leadership and Team Collaboration
21:37 Disparities in Rural Areas
27:01 Challenges for Healthcare CIOs
30:01 Speed Round and Closing Remarks

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Interview In Action: Beyond the Buzzword - Inside Misunderstood AI with Aaron Neinstein

Wed, 16 Jul 2025 00:00:00 -0400

July 16, 2025: Aaron Neinstein, MD, Chief Medical Officer at Notable Health, explores breaking down the barriers to the patient experience with AI. The conversation examines the human side of AI implementation and how leaders can address workforce fears while ensuring automation enhances rather than replaces care delivery. How do you shift from thinking about AI as labor replacement to embracing what Neinstein calls "scalable privilege"—democratizing access to high-quality healthcare for everyone? This episode unpacks the operational friction driving healthcare worker burnout and presents a practical vision for how intelligent automation can bridge the gap between what care providers want to deliver and what the current system allows. Key Points:

05:57 Customer Innovations and Success Stories
13:12 Enterprise-Level Transformation
16:05 Organizational Change Management
25:11 Speed Round Questions\

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Interview In Action: You Can’t Protect What You Don’t Know You Have With Mick Coady

Fri, 11 Jul 2025 00:00:00 -0400

July 11, 2025: Mick Coady, CTO at Armis, tackles a problem that has been haunting healthcare IT for decades: you can't protect what you don't know you have. The conversation reveals how hospitals still rely on manual processes to track everything from IV pumps to imaging equipment, often discovering critical vulnerabilities only when it's too late. What's the real cost when imaging machines sit idle, losing over $26,000 per hour, or when "good" IV pumps hide in closets while staff struggle with failing equipment? The discussion explores how healthcare teams can finally move beyond overwhelming alert fatigue to focus on what truly threatens patient care. Key Points:

02:55 Challenges in Medical Device Security
08:53 Business Context and Risk Management
11:16 Asset Lifecycle and Utilization
13:51 Real-World Examples and Stories

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Keynote: The Great CIO Musical Chairs - Interim Leadership with Chris Scanzera and Judy Kirby

Thu, 10 Jul 2025 00:00:00 -0400

July 10, 2025: Christopher Scanzera, Interim CIO at Lurie Children's Hospital, and Judy Kirby, Executive Recruiter at Kirby Partners, join Bill for a discussion around interim roles. With 53% of sitting healthcare CIOs having been in their roles for only three years, what Bill dubs “the great CIO musical chairs,” the conversation dives into the critical differences between interim and permanent leadership roles. What unique qualities does an interim leader need to succeed when they have just weeks, not months, to build relationships and drive results? The conversation explores what it really takes to transition from interim to permanent leadership in today's rapidly evolving technology landscape. Key Points:

01:21 The Interim Leadership Landscape
07:24 Building Organizational Alignment
25:11 Compensation and Workload for Interim CIOs
28:40 Preparing for Full-Time CIO Role

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Solution Showcase: Breaking the 30-Day Ransomware Cycle with Todd Barton and PV SubbaRao

Wed, 09 Jul 2025 00:00:00 -0400

July 9, 2025: Todd Barton, AVP, Enterprise Sales Engineering at Rubrik, and PV SubbaRao, SVP of Global Healthcare and Life Sciences from Rackspace, reveal how they're revolutionizing healthcare's approach to cyber resilience through their groundbreaking partnership. The conversation delves deep into the concept of Isolated Recovery Environments (IRE) and the "Minimum Viable Hospital" - but what exactly does it mean to operate at bare minimum while maintaining patient care, and how do you determine what systems are truly essential when every second counts? As healthcare organizations grapple with doing more with less, these experts explore how proper cyber recovery planning can actually unlock 20-25% cost savings that can be reinvested into the innovations hospitals need. Key Points:

05:04 Preemptive Recovery
10:21 Minimum Viable Hospital and IRE
20:21 Cost and Productivity Optimization

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Keynote: Partner Failures, Risk Stratification, and Strategic Translation With Alan Smith

Thu, 03 Jul 2025 00:00:00 -0400

July 3, 2025: Alan Smith, SVP and CIO of Lifepoint Health, joins Bill for a discussion on the top challenges facing CIOs. How do you balance immediate system stability when your organization is built through constant acquisitions? Al discusses his approach to the "CIO escape room" scenarios that define modern healthcare IT, from major partner outages to the ongoing tension between cloud-first strategies and financial realities. As healthcare organizations grapple with cost pressures while demanding more from their IT departments, Alan reveals how LifePoint navigates these competing forces and what it takes to build resilient systems in an industry where failure isn't an option. Key Points:

04:57 CIO Escape Room
14:14 The Importance of Inquisitiveness
17:31 Strategies in Virtual Leadership
26:12 Advice for Future Healthcare IT Leaders

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TownHall: Creative Rural Healthcare Solutions with Sue Schade and Brian Sterud

Tue, 01 Jul 2025 00:00:00 -0400

July 1, 2025: Sue Schade, Principal at StarBridge Advisors, sits down with Brian Sterud, VP of IT, CIO, and CISO of Faith Regional Health Services. Brian tackles a pressing question facing healthcare leaders today: how do we regulate AI without killing innovation? His perspective on finding the right balance between safety and progress offers valuable insights as the industry navigates uncharted territory. The conversation reveals how rural health systems face unique operational challenges, from patients driving three hours for care to IT staff covering vast geographic territories. Brian shares details about an innovative college partnership program designed to address workforce shortages by combining education with hands-on experience. Key Points:

01:38 Challenges of a Rural Health System
06:11 Balancing CIO and CISO Roles
08:02 Addressing Workforce Challenges
13:05 Navigating Regulatory Challenges

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Keynote: From the Operating Room to the Boardroom with Michael Han

Thu, 26 Jun 2025 00:00:00 -0400

June 26, 2025: Michael Han, MD, Enterprise CMIO and VP of MultiCare Health System, discusses his transition from the operating room to the boardroom. He argues that the path forward isn't through automating clinical decisions, but through revolutionizing call centers, scheduling, prior authorizations, and referrals. Michael reveals how ambient clinical documentation must evolve beyond simple note-taking into a treasure trove of unstructured data that can drive actions across the entire care continuum—from pre-visit chart preparation to post-visit care coordination. The conversation explores how leaders establish credibility as they transition from the operating room to the boardroom. Key Points:

02:43 Impact of Ambient Clinical Documentation
05:51 AI and Large Language Models in Healthcare
10:27 The Role of CMIO in Digital Transformation
15:05 Leadership and Credibility in Healthcare
24:51 Speed Round: Personal Insights

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TownHall: A Look Inside the Incredible World of Organ Donation with Mathew Moss

Tue, 24 Jun 2025 00:00:00 -0400

June 24, 2025: Mathew Moss, SVP and CIO at New England Donor Services, joins Sarah to discuss the amazing stories and stubborn challenges in the world of organ donation. When hospitals process over 100,000 death referrals annually, how do cutting-edge systems determine which cases have life-saving potential? The conversation delves into the sobering reality that less than 50% of organ donors are registered, leading to hundreds of preventable deaths on waiting lists, while exploring how machine learning and real-time data streaming are revolutionizing a field where every minute counts. As Mathew shares the emotional weight of working with families on the worst day of their lives and the rush of innovating with technology that enables organs to be pumped outside the body for extended viability, listeners gain insight into a world where compassion meets precision engineering. Key Points:

03:13 Technology Integration in Organ Donation
08:30 The Emotional and Logistical Side of Donating
12:06 Community Outreach and Education
17:46 Future Innovations and Standout Stories
23:37 Lightning Round

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UnHack (the Podcast): Security Consolidation and the Viral Google Bug with Chris Plummer

Mon, 23 Jun 2025 00:00:00 -0400

June 23, 2025: Chris Plummer, Senior Cybersecurity Architect from Dartmouth Health, discusses the realities of defending healthcare systems against sophisticated threats. Chris shares his path from childhood computer enthusiast to cybersecurity leader, including the surprising story of how he discovered a major Google security flaw that made national headlines. Why do over 6,000 hospitals still fight cyber battles independently when other sectors have found strength through consolidation? Chris and Drex examine whether AI can truly become the force multiplier cybersecurity teams desperately need, or if current limitations keep it relegated to assistant roles. From burnout stories to breakthrough moments, this discussion reveals both the struggles and innovations shaping healthcare cybersecurity today. Key Points:

03:19 Career Beginnings and Challenges
10:39 The Role of AI in Cybersecurity
21:46 Building Networks and Information Sharing
23:59 The Google Bug Story
28:20 The Blue Sky Viral Post

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Keynote: A Conversation Built For Care Webinar with Jill McCormick and Daniel Small

Thu, 19 Jun 2025 00:00:00 -0400

June 19, 2025: In this webinar re-run Jill McCormick, Co-Founder and EVP of Design and Product Development at Pixel Health, and Daniel Small, Vice President of Digital Services at Hartford HealthCare, discuss the process of creating a world-class patient experience. The conversation explores Hartford HealthCare's bold approach to reimagining digital and physical spaces, where defining the experience vision precedes technology decisions. Through human-centered design methodologies, they navigate the complex challenges of aligning stakeholders, excavating outdated technologies, and creating a "digital campus" that extends care beyond facility walls. Key Points:

02:55 Improving Patient and Provider Experiences
08:06 The Importance of Intentional Design
13:12 Aligning Vision and Technology
25:07 Human-Centered Design in Healthcare
43:36 Q&A and Final Thoughts

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Interview In Action: How Data Can Unlock Innovation Doors with Glenn Wirick

Wed, 18 Jun 2025 00:00:00 -0400

June 18, 2025: Glenn Wirick, Chief Commercial Officer at Clearsense, explores how freeing up your data allows for a new world of innovation. How can health systems transform their bloated application portfolios while cutting millions in unnecessary costs? Glenn unpacks the journey from basic data archiving to creating unified patient records that power advanced analytics and AI innovations. The conversation examines practical approaches to application rationalization, sustainable governance frameworks, and how smaller health systems can leverage these strategies despite economic constraints. Key Points:

05:40 Legacy Data Management and Archiving
08:32 Clinical Impact and Data Governance
14:27 Data Sets Up Innovation
21:43 Future Trends
25:23 Lightning Round

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Flourish: Equitable Care Innovation and Leading Through a Crisis with Corina Clark

Mon, 16 Jun 2025 00:00:00 -0400

June 16, 2025: Corina Clark, COO at Gardner Health Services and one of Becker's "COOs to Know," discusses her transformative journey as a leader in communal, equitable healthcare. Drawing from influential mentors who shaped her leadership philosophy, Corina discusses how equity must serve as "the lens through which we look at clinical decision-making" rather than just a checkbox exercise. She offers practical strategies for balancing operational excellence with personal sustainability, including implementing scheduled "no meeting zones" and leading impromptu zumba classes that reconnect her team to their core purpose. Corina’s forward-thinking vision for community health aims to transcend traditional care models, reimagining spaces where prevention, wellness, and trust-building form the foundation of truly patient-centered care. Key Points:

03:47 Leadership and Equity in Healthcare
09:44 Operational Challenges and Innovations
15:42 Mentorship and Personal Influences
23:02 Innovating in Community Health
38:00 Lightning Round

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Keynote: The Cavalry Isn’t Coming: EHR Migration Strategies with Jennifer Stemmler

Thu, 12 Jun 2025 00:00:00 -0400

June 12, 2025: Jennifer Stemmler, Chief Digital and Information Officer at Adventist Health, opens up about orchestrating one of healthcare's largest EHR migrations—transitioning 28 hospitals and 400 clinics from a decades-old Cerner system to Epic. Guided by the mantra "on time, on budget, on Epic, on us," how does she maintain control without micromanaging every decision? When groups push back on standardization or value-based care teams clash with implementation timelines, what framework actually works to resolve conflicts? Jennifer reveals her benefits realization scorecard approach and discusses the real challenge behind any major transformation: how do you ensure the organization owns the change rather than waiting for someone else to save them? Key Points:

03:09 Strategic Planning and Key Objectives
06:25 Guiding Principles and Pre-Planning Phase
17:44 Managing Internal Tensions and Lessons Learned
25:56 Post-Go-Live Success and Future Planning
34:36 Final Thoughts and Advice for Other Health Systems

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TownHall: “Data Rich but Insight Poor” with Reid Stephan and Spencer Dorn

Tue, 10 Jun 2025 00:00:00 -0400

June 10, 2025: Reid Stephan, VP and CIO of St. Luke’s, and Dr. Spencer Dorn, Vice Chair & Professor of Medicine at UNC, tackle the reality behind AI's promise in healthcare, exploring why only one in three clinicians actually stick with AI scribes despite the initial enthusiasm. As they navigate between "AI doomers" and "techno-utopians," the conversation reveals what's working and what isn't in current implementations. How do we avoid repeating the overpromising mistakes made with electronic health records? Cut through the hype and get into real solutions. Key Points:

00:53 AI Headlines - Fact or Fiction
06:01 The Human Element
12:27 AI's Near-Future Impact
19:49 Concluding Thoughts and Recommendations

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Interview in Action: Reining in Unstructured Data to Drive Change Timothy Boettcher

Fri, 06 Jun 2025 00:00:00 -0400

June 6, 2025: Timothy Boettcher, SVP, Head of GTM Strategy North America for AvePoint, discusses the often-overlooked sensitive information spread across Microsoft 365 environments, particularly as departments independently adopt AI tools. Drawing from his experience across Australia, Japan, and the US, Timothy examines why information governance challenges continue to be the primary barrier to AI implementation and explores the balance between clinical innovation and maintaining necessary security standards. What does effective data governance look like when anyone can now create automated workflows through simple AI interactions, and how do organizations turn governance from an overwhelming challenge into a strategic foundation for their AI initiatives? The conversation is just beginning! Join the “Building Responsible AI in Healthcare” Webinar on June 12th for a deep dive into better implementation: https://carahevents.carahsoft.com/Event/Details/618554-thisweekhealth Key Points:

02:49 Introducing AvePoint
05:07 Chronic Data Problems
16:23 Change Management and Adoption

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Keynote: The Patient Advocacy Revolution with Erica Olenski

Thu, 05 Jun 2025 00:00:00 -0400

June 5, 2025: Bill Russell sits down with Erica Olenski, VP at Finn Partners and Founder of August’s Artists, Ironman athlete, and board-certified patient advocate, who brings a unique perspective from navigating the healthcare system through hundreds of overnight hospital stays with her son August, a four-time brain cancer survivor. Why does a family with an extensive hospital history still get treated like first-time visitors at check-in, and how might HIPAA compliance be unintentionally creating barriers to human connection in care? The conversation explores whether patients should control their complete medical records to share with AI assistants, the reality of managing a 60,000-page medical record delivered on CD-ROM, and practical solutions like reimagining emergency department processes for complex care families. Key Points:

02:02 Erica's Son's Health Journey
09:08 The Role of Patient Advocates
13:41 Using AI as a Patient
21:54 August Artists: A Nonprofit Initiative
27:43 Rapid Fire Questions and Closing Remarks

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Keynote: Innovation vs. Security and the CIO’s IT Turning Point with Bridgett Ojeda

Fri, 30 May 2025 09:00:00 -0400

May 29, 2025: Bridgett Ojeda, CIO at Bryan Health, pulls back the curtain on the challenges facing the healthcare CXO, where every dollar must stretch between innovation, cybersecurity, and keeping the lights on. From physicians declaring that ambient listening technology has become a "career extender" to the shocking reality that fax machines still dominate patient care coordination in 2025, this conversation exposes the fascinating contradictions of healthcare technology. How does a health system successfully serve both urban populations and remote rural communities while battling interoperability and retention challenges? Bridgett reveals the strategies, setbacks, and surprising victories that define healthcare IT leadership in an era where technology must finally deliver on its promise to restore joy to medicine.

Key Points:

03:40 Balancing Innovation and Security
09:45 Digital Transformation Initiatives
14:41 Addressing Geographic and Access Disparities
17:49 Pressing Issues for Healthcare CIOs
21:40 Building and Developing IT Teams
27:55 Lightning Round

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Solution Showcase: Beating the Go-Live Date Weeks Early with Deshan Kennedy and Casey Post

Wed, 28 May 2025 00:00:00 -0400

May 28, 2025: Deshan Kennedy, Director of Application Development and Analytics at Broward Health, and Casey Post, SVP of Sales & Client Services at 314e discuss their rapid archiving go-live, finishing weeks early. What prompted Broward Health to make the bold decision to extract data directly from their data centers rather than waiting for database copies? The conversation reveals valuable insights into building trust between organizations, managing risk during system transitions, and establishing partnerships that extend beyond single projects. Key Points:

03:24 Challenges and Strategic Decisions
05:05 Communication and Collaboration
09:38 Achieving Early Go-Live
12:33 Managing Live Data and Risk
15:25 Leadership and Team Dynamics
18:43 Future Partnerships and Final Thoughts

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TownHall: The Human Side of AI - Creating a Culture of Tech Confidence with Molly Zimmer

Tue, 27 May 2025 00:00:00 -0400

May 27, 2025: Molly Zimmer, Director of Emerging Technologies and Artificial Intelligence at St. Luke's Health System, discusses how their AI class has attracted thousands of voluntary participants. Molly reveals her team's philosophy of making "new and scary feel like business as usual" through hands-on learning experiences with Microsoft Copilot, where teams tackle real pain points together. They unpack the critical balance between AI's capabilities and human accountability in healthcare, the strategic value of team-based training to create "behavior contagion," and how ambient documentation gives physicians back their freedom of choice in how they spend their time. Key Points:

03:24 Hands-On AI Learning
05:31 Balancing AI Excitement and Concerns
12:55 Historical AI and Future Directions
22:17 St. Luke's Culture of Innovation and Change
26:12 Lightning Round

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UnHack (the Podcast): CISO Changes and Building the Cyber Foundation with Dennis Leber

Mon, 26 May 2025 00:00:00 -0400

May 26, 2025: Dennis Leber, Cybersecurity Executive with a rich military and CISO background, discusses the current healthcare landscape. Dennis shares his unique journey from police officer to cybersecurity leader, challenging common assumptions about career paths in the field. As boards increasingly face responsibility for security breaches, what fundamental communication strategies should security leaders employ when explaining complex technical risks to non-technical executives? The conversation explores the gap between security professionals and boardrooms, with Dennis advocating for a "basic life-saving skills" approach to organizational security. Through personal anecdotes and pragmatic insights, this episode offers a refreshing perspective on leadership, talent development, and the evolving responsibilities of today's security executives.

Key Points:

01:29 Military Background and Transition to IT
04:59 CISOs and Board Interaction
11:11 Cybersecurity Fundamentals
13:08 Lightning Round

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Keynote: Security is Efficiency Webinar Re-Run with James Bowie and Mick Coady

Thu, 22 May 2025 00:00:00 -0400

May 22, 2025: James Bowie, VP and CISO of Tampa General Hospital, and Mick Coady, CTO at Armis, join Drex for this webinar re-run. Discover how asset visibility exposes unused medical equipment, saving hundreds of thousands in unnecessary purchases. James shares how quantifying a vulnerability in the “language everyone speaks”, money, sparked immediate executive action and reduced millions in risk. The experts navigate the delicate balance between security and uninterrupted patient care, challenging the traditional view of cybersecurity as merely defensive. Reframe security from an obstacle to an operational ally and gain a fresh perspective on how modern healthcare organizations can leverage security investments to drive clinical and financial efficiency. Key Points:

05:57 Asset Management and Efficiency
20:33 Defining Resilience
25:53 The Role of Cyber Programs in IT
30:46 Risk Quantification and Decision Making
39:16 Integrating Questions
43:11 Prioritizing Security Investments

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Flourish: Unplugging, Boundaries, and Identity Beyond Career with Tovia Marinstein

Mon, 19 May 2025 00:00:00 -0400

May 19, 2025: Tovia Marinstein, Senior Talent Intelligence Analyst at LevelUP HCS, explores the challenges of finding balance in our hyper-connected world. Tovia shares her strategies on establishing boundaries between work and personal life, especially in the age of remote work, where lines increasingly blur. Through candid insights about decision-making, managing anxiety, and returning to the basics of self-care, Tovia offers a refreshing perspective on creating a life framework of balance and fulfillment. Key Points:

03:06 Impact of Helicopter Parenting
06:05 Balancing Personal and Professional Life
11:26 Making Important Life Decisions
16:54 The Art of Unplugging
29:04 Final Thoughts and Reflections

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Keynote: Stability Versus Innovation and The Great CIO Escape Room with Reid Stephan

Thu, 15 May 2025 00:00:00 -0400

May 15, 2025: Reid Stephan, VP and CIO of St. Luke's Health System, explores the constant battle for prioritization in healthcare. The discussion delves into the tension between vendor partnerships and innovation, challenging the notion that vendor alignment equals strategic vision. Satya Nadella claims "AI hasn't delivered much yet" while Bill Gates predicts AI replacing doctors within a decade. Reid offers a nuanced perspective, suggesting, "People aren't wanting tools that look smart. They want tools that are simple... that get out of the way and just get to work." Key Points:

06:42 Innovation vs. Standardization
22:21 Simplify Your “Smart” Tools
23:09 The CIO Escape Room
30:28 In-house Development
33:22 Mentorship and Emerging Technologies

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Solution Showcase: SHI’s Risk-Free AI Lab with Kris Nessa and Lee Ziliak

Wed, 14 May 2025 00:00:00 -0400

May 14, 2025: SHI’s Kris Nessa, CTO, and Lee Ziliak, Field CTO and Managing Director of Architecture, dive into their cutting-edge AI lab. What if healthcare providers could test AI solutions before committing millions to infrastructure? Lee and Kris reveal their rapid six-week approach to validating AI use cases while addressing critical staffing shortages and operational challenges across revenue cycle management, medical imaging, and patient engagement. From saving a client from a nine-figure mistake to accelerating innovation across healthcare systems, discover how this playground for AI experimentation might revolutionize healthcare technology implementation without breaking the bank. Key Points:

01:50 SHI's AI and Cyber Lab
07:30 Success Stories and Use Cases
20:08 Engagement Process and Timeline
24:29 Future Developments and Conclusion

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Keynote: From the Ground Up - Setting the Pace as the First CIO with Susan Ibanez

Thu, 08 May 2025 00:00:00 -0400

May 8, 2025: Dr. Susan Ibanez, CIO of Southeast Georgia Health System, discusses the challenges and opportunities of being the organization's first-ever CIO at her health system. What does it look like to build the CIO role from the ground up? How do you balance addressing technical debt while simultaneously driving digital transformation at a smaller health system? Ibanez also offers valuable insights on the importance of professional certifications, networking, and the evolving role of the modern CIO—no longer just a tech job, but requires business acumen, strategic vision, and financial expertise. Key Points:

06:18 Community and Regional Challenges
10:25 Addressing Technical Debt and Cloud Strategies
15:29 Disaster Recovery and Business Continuity
18:34 AI and Future Technologies
21:24 Professional Development and Certifications
24:14 Advice for Aspiring CIOs

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TownHall: Investing in the Data Life-Blood of Healthcare with Matt Sullivan and Alan Forster

Tue, 06 May 2025 00:00:00 -0400

May 6, 2025: Matt Sullivan, CMIO of Advocate Health, and Alan Forster, VP of Innovation at McGill University Health Center, explore the transformative potential of increasing provider data access. What role does synthetic data play in balancing privacy concerns with analytical needs? Alan explains how this new data approach creates a virtuous cycle where clinicians better understand their data, documentation practices, and operational challenges. This conversation uncovers practical insights for organizations seeking to build a data-driven culture where decisions are based on self-generated evidence.

Key Points:

01:49 Self-Service Data Strategy
03:10 Analyzing Synthetic Data
05:02 Real-World Applications
07:19 The Importance of Data

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Keynote: AI Empowered By A Century of Seattle Children’s Research with Zafar Chaudry, MD

Thu, 01 May 2025 00:00:00 -0400

May 1, 2025: Zafar Chaudry, MD, SVP/Chief Digital, AI, and Information Officer at Seattle Children's Hospital. Discover how Seattle Children's is changing traditional approaches to clinical decision-making through a new Google partnership, harnessing the power of a century of clinical writings. Is artificial intelligence a threat to healthcare professionals or their most powerful ally? Dr. Zafar offers his perspective, urging that the synergistic potential of human-AI collaboration is the future of healthcare. From transformative Gartner experiences to pioneering Epic implementations in the UK, this episode explores Zafar’s vision: the intersection of compassion and technology. Key Points:

01:14 Career Journey and Mission
08:43 AI Pathways Innovation
17:43 AI: Collaboration Over Competition
21:07 Lightning Round

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Interview In Action: Adapting and Diversifying for the Needs of Hospitals with Davin Juckett

Wed, 30 Apr 2025 00:00:00 -0400

April 30, 2025: Davin Juckett, Head of Experis Health Solutions, discusses Experis’ three decades of solving problems and supporting hospitals. What makes their team's remarkable retention rate—fewer than five voluntary departures in five years—such a critical differentiator in today's talent-starved healthcare landscape? Davin reveals how Experis is tackling healthcare's most pressing challenges through AI-powered clinical service desks, cloud security solutions, and supply chain optimization, while also managing massive EHR go-lives with thousands of at-the-elbow resources. As healthcare organizations struggle with clinician shortages, margin compression, and complex M&A integrations, what entrepreneurial approaches is Experis developing to help CIOs navigate these turbulent waters? Key Points:

01:24 History of Experis Health Solutions
02:49 Current Service Offerings
06:26 Unique Challenges and Solutions
11:03 Future Directions
12:21 Lightning Round

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TownHall: Healthcare Without Borders and Empowering the Patient with Tracy Elmer

Tue, 29 Apr 2025 00:00:00 -0400

April 29, 2025: Tracy Elmer, Chief Innovation Officer of TrueCare, discusses her approach to empowering the patient to reach a higher level of care. How is TrueCare’s digital literacy program empowering underserved communities to navigate technology? Tracy reveals the impact of mobile wellness units bringing medical services directly to underserved communities, witnessing how TrueCare's philosophy that "distance should not be a barrier to care" manifests in their expanding network of specialized health centers. Lastly, she dives into how community partnerships with organizations like Feeding San Diego address broader social determinants of health in their community. Key Points:

01:22 Digital Literacy Initiatives
10:32 Mobile Wellness Units
16:48 Community Partnerships
21:16 TrueCare Future Initiatives
23:47 Lightning Round

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UnHack (the Podcast): Cybersecurity - From Restrictors to Facilitators with James Bowie

Mon, 28 Apr 2025 00:00:00 -0400

April 28, 2025: James Bowie, VP and CISO of Tampa General, explores the human side of cybersecurity leadership. Facing a fragmented IT team James reveals how a $20,000 investment in ethical hacking training eliminated millions in security risks in a single weekend. Then, how do healthcare security leaders balance life-and-death decisions when ransomware hits critical services? The conversation delves into managing AI implementation safely in healthcare settings, with James detailing their two-week governance turnaround that laid the foundation for all AI projects to come. Key Points:

02:56 Building a Cybersecurity Culture
07:00 AI and Cyber Foundations
11:29 High-Pressure Situations
15:39 Bonus Round: Personal Insights and Advice

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Keynote: The "Moments that Matter" Approach to Patient-Centered Care With Ryan Smith

Thu, 24 Apr 2025 00:00:00 -0400

April 24, 2025: Ryan Smith, SVP, Chief Digital and Information Officer at Intermountain Health, explores how healthcare organizations can balance innovation with mounting cost pressures. What does it take to maintain patient-centricity amid such massive digital transformation? Ryan reveals Intermountain's framework of organizing patient touchpoints as "moments that matter" across seven stages of the patient journey, while also discussing their deployment of over 4,000 automation bots and vision for "agentic AI." As clinician burnout and staffing shortages loom large across healthcare, how might Smith's approach to balancing governance with innovation culture help address these industry-wide challenges? Key Points:

06:44 Patient-Centric Care
10:05 AI: More Than a BuzzWord
14:18 Cybersecurity in Healthcare
18:07 Operational Change Management
25:08 Future Challenges and Opportunities
29:17 Speed Round

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Interview In Action: The Digital Backbone for Your Future Innovation with Justin Marron

Wed, 23 Apr 2025 00:00:00 -0400

April 23, 2025: Justin Marron, CEO of Strategic Venue Partners, discusses how his team brings hospital system infrastructure into the present and opens the door to innovation's future. What happens when hospital connectivity systems fail to meet the demands of modern healthcare technology? Justin illustrates how Strategic Venue Partners transforms healthcare for the ever-increasing data demands of AI and real-time patient care. This episode addresses everything from 5G implementation to CBRS private networks, positioning healthcare facilities for seamless clinical and operational workflows. Key Points:

05:05 Enabling Future Innovation
08:36 Healthcare Wireless Upgrades
14:25 Client Success Stories
20:43 Future Aspirations and Industry Impact

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Flourish: "Never Truly Stuck" - Resilience and Authenticity with Author Michelle Moffitt

Mon, 21 Apr 2025 00:00:00 -0400

April 21, 2025: Michelle Moffitt, leadership coach, counselor, and author of "Cracked Open," shares her path from being trapped in a high-control religious system and a controlling marriage to finding her authentic voice and purpose. Michelle delves into the essence of resilience as more than just perseverance—it's about creating meaningful support systems and making incremental progress while honoring our whole selves. The conversation examines how leaders can foster psychological safety in workplaces, the power of emotional awareness, and the liberating realization that we're never truly stuck in our circumstances. Read the Preview or Order “Cracked Open” Key Points:

01:23 Michelle's Journey and Challenges
07:50 Challenges and Support Systems
15:02 Mindset and Resilience
19:59 Michelle's Future and Reflections
22:16 Lightning Round

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Interview In Action: Democratizing the Innovations Hospitals Need with Jason Taylor

Fri, 18 Apr 2025 00:00:00 -0400

April 18, 2025: Jason Taylor, CGO from Panda Health, explores the pressing challenges facing healthcare systems in the uncertain economic landscape of today. How are health systems navigating potential Medicaid cuts and declining elective procedures while balancing innovation needs? Jason reveals how organizations are shifting from purchasing "cool new toys" to rationalizing existing budgets and application stacks without compromising patient care. The conversation delves into Panda Health's approach of democratizing knowledge across healthcare systems, connecting those with similar challenges to share lessons learned.

Key Points:

01:47 The Uncertainties of Healthcare
04:16 Technology Implementation
06:52 Pandas Social Intelligence
12:20 Organizational Change Management

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Keynote: Zero Trust Hospital Webinar with Ryan Winn and Tamer Baker

Thu, 17 Apr 2025 00:00:00 -0400

April 17, 2025: Ryan Winn, CISO at AdventHealth, and Tamer Baker, Healthcare CTO at Zscaler, discuss zero-trust solutions and questions in this webinar recording. The conversation explores AdventHealth's remarkable four-month implementation journey and the surprising benefits beyond security they've discovered. They discuss practical approaches to medical device security, strategies for gaining organization-wide buy-in, and why framing security initiatives as business enablers rather than technical mandates leads to success. As healthcare organizations face mounting technical debt and evolving threats, this discussion offers a refreshing roadmap to simplification and a more secure environment. Key Points:

08:48 Zero Trust Hospital: Concepts and Implementation
13:42 Challenges and Opportunities in Zero Trust
21:19 The Impact of Zero Trust on Patient Care
27:49 Implementing Zero Trust
33:58 Final Thoughts and Q&A

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Solution Showcase: Reclaiming Lost Testing Time with Laura O’Toole and Robin Parkin

Wed, 16 Apr 2025 00:00:00 -0400

April 16, 2025: Laura O'Toole, CEO of SureTest, and Robin Parkin, CIO of UVA Health, explore how SureTest automation revolutionizes healthcare IT testing. How are leading healthcare organizations reclaiming thousands of staff hours previously lost to manual testing? What unexpected benefits emerge when IT teams are freed from the burden of repetitive system validation? As UVA Health implements continuous automated testing, the conversation reveals how this approach prevents system errors before they reach end users and serves as a powerful recruitment tool in a competitive talent market. As the conversation closes the discussion extends beyond technology to address the critical issue of women in healthcare IT leadership. Key Points:

01:27 Challenges and Solutions at UVA Health
04:41 Implementation and Impact of SureTest
10:49 Women in Leadership in Healthcare IT

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Road to Flourish: Breaking the Boundaries of Your Title with Kena Taylor

Tue, 15 Apr 2025 00:00:00 -0400

April 15, 2025: Erica Williams, Regional Technology Officer (CIO) Texas of Ascension, sits down with Kena Taylor, VP and CIO of Innovation Care Partners, who shares her remarkable journey from Air Force technologist to healthcare IT executive. How does someone transition from military service to leading technological transformation in healthcare? What qualities make for successful healthcare technology leadership in today's complex environment? Kena discusses the importance of being open to change, putting people first, and fostering team autonomy while maintaining a shared vision. Key Points:

05:05 Dr. Taylor's Career Journey
07:26 Defining Career Moments
11:45 Qualities for Success
14:38 Humility and Ambition

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Keynote: Upcoming Healthcare Challenges and the Innovations to Solve Them with Justin Brueck

Thu, 10 Apr 2025 00:00:00 -0400

April 10, 2025: Justin Brueck, System VP of Innovation and Research at Endeavor Health, explores the balance of today's operational challenges with tomorrow's transformational needs. Justin discusses how healthcare systems are caught in a dichotomy—constantly putting out fires while trying to build a "fireproof house" through strategic innovation. How will healthcare address the looming workforce crisis as the "silver tsunami" approaches, with 42% of physicians between 55-65 years old? The conversation weaves through personalized medicine via genomics, the role of AI beyond the hype, and the critical importance of building trust when implementing new technologies.

Key Points:

03:55 Current Landscape of Healthcare Innovation
07:22 The Role of Genomics in Healthcare
17:34 AI and Its Impact on Healthcare
27:40 Leading Organizational Change and Innovation

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Interview In Action: Preserving the Patient Connection with Blake Anderson

Fri, 04 Apr 2025 00:00:00 -0400

April 4, 2025: Dr. Blake Anderson, Founder and CEO/CTO of Switchboard, MD, shares his journey from practicing physician to healthcare tech innovator, revealing how his dual background in medicine and computer science led to creating solutions for overwhelmed clinicians. The conversation delves into critical questions about data quality, bias in AI systems, and the balance between technological efficiency and maintaining personal doctor-patient relationships. As healthcare faces demographic challenges with an aging population, how will technology help clinicians manage increased demands without sacrificing personalized care? Dr. Blake emphasizes the importance of problem-first approaches and thoughtful change management when adopting new healthcare technologies. Key Points:

05:40 Ensuring AI Usability and Trust
08:23 Future of Clinician-Patient Relationship
13:07 Advice for Healthcare Leaders

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Keynote: The Financial World of Healthcare Through an Investor's Eyes with Branden Fini

Thu, 03 Apr 2025 00:00:00 -0400

April 3, 2025: Branden Fini, Partner at Allumia Ventures, discusses the world of healthcare from the view of an investor. How should entrepreneurs approach product-market fit, and why does Branden insist that solving clear and simple pain points trumps the latest technology? The conversation delves into critical investment inflection points, the importance of leadership teams, and the challenging balance between clinical validation and commercial traction. As healthcare faces provider shortages and ongoing consolidation, what emerging opportunities are on the horizon, and how might the changing political landscape reshape investment strategies in healthcare technology? Key Points:

01:02 Investment Philosophy and Strategies
10:04 The Importance of Leadership in Investments
19:10 Navigating Early-Stage Investments
23:46 Clinical vs. Commercial Validation
33:35 Future Trends and Closing Remarks

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TownHall: Experience the Great Equalizer - Reimagining Facility Design with Jill McCormick

Tue, 01 Apr 2025 00:00:00 -0400

April 1, 2025: Jill McCormick, EVP of Design and Product Development at Pixel Health, reveals how experience serves as the great equalizer in healthcare facility planning. What happens when decades-old buildings meet modern patient expectations? Jill guides listeners through the sprint process that transforms stakeholder insights into human-centered designs, challenging traditional approaches by focusing first on desired experiences, not buildings or technology. As technology rapidly evolves, Jill emphasizes the need for flexible designs that can adapt quickly, creating seamless patient journeys from home to hospital.

Key Points:

04:01 Human-Centered Design in Healthcare
06:39 The Sprint Process for Problem Solving
13:52 Navigating Resistance to Change
15:16 Measuring Success in Facility Design
17:15 Future Trends in Healthcare Facility Planning

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Keynote: Courageous Leadership and Intentional Culture Shape Lives with Deborah Proctor

Thu, 27 Mar 2025 00:00:00 -0400

March 27, 2025: Deborah Proctor, Retired CEO of St. Joseph Health, explores the intricate tapestry of healthcare leadership. What does it truly mean to build a mission-driven culture that permeates every aspect of an organization? Deborah shares her remarkable journey from bedside nurse to system CEO, revealing how the Sisters of St. Joseph's charism of unity and reconciliation shaped her leadership philosophy. The discussion delves into innovative approaches to sponsorship, where leaders take personal ownership of their team members’ success and examine the courage required to make decisions that may not win popularity but honor organizational values. Key Points:

05:19 The Importance of Mission and Values
14:25 Building a Mission-Based Culture
18:25 Values in Action and Pilgrimage
23:11 Sponsorship and Leadership
29:15 Prioritization Challenges
38:50 Courageous Leadership

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Interview In Action: Fail Fast, Pivot Quickly - Getting the Data You Need Fast with Julie Johnson

Wed, 26 Mar 2025 00:00:00 -0400

March 26, 2025: Julie Johnson, Executive Director of the Center for Research Informatics at the University of Chicago, explores the current state of healthcare data and advancements aiming to transform patient care. How can organizations democratize data while maintaining appropriate governance? Julie shares insights on her partnership with MDClone, describing how this tool helps clinicians and researchers "fail fast and pivot quickly" rather than waiting months for critical information.

Key Points:

01:57 Data Utilization and Governance
03:44 Addressing Data Bias and Sourcing
05:26 Future Prospects and Innovations
08:23 Navigating HIMSS

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TownHall: An Honest AI Journey - Wins and Bumps with Albert Villarin and Mark Weisman

Tue, 25 Mar 2025 00:00:00 -0400

March 25, 2025: Albert Villarin, VP and CMIO of Nuvance Health, interviews Dr. Mark Weisman, CIO and CMIO of Tidal Health. Mark candidly discusses the difficulties of implementing AI solutions, emphasizing the critical importance of proper AI governance and education for healthcare professionals. As AI tools increasingly write clinical notes and suggest diagnoses, what skills should future clinicians develop—memorizing facts or critically evaluating AI outputs? Mark envisions a future where ambient AI transforms nursing workflows, allowing healthcare professionals to focus more on patient care than documentation, while acknowledging the challenges of building trust in these emerging technologies.

Key Points:

03:10 Challenges and Successes with AI
06:23 AI Governance and Education
14:22 Adoption and Trust in AI
18:48 Future goals for AI

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UnHack (the Podcast): From "All or Nothing" to Scalable Solutions and Resilience with Heather Costa

Mon, 24 Mar 2025 00:00:00 -0400

March 24, 2025: Heather Costa, Director of Technology Resilience at Mayo Clinic, shares her journey of rebranding her team from "disaster recovery operations" to "technology resilience operations," emphasizing that cyber incidents require a fundamentally different approach than physical disruptions. The conversation delves into the challenges of communicating technical needs with clinical staff, with Heather explaining her philosophy of "meeting people where they are" and focusing on their work rather than the technology. As cyber threats continue to evolve, Heather offers insights into building resilient systems that minimize disruption to patient care.

Key Points:

03:43 Heather's Role at Mayo Clinic
04:29 The Evolution of Disaster Recovery
07:10 Engaging Frontline Operators
17:44 Building Blocks of Resilience
20:52 Lightning Round

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Interview In Action: Breaking Barriers Between Data with Christopher Policano and Rachel Wilkes

Fri, 21 Mar 2025 12:00:00 -0400

March 21, 2025: MEDITECH leaders Christopher Policano, VP of Sales, and Rachel Wilkes, Director of Marketing, sit down at HIMSS 2025 in Las Vegas. They explore how healthcare interoperability is evolving through their newly launched Traverse Exchange platform. How are these real-time data exchanges transforming clinical workflows beyond traditional fragmented files? The discussion reveals a company culture deeply invested in sustainable healthcare innovation while making advanced capabilities accessible to community hospitals.

Key Points:

01:51 Introducing Traverse Exchange
05:36 AI Enhancing the EHR
08:02 MEDITECH's Culture and Mission

This Week Health: Conference

Interview In Action: Autonomous Workspaces and Omnissa One Event with Michael Robinson

Keynote: The Future of Healthcare: Tech, Leadership, and the Next Era of Care

Interview In Action: Threat Defense Centers and Cyber Communities with Dan Dodson

TownHall: Nursing Flow Sheets and the Art vs Science of Nursing with Anika Gardenhire

UnHack (the Podcast): Creating Security Ambassadors and AI Ethics with Chase Franzen

Keynote: Workforce Resilience - Burnout, Balance, and Belonging

Interview In Action: Hospital Downtime and Better Recovery Planning with Michael Fredrickson

Townhall: Bringing Innovation to Rural Healthcare with Dr. William Morgan

Flourish: From CIO to Solo Practice and Taking the Bold Steps with Dr. Stephanie Lahr

Keynote (Rewind): AI in Action - From Buzz to Bedside

Interview In Action: Breaking Down the World of Healthcare Consulting with Eric Utzinger

TownHall: Pediatric Research Breakthroughs and Changes with Vittorio Gallo

Keynote (Rewind): CIO Strategies That Work and Paving the Path to the Future

Interview In Action: Protecting Nurses From Violence Through Ambient Tech with Lisbeth Votruba

Keynote: The Future of This Week Health Shows with Drex, Sarah, and Bill

Solution Showcase: A Peek Behind the Interoperability Curtain with Marco Casale and Drew Ivan

UnHack (the Podcast): Agentic Anxieties and Rural Connectivity with Aaron Heath and Brian Zegers

Keynote: Billion-Dollar Mergers and Cutting Turnover in Half with Theresa McDonnell

Interview In Action: Understanding Agentic AI and Quick Wins with Michael Vipond

TownHall: Keeping Up With Washington and Building an Innovation Lab with Charles Christian

Flourish: The New Sales Playbook - Why Sales Veterans Are Going Solo with Amie Teske

Keynote: Don’t be the Hero, Be a Pro - AI and Tech Governance with Chris Harper

Interview In Action: Beyond the Buzzword - Inside Misunderstood AI with Aaron Neinstein

Interview In Action: You Can’t Protect What You Don’t Know You Have With Mick Coady

Keynote: The Great CIO Musical Chairs - Interim Leadership with Chris Scanzera and Judy Kirby

Solution Showcase: Breaking the 30-Day Ransomware Cycle with Todd Barton and PV SubbaRao

Keynote: Partner Failures, Risk Stratification, and Strategic Translation With Alan Smith

TownHall: Creative Rural Healthcare Solutions with Sue Schade and Brian Sterud

Keynote: From the Operating Room to the Boardroom with Michael Han

TownHall: A Look Inside the Incredible World of Organ Donation with Mathew Moss

UnHack (the Podcast): Security Consolidation and the Viral Google Bug with Chris Plummer

Keynote: A Conversation Built For Care Webinar with Jill McCormick and Daniel Small

Interview In Action: How Data Can Unlock Innovation Doors with Glenn Wirick

Flourish: Equitable Care Innovation and Leading Through a Crisis with Corina Clark

Keynote: The Cavalry Isn’t Coming: EHR Migration Strategies with Jennifer Stemmler

TownHall: “Data Rich but Insight Poor” with Reid Stephan and Spencer Dorn

Interview in Action: Reining in Unstructured Data to Drive Change Timothy Boettcher

Keynote: The Patient Advocacy Revolution with Erica Olenski

Keynote: Innovation vs. Security and the CIO’s IT Turning Point with Bridgett Ojeda

Solution Showcase: Beating the Go-Live Date Weeks Early with Deshan Kennedy and Casey Post

TownHall: The Human Side of AI - Creating a Culture of Tech Confidence with Molly Zimmer

UnHack (the Podcast): CISO Changes and Building the Cyber Foundation with Dennis Leber

Keynote: Security is Efficiency Webinar Re-Run with James Bowie and Mick Coady

Flourish: Unplugging, Boundaries, and Identity Beyond Career with Tovia Marinstein

Keynote: Stability Versus Innovation and The Great CIO Escape Room with Reid Stephan

Solution Showcase: SHI’s Risk-Free AI Lab with Kris Nessa and Lee Ziliak

Keynote: From the Ground Up - Setting the Pace as the First CIO with Susan Ibanez

TownHall: Investing in the Data Life-Blood of Healthcare with Matt Sullivan and Alan Forster

Keynote: AI Empowered By A Century of Seattle Children’s Research with Zafar Chaudry, MD

Interview In Action: Adapting and Diversifying for the Needs of Hospitals with Davin Juckett

TownHall: Healthcare Without Borders and Empowering the Patient with Tracy Elmer

UnHack (the Podcast): Cybersecurity - From Restrictors to Facilitators with James Bowie

Keynote: The "Moments that Matter" Approach to Patient-Centered Care With Ryan Smith

Interview In Action: The Digital Backbone for Your Future Innovation with Justin Marron

Flourish: "Never Truly Stuck" - Resilience and Authenticity with Author Michelle Moffitt

Interview In Action: Democratizing the Innovations Hospitals Need with Jason Taylor

Keynote: Zero Trust Hospital Webinar with Ryan Winn and Tamer Baker

Solution Showcase: Reclaiming Lost Testing Time with Laura O’Toole and Robin Parkin

Road to Flourish: Breaking the Boundaries of Your Title with Kena Taylor

Keynote: Upcoming Healthcare Challenges and the Innovations to Solve Them with Justin Brueck

Interview In Action: Preserving the Patient Connection with Blake Anderson

Keynote: The Financial World of Healthcare Through an Investor's Eyes with Branden Fini

TownHall: Experience the Great Equalizer - Reimagining Facility Design with Jill McCormick

Keynote: Courageous Leadership and Intentional Culture Shape Lives with Deborah Proctor

Interview In Action: Fail Fast, Pivot Quickly - Getting the Data You Need Fast with Julie Johnson

TownHall: An Honest AI Journey - Wins and Bumps with Albert Villarin and Mark Weisman

UnHack (the Podcast): From "All or Nothing" to Scalable Solutions and Resilience with Heather Costa

Interview In Action: Breaking Barriers Between Data with Christopher Policano and Rachel Wilkes

Interview In Action: AI Enhanced RTLS Made Seamless with Philipp von Gilsa

Keynote: Security Training that Actually Sticks - Security Mentalism with Gary Chan

Interview In Action: Application Rationalization and ROI Found Fast with Jonathan Cook

Interview In Action: From Complexity to Clarity in Cybersecurity with Tony Douglas

TownHall: Cloud Infrastructure, AI, and Population Health with Sonney Sapra

Flourish: Education Shifts and Leading Across Generations with Donita Brown

Zero Trust Hospital Series: How to Promote a Zero Trust Culture with Tamer Baker

Keynote: Pushing Boundaries in Community Care - Digital Innovation and Equity with Tracy Donegan

Interview In Action: Incremental Growth to Bounding Innovations with Colin Banas and Thomas Wells

TownHall: Empowering Men, Mentorship, and Personal Growth with Jay Millar

Interview In Action: Driving Strategic Initiatives and M&A Success with Patience Phillips