The conversation explores how MSIA represents and supports the organisations building the digital infrastructure behind everyday care, and why their work is more critical than most people realise.

Peter and Emma dive into the origins and purpose of MSIA, its growing influence on health software policy, and how it is helping shape the governance of emerging technologies like artificial intelligence.

They also discuss the increasing weight of regulation, the tension between compliance and innovation, and the funding challenges facing local software providers.

The discussion offers a practical look at the people and systems working behind the scenes, and why stronger collaboration between government, industry, and clinicians will be essential for the future of digital health in Australia.

Key Takeaways

💡 Over 95% of Australian healthcare operates on MSIA member platforms, making their work foundational to the sector.

🔗 MSIA acts as a bridge between industry and government, shaping and supporting health software policy and regulation.

🧑‍💻 Artificial intelligence in health tech is a major focus, with MSIA developing a voluntary code for unregulated products and leading industry-wide collaboration on AI governance.

📊 Regulatory compliance demands have increased significantly, with some software providers now spending up to 80% of their effort on meeting these requirements.

🤝 MSIA facilitates collaboration, networking, and knowledge sharing through events, monthly member sessions, matchmaking, and support for overcoming industry roadblocks.

Timestamps

00:01 — Introduction to MSIA

04:00 — Industry impact and membership

07:00 — COVID-19 response and digital prescribing

12:41 — AI in healthcare and MSIA’s voluntary code

19:40 — Regulation vs. innovation in development

26:11 — Funding, training, and recent challenges

38:37 — Upcoming priorities and activities

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The conversation explores the operational pressures facing rural clinics, including workforce shortages, financial constraints, and the realities of delivering care outside metropolitan areas.

It also unpacks how technology is being used in real clinical settings, from streamlining administrative tasks to supporting patient triage and improving Medicare billing processes.

Broader themes around practice sustainability, recruitment, and the shift towards larger, more specialised clinics are examined, alongside the opportunities and challenges that come with adopting new digital tools.

The episode offers a grounded look at how innovation is shaping primary care today, and what the future may hold for practice owners navigating a rapidly changing environment.

Key Takeaways

🩺 Operational pressures drive tech adoption: Rural clinics face significant recruitment and financial challenges, making technology and AI tools essential for streamlining processes and reducing overhead.

🤖 AI enhances efficiency, not replaces staff: Technology is being implemented to reduce cognitive load and repetitive tasks among staff, allowing people to focus on more value-adding activities, not eliminating jobs.

💸 Medicare funding misconceptions: Medicare offers rebates, not free care; financial sustainability for clinics requires careful billing and operational strategy as margins remain tight.

🏥 Future of general practice: Practices are likely to become larger and more specialised, with AI assistance and a shift toward two tiers of clinics—ultra-lean bulk billing models and comprehensive, tech-enabled fee-for-service clinics.

👥 Practice ownership advice: Aspiring owners should seek mentors beyond general practice and embrace technology and business principles from other industries for sustainable operations.

Timestamps

00:00 - Introduction & guest background

03:53 - Rural practice operational pressures

07:01 - Balancing clinical care, innovation, and sustainability

09:24 - AI implementation examples

14:11 - Medicare funding & misconceptions

16:41 - Predicted future clinic models

19:21 - Accreditation burden & compliance

23:16 - Financial sustainability of clinics

31:18 - Practical advice for practice owners

33:37 - Upcoming MBS Pro features

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The discussion explores how patient demographics vary across clinics and the evolving role of technology in general practice.

It also covers structural changes in care planning within Australian healthcare, along with practical strategies to improve patient engagement and clinician efficiency.

The episode unpacks how patient-centric care, effective communication tools, and the balance of business and medicine are shaping sustainable health practices.

Key Takeaways

🩺 General practice faces diverse patient demographics and challenges

🕒 Technology enables faster, more meaningful consultations without compromising patient interaction

📝 Structural changes in care planning emphasise patient-centric, team-based approaches

🤝 Effective patient engagement depends on meaningful communication and tailored tools

💼 Sustainable practice requires tools balancing clinician efficiency, patient experience, and business demands

Timestamps

00:00 Introductions & practice overview

03:12 Responsive, innovative general practice

06:02 Technology's role in patient-GP interaction

07:24 Chronic disease vs. preventative care

12:24 Health cues and brief assessments

14:48 Structural healthcare changes in Australia

21:41 Technology supporting patient experience

26:06 Balancing patient, clinician, and business needs

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They discuss the human and operational impacts of patients waiting outside hospitals, and the complex factors driving congestion, from changing social structures to system bottlenecks.

The conversation also explores digital solutions for streamlining patient handovers, including real-time data sharing, electronic patient care records, and coordinated care pathways.

Drawing on both local experiences and international models from Europe, Lars and Andrew highlight how improved communication between pre-hospital care and hospitals can reduce delays and optimise patient flow.

They also show how connecting with primary care providers supports better outcomes across the wider health system.

This episode highlights how technology, workflow improvements, and integrated care can transform emergency services.

Key Takeaways

🔄 Growing demand in healthcare leads to complex ambulance ramping and bed block challenges in Australia and globally

👨‍⚕️ Secondary triage and alternate care pathways are being developed to reduce hospital load

📱 Real-time electronic patient care records enable hospitals to prepare more effectively for incoming patients

🤝 Seamless communication and integrated data sharing between paramedics, hospitals, and primary care are critical for efficient transitions

🚑 Structured digital tools support paramedics in decision-making and workflow, leading to improved patient safety and quality

Timestamps

00:00 — Speaker introductions

05:19 — Why not just add resources?

07:47 — Is ramping just shifting the block?

10:23 — Transition and handover points

12:23 — Real-time electronic records in Denmark

17:26 — Pre-arrival notification in Australia

26:15 — Digital support tools for paramedics

28:40 — Unified ED and ambulance workflow

32:49 — Addressing ambulance ramping: Communication

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The discussion dives deep into how Updoc is reshaping access to primary care, using technology to streamline patient intake, triage, and workflow management while maintaining robust clinical governance.

The episode also examines the challenges and opportunities of building a digital health business, from recruiting and engaging clinicians with flexible work models to navigating economic pressures and policy changes.

The conversation explores patient expectations in the digital age, the practical realities of delivering online consultations, and the ways digital platforms can complement traditional GP services.

Cliffe and Max explore what drives patient adoption, how friction points in traditional clinics are being addressed, and what the future may hold for hybrid models of care that blend online and in-person consultations.

Key Takeaways

🩺 Updoc offers flexible, on-demand telehealth for routine and urgent care across Australia, focusing on accessibility for rural and time-poor patients.

🔗 Incremental innovation and listening to user feedback drive continuous improvements in patient intake flows, data integration and care delivery.

👨‍⚕️ Doctors are attracted by hyper-flexible work arrangements, supporting clinicians returning to work and those balancing multiple roles.

⚖️ Updoc prioritises clinical governance, developing frameworks for patient safety, credentialing, and collaborating with Patients Australia on digital health standards.

💡 Telehealth complements, but doesn’t replace, in-person care, offering new pathways for multimodal, hybrid healthcare delivery in Australia.

Timestamps

00:00 – Updoc introduction & mission

00:05 – Updoc's formative experiences

06:47 – Incremental innovation at UpDoc

14:30 – Clinician engagement & workforce

16:49 – Clinical governance approach

22:02 – Accessibility focus: rural/time-poor

29:30 – The future of telehealth vs. traditional care

38:53 – Potential for hybrid & triage models

44:03 – Patient impact story

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The conversation explores how a new private hospital in Melbourne is approaching digital transformation, patient-centred care, and compliance with national standards.

It highlights how collaboration between hospitals, clinicians, and technology providers is shaping integrated and seamless patient experiences.

Topics covered include the hospital’s “zero out-of-pocket” model, the use of real-time digital tools at the bedside, strategies for reducing waste and improving efficiency, and how technology can support both clinical workflows and compliance requirements.

The discussion also examines how data, analytics, and continuous feedback are applied to inform clinical decisions, enhance patient journeys, and design systems and processes that align with patient needs while meeting regulatory standards.

Key Takeaways

🌱 Starting a private hospital from scratch enables reimagining processes, workflows, and patient engagement, focusing on reducing waste and improving integration.

🤝 Collaboration between technology vendors and hospital teams is crucial to achieve seamless data integration, improve workflow, and keep the patient at the centre.

📊 Compliance with Australian healthcare standards drives innovation by creating guardrails that help ensure safety, efficiency, and high-quality care without stifling creativity.

💡 Digital solutions such as integrated bedside technology, digital rounding, and plans for a digital whiteboard aim to empower patients and staff, support compliance, and enhance patient autonomy and communication.

🔗 Continuous evaluation and improvement of digital infrastructure supports scalable success and ensures that adopted technologies genuinely meet clinical and patient needs.

Timestamps

00:00 - Welcome and guest introductions

01:05 - Adeney Private Hospital foundations

03:21 - Oneview overview and partnership

04:39 - Designing systems from scratch

07:17 - Integrating tech at the bedside

13:29 - Compliance, data capture, and patient involvement

18:41 - The impact of technology on patient outcomes

24:14 - Digital whiteboards, real-time evidence, and workflow

32:49 - What’s next for Adeney and Oneview

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The episode explores the intersection of clinical practice, digital health adoption, and technology-driven approaches to supporting neurodiversity and developmental paediatrics across New Zealand.

Dr Heidi Baker shares her journey as a clinician and business owner, including her transition from emergency medicine to paediatrics and her experiences in setting up a tech-enabled health service.

She also discusses her adoption of AI scribe solutions to improve clinical documentation and strengthen patient connections.

The conversation dives into the challenges of balancing hands-on patient care with running a private practice, offering honest insights into delegation, workflow, and the emotional demands of generalist medicine.

The episode also provides an in-depth look at how digital tools can transform the consultation room, allowing clinicians to spend more time engaging with patients and less on administrative tasks.

Key Takeaways

🌏 Combining emergency and paediatric care can broaden a clinician’s skillset and approach to teamwork.

🧑‍💻 Setting up a digital health business requires clinicians to delegate non-clinical tasks, leverage tech platforms, and trust others with complementary skills.

💡 AI scribe technology is enhancing patient-clinician interaction, reducing admin burden, and enabling better capture of non-verbal cues and clinical details.

📝 Transparent communication and consent processes support the adoption of AI documentation tools in clinical practice.

🔒 Trust, data control, and careful selection of tech vendors are essential for upholding patient confidentiality and clinician confidence in digital solutions.

Timestamps

00:02 – Dr Heidi Baker's background and roles

00:49 – Paediatrics and neurodiversity focus

01:13 – Skills from emergency medicine

03:17 – Starting a business as a clinician

04:13 – Choosing technology stack

06:49 – Delegating and managing capacity

07:48 – AI scribe adoption journey

09:51 – Transition and patient communication

11:47 – Benefits and workflow changes

13:49 – Impact on patient care and non-verbal cues

16:18 – Advice for clinicians starting with tech

18:47 – Balancing tech trust and regulation

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Together, they explore the evolution from Cerner to Oracle Health and the addition of Oracle Health Life Sciences, highlighting how these changes are shaping clinical trials, healthcare research, and patient care in Australia.

The conversation examines the challenges facing clinical trials, including fragmented systems, slow recruitment, and complex regulatory processes, and how data and AI are being used to address these issues.

The episode also covers the practical application of AI, the importance of trust and governance in digital tools, and the future direction of Oracle Health and Life Sciences in the region.

Key Takeaways

🧩 Fragmented healthcare and research data remain a barrier to efficient clinical trials and patient outcomes, highlighting the need for unified platforms.

🤖 AI and analytics are being used to automate patient-trial matching, improve data quality, and accelerate research outcomes.

📊 Leveraging existing EHR data can transform organisations from record-keepers to research-ready institutions, facilitating faster drug development.

💡 Building trust in AI adoption is essential, emphasising the role of clinician validation and evidence-based implementation.

🌏 Oracle Health is actively collaborating with industry and government to advance the safe, effective use of AI and unified data in health.

Timestamps

00:00 – Introductions & episode overview

03:23 – Challenges in clinical trials in Australia

07:54 – The evolution from Cerner to Oracle Health

12:59 – AI’s role in healthcare data & trials

18:06 – Clinical and practical use cases of AI

19:56 – Building trust in AI and digital tools

25:20 – AI Centre of Excellence and future directions

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They discuss the evolution of Rauland’s concentric care platform and how it has been integrated into a variety of healthcare environments.

The conversation explores critical communication, optimising clinical workflows, and strategies for implementing technology in both new and existing hospital facilities.

Peter Birch and Steve Gomes also discuss data-driven approaches to enhancing patient outcomes and operational efficiency across hospitals and aged care.

They dive into real-world examples of how Rauland’s concentric care platform reduces delays, improves patient flow, and supports staff, giving listeners an inside look at the practical impact of digital transformation in healthcare.

This episode was recorded virtually, following up from a previous in-person interview at Rauland’s offices.

Key Takeaways:

🩺 Integrating multiple systems for streamlined clinical workflows, reducing silos in hospital settings

📱 Rauland’s Reach messaging solution manages mission-critical alerts and closes communication loops

🏥 Technology adapts to existing hospital infrastructure to bring visibility and operational improvements

📊 Data from digital journey boards helps reduce patient length of stay and optimise resource allocation

🌏 Enterprise thinking supports consistency and scale across hospital networks, benefiting support and cybersecurity

Timestamps:

00:00 – Introduction & context

00:39 – Concentric care platform updates

02:04 – Rauland’s platform overview

03:10 – Mission-critical messaging

06:21 – Clinical workflow and emergency department example

08:25 – Deploying technology in established hospitals

11:54 – Impact in rehab and aged care

14:07 – Emergency department operations

16:33 – Importance of uptime and reliability

17:16 – Enterprise thinking across hospital networks

19:01 – Economies of scale with deployment

20:17 – Roadmap for Rauland in 2026

22:17 – Advice for hospital decision makers

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The conversation examines the challenges and strategies involved in large-scale digital health transformations, highlighting the long-standing partnership between Vivantes and Dedalus.

It also explores the implementation of electronic medical records, the shift from traditional vendor relationships to collaborative transformation partnerships, and how lessons from Europe can inform Australia’s digital health journey.

The discussion provides insights into interoperability, digital maturity, workflow optimisation, and the use of AI to support clinicians.

It highlights real-world examples of successes and challenges, demonstrating approaches to building sustainable, adaptable, and effective digital health systems.

Key Takeaways

🚀 Digital transformation relies on strategic, collaborative partnerships rather than basic buyer-vendor relationships.

🏥 Unifying multiple hospital sites under one digital system boosts scalability and efficiency.

🧩 True interoperability requires integrating numerous IT platforms to support complex care environments.

🤖 AI and automation are being used for clinical decision support, monitoring, and enhancing patient safety.

📊 Rigorous evaluation of digital and AI solutions is essential, prioritising real-world demand, measurable benefits, and strategic alignment.

Timestamps

00:00 — Introduction

01:17 — Vivantes health system overview

04:40 — Dedalus' long-term partnership history

09:06 — Key elements of digital infrastructure

17:53 — Interoperability challenges in Australia

20:48 — AI and automation use cases

25:17 — Innovation implementation standards

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The conversation explores what clinical pathways are, why they are important, how they interact with technology like medical records, e-referrals, and AI tools, and how they can address inefficiencies and improve patient and clinician experiences across Australia.

The discussion also dives into the challenges of translating evidence into practice, the impact of fragmentation in the health system, and the critical role of workforce engagement, leadership culture, and patient-centred design.

The conversation provides practical insights into how clear, collaborative clinical pathways can reduce clinician burnout, promote health equity, and create a foundation for safe, smart digital innovation.

It examines how evidence-based pathways interact with technology such as electronic medical records, e-referrals, and AI tools, and explores strategies to overcome system fragmentation while improving consistency, efficiency, and patient-centred care across healthcare settings.

Key Takeaways

✨ Clinical pathways standardise care, providing consistent, evidence-based guidance for clinicians and supporting a seamless patient journey across fragmented health systems.

🤝 Integrating clinical pathways with digital tools improves communication, reduces inefficiencies, and helps prevent patients from falling through the cracks in a federated healthcare environment.

📉 Pathways can address “hidden taxes” on the system, such as unnecessary tests and duplicated processes, unlocking both cost savings and safer care.

👩‍⚕️ Effective pathways reduce clinician burnout by delivering point-of-care tools that streamline decision-making, and must be co-designed with both workforce and patient needs in mind.

🤖 Solid foundational systems are needed before leveraging advanced technologies like AI, ensuring that any innovations support, rather than overwhelm, clinicians and patients.

Timestamps

00:00 — Introduction

00:36 — What are clinical pathways?

04:49 — Clinical pathways analogy: restaurants

06:09 — Pathways as patient journeys

07:42 — Digital’s role and “filling the cracks”

12:09 — Inefficiencies and hidden taxes

16:58 — Interoperability vs. care pathways

24:12 — Clinician burnout and enabling workforce

28:04 — AI, tech foundations, and implementation

41:20 — Future directions for Streamliners

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This episode explores the latest developments in digital health and aged care in New Zealand, recorded during Digital Health Week in Christchurch, hosted by Health Informatics New Zealand (HiNZ).

The discussion covers the digital transformation roadmap for Health New Zealand, highlighting how technology, clinical leadership, and inclusive design are shaping the future of care.

The episode examines the challenges and opportunities in residential aged care, including workforce pressures, funding reforms, and the practical use of AI and digital tools to support frontline staff.

The evolving role of HiNZ within the health sector is explored, including efforts to foster cross-sector collaboration, drive innovation, and provide long-term governance.

The conversation captures insights from industry leaders and practitioners, offering a comprehensive view of New Zealand’s approach to digital health transformation, grounded in practical, human-centred strategies.

Key Takeaways

✨ The future of aged residential care in NZ faces both political and practical challenges, with technology positioned to streamline processes and enable more human-centred care.

🧠 Co-design and direct involvement of disabled people in digital health solutions is crucial; early engagement helps address accessibility and diversity in technological development.

💼 Health New Zealand’s ten-year digital investment plan focuses on stabilising infrastructure, modernising platforms with AI and automation, and ultimately transforming clinical care and patient access.

🤝 Building trust and breaking down silos in healthcare are priority strategies for HiNZ, fostering connection and collaboration across the health sector.

👥 Leadership, change management, and digital upskilling initiatives are central to delivering sustainable transformation for NZ’s health workforce and systems.

Timestamps

00:00: Introduction

00:43: Hon. Tracey Martin - Aged Care Association, NZ

07:27: Darren Douglass - Acting Chief Information Technology Officer, Health NZ

17:42: Debbie Hughes - Chief Executive, NZ Disability Support Network

22:05: Alex Kemp - Director of Engagement/CEO, HiNZ

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The conversations explore how health technology is designed, implemented, and scaled in real care settings, with a focus on patient outcomes, workforce realities, and practical adoption.

The episode includes in-depth discussion on the future of the care economy and how co-design and end-user involvement are driving more effective, compassionate, and practical solutions.

The discussion also dives into the emerging role of quantum technology in healthcare, strategies for translating research into real-world products, and how cross-sector collaboration can accelerate home-grown innovation.

This episode was recorded during the ANDHealth Unfiltered 2025 event in Melbourne, Australia, and features several discussions that highlight evolving trends and front-line experiences in Australian healthtech.

Key Takeaways

🧑‍🤝‍🧑 The Care Economy CRC focuses on integrating technology and data to uplift productivity and outcomes across aged care, disability care, early childhood education, and more, with a major emphasis on co-design and workforce involvement.

🤝 Effective health innovation requires collaboration among government, academia, and industry, with models like ACMD and event conveners like ANDHealth driving partnerships.

📉Technology uptake in healthcare faces barriers including workflow integration, clinician overload, and the risk of unintended consequences, making co-design with end users critical to success.

🦠 Quantum technologies and advanced analytics are emerging as significant contributors to research, service delivery, and patient outcomes, with Victoria positioning itself as an ecosystem leader.

💊 Translation from research to commercialisation is improving in Australia, but ongoing focus on ecosystem navigation, workforce engagement, and industry partnerships remains essential.

Timestamps

00:00 – Introduction

00:28 – Carmela Sergi, CEO, Care Economy CRC

08:34 – Amanda Caples, Victoria’s Chief Scientist

16:34 – Jeff Malone, CEO, ACMD

26:37 –Trang Nguyen, CEO & Founder, SeeTreat

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The conversation explores why the handbook has been released now, its intended audience, and how its concepts can support leaders and clinicians in enhancing the movement of patients through hospitals.

The discussion examines the current pressures facing hospitals, including rising patient demand, workforce challenges, and system inefficiencies, and considers why traditional approaches to patient flow are no longer sufficient.

Lessons from other industries are explored, highlighting how principles such as systems thinking and Lean methodology can be adapted for healthcare.

The episode emphasises the combination of real-time data, organisational culture, and continuous improvement as central to creating safer, more efficient, and patient-centred hospital systems.

Key Takeaways

✅ Patient flow is more than implementing digital solutions—real change requires cultural and behavioural transformation within health organisations

✅ Real-time, system-wide visibility is critical for effective patient flow management and making data-driven decisions

✅ Adopting approaches from other industries, like Lean principles, must be tailored to the unique clinical and operational environment of healthcare

✅ Measuring a broad range of indicators beyond standard KPIs (e.g., length of stay, outliers, medically ready to discharge) provides better insights and guides improvement

✅ Practical actions like shop floor engagement and prioritising system-wide visibility can drive immediate and meaningful change

Timestamps

00:00 – Introduction

00:47 – Who the handbook is for and its purpose

01:33 – Why address patient flow now

02:41 – The importance of system-wide visibility

03:39 – Practical tools from the handbook

05:29 – Comparing healthcare to other industries

07:52 – Customising industry methods for clinical environments

08:57 – Differentiating patient flow discussions from electronic patient records

10:46 – The challenge of demonstrating return on investment in patient flow initiatives

14:30 – Rethinking metrics for measuring success in patient flow

17:27 – Actions health leaders can take today

19:01 – Actionable advice for immediate implementation

20:25 – How to access the handbook

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The episode explores the evolution of healthcare payments, including the transition from Medipass to Tyro Health and the latest trends in digital wallets.

It also covers the practicalities of surcharging, regulatory changes, integrated payment solutions, and the potential impact of technologies like stablecoin and PayTo on medical payments for clinics and patients in Australia.

Peter and Pete break down what these changes mean for clinics of all sizes, from day-to-day operations to long-term strategy.

They discuss how seamless payment experiences can improve efficiency, reduce errors, and enhance patient satisfaction, while also highlighting the risks and challenges practices face in a fast-moving digital payments landscape.

The conversation offers practical insights, real-world examples, and a forward-looking view of where healthcare payments are heading.

Key Takeaways

💳 The shift to digital wallets has reshaped payments in healthcare, with over 90% of card-present transactions now happening via Apple Pay, Google Pay, or similar options.

🔁 Surcharging remains a significant consideration for clinics, with around 40% of medical businesses enabling it, though regulations may change.

📲 Integration between payment systems and practice management platforms is now common, driving efficiency with over 70% of clinics automating their payment and reconciliation workflows.

🪙 Emerging payment innovations such as programmable money and advanced bank-to-bank systems like PayTo have the potential to change how recurring and complex healthcare payments are managed.

🏦 Less than 35% of overall healthcare payments are processed through Medicare, making integration with private insurers and funders increasingly critical for clinics.

Timestamps

00:00 – Introduction

00:31 – Changes since Medipass and acquisition by Tyro Health

01:32 – Payment technology experiences in healthcare

02:46 – Growth of the Tyro Health team

03:18 – Clinic perspective on payments

04:36 – Impact of digital wallets

05:39 – Clinic decisions and recent regulatory changes

07:22 – Surcharging rules for debit vs credit cards

08:04 – Balancing payment convenience for patients

08:43 – Percentage impact of payment costs on clinic margins

10:03 – Integrating payments with practice management systems

10:52 – Automation and three-way matching in clinics

12:29 – Approaches to optimising payments

13:53 – Programmable money, stablecoin, and use cases

15:46 – Payment innovation and health system challenges

17:01 – Distributed autonomous organisations

17:21 – PayTo, direct debit, and recurring payments

20:37 – Integrating more funders and improving patient experience

22:29 – Wrap up and resources

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The conversation explores how regulatory change, patient engagement and real-world evidence are reshaping the way new technologies are assessed, funded and adopted.

It also examines the challenges health tech companies face when bringing innovation to market in Australia and across international settings.

They share practical insights into what these changes mean for innovators, clinicians and policy-makers navigating an increasingly complex system.

This episode looks at how value is defined beyond the limits of clinical trials. It also highlights why patient experience and practical implementation are becoming increasingly important in decisions about health technology.

Together, these insights offer a grounded and timely perspective on the forces shaping the future of Australian health technology.

Key Takeaways

🔍 The "valley of death" is a significant hurdle for Australian health tech innovators, where promising technologies struggle to secure funding and market access.

💡 Health Technology Assessment (HTA) frameworks are adapting to consider new dimensions such as equity, patient-centred outcomes, and system impact, beyond traditional cost and clinical effectiveness.

👥 Patient engagement is increasingly recognised as critical, with patients now actively involved in advisory boards and decision-making processes, offering perspectives beyond those of clinicians.

📊 Real-world evidence is helping to fill gaps left by clinical trials, providing insight into system readiness, implementation feasibility, and outcomes for diverse populations.

🌏 International policy changes, particularly from the US and UK, are influencing Australia’s HTA processes and impacting access to innovative therapies for patients.

Timestamps

00:00:00 – Introduction

00:02:05 – Overview of HTANALYSTS and their purpose

00:03:26 – The “valley of death”

00:05:56 – Explaining Health Technology Assessment

00:07:09 – Traditional metrics vs. evolving HTA frameworks

00:08:33 – Government reviews in HTA

00:10:46 – The role of patient engagement and inclusion in HTA

00:12:29 – Application of patient engagement

00:14:10 – Real-world evidence: its role and impact

00:16:27 – Faster access, data barriers, and implementation challenges

00:18:21 – Agility in assessment processes

00:20:09 – Examples of flexibility in healthcare guidelines

00:22:26 – What innovators can do now

00:23:47 – MFN policy changes in the US

00:26:07 – HTANALYSTS’ role as middlemen bridging stakeholders

00:27:15 – Lessons about collaboration, evidence, and early alignment

00:29:06 – Importance of implementation

00:29:55 – Future directions

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They discuss the practical applications of artificial intelligence in healthcare and explore its real-world operational impact.

The conversation also includes insights from attendees during a live Q&A session, offering a unique opportunity to hear questions and challenges directly from healthcare professionals and technology leaders.

The panel dives into real-world use cases of AI, including diagnostics, predictive analytics, improving patient outcomes, and boosting administrative efficiency.

They also examine the critical importance of governance, privacy, and practical implementation when integrating AI into everyday clinical workflows.

This episode was recorded live at AWS in Sydney, Australia, and is supported by Infomedix, providing an up-close look at how healthcare AI is being applied in local and global contexts.

Key Takeaways

⭐ Clear problem definition, high-quality data, and context-specific solutions are crucial to successful AI applications in healthcare

🤖 Predictive AI currently offers proven impact in areas such as diagnostics and early detection, while generative AI introduces unique challenges

🧑‍⚕️ Human-centred design, usability, and workflow integration are critical to successful technology adoption and patient benefit

🔒 Privacy, compliance, and ethical guardrails must evolve with technological advancements, particularly in data handling and patient confidentiality

🌏 Sustainability, change management, and continuous improvement are essential considerations in deploying and scaling AI across the health ecosystem

Timestamps

00:00 – Introduction & event overview

02:00 – Panellist introductions & AI use cases

06:35 – AI pattern recognition benefits

08:39 – Sniff test for viable AI solutions

10:23 – Administrative AI applications

12:45 – Impact opportunities: patient & clinician

14:28 – Administrative vs clinical AI focus

15:35 – Evidence and business cases for ambient scribes

20:06 – Guardrails and governance in AI

22:35 – Change management for AI rollouts

26:30 – Practical advice: North Star vs shiny distractions

32:09 – Audience Q&A: patient privacy, data use

37:39 – Use of AI in culturally diverse aged care settings

44:06 – AI risks, safety, technical guardrails

48:11 – Sustainability and long-term impact

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The conversation dives into the evolving role of advice and guidance (A&G) models in shaping patient outcomes, clinician workflows, and healthcare access across Australia and the UK.

The panel discusses practical benefits, such as reducing wait times, improving triage, and supporting GPs to manage complex cases more confidently.

Gain insights into how digital referral pathways and emerging technologies like AI are changing the way specialists and primary care providers collaborate.

This episode also highlights lessons learned, the importance of leadership and culture, and the challenges that remain in making A&G work effectively for both clinicians and patients.

Key Takeaways

👩‍⚕️ Advice and guidance (A&G) allows GPs and primary care providers to obtain timely specialist input without formal referrals, helping address outpatient waitlists and geographical inequities in access to care.

🚀 Examples from paediatrics, mental health, endocrinology, and other specialties show A&G resolves a significant proportion of referrals, keeping patients managed in primary care or redirecting them to more suitable services.

🌏 Both Australian and UK health systems are implementing A&G at scale, with New South Wales and Queensland adopting statewide models and the NHS seeing significant appointment diversion, reducing waiting times and improving resource use.

🤝 Effective A&G relies on streamlined workflows, bi-directional communication between primary and specialist care, clear referral criteria, and support for GPs as central care coordinators.

🤖 The future of A&G may include multidisciplinary expansion, integration with allied health, and advanced technology such as AI to improve efficiency and access for patients—while ensuring the focus remains on better outcomes and equity.

Timestamps

0:00 – Introduction

1:18 – Stephanie Hodgson defines advice and guidance

3:02 – Dr Shoma Dutt shares real-world impacts in paediatric gastroenterology

5:32 – Dr Matthew Lam describes case studies where A&G adds value and boosts equity

9:54 – Stephanie Hodgson discusses the impact of data and equity

13:01 – Dr Shoma Dutt on developing a statewide referral criteria

16:43 – Charlie Winstanley talks about A&G adoption

23:11 – Panel consensus on key ingredients for scaling A&G: leadership, technology, education, making it frictionless for GPs, and measuring impact

33:07 – Dalia Croxton on A&G transparency for patients

35:20 – Charlie Winstanley and Stephanie Hodgson explore future directions

40:21 – Dr Matthew Lam on keeping patient outcomes at the centre

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The discussion explores the fragmentation of data in healthcare and the importance of longitudinal care records.

They also examine the evolving role of digital health platforms compared to traditional EHRs, along with the opportunities and challenges associated with artificial intelligence and data governance in healthcare innovation.

Dive into the practical steps healthcare organisations can take to build strong data foundations, improve interoperability, and create workflows that truly support person-centred care.

The conversation also goes beyond the hype around AI, examining how real value emerges only when technology is underpinned by complete, accurate, and context-rich data.

Key Takeaways

🗂️ Data fragmentation in healthcare is a core challenge, often caused by the use of multiple, siloed systems across various care settings.

👩‍⚕️ Longitudinal care records provide a continuous, patient-centred view across different healthcare touchpoints, improving care coordination and outcomes.

🔑 Foundational data quality and integration are essential for enabling advanced analytics, artificial intelligence adoption, and workflow optimisation.

🔒 Privacy, consent management, and security, using principles like zero trust, must be embedded in digital health platforms to balance innovation with safety.

🚀 To unlock the full value of AI in healthcare, organisations should focus on strong data foundations, process-oriented thinking, and workflow automation before layering in advanced technologies.

Timestamps

00:00:00 — Introduction

00:01:25 — Why data fragmentation persists in healthcare

00:02:54 — What is a longitudinal care record

00:03:59 — Highlighting benefits of longitudinal health records

00:05:08 — Differences between Digital Health platforms and traditional EHRs

00:07:38 — The role of AI in digital health

00:11:12 — Balancing innovation with privacy, security, and governance

00:14:04 — Key advice for healthcare CIOs on leveraging data and AI

00:15:14 — The roadmap for DC2 View and trends in virtual care and remote patient monitoring

———

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The discussion focuses on no-code health technology platforms, digital mental health solutions, and the challenges and opportunities in delivering predictive and preventative healthcare, particularly in youth mental health.

The episode covers Cogniss' evolution, the role of digital and predictive tools in healthcare systems, and real-world applications in clinical research and practice.

The conversation offers insights into how health professionals can use no-code platforms to build, refine, and scale digital solutions, the importance of personalisation in mental health care, and the ways predictive analytics can identify risks and support early intervention.

It also examines the barriers to scaling innovation in health systems and how collaborative approaches are helping to bridge the gap between pilots and broader implementation.

Practical examples of digital health tools in action are highlighted, from apps supporting youth mental health to predictive solutions for conditions such as sepsis and chronic illness.

Key Takeaways

✨ No-code technology enables health professionals and researchers to build, maintain, and scale digital health solutions more efficiently, reducing development costs and barriers to market entry.

🤝 Effective prediction and early intervention in healthcare, particularly mental health, require accessible digital solutions that can personalise care, track outcomes, and help prevent illness escalation.

📱 Real-world applications, such as using wearables and health data integration for predictive models, are being developed for youth mental health and chronic conditions like cancer and autoimmune diseases.

🔗 The challenge of delivering digital therapeutics at scale stems from complex procurement, a lack of clear ownership in health systems, and the need for unified infrastructures that support solution interoperability and patient data control.

🌏 Initiatives like Ripple aim to support priority populations and address gaps in digital health by building a catalogue of evidence-based solutions targeted to specific health challenges, such as women’s health and youth mental health.

Timestamps & Main Topics

00:00 Introduction

01:08 Leon Young introduces himself and Cogniss

02:57 Dr Frank Iorfino shares his experience in youth mental health and digital solutions

04:08 Discussion on the importance of early intervention

06:21 The vision for predictive tools

08:28 Dr Frank Iorfino explains the Mind Your Mind app

10:54 Researcher challenges and the value of no-code platforms

13:01 Adapting no-code solutions beyond white-labelled apps

14:09 Growing the platform through demand-driven development

17:03 The need for infrastructure that can deploy multiple digital solutions

19:49 Areas of highest potential for predictive healthcare technologies

20:36 Examples of predictive health projects

22:12 Dr Iorfino expands on why youth mental health is a pressing priority

24:51 Barriers to scaling predictive and preventative healthcare solutions

26:11 Developing a marketplace approach to better match innovations

30:37 Closing remarks and how to connect with Cogniss

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Brad and Peter discuss the daily struggles clinicians face with password management, the risks of weak access controls, and the impact of inefficient authentication on both patient safety and clinical workflow.

They also examine modern approaches to secure access, including passwordless authentication, biometric logins, single sign-on, and mobile device management.

These solutions can streamline clinical workflows while maintaining rigorous security and meeting audit requirements.

The discussion also delves into practical lessons for implementing authentication solutions across desktop and mobile environments, addressing the complexities of shared workstations, roving staff, and multiple applications.

This episode was recorded live at the Imprivata booth during HiNZ Digital Healthcare Week in New Zealand, providing listeners with real-world examples of how hospitals are modernising access management to improve efficiency, accountability, and patient care.

Key takeaways

🔑 Password management and the shift towards passwordless authentication are key concerns in healthcare, due to multiple system access requirements

🩺 Implementing secure, efficient authentication methods that can help clinicians provide better patient care without interruption

🛡️ Security needs to be balanced with ease of access, tailored to different workflows and physical locations within healthcare facilities

📱 Mobile device management and secure shared device usage are becoming increasingly important as clinical mobility grows

🌏 The drive towards efficient, secure access is a global issue, with maturity and practices varying across organisations, but a common goal shared worldwide

Timestamps

00:00 – Introduction

00:50 – Brad Gwyther explains his role at Imprivata

01:25 – Needs of Imprivata’s customers in New Zealand

02:52 – Balancing security and ease of use in clinical authentication

04:01 – Passwordless authentication and ongoing challenges

05:55 – Implementation process

07:18 – Integrating clinical applications and systems

08:36 – Mobile device management and traceability

09:44 – Global challenges in secure access for healthcare

11:15 – Innovations in authentication and aligning tech with clinical workflows

___

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The discussion explores Eucalyptus’s digital health model, how it is changing patient experiences, supporting clinicians, and connecting with traditional general practice.

The conversation covers key challenges facing healthcare today, including continuity of care, regulatory considerations, clinician engagement, and the shifting expectations of patients in a digital era.

They share candid insights on scaling digital clinics, balancing technology with human connection, and the opportunities and limitations of hybrid care models.

This episode offers practical perspectives on how digital and traditional care can work together, the evolving role of the GP, and what the next generation of Australian healthcare may look like.

Key Takeaways

🩺 The rise of digital-first clinics is changing how patients interact with primary care, focusing on convenience and continuity through technology.

👩‍⚕️ Clinician independence and quality assurance, including pre-screening and audit systems, are central to responsible digital healthcare delivery.

💡 Patient engagement is evolving, with increased demand for more data, self-ownership of health, and a desire for ongoing support beyond traditional appointments.

💬 The lines between wellness, primary care, and marketplace health products are blurring, raising questions around clinician roles, value, and regulation.

🔗 Integrating digital and in-person (hybrid) care paths is viewed as essential for the future, with attention to necessary safeguards, incentives, and patient consent.

Timestamps

00:00 — Introduction

00:36 —Dr. Max Mollenkopf on panel experiences and challenging ideas

02:02 —Tim Doyle explains Eucalyptus’s origins and vision

06:11 — Addressing continuity, fragmentation, and care platforms

13:29 — Access to health information and regulatory challenges

17:33 — Business models, clinician obligations, and monetisation

24:45 — Regulation, industrial standards, and cannabis clinics

26:58 — Quality audits and the role of technology in large-scale care

32:23 — Value in care, rebates, and consulting models

37:00 — The intersection of wellness, screening, and preventative health

42:38 — A hybrid model for future healthcare

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The discussion focuses on space medicine and how clinicians care for astronauts living in microgravity, exposed to radiation, and operating far from Earth’s hospitals.

Learn about the unique challenges of human physiology in space, from fluid shifts and bone loss to immune changes and heightened cancer risks.

The panel also examines how technologies developed for astronauts, including wearable health monitors, AI-driven diagnostics, telemedicine systems, and on-demand medical tools, are now being adapted for remote and resource-limited healthcare settings on Earth.

The conversation highlights the parallels between rural healthcare in Australia and medicine in space, drawing on lessons from the Royal Flying Doctor Service and other innovative programs.

It also explores the role of international collaboration, cross-disciplinary research, and microgravity studies in shaping the future of both space missions and terrestrial medicine.

Key Takeaways

🚀 Space medicine is likened to extreme remote healthcare, highlighting autonomy and resourcefulness.

🧑‍🔬 Technologies originally developed for space, like telemedicine and imaging tools, now benefit rural healthcare in Australia.

🌱 Innovations such as plant growth research and pharmaceuticals in microgravity have Earth applications, impacting food security and medicine shelf-life.

🧠 Deep space missions require new psychological and physical support systems due to isolation and altered gravity.

🩺 Collaborative research in Australia and New Zealand is advancing knowledge in areas like organ health, gallstone formation, and cancer associated with space environments.

Timestamps

00:00 – Introduction

02:13 – Dr Vienna Tran

22:25 – Professor Gordon Cable

39:20 – Dr Lisa Brown

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In this episode of the MSIA Good Tech Podcast, we speak with Kirk Kikirekov from HealthTrack, Chris Smeed from Cubico, Dr Safwan Sayyal from Sayyal Health Services, Helen Souris from Cardihab, Cameron Sampson from Telstra Health, Maxwell Holmes from MediRecords, Marcus Wilson from Surgical Partners, Robert Best from MIMS, Jan Chaffey and Cameron Jaffrey from Stat Health. This special episode is focused on essential software tools for GPs and specialists, highlighting the leading solutions helping Australian healthcare providers streamline processes, maintain safety, improve efficiency, and support sustainability.

A series of in-depth interviews with founders, CEOs, clinicians, and product leads from multiple companies serving primary and specialist care. Covering the development and evolution of clinical and practice management systems, data integration, digital transformation, medication safety, multidisciplinary care, billing and business optimisation, and prevention.

Key Takeaways:

1. Integrating digital capture of medical devices and medication usage at the point of care improves workflow efficiency. Helping clinicians respond swiftly to recalls and ensure accurate billing and stock management (Kirk Kikirekov, Dr Safwan Sayyal).
2. The transition from on-premises to cloud-based practice management systems is an ongoing journey, with organisations navigating security, connectivity, regulatory requirements, and clinician preferences. (Maxwell Holmes, Cameron Sampson, Jan Chaffey, Cameron Jaffrey).
3. Evidence-based digital therapeutics and preventive care technologies, such as remote cardiac rehabilitation platforms, demonstrate improved outcomes (e.g., reduction in hospital bed days), greater equity of access, and cost-effectiveness compared to traditional care. (Helen Souris).
4. Robust reporting, analytics, and care optimisation tools help practices spot care opportunities, improve outcomes, and strengthen financial health. Seamless integration with existing systems delivers daily data-driven insights while supporting compliance and long-term sustainability. (Chris Smeed, Marcus Wilson).
5. Authoritative medication information and up-to-date decision support enable safe prescribing and dispensing. Centralised resources like MIMS provide clinicians with real-time PBS updates, reliable medication guidance, and safe management tools, while also supporting IT vendors through trusted partnerships. (Robert Best).
6. Interoperability across platforms within practices and large organisations is becoming essential. Open APIs, FHIR standards, and marketplace models make it easier to connect add-ons, integrate technologies like AI scribes, and tailor workflows to varied clinical needs.(Maxwell Holmes, Cameron Sampson, Jan Chaffey, Cameron Jaffrey).
7. Business efficiency in healthcare relies not only on clinical excellence but also transparent, automated financial management. (Marcus Wilson).
8. Industry collaboration among software vendors, government, professional groups, and clinicians is essential in navigating digital health challenges, supporting innovation, and driving adoption of tools that demonstrably improve care quality and organisational sustainability.

The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

In this episode of the MSIA - The Good Tech Podcast, we speak with Gerard Stevens from Webster Care, Dr Ben Hurst from HotDoc, Dr Frank Pyefinch and Lorraine Pyefinch from Best Practice, and Jenny O’Neil from Episoft about the journeys of industry founders, inventors, and stars who have shaped the landscape of Australian health technology.

Covering the personal stories behind the development of well-known products such as the Webster Pack, HotDoc, Best Practice, and Episoft. Each guest shares the inspiration that led to their innovations, challenges faced during their development, and the ongoing impact of their work within healthcare. Exploring topics in creating practical technology for medication management, driving efficiency in clinical settings, the role of practitioner founders in product success, interoperability, and advice for new entrants to the sector. Focusing on real-world problems, the iterative nature of health tech innovation, and the critical need to address evolving requirements in the industry.

Key Takeaways:

1. The Webster Pack was developed to improve medication compliance and patient independence, now widely recognised in aged care and community settings.
2. HotDoc enables GPs to reduce administrative burden and focus on quality patient care, offering digital solutions for bookings and patient engagement.
3. Best Practice originated from the direct needs of clinicians and grew through continuous feedback, practical innovation, and strong industry standards.
4. Founders with clinical backgrounds are well-placed to identify practical problems and build relevant solutions, as demonstrated by Best Practice and Episoft.
5. Addressing interoperability and standardisation (such as adopting FHIR) is critical for efficiency and future-proofing industry partnerships.

The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

The episode covers the changing landscape of general practice in Australia, with a focus on the involvement of private health insurers in primary care, recent bulk billing changes, the environmental impact of healthcare, and the role of artificial intelligence.

This episode was recorded during GP25 in Brisbane, the largest national gathering dedicated to general practice, organised by RACGP.

Key Takeaways

🌱 The increasing presence of private health insurers in primary care raises questions about patient outcomes, funding models, and the viability of independent clinics.

💸 Changes to bulk billing are shifting the financial landscape for GPs, with government policy aiming to relieve cost-of-living pressures for patients but introducing new considerations for clinic owners.

🌏 Healthcare contributes significantly to carbon emissions in Australia, and there are opportunities to decarbonise the sector by focusing on prevention, reducing low-value care, and adopting low-carbon options in clinical practice.

🤝 The general practice sector must define and advocate for its core strengths amidst disruption by corporate interests and technology, particularly the integration of AI in supporting clinical decision making.

🚦 Clinicians and clinic owners can take actionable steps, such as joining advocacy groups, reviewing care practices, and engaging in preventative health, to respond proactively to these sector changes.

Timestamps

00:00 – Introduction

01:02 – Dr Max Mollenkopf

06:43 – Dr Michael Bonning

16:33 – Dr Nicole Sleeman

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion covers the current wave of artificial intelligence in healthcare, exploring its real-world implementation, governance, workforce readiness, and how clinicians and technologists can collaborate effectively.

The guests share their experience and perspectives on digital health transformation, the challenges of adopting new technologies, and the evolving role of AI in Australian healthcare.

They also dive into practical examples of AI in action, from AI-powered scribes easing administrative burdens to tools that support clinical decision-making.

The episode highlights the importance of human-centred design, adaptive governance, and building trust among clinicians and patients.

Listeners will gain insight into how AI is being thoughtfully integrated into Australian healthcare, balancing innovation with safety, workforce needs, and patient outcomes.

Key Takeaways

✨ AI adoption happens in waves, moving from hype to normalisation, requiring realistic expectations and robust capability building

🧠 Effective governance in healthcare doesn’t have to slow innovation; adaptive frameworks can support safe and agile implementation

💬 Human factors and real-world workflows are critical when designing and implementing healthcare technology solutions

🤝 Workforce readiness and co-design, embedding digital health concepts into clinical education and involving clinicians in design, leads to better outcomes

⚡ AI tools are increasingly seen as essential infrastructure, with growing clinician and patient comfort, but trust and ongoing usability remain crucial

Timestamps

00:00 – Introductions and overview of panellist backgrounds

05:18 – Is the AI bubble in healthcare about to burst, or just mature?

07:59 – Differences in risk tolerance between tech and health, and how that affects adoption

10:33 – Sustainability and the risk of “serial piloters” in healthcare AI

13:22 – Sentiment toward AI in healthcare vs other industries

18:08 – How real-world workflows affect technology adoption

20:02 – Growing public and healthcare professional awareness and trust in AI tools

21:53 – Governance strategies and balancing safety with speed

25:22 – The need for responsive, risk-tiered governance frameworks

28:02 – AI’s place in healthcare: from a “bubble” to essential infrastructure

30:43 – Role of flexibility and user choice in AI adoption

32:03 – Trust, augmentation vs automation, and failed AI pilots

34:47 – Real use cases: AI scribes and clinician-patient interaction

36:34 – Building meaningful workforce readiness for AI

38:08 – Embedding digital health and AI literacy in clinical training

43:07 – Rethinking workforce composition to support technology adoption

44:23 – Closing remarks and further resources

Check out the episode and full show notes on the Talking HealthTech website.

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They discuss the recent and upcoming changes to Medicare bulk billing incentives, the challenges faced by general practices in adapting to shifting business models, and how tools like MyGPMPtool are helping clinics manage chronic disease care more effectively.

The conversation also explores the broader impact of technology on patient experience and clinic sustainability.

Listeners will learn how digital tools can streamline workflows, reduce administrative burdens, and support coordinated chronic disease management, allowing practices to deliver higher-quality care while maintaining financial viability.

The discussion highlights practical strategies for both bulk billing and mixed billing clinics to adapt to policy changes and remain resilient in a rapidly evolving healthcare environment.

Key Takeaways

🔄 The shift between bulk billing and mixed billing models is having a significant impact on clinic operations, influenced by new Medicare incentives and changing patient demographics.

📝 Effective chronic disease management (CDM) relies heavily on operational efficiency and the adoption of digital tools to streamline care planning, eligibility tracking, and patient engagement.

👩‍⚕️ Clinics are facing challenges in workforce adaptation, particularly in redistributing CDM-related workflows between nurses and GPs as expectations and demands increase.

⏱️ Simple digital process improvements, such as removing paperwork and automating reminders, can result in substantial time and cost savings for clinics.

📈 Modern Innovations is developing new CRM and AI features within MyGPMPtool to further support practice efficiency, patient engagement, and care continuity, including upcoming modules for aged care and advanced patient segmentation.

Timestamps:

00:00:00 – Introduction and overview of MyGPMP tool with Dan Wijeratne

00:00:43 – Differences between acute and chronic disease management in general practice

00:01:54 – Understanding Medicare item numbers and billing for CDM services

00:03:04 – Changes to CDM workflows post-1 July and impacts on GPs

00:05:22 – How technology addresses administrative burdens and inefficiencies in care planning

00:07:05 – Key features of MyGPMP tool and use of AI for workflow optimisation

00:08:44 – The benefits of streamlined CDM processes for patient outcomes

00:10:24 – Importance of collaborative, cloud-based solutions for multidisciplinary care

00:11:21 – Current priorities and opportunities for GPs in 2025, and market trends

00:13:30 – The future of healthcare technology, CRM systems, and patient engagement

Check out the episode and full show notes on the Talking HealthTech website.

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The conversation explores how HotDoc supports GPs and medical centres with digital tools to automate administrative processes, balance regulatory changes, offer flexible work arrangements, and improve access to care for patients in an increasingly virtual environment.

The discussion also highlights the growing pressures on general practice, including workforce shortages, rising patient demand, and competition from virtual-only providers and digital health apps.

Listeners will gain insight into how clinics can leverage technology to streamline workflows, capture patient information more effectively, and deliver personalised care, all while supporting doctors in managing burnout and maintaining work-life balance.

This episode offers practical perspectives for GPs, practice managers, and healthtech innovators looking to navigate the rapidly changing landscape of primary care.

Key Takeaways

🩺 The burden of compliance and administrative changes, such as payroll regulations and MyMedicare requirements, creates significant process challenges for GP clinics.

⚙️ Automating tasks like recalls, reminders, and bulk-billing consent can improve efficiency and free up time for doctors to focus on clinical care.

🌐 The rise of virtual healthcare and online consults is changing patient expectations, with convenience and accessibility taking priority, leading clinics to adapt with solutions like asynchronous quick consults and telehealth on demand.

👨‍⚕️ Flexibility for doctors, including hybrid and virtual care models, is crucial to address burnout and ensure sustainable practice amid an impending GP shortage.

🔍 Capturing patient intent, matching them with specialised providers, and leveraging technology to serve up relevant information are opportunities for further innovation in patient care pathways.

Timestamps

00:00 – Introduction and HotDoc’s mission

01:04 – 13 years of HotDoc and supporting GPs with administration

02:11 – Patient engagement and streamlining workflows

03:32 – Compliance challenges: MyMedicare, assignment of benefit

04:38 – GP clinic operations and shifting processes

06:00 – Impact of regulatory changes on clinic efficiency

08:00 – Competition from virtual providers and patient expectations

10:03 – Quick consults, asynchronous care, and responding to convenience demands

14:05 – GP workforce shortages, burnout, and capacity challenges

16:42 – Flexibility in GP work patterns and reducing burnout

18:53 – Benefits of virtual care for information capture

20:08 – Personalised intent-based patient matching and technology’s role

24:06 – Clinics’ priorities for 2025: automation, differentiation, sub-specialisation, and hybrid-care models

27:47 – Closing thoughts and future priorities for HotDoc

Check out the episode and full show notes on the Talking HealthTech website.

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Recorded at the event in Canberra, this episode highlights successes from Australian digital health companies and explores topics surrounding commercialisation, global expansion, regulatory hurdles, funding models, and lessons learned from building scalable healthtech solutions.

This episode was recorded at the ANDHealth Digital and Connected Health Commercialisation Showcase in Canberra, celebrating milestone achievements for the participant companies in the ANDHealth Plus Programme, as well as the 10th anniversary of the Medical Research Future Fund.

Key Takeaways

🎤 The importance of collaboration and building global networks for healthtech commercialisation.

🚀 Scaling digital health innovations internationally requires adapting to local markets and understanding cultural nuances.

💡 Knowing your funding, payment, and commercialisation models is crucial for successfully bringing products to market.

🧑‍⚕️ Listening to clinicians and end-users, rather than presuming their needs, drives effective product uptake.

🛠 Regulatory approval, such as TGA registrations and clinical validation, remain significant steps for healthtech companies.

Timestamps

00:00 – Introduction and event background: ANDHealth Plus Programme and MRFF anniversary

00:30 – Sanji Kanaglingam on WeGuide’s expansion, scalability, and digital biomarkers

03:08 – Simon Green discusses Immunosis, diagnostics for immune deficiency, and commercialisation

06:31 – Carolyn Mee from Soundscouts: Funding, regulatory milestones, and sector expansion

10:42 – Tina Campbell on Healthily’s approach to patient education and voice AI for engagement

15:16 – Arthur Shih explains Humanetix’s clinical decision support and lessons from aged care

19:07 – Dr James Waldie of Cape Bionics: Translating space sciences into compression garments

24:24 – John Wright shares about Metabolic Health Solutions: Device-to-software integration and market focus

27:22 – Fiona Hammond - Perx Health provides updates on Perx Health’s gamification tech and cognitive decline solutions

30:30 – Bronwyn Le Grice - CEO, ANDHealth on commercialisation, digital health sector growth, and ecosystem priorities

34:03 – Episode wrap up and call to action

Check out the episode and full show notes on the Talking HealthTech website.

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Check this episode out to gain insights into how virtual care is transforming access for rural and regional communities, from mental health support to specialist consultations.

The conversation explores practical strategies for workforce flexibility, process automation, and co-designed service models, showing how Telecare combines clinical expertise and innovative technology to improve safety, efficiency, and patient outcomes across Australia.

Key Takeaways

🌏 Telehealth in Australia addresses the challenges of providing quality specialist care to rural and remote populations, leveraging virtual consultations and remote technology.

🩺 Around 30–50% of clinical scenarios can be safely and effectively managed through telehealth, increasing access without compromising care quality.

🔗 Co-designing new models of virtual care with stakeholders enables healthcare organisations to balance risk, optimise workflows, and support community needs when traditional service provision is under strain.

💻 Telecare developed its own technology solutions, including a mobile native e-script platform and healthcare process automation tools, to solve practical issues in care delivery and staff optimisation.

💡 The future of virtual care involves continued innovation in automation and integration, focusing first on solving “boring” admin and engagement challenges before fully harnessing AI potential.

Timestamps

00:00 – Introduction and overview of Telecare’s background

02:33 – Telecare's role and services in Australian healthcare

04:40 – The impact and evolution of telehealth for rural communities

06:14 – Types of care best suited for telehealth and what Telecare does

10:41 – Risk assessment and co-design in developing new care models

13:23 – Building technology versus using market solutions; motivations and outcomes

17:35 – Service enablement, process automation, and operational efficiency

20:23 – Telecare’s acquisition by Teladoc and implications for future growth

22:14 – The future of telehealth/virtual care and the role of AI

24:43 – Final thoughts and episode wrap-up

Check out the episode and full show notes on the Talking HealthTech website.

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They explore Josh Ayscough's background, the investment focus at Utiliti Group, and how founders can effectively pitch their healthtech solutions to investors and customers.

The conversation also delves into the shift towards consumer-centric healthcare, the practical applications of AI, and the importance of building interdisciplinary teams.

Listeners will gain insight into the challenges of funding, regulation, and scaling in the Australian health tech ecosystem, as well as strategies for forming partnerships and driving meaningful impact.

This episode offers a comprehensive look at what it takes to innovate and succeed in a complex, evolving industry.

Key Takeaways

🧑‍💼 Founder-market fit is critical: Investors look for founders who deeply understand the problem they’re solving, ideally with sector experience or a strong advisory board.

💸 Demonstrating clear patient or sector benefit is a priority for healthtech investors, not just the commercial proposition.

🌏 Australia’s healthtech ecosystem is strong but highly regulated, compared to the “guardrails-off” landscape in markets like the US.

🤖 AI isn’t mandatory for healthtech success, but founders need to articulate their position on AI and its relevance for their solution.

🔗 Early-stage healthtech solutions should nail a core problem first, then build strategic partnerships to enhance growth, scaling globally is not always necessary, and local impact can also be a meaningful goal.

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion examines the non-financial burdens that affect efficiency and patient care, and how technology can help reduce administrative overhead.

It also looks at the emerging role of artificial intelligence in streamlining workflows across healthcare organisations.

The episode explores the practical challenges facing care providers and examines how technology can improve outcomes for both staff and patients.

Key Takeaways

🚀 The "hidden tax" in healthcare refers to the unrecognised administrative tasks that consume clinicians’ and care workers’ time, impacting their ability to focus on direct patient care.

📱 Leveraging mobile tools and voice-to-text technology can save valuable minutes per day for frontline staff, enhancing both efficiency and quality of care.

🤖 Technology is not always the solution; digitising poor processes can create more friction, but AI and better-designed systems hold the promise of fundamentally changing or removing burdensome workflows.

🧑‍💼 A successful tech transition requires buy-in across all levels, from frontline workers to boards, and must be business-driven rather than solely led by IT.

🔄 The adoption and role of artificial intelligence in healthcare is evolving rapidly; organisations must continuously review use cases, ethical boundaries, and investment rationale to harness AI effectively and responsibly.

Check out the episode and full show notes on the Talking HealthTech website.

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Jason discusses the story behind founding EQL and the factors that shaped its approach to digital MSK care.

He also examines the different funding and access challenges faced in Australia and the UK, highlighting how local healthcare structures influence the delivery of care.

Key Takeaways

💡 EQL uses technology to empower patients and clinicians, enhancing access to MSK care through digital triage and rehabilitation pathways.

🌏 Differences between the UK and Australian healthcare systems, including funding models, rural access issues, and workers’ compensation, shape how digital MSK solutions are deployed.

📊 Demonstrating return on investment (ROI) is central to EQL’s model, evidenced by recent pilots in Australia that delivered a 14:1 ROI for employers and insurance partners.

🤝 EQL works both with in-house clinicians and partner organisations, delivering care via digital, in-person, and hybrid pathways to meet diverse workplace and population needs.

🔮 The future of digital MSK care involves careful adoption of AI and scaled technology, with a focus on safety, sustainability, and equitable access, especially in remote or underserved communities.

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion covers the role of artificial intelligence and technology in reducing administrative burden for clinicians, improving patient outcomes, and optimising workflows within the healthcare sector.

The episode explores the intersection of digital transformation and the unique human elements that are central to effective healthcare delivery, based on insights from both clinical and technology backgrounds.

Key Takeaways

💡 The critical importance of freeing clinicians from administrative tasks to allow more time for patient care and improving outcomes.

🖥️ Effective digital transformation in healthcare is often "invisible" to the patient, improving systems and processes behind the scenes rather than at the point of care.

🤝 Co-designing technology solutions with frontline clinicians and gathering feedback ensures tools are genuinely useful and easy to adopt in practice.

🔒 Implementing strong governance and risk management around AI tools is vital, including controlling access and monitoring data privacy.

🔄 Transformation efforts should be holistic, considering impacts across the whole healthcare ecosystem, from frontline staff to back-office operations and the broader continuum of care.

Check out the episode and full show notes on the Talking HealthTech website.

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Topics covered include clinical governance, digital health ethics, women’s health data, interoperability, AI, connected care, and the importance of partnerships across healthcare and technology.

This episode was recorded during HIC 2025, hosted by the Australasian Institute of Digital Health (AIDH) in Melbourne.

It features conversations captured in the Digital Health Studio throughout the event, covering panels, keynotes, and interview sessions with innovators and leaders from across the healthcare technology space.

Key Takeaways

✨ Clinical governance, ethics, and research translation are critical for driving sustainable digital health innovation

🌏 Global perspectives (UK, Canada, US) offer lessons for local implementations in Australia

🧑‍⚕️ Women’s health data has historical biases; femtech and digital health can help address gaps for diverse populations

🔗 Connected care depends on interoperability, collaboration, and data standards to support clinicians and improve patient outcomes

🤖 Artificial intelligence and unified data platforms are expanding capabilities but require strong privacy, governance, and clinician involvement

Check out the episode and full show notes on the Talking HealthTech website.

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Steve shares how his own experiences caring for his daughter Bowie inspired him to develop tools that help patients, families, and support workers better manage the demands of the healthcare system.

They cover the realities of patient navigation, the role of digital tools in improving outcomes, and the importance of human collaboration alongside technology.

Key Takeaways

🧩 Lived experience shapes innovation: Steve’s journey as a parent navigating paediatric and intensive care environments drove the creation of Nabu, aiming to bridge gaps he faced first-hand in the healthcare system.

📲 Practical patient empowerment: Nabu focuses on helping patients and families easily coordinate appointments, medications, and care plans without overwhelming them or relying solely on electronic health records.

🔄 Communication and collaboration matter: The app streamlines sharing critical information with family members, support workers, and professionals, reducing the risks of missed details and improving overall continuity of care.

🛡️ Safety in support: Features verifying support worker credentials and making handovers simpler are emphasised to mitigate risks for vulnerable patients.

🌏 Piloting for impact: The next steps for Nabu involves coordinated pilot programs with providers in Australia and overseas, to quantify its effect on health outcomes and demonstrate support for patients, families, and clinicians.

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion covers the challenges of connecting fragmented health data, the role of FHIR standards, their journey forming KRE8 My Health, and practical examples of how better data exchange can improve outcomes for clinicians and patients.

The episode explores recent developments such as Smart Health Link and Australian Patient Summary standards, as well as how managed services can bridge the gap between legacy systems and modern interoperability requirements.

Key Takeaways

🩺 Interoperability remains a major challenge in healthcare, with legacy systems and inconsistent data standards making it difficult to exchange information effectively.

🖥️ FHIR (Fast Healthcare Interoperability Resources) and new standards like Smart Health Link are helping enable secure, standardised sharing of patient summaries and health data between systems and individuals.

🔗 Managed interoperability services can allow software vendors and startups to achieve compliance and connectivity without becoming experts in complex health data standards.

👩‍⚕️ Improved interoperability empowers both clinicians and patients to access and share medical information, boosting health literacy and supporting safer, more timely care.

📱 Tools like Smart Health Exchange allow sharing of health records via encrypted links or QR codes, making data accessible even for those without advanced IT systems.

Check out the episode and full show notes on the Talking HealthTech website.

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The conversation covers the development and rollout of a statewide Microsoft Dynamics-based CRM for health services in Victoria, with a focus on digital referral management, patient communication, automation, and the use of AI in improving health system processes and outcomes.

Key Takeaways

🏥 The Victorian Statewide CRM project, based on Microsoft Dynamics, began as a solution to surgical audit and patient communication challenges at Austin Health. It has since expanded, now supporting referral management and inter-hospital transfer processes across metropolitan and regional health services in Victoria.

📋 Managing healthcare referrals is typically a complex, paper-driven and inefficient process. The new digital referral management system standardises and digitises this workflow, improving efficiency, reducing environmental impact, and ensuring timely patient care.

🤝 The importance of co-design and collaboration between health services, IT teams, and clinicians was highlighted. Rollouts involved extensive workshops and change management, with an emphasis on capturing the "80%" common process across services while allowing flexibility for local variation.

🤖 AI is being explored to support and augment referral processes, such as classifying incoming documents, summarising referral content, and identifying hidden health issues within referrals. The approach ensures clinical oversight and gradual adoption for trust and safety.

🔗 The system is designed to promote federated innovation—allowing a collaborative framework where new features can be rolled out at scale and shared across services, rather than every service building in isolation.

📊 Leveraging enterprise data and digitising previously manual or paper-based MVPs (like post-it note reminders or spreadsheets) enables ongoing process improvement and scalable healthcare innovation.

⚖️ Equity considerations were also discussed: digital solutions need to be accessible, especially for vulnerable populations, to avoid widening the digital divide in healthcare.

Check out the episode and full show notes on the Talking HealthTech website.

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They explore how clinicians can better access both external medical evidence and context-specific internal knowledge, the importance of technology in surfacing reliable information at the point of care, and the emerging role of artificial intelligence in supporting decision making in healthcare environments.

Key Takeaways:

📚 Knowledge Management in Healthcare: Declan explains that clinicians need access to both external, evidence-based guidelines and internal, site-specific procedures to make informed decisions. Both are often difficult to surface when needed, leading to inefficiency and frustration.

💡 Origin of Eolas Medical: The platform was created out of a real need identified within hospitals—difficulty in finding practical information quickly, particularly context-specific pathways and contacts. "Eolas" is derived from the Irish word for knowledge.

🤖 Technology and Extraction: Eolas uses computer vision and artificial intelligence to extract and visually ground information from both internal documents (like policies and flowcharts buried on intranets) and external sources, ensuring that clinicians can trace answers to their original sources.

🔒 AI's Role and Safety Considerations: Artificial intelligence, especially large language models, can support information retrieval but must be carefully governed, regulated, and validated for safety and trust. The adoption of such solutions varies globally due to differing regulatory environments.

⚖️ Balancing Usability and Governance: Declan shares the tension between making technology user-friendly for clinicians and maintaining rigorous governance, security, and privacy—finding the right balance is ongoing and vital for uptake.

📈 Adoption and Impact: Eolas has seen significant uptake among clinicians by addressing their need for immediate, trustworthy, actionable information at the point of care. The company emphasises a careful, department-by-department rollout in healthcare organisations to build evidence and trust.

🚀 Future Directions: The conversation touches on the broad future of healthcare technology, speculating about the combined power of AI, knowledge management, and system interoperability over the next decades.

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion focuses on the integration of new data capture solutions within Austin Health, with a special emphasis on the challenges and opportunities surrounding legacy systems, workflow transformation, stakeholder engagement, and mandatory reporting.

This episode was recorded live at HIC 2025 in Melbourne, Australia, at the Data Capture Experts booth on the expo floor.

Key Takeaways:

🏥 Austin Health's Digital Landscape: With over 200 clinical systems, Austin Health's approach to technology must consider integration, interoperability, and minimising workflow disruption for clinicians.

🔗 The Role of Health Information Managers: Health information managers bridge the gap between IT, clinical operations, and data reporting, ensuring legislative compliance and meaningful use of collected data.

⚙️ Addressing Legacy System Challenges: Facing an end-of-life legacy software system that processed over 120,000 annual client contacts, Austin Health identified the need for a modern solution that could expand functionality and support broader use cases.

🚀 Implementation and Change Management: Accelerated timelines and the addition of new modules – such as community mental health – required robust collaboration, business process engagement, and agile change management strategies.

💻 Data Capture Experts Solution: Streamlined administrative functions allowed for improved referral, appointment booking, care management, and reporting – moving away from siloed spreadsheets towards integrated workflows.

📊 Workflow Evolution: The new system enabled better visibility across teams, accurate activity reporting, and improved patient care continuity, especially for patients accessing multiple services.

🤝 Advice for Vendors: Collaborative approaches with health information managers and strong technical-business translation are essential when building and implementing solutions in health settings.

Check out the episode and full show notes on the Talking HealthTech website.

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In this episode of Talking HealthTech, Peter Birch speaks with Emily Manning, Sales Manager at Global Health, about how smarter referral management is reshaping Australian healthcare.

Emily explains how MasterCare+ streamlines workflows for clinics, hospitals and community providers – reducing risk, freeing up staff time and improving the patient experience.

Key Takeaways:

🔄 Referral management is a critical but often overlooked part of healthcare workflows – getting it right improves both admin efficiency and patient care.

🧩 MasterCare+ is a modular SaaS platform that can run standalone or integrate with existing systems, making adoption easier.

🏥 The platform was co-designed with Peninsula Health in Victoria to ensure it fits local workflows, with secure messaging, triage tools and automated intake.

📊 Moving away from paper reduces errors, increases visibility via dashboards and KPIs, and frees staff for higher-value work.

⚠️ The risks of sticking with paper include lost referrals, heavier admin loads, compliance issues and slower patient journeys.

📈 Incremental adoption helps organisations modernise without full-scale system overhauls.

🤖 Future directions include AI-powered triage, risk stratification and ongoing development guided by user feedback.

Check out the episode and full show notes at Talking HealthTech.

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Ricardo shares insights from his 11 years at Speechmatics, discussing the challenges and opportunities of adapting speech recognition for medical applications, the move toward innovative AI solutions, and the importance of accuracy, privacy, and regulatory compliance in handling sensitive healthcare data.

Key Takeaways:

🎤 Speech-to-Text in Healthcare: Speechmatics, while established in media, live captioning, and government, has recently seen growing demand in healthcare, driven by clinicians' needs rather than top-down mandates.

🩺 Ambient Scribing and Clinician Workflow: There is a shift from manual transcription—where secretaries or clinicians would type up notes—to AI-powered tools that can automatically transcribe and structure patient conversations, improving efficiency and reducing clinician cognitive load.

🎯 Accuracy and Context: In healthcare, accuracy is critical due to the potential for life-or-death consequences. Effective speech recognition requires comprehensive vocabularies, the ability to handle diverse accents, and context awareness to distinguish medical terminology.

🤝 Collaborative Role in Solution Delivery: Speechmatics provides foundational transcription technology behind the scenes, enabling ambient scribing platforms and EMR providers to build workflow solutions tailored for their users.

🌍 Language and Localisation: Healthcare consultations occur in many languages, requiring multilingual speech recognition models. Ricardo discusses how existing language models often excel in English but may need translation pipelines and continued development for long-tail languages.

🔒 Privacy and Regulation: Sensitive healthcare data requires robust privacy controls and compliance with regulations like ISO 27001 and HIPAA. Deployment options include on-premise and on-device solutions to meet varying security needs.

🚀 The Future of Voice AI in Healthcare: There is a growing acceptance of AI in patient interactions, particularly among younger demographics who are comfortable with bots. Voice agents and further AI integration are seen as significant opportunities for the future of healthcare technology.

Check out the episode and full show notes on the Talking HealthTech website.

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They discuss the challenges around syncing data between these sectors, the clinical and operational impact of medication errors, and how technology platforms like BestMed are shaping safer, more connected workflows.

The episode covers the origins of BestMed, the importance of interoperability, regulatory drivers, stakeholder benefits, and the future of intelligence and AI in digital health.

Key Takeaways:

📊 Medication discrepancies between aged care, GPs, and pharmacies are widespread, with a University of Sydney study showing 72.6 discrepancies per 100 records—many with potential for clinical harm.

💻 Digitisation and interoperability between care providers reduce manual transcription errors and potential incidents, with some facilities reporting a 63% drop in medication-related incidents.

☁️ BestMed's cloud-based platform is accessed by aged care staff, pharmacists, GPs, and families, with real-time medication records for safer and more efficient management.

🏛️ Regulatory standards and government support have been crucial in advancing interoperability and uptake of digital medication management in aged care.

🎯 Guiding principles for product design include minimising data retranscription, integrating into user workflows, and actively seeking feedback from stakeholders.

🔗 BestMed's recent integration with Best Practice Software aims to further streamline processes for GPs, minimising double-entry and enhancing workflow efficiency.

💝 The emotional impact of better systems is notable—staff feel more supported, and families gain visibility, ultimately improving experience and reducing stress.

🤖 Artificial intelligence is already in use for pharmacy packing checks, and future projects include AI-driven deprescribing and decision support—keeping solutions focused on practical clinical impact.

Check out the episode and full show notes on the Talking HealthTech website.

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They discuss technology’s evolving role in general practice - from AI-powered efficiencies and foundational IT, to national health information exchange and ongoing engagement with clinicians.

This episode was recorded during the Best Practice Summit 2025 in Brisbane and features a selection of conversations with GPs, practice managers, and technology leaders captured by Talking HealthTech during the event.

Key Takeaways:

🖨️ Foundations Before Innovation: Dr Jaspreet Saini shares the importance of ensuring basic technology—like printers and seamless workflows—works reliably before implementing more advanced tools such as AI scribes in general practice.

👨‍⚕️ Addressing Clinician Burnout: Nearly half of GPs are experiencing burnout; technology should be implemented to reduce everyday frustrations and increase efficiencies, rather than adding complexity.

🎯 Real-World Problem Solving: Understanding daily tasks and pain points from frontline staff enables meaningful tech adoption. Stakeholder consultation—listening to GPs, nurses, and practice managers—remains central.

🔗 Health Information Exchange: Nicole Gartrell outlines Health Connect Australia's approach to connecting healthcare information systems nationally, focusing on enabling easy, behind-the-scenes data sharing across different clinical platforms.

☁️ Practice Management Software Evolution: Craig Hodges and Jessica White discuss the direction for Best Practice, including cloud migration, interoperability, and AI, while reaffirming commitment to customer feedback and practical functionality.

🤝 Industry Collaboration: Continued engagement with vendors, clinicians, government, and software partners is essential for sustainable change and responding to evolving needs in primary care.

🤖 Responsible AI Adoption: AI can facilitate easier access to patient data and streamline administrative tasks, but clinician involvement is necessary to guide responsible implementation and maintain patient safety.

🎓 Community and Education: Events like the Best Practice Summit foster connection, networking, and collective learning, while ongoing education around technology and new tools is pivotal for clinicians and practice staff.

Check out the episode and full show notes on the Talking HealthTech website.

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They discuss Dan’s transition from digital media into the health tech sector, Healthengine’s evolution from a healthcare marketplace to a comprehensive patient engagement platform, and the introduction of new technologies like AI-powered receptionists.

The conversation also covers trends in patient engagement, the impact of cost-of-living pressures on healthcare access, and the future of technology-driven healthcare delivery.

Key Takeaways

🔄 Over the years, Healthengine has shifted from being purely a healthcare marketplace to emphasising patient engagement tools and SaaS products, such as online bookings, recalls, reminders, and custom forms.

🌐 The platform is expanding beyond GPs to include dental, allied health, specialists, and pharmacy - aiming to enable patients to manage their entire care team from one place.

🤖 Healthengine has launched "Helen," an AI receptionist designed to handle administrative phone calls for GP clinics, allowing reception staff to focus on more complex tasks. Helen is already being piloted and operates strictly on non-clinical tasks for privacy and accuracy.

📊 Research by Healthengine indicates around 80% of people are comfortable interacting with bots for administrative healthcare tasks, especially given the benefit of never waiting on hold.

💰 Cost-of-living pressures are causing more Australians to delay essential medical care, as reflected in the upcoming Australian Healthcare Index—a survey run in partnership with Patients Australia.

💻 Virtual care is on the rise, but still makes up a small proportion of Healthengine's bookings, with most telehealth appointments occurring outside regular business hours for transactional needs like repeat prescriptions.

🎯 Healthengine's current strategy is to continue investment in patient engagement technology, leveraging AI for administrative efficiency without entering the space of clinical care itself.

Check out the episode and full show notes on the Talking HealthTech website.

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Together, they explore the latest developments in New Zealand’s healthtech ecosystem, focusing on the future of medical technology and diagnostics, specifically AI, wearable diagnostics, medtech, and the need to keep patients, clinicians, and the wider system at the centre of innovation.

The episode showcases how Kiwi companies are driving global impact in wound care, cardiac diagnostics, gut health, and personal emergency response systems.

This episode is part 3 of a 3-part series created by Talking HealthTech in partnership with New Zealand Trade & Enterprise (NZTE), exploring how New Zealand’s healthtech innovators are taking their ideas from home to the world.

Key Takeaways

⚙️ Silhouette, developed by Aranz Medical, is transforming wound care through 3D imaging and data-driven insights, making wound management more efficient and scalable in both hospital and community settings.

🤖 HeartLab is advancing cardiac diagnostics using AI, with a focus on enabling clinicians to easily and quickly access and interpret cardiac scans remotely, emphasising speed, workflow, and responsiveness across global markets.

📏 Alimetry provides a wearable diagnostic solution for gut disorders, allowing for non-invasive measurement and better clinical insight into gastrointestinal symptoms, while also showcasing the process of commercialising research-driven technology in global health markets.

👵 Chiptech is delivering technology-enabled care systems for ageing populations, offering scalable and adaptable personal emergency response solutions that support independence at home and address broader sector challenges.

🔬 The export journeys of these companies highlight the value of deep research, user insight, collaboration, and tailored solutions in creating medtech products that resonate globally while addressing local needs.

Check out the episode and full show notes on the Talking HealthTech website.

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The conversation explores Rafic's extensive healthcare IT experience and delves into how Clinovera and First Line Software work with organisations ranging from start-ups to government bodies to address the challenges of healthcare data management.

The discussion covers the rise of generative AI and its applications, how to harness unstructured health data, the ongoing impact of interoperability standards like HL7 and FHIR, and the practical considerations for implementing new health IT tools within complex healthcare systems.

Key Takeaways:

🤖 Generative AI (Gen AI) is increasingly sought after by healthcare organisations. While the technology presents new opportunities, there is industry-wide uncertainty about potential applications and best practices, especially with sensitive health data.

👨‍💻 Clinovera provides a wide range of services, including Gen AI consulting, software engineering, interoperability support (with a deep focus on HL7 and FHIR), application architecture, and cloud integration across Microsoft Azure, AWS, and Google Cloud.

📄 Unstructured data, such as handwritten notes, scanned records, faxes, and PDFs, continues to be a barrier for efficient healthcare delivery. This type of data is pervasive in everyday practice and remains difficult to extract and integrate into electronic health records (EHRs) and health information systems.

⚙️ The team at Clinovera has developed AI-driven tools that can ingest, analyse, and structure unstructured data from multiple sources (including different languages and poor handwriting), turning it into interoperable formats like FHIR. These capabilities allow clinicians and healthcare administrators to more easily find, analyse, and leverage crucial patient data that would otherwise remain buried.

🔬 As organisations look to better integrate AI and automation, considerations like compliance, security, information governance, and the ability to deploy solutions on-site or in the cloud come to the fore. Customisation is key to meeting diverse and region-specific data requirements and regulatory standards.

⏳ The best time to engage engineering support and consulting, according to Rafic, is as early as possible — whether organisations are just shaping their digital health strategy or already knee-deep in a digital transformation project. Early, collaborative engagement with engineering partners ensures that real-world problems are addressed, and organisations benefit from broader expertise during planning, pilots, and scale-up.

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion explores how New Zealand companies are redesigning clinical workflows, supporting patient engagement, and implementing technology solutions that bridge policy and practice, empower both clinicians and patients, and support sustainable system transformation.

This episode is part 2 of a miniseries produced in collaboration with New Zealand Trade & Enterprise (NZTE), focusing on exporting New Zealand’s health technology to global markets.

Key Takeaways

🧑‍🤝‍👩 People are Central to Health Innovation: Across each conversation, a core theme is putting people—clinicians, patients, and users—at the centre of digital health solutions. Listening to real-world needs and collaborating with frontline staff is critical to building trust in new technologies.

🔬 HealthPathways Bridges Policy and Practice: HealthPathways, supported by Streamliners, offers evidence-based clinical guidance blended with local system navigation, reducing variation in care and enhancing collaboration. Its model showcases the benefits of cross-jurisdictional learning and the opportunities for more national collaboration, including in places like Australia.

🩺 PROMs and PREMs Shape Value-Based Care: Ron Tenenbaum explains how Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs) are increasingly fundamental in value-based healthcare. The challenge is not only technological, but also cultural—integrating the patient voice requires clinician buy-in and workflow adaptation.

💼 Workforce Management and Fatigue Risk: Dr Stephen Pool outlines the real-world consequences of manual, disconnected rostering—such as clinician fatigue and increased risk to patient safety. Core Schedule demonstrates how digitised, clinician-driven rostering can reduce administrative burden and improve wellbeing and compliance.

🏥 Hospital Modernisation Relies on Flexible, Modular Tech: Niru Rajakumar highlights the growing complexity and workforce shortages in hospitals, pointing to the need for modular, flexible hospital information systems. Starting with small changes and scaling smartly, rather than implementing one-size-fits-all solutions, can deliver value efficiently.

🤖 AI’s Role is Foundational, Not a Quick Fix: Each guest emphasises that emerging tools like AI should be built on solid foundations of system integration and must address frontline realities, rather than being seen as a “silver bullet.”

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion explores the evolving regulatory landscape, medical duty of care, risk management, and the need for collaboration between clinicians, technologists, and regulators as AI becomes increasingly integrated into healthcare delivery.

Key Takeaways

🤖 Regulation of AI in healthcare should be risk-based, leveraging existing frameworks while addressing the unique challenges posed by dynamic and learning systems.

⚙️ The duty of care for clinicians extends to understanding the tools and technologies they use, including the basics of how AI systems are trained and their limitations.

🏥 Adoption of AI in clinical settings requires a holistic approach with multiple levels of guardrails—regulatory, specialist, clinician-patient, and consumer feedback—to ensure safety and accountability.

👩‍🏫 Ongoing education and competency development are essential for clinicians, as medical colleges and educational bodies are now incorporating AI and digital health into their curricula.

🤝 Collaboration across disciplines—between clinicians, engineers, software developers, regulators, and consumers—is key to safe and effective AI adoption in healthcare.

✒️ The complexity of liability in AI-driven care highlights the importance of clear governance and delineation of responsibilities among stakeholders before issues arise.

🌏 Australia is keeping pace with global advancements in AI regulation and implementation, drawing on strong collaboration between its scientific, medical, and regulatory communities.

Check out the episode and full show notes on the Talking HealthTech website.

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This episode is part 1 of 3, so stay tuned for more episodes in the series coming soon!

In this episode of Talking HealthTech, Peter Birch and Rob Milsom from New Zealand Trade & Enterprise (NZTE) introduce Rei Ishikawa (Karo Data Management), Paris Majot (Orion Health), Phil Xue (Odin Health), and Nick Burns (2iQ Health).

The episode focuses on how New Zealand healthtech companies are powering smart healthcare through digital infrastructure, interoperability, and data-driven solutions, both at home and globally.

They cover themes like hospital capacity management, primary/community care innovation, digital integration at massive scale, and the role of credible AI in healthcare transformation.

Key Takeaways

👨‍💻 NZTE highlights New Zealand’s approach to healthtech: innovative, necessity-driven, and values-led, with global ambition to solve hard problems in healthcare delivery.

🏢 Odin Health’s journey from a small NZ operation to supporting over 450 million outpatient visits globally is driven by addressing real pain points in system integration, stability, and scalability.

🌍 Real-world examples show how Norwegian digital infrastructure has been deployed not just in NZ but also at scale in large Chinese hospital settings, demonstrating the power and flexibility of Kiwi technology.

🤝 Karo Data Management’s work underscores the importance of trust, indigenous values, and capturing holistic wellbeing data in primary and community care, making outcomes more relevant and reporting more meaningful.

📶 Orion Health’s focus is on seamless data connectivity, patient engagement, and operational analytics, supporting clinicians with unified clinical records and enabling large-scale AI-driven workflows for preventative care.

🏥 2iQ Health explores proactive public hospital capacity management, making hospital operations more efficient by anticipating demand patterns, maximising limited resources, and streamlining planning for leaders and clinicians.

🔗 Across all companies, the importance of interoperability, real-time data access, cloud infrastructure, and patient-centred design is emphasised as vital for improving both patient outcomes and cost efficiency in healthcare systems.

🤖 AI’s role is becoming increasingly important, but its effectiveness relies on access to quality, well-structured clinical data and meaningful integration into existing workflows.

💡 A global healthtech export mindset, rooted in strong local values, positions New Zealand companies to partner with Australian organisations and those beyond for scalable healthcare innovation.

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion explores digital consent solutions, the current challenges with paper-based consent processes, how shared decision making can be improved, and what modernising the consent process means for patient experience and clinical outcomes. Patrick shares insights from Concentric's experience in the UK and their upcoming expansion into the Australian and New Zealand healthcare systems.

Key Takeaways

✅ Consent in healthcare is often treated as a tick-box paper exercise, conducted at the last minute with minimal patient engagement.

🗨️ Shared decision making involves clinicians and patients collaborating, leading to better treatment choices and improved patient outcomes.

🖥️ Concentric Health provides a digital, template-based consent platform that standardises information while allowing personalisation for each patient.

📈 Standardised digital consent can increase shared-decision making from 28% (with paper) to 72%, significantly improving patient involvement.

📊 Digitising consent reduces administrative burden, decreases on-the-day treatment delays and cancellations, and minimises errors and medico-legal risks.

🌍 In the UK, Concentric is used in over 30 NHS organisations and across private health groups, entirely replacing paper consent in many settings.

👩‍💻 The current Australian consent process mirrors where the UK was several years ago; there is opportunity for improvement through digital adoption.

⚙️ Digital consent tools enhance efficiency, reduce environmental impact, and improve patient and clinician satisfaction.

🔍 Concentric is seeking pilot partners in Australia and New Zealand to adapt and deploy their digital consent system.

Check out the episode and full show notes on the Talking HealthTech website.

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The episode covers the 2025 Priority Digital Health Challenge, delivered by Cogniss AWS and the Validatron, supported by the AIDH, the Digital Health CRC, NextGen, and Talking HealthTech.

You’ll hear from members of the expert judging panel and the two winners from the challenge.

We explore how digital health solutions are being co-designed and developed for underserved, priority populations, with a focus on bridging the gap between research, evidence-based innovation, and real-world impact.

Key Takeaways

🏢 The Priority Digital Health Challenge supports the creation of digital health solutions for underserved and priority populations, focusing on real-world needs that often do not fit traditional commercial models.

🤝 Initiatives like the Challenge help surface solutions arising from lived experience and subject matter expertise, particularly for communities and conditions often overlooked by mainstream systems.

👩‍⚕️ A strong emphasis is placed on making the process less daunting for health professionals and researchers, who may not be traditional entrepreneurs, by avoiding typical startup competition formats.

⚙️ Winning projects included Project Shine, a culturally tailored nutrition literacy tool for refugee and migrant communities, and Lights Out, an evidence-based child sleep intervention programme being transformed into an app.

💰 There is a significant challenge in translating research-led solutions into accessible, procured offerings within health systems due to limitations in procurement pathways and funding.

🗣️ Democratizing innovation opportunities and using co-design principles ensures voices from diverse communities are heard, leading to more impactful and culturally relevant solutions.

🌏 Upcoming initiatives, like the Ripple programme, aim to scale the Challenge internationally, provide more sustained support to cohorts of solutions, and address systemic gaps in distribution and uptake.

Check out the episode and full show notes on the Talking HealthTech website.

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They explore approaches to fostering effective collaboration across hospitals, the community, and aged care settings, examining the key barriers such as siloed systems, workforce shortages, and the evolving role of technology, including AI.

This episode was recorded live online as part of a special session with Talking HealthTech company partners, Infomedix.

Key Takeaways

🗨️ Barriers to MDT Effectiveness: The panel discusses the main obstacles to effective multidisciplinary teams, with the majority of the audience survey identifying siloed systems, data, and technology as the biggest barrier, followed by poor communication and unclear team roles.

🧑‍🤝‍👩 The Consumer-Centred Approach: Future-ready teams will need to be structured around patient-centred care. Consumers are increasingly expecting to be active participants, managing their own health conditions with support from their care teams, technology, and peer communities.

👨‍💻 Integration of Technology: Technology is seen as essential for providing visibility and coordination across MDTs. However, it's stressed that technology solutions must align with the real-world workflow of clinical teams and shouldn’t add unnecessary administrative burden.

🤖 Role of AI in Healthcare Teams: There is optimism about the potential for AI to augment MDTs, from triaging patients to supporting decision-making. However, adoption must be pragmatic, with safety, trust, and workforce adaptation in focus.

🔍 Evolving Models of Care: The panel highlights real-world MDT case studies in settings like ‘Better at Home’ rehabilitation, aged care, and digital health navigation, underscoring both successful integrations and ongoing gaps, especially where external providers or systems remain siloed.

🩺 Pragmatism and Flexibility: The importance of practical flexibility in MDTs is emphasised, both in adapting to unique patient needs and in navigating imperfect or incomplete technology solutions.

💼 Workforce Pressures and Training: The growing demands on the healthcare workforce, particularly in nursing, are creating urgency for technology to take on a greater role. The significance of digital literacy and ongoing professional development is also explored.

Check out the episode and full show notes on the Talking HealthTech website.

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Drawing on nearly two decades of practical experience in Australian healthcare and digital transformation, Sylvia and Tracy share their perspectives on the people side of tech projects, the importance of user engagement, and the need for ongoing support beyond the initial rollout.

The conversation covers strategies for ensuring benefits realisation, managing stakeholders at all levels, and the concept of "enthusiasm as a service" to drive adoption of digital solutions in complex healthcare environments.

Key Takeaways

🤝 Change management is essential in digital health implementations because technology alone does not deliver benefits—people and processes are key.

👩‍⚕️ Healthcare environments are complicated, and technology is often not the top priority for clinicians dealing with immediate patient care.

🏥 Understanding clinical context, including terminology and frontline pressures, is crucial for effective change management.

➕ Implementation support should go beyond emails and documentation, providing hands-on, in-context assistance and follow-up to ensure new systems embed successfully.

🗣️ Engaging everyone, from frontline clinicians to executive leadership, is important for successful adoption. Senior leaders should understand and even use the systems being implemented.

💰 Change management is often under-resourced in budgets, yet ongoing user support is necessary to realise the full benefits of digital transformation.

🫂 Peer-to-peer support among users and visibility of improvements based on user feedback can significantly increase engagement and buy-in.

🗨️ Users are encouraged to engage with change teams, provide feedback, and approach new systems with an open mind to maximise productivity gains and improve patient care.

Check out the episode and full show notes on the Talking HealthTech website.

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The conversation explores challenges faced by founders, the importance of early-stage consultation before writing code, and the unique hurdles of commercialising research and scaling health technology products.

Key Takeaways

🔍 Building digital health products should not start with coding. Early focus needs to be on understanding the problem, the end users, and identifying who will actually pay for the solution.

🧠 Validation through stakeholder engagement, workflow mapping, and customer experience analysis is essential before moving into technology development.

✍️ Health technology projects require consideration of compliance, regulation, integration with electronic health records (EHR/EMR), and can rarely be solved in a single development cycle.

📃 Many innovations stem from clinicians or researchers dealing with fragmented or inefficient processes, often starting as paper-based or spreadsheet solutions before evolving into scalable platforms.

👩‍🏫 The commercialisation journey is especially complex for academic researchers, as there can be a significant gap between evidence generation and market readiness. Consultancy and grant support are key enablers.

🏥 Accelerators, grants, and support organisations like ANDHealth and Cicada Innovations are available in Australia to help bridge the “messy middle” between research and commercialisation, but the process remains competitive and challenging.

💻 Co-design with diverse clients and iterative development enable digital health solutions to remain flexible and relevant as user needs and market opportunities evolve.

Check out the episode and full show notes on the Talking HealthTech website.

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👴 Digital Transformation in Community Care: Reykjavik is implementing digital health solutions to assist elderly residents stay independent at home, including video visits, automated medication dispensers, and remote rehabilitation. Challenges include workforce shortages, shifting staff mindsets, and the need for national strategy.🏥 Scaling Technology in Care Delivery: There is a significant opportunity to expand remote care models, with estimates that up to 40% of current home nursing could be delivered through technology-enabled services.🤰 Women's Health Equity on a Global Stage: Women's health remains a critical topic globally, with a focus on making systemic changes in clinical research, guideline development, investment, and practical steps organisations can take daily. The importance of investment to drive real innovation was highlighted.👩‍⚕️ Role of Clinicians in Digital Health: Integrating clinicians into health tech teams requires a shift from token advisory roles to active participation in product development and quality improvement. Building collaborative relationships before formalising processes helps generate better outcomes.🧑‍🤝‍🧑 Underserved Communities and Technology Implementation: Global lessons can be learnt from the use of digital health and AI in low- and middle-income settings. Emphasising context-specific solutions and working backwards from real community needs is more effective than technology-driven interventions.Timestamps00:00 - 01:26 Introduction01:28 - 14:53 Audur Gudmundsdottir, Reykjavík City Welfare Department14:57 - 23:00 Paula Bellostas Muguerza, Kearney23:04 - 36:10 Shubs Upadhyay, Global Perspectives on Digital HealthCheck out the episode and full show notes on the Talking HealthTech website.

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👩‍⚕️ Femtech as an Industry: Ida Tin, who coined the term "femtech," discusses the journey of women's health technologies from niche to a substantial market sector, underlining both the business case and societal impacts of investment in women’s health.👩‍👧‍👦 Societal Infrastructure and Women’s Health: Recognising women’s health as foundational to society’s functioning, paralleling other types of infrastructure, and emphasising the regenerative nature of investing in this area.🤖 Responsible AI Implementation: Ricardo Baptista Leite addresses the need for intentional and purposeful adoption of AI in health, stressing governance structures, regulatory frameworks, and the urgency of scalable, ethical deployment especially in low- and middle-income countries.🤝 Synthetic Data and Trust: Sharmini Alagaratnam explains the growing use of synthetic data in healthcare for AI development, its role in addressing data scarcity and privacy, and the need for clear quality frameworks to assess effectiveness and representation.⚖️ Ethics of AI and Health Data Usage: Jessica Morley explores the complexities of secondary data use, the balance between personalisation and population health, privacy risks, and the ethical considerations required when deploying AI and data-driven solutions in healthcare.🛜 Data Sharing as an Enabler: All guests touch on the need for better data sharing across health systems to unlock value not just for individuals, but also for wider population health and cross-industry insights.Timestamps00:00 - 01:02 Introduction01:03 - 11:11 Ida Tin, Femtech Assembly11:15 - 21:49 Jessica Morley, Yale Digital Ethics Centre21:54 - 32:06 Sharmini Alagaratnam, DNV32:10 - 49:06 Ricardo Baptista Leite, HealthAICheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

The discussion explores the evolving landscape of patient empowerment through access to their own health records, the impact of technology on general practice, and how MediRecords is shaping both the clinician and patient experience.

The episode covers the challenges and opportunities in digitising healthcare workflows, the changing expectations of consumers, and the development of patient portals as a bridge between clinicians and their patients.

Key Takeaways:

👩‍💻 Patient empowerment and engagement are becoming increasingly important, with younger, digitally-savvy patients expecting more access and control over their health information.

🏥 Traditional general practice models are under pressure from new customer-centred digital solutions and changing funding structures.

🖥️ MediRecords is developing and delivering a patient portal, Engage, that allows patients to access appointments, results, documents, and to-do lists assigned by their GP.

🔍 Data transparency and default sharing of lab results, referral letters, and clinical notes enhance patient experience and continuity of care.

🩺 Technology must serve both clinicians and patients, requiring solutions that streamline clinician workflows while also delivering value and usability to patients.

📃 Uptake of digital solutions like Engage is strong when patients see immediate, clear value, such as access to their own records for sharing with healthcare teams.

📈 Efficiency, productivity, and removing friction from administrative tasks are critical for independent clinics to thrive.

👩‍⚕️ The healthcare landscape is shifting, with more competition, consumer awareness, and an increasing need for innovative, validated health data integrations, such as wearable device tracking and AI-enabled workflows.

Check out the episode and full show notes on the Talking HealthTech website.

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The discussion covers challenges and approaches to technology implementation, productivity gains and system efficiencies, digital health equity, and empowering consumers through self-care and trustworthy health information.

This episode was recorded during the Digital Health Festival 2025 in Melbourne, Australia and features several of the conversations that Talking HealthTech captured on the ground during the event.

Timestamps:

00:00 - 01:06 Introduction

01:07 - 11:33 Alan Pritchard, Director EMR and ICT Services, Austin Health

11:34 - 18:37 Catherine de Fontenay, Commissioner, Productivity Commission

18:37 - 23:30 Dr Shannon Nott, Chief Medical officer, Royal Flying Doctor Service (South Eastern Section)

23:30 - 30:08 Karen Gallagher, General Manager, Strategy & Consumer Experience, Healthdirect

Key Takeaways

- The Digital Health Festival 2025 brought together thousands of professionals from the healthcare technology sector, promoting networking, collaboration, and the exchange of ideas from across Australia and the world.

📃Alan discusses Victoria’s approach to electronic medical records (EMR), the benefits and drawbacks of decentralisation, and recent advancements in AI adoption at Austin Health, including research projects with generative AI.

📊 Catherine explains how the Productivity Commission is now measuring productivity in healthcare based on quality of life and life expectancy, noting that productivity growth in health has outpaced much of the economy, but cost containment remains a pressing concern.

✈️ Shannon shares the history and ongoing role of the Royal Flying Doctor Service in linking innovation and technology to address rural and remote healthcare inequities and highlights the continuing importance of sector-wide collaboration in designing care models.

🏥 Karen discusses Healthdirect’s focus on supporting self-care, understanding barriers to following medical advice outside acute settings, and consumer research into building confidence and addressing health anxiety post-pandemic.

Check out the episode and full show notes on the Talking HealthTech website.

To catch even more of the discussions recorded at DHF, head over to the THT Youtube channel for a dedicated playlist of all the interviews captured at the event.

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The episode covers the evolving landscape of digital health, the practical impact and deployment of AI in healthcare, the digital divide, and the future role of empathy in health technology.

This episode was recorded live on stage during the Digital Health Festival 2025 in Melbourne, Australia.

Key Takeaways

✒️ The current wave of AI adoption in healthcare is progressing rapidly, with significant moves such as deploying AI scribes in UK general practices and AI-driven dermatology services being approved for use.

🏥 The healthcare industry still faces significant gaps in digital maturity, especially in areas like clinical coding and post-discharge data management. Many private hospitals struggle with the basics of electronic medical records, limiting the immediate impact of advanced technologies.

🤖 Deploying AI "because we can" raises ethical questions. Pete and James discuss the need for frameworks to determine where AI is appropriate, especially when empathy and human touch may be required.

📈 The rapid progress of AI risks widening the digital divide in healthcare, potentially leading to unequal access to human care versus AI-driven services, particularly in primary care settings or among those unable to pay for premium care.

Check out the episode and full show notes on the Talking HealthTech website.

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Key Takeaways

• Technology implementation in aged care goes beyond just adding new systems; true value comes from equipping people with the right skills to make the most of these tools.

• Uniting NSW.ACT's transition from legacy rostering to RLDatix’s Optima platform focused on workforce management compliance, payroll accuracy, and continuous process improvement rather than a one-off change.

• The main challenge is not the abundance of technology but consistently embedding and integrating it into operational culture, along with ongoing staff engagement and training.

• Workflow integration and interoperability enable systems to handle administrative work so humans can focus on high-value tasks and staff engagement, rather than manual data handling.

• Continuous measurement and learning are synthesised into organisational improvement, aiming never to settle but to keep pushing towards better operational and care outcomes.
  

Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Recorded live at Digital Health Festival 2025, the discussion covers Jamie’s journey from military medicine in the UK to rural Australia, his experiences with innovation under pressure, how Updoc addresses the healthcare access gap, and the critical need for robust digital and virtual care governance.

Key Takeaways

- There are strong similarities between digital health innovation and military operations: both require bold missions, robust governance, and a willingness to embrace failure as a learning opportunity.

- Governance is positioned as fundamental for safe, effective, and innovative digital healthcare, offering both patient safety and freedom to innovate within clear boundaries.- Australia currently lacks a fit-for-purpose digital health governance framework; industry leaders actively seek regulation and guidance to support the rapid pace of technological change.- Updoc is focused on closing the healthcare access gap in Australia by providing unscheduled, AI-native primary care services to rural and metropolitan communities.

Check out the episode and full show notes on the Talking HealthTech website.

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The conversation explores McCrae Tech’s origins as a spin-off from Orion Health after a significant acquisition, the legacy of Ian McCrae, and how the company is positioned to innovate in digital health solutions for hospitals and health data platforms.This episode was recorded during the Digital Health Festival 2025, capturing the developments and conversations at the McCrae Tech booth.Key Takeaways

• McCrae Tech was launched as an innovation hub, spun off from Orion Health following the sale of half its assets related to population health.

• Orion Health and McCrae Tech maintain close ties, sharing board members and reciprocal agreements to utilise each other's technologies.

• AI is a primary strategic focus for McCrae Tech, intending to embed AI across all business areas, from automated clinical documentation and decision support to population health analytics.

• McCrae Tech is developing its own AI tools and is looking to partner with other healthtech AI organisations to enhance interoperability and capabilities.

Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

The discussion centres around their collaborative approach to electronic medication management implementation, the phased digital transformation at Chris O'Brien Lifehouse, and the ongoing partnership with MEDITECH to improve clinical workflows and patient care. This episode was recorded live from the MEDITECH booth at the Digital Health Festival 2025 in Melbourne, Australia.

Key Takeaways

• Chris O'Brien Lifehouse has evolved from a newly established hospital to an organisation prioritising holistic cancer care, research, and wellbeing, with technology playing a central role in delivering coordinated patient services.
• The hospital’s journey with MEDITECH has spanned more than ten years, beginning with basic systems and expanding towards a comprehensive electronic medical record suite, implemented through a phased, adaptable, and collaborative approach.
• The partnership between Chris O'Brien Lifehouse and MEDITECH is strengthened by transparent communication, adaptability to feedback, and a focus on maintaining consistent clinical workflows without forcing dramatic shifts in daily practice.
• MEDITECH as a Service (MaaS) and its implementation on Google Cloud infrastructure is attracting attention across Australia, with further expansion in private and not-for-profit healthcare settings.

Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Shelley shares Patient Experience Agency’s approach to co-designing healthcare services to deliver more personalised, outcomes-driven care, discusses the vital distinction between patient feedback and patient-reported measures, and unpacks practical strategies for clinicians and organisations to meaningfully involve patients, carers, and their families in shaping healthcare experiences.

Key Takeaways:

• “Nothing About Me, Without Me” means co-designing healthcare with patients and carers, not just collecting feedback after making decisions.

• There is a crucial difference between patient satisfaction surveys (feedback on services) and Patient-Reported Outcome/Experience Measures (PROMs/PREMs), which reflect how patients are doing and what matters to them.
• Truly personalised care focuses on what is most important to each patient, considering their life goals, needs, and circumstances, not just clinical outcomes.
• Embedding patient-reported measures requires more than collecting data; the real shift happens when clinicians use this information to tailor care and drive better outcomes.
• Behaviour change programs, including structured learning and peer support, are much more effective than isolated attempts to implement PROMs/PREMs in driving sustained improvements in patient experience and uptake.

Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

The discussion explores population health data in Australia, the challenges of fragmented health information, the role of data infrastructure and open standards, and the recent partnership between Telstra Health and Smile Digital Health. 

The guests examine how improved data sharing and the adoption of modern infrastructure can enable better health outcomes, inform policy, and support clinicians, researchers, and government agencies in Australia and globally.

This episode is part three of a 4-part series by Talking HealthTech in collaboration with Telstra Health and Smile Digital Health called Connected Care: Bridging Gaps in Modern Healthcare.

Key Takeaways:

• Defining Population Health Data: Population health focuses on the health outcomes of groups, tracking the prevalence and incidence of conditions in defined communities. Analytics in this space inform health policy and system design.
• Data Fragmentation Challenges: In Australia, health data is highly fragmented across general practices, pharmacies, hospitals, and government systems, making it challenging to draw timely or comprehensive insights for individual and population-level interventions.
• Role of Centralised Repositories: Establishing centralised population health data repositories would make it easier to identify health trends, allocate resources, perform preventative health planning, and respond to emerging health issues.
• Enabling Technologies and Standards: Open standards such as HL7 FHIR help connect disparate systems securely and enable meaningful, permissioned data sharing. This not only improves interoperability but also supports real-time, longitudinal analytics.
• Building Public Trust: Ensuring strong governance, clear consent models, robust access controls, and transparent communication is crucial to establishing public trust and realising the benefits of health data sharing.

Check out the episode and full show notes on the Talking HealthTech website.

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Julie shares her perspective on the complexities of delivering care across CCQ’s diverse region, which spans remote, rural, and outer metro areas, including Central Queensland, Wide Bay, and the Sunshine Coast.

The conversation explores how data, technology, and genuine community partnerships influence new models of care, advance mental health reform, and build resilience in the face of major challenges such as disasters and homelessness.

Key Takeaways

• Equity as a Design Principle: Equity is not just an outcome but a foundational principle for CCQ. Achieving true health equity demands factoring in social determinants and measuring impact beyond clinical outcomes, including using sustainability frameworks like the UN Sustainable Development Goals.
• Integrated, Community-led Solutions: CCQ emphasises community co-design, putting local voices at the centre of system reforms and program delivery. Data and community insights shape the priorities and development of healthcare solutions.
• Resilience and Preparedness: CCQ works with local agencies and communities to strengthen disaster preparedness and support recovery, recognising that building resilience is key to ongoing community health.
• Early Detection and Demand Management: Projects like PHASES and collecting homelessness data aim to reduce long-term systemic pressure through proactive, targeted, and data-driven approaches.
• Mental Health Reform: CCQ focuses on diversifying referral pathways and using data to streamline access to relevant care, recognising the need for tailored solutions in mental health support across regional Australia.

Check out the episode and full show notes on the Talking HealthTech website.

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Debra shares her journey of becoming a citizen leader and how her personal experiences as a carer helped her advocate for better healthcare systems. Dr Viktoria Stein explains the origins of the Citizen Leadership Research Project, and their move to involve citizen leaders from around the globe. Both discuss the importance of genuine partnerships between health professionals and consumers, offering insights into how these relationships can enhance care delivery.

Key Takeaways:

• Importance of Inclusion: Including citizen leaders from the very start of the project to shape priorities and questions.

• Diverse Perspectives: Recognise that different communities want and need to be involved in various ways.

• Mentorship Value: Mentors play a crucial role in building confidence and guiding new citizen leaders.

• Collaborative Networks: Leverage existing networks and international collaborations to find and engage citizen leaders.

• Shared Challenges: Citizen leaders worldwide face similar barriers and motivations, reinforcing the universal need for integrated, consumer-driven care.

Links & Resources:

• Debra Letica: https://www.linkedin.com/in/debra-l-14b79b74/

• Viktoria Stein: https://www.linkedin.com/in/vikstein/

• Citizen Leadership Research: https://www.birmingham.ac.uk/research/health-and-social-care-leadership/research/citizen-leadership

• RACP: https://www.linkedin.com/company/royal-australasian-college-of-physicians/posts/?feedView=all

• International Journal of Integrated Care: https://ijic.org/

• Consumer Health Forum Canberra (National Body) : https://www.linkedin.com/company/consumers-health-forum/posts/?feedView=all

• Health Consumer Council WA : https://www.linkedin.com/company/healthconsumerscouncil/posts/?feedView=all

• Health Consumers NSW: https://www.linkedin.com/company/health-consumers-nsw/posts/?feedView=all

• Carers WA: https://www.linkedin.com/company/carers-wa/posts/?feedView=all

• Carers Australia: https://www.linkedin.com/company/carers-australia/posts/?feedView=all

Consumer Health Partnerships is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and a patient-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation.

Learn more at www.talkinghealthtech.com/podcast/network.

They discuss Western Health's recent efforts in digital health transformation, focusing on Western Health Care Connect (WHCC), a system designed to consolidate patient medical information across various visits into a single, accessible view.

Key Takeaways:

🩺 Care Connect is there to make life easier for medical staff by bringing together all the important bits of a patient's record, like demographics, allergies, and visit history, into one handy view.

💻 The setup tackles the usual EMR headaches like endless clicking and browsing for details by giving clinicians an easy-to-use landing page.

📲 They're also working on getting info to GPs more smoothly, moving away from the old fax system to secure messaging.

🌍 Western Health is stepping up and is taking tips from big players in the UK and Canada to nail the implementation of Care Connect.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level?

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The discussion explores the growing role of artificial intelligence in reducing clinicians' administrative workload, AI in primary care consultation workflows, data privacy considerations, practical realities of adopting AI scribes, and documentation automation in medical practice.

Key Takeaways

📝 AI Scribes in Healthcare: AI scribes can speed up medical workflows by automating notetaking and document generation, significantly reducing clinicians' time on paperwork.

🔗 Integration with Practice Management Systems: Deep integration between AI scribe solutions and existing electronic medical records or practice management software makes deployment seamless and more valuable for clinicians.

🤝 Patient Experience and Consent: Patient acceptance of AI scribes in consultations is high when doctors explain the benefit of improved attention; information transparency builds trust.

✅ Trusted AI Outputs: AI scribe recommendations and extractions are verified against patient records to ensure accuracy. The final responsibility and liability remain with the clinician, making trusted system design important.

🔍 Choosing the Right AI Scribe: Key decision factors are data sovereignty, product integrations, and how well the AI matches and represents a clinician’s documentation style.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

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The discussion dives into why projects fail to scale, how local needs can be balanced with system reform, the importance of genuine co-design, and why adoption, rather than rollout, decides whether healthtech delivers benefit for clinicians and patients.

This episode was recorded at the Clinical Skills Development Service at Metro North Health in Brisbane, during a special Future Led panel event hosted by THT+ partners Liquid. 

The event brought together clinicians, designers and innovators to discuss collaboration, smarter procurement, and systemic reform in healthcare technology.

Key Takeaways

• Technology in healthcare is frequently bolted on as an afterthought, often addressing symptoms rather than fundamental causes. This results in fragmented, clunky workflows for clinicians and patients.
• The healthcare system is highly interconnected, and solving one workflow in isolation may create issues elsewhere. Successful innovation requires a systems approach.
• Systemic reform needs proactive planning, investment in 'invisible plumbing' (like data standards and interoperability), and a shift away from short-term, patchwork funding.
• True co-design puts every stakeholder at the table from the beginning, not just for sign-off at the end. Sustainable change comes from interdisciplinary collaboration, not silos.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

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Key Takeaways:• Effective communication is crucial in healthcare, impacting not just patient outcomes but also the efficiency of healthcare systems.• Current systems often result in fragmented communication due to lack of integration, stressing the need for streamlined processes.• Digital tools, including AI, can personalise patient information, making healthcare communication more effective and accessible.• Making sure patients get what's going on involves changing up how doctors communicate, using visuals, and translating information when needed.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus

They discuss how tech, AI, and innovation are changing healthcare policy, compliance, and more.

This episode was recorded at the Connected Health & Care Summit Asia-Pacific 2025 in Melbourne, hosted by RLDatix.

Key Takeaways:

🌍 RLDatix is making waves globally with its impressive risk, safety, workforce, and data management portfolio.

🤝 Health systems benefit from a partnership approach rather than just viewing vendors as product providers, highlighting collaboration for solving pressing challenges in healthcare IT.

🤖 The role of AI in making clinical systems more efficient by capturing data and predicting potential outcomes was discussed.

Check out the episode and full show notes on the Talking HealthTech website.

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Anja and Jeremy shared their extensive experience in co-designing health services and projects, highlighting the need for genuine consumer collaboration. Discussing their respective roles and achievements, including Jeremy's project on resources for health professionals and Anja's integrated design methods. They aim to demystify co-design, explaining its methods and the significance of creative and empathetic collaboration. As well as addressing the benefits and challenges involved in implementing co-design practices in healthcare environments.

Key Takeaways:

• Participation Importance: Highlighting that co-design needs practical participation to fully understand its value.

• Co-Design Methods: Various methods like journey mapping and empathy mapping are critical in understanding lived and professional experiences.

• Starting Small: They recommend starting small with co-design methods, focusing on comfort and practicality.

• Framework Adaptability: Emphasising that co-design frameworks must be adaptable to different contexts and needs.

• Creative Collaboration: Successful co-design relies on creativity and empathetic collaboration, with no predetermined outcomes.

Links & Resources:

• Anja Christoffersen: https://www.linkedin.com/in/anja-christoffersen-999446152/

• Jeremy Kerr: https://www.qut.edu.au/about/our-people/academic-profiles/jeremy.kerr

• QUT, School of Design: https://www.qut.edu.au/about/faculty-of-creative-industries-education-social-justice/school-of-design

• Design for Health: https://research.qut.edu.au/designlab/programs/

References mentioned by Jeremy during the podcast:

• Link for the book via Australian distributor (cheaper than international publishers): https://www.hachette.com.au/jeremy-kerr/the-art-of-co-design-solving-problems-through-creative-collaboration

• Eating disorder co-design podcast link (In Full Bloom): https://open.spotify.com/show/6uhfJm0F2oUFOEdW1Y4K1W (it’s on Apple podcasts too!)

Consumer Health Partnerships is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation.

Learn more at www.talkinghealthtech.com/podcast/network.

Key Takeaways:🦠 During COVID-19, telehealth became a critical tool rather than a mere convenience, challenging clinics to adapt quickly.⚙️ Many clinics grappled with integrating telehealth into their practice, often relying on inadequate tools that lack clinical workflows' specific needs.🌍 Telehealth offers clinics ways to expand their reach without expanding physical space, allowing greater flexibility in care delivery and operational hours.📞 Coviu is seamlessly integrating phone consultations alongside a video, leveraging AI medical scribes that respect patient consent, and providing more efficient practice management solutionsCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Among the guests from HIMSS are Hal Wolf, President and CEO; Lee Kim, Senior Principal of Cybersecurity and Privacy; Dr Anne Snowdon, Chief Scientific Research Officer; Christina Caraballo, Vice President of Informatics; and Ronan O’Connor, Vice President and Managing Director for EMEA.

They discuss topics like AI, boosting interoperability, tackling cybersecurity, and how digital health is shaping up across the globe.This episode was recorded live from HIMSS 2025, an event that pulls together digital health pros from all over to check out the latest and greatest in healthtech.

These are just some of the discussions that Pete captured at HIMSS 2025 - check out a full playlist of all interviews at HIMSS25 on the Talking HealthTech YouTube Channel.

Key Takeaways:

• This year's HIMSS conference saw a significant increase in professional attendance, focusing on decision-makers and industry leaders driving digital transformation in healthcare.

• Hal Wolf talks about how HIMSS brings together diverse voices in healthcare to spark collaboration and change.

• Lee Kim highlights the increasing cybersecurity threats due to advancing tech and stresses the importance of strong multifactor authentication and insider threat policies.

• Dr Anne Snowdon points to the gap between cool tech advancements and real-world use, stressing the need for preventative healthcare models supported by digital tools.

• Christina Caraballo shares insights into interoperability, emphasising that setting the right data standards is key to making everything work smoothly across systems.

• Ronan O’Connor explains how Europe's healthcare needs vary, pointing out the importance of regional strategies and global best practices coming together.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show?

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They dive into the headache-inducing world of admin pressures that GPs face daily. Vince and Melvin share how they've teamed up to use AI to lighten the load, focusing on how their virtual assistant, Samantha, is stepping up to handle document processing.

You'll hear how they’re making a real-world difference for GP clinics, easing the admin chaos, and paving the way for tech to make a splash in healthcare processes.

Key Takeaways:

• GP clinics are drowning in admin work, and technology like AI can help them focus more on patient care.

• Samantha, the AI agent from Care GP, is cutting through the paperwork mess, saving time, and keeping things accurate.

• Nuvo Health is seeing big improvements in speed and accuracy using this tech across their locations.

• Feedback shows AI tackles some admin tasks even better than humans, freeing up staff to concentrate more on patients.

Check out the episode and full show notes on the Talking HealthTech website.

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This episode was recorded during Australian Healthcare Week 2025 in Sydney, Australia, and features conversations from various speakers, bringing insights from the event floor.

Key Takeaways:
• Emily Mailes talks about setting Victoria’s healthcare system up for the next decade with a solid digital health strategy that’s not just about tech but also focuses on outcomes for the system, patients, and staff.

• Ed Marx shares tips on boosting patient experience without breaking the bank. He stresses the power of empathy and seeing healthcare services as a seamless process instead of isolated tasks.

• River Nygryn highlights the importance of monitoring third-party risks and ensuring healthcare data stays secure. She’s all about monitoring data to prevent security mishaps.

Check out the episode and full show notes on the Talking HealthTech ⁠website⁠.

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They dive into how Medicity is evolving now that they're part of Streamline Solutions and what that means for the future of healthtech.

Recorded live at Australian Healthcare Week, this episode captures some interesting discussions and insights happening in the healthtech scene.

Key Takeaways:

• Medicity's Big Move: Medicity is now under the Streamline Solutions umbrella, thanks to a successful partnership over the last eight years.

• Strong Cabrini Ties: Originating from the Cabrini Technology Group, Medicity maintains a solid relationship with Cabrini, fueling their continuous growth and innovation.

• Streamline's Experience: With a wide experience across sectors, especially in healthcare, Streamline Solutions offers a solid platform for Medicity to broaden their impact.

Check out the episode and full show notes on the Talking HealthTech website.

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Recorded at the HIMSS 2025 conference, the conversation explores the integration of localised content, clinician-focused technology, and the role of artificial intelligence in enhancing clinical decision-making.

This episode was recorded in the Dedalus booth, providing a deep dive into the current trends and innovations in healthcare technology being discussed at the event.

Key Takeaways:

Check out the episode and full show notes on the Talking HealthTech website.

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• Simplifying funding models helps reduce the admin burden and improve the quality of patient care.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Together, they explore the significance of interoperability in healthcare, discussing how health information exchanges (HIEs) and emerging technology play a vital role in closing care gaps and improving patient outcomes across various healthcare settings.

Key Takeaways:

• Interoperability is crucial for effective healthcare delivery, enabling clinicians to access and trust comprehensive patient data. Embracing standards like FHIR is pivotal for creating cohesive health information exchanges.

• - Clinical reasoning elevates data to provide more relevant insights to clinicians, aiding in informed decision-making. This, in combination with improved data accessibility, empowers both clinicians and patients.

• To ensure equitable health outcomes, addressing care gaps is essential, especially in rural and regional areas. Australia can learn from international experiences and leapfrog towards better integrated care.

• Emerging technologies should empower rather than replace clinicians, and co-design between tech developers and healthcare professionals is vital to ensure practical and useful applications.

Check out the episode and full show notes on the Talking HealthTech website.

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Key Takeaways:

• Evolution of Telehealth: The transition from asynchronous to synchronous telehealth models in response to new medical board guidelines has been a significant change, with positive feedback from practitioners and patients.

• Market Dynamics: The past year has seen a surge in telehealth clinics, especially those offering instant medical certificates and medical cannabis consultations. Regulatory scrutiny is increasing in these areas to ensure safety and compliance.

• AI in Telehealth: AI is gradually integrating into telehealth services, particularly clinical decision support and automation within digital health workflows.

• Call for Regulation: There is a strong need for standardised accreditation frameworks specifically tailored for telehealth services in Australia to ensure minimum safety and quality standards are met.

• International Comparisons: The UK’s approach to telehealth regulation, which includes multiple layers of oversight, offers valuable insights for potential frameworks in Australia.

Check out the episode and full show notes on the Talking HealthTech website.

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They discuss DermR Health's innovative approach to diagnosing skin cancer through their DermR Patch technology. 

Stefan shares his personal motivation behind the technology and the journey of developing a solution to improve diagnostic accuracy while reducing the burden on healthcare systems worldwide.

Key Takeaways:

• DermR Patch technology offers a novel approach to skin cancer diagnosis using a microsampling tool that can potentially reduce unnecessary biopsies, which is projected to save significant healthcare costs and improve patient outcomes.

• The current global challenge with skin cancer diagnostics is the over-reliance on biopsies, with a significant percentage being unnecessary.

• The technology also addresses incorrect data classifications in skin cancer statistics, aiming to provide more accurate data for informed health decisions.

• The potential for nurses and other healthcare professionals to administer the DermR Patch, demonstrating the potential for optimising healthcare resources.

• The anticipated decline in GPs and rise in skin cancer cases by 2030 highlights the need for innovative diagnostic solutions such as DermR Patch.

Check out the episode and full show notes on the Talking HealthTech website.

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In this episode of Talking HealthTech, host Peter Birch speaks with Alex MacLeod, the Director for Healthcare Solution Innovation at InterSystems, about the evolving landscape of Health Information Exchanges (HIEs). 

Pete and Alex explore how HIEs have developed over time, the practical use cases of these systems, and the lessons learned from global implementations, particularly in the US and Australia.

Key Takeaways:

• Evolution of HIEs:HIEs have matured and often reinvented themselves, incorporating new use cases such as public health and AI to remain relevant and useful.

• Success Criteria:Effective HIEs provide early value through basic functionalities like real-time notifications and gradually layer on complex use cases, ensuring continuous utility and engagement.

• Engagement and Adoption:Early stakeholder engagement and inclusion of diverse perspectives from clinical and business sides are crucial for successful HIE implementation.

• Challenges in Measuring Impact: Quantifying the impact of HIEs on clinical outcomes and cost savings is challenging, but focusing on intermediary metrics like engagement rates and reduced readmissions can provide valuable insights.

• Data Utility and Privacy:Balancing comprehensive data collection with privacy considerations and practical adoption practices is crucial for long-term success.

Check out the episode and full show notes on the Talking HealthTechwebsite.

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The discussion dives into Whitney’s career journey from paramedic to aviation medicine specialist and explores the innovations introduced by fit2fly to streamline the medical clearance process for airline passengers.

Key Takeaways:

• Aviation Medicine Insights: Whitney shares her career journey, integrating her experience as a paramedic and her pivotal role in setting up a medical department for Virgin Australia.

• In-flight Medical Events: An overview of frequent in-flight medical events and their challenges, including costly diversions and emergency landings.

• fit2fly Solution: fit2fly aims to digitize and expedite the medical clearance process for airline passengers, significantly reducing approval times from weeks to minutes.

• Technological Integration: The platform leverages clinical algorithms and decision trees to provide immediate clearance, reducing passengers' anxiety and airline inefficiencies.

• Future Prospects: Whitney outlines plans to incorporate disability and accessibility travel information into the fit2fly platform, further simplifying the travel process for passengers with medical needs.

Check out the episode and full show notes on the Talking HealthTechwebsite.

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Key Takeaways:

• Hybrid Care Model: Leveraging technology to offer patients flexibility in accessing care, such as seamlessly switching between face-to-face and telehealth appointments.

• Technological Integration: Use of AI and other digital tools to streamline and enhance the diagnostic process for ADHD and other mental health conditions.

• Collaborative Care: Importance of teamwork among different healthcare providers to improve patient outcomes, particularly in the mental health sector.

• Access and Demand: Addressing the challenges around long wait times for ADHD services and improving efficiency through better organisation and resource management.

• Role of Good Information: Providing patients with reliable, evidence-based resources to help them understand conditions and navigate the healthcare system.

Check out the episode and full show notes on the Talking HealthTech website.

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They delve deep into the need for a co-design framework to enhance patient nutrition and food experiences in hospitals. Anja and Adrienne share their journey of working together, the challenges they faced, and the significant impact of their collaborative efforts. They also touch upon the essential elements of building a successful collaboration between consumers and healthcare professionals to improve healthcare delivery.

Key Takeaways:

• Understanding Co-Design: Co-design involves genuine partnerships and shared decision-making between consumers and healthcare professionals.

• Building Trust: Successful co-design projects are built on strong, trusting relationships and ongoing dialogue.

• Flexibility and Adaptability: Being adaptable and prepared to revisit and revise plans is crucial for overcoming unforeseen challenges.

• Emphasising Equity: Addressing power imbalances through proper funding and acknowledgment of contributions is essential for effective co-design.

• Legacy and Impact: The developed co-design framework has seen significant use, indicating its value and impact on improving healthcare practices.

  
  

Links & Resources:

• Anja Christoffersen: https://www.linkedin.com/in/anja-christoffersen-999446152/

• Dr Adrienne Young: https://www.linkedin.com/in/adrienne-young-5bb06316b/

• Metro North Health co-design framework: https://metronorth.health.qld.gov.au/get-involved/co-design

Consumer Health Partnerships is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and a patient-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation.

Learn more at www.talkinghealthtech.com/podcast/network.

They discuss integrating digital technologies in the new outpatient facility at Dunedin Hospital and the importance of building patient-centred and culturally inclusive healthcare solutions. 

This episode was recorded during Digital Health Week NZ 2024, hosted by HiNZ.

Key Takeaways:

• Collaborative Approach: The project exemplifies the importance of collaboration among technology providers to create a seamless healthcare experience.

• Scalable Infrastructure: Emphasis on building a repeatable and scalable digital infrastructure to support multiple hospital projects over the next decade.

• Patient Experience: Innovations aimed at enhancing patient and clinician experience through technology, such as location-grade Wi-Fi for equipment tracking and user-friendly digital interfaces.

• Cultural Integration: Incorporating local dialect and cultural elements into the digital tools to ensure inclusivity and representation.

• Prototyping and Testing: Establishing a design lab for early prototyping and real-world testing to ensure the system meets user needs before the facility's official opening.

• Global Trends: Insights into how global trends in smart hospitals and patient-centric care models influence the project.

Check out the episode and full show notes on the Talking HealthTech website.

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• Frontline Worker Focus: The importance of supporting frontline healthcare workers to make their jobs easier and more impactful is emphasised.

• Innovation Framework: A structured framework for healthcare product and service innovation is developed to improve outcomes for patients and staff.

• Collaboration Over Competition: Effective solutions in healthcare often come from collaboration between tech companies and clinicians, rather than independent problem-solving. Check out the episode and full show notes on the Talking HealthTech website. Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus

This episode was recorded during GP24 in Perth, organised by the RACGP, covering the sector's innovations, technology, and sustainability.

Key Takeaways:

- Business and Financial Management: General practitioners are encouraged to deepen their understanding of business operations alongside clinical duties, focusing on leveraging software tools for financial and operational improvements.

- Professional Development for GPs: Efforts through platforms like The Good GP Podcast aim to mentor new podcasters and educators in general practice, fostering professional growth.

- Future Leaders Program: The RACGP's Future Leaders Program encourages involvement to expand influence and mentorship within the profession.

• Healthcare Software & CPD: Integrating Continuing Professional Development (CPD) into Cubiko aims to enhance patient outcomes and streamline healthcare practices.

• Improving Practice Culture: Emphasis is placed on improving practice culture, compliance, and systems while addressing challenges such as staff retention and accountability.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus