Transit Unplugged

Safety, Strategy, and Career Paths — Transit Leaders Share It All Live from ThinkTransit

Wed, 15 Apr 2026 06:00:00 -0400

How Transit CEOs Are Tackling Safety, Growth, and Leadership — Live from ThinkTransit

This week on Transit Unplugged, we take you live to Boston for a special CEO Roundtable recorded at the ThinkTransit Conference—featuring four of the most influential leaders in public transportation today.

Host Paul Comfort sits down with:

Jay Fox — Executive Director, Utah Transit Authority
Nora Leerhsen — Acting President, Chicago Transit Authority
Richard A. Davey — CEO, Massport (former MBTA & NYC Transit leader)
Harry Wilson — Chair & CEO, MV Transportation

Recorded in front of a live audience of transit professionals, this candid conversation explores what it really takes to lead large-scale transit systems in 2026.

What You’ll Learn

Leadership Paths to the Top

From law and finance to teaching and federal service, each CEO shares the unconventional journey that led them to the top—and what they learned along the way.

What CEOs Actually Do

Running a major transit system isn’t just operations—it’s politics, people, culture, and constant decision-making at scale.

The Reality of Safety in Transit

A powerful, nuanced discussion on safety—from frontline presence and policing to the deeper issues of mental health and homelessness shaping the conversation today.

Culture, Teams, and Performance

Why high-performing teams—not individuals—drive results, and how agencies are building cultures of continuous improvement.

Big Ideas in Motion

Airport-to-terminal security via transit (Massport innovation)
System-wide culture transformation and teamwork (MV Transportation)
Continuous improvement at scale (UTA)
Reframing public perception through storytelling and pride (CTA)

Key Takeaways

Transit is more than transportation—it reflects society itself.
Safety requires more than enforcement—it demands strategy, presence, and partnership.
Great agencies are built on culture, not just operations.
Leaders must balance vision with execution—every single day.

This is a rare, unfiltered look inside the minds of transit CEOs—how they think, how they lead, and how they’re navigating one of the most complex and essential industries in the world.

Whether you're an operator, policymaker, or future leader, this episode offers a masterclass in modern transit leadership.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

How to Run a $1.3B Transit System: Denver RTD’s COO Breaks It Down

Wed, 08 Apr 2026 06:00:00 -0400

Paul Comfort talks with Patrick Preusser, Chief Operating Officer of Denver’s Regional Transportation District (RTD), to unpack the reality of delivering transit service across one of the largest and most complex systems in the U.S.

Serving over 3 million people across 2,000+ square miles, RTD operates a multimodal network of bus, light rail, commuter rail, paratransit, and emerging microtransit services—all coordinated under a $1.3 billion operation.

As part of our “The Doers” series, this conversation focuses on the leaders responsible for turning strategy into service—and Patrick offers a rare, inside look at what that really means.

In this episode, you’ll learn:

What a Chief Operating Officer actually does in a major transit agency

How RTD manages daily service for 135,000+ riders

The key KPIs driving performance—from on-time service to cost efficiency

Why Denver embraced frequent regional rail before it became industry standard

How transit agencies are adapting to new ridership patterns post-pandemic

The role of technology, safety, and data dashboards in modern operations

What’s ahead for Denver, including BRT expansion, rail reconstruction, and major development projects

A system built for scale—and the future

From direct rail service to Denver International Airport to major upcoming investments like the East Colfax BRT line, RTD is positioning itself for long-term growth in one of America’s fastest-evolving regions.

Patrick also reflects on his journey through the industry—from starting as a transit user in Chicago to leading operations in Denver—and what it means to be one of the “doers” responsible for delivering service where it matters most: on the street.

Listen now to learn how transit strategy becomes real-world service.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

How to Grow Transit Ridership Beyond Pre-Pandemic Levels with Shofi Ull Azum

Wed, 01 Apr 2026 06:00:00 -0400

This week on Transit Unplugged, we continue our “The Doers” series—highlighting the transit leaders who are not just setting strategy, but delivering results on the ground.

Paul Comfort sits down with Shofi Ull Azum, Chief Planning and Development Officer at Cherriots in Salem, Oregon—a mid-size agency achieving something few systems have managed: ridership that exceeds pre-pandemic levels by more than 12%.

Shofi shares a tactical, inside look at how his team is turning planning, innovation, and partnerships into measurable growth—and what other agencies can learn from their approach.

What You’ll Learn in This Episode

What actually drives ridership growth

Why adding weekend and evening service unlocked new demand

How aligning service with real community needs—not assumptions—changes outcomes

The role of fare policy, frequency, and accessibility in rebuilding ridership

The power of targeted programs

How a youth zero-fare program now drives up to 25–30% of ridership

Why investing in younger riders is really about building long-term transit culture

How partnerships with schools and state funding made it possible

Reliability as the foundation

Why on-time performance is the baseline for trust

How Cherriots improved performance to 88% on-time—above their target

The operational fixes that made the biggest difference (including reducing early departures)

Using technology to modernize the rider experience

Real-time tracking and GTFS-RT deployment

Traffic signal priority to improve reliability on high-ridership corridors

The importance of clean, accurate data for smarter planning decisions

Building a multimodal future

Why transit agencies need to evolve beyond fixed routes

How microtransit, bike share, and partnerships with TNCs fit into the system

The goal: becoming a true regional mobility integrator

Key Takeaway

Ridership growth isn’t accidental—it’s the result of intentional service design, strong partnerships, and a relentless focus on reliability and access.

As Shofi puts it, success comes from giving people real options—and building a system that fits how they actually live and move today.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Translating Transit Funding Into Real Service with Amanda Vandegrift

Wed, 25 Mar 2026 06:00:00 -0400

In this episode of Transit Unplugged, host Paul Comfort sits down with Amanda Vandegrift, Deputy CEO of Finance & Administration and Chief Financial Officer at WeGo Public Transit in Nashville.

This conversation is part of our “The Doers” series—highlighting transit leaders who are not just setting vision, but actively delivering results on the ground.

Amanda shares her unique journey from private-sector consultant—where she helped design Nashville’s “Choose How You Move” ballot initiative—to becoming the executive responsible for implementing it inside the agency.

With a newly approved funding stream, a growing system, and rising ridership, Nashville offers a real-world case study in how agencies can move from planning to execution—and actually deliver on what voters approved.

What You’ll Learn:

How to move from a transit referendum to real-world implementation

What it takes to shift an agency from maintenance mode to growth

How WeGo is achieving double-digit ridership gains

Why staffing and recruitment must come before expansion

How a low-income fare program can drive access and usage

The role of microtransit partnerships like WeGo Link with Uber

How to build financial stability with a $47M reserve fund

Why today’s transit CFO is a strategic operator—not just a numbers role

From Ballot to Bus Service

Amanda played a key role in developing Nashville’s “Choose How You Move” initiative—a half-cent sales tax increase designed to fund billions in transit improvements.

Now inside the agency, she’s helping implement:

Expanded bus service and increased frequency

New transit centers and corridor investments

First-mile/last-mile solutions through microtransit

A free transit program for qualifying riders

Long-term system growth backed by dedicated funding

The early results are already showing up, with ridership increases ranging from 10% to 30% as service improves and barriers are removed.

Innovation Spotlight: First/Last Mile That Works

WeGo’s partnership model with Uber is helping bridge the gap between riders and fixed-route service:

19 service zones (and expanding)

$2 rides—or free for eligible users

Direct connections to high-frequency routes

Delivered at a relatively low cost to the agency

It’s a scalable example of how agencies can extend their reach without overextending fixed-route service.

Host: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

00:00 Welcome to Nashville

00:14 Expansion Culture and CFO Role

00:22 Meet Amanda Vandergrift

02:15 Working with Steve Bland

03:34 Two Agencies One Brand

05:08 Contracting and Access Service

06:22 From Consultant to CFO

08:27 Choose How You Move Wins

09:22 Quick Wins and Free Fares

11:29 Wego Link Uber Zones

Do Operators Make the Best Transit Leaders? Lessons from Michael Dylan Pal

Wed, 18 Mar 2026 06:00:00 -0400

In this episode of Transit Unplugged, host Paul Comfort explores a question many transit agencies are asking today: Do operators make the best transit leaders?

Paul’s guest, Michael Dylan Pal, Director of Public Transit for the Niagara Frontier Transportation Authority (NFTA) in Buffalo, has lived that journey firsthand.

Pal began his career behind the wheel as a bus operator for New York City Transit, eventually rising through the ranks of the MTA, serving in senior leadership roles across multiple agencies, and later helping lead operations at Valley Metro in Phoenix before returning to New York to oversee transit in the Buffalo–Niagara region.

In this conversation, Pal reflects on how starting on the front lines shaped his leadership philosophy—and why understanding the daily realities of operators can make a real difference when managing a complex transit system.

Today, Pal leads the NFTA Metro system, which provides bus, light rail, and paratransit service to the Buffalo–Niagara region—supporting more than a million residents and carrying roughly 50,000–60,000 riders on a typical weekday.

Paul and Michael discuss:

How Pal’s career started as a bus operator in Brooklyn

What transit leaders can learn from working on the front lines

The transition from Phoenix’s desert system to Buffalo’s winter operations

Major projects underway in Buffalo, including the DL&W Station redevelopment

Plans for the Amherst rail extension

The upcoming Bailey Bus Rapid Transit corridor

Fleet modernization, electric buses, and future propulsion strategies

Pal also shares how Buffalo is experiencing a new wave of investment and growth, and how transit is playing a key role in connecting people to jobs, education, and opportunity across Western New York.

For Pal, the lesson is simple: the best transit leaders never forget what it’s like to serve riders and support operators every day.

Host: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Safer Stations, More Riders: How St. Louis Cut Transit Crime by 50%

Wed, 11 Mar 2026 06:00:00 -0400

Welcome to the first part of a series we're calling "The Doers"!

Public safety is one of the most urgent issues facing transit systems today. In this episode of Transit Unplugged, host Paul Comfort sits down with Kevin Scott, Executive Vice President of Public Affairs and Security at Bi-State Development / St. Louis Metro Transit, to discuss a bold initiative that is reshaping safety across the region’s light rail network.

Scott explains how St. Louis developed its Secure Platform Plan, a comprehensive strategy that combines infrastructure upgrades, technology, and partnerships with law enforcement to strengthen security on the MetroLink light rail system.

The results are already striking: stations where the program has been implemented have seen a 50% reduction in criminal incidents and a significant increase in ridership.

During the conversation, Scott walks through how the plan evolved from a detailed security assessment that produced 99 recommendations, and how those insights helped guide long-term improvements across the system.

The episode also explores the powerful connection between actual safety improvements and the perception of safety — and why both are critical to attracting riders back to transit.

In this episode, you’ll learn:

Why St. Louis shifted from an open platform light rail system to secured stations

How gating, fencing, and expanded CCTV coverage are changing security operations

The role of security partnerships with local law enforcement and contracted security teams

Why perception of safety matters just as much as actual incident reduction

How safer stations are helping drive ridership growth across the system

Scott also shares how the agency is upgrading fare collection systems alongside the security infrastructure, creating a modernized transit experience for riders while strengthening enforcement against fare evasion.

As transit agencies nationwide prioritize safety and security, the St. Louis experience offers valuable lessons for systems considering similar investments.

Links

Learn more about the Secure Platform Plan:

https://www.metrostlouis.org

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Associate Producer: Cyndi Raskin

Editor: Patrick Emile

Transit Unplugged is brought to you by Modaxo — passionate about moving the world’s people.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Associate Producer: Cyndi Raskin

Transit Unplugged is brought to you by Modaxo — passionate about moving the world’s people.

Episode 400: Mark Miller on the Origins of Transit Unplugged — Plus a 10-Year Look Back

Wed, 04 Mar 2026 06:00:00 -0400

In this special milestone episode of Transit Unplugged, host Paul Comfort celebrates Episode 400 and nearly a decade of conversations with the leaders shaping public transportation around the world.

To kick off the episode, Paul sits down with Mark Miller, President of Constellation Software and Executive Chairman of the Volaris Group. Mark reflects on the early days of the podcast, the thinking behind creating a platform for industry dialogue, and why connecting transit leaders across agencies and continents continues to matter.

The episode also features a 10-year retrospective on the growth of Transit Unplugged, including a behind-the-scenes conversation with producer Chris O’Keeffe about the evolution of podcasting, the expansion into on-location recordings and video, and what it takes to reach the rare milestone of 400 episodes.

Later in the episode, Executive Producer Julie Gates joins Paul for a listener mailbag segment, answering audience questions about favorite episodes, memorable travel moments, and transit systems that continue to inspire innovation.

Over the past decade, Transit Unplugged has featured CEOs, agency leaders, policymakers, and innovators from across the globe—sharing ideas and best practices that help move the industry forward.

As Paul reminds listeners in this episode, public transportation is about far more than vehicles and infrastructure. At its core, transit is about serving people and connecting communities.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Associate Producer: Cyndi Raskin

Transit Unplugged is brought to you by Modaxo — passionate about moving the world’s people.

"Our Greatest Asset Is Our Employees”: Geisha Ester on Why Workforce Is the Future of Transit

Wed, 25 Feb 2026 06:00:00 -0400

Transit’s future is all about people.

In this episode of Transit Unplugged, host Paul Comfort talks with Geisha Ester, Executive Director of the National Transit Institute (NTI) at Rutgers University, about why workforce development has become the industry’s most important investment — and how agencies and professionals can take advantage of it right now.

NTI, funded by the Federal Transit Administration, delivers no-cost training for transit professionals across the United States, helping agencies upskill their teams, strengthen succession planning, and prepare for a rapidly changing mobility landscape.

Geisha shares:

How you and your staff can access free, high-impact NTI courses

The most in-demand training areas, including procurement, service planning, safety, and leadership

How agencies are using NTI as a real succession-planning tool

Three ways to partner with NTI — as a participant, host agency, or instructor

Why workforce development is central to the industry’s future

She also tells her remarkable second-generation transit story, from high-school intern and rail conductor at Chicago Transit Authority (CTA) to Vice President of Training and Workforce Development — and now national leadership at NTI — and offers practical advice for emerging professionals and women pursuing leadership roles in transit.

🎓 Explore courses and get connected: NTIonline.com

This episode closes out our “Fantastic February” series highlighting the people and ideas moving public transportation forward.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Transit Unplugged is brought to you by Modaxo — passionate about moving the world’s people.

The Real Impact of Transit Research — and How to Use It for Your System

Wed, 18 Feb 2026 06:00:00 -0400

Recorded live at the Transportation Research Board Annual Meeting, this special episode of Transit Unplugged tackles a big question: Does research actually improve public transportation?

Host Paul Comfort is joined by three leaders who are turning studies into real-world results:

Art Guzzetti, Vice President, Policy, American Public Transportation Association (APTA)

Kate Ko, PhD, Vice President, WSP

Michael Walk, Research Scientist, Texas A&M Transportation Institute

Together they break down how the Transit Cooperative Research Program (TCRP) moves ideas from problem statements to implementation — and why agencies that use research make faster, smarter, and more rider-focused decisions.

You’ll hear:

The Baltimore bus network redesign that started with a research project

How automation will reshape — not eliminate — the transit workforce

New funding tools like value capture and congestion pricing

The link between operator culture, health, and retention

Why accessibility, safety, and customer experience are driving the next wave of studies

This is a behind-the-scenes look at the evidence, data, and collaboration that quietly power better transit for millions of riders.

If you work in transit and aren’t using this research — you’re leaving solutions on the table.

Credits

Host and Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Transit Unplugged is brought to you by Modaxo — passionate about moving the world’s people.

“Raise Your Hand.” Bridgette Beato on Power, Mentorship, and Building Careers That Last

Wed, 11 Feb 2026 06:00:00 -0400

Recorded live at the Transportation Research Board Annual Meeting in Washington, DC, this episode of Transit Unplugged features a wide-ranging and deeply personal conversation with Bridgette Beato, Chair of WTS (Women’s Transportation Seminar) and Founder and CEO of Lumenor Consulting Group.

Bridgette joins host Paul Comfort to unpack the evolving role of women in public transportation—and the systems, networks, and intentional choices that help leaders thrive at every stage of their careers. From WTS’s nearly 50-year history to its current global footprint of more than 10,000 members, Bridgette explains how the organization attracts, advances, and retains women across all modes of transportation through scholarships, training, mentorship, and community.

The conversation also dives into Bridgette’s own career journey, from management information systems and large-scale technology implementations to launching and growing Lumenor Consulting into a multi-disciplinary firm supporting transit agencies across North America. Along the way, she reflects on entrepreneurship born out of necessity, the realities of small business growth in the public sector, and why intentional career planning matters—especially in moments of rapid industry transformation.

Paul and Bridgette explore the importance of mentorship, executive peer spaces, and raising your hand for opportunity, as well as the role organizations like WTS play in helping leaders navigate change, loneliness at the top, and the shifting landscape of technology, funding, and innovation in transit.

This episode is a must-listen for anyone thinking seriously about leadership, equity, and long-term career growth in transportation—and for those looking to understand how community and intention shape the future of the industry.

Host + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O'Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo, its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights. This content is provided for general informational purposes only and should not be relied upon as legal advice. Modaxo disclaims all warranties and liability arising from the use of this material.

"We’re Really Hitting Our Stride.” Roger Harris, President of Amtrak

Wed, 04 Feb 2026 06:00:00 -0400

On this episode of Transit Unplugged, Paul Comfort is joined by Roger Harris, President of Amtrak, for an in-depth look at what’s driving momentum at America’s national railroad. Roger breaks down a remarkable 2025 for Amtrak—highlighting record ridership, revenue growth, and historic capital investment—and shares what’s ahead in 2026 as the organization stays focused on one core priority: running a great railroad.

Paul and Roger explore how Amtrak operates as both a passenger rail provider and a critical infrastructure partner—especially in the complex Northeast Corridor ecosystem where commuter agencies and intercity rail depend on shared networks, tunnels, and bridges. Roger also digs into how smarter scheduling, strong demand, and modernized service planning are fueling growth—while new investment helps deliver more consistent reliability and a stronger customer experience.

They also preview what’s coming next, including the NextGen Acela rollout, the future of Airo fleet modernization, and new service momentum like the Amtrak Mardi Gras route. Plus, Roger shares how Amtrak is preparing to support major national moments ahead—including World Cup travel and America 250.

In this episode, you’ll hear:

What drove Amtrak’s record performance in 2025

Why “running a great railroad” means consistency, tools, and reliability

How Amtrak supports commuter partners as an infrastructure provider

What’s next for NextGen Acela and Airo fleet modernization

How Amtrak is preparing for World Cup crowds and America 250

Host + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O'Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com

The Transit Guy’s 2026 Outlook: Automation, AI, Night Trains and More

Wed, 28 Jan 2026 06:00:00 -0400

Transit Unplugged wraps a six-part “State of Transit” series to kick off 2026, Paul Comfort is joined by Hayden Clarkin — transportation engineer, mobility consultant, Mass Transit Magazine Top 40 Under 40 honoree, and one of the industry’s most-followed voices online, known as “The Transit Guy.” In a wide-ranging conversation from New York City, Paul and Hayden break down the biggest forces shaping transit right now — from automation and AI to Amtrak expansion, station revitalization, and the growing push for better rider information and wayfinding. In this episode, we cover: Why transit automation is gaining momentum — and why new lines should be designed for it from day one What WMATA’s Automatic Train Operation progress could mean for capacity, reliability, and cost efficiency Where AI can create real value today (and where the hype still outpaces reality) What privatization could look like in North America — and what we can learn from global models Why night trains are resurging in Europe, and whether a similar model could work here The future of Amtrak, corridor expansion, and the challenges of state-by-state rail planning The return of iconic train stations — and why station location matters as much as architecture How wayfinding and real-time information can make transit easier for everyone (including first-timers) If you’re looking for a fast, smart snapshot of where transit is headed next, this episode is your roadmap.

Follow Hayden Clarkin: “The Transit Guy”:

https://www.linkedin.com/in/haydenclarkin/ https://www.instagram.com/thetransitguy/

https://thetransitguy.substack.com/

Host + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O'Keeffe

Editor: Patrick Emile Associate

Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com

Halifax, Hydrogen, and the Future of Canadian Transit

Wed, 21 Jan 2026 06:00:00 -0400

What’s the state of transit in Canada right now—and what’s next?

In this episode of Transit Unplugged, Paul Comfort sits down with Dave Reage, Chair of the Canadian Urban Transit Association (CUTA) and a longtime transit leader with deep experience in Halifax Transit. Dave shares a national view of Canada’s biggest transit priorities—from funding and financial stability to ridership shifts, workforce challenges, and the evolving role of technology and innovation.

Dave also reflects on Halifax’s unique transit story (including its historic harbor ferries) and explains why Canada’s post-pandemic demand patterns are rewriting the rules—creating new pressure to match service levels with changing rider behavior.

In this episode, you’ll hear:

How Canadian transit governance differs from the U.S. model
Why operating funding is one of the biggest challenges facing agencies across Canada
What ridership recovery looks like now—and why off-peak and weekend travel is rising
The “new normal” for demand: Wednesday peaks, lighter Mondays and Fridays
The workforce crunch impacting reliability, operations, and service delivery
Why electrification matters, but shouldn’t distract from service fundamentals
What’s happening with hydrogen pilots and alternative propulsion strategies
How microtransit and on-demand service are filling service gaps
The growing federal emphasis on aligning transit investment with housing and land use

Featured Guest

Dave Reage

Chair, Canadian Urban Transit Association (CUTA)

Formerly with Halifax Transit (18 years), including nine years leading the agency

Also Mentioned

CUTA (Canadian Urban Transit Association)
Halifax, Nova Scotia
Montreal / Quebec City
Canadian Public Transit Fund
Transit-oriented development and housing integration

Host + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O'Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com

Funding, Labor, and Survival: Julie Brown on Transit in 2026

Wed, 14 Jan 2026 06:00:00 -0400

What does 2026 look like for small urban and rural transit agencies across America—and what happens when costs rise faster than funding can keep up?

In this episode of Transit Unplugged, Paul Comfort is joined by Julie Brown, General Manager of Rogue Valley Transportation District (RVTD) in southern Oregon, President of the Community Transportation Association of America (CTAA), and Chair of the Oregon Transportation Commission.

Julie pulls back the curtain on the real, day-to-day pressures facing agencies like hers—from funding uncertainty at the state level to escalating labor and vehicle costs, rising insurance rates, and the growing cybersecurity risks that come with modern transit tech.

She also challenges the industry to move beyond ridership as the defining success metric, and instead tell a more human story about what transit actually makes possible: access to work, healthcare, independence, and quality of life—especially as the “silver tsunami” reshapes mobility needs nationwide.

Key topics include:

Why RVTD expanded from 10 routes to 16—and why they had to cut back to 6 routes
The real-world impact of layoffs and service reductions
The exploding cost of vehicle replacement (and what sustainability requirements mean on the ground)
Insurance increases hitting agencies and contractors alike
Cybersecurity threats tied to fare systems and onboard technology
What CTAA is tracking in Washington as reauthorization conversations continue
Why the future of transit must be measured in human outcomes, not just raw numbers

If you care about how transit actually survives—and evolves—outside of the biggest metro systems, this conversation is essential listening.

Host + Producer: Paul Comfort Executive Producer: Julie Gates Producer: Chris O'Keeffe Editor: Patrick Emile Associate Producer: Cyndi Raskin Brand Design: Tina Olagundoye Social Media: Tatyana Mechkarova If you have a question or comment, email us at info@transitunplugged.com 📩 Sign up for the Transit Unplugged Newsletter: https://transitunplugged.com/subscrib Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo, its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights. This content is provided for general informational purposes only and should not be relied upon as legal advice. Modaxo disclaims all warranties and liability arising from the use of this material.

Inside the Next Transit Reauthorization with Bennett Resnik

Wed, 07 Jan 2026 06:00:00 -0400

As Transit Unplugged kicks off 2026, host Paul Comfort sits down with Bennett Resnik, Senior Vice President in the Critical Infrastructure Group at Venn Strategies, for a wide-ranging conversation on the federal forces shaping public transportation in the year ahead.

This episode marks the first installment in a multi-part State of Transit series, offering listeners a clear, insider perspective from Washington, DC. Bennett brings deep experience from Capitol Hill to break down what transit leaders should be paying attention to right now — and what’s coming next.

In this episode, we explore:

The upcoming Surface Transportation Reauthorization — what it is, why it matters, and realistic timelines for passage
How the Infrastructure Investment and Jobs Act (IIJA) changed transit funding — and why the next bill will likely look very different
The evolving federal stance on zero-emission buses, including battery electric, hydrogen, CNG, and hybrid fleets
How shifting policy priorities are influencing manufacturers, procurement decisions, and fleet strategies
The current and future impact of Buy America requirements, including costs, compliance, and domestic manufacturing
What ongoing federal budget negotiations and continuing resolutions mean for transit agencies in 2026
Why global events like the Olympics and FIFA World Cup are increasingly shaping federal transportation planning

Throughout the conversation, Paul and Bennett connect federal policy decisions to on-the-ground realities for transit agencies — from capital planning and vehicle procurement to safety, reliability, and long-term investment.

🏛️ ThinkTransit Executive Summit

Transit executives interested in diving deeper into these topics are invited to attend the ThinkTransit Executive Summit, taking place this March in Boston as part of the ThinkTransit Conference.

The Executive Summit brings together senior transit leaders for a candid, in-person, Chatham House Rules discussion on:

Safety, security, and fare evasion
Cybersecurity and AI in transit operations
Federal policy, funding, and the future of mobility

👉 Learn more and register here:

https://trapezegroup.com/thinktransit/executive-summit/

Host + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O'Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com

📩 Sign up for the Transit Unplugged Newsletter:

https://transitunplugged.com/subscribe

Disclaimer:

The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo, its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights. This content is provided for general informational purposes only and should not be relied upon as legal advice. Modaxo disclaims all warranties and liability arising from the use of this material.

Looking Ahead: David Zipper on the Forces Shaping Transit in 2026

Wed, 31 Dec 2025 06:00:00 -0400

As Transit Unplugged closes out 2025, host Paul Comfort sits down with David Zipper for a wide-ranging, end-of-year conversation on where public transportation has been — and where it’s headed next.

A senior fellow at the MIT Mobility Initiative and one of the most influential transportation voices writing today, David brings a rare perspective shaped by public service, venture capital, academia, and journalism. He has authored more than 200 articles in outlets including Bloomberg, Vox, and The Atlantic, examining how transportation, technology, and society intersect.

In this episode, Paul and David reflect on the defining trends of 2025 and look ahead to the challenges and opportunities transit agencies will face in 2026. You’ll hear:

Why robotaxis at scale may create new congestion and operational challenges for cities
The promise — and pitfalls — of the emerging “abundance” framework in transportation policy
How ridership patterns have stabilized into a new post-pandemic normal
Why mission creep threatens transit agencies from both the political left and right
What New York City’s congestion pricing success could mean for other U.S. cities
A candid assessment of electric bus deployment and why flexibility matters
How AI-powered bus lane enforcement is already improving service reliability
Why autonomous rail may be one of the most important sleeper trends in transit
The evolving role of micromobility and e-bike share in expanding transit access
Why transit’s future depends on staying focused on fast, frequent, reliable service

This is a thoughtful, occasionally provocative discussion that challenges conventional wisdom while staying grounded in real-world operations — and a fitting way to close out a transformative year for the transit industry.

About the Guest: David Zipper is a senior fellow at the MIT Mobility Initiative and a contributing writer for Bloomberg CityLab and Vox. He previously served in city government in New York and Washington, DC, and has advised organizations across the public and private sectors on transportation strategy and regulation. He also co-hosts the podcast Look Both Ways, where he explores the future of urban mobility. Learn more at davidzipper.com.

_________________________________________________________

Host + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O'Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com.

Inside Transit Right Now: Funding, Safety, Mega Events, and What’s Coming Next

Wed, 24 Dec 2025 06:00:00 -0400

In this Transit Unplugged Insider episode, Paul Comfort sits down with Executive Producer Julie Gates for a wide-ranging, behind-the-scenes conversation on what transit leaders should be paying attention to right now — and what’s coming next. This quarterly Insider edition slows the pace and zooms out, offering context from Washington, conference halls, boardrooms, and agency leadership conversations happening across North America.

Top Five Things Every Transit Leader Needs to Know

Paul breaks down the most pressing developments shaping transit today, including:

Recent FTA policy changes affecting grant eligibility and agency risk
Where transportation reauthorization stands as the 2026 deadline approaches
The current state of federal grant programs, including Low-No and Bus Facilities funding
How mega events like the FIFA World Cup and the LA 2028 Olympics are reshaping transit planning
What it will take for host cities — especially Los Angeles — to meet unprecedented operational demands

Hot Topics Across the Industry

From conversations with CEOs, policymakers, and system leaders, Paul and Julie explore:

Why Bus Rapid Transit (BRT) continues to dominate expansion conversations
What transit agencies can learn from Canada’s funding model and manufacturing shifts
The growing complexity of fleet strategy, propulsion choices, and market pressures

What’s Keeping Transit CEOs Up at Night

A candid look at the challenges agency leaders are navigating right now:

Passenger and operator safety in a high-visibility media environment
Rising concerns around cybersecurity and system resilience
The practical realities of AI adoption in transit operations

Behind the Scenes at Transit Unplugged

Julie and Paul share updates from across the Transit Unplugged universe, including:

A look at recent and upcoming Transit Unplugged TV episodes — from Italy to Montreal and beyond
What’s ahead for the Transit Unplugged podcast in the new year
Updates on sister shows including The Aviation Report and Parking Live
Expanding distribution across YouTube, cable, streaming platforms, and newsletters

Looking Ahead

The conversation closes with reflections on leadership, industry collaboration, and what the next chapter holds — including a preview of Paul’s upcoming personal development book (available for pre-order: https://www.amazon.com/Find-Your-Factor-Personal-Treasure/dp/1636988857) and a look ahead to the major moments that will put transit on the global stage in the years to come.

Host + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O'Keeffe

Associate Producer: Cyndi Raskin

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com.

"We’re looking at developing a national code for transit and passenger rail systems.”

Wed, 17 Dec 2025 06:00:00 -0400

Canada is investing hundreds of billions of dollars in new transit and passenger rail projects—but until now, there’s been no unified national standards framework to guide how those systems are designed and built.

In this episode of Transit Unplugged, host Paul Comfort sits down with Ana-Maria Tomlinson, Director of Strategic and Cross-Sector Programs at CSA Group (Canadian Standards Association), to explore how Canada is working to change that.

Ana-Maria shares how CSA Group—Canada’s national standards organization—is developing a four-part national code for transit and passenger rail systems, covering everything from urban transit and conventional rail to future high-speed rail projects. The goal: reduce risk, improve consistency, and bring greater predictability to some of the most complex infrastructure projects in the country.

The conversation explores:

Why Canada lacks a unified transit and rail standards framework today
How other regions (Europe, Australia, Japan, and the U.S.) approach rail standards
The difference between voluntary standards and regulation—and how standards often become codified
How CSA plans to integrate existing international standards while addressing major gaps
What transit agencies, consultants, contractors, and governments can expect next
How industry professionals can get involved in shaping the code
A brief update on Canada’s emerging high-speed rail ambitions, including the Toronto–Québec City corridor

This is a rare look behind the scenes at how the “rules of the road” for transit systems are created—and why they matter long before the first train ever runs.

Host: Paul Comfort

Executive Producer: Julie Gates

Producer: Paul Comfort

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com.

/ transit-unplugged

https://x.com/transitunplug

https://www.threads.net/@transitunplu...

/ transitunplugged

“We’re Ready Now.” – Jay Fox on the 2034 Olympics and Utah’s Big Transit Moment

Wed, 10 Dec 2025 06:00:00 -0400

In this week’s episode of Transit Unplugged, Paul Comfort sits down with Jay Fox, Executive Director of the Utah Transit Authority (UTA) — one of the fastest-growing, highest-performing transit agencies in the United States and APTA’s 2025 Transit System of the Year.

Jay brings a remarkable background across FAA, FTA, Amtrak, and SEPTA — and now leads the agency serving one of the most dynamic, youthful, and transit-hungry regions in America.

Together, Paul and Jay dive into:

Preparing for the 2034 Winter Olympics

Jay shares why UTA told the IOC: “We’re ready now.”

UTA’s rail, BRT corridors, FrontRunner upgrades, and multimodal network already form a complete backbone for Olympic mobility — with more enhancements on the way.

FrontRunner 2X: The Generational Rail Project

UTA is pushing to move from 25% to 50% double-tracking, enabling:

-15-minute peak service

-A new infill station

-A new maintenance facility

-Pathways to Sunday service

…all while ridership continues to soar.

A Multimodal System Built for Growth

UTA operates:

-131 miles of rail (commuter, light rail, streetcar)

-Three BRT lines (including OGX, electric and wildly successful)

-Extensive bus, microtransit, vanpool, and paratransit services

-A booming Ski Bus network that keeps the canyons moving

Transit ROI: The Utah Model

Jay breaks down the hard numbers on economic impact:

-$9.6B in economic output generated

-$377M in tax revenue returned

-79,000 jobs supported

-Ever $1 invested netted a $5.11 returned to the regional economy

All from an operating budget of roughly $480M.

Why UTA’s Riders Are Getting Younger

Jay explains how university partnerships, free-fare programs, and campus connectivity are transforming ridership patterns — and why student riders today become lifelong riders tomorrow.

Global Collaboration

UTA is working with LA Metro, LA28, and Milan/Cortina teams to prepare for back-to-back Olympic cycles (2026, 2028, 2034), exchanging insights on operations, vehicle staging, and major-event transport logistics.

This is one of the most wide-ranging, energizing episodes we’ve recorded — and a perfect companion to our upcoming Transit Unplugged TV episode filmed on location in Utah.

Host: Paul Comfort

Executive Producer: Julie Gates

Producer: Paul Comfort

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

If you have a question or comment, email us at info@transitunplugged.com.

https://www.linkedin.com/company/transit-unplugged/

https://x.com/transitunplug

https://www.threads.net/@transitunplugged

https://www.instagram.com/transitunplugged/

Sign up for the Transit Unplugged Newsletter: https://transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter/

Stadler U.S. CEO Martin Ritter on Hydrogen Trains, U.S. Manufacturing & the Future of Rail

Wed, 03 Dec 2025 06:00:00 -0400

This Week on Transit Unplugged

Paul Comfort sits down with Martin Ritter, CEO of Stadler U.S., one of the most innovative and fastest-growing train manufacturers in North America. From a modest foothold in the early 2000s to a nearly 600,000 sq. ft. factory in Utah, Stadler is reshaping how America thinks about rolling stock — and redefining what’s possible in U.S.-based manufacturing.

In this conversation, Martin pulls back the curtain on:

How Stadler grew from an 18-person Swiss workshop to a 17,500-person global rail powerhouse
Why agencies love their FLIRT multiple-unit trains — and how distributed propulsion changes the game
Hydrogen, battery-electric, and ultra-efficient diesel-electric: the real story behind next-gen rail propulsion
How Stadler achieved FRA compliance while keeping trains lighter, quieter, and more efficient
The company’s youth apprenticeship program, modeled after Switzerland’s world-renowned system
What it means for Stadler U.S. to become a standalone division
The milestone ahead: delivering trains for the 2034 Salt Lake Olympic Games

This episode is a rare, behind-the-scenes look at one of the most talked-about rail manufacturers in the United States — and a preview of what Paul and the crew will capture during our upcoming visit to the Utah factory for Transit Unplugged TV.

Episode Credits

Host & Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Consultants: Dan Meisner & Jonas Woost, Bumper

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Transit Unplugged is brought to you by Modaxo — passionate about moving the world’s people.

This 150-Year-Old “Railway” System Is Betting Big on Compressed Natural Gas

Wed, 26 Nov 2025 06:00:00 -0400

On this episode of Transit Unplugged, Paul Comfort sits down with Nancy Purser, Acting Director of the Hamilton Street Railway (HSR). After 15 years with the agency, Nancy now leads one of Ontario’s most historic and ambitious transit systems — one that’s preparing for transformative growth.

Nancy shares how HSR is executing HSR Next: Moving Hamilton Forward, a seven-year network redesign that will expand service by 50%, add new routes and on-demand zones, and better connect residents — especially those in equity-deserving and suburban communities — to jobs, education, and opportunity.

She also discusses HSR’s shift to a 100% CNG fleet by the end of 2026, emerging exploration into renewable natural gas, the city’s newest indoor fueling and storage facility, and what it means to become the greenest transit fleet in Ontario.

Plus, Nancy opens up about her path into transit, the power of customer-focused service, and how dragon boat racing keeps her energized outside of work.

In This Conversation, You’ll Learn:

Why Hamilton chose to preserve the historic HSR name — and why riders love it

How HSR Next will reshape the network, expand frequency, and support suburban growth

What it takes to deliver 50% more transit service over seven years

The environmental and operational impact of going fully CNG

How municipal investment and federal capital programs influence long-term planning

Ridership trends — and how immigration policy and education markets affect demand

The role of equity, access, and job connectivity in modern network redesigns

How community partnerships and strategic planning positioned HSR for its “golden era”

Episode Credits

Host & Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Consultants: Dan Meisner & Jonas Woost, Bumper

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Transit Unplugged is brought to you by Modaxo — passionate about moving the world’s people.

“More People on My Buses, More Space on the Road for You”

Wed, 19 Nov 2025 06:00:00 -0400

On this episode of Transit Unplugged, Paul Comfort sits down with Maureen Cosyn Heath, Director of Transit for the City of Mississauga and the leader of MiWay, the third-largest municipal transit agency in Ontario.

Mississauga has grown rapidly to more than 775,000 residents, and MiWay is evolving right alongside the city—operating 500 buses, supporting 1,700+ employees, and preparing for major system updates including a hydrogen bus pilot, a battery-electric fleet project, and the upcoming Hazel McCallion LRT (Light Rail Transit) line.

Maureen shares insights on:

Why ridership should be measured in value, not just taps and fares

How MiWay is shifting toward zero-emission technology

What it takes to communicate big budgets to elected officials

The importance of frontline operators and technicians

Her career path from customer service to leading one of Canada’s largest systems

“More people on my buses, more space on the road for you.” — Maureen Cosyn Heath

Recorded live in Ontario at the Vontas Canada User Summit, this conversation highlights a transit agency preparing for its next chapter—and a leader focused on fundamentals, connection, and community impact.

Credits + Disclaimer

Host & Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Consultants: Dan Misener & Jonas Woost (Bumper)

“ Rural Public Transportation Really is a Lifeline.”

Wed, 12 Nov 2025 06:00:00 -0400

On this episode of Transit Unplugged, Paul Comfort sits down with Ginny Smith, Executive Director of the Cape Girardeau County Transit Authority. Ginny shares how rural transit systems provide essential access to jobs, healthcare, education, and independence for the people they serve. From vanpools that connect workers to regional employers, to a new university transit partnership, to technology investments that improve safety and rider experience, Cape Girardeau is a powerful example of how small systems innovate with limited resources.

In This Conversation, You’ll Learn:

Why transit in rural communities is truly a lifeline, especially for seniors and workers without vehicles
How Cape Girardeau runs vanpool routes to large employers across county lines to connect people with stable jobs
The impact of taking over Southeast Missouri State University’s transit service and launching live bus tracking for students and residents
How partnerships like FlixBus/Greyhound restore regional travel access to St. Louis and beyond
How the system is using AI-based safety and vehicle monitoring tools to support operators and prevent breakdowns
The financial reality of rural transit funding — and the creative strategies needed when state dollars are cut

CREDITS

Host & Producer: Paul Comfort
Executive Producer: Julie Gates
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Consultants: Dan Misener & Jonas Woost (Bumper)

These Research Reports Could Change Transit Forever

Wed, 05 Nov 2025 06:00:00 -0400

In this special live episode of Transit Unplugged, recorded at TCRP Day in Washington, DC, Paul Comfort sits down with a powerhouse panel of transit leaders:

Sarah Meyer — EVP, Chief Customer Officer at Washington Metropolitan Area Transit Authority (WMATA)
Jamaal Schoby — Senior Program Manager at Transit Cooperative Research Program (TCRP)
Art Guzzetti — Vice President, Policy at American Public Transportation Association (APTA)
Matt Daus — Partner & Chair, Transportation Practice Group (Windels Marx)

They dive into the critical role of research in shaping the future of public transit—how the Transit Cooperative Research Program (TCRP) delivers actionable insights, not just academic studies. From fare policy to safety, from AI to workforce development, hear how these leaders are using data and research to make real-world decisions that impact millions of riders.

Whether you're in operations, policy, planning, or innovation, this episode will show you why research isn’t just important—it’s urgent.

https://nap.nationalacademies.org/trb/165/transit-cooperative-research-program-research-report

Tracking KPI's in a Visualization Room

Wed, 29 Oct 2025 06:00:00 -0400

This week on Transit Unplugged, we’re bringing you an international perspective. Paul Comfort sits down with Laurence Broseta, International CEO of Keolis Group, for a front-row look at how one of the world’s largest operators is reimagining public transit.

With operations in 13 countries, Keolis is doing more than running trains and buses—they’re building tools like visualization rooms to improve ops in real-time, championing revolutionary technology, and leading major projects like Grand Paris Express and Canada’s high-speed ALTO corridor.

Laurence shares what it’s like adapting the European subcontractor model to North America. She also gives us a glimpse into Keolis’ recruitment strategy, their evolving leadership culture, and how they’re pushing beyond sustainability goals to future-proof ridership.

If you want to know what transit looks like when it’s run like a global system—this is the episode.

00:00 Introduction and Conference Overview

01:27 Interview with Laurence Broseta Begins

02:43 Keolis Group and Global Operations

06:44 Visualization Rooms and Operational Excellence

10:34 Keolis in North America: Challenges and Successes

13:52 Leadership and Recruitment at Keolis

16:51 High-Speed Rail in Canada: The ALTO Project

18:24 Global High-Speed Rail Developments

23:56 North American Transit Operations

26:02 Future of Public Transportation

28:14 Conclusion and Farewell

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer — Chris O'Keeffe

Editor — Patrick Emile

Associate Producer — Cyndi Raskin

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

📩 Got a question or comment? Email us at info@transitunplugged.com

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

"I Need Some Fatherly Advice." - A Transit Leadership Transition Story

Wed, 22 Oct 2025 06:00:00 -0400

Passing the Torch at GRITS:

In this episode of Transit Unplugged, Paul Comfort speaks live from the Kentucky Transit Association Trade Show with Dan Lanham and Michael Hughes of GRITS transit service. As Dan prepares to retire after nearly two decades and Michael steps up from Assistant Director to take over, they discuss the smooth leadership transition process. Dan reflects on his tenure and plans for retirement while Michael outlines his vision and priorities for the future, emphasizing the importance of hiring the right people and maintaining employee retention. The conversation also highlights the multi-month preparation and training that ensured a seamless transition and continued success for the agency.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer — Chris O'Keeffe

Associate Producer — Cyndi Raskin

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

📩 Got a question or comment? Email us at info@transitunplugged.com

⚠️ Disclaimer

Transit Unplugged Insider: Exclusive Intel on Shutdowns, Safety, and AI

Wed, 15 Oct 2025 06:00:00 -0400

In this exclusive edition of Transit Unplugged Insider, host Paul Comfort sits down with executive producer Julie Gates to unpack the biggest developments across the public transportation world—things you won’t hear anywhere else.

Inside this episode:

What the federal shutdown really means for transit funding—and which programs are frozen
Why some agencies are pulling back from electric buses
How safety is taking a front seat and what the current Administration is using to measure it
The rise of AI, cybersecurity, and automation inside transit ops
What we’re hearing about operator shortages, microtransit expansion, and system redesigns
And what’s next for Transit Unplugged TV, Parking Live, and the brand-new Aviation Report

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer — Chris O'Keeffe

Associate Producer — Cyndi Raskin

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

📩 Got a question or comment? Email us at info@transitunplugged.com

⚠️ Disclaimer

Driving the Future of Transit: CEO Roundtable from APTA TRANSform 2025

Wed, 08 Oct 2025 06:00:00 -0400

Recorded Live at the APTA TRANSform Conference in Boston

In this special live edition of Transit Unplugged, host Paul Comfort moderates an inspiring CEO Roundtable with five industry leaders shaping the future of mobility. Recorded on-site at APTA TRANSform 2025 in Boston, the conversation dives into the real-world challenges and opportunities facing transit systems today—and the leadership vision driving change.

Joining Paul are:

Ben Limmer (Connecticut DOT)

Kenneth McDonald (Long Beach Transit and APTA CEO of the Year)

Jessica Mefford-Miller (Valley Metro)

Ben Stupka (RTA of Southeast Michigan), and Amanda Wanke (DART – Des Moines).

Together, they explore key themes:

The biggest transformations their agencies have experienced in the past two years

• How leaders pivot under pressure and lead through uncertainty

• Innovation in action—new projects and technologies transforming service

• A day in the life of a modern transit CEO

• Their vision for the next decade of mobility

This uplifting roundtable is packed with practical insights, real-world leadership lessons, and inspiration for everyone working to move people—and communities—forward.

7.5M DAILY riders for a population of 5M? Winston Toh on Singapore’s Miraculous Transit Model

Wed, 01 Oct 2025 06:00:00 -0400

This week on Transit Unplugged:

We head to Singapore, where public transit covers every inch of the island—and carries an astonishing 7.5 million riders daily.

Host Paul Comfort sits down with Winston Toh, Managing Director of Tower Transit Singapore, one of four operators under the Land Transport Authority (LTA). With 800 buses across 60 routes, Tower Transit is at the center of a system designed with precision—and powered by centralized planning.

Winston shares:

Why bus ridership (3.8M daily) surpasses rail (3.4M) in Singapore
How LTA ensures full national coverage and low fares (as little as $0.69 for seniors)
Why “every inch of the land is covered” with integrated bus and rail systems
The role of AI-enabled safety tools, including fatigue detection and driver incentive programs
How Tower Transit fosters a people-first culture, with 80% staff engagement and Singapore Best Employer status
The company’s goal to become “the Singapore Airlines of the bus industry”

Whether you’re an operator, planner, or policymaker, this episode offers a blueprint for equitable, efficient, and tech-forward mobility.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer — Chris O'Keeffe

Edited and Mixed by — Chris O’Keeffe + Patrick Emile

Associate Producer — Cyndi Raskin

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Disclaimer

What San Antonio Needs from Transit Right Now — with VIA’s Jon Gary Herrera

Wed, 24 Sep 2025 06:00:00 -0400

San Antonio is growing—and fast. In this Super September episode, host Paul Comfort sits down with Jon Gary Herrera, the newly appointed President and CEO of VIA Metropolitan Transit, to talk about how one of America’s fastest-growing cities is reimagining transit.

From expanding regional collaboration to centering equity in system planning, Jon Gary brings a thoughtful and bold vision to VIA’s next chapter. He shares what he’s learned from nearly two decades in public service—including his time at LA Metro, Capitol Hill, and the private sector—and why he believes public transit is essential for prosperity, climate, and quality of life.

Topics include:

What brought Jon Gary to San Antonio—and why the time was right
The opportunity (and pressure) of leading a transit system in a fast-growing city
Why transit investments must reflect the lived experience of the people who use them
The power of community accountability—and how it shapes service delivery
VIA’s strategy for becoming a mobility ecosystem that works for all

“We're in a moment where we need to be courageous about the future.” — Jon Gary Herrera

Whether you're a transit professional, city planner, or civic leader, this episode offers key insights into building resilient, future-focused mobility systems that meet the needs of diverse, growing communities.

Credits

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer — Chris O'Keeffe

Edited and Mixed by — Chris O’Keeffe + Patrick Emile

Associate Producer — Cyndi Raskin

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Disclaimer

LIVE EPISODE: “The ADA is the floor, not the ceiling.” — Dignity & Choice in Paratransit

Tue, 16 Sep 2025 09:00:00 -0400

LIVE from the American Public Transportation Association's TRANSform conference, host Paul Comfort moderates a live panel on one of the most mission-critical—but often overlooked—parts of the transit ecosystem: paratransit.

Presented in partnership with UZURV – The Adaptive Transportation Network Company (TNC), this candid and high-energy conversation features leaders from across the country who are redefining what’s possible when innovation meets accessibility.

Guests:

Mark Aesch, CEO, TransPro Consulting
Eileen Collins Turvey, Director of Paratransit, TriMet (Portland, OR)
Kevin Hernandez, Chief Operating Officer, GRTC (Richmond, VA)
Ned Freeman, CEO, UZURV

Together, they discuss:

Why paratransit isn’t just an “unfunded mandate”—it’s a cornerstone of transit’s value to the community
How performance-based models and TNC partnerships are helping agencies cut costs and boost rider satisfaction
New data showing paratransit users are the most satisfied transit customers in America
What success looks like when we prioritize dignity, flexibility, and equity

"Do you know who the most happy transit customers in America are? Paratransit customers. They're happier than fixed route bus or BRT or Rail.” – Mark Aesch

“The ADA is the floor, not the ceiling. It's minimum compliance. And if that's what you're seeking, I'm not gonna tell you how to run your program.” – Eileen Collins Turvey

“ It's time to be innovative. We can't continue doing the same things we've been doing for 70 years." – Kevin Hernandez

Whether you're running a transit system, shaping policy, or simply believe in building cities that work for everyone—this is an episode you won’t want to miss.

Credits

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Recorded, Produced and Mixed by — Chris O’Keeffe

Associate Producer — Cyndi Raskin

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Sound Design — Patrick Emile

Got a question or comment? Email us at info@transitunplugged.com

Disclaimer

The Unmatched Power of Transit: A Conversation with Nora Leerhsen

Wed, 10 Sep 2025 06:00:00 -0400

In this Super September episode of Transit Unplugged, host Paul Comfort heads to Chicago to sit down with Nora Leerhsen, Acting President of the Chicago Transit Authority—America’s second-largest public transit system.

With more than 11,000 employees, a million daily riders, and an expanding footprint, the CTA plays a massive role in the life of the Windy City—and Nora is at the helm during a pivotal time. A lawyer and former educator who rose through the ranks from compliance officer to chief of staff and now acting president, Nora shares her deep belief in transit's power to uplift cities and people alike.

They discuss:

How CTA is hitting post-pandemic ridership highs during special events like Lollapalooza
The launch of the Frequent Network, boosting service on 20 core bus routes
Nora’s unique path to leadership—and why a legal background helps navigate complexity
CTA's all-hands approach to safety, from targeted police missions to new rider engagement programs
The long-awaited Red Line Extension, bringing rail access to underserved South Side communities
How partnerships with Metra, Pace, and RTA are shaping a more unified regional system

And yes—there’s even a nod to Ferris Bueller and the iconic rumble of the L.

“Transit is unmatched in the impact it can have on a city and on its trajectory,” says Nora. Tune in for a candid, energizing conversation about the past, present, and future of Chicago’s transit backbone.

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Creator, Host & Producer — Paul Comfort
Executive Producer — Julie Gates
Producer & Newsletter Editor — Chris O’Keefe
Associate Producer — Cyndi Raskin

Special thanks to:

Brand Design — Tina Olagundoye
Social Media — Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Disclaimer

Inside the MTA with Demetrius Crichlow: Leading the Largest Transit System in America

Wed, 03 Sep 2025 06:00:00 -0400

We’re kicking off Super September with a heavy-hitter: Demetrius Crichlow, President of New York City Transit.

In this powerful episode, Crichlow sits down with Paul Comfort to reflect on his 20+ year rise through the MTA—from climbing signal poles at Long Island Rail Road to overseeing the nation’s largest transit system.

Crichlow doesn’t sugarcoat the challenges. He opens up about leading through a crisis of public trust, tackling rising crime, modernizing aging infrastructure, and navigating tough conversations about race, fairness, and opportunity inside large institutions.

Highlights include:

How fare evasion was reduced by 27%
Why putting people first means choosing talent over tenure
What CBTC (communications-based train control) means for NYC
The hidden complexity of drainage, substations, and keeping a 24/7 system running
Why congestion pricing is more than just a revenue stream
A bold leadership approach built on respect, experience, and strategic change

Whether you’re leading a small system or managing a megacity’s transit infrastructure, this episode offers insights that will stay with you.

Podcast Credits

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer & Newsletter Editor — Chris O’Keefe

Associate Producer — Cyndi Raskin

Podcast Intern — Desmond Gates

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Disclaimer

The Human Side of Transit: AI, Creativity, and Kindness with Elea Carey and Mike Bismeyer

Wed, 27 Aug 2025 06:00:00 -0400

We’re getting the band back together.

In this special episode of Transit Unplugged, Paul catches up with longtime contributors Mike Bismeyer (a.k.a. the King of Kindness) and Elea Carey, marketing strategist and founder of Transit Happy. These two familiar voices helped shape the podcast during the pandemic—and now they’re shaping the industry.

Mike shares how kindness has become a key leadership trait, and how mentorship continues to change his career and others'. Elea gets into what works—and doesn’t—with marketing in 2025, and how social media and AI are shifting the landscape for transit agencies.

Together, the group dives deep on:

Using kindness as a competitive advantage
Building sustainable, people-first transit culture
The real risks and rewards of AI in marketing
Why relationships—not tech—are the future of our industry

This one’s personal, practical, and packed with ideas you’ll want to steal for your own agency.

Reach out to them here:

https://www.linkedin.com/in/eleacarey/

https://www.linkedin.com/in/kindnessiscoolbythebiz/

Podcast Credits

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer & Newsletter Editor — Chris O’Keefe

Associate Producer — Cyndi Raskin

Podcast Intern — Desmond Gates

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Disclaimer

What Transit Leaders Need Now: Voices from the SWTA Conference

Wed, 20 Aug 2025 06:00:00 -0400

This Week on Transit Unplugged

On the Road in New Orleans: SWTA Summer Conference Spotlight

In this special conference edition of Transit Unplugged, Paul Comfort is on location at the SWTA Summer University Conference in New Orleans, where he dives deep into the challenges and opportunities facing small and mid-sized transit systems across the Southwest.

Main Interview:

Perri D’Armond – Director, Fort Bend Transit (Fort Bend County, TX)

Perri shares how one of America’s fastest-growing and most diverse counties is reimagining transit service. She discusses:

Fort Bend's explosive growth from 350,000 to nearly 900,000 residents since 2000

The success of their new downtown Houston commuter service, even post-COVID

A real-world use of transit for seniors and ADA riders — including the memorable line: "I don’t care if I’m taking you to play bingo…"

How local context shapes flexible service models, from park-and-ride to rural demand response

Her career path from ag education to economic development to transit leadership

Special Guests:

Rich Sampson – Executive Director, Southwest Transit Association (SWTA)

Rich gives us a front-row seat to the key challenges and trends for transit in the SWTA region, including:

Calls to raise federal match ratios for smaller systems

Changing ridership patterns in post-pandemic suburban networks

What makes SWTA’s events stand out — and what’s next for the organization

Dinero’ Washington – CEO, SporTran & Chair, LPTA (Louisiana Public Transportation Association)

Dinero’ outlines Louisiana’s big transit wins:

A new $23M admin center and multimodal hub in Shreveport

Statewide investment in ferry programs, CNG, and BRT

The importance of unified support from DOTD and agencies alike

This episode captures the energy of transit leaders on the ground, collaborating across state lines and service types to deliver real solutions — with community impact front and center.

Subscribe & Stay Connected

Like what you heard? Subscribe to Transit Unplugged on your favorite podcast platform, or sign up for the newsletter at TransitUnplugged.com

for weekly updates from the field.

Podcast Credits

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer + Newsletter Editor: Chris O’Keeffe

Associate Producer: Cyndi Raskin

Podcast Intern: Desmond Gates

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at: info@transitunplugged.com

Subscribe to the newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

98% On-Time & 50 Minutes Saved — Justin Vonashek on Metro-North’s Super-Express Era

Wed, 13 Aug 2025 06:00:00 -0400

On the heels of his February appointment, Metro-North Railroad President Justin Vonashek sits down with Paul Comfort to break down a banner year for the MTA’s northern commuter powerhouse. From 98 percent on-time performance to new “Super-Express” trains that shave up to 50 minutes a day off the New Haven run, Justin walks through the big wins, bigger capital program, and the three metrics he believes define rail’s future in North America: reliability, frequency, and trip time.

In This Episode

The 98% standard — how Metro-North elevated on-time performance across 230k daily trips
Super-Express strategy — six AM/PM trains, revamped signaling, and a 90-minute New Haven–GCT target
Grand Central Terminal as a “temple to transit”
Their nearly $8 billion capital plan (2025-29) — dual-mode Siemens Chargers, battery-electric locos, signal renewals, ADA station upgrades, and the Grand Central artery
Penn Station Access for Bronx riders and reverse-commute opportunities into Connecticut

Resources & Links

Metro-North Railroad — https://new.mta.info/agency/metro-north-railroad
MTA Capital Program 2025-2029 overview https://future.mta.info/capitalplan/
Transit Unplugged episode archive — https://transitunplugged.com

Subscribe & Stay Connected

Like what you hear? Subscribe to Transit Unplugged on your favorite podcast app, or sign up for the newsletter at TransitUnplugged.com for weekly field notes from across the industry.

Podcast Credits

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer & Newsletter Editor — Chris O’Keefe

Associate Producer — Cyndi Raskin

Podcast Intern — Desmond Gates

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Disclaimer

50 Years of MV Transportation: Harry Wilson on Culture, AI, and What’s Next

Tue, 05 Aug 2025 06:00:00 -0400

MV Transportation just hit a milestone few transit firms reach—its 50th anniversary.

To mark the occasion, host Paul Comfort interviews Harry Wilson, the firm’s Executive Chairman, about:

A 50‑Year Origin Story —How Alex and Feysan Lodde's single van in San Francisco grew into the largest American‑owned transit contractor in North America.
“The New MV” Culture —Why Wilson and COO Kevin Klika rebuilt training from scratch (six‑week GM bootcamp), added performance incentives, and created hundreds of employee‑shareholders.
Contracting in 2025 —Cost pressure, fiscal cliffs, ZEV (Zero Emission Vehicles) transitions, AI pilots: why Wilson believes outsourcing will expand as agencies chase flexibility and innovation.
AI on the Front Line —Predictive tools that have cut operator turnover nearly in half and the 30+ workstreams MV is piloting right now.
Boardroom to Depot —Former FTA Administrator Nuria Fernandez joins MV’s board; founder Feysan Lodde inducted into the APTA Hall of Fame.
Looking Ahead —Why Wilson thinks the next 5–10 years will bring more change than the last 50—and how MV plans to help agencies navigate it.

Resources & Links
MV Transportation 50‑Year Timeline https://www.mvtransit.com/about-us/mv-story
Transit Unplugged interview with Nuria Fernandez https://transitunplugged.com/transit-unplugged-podcast/nuria-fernandez-santa-clara-valley-transportation-authority/
Subscribe to the newsletter at TransitUnplugged.com

Podcast Credits

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort
Executive Producer: Julie Gates
Producer + Newsletter Editor: Chris O’Keeffe
Associate Producer: Cyndi Raskin
Podcast Intern: Desmond Gates

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Beyond Ridership – Part 2: Innovation & Smart Procurement with Rikesh Shah

Wed, 30 Jul 2025 06:00:00 -0400

Last week, Mark Aesch and Alvin McBorrough unpacked a striking statistic: only 4 % of Americans ride transit, yet 84 % of people say they value it. This week we keep that conversation going with Rikesh Shah, former Chief Innovation Officer at Transport for London. Together with host Paul Comfort, Rikesh explores how customer‑focused metrics, open data, and smarter procurement can turn that 84 % of “transit supporters” into satisfied users—and why leadership has to set the stage for risk‑taking and co‑creation.

From Volume to Value —Why ridership shouldn’t be the sole north‑star KPI, and how London’s open‑data program shifted travel behavior for the better.
Customer‑First Metrics —Using design‑thinking and qualitative research to uncover the real pain points of diverse riders (and non‑riders).
Making Cities a Test Bed —How transparent “problem statements” and outcome‑based procurement invite startups, scale‑ups, and tier‑ones to co‑create solutions.
Smart Procurement 101 —Engage procurement early, signal future tenders, and use one streamlined process that covers pilot, scale‑up, and rollout.
Leadership & Risk —What CEOs can do today to foster entrepreneurial cultures, align internal teams, and de‑risk innovation without overprescribing specs.
Lessons from London —Congestion charging, Ultra‑Low Emission Zones, and open innovation under successive mayors—and what U.S. cities can adopt.
 Podcast Credits

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort
Executive Producer: Julie Gates
Producer + Newsletter Editor: Chris O’Keeffe
Associate Producer: Cyndi Raskin
Podcast Intern: Desmond Gates

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

 Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Are Transit KPI’s Broken? Value, AI, and Why We Need to Stop Chasing Ridership

Wed, 23 Jul 2025 06:00:00 -0400

Only 4% of Americans ride transit—but 84% of people in communities with transit say they value it.

In this episode, Paul Comfort digs into the details with Mark Aesch (CEO, TransPro Consulting) and Alvin McBorrough (CEO, OGx Consulting). Together they unpack two big levers for agency performance: measuring what actually matters and using AI to deliver it more efficiently.

Featuring:

Mark Aesch – CEO, TransPro Consulting

Why ridership is a misleading primary metric; shifting from volume to value; what the 84% really care about (jobs access, service for older adults/people with disabilities, low‑income mobility); and how current federal incentives (unlinked passenger trips, revenue miles) work against customer satisfaction. Mark also previews how FTA reform could move agencies from “happy buses” to “happy customers.”

Alvin McBorrough – CEO, OGx Consulting

Practical AI use cases transit agencies can deploy now: real‑time passenger tools (ETAs, chatbots), predictive maintenance, route optimization, computer vision for safety, demand forecasting, and digital twins for planning. Turning “data rich, information poor” operations into smarter decisions—and doing more with less.

Resources & Links:

https://www.transproconsulting.com/

https://www.middlegeorgiarc.org/transportation/

TransitUnplugged.com

Subscribe & Stay Connected:

Like what you heard? Subscribe to Transit Unplugged on your favorite podcast platform, or sign up for the newsletter at TransitUnplugged.com for weekly updates from the field.

Podcast Credits:

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort
Executive Producer: Julie Gates
Producer + Newsletter Editor: Chris O’Keeffe
Associate Producer: Cyndi Raskin
Podcast Intern: Desmond Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at: info@transitunplugged.com

Subscribe to the newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Disclaimer:

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Reclaiming Your Creativity Through Transit, Chatting w/ the Editor of Mass Transit Magazine, and Will LA Be Ready for the Olympics?

Wed, 16 Jul 2025 06:00:00 -0400

In this special roving-reporter edition of Transit Unplugged, host Paul Comfort takes you inside the 2025 CTAA Expo in San Diego, where he caught up with some of the brightest minds in community and rural transit. From paratransit operations to industry journalism to frontline safety, these conversations reflect the energy, challenges, and innovation happening beyond the big-city systems.

Featuring:

Megan Perrero – Editor in Chief, Mass Transit Magazine

On shaping the next era of industry media, supporting up-and-comers through the 40 Under 40 program, and the evolving role of transit journalism.

Rudy Salo – Transportation Finance Attorney, Writer, and Podcast Host

On reclaiming your commute as creative time, what we lose in car culture, and how LA is preparing its transit network for the 2028 Olympics.

Maximilien Duvra – Transit Operations Manager, Prince George’s County, MD

On balancing zero-emission goals with rural realities, operating a mixed-propulsion fleet, and the pros and cons of fare-free service.

Ashley Carriker – CFO, Queen City Transit Solutions

On the growing demand for driver protection, the evolution of bus barrier design, and putting frontline worker safety at the forefront.

John Duklewski – Executive Director, Transportation Association of Maryland

On the importance of statewide transit associations, electrification readiness, and what to expect at TAM’s 2025 fall conference.

Paul also shares reflections from his decades attending CTAA, and why this conference continues to be essential for agencies outside the biggest metros.

Resources & Links:

Subscribe & Stay Connected:

Like what you heard? Subscribe to Transit Unplugged on your favorite podcast platform, or sign up for the newsletter at TransitUnplugged.com for weekly updates from the field.

Podcast Credits:

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort
Executive Producer: Julie Gates
Producer + Newsletter Editor: Chris O’Keeffe
Associate Producer: Cyndi Raskin
Podcast Intern: Desmond Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at: info@transitunplugged.com

Subscribe to the newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Disclaimer:

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Transit Unplugged INSIDER: Paul Comfort Answers 2025’s Biggest Industry Questions

Wed, 09 Jul 2025 06:00:00 -0400

What’s really going on behind the scenes of U.S. public transportation policy? In this special edition of Transit Unplugged Insider, Executive Producer Julie Gates turns the mic on our usual host, Paul Comfort, for a revealing look at the shifting political and funding landscape in Washington—and what every transit executive needs to know right now.

From what’s actually happening with FTA leadership to surprising details about the Trump administration’s transit funding priorities, Paul breaks down the top three issues impacting the future of public transportation. This is the intel your grant writer, government affairs lead, and CEO will want to hear.

Also in this episode: the latest on congestion pricing in NYC, what’s happening with reauthorization, and why safety is the defining metric of this political moment.

Podcast Credits:

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort
Executive Producer: Julie Gates
Producer + Newsletter Editor: Chris O’Keeffe
Associate Producer: Cyndi Raskin
Podcast Intern: Desmond Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at: info@transitunplugged.com

Subscribe to the newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Disclaimer:

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

No Uber, No Lyft, No Taxis—So They Built Their Own Transit System

Wed, 02 Jul 2025 06:00:00 -0400

How do you rebuild a public transportation system from the ground up? In this episode of Transit Unplugged, Paul Comfort sits down with Mallory Avis, Director of Public Transit for the City of Battle Creek, Michigan, to talk about one of the most ambitious overhauls of a small-city transit system in the U.S. today.

Recorded live at the CTAA Expo in San Diego, this conversation captures the energy and complexity behind Battle Creek’s transformation from a traditional city department to a newly established transit authority—Ride Calhoun. From a successful countywide vote to fund service expansion, to launching microtransit, rebranding the system, and replacing a historic bus fleet, Mallory shares what it takes to transition a legacy system into a responsive, community-driven authority.

This is a rare behind-the-scenes look at what it means to "start fresh"—and what happens when voters actually say yes to better public transport.

🎧 Podcast Credits:

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer + Newsletter Editor: Chris O’Keeffe

Associate Producer: Cyndi Raskin

Podcast Intern: Desmond Gates

Special thanks to:

🎨 Brand Design: Tina Olagundoye

📱 Social Media: Tatyana Mechkarova

Got a question or comment? Email us at: info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter:

👉 transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

⚠️ Disclaimer:

The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Global Lessons, Local Gains: What Can Public US Transit Systems Learn From Private Operators in UK And Asia?

Wed, 25 Jun 2025 06:00:00 -0400

In this episode of Transit Unplugged, Paul talks with Samuel Ribeiro, Managing Director of Tower Transit in the UK, part of global transport powerhouse Kelsian Group. With operations spanning Liverpool and the Channel Islands, Samuel shares how lessons from bus systems across four continents—from Australia to Singapore, Brazil to London—are helping Tower Transit improve public transport service in the UK.

They dive into:

The nuances of operating in franchised models like in the UK's London and Jersey systems
How global innovation is shared across Kelsian's operations
Samuel’s unusual path from international banking into public transport
The strategic role Tower Transit plays in regions like Liverpool, ahead of major franchising shifts

And yes—there’s a delightful Jersey potato tangent too.

Whether you're a transit operator, policy maker, or just enjoy hearing how buses are quietly running the world, this is one to tune into.

Transit Unplugged is brought to you by Modaxo

🎙️ Host & Producer: Paul Comfort

💼 Executive Producer: Julie Gates

🎧 Producer & Newsletter Editor: Chris O'Keeffe

📝 Associate Producer: Cyndi Raskin

Production Intern: Desmond Gates

Special thanks to:

🎨 Brand Design: Tina Olagundoye

📱 Social Media: Tatyana Mechkarova

Got a question or comment? Email us at mediagroup@modaxo.com

Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Social

YouTube

X (Twitter)

Instagram

Disclaimer:

Green Hydrogen and CEO Hiring Secrets in America’s Most Livable City

Wed, 18 Jun 2025 06:00:00 -0400

What does it take to build a transit system that powers a city—and wins global recognition for livability?

In this episode of Transit Unplugged, Ryan Daniel, CEO of St. Cloud Metro Bus, and Dave Kleis, Board Chair and former mayor of St. Cloud, Minnesota, share how their long-running partnership has driven bold innovation and national recognition. From launching a system-wide redesign to pioneering green hydrogen fuel, their work shows how public transit can be a catalyst for clean energy and economic development.

You’ll hear the inside story of how St. Cloud won the U.S. Conference of Mayors Award and the global “Most Livable City” title—twice. Plus, Dave offers rare behind-the-scenes insights into how a mayor selects a transit CEO during a national search, and Ryan shares the quote that guides his work:

“Where transportation goes, community grows.”

Whether you're aiming for executive leadership or understanding transit's role in the economic development of your region, this conversation delivers strategies, lessons, and inspiration to get you there.

Highlights:

Why green hydrogen could be transit’s next big shift
How St. Cloud went 100% CNG—and what’s next
Keys to successful public engagement on system redesign
What mayors and boards really look for in a CEO
Winning national awards through innovation and vision

Transit Unplugged is brought to you by Modaxo

Host & Producer: Paul Comfort

Executive Producer: Julie Gates

Producer & Newsletter Editor: Chris O'Keeffe

Associate Producer: Cyndi Raskin

Production Intern: Desmond Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Follow us:

LinkedIn: linkedin.com/company/transit-unplugged

X (Twitter): twitter.com/TransitUnplug

Instagram: instagram.com/transitunplugged

Threads: threads.net/@transitunplugged

YouTube: youtube.com/@transit-unplugged

Subscribe to the Transit Unplugged Newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Disclaimer:

Detroit Transit: Robert Cramer on the People Mover, Fare-Free Service, and Urban Mobility

Wed, 11 Jun 2025 06:00:00 -0400

When most people think of Detroit, they think cars. But behind the Motor City moniker is a layered, multi-agency public transit system—and Robert Cramer is helping connect the dots.

As Executive Director of Transit for the City of Detroit, Cramer leads both DDOT and Detroit Transportation Corporation, operator of the iconic elevated People Mover. In this episode, Paul Comfort joins Robert for a ride downtown and a deep dive into Detroit’s evolving mobility story.

You'll hear how:

The People Mover went fare-free—and what happened next
Detroit is coordinating between suburban, city, and regional agencies
Transit plays a role in the city's ongoing revitalization
Cramer’s planning background shaped his vision for service, connectivity, and rider experience
Plus: the story behind Detroit’s international connections with Canada, sports district access, and what it takes to lead transit in the heart of America’s car capital.

Credits:

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer + Newsletter Editor: Chris O'Keeffe

Associate Producer: Cyndi Raskin

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Follow Transit Unplugged

YouTube

X (Twitter)

Instagram

From Amtrak to Annapolis: Markus Moore’s Lifetime Career in Transit

Wed, 04 Jun 2025 06:00:00 -0400

Markus Moore, Director of Transportation for the City of Annapolis, joins Paul Comfort from the rooftop of the Hillman Garage during Naval Academy Commissioning Week for a wide-ranging conversation about his remarkable journey through transit. From helping launch high-speed rail in North America as part of the Acela project at Amtrak, to managing local bus and on-demand service in Maryland’s historic capital city, Markus brings decades of cross-modal experience and leadership to the mic.

This interview is a companion episode to an upcoming Transit Unplugged TV episode focused on Maryland’s transit ecosystem, featuring Annapolis, Howard County, and MTA.

In This Episode:

What it means to run transit in a state capital with high seasonal and political visibility
The evolution of Annapolis’s fixed-route, paratransit, and on-demand services
Reflections on the launch of high-speed rail in the U.S. via the Acela project
How Commissioning Week and tourism reshape service in a city like Annapolis
The rollout of electric buses and steps toward a greener fleet
Collaboration with MTA, RTA, and other regional transit partners
Career lessons from rail, freight, and bus systems across the U.S.

Podcast Credits:

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer + Newsletter Editor: Chris O’Keeffe

Associate Producer: Cyndi Raskin

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at: info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Follow us on social media:

YouTube: @transit-unplugged

X (Twitter): @TransitUnplug

Instagram: @transitunplugged

Threads: @transitunplugged

Disclaimer:

The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Ozzy Gibson’s Unconventional Road to Transit Leadership

Wed, 28 May 2025 06:00:00 -0400

How does a career in law enforcement, animal services, and civic leadership prepare you to run a transit agency?

In this week’s Transit Unplugged, host Paul Comfort sits down with Ozzy Gibson, Executive Director of Louisville’s Transit Authority of River City (TARC), for a candid and compelling conversation about public service, accountability, and what it takes to lead through uncertainty.

Ozzy shares lessons from his time as a police officer, deputy mayor, and head of animal services—and how those experiences shaped his approach to running TARC. From confronting a $30 million budget gap to streamlining a legacy network, Ozzy is focused on doing more than keeping the buses running—he’s rebuilding trust, efficiency, and purpose across the organization.

This episode covers:

How a lifelong public servant transitioned into transit leadership
TARC’s financial reset and plans for long-term sustainability
Paratransit policy changes and community collaboration
The value of mission-driven leadership across sectors

Podcast Credits:

Transit Unplugged is brought to you by Modaxo
Creator, Host, + Producer: Paul Comfort
Executive Producer: Julie Gates
Producer + Newsletter Editor: Chris O’Keeffe
Associate Producer: Cyndi Raskin

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Follow us on social media:

YouTube: @transit-unplugged

X (Twitter): @TransitUnplug

Instagram: @transitunplugged

Threads: @transitunplugged

Disclaimer:

The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

On the Bus with Coree Cuff Lonergan: Building Broward’s $4B Transit Future

Wed, 21 May 2025 06:00:00 -0400

What does it take to launch a $4.3 billion, multi-modal transit expansion? For Coree Cuff Lonergan, CEO of Broward County Transit, it takes vision, momentum—and a bit of patience.

This week on Transit Unplugged, host Paul Comfort hops aboard with Coree for a rolling bus interview through Broward County, Florida. They talk big-picture leadership, boots-on-the-ground transit planning, and why Broward’s “PREMO” program is setting a new standard for regional mobility.

From LEED Gold-Certified transit centers to special-event service for international cricket matches, to AI-powered community engagement—this episode shows what happens when local government, smart investment, and public trust align for real impact.

Plus: Coree reveals her most unexpected leadership tool… a cookbook.

This episode covers:

Broward’s $4.3 billion PREMO capital expansion program

Adding three new modes of transit: commuter rail, BRT, and light rail

The importance of workforce investment and operational facilities

How AI and VR might transform the rider experience

Why cooking helps her lead better

Podcast Credits

Transit Unplugged is brought to you by Modaxo

Creator, Host, + Producer: Paul Comfort

Executive Producer: Julie Gates

Producer + Newsletter Editor: Chris O'Keeffe

Associate Producer: Cyndi Raskin

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

YouTube: @transit-unplugged

X (Twitter): @TransitUnplug

Threads: @transitunplugged

Instagram: @transitunplugged

LinkedIn: Transit Unplugged on LinkedIn

Taking The RIDE: How Michele Stiehler is Elevating Paratransit at MBTA

Wed, 14 May 2025 06:00:00 -0400

Michele Stiehler knows paratransit inside and out. After 35 years at New Jersey Transit, she brought her deep operational experience to Boston’s MBTA, where she now oversees one of the largest and most complex paratransit systems in the country.

In this episode, Paul Comfort talks with Michele about her leadership philosophy, the importance of frontline experience (hint: everyone on her team is expected to ride The RIDE), and how MBTA is investing in staff and technology to build a smarter, more responsive system. From wage increases and morale-building to a future-facing mobility center, Michele is focused on modernizing paratransit—without losing its human heart.

This episode covers:

Leadership lessons from decades in the field

Post-pandemic service recovery and staffing challenges

Technology upgrades and on-demand flexibility

What the future of accessible transportation might look like

Tune in for a grounded, thoughtful conversation about moving people—and an entire industry—forward.

From 0 to 200: Jeremi Bumpus on Building 207 New Bus Stops with Tech and Tenacity

Wed, 07 May 2025 06:00:00 -0400

What happens when a millennial with a higher ed background takes the wheel of a legacy transit agency? You get 207 new bus stops, a real-time tracking app, and a fresh vision for Western Kentucky mobility.

In this episode of Transit Unplugged Podcast, Paul Comfort talks with Jeremi Bumpus, Executive Director of Paducah Transit Authority, about leading change in a small but mighty system. Jeremi shares how he transitioned from higher education into transit, what it means for Paducah to move from rural to small urban funding, and how he and his team replaced an outdated “wave your hand” bus system with a structured, tech-enabled network. Topics include:

Modernizing a hail-based system with 207 fixed bus stops
Launching a real-time rider app and 24/7 info kiosk
Balancing new technology with legacy organization culture
Navigating the shift from state funding to FTA direct funding

If you’re into small agency innovation, smart leadership, or just want to know what goes into transforming transit at the ground level—this one’s a must-listen.

Credits:

Host & Producer: Paul Comfort

Podcast Manager & Newsletter Guy: Chris O'Keeffe

Executive Producer: Julie Gates Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at

info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

/ transit-unplugged

https://x.com/transitunplug

https://www.threads.net/@transitunplu...

/ transitunplugged

Leading Transit on Three Continents: Graeme Legh on Growth, Innovation, and Kelsian’s Future

Wed, 30 Apr 2025 06:00:00 -0400

In this episode of Transit Unplugged Podcast, Paul Comfort talks with Graeme Legh, the new CEO of Kelsian Group, one of the world’s leading transit and mobility operators. From ferries off the coast of Australia to motorcoach operations across the U.S., Graeme shares how Kelsian is tackling growth, innovation, and sustainability across three continents.

They discuss:

Lessons from leading major transit companies around the world
How Kelsian balances local brands with global strategy
Innovations like electric fleets and multimodal operations
Why public-private partnerships could define the next era of mobility
Graeme’s leadership mindset—and why simple, great service always wins

Whether you're an executive, operator, or just curious about how global transit is evolving, this conversation delivers powerful insights.

Transit Unplugged is brought to you by Modaxo.

Host & Producer: Paul Comfort

Podcast Manager & Newsletter Guy: Chris O'Keeffe

Executive Producer: Julie Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Disclaimer:

The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

From Operator to Officer: Dwight Ferrell on Leading SMART Transit Across Southeast Michigan

Wed, 23 Apr 2025 06:00:00 -0400

From driving a bus in Dallas to leading one of the largest transit systems in the Midwest, Dwight Ferrell’s story is the blueprint for leadership rooted in experience. In this episode of Transit Unplugged, host Paul Comfort rides along with Dwight, General Manager of the Suburban Mobility Authority for Regional Transportation (SMART), for a candid look at how he’s transforming transit across Southeast Michigan.

With Modaxo Portfolio Leader Rod Jones on board, this episode covers:

How Dwight’s career from bus operator to CEO informs his leadership style
The explosive growth of SMART’s Flex microtransit service
Building a people-first culture through engagement (and literal gold stars)
Strategic planning, smarter mobility, and the challenge of doing more with less
And yes: a deep dive into Detroit-style pizza that gets a 6-star review

This episode is a companion to an upcoming Transit Unplugged TV episode featuring Detroit and its transit systems—premiering June 2025.

Credits

Transit Unplugged is brought to you by Modaxo

Host & Producer: Paul Comfort

Podcast Manager & Newsletter Guy: Chris O'Keeffe

Executive Producer: Julie Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Disclaimer

Moving the Masses: M.J. Maynard on the Power of Las Vegas Transit’s One-of-a-Kind Agency Model

Wed, 16 Apr 2025 06:00:00 -0400

This week on Transit Unplugged, Paul visits Las Vegas to talk with M.J. Maynard, CEO of the Regional Transportation Commission of Southern Nevada (RTC). From managing traffic for massive events like the Las Vegas Marathon and Formula 1, to running one of the busiest bus-only transit systems in the U.S., M.J. gives us a behind-the-scenes look at what makes RTC truly unique.

Unlike most transit agencies, RTC operates as a centralized hub for mobility—housing the region’s public transit provider, the Metropolitan Planning Organization (MPO), traffic management, roadway funding agency, and even bike share operations all under one roof. That structure gives the team unmatched agility when responding to evolving transportation needs, especially in a region that’s booming with mega-events and economic growth.

Paul and M.J. ride the Deuce on the Strip, visit RTC’s award-winning Mobility Training Center, and explore how this consolidated model creates real-time solutions for residents and tourists alike. With a focus on equity, connectivity, and serving both locals and tourists, M.J. shows how Las Vegas moves the masses—and why other regions are taking notes.

Transit Unplugged is brought to you by Modaxo

https://www.modaxo.com

Host & Producer: Paul Comfort

Podcast Editor & Newsletter Guy: Chris O'Keeffe

Executive Producer: Julie Gates

Special thanks to:

Tina Olagundoye – Brand Design

Tatyana Mechkarova – Social Media

Got a question or comment? Email us at info@transitunplugged.com

Subscribe to the Transit Unplugged Newsletter:

https://transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter/

Disclaimer:

From Hydrogen to the World Cup: John Rossant on the Future of Mobility

Wed, 09 Apr 2025 06:00:00 -0400

In this episode of Transit Unplugged, Paul Comfort sits down with John Rossant, founder and CEO of CoMotion, to explore what’s next for cities, transit, and technology. From preparing for mega-events like the World Cup to pioneering hydrogen-powered aviation, John shares how CoMotion is helping shape the future of urban mobility—with a pasta recipe thrown in for good measure.

They discuss:

The evolving role of public-private partnerships in transit
Why CoMotion Miami feels more like a tech summit than a transit conference
How cities can creatively finance sustainable mobility as federal funds tighten
And the global push toward hydrogen-powered transport—from Monaco to Miami

00:00 Introduction and Guest Introduction

02:19 CoMotion: A Hub for Future Mobility

03:31 Comfort Food Cookbook and Personal Stories

05:19 Upcoming CoMotion Miami Conference

05:50 New Realities and Opportunities in Mobility

08:18 Public and Private Sector Collaboration

15:16 Mega Events and Transit Solutions

22:49 Hydrogen as the Future of Sustainable Mobility

28:32 Conclusion and Event Details

Want to experience the future of mobility firsthand?

Learn more and get your tickets to CoMotion Miami at: comotionmiami.com

Don’t miss this insightful conversation at the intersection of innovation, policy, and pasta.

Transit Unplugged is brought to you by Modaxo

Host & Producer: Paul Comfort

Podcast Editor & Newsletter Guy: Chris O'Keeffe

Executive Producer: Julie Gates

Special thanks to:

Brand Design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Got a question or comment? Email us at info@transitunplugged.com

Follow us:

X (Twitter)

Threads

Instagram

Subscribe to the Transit Unplugged Newsletter:

transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

Disclaimer:

Texas Transit Trends: Live from the Texas Transit Association Conference in McAllen

Wed, 02 Apr 2025 06:00:00 -0400

Please subscribe to our newsletter!

This week on Transit Unplugged, Paul Comfort hosts a special episode recorded live at the 2025 Texas Transit Association Conference in McAllen, Texas.

In this roundtable, Paul speaks with five accomplished Texas transit leaders about the realities of running transit systems across Texas—from expansive rural regions to fast-growing cities. They share how they’re serving students, seniors, tourists, and workers alike—while facing challenges like extreme heat, limited funding, and changing rider expectations.

Featured Panelists:

Serena Stevenson – General Manager, Waco Transit System; Chair, Texas Transit Association
Mario Delgado – Transit and Downtown Services Director, Metro McAllen
Derrick Majchszak – CEO, Corpus Christi RTA
Vince Huerta – Director of Transportation, ETCOG GoBus
Allen Hunter – Executive Director, Texas Transit Association

Highlights from the discussion:

“10,000 square miles of service” – Vince Huerta shares how GoBus operates across 14 rural counties and how they’re building in-house maintenance capacity to improve service reliability.
“From the islands to the military base” – Derrick Majchszak explains how Corpus Christi RTA connects barrier island workers, students, and military personnel across a sprawling service area.
“We’re the bridge between urban and rural” – Serena Stevenson talks about integrating Waco’s fixed routes, microtransit, and university service to close first/last mile gaps.
“We don’t feel like a small town” – Mariel Delgado details how Metro McAllen serves a growing cross-border population, offers university service to UTRGV (University of Texas Rio Grande Valley), and is planning for BRT (Bus Rapid Transit) and TOD (Transit-Oriented Development).
“Invest in transit today for the system you want tomorrow” – The panel emphasizes the need for proactive funding, community partnerships, and creative solutions to meet Texas’ evolving mobility needs.

From bus stop design to funding advocacy, and from CNG (Compressed Natural Gas) fueling strategies to regional job access, this episode dives into what it takes to deliver safe, reliable, and rider-focused transit—Texas style.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort

Producer: Paul Comfort

Editor: Chris O'Keeffe

Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Marketing content, Transit Unplugged Newsletter, & transit puns: Cyndi Raskin

If you have a question or comment, email us at info@transitunplugged.com.

https://www.linkedin.com/company/transit-unplugged/

https://x.com/transitunplug

https://www.threads.net/@transitunplugged

https://www.instagram.com/transitunplugged/

Sign up for the Transit Unplugged Newsletter: https://transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter/

Thanks for tuning in to Transit Unplugged!

Optimal Mix: Light Rail vs. Bus Rapid Transit with Professor Niels van Oort

Wed, 26 Mar 2025 06:00:00 -0400

Join Paul Comfort on this episode of Transit Unplugged for an insightful conversation with Professor Niels van Oort, Associate Professor of Public Transport and Shared Mobility at Delft University of Technology in the Netherlands and co-director of the Smart Public Transport Lab. Paul and Niels explore critical considerations in transit planning, including the effectiveness of light rail versus bus rapid transit (BRT), integration with cycling and micro-mobility, and global best practices for creating high-quality transit systems.

Niels shares details about his innovative transportation planning game designed to help students and professionals balance various mobility modes and societal goals. He also discusses the benefits, challenges, and appropriate contexts for implementing light rail and BRT systems, emphasizing the importance of seamless integration with active transport modes like cycling.

Course—Planning Public Transport Services: https://ppts-course.org/
Serious game ‘Finding the optimal mix’: https://deoptimalemix.nl/en/
Light Rail Transit Systems; 61 Lessons in Sustainable Urban Development: https://shop.elsevier.com/books/light-rail-transit-systems/der-bijl/978-0-12-814784-9
Better buses: BRT and other bus modes: https://www.ovmagazine.nl/boeken/betere-bus
Weblog public transport research output: https://nielsvanoort.weblog.tudelft.nl/
Smart Public Transport Lab: www.SmartPTLab.TUDelft.nl
You can read more about Dr. Oort’s work here: https://www.tudelft.nl/en/ceg/about-faculty/departments/transport-planning/staff/personal-pages/oort-n-van

Additionally, communication experts Rebecca Klein and Keith Scott from TALLsmall Productions (https://tallsmallproductions.org/) provide practical guidance on mentorship, highlighting strategies for effective mentor-mentee relationships, open communication, and meaningful feedback.

Highlights:

Insights into the comparative advantages of Light Rail Transit (LRT) and Bus Rapid Transit (BRT).
Integration strategies for active mobility modes, particularly cycling.
Innovative educational tools for transit planning.
Special segment: Mentorship insights from communication specialists Rebecca Klein and Keith Scott.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort

Producer: Paul Comfort

Editor: Chris O'Keeffe

Transit Unplugged Newsletter & Media Support: Cyndi Raskin

Executive Producer: Julie Gates

Social Media: Tatyana Mechkarova

Don't miss this engaging episode packed with practical insights into creating efficient and effective transit systems.

Feedback Wanted!

Help shape the future of Transit Unplugged by sharing your thoughts in our anonymous listener survey: transitunplugged.com/survey. Your insights help us deliver the content you love.

Thanks for tuning in to Transit Unplugged!

Mobility Redefined: Exploring Global Transit Trends with Dr. Kaan Yildizgöz

Wed, 19 Mar 2025 06:00:00 -0400

In this special episode of Transit Unplugged, Paul Comfort welcomes Dr. Kaan Yildizgöz, host of Mobility Redefined, the new sister podcast of Transit Unplugged. Dr. Yildizögz, a leading global expert in public transportation and former senior director at UITP, shares his personal journey into transportation, driven by childhood memories in his father's bus workshop, and his academic expertise in ride-hailing and mobility.

Paul and Kaan dive into global mobility trends, exploring key issues such as decarbonization of bus fleets, resilience in transit governance and funding, digitalization, and workforce challenges across Europe, Asia, Africa, and North America. Discover how transportation leaders worldwide tackle these universal challenges with innovative solutions and best practices.

Also in this episode, communication experts Rebecca Klein and Keith Scott offer practical strategies for navigating change management, emphasizing the power of active listening and consistent messaging to guide teams effectively through transitions.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort

Producer: Paul Comfort

Producer: Chris O'Keeffe

Media Support: Cyndi Raskin

Executive Producer: Julie Gates

Special Thanks To

Social Media: Tatyana Mechkarova

Transit Unplugged Newsletter & Media Support: Cyndi Raskin

Exploring Tucson's Transit Future with Mikel Oglesby

Wed, 12 Mar 2025 06:00:00 -0400

Take a behind-the-scenes look at Tucson, Arizona’s SunTran transit system with General Manager Mikel Oglesby. Host Paul Comfort and Mikel explore the city’s transit modes, budget, and future projects, including the innovative Bus Rapid Transit (BRT) plans. Discover Mikel's unique journey in public transit, from his childhood riding buses with his father to becoming a leader in the industry. The episode also features insightful discussions on alternative fuel technologies, fare-free systems, and the nuances of managing a large transit agency. Plus, get tips on career resilience and effective communication from experts Rebecca Klein and Keith Scott. Don’t miss this enriching episode filmed on location during the Southwest Transit Association Conference 2025. Listen now!

00:00:00 - Introduction

00:02:00 - Exploring Tucson's Transit System

00:04:00 - Fare-Free Transit and Future Plans

00:08:00 - Innovative Bus Rapid Transit (BRT) Project

00:14:00 - Career Resilience and Communication Tips

00:19:00 - Introduction to Mikel Oglesby

00:20:00 - Mikel's Early Career in Transit

00:23:00 - Achievements at Sunline Transit Agency

00:25:00 - Transition to TriRail and Detroit

00:29:00 - Current Role and Future Plans in Tucson

00:31:00 - Impact of FTA Changes and Industry Predictions

00:33:00 - Southwest Transit Association Conference

Credits:

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort

Producer: Paul Comfort

Writer: Cyndi Raskin

Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Transit Unplugged Newsletter & Media Support: Cyndi Raskin

Inside Amtrak: Growth, Modernization, and High-Speed Rail with CEO Stephen Gardner

Wed, 05 Mar 2025 07:30:00 -0400

In this episode of Transit Unplugged, host Paul Comfort interviews Stephen Gardner, CEO of Amtrak, at their Washington, DC headquarters. They discuss Amtrak's record ridership of 32.8 million passengers in the past year, recent capital investments totaling $4.5 billion, and the introduction of new Acela trains. Gardner shares insights into Amtrak's strategy to double ridership by 2040, high-speed rail initiatives, and the unique structure of Amtrak as a federally-owned yet commercially-operated entity. Key projects such as the Frederick Douglass Tunnel in Baltimore and the upcoming Gulf Coast service are also highlighted, along with Amtrak's approach to modernizing and expanding its network. The episode concludes with a look into the future of rail travel and the importance of strategic partnerships.

00:00 Welcome to Transit Unplugged

00:05 Introduction to today's episode from host Paul Comfort

01:24 Interview with Stephen Gardner

01:34 Stephen Gardner's Background and Role at Amtrak

03:03 Understanding Amtrak's Unique Structure

07:42 Amtrak's Business Model and Operations

13:23 Challenges and Opportunities in Rail Expansion

23:02 High-Speed Rail and Future Projects

27:18 Conclusion and Final Thoughts

Next week on Transit Unplugged, Paul chats with Mikel Oglesby, General Manager of SunTran, SunRail, and SunLink, in Tucson, AZ.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort

Producer: Paul Comfort

Writer: Cyndi Raskin

Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye

Social Media: Tatyana Mechkarova

Transit Unplugged Newsletter & Media Support: Cyndi Raskin

A Lifetime in the Business of Moving People with Tom Drozt

Wed, 26 Feb 2025 06:00:00 -0400

After decades at transit agencies across the U.S., Tom Drozt decided at 56 to retire, spend time with his family, work on his yard, and find some new passions to put his energy into. Turns out transit is his passion, so before long he was out of retirement and at MARTA in Atlanta running bus operations. Now the CEO of Ben Franklin Transit in Southern Washington State, Tom is leading the agency with his people-first leadership style and helping people choose transit over cars.

Coming up next week we have Stephen Gardner, CEO of Amtrak, talking with Paul about the historic investments Amtrak is making to bring rail travel to the fore in the U.S.

And don’t forget to have your say in our Transit Unplugged listener survey. Just visit https://transitunplugged.com/survey/ to complete the short survey.

00:00 Introduction and Welcome

00:05 Interview with Tom Drozt, CEO of Ben Franklin Transit

00:23 Tom's Background and Early Career

03:13 Career Challenges and Transitions

07:50 Joining Ben Franklin Transit

17:20 Current Initiatives and Projects

21:43 Leadership Philosophy and Future Vision

24:52 Conclusion and thank you

25:07 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Brisbane’s Dynamic Transit System with City Councillor Ryan Murphy

Wed, 19 Feb 2025 09:00:00 -0400

In this episode of Transit Unplugged, Paul Comfort interviews Ryan Murphy, the Chair of the City Council's Transportation Committee in Brisbane, while riding one of Brisbane’s famous CityCat ferries to talk about the vibrant and evolving transit system in this river city.

Episode Highlights:

CityCat Ferries: Discover the unique CityCat ferry service that operates along the Brisbane River, connecting 22 stations and carrying about 5 million passengers annually. Ryan shares how this service has become a beloved part of the city's tourism and commuter landscape.
Innovative Metro Project: Learn about the groundbreaking Brisbane Metro project, featuring double articulated electric buses designed to alleviate congestion and enhance the capacity of the city's busway system. Ryan discusses the integration of these high-tech vehicles and their role in transforming Brisbane's public transport.
Bus Rapid Transit (BRT): Ryan explains how Brisbane's extensive bus network, supported by dedicated busways, serves as the backbone of the city's transit system. He highlights the city's efforts to improve bus-to-rail connections and the significant reforms underway ahead of the 2032 Olympics.
Historical and Future Growth: From its origins as a port city to its current status as a bustling metropolis, Brisbane's transit system has continually evolved. Ryan provides insights into the city's plans for future growth, including the Cross River Rail project and the ambitious goals set for the upcoming Olympics.

And don’t forget to catch Ryan, the city of Brisbane, and all the projects he talked about in the latest episode of Transit Unplugged TV on YouTube: https://youtu.be/M04d9d-xpzk

Have your say in the Transit Unplugged listener survey! It only takes a few minutes and we greatly appreciate your help and feedback. https://transitunplugged.com/survey/

00:00 Introduction to Ryan Murphy and Brisbane's Transport

00:38 Exploring Brisbane's Ferry System

05:14 Brisbane's Bus Network and BRT System

07:38 Personal Message from Paul...

08:17 Brisbane Metro: The Future of Public Transport

12:12 Rail Developments and the 2032 Olympics

15:06 Ryan Murphy's Background and Vision

16:21 Australia's Public Transport Priorities

17:59 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Electrifying Chile’s Transport: A Conversation with Transport Minister Juan Carlos Muñoz

Fri, 14 Feb 2025 06:00:00 -0400

This is a special episode of Transit Unplugged from our sister podcast, Mobility Redefined. Learn more about this great new show on their website: https://mobilityredefined.com/. Below are the original show notes for the episode:

In this episode of Mobility Redefined, host Dr. Kaan Yildizgoz speaks with Juan Carlos Muñoz, Chile’s Minister of Transport and Telecommunications, about the nation’s journey to sustainable mobility. They discuss Chile’s ambitious 2050 carbon neutrality goal, the electrification of Santiago’s world-leading bus fleet, and efforts to expand these innovations nationwide.

Minister Muñoz shares insights on integrating sustainable urban planning with initiatives like “15-minute cities” and highlights the transformative impact of electric buses on accessibility, user experience, and emissions reduction. The conversation also explores strategies for tackling fare evasion, the importance of governance in transport systems, and the role of Bus Rapid Transit (BRT) in creating efficient, flexible networks.

Chile’s global leadership in transport innovation offers valuable lessons for cities worldwide, from decarbonisation to inclusive urban design.

Episode Highlights:

• Chile’s Carbon Neutrality Goal: Minister Muñoz discusses Chile’s pledge to achieve carbon neutrality by 2050 and the transport sector’s pivotal role.

• Electrification Success Story: Santiago boasts the largest electric bus fleet outside China, with plans for nationwide expansion.

• Buses as a Catalyst for Change: Electric buses improve service quality, reduce operational costs, and elevate user experience with features like air conditioning, USB ports, and Wi-Fi.

• Governance and Regulation: Insights into how effective policies ensure reliable and affordable transport, addressing funding challenges and fostering innovation.

• Tackling Fare Evasion: Multifaceted strategies, from turnstiles to digital payment options, are helping reduce fare evasion rates in Santiago.

• Urban Sustainability Vision: Beyond electrification, Minister Muñoz emphasises the importance of shorter trips, integrated systems, and 15-minute cities for a sustainable future.

• The Role of BRT Systems: Reflections on Bus Rapid Transit (BRT) as a flexible and cost-effective solution complementing metro networks.

Key Takeaways:

• Transforming public transport not only improves urban mobility but also contributes to better health, safety, and equity.

• Strong governance, stakeholder collaboration, and citizen engagement are essential for sustainable mobility initiatives.

• Chile offers valuable lessons for global cities striving to enhance their public transport systems.

Chapters:

00:00 Introduction to Mobility Redefined

00:25 Meet Minister Juan Carlos Muñoz

01:23 Chile’s Commitment to Carbon Neutrality

06:55 Challenges and Innovations in Public Transport

13:46 The Role of Governance and Funding

22:19 The Future of BRT Systems

27:29 Tackling Fare Evasion in Santiago

Connect with Us:

Website: https://mobilityredefined.com

LinkedIn: https://www.linkedin.com/company/mobility-redefined/

Mobility Redefined is brought to you by Modaxo https://www.modaxo.com

Host: Dr. Kaan Yildizgoz

Producer: Mike Cartmel

Executive Producer: Darren Turpin

Special thanks to:

Brand design: Tina Olagundoye

Digital Media: Belén Iturrioz Campo

Marketing content and Mobility Redefined newsletter: Mike Cartmel

If you have a question or comment, email us at mike.cartmel@modaxo.com

Australian Women in Public Transport

Wed, 12 Feb 2025 09:00:00 -0400

In this special episode of Transit Unplugged, Paul Comfort and co-host Kelly Chapman highlight the inspiring stories of four remarkable women leaders in Australian public transport. This is the third of five episodes coming from Paul’s recent 10-day tour of Australia. Don’t forget to also check out Transit Unplugged TV on YouTube for the TV episodes as well.

First, we hear from Lauren Streifer, Executive Director of the Public Transport Association of Australia and New Zealand (PTAANZ). Lauren's infectious energy and passion for public transport shine through as she discusses her ambitious goals for the industry, including her efforts to promote sustainability.

Next, Jamie-Lee Owen, Chair of PTAANZ's Emerging Mobility Leaders, shares her dedication to championing young professionals in the industry, emphasizing the importance of diversity and mentorship in shaping the future of public transport.

Katie Cooper, CEO of Metro Tasmania, brings a wealth of experience from her background in aviation to her current role, where she is leading innovative zero-emission bus trials. Katie's commitment to integrating her aviation expertise into public transport operations is truly inspiring.

Finally, Michelle Batsas, Executive Director of Government and Stakeholder Relations at Yarra Trams, discusses her new role and her lifelong passion for trams. Michelle, who was recently awarded the Women in STEM award for mentoring, continues to advocate for female representation in the industry, highlighting the importance of diversity and inclusion at all levels.

Tune in to hear these powerful stories and learn about the incredible work being done to promote women in public transport in Australia.

Coming up next week we have the final episode from Australian with a special tie-in to the current episode of Transit Unplugged TV from Brisbane. Brisbane City Councillor Ryan Murphy tells Paul all about Brisbane’s ferry system, light rail, and how his role as Chair of the Transportation Committee helps promote and support transit throughout the city.

00:00 Introduction and Overview of the Episode

01:03 Highlighting Women Leaders in Australian Transport

06:15 Lauren Streifer CEO, PTAANZ

07:20 Jamie-Lee Owen, Chair, PTAANZ Emerging Mobility Leaders

10:31 Katie Cooper CEO, Metro Tasmania

14:35 Michelle Batsas, Executive Director of Government and Stakeholder Relations, Yarra Trams

36:22 Conclusion and Upcoming Episodes

38:19 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Transportation Shakeup: New Rules that Could Impact TNCs

Wed, 05 Feb 2025 09:00:00 -0400

In 2016, Brad Miller, CEO of the Pinellas Suncoast Transit Authority (PSTA), had an idea. What if subsidized rides with Transportation Networking Companies (TNCs) like Uber and Lyft could help people in his community get where they needed to go. What if you could get a subsidized Uber ride at the end of your overnight shift when regular transit isn’t running and be able to get home safely? This revolution in public transit and was seen as a model for transit innovation and quickly spread across the country. The next logical question was then: could we do the same for paratransit and offer better service to those riders and even at a lower cost?

The answer was yes. And now across the U.S., paratransit riders can book a ride at the last minute—just like non-disabled people can—to get where they need to go. But all that could come crashing to a halt if proposed changes to the Federal Transit Administration (FTA) rules about using TNCs in public transit come into effect. This episode features Brad and other experts talking about how TNCs have helped the disabled community and what the impact on people’s lives will be if transit agencies have to stop using Uber and Lyft for paratransit and other on-demand rides.

Featured Guests:

• Brad Miller: CEO of the Pinellas Suncoast Transit Authority (PSTA) in Florida. Brad shares his pioneering work in integrating TNCs into paratransit services, highlighting the significant benefits and cost savings achieved. He also discusses the looming threat posed by new Federal regulations that could disrupt these services.

• Dr. Judy Shanley: National Director of Transportation, Mobility, and Youth at the National Office of Easterseals. Judy brings her extensive experience in advocating for individuals with disabilities and emphasizes the importance of innovative paratransit solutions. She voices concerns about how the proposed regulations could limit transportation options for people with disabilities.

• Alex Elegudin: CEO of Wheeling Forward and former Accessibility Chief at the New York City MTA. Alex provides a legal and advocacy perspective, detailing his efforts to improve accessibility in transportation. He discusses his recent Newsweek article that highlights the challenges and potential setbacks of the proposed regulatory changes.

• Jen Shepherd: Head of Uber's Global Transit Business. Jen explains Uber's role in supporting transit agencies and the potential consequences of the new regulations on Uber's ability to provide paratransit services. She underscores the safety measures Uber has in place and the broader implications for mobility if these services are curtailed.

Link to the proposed rule changes on the U.S. Federal Register: https://www.regulations.gov/docket/FTA-2024-0020

Coming up next week, we have the fourth of five episodes Paul recorded while visiting Australia. This week we feature just a few of the amazing women leading public transit in Australia and joining Paul, special co-host Kelly Chapman.

00:00 Introduction and Background

01:25 Meet the Panelists

03:11 Brad Miller's Innovative Approach

06:08 Challenges and Threats to Paratransit Services

07:07 Judy Shanley on Easterseals' Role

09:29 Alex Elegudin's Perspective

20:12 Jen Shepherd on Uber's Involvement

30:52 Conclusion and Call to Action

32:12 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Transforming Australia’s Railways with Steve Butcher

Wed, 29 Jan 2025 09:00:00 -0400

In this week’s episode, host Paul Comfort sits down with Steve Butcher, Executive General Manager of Rail and Transport for John Holland. Paul and Steve caught up at the AusRail conference in Brisbane while Paul was on his 10-day tour of Australia. Steve shares his extensive career journey, starting at British Rail at age 16 all the way up to his current job at John Holland and dives into managing Yarra Trams, the Gold Coast Railway, and the Sydney Metro.

"Transforming lives through railways is what drives me every day." - Steve Butcher

Coming up next week on Transit Unplugged we have a special panel on Transportation Networking Companies (TNCs) and public transit with Dr. Judy L. Shanley, Ph.D. National Director, Transportation, Mobility, & Youth Transition at Easterseals; Alex Elegudin, CEO of Wheeling Forward; Jen Shepherd General Manager of Uber Transit; and Brad Miller CEO of Pinellas Suncoast Transit Authority.

00:00 Introduction to Steve Butcher

00:26 Steve Butcher's Career Journey

00:53 John Holland Group's Major Projects

01:56 Gold Coast Light Railway and Yarra Trams

04:38 Sydney Metro and Tunnel Boring

07:26 Yarra Trams Joint Venture

11:57 Post-Pandemic Rail Trends

14:43 Australia's Investment in Public Transport

17:30 Steve Butcher's Personal Background

20:03 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Ned Freeman and UZURV Helping Communities One Ride at a Time

Wed, 22 Jan 2025 09:00:00 -0400

Ned Freeman joins host Paul Comfort to talk about UZURV and how it's changing how paratransit is delivered in the U.S. UZURV is an adaptive Transportation Network Company (TNC) that gives transit agencies more options for delivering paratransit in their communities. Ned and Paul talk about how UZURV uses its technology to offer on-demand, ADA compliant, and cost-effective paratransit solutions. UZURV’s model combines the flexibility of solutions like Uber, with all the regulatory rigor of an internal solution.

You can learn more about UZURV on their website https://uzurv.com/

Coming up next week, we have the third of five episodes Paul recorded while visiting Australia. This week we feature just a few of the amazing women leading public transit in Australia and joining Paul, special co-host Kelly Chapman.

00:00 Why Paratransit Matters

00:19 Evolution of Paratransit Services

01:38 Interview with Ned Freeman, CEO of UZURV

01:49 Challenges and Innovations in Paratransit

04:29 UZURV's Role and Impact

20:42 Future of Paratransit

23:47 Ned Freeman's Background and UZURV's Team

28:11 Conclusion and Final Thoughts

28:34 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

How the FTA Supports Transit Across the U.S. with Acting FTA Administrator Veronica Vanterpool

Wed, 15 Jan 2025 09:00:00 -0400

In a Transit Unplugged exclusive, Paul talks with Veronica Vanterpool, Acting Administrator of the Federal Transit Administration (FTA) about the inner workings of the FTA, how the Regional Administrators help set priorities and connect agencies with funding, the transformative developments in public transportation over the past four years, and Veronica’s vision for transit in 2025.

In the U.S., the FTA is responsible for large-scale oversight, rule-making, and, most importantly, funding for transit agencies across the country. The historic $15.5 billion in funding for transit has helped jumpstart and complete projects across the U.S., but as the Trump Administration enters the White House, what will happen with future funding tranches, especially for low-no emissions programs?

Find out this week on Transit Unplugged.

Next week on the show we have Ned Freeman, CEO of UZURV, talking about how his company is changing lives, one ride at a time.

00:00 Introduction to the show and Veronica Vanterpool

01:03 Introduction and Welcome

01:14 Challenges and Achievements in Public Transportation

02:08 Role of Public Transportation in Crisis

04:09 Federal Transit Administration's Mission and Structure

06:00 Funding and Support for Transit Projects

07:42 Congestion Pricing and Capital Investments

11:03 Accessibility and Inclusivity in Public Transit

13:36 Low and No Emission Grants

15:40 Support for Tribal and Rural Transit

19:08 Structure and Role of the FTA

25:15 Veronica Vanterpool's Background and Career

29:04 Conclusion and Future Outlook

31:18 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

In conversation with transit legend Howard Collins

Wed, 08 Jan 2025 09:00:00 -0400

This week we are proud and excited to share an interview with a true public transit legend: Howard Collins, OBE. Howard's remarkable 47 year career has taken him from London's Tube and Sydney's trains to leading transit for the state of New South Wales in Australia. Howard sat down with Paul to talk and reflect on not just where transit has been, but where it's going with workforce development, funding, and making transit just better for everyone.

This is a don't-miss interview you can draw insight and inspiration from no matter where in the world you are.

Speaking of don't-miss interviews, next week we have Acting FTA Administrator Veronica Vanterpool talking with Paul about the changes in transit over the past four years and what the future could hold in the years ahead. Make sure you subscribe or follow Transit Unplugged wherever you listen so you don't miss an episode.

00:05 Welcome to Transit Unplugged and introducing our guest, Howard Collins OBE

00:45 Howard Collins' Career Journey

01:54 Current Role and Responsibilities

03:53 Innovations and Workforce Diversity

06:53 Public Transport Challenges and Solutions

10:30 Future of Transport in Australia

14:55 Career Advice for Mid-Level Managers

17:50 Advice for Senior Leaders and CEOs

19:57 Local Manufacturing and Future Projects

22:36 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Transportation Trends That Will Shape 2025 with Rudy Salo

Tue, 31 Dec 2024 09:00:00 -0400

In this special New Year's Eve episode of Transit Unplugged, Paul is joined by transportation expert and futurist Rudy Salo to discuss what's going to shape the entire transportation sector in 2025. From robotaxis and EVs to autonomous vehicles, Rudy shares his thoughts on transportation in Los Angeles even before the Olympics start. Rudy also explains how a little-known facet of municipal bonds could threaten transit projects across the U.S.

We kick off 2025 with the second of Paul's episodes from Australia and a true transportation legend Howard Collins, OBE. Howard talks with Paul about everything he's learned in his 47 year career, the things he's most excited about now, and what Australia needs to do to boost transit use.

More about Rudy...

The Commute: https://thecommute.substack.com/
Forbes.com: https://www.forbes.com/sites/rudysalo/
Good Is In The Details Podcast: https://open.spotify.com/show/01sSTIkORzkvRLW3DW6lZJ?si=cc0325a14fd74acd

The views expressed in this podcast are personal opinions and do not represent the views or policies of Nixon Peabody LLP. This content is for informational purposes only and is not intended as professional advice.

00:00 Welcome to the New Year's Eve Special

00:23 Exciting Future of Transportation in 2025

01:10 Robo Taxis and Electric Vehicles

02:45 LA Metro and Olympic Preparations

05:11 Challenges and Innovations in LA Transit

11:27 Autonomous Vehicles and Public Transit

16:33 The Importance of Municipal Bonds

21:13 Entertainment and Transportation

27:27 The Future of Public Transit: Fueling, Funding, and Faring

36:34 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

A Transit Unplugged Special: Looking back at 2024 and ahead to 2025

Tue, 24 Dec 2024 09:00:00 -0400

We're turning the tables on host Paul Comfort this week with guest host and Transit Unplugged Executive Producer Julie Gates interviewing Paul on the best of 2024 from Transit Unplugged, what to watch for in 2025, and what they are thankful for. This is also our first video podcast on the podcast! You can watch the video version on YouTube and Spotify, and listen to the audio version everywhere else (the audio-only version will also be on YouTube). Let us know what you think of this new format in the comments on YouTube and Spotify.

We're going to close out 2024 on New Year's Eve with transit futurist Rudy Salo giving Paul his thoughts on the big trends that will influence transit next year and beyond.

00:00 Introduction to Transit Unplugged from Paul Comfort

00:15 Julie Gates Interviews Paul Comfort

01:06 Lessons from Running for Public Office

02:46 Highlights of 2024

06:18 Insights from Washington, D.C.

11:53 The Three Fs of Transit

14:13 End of Year Reflections and Gratitude

18:13 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Public Transport in Australia: Turning Points, New Trends, and Big Transformations

Wed, 18 Dec 2024 09:00:00 -0400

We're kicking off the first of five podcast episodes from Paul's 10-day trip to Australia. First up, we have John Storms of Transit Systems Victoria and Mark Peters of Transit Systems Australia giving us an overview of transit in Australia and their plans for the future. Much like North America, Australia has cities surrounded by sprawling, low-density suburbs that are challenging for any public transit system to serve. In their separate interviews with Paul, John and Mark talk frankly about these challenges and what needs to be done to address them.

Coming up next week we have the first of two holiday specials on Transit Unplugged. First, we're turning the tables on Paul with our own award-winning radio journalist, Julie Gates, interviewing him for a change. Paul talks about the highlights from 2024 and what's ahead for 2025. Because Christmas falls on a Wednesday this year, we're releasing the episode a day early on Tuesday (Christmas Eve). We'll do the same the following week, with an episode coming out on New Year's Eve instead of New Year's Day.

00:00 Introduction and Overview of the Australian Trip

00:20 Exploring Melbourne and Hobart

00:38 Brisbane and Upcoming Podcasts

02:50 Interview with John Storms

02:58 Focus on People and Accessibility Initiatives

06:58 Hydrogen and Electric Bus Innovations

08:11 John Storms' Background and Melbourne's Growth

11:05 Interview with Mark Peters: Transit Trends and Zero Emissions

11:16 Interview with Mark Peters

19:01 Technology and Innovation in Transit

20:39 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Are we creating enough future transit leaders?

Wed, 11 Dec 2024 09:00:00 -0400

Sometimes the difference between winning and losing is your bench. The people you can call on to step up and win the game, finish the project, or get it done when your usual players can't. That's a strong bench. People you know who can step into the shoes of current leaders and be the next ones.

By 2030 all baby boomers will be 65 or older and preparing to retire. So who is going to replace them? According to this week's guest, Matt Booterbaugh, CEO of RATP Dev USA, we don't have a strong bench to step in when current leaders step down, and Matt has some ideas how to fix it.

Paul and Matt also talk about the general state of transit, funding challenges, progress towards zero emission buses, and Matt's thoughts on coming from outside transit.

Next week on the show, we have the first in a series of interviews from Paul's 10-day tour of Australia. First up, we have John Storms, Managing Director at Transit Systems in the State of Victoria, and Mark Peters, Executive General Manager, E Mobility and Fleet Innovation at Transit Systems for all of Australia. They'll be talking about transit in Australia overall, their strides in expanding their workforce, accessibility, and the transition to zero emissions buses.

Don't forget, our year end wrap up shows are coming up! First, on Christmas Eve, we have Paul and Transit Unplugged News Minute's Julie Gates, with a look back and a look ahead in transit. And then, on New Year's Eve, we have Rudy Salo, transit futurist and attorney talking with Paul about the year ahead and beyond for transit and mobility.

00:05 Introduction from host, Paul Comfort

01:21 Interview with Matt Booterbaugh, CEO of RATP Dev USA

01:33 Current Trends in Public Transportation

02:58 Global Experience and Local Impact

03:23 Company Background and Growth

05:07 Matt's Personal Journey

07:18 Public vs. Private Sector Jobs

09:02 Industry Challenges and Future Outlook

12:44 Leadership in Transit

16:05 New Year's Resolutions

16:58 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Crafting Connectivity: Ben Limmer’s Vision for Public Transport

Wed, 04 Dec 2024 09:00:00 -0400

In this episode of Transit Unplugged, host Paul Comfort sits down with Ben Limmer, Chief of Public Transportation for the Connecticut Department of Transportation. They talk about what it takes to run a massive statewide transit agency with a billion-dollar budget that is a critical part of the Northeast Corridor from Boston to Washington D.C. Paul and Ben talk about Ben's career journey--like many of us, he fell into transit accidentally--and how several important mentors shaped his career. Ben talks about Connecticut's major transportation projects, including investments in infrastructure, electrification programs, and bus network revamps.

Ben and Paul wrap the conversation with a discussion about what's going to be important to transit in the next few years. Tune in for this insightful chat about the present and future of transit in Connecticut.

Coming up next week on the show we have Matt Booterbaugh, CEO of transit contractor RAPT Dev USA. Talking about the role of contracting in transit and his secret to fill the bench with future transit leaders.

00:00 Introduction from host Paul Comfort

00:17 Meet Ben Limmer: Chief of Public Transportation

02:13 Big Projects and Responsibilities at CTDOT

06:38 Career Journey and Mentorship

14:56 Referendums and Public Support

16:35 Future of Public Transportation

18:52 Conclusion and Future Plans

19:15 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Eileen Collins Turvey TriMet’s Innovation Trailblazer

Wed, 27 Nov 2024 09:00:00 -0400

Paratransit is the most expensive mode transit agencies in North America provide, so finding ways to save money and better serve the community is paramount. One way to do that is offer a bare-bones, only-what's-mandated service; which saves money, but underserves a vulnerable population. The other way is to get smart, to get innovative.

And that's exactly what Eileen Collins Turvey of Portland's TriMet did, and it paid off because she won the 2024 APTA Innovation Award for her pilot program giving paratransit customers Instacart Plus memberships.

It costs about $150 round trip for someone to use paratransit to go to the store. And they have to book ahead of time and can only bring two bags back from the store. But what if people could just have their groceries delivered instead? In her pilot, Eileen gave $10/mo Instacart Plus memberships to paratransit customers to let them buy groceries and have them delivered whenever they need from over 55 stores.

How's it working?

TriMet is saving $1500 per month per person and if the program is expanded to just half of their paratransit customers they could save $9 million per year.

In her conversation with host Paul Comfort, Eileen also talks about her personal connection to paratransit and her vision for what paratransit could and should be. Tune in for this awesome interview with a true trailblazer.

And if you'd like to learn more about it, Eileen provided us with a link to all her information and materials about the program. (text link: https://nextcloud.trimet.org/index.php/s/nyTqwgzefiGbNTB)

Coming up next week we head to Connecticut and hear from Ben Limmer, Chief of Public Transportation at Connecticut Department of Transportation and learn about their revitalization programs.

00:00 Introduction

00:59 Our guest: Eileen Collins Turvey

02:35 Winning the APTA Innovation Award

04:39 The Instacart Program: Concept and Implementation

05:59 Challenges and Solutions

10:47 Program Impact and Future Prospects

13:18 The Broader Vision for Paratransit

18:26 Final Thoughts

19:44 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Post-Election Impact Unplugged with SWTA

Wed, 20 Nov 2024 09:00:00 -0400

This episode of Transit Unplugged, brought to you in conjunction with the South West Transit Association (SWTA), tackles a big question after the U.S. election: what does it mean for transit? Rich Sampson, Executive Director of SWTA, and Becca Green, their Legislative Committee Chair and Chief Communications Officer at Rock Region METRO, provide a comprehensive legislative update for listeners. Key topics discussed include:

transit's success at the ballot box
the reauthorization of the Bipartisan Infrastructure Law (IIJA)
expected future federal transit funding
regulatory relief efforts

Rich and Becca give practical strategies for effective advocacy with elected leaders, especially in light of new administration and Congressional dynamics. They emphasize building strong relationships with elected officials and underscore transit as a non-partisan issue benefiting all constituents.

Coming up next week we'll have Eileen Collins Turvey talking about her innovative programs in Portland, OR that could save millions of dollars and help people lead healthier lives.

00:00 Introduction and Welcome

00:25 Legislative Update Overview

03:07 Transit Ballot Initiatives Success

06:05 Federal Transit Funding and Appropriations

13:25 Regulatory Relief and Workforce Development

18:00 Vehicle Supply and Cost Issues

28:49 Advocacy and Relationship Building

36:08 Q&A Session

49:02 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Enhancing the Transit Experience with Stephen Tu: Innovations at LA Metro

Wed, 13 Nov 2024 09:00:00 -0400

For people to want to ride transit, they need to feel safe. And feeling safe is more than just physical safety, it's a perception. A perception based on cleanliness, vandalism, anti-social behaviors, loitering, open drug use, fare jumping; things that create a feeling of disorder on top of actual physical safety.

This was a huge problem in LA overall, so they decided to do something about it.

On this episode Paul talks with Stephen Tu, the Deputy Executive Officer for Station Experience at LA Metro on how they did it first at one station and are now expanding the changes system-wide. Some of the programs they talk about are:

Tap-to-exit program on fare gates

Open elevator doors

Smart restrooms,

Ambient noise in parking garages and classical music in stations

Stephen talks about the results and the tremendous difference these efforts have made. The pilot tests were so successful that Stephen is in the process of rolling these tactics across the entire LA Metro subway system. But these tactics are only one side of the issue, Stephen also talks about LA Metro is helping people with reduced fares, community support workers, and other tangible things to address the root causes of these anti-social behaviors.

All within the context of planning for the 2028 Olympic Games.

Coming up next week we have a special episode brought to by the South West Transit Association (SWTA). We'll bring you the recording from their post-election update and discussion with members broadcast and recorded on November 12.

00:00 Creating a better experience at LA Metro Stations

00:05 Introduction and background

01:59 Welcome Stephen Tu

02:33 Overview of the Station Experience Program

03:48 Addressing Societal Challenges and Safety

05:33 Success Stories and Program Expansion

06:35 Innovative Fare Collection: Tap to Exit

10:39 Open Elevator Doors Initiative

13:21 Smart Restrooms for Riders

17:05 Music and Ambient Noise for Better Experience

21:04 Conclusion and Future Outlook

23:05 Coming up next week on Transit Unplugged

If you have a question or comment, email us at info@transitunplugged.com.

Driving Transit Innovations – 5 Global Transit Leaders Share Their Visions of the Future

Wed, 06 Nov 2024 09:00:00 -0400

Join Paul Comfort we kick off Season 8 of Transit Unplugged! This special episode features a live CEO roundtable from the APTA TRANSform and EXPO packed with five of transit's biggest leaders. The panel features:

Andy Lord from Transport for London
Dottie Watkins from CapMetro in Austin
Dwight Ferrell from SMART in Detroit
Shawn Donaghy from North County Transit District
Adam Leishman CEO of Ascendal Group in Hong Kong

They discuss their unique transit projects, the impact of the pandemic, the future of AI in transportation, the importance of risk-taking, mentorship in leadership, and the role of transit in the economic development of cities worldwide. Don't miss this compelling--and passionate--discussion on the intersection of technology, society, and the future of public transportation.

Next week on the show we have Stephen Tu, Deputy Executive Officer of Station Experience at LA Metro, talking about improving the transit journey for everyone. Improving safety, cleanliness, the perception of safety, and discouraging inappropriate activities starting at a few stations and now expanding across the network.

00:00 Introduction and Podcast Anniversary

08:43 Andy Lord on London's Transit System

12:41 Dottie Watkins on Austin's Transit Expansion

15:25 Dwight Ferrell on Detroit's SMARTer Mobility

18:01 Shawn Donaghy on Workforce Development in San Diego

20:36 Public Transport Success in Hong Kong

21:29 Rethinking Urban Planning

21:56 King's Cross Transformation

23:15 Economic Impact of Transport Infrastructure

25:32 Transition from Aviation to Public Transport

27:32 Leveraging AI and Technology in Public Transport

29:51 Leadership Lessons in Public Transport

34:45 Final Thoughts and Industry Appreciation

37:21 Coming up next week on Transit Unplugged

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

Achieving accessibility – Ron Brooks and Kristen Joyner on how to get us there

Wed, 30 Oct 2024 09:00:00 -0400

Accessibility is an essential and important topic in transit--and one that Transit Unplugged has deep connections to. From Paul's first job in transit to his work at WMATA and Baltimore MTA, he has championed ensuring transit connects everyone to all of life's opportunities. Tris' father was a pioneer in helping veterans in wheelchairs live independently on their own.

So when we say, we're committed to accessibility in all its forms--we mean it.

But when it comes to accessibility, sometimes people don't know where to start. And this is where our guests this week come in. Ron Brooks and Kristen Joyner talk with Paul about their new book, All Aboard: Conducting Accessible Community Involvement for Public Transit which gives real, practical strategies to improve accessibility in transit, at conferences, in meetings, and the wider world.

Ron and Kristen share how sometimes simple things make a tremendous difference in making something accessible, and often with spending little or no money. And how when as we make the world more accessible, we're making the world a better place for all of us.

Coming up next week we kick off Season 8 of Transit Unplugged with a special CEO Roundtable recorded live at APTA TRANSform. Make sure you don't miss this episode with guests:

Andy Lord Commissioner of Transport for London
Dottie Watkins CEO of CapMetro, Austin
Dwight A. Ferrell CEO of Suburban Mobility Authority for Regional Transportation, Detroit
Shawn M. Donaghy CEO North County Transit District, San Diego
Adam Leishman CEO of Ascendal Group, Hong Kong

As they talk about the big plans in their systems and some truly inspiring visions of the future.

00:00 The Inspiring Journey of Ron Brooks

00:38 Introducing 'All Aboard': A Guide to Accessible Transit

02:08 The Motivation Behind the Book

04:44 Practical Guidance for Transit Agencies

06:39 Broadening the Audience for Accessibility

10:22 Subscribe to the newsletter

11:07 Community outreach

13:28 Making Meetings Inclusive for All

17:24 The Importance of Comprehensive Engagement

20:15 Contributors and Final Thoughts

23:20 Coming new week on Transit Unplugged

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged Deep Cuts – Eulois Cleckley

Fri, 25 Oct 2024 09:00:00 -0400

From an interview with Miami-Dade County Department of Transportation and Public Works CEO Eulois Cleckley and Paul Comfort originally aired in February, 2023.

Eulois talks with Paul about his vision and approach to leadership with his REPPS model and how it's helped his team perform better and exceed what they thought they could accomplish.

Link to original interview: https://transitunplugged.com/transit-unplugged-podcast/stacey-matlen-and-eulois-cleckley/

One of his top executives, Schneider St. Preux, was recently on the podcast and cited Eulois' leadership as a critical factor in his career. Listen to that episode here: https://transitunplugged.com/transit-unplugged-podcast/schneider-st-preux/

00:00 Introduction to Transit Unplugged Deep Cuts

00:44 Meet Eulois Cleckley: Leadership Insights

01:02 The Importance of Strong Leadership

02:29 Principles of Effective Leadership: The REPPS Acronym

02:56 Focusing on Results

04:32 Setting High Expectations

05:39 Setting High Expectations for Success

06:33 Focusing on People: The Key to Leadership

08:02 Empowering Staff for Maximum Potential

08:46 The Importance of Data-Driven Decisions

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

Driven to Succeed: Schneider St. Preux on climbing the transit career ladder

Wed, 23 Oct 2024 09:00:00 -0400

This week Paul is talking with someone we could call a Transit Unplugged superfan—Schneider St. Preux—who says he's listened to every podcast episode and credits Transit Unplugged with helping him in his upward career trajectory.

We're so pleased to be part of Schneiders' career journey. As he says in this interview—listening and engaging in our podcast community, along with hard work, determination, and willingness to invest in himself, has taken Schneider from bus operator to General Superintendent of Bus Operations at Miami-Dade.

Schneider is also one of this year's Mass Transit Magazine's 40 Under 40 winners—a fitting acknowledgment of the accomplishments in his career thus far.

He also talks about the critical role of practical experience and the value of continuous education—Schneider says education gets you to the door and your hard work gets you through it.

Highlighting both the challenges and triumphs, Schneider offers valuable insights and advice for aspiring transit professionals, emphasizing self-belief, goal-setting, and the importance of investing in people. Paul and Schneider also talk about the importance of training new leaders, especially those who have been "doers" in what true leadership really means.

Coming up next week, we focus on a topic close to the hearts of everyone at Transit Unplugged—accessibility. Paul talks with Ron Brooks and Kristen Joyner about their new book which serves as and both a guidebook and inspiration for how to make transit, and the wider world, more accessible for everyone.

00:00 Introduction: A Unique Fan Story

00:42 Crazy Work Stories: The L from Hell

04:24 Meet Schneider St. Preux: A Rising Star in Transit

05:19 Career Journey: From Bus Operator to Superintendent

09:13 Catch Transit Unplugged TV on YouTube

10:09 Spending a year at Broward County Transit

12:44 The Importance of Education and Self-Investment

14:33 Leadership Insights: From Frontline to Management

18:00 Future of Public Transportation: Challenges and Innovations

18:00 Advice for Aspiring Transit Leaders

19:27 Conclusion: Bright Future Ahead

19:40 Coming up next week on Transit Unplugged

From the Eye of the Storm: A Transit Unplugged Special Episode

Tue, 15 Oct 2024 23:15:00 -0400

The back-to-back hurricanes that swept through the Southeastern U.S. brought unimaginable destruction to the region. Many places are far from recovered, with tens of thousands of people still without power in some areas.

But behind the scenes, transportation networks need to keep running. People need to be evacuated to safety. Supplies have to get through. Emergency workers need to get to where they are needed.

This week we pull back the curtain with a special episode focused on how our transportation networks prepare for and recover from disasters like Hurricanes Helene and Milton. On this special episode of Transit Unplugged, host Paul Comfort connected with six transportation leaders in Florida about the preparations, their Emergency Operations Centers, and what happens now to recover.

We hear from:

Brad Miller, CEO of Pinellas Suncoast Transit Authority
Coree Cuff Lonergan, CEO of Broward County Transit (BCT)
Dave Dech, Executive Director of the South Florida Regional Transportation Authority/Tri-Rail
Ivan Maldonado, Executive Director of Palm Tran
Tiffany Homler Hawkins, CEO of Central Florida Regional Transportation Authority (LYNX)
Greg Slater, CEO/Executive Director of the Tampa Hillsborough Expressway Authority

This is a unique episode that only Transit Unplugged can bring you! Make sure you tune in and share with your transit colleagues.

Next week on the show, we have Mass Transit Magazine 40 Under 40 winner Schneider St. Preux talking about his 12 year transit career trajectory from bus operator to General Superintendent of Bus Operations for the Miami-Dade County Department of Transportation and Public Works. Schneider tells Paul what it took to build his career and his advice for other up and coming leaders in the industry.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction to the Eye of the Storm

00:45 Brad Miller: Riding Out the Storm

01:17 Coree Cuff Lonergan: Tornadoes and Transit

01:33 Ivan Moldanado: Coordination and Preparation

01:54 Tiffany Homler Hawkins: Orlando's Response

02:22 Dave Dech: TriRail's Role in the Crisis

02:44 Greg Slater: Road Networks and Disaster Management

03:43Brad Miller: Firsthand Hurricane Experience

11:03 Brad Miller: Evacuation and Recovery Efforts

21:19 Dave Dech: TriRail's Hurricane Preparedness

32:11 Coree Cuff Lonergan on Broward County's Hurricane Response

36:03 Ivan Maldonado Discusses PalmTran's Challenges

44:10 Tiffany Homler Hawkins on LYNX's Hurricane Preparedness

52:54 Greg Slater on Tampa's Expressway and Hurricane Resilience

01:01:22 Coming up next week on Transit Unplugged

Rolling Through Rural Minnesota: Arrowhead Transit Connects Communities Together

Wed, 09 Oct 2024 09:00:00 -0400

This week on Transit Unplugged, host Paul Comfort interviews Brandon Nurmi, Director of Arrowhead Transit in Minnesota. Paul and Brandon discuss the unique challenges of operating a public transportation system across a vast, sparsely populated rural area. Brandon shares his journey in the transit sector, the geographical and logistical hurdles his team faces, the role of volunteer-driven programs, and the technological advancements aiding rural transit systems.

As Arrowhead Transit celebrates its 50th anniversary, Brandon highlights how essential public transit is in rural areas for accessing jobs, healthcare, and reducing social isolation. Tune in to learn about the vital role of rural transit in community development and the collaborations that bolster these efforts.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction to Rural Public Transportation

00:57 Challenges of Rural Transit Systems

01:23 Interview with Brandon Nurmi: Director of Arrowhead Transit

02:39 Celebrating 50 Years of Arrowhead Transit

03:25 Geographical and Operational Challenges

06:11 The Role of Technology and Volunteer Programs

09:17 Funding and Community Development

12:59 Social Connectivity and Partnerships

14:37 Future Expansion Plans

16:00 Coming up next week on Transit Unplugged

Reimagining Paratransit: TNC Collaboration

Wed, 02 Oct 2024 09:00:00 -0400

In this episode of Transit Unplugged, host Paul Comfort chats with paratransit thought leaders:

Andre Colaiace from LA Access Services
Chris Pangilinan from New York MTA
Eileen Collins Turvey from Portland's TriMet

They dive into how Transportation Network Companies (TNCs) are shaking up paratransit, making everything smoother for riders and more affordable for agencies. We get a rundown of their systems, highlighting how they're tackling daily challenges and boosting efficiency.

Sponsored by Uber Transit, this episode also looks at how public-private partnerships are changing the game for public transportation. It’s a deep dive into the practical steps being taken to improve and modernize paratransit services.

Uber recently published Transit Horizons 2.0: The Mobility Evolution. This industry perspective paper explores how public-private partnerships have and can enhance public transportation. It’s available for download at uber.com/transithorizons.

Coming up next week we talk about the essential role transit plays in rural communities. Our guest is Brandon Nurmi, Director of Arrowhead Transit in Eastern Minnesota. We often forget that in many rural communities there are few alternatives to transit. There aren't many TNCs and often people have to travel long distances for things like doctors and school. Thanks to transit, and a legion of volunteer drivers, people in rural areas can get where they need to go.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Uber Paratransit with intro

00:53 Evolution of Paratransit Services

01:11 Meet the Leaders of Paratransit Systems

03:34 Discussion with Chris Pangilinan - New York City

04:01 Discussion with Andre Colaiace - Los Angeles

05:16 Discussion with Eileen Collins Turvey - Portland

06:43 Challenges and Innovations in Paratransit

07:41 Utilizing TNCs and Taxis for Paratransit

13:46 Technology Integration in Paratransit

18:31 Future of Paratransit Services

22:39 Coming up next week on Transit Unplugged

Getting Boston’s Transit Down to a T: Conversation with MBTA’s COO Ryan Coholan

Wed, 25 Sep 2024 09:00:00 -0400

On this episode of Transit Unplugged, host Paul Comfort sits down with Ryan Coholan, the Chief Operating Officer of the Massachusetts Bay Transportation Authority (MBTA or The T) in Boston.

Ever heard of a COO who drives his own train to work? Ryan is one of a few (only?) COOs who has kept up his Locomotive Engineer's License and regularly drives the train from his home in the suburbs into Boston. Ryan likes to stay connected with the work he's responsible for, not to mention when the COO calls and says there's an issue on a stretch of track, it gets fixed.

With nearly 30 years of transit experience, Ryan talks about running one of America's largest transit systems and shares stories of MBTA's recent wins, like ending speed restrictions on rail lines, introducing contactless fares, and even getting chatbot support. Paul and Ryan also dive into some serious business – like getting agreements in place with all their labor unions for the first time in 15 years.

Paul and Ryan wrap up their conversation with some electrifying news (literally) about The T's move towards battery electric trains. Ryan's got big plans to make it all happen and leveraging as much existing infrastructure as possible. This is a ride you won't want to miss!

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction and Guest Introduction

01:24 Ryan's Journey to Work

02:22 Overview of MBTA and Its Unique Structure

06:51 Role and Responsibilities of the COO

09:25 Financial Health and Strategic Investments

12:22 Speed Restrictions and Infrastructure Improvements

20:05 Innovations in Customer Experience

23:38 Labor Agreements and Workforce Relations

25:23 Commuter Rail Developments and Electrification

30:45 Conclusion and Vision for the Future

31:57 Coming up next week on Transit Unplugged

Expanding Your Reach: Leveraging TNCs in Transit

Wed, 18 Sep 2024 09:00:00 -0400

This week we bring you a special episode sponsored by Uber Transit. Across the U.S., Transportation Network Companies (TNCs) are filling important gaps in transit networks. From giving rides to late night shift workers to helping elderly and disabled riders access the world around them, TNCs make sure "transit deserts" aren't "mobility deserts."

Recently, Paul sat down with Bonnie Epstein of Pinellas Suncoast Transit Authority (PSTA), Carlos Cruz-Casas of Miami-Dade County Department of Transportation and Public Works, and Robert Betts from Marin Transit to talk about the different ways TNCs, have not only transformed their transit networks, but their communities as well. PSTA was the first agency in the U.S. to work with Uber Transit to help late night shift workers get to and from work when regular transit wasn't running.

Since its start in 2016, PSTA has helped thousands of people get to work, break into the workforce, and grow their careers. Now this model is being used in Miami-Dade to re-connect riders with the larger transit system after their system reorganization, and in Marin County on-demand transit is letting their aging population age in place and still stay active in their community.

This episode is sponsored by Uber Transit, who recently published Transit Horizons 2.0: The Mobility Evolution. This industry perspective paper explores how public-private partnerships have and can enhance public transportation. It’s available for download at uber.com/transithorizons.

Coming up next week we learn about all the improvements being made in Boston by the Massachusetts Bay Transportation Authority in an interview with MBTA COO Ryan Coholan.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Expanding Your Reach: Leveraging TNCs in Transit

01:07 Episode Overview and Sponsorship

01:57 Guest Introductions

04:36 Marin Transit: Catch A Ride Program

05:38 PSTA: TD Late Shift Program

08:24 Miami-Dade: Better Bus Network Solutions

11:32 Discussion on Transit Innovations

17:21 Marin County

17:21 Personal Stories and Impact

24:32 Coming up next week on Transit Unplugged

Connecting London: Philip Gerhardt Discusses TFL’s Transit Solutions

Wed, 11 Sep 2024 09:00:00 -0400

In this episode of Transit Unplugged, Paul talks with Philip Gerhardt, the Head of Bus Performance at Transport for London (TfL). Philip talks about what it's like keeping the over 650 bus routes moving smoothly at one of the world's largest public transport networks.

And Philip doesn't just have to worry about the iconic double-decker red buses, he needs to make sure all bus routes--including the express routes around London--connect with all the other modes from The Tube and light rail to the Elizabeth Line and ferries. Paul and Philip talk about the details of bus performance and how TfL works with its private operator partners to deliver world-class bus service. Philip also reflects on his career journey and the passion behind TFL's iconic red buses (like many of us he fell into his transit career).

Coming up next week on the show, we have a special episode we've done in conjunction with Uber Transit. Paul will be talking with Bonnie Epstein of PSTA, Carlos Cruz Casas of Miami Dade County, and Robert Betts of Marin County, talking about how TNCs like Uber have helped them expand their service offerings with micro transit that help shift workers, the disabled, and the elderly.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Welcome to Transit Unplugged

00:41 Meet Philip Gerhart: Head of Bus Performance at TfL

01:35 The Role of TfL's Bus Operators

02:04 Ensuring Reliability and Efficiency

03:09 The Importance of London's Bus Network

05:48 Night Bus Network and Women's Safety

06:25 The Iconic Red Double Decker Buses

08:16 Adapting to Passenger Needs

11:48 Phil's Journey in the Transport Industry

19:00 The Superloop: London's Express Bus Network

23:25 Success Stories and Future Plans

25:49 Conclusion and Farewell

26:03 Coming up next week on Transit Unplugged

Resolving the Bus Manufacturing Crisis: Challenges, Changes, and the Path Ahead

Wed, 04 Sep 2024 09:00:00 -0400

The bus manufacturing crisis has been looming for years as more and more OEMs dropped out. But the final straw was when Proterra filed for bankruptcy protection and REV Group said it was closing its ENC facility to focus on the Canadian market. In the blink of an eye the U.S. was down to two major bus manufacturers: GILLIG and New Flyer. This put the entire public transit industry into crisis mode. Delivery times for new buses went from 12-18 months to 18-24 months--and longer.

How did we get this point?

It's not an easy answer, but a combination of contract terms, the pandemic, supply chain issues, and the transition to zero-emissions buses all factored in. But this week Paul dives into it with former FTA Administrator and Managing Partner at Cardinal Infrastructure Sherry Little, along with Jennifer McNeill (Vice President of Public Sector Sales and Marketing) and Stephanie Laubenstein (Director of Sales and Business Development) from New Flyer.

They talk about all the causes and how the industry came together to find real, tangible solutions that will help the OEM bus industry get back on its feet and come back stronger for the future.

Coming up next week on Transit Unplugged we have Philip Gerhardt head of Transport for London's Head Bus Performance to talk with Paul about optimizing the over 650 bus routes across London that serve millions of riders each day.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Resolving the Bus Manufacturing Crisis: Challenges, Changes, and the Path Ahead

00:05 Paul buying his first bus and an intro to the episode

03:09 Introduction and Guest Welcome

03:41 Current State of the Bus Manufacturing Industry

04:41 Challenges and Advocacy Efforts

06:59 Legislative and Policy Changes

11:09 Impact of the Pandemic on Bus Manufacturing

14:13 Recovery and Future Outlook

15:34 Customization and Standardization in Bus Manufacturing

25:45 Transition to Zero Emission Buses

31:21 Conclusion and Final Thoughts

34:48 Coming up next week on Transit Unplugged

Exploring Vienna’s Multi-Modal Transit System with CEO Alexandra Reinagl

Wed, 28 Aug 2024 09:00:00 -0400

Join Paul Comfort as he takes you behind the scenes of Vienna's renowned public transit system, Wiener Linien. Discover the secrets behind the network, from seamless mobility chains to their innovative climate ticket. CEO Alexandra Reinagl shares insights on the city's strong commitment to public transport, decarbonizing the bus fleet, and the collaborative efforts in urban planning that make Vienna the world's most livable city. Enjoy a virtual tour of Vienna's transit infrastructure, cultural highlights, and future mobility visions in this captivating episode.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Welcome to Transit Unplugged

00:38 Exploring Vienna's Transit System

02:12 Interview with CEO Alexandra Reinagl

02:42 Vienna's Commitment to Public Transport

04:07 Innovative Mobility Solutions

04:43 Annual Pass and Climate Ticket

07:07 Construction and Communication Strategies

10:14 Wiener Linien's Organizational Structure

16:35 Decarbonizing the Bus Fleet

18:47 Vision for the Future of Mobility

20:48 Conclusion and Farewell

20:56 Coming up next week on Transit Unplugged

Miami’s First-in-the-Nation All-Electric Transit Operations Center with Eulois Cleckley and Angel Andre Chavarria

Wed, 21 Aug 2024 09:00:00 -0400

Miami's First-in-the-Nation All-Electric Transit Operations Center with Eulois Cleckley and Angel Andre Chavarria

Around the world agencies are switching to low or no carbon buses and with that change comes an even bigger challenge: infrastructure. Battery electric, hydrogen fuel cell, even CNG buses, all require new and different refueling/recharging systems, different maintenance set ups, and sometimes even completely different spaces.

This week you'll get to hear about a bus garage that is the first-of-its-kind in the U.S, a state-of-the-are facility designed to house, charge, and repair 100, 60 foot battery electric articulated buses. These buses will be a core part of a new 20 mile, all electric Bus Rapid Transit (BRT) line in Miami.

Eulois Cleckley, CEO of Miami-Dade Dept. of Public Works and Transportation gives host Paul Comfort all the details why this facility is crucial for fast-growing Miami and then WSP SVP Angel Andre Chavarria tell us how they overcame huge challenges in planning and construction to make it possible and break ground.

Next week on the show we head to Austria to learn all about Vienna's amazing multi-modal transit system with Wiener Linien CEO Alexandra Rienagl.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

0:00 Miami's First-in-the-Nation All-Electric Transit Operations Center with Eulois Cleckley and Angel Andre Chavarria

00:04 Introduction from host Paul Comfort

00:21 Miami Dade's New Transit Operations Center

00:51 Meet the Guests: Eulois Cleckley and Angel Andre Chavarria

02:19 Innovative Features of the New Facility

04:33 Groundbreaking Ceremony and Construction Details

08:04 Funding this massive and critical project

09:43 Challenging construction, innovative solutions

16:08 Additional Support and Community Benefits

18:43 Future of Miami's Public Transportation

22:28 Coming up next week on Transit Unplugged

Fairbanks Transit: Harnessing Extreme Weather for Extreme Innovation

Wed, 14 Aug 2024 09:00:00 -0400

In this episode of Transit Unplugged, host Paul Comfort continues his Alaska adventure with Fairbanks, as part of his California and Alaska series. Paul starts with sharing his 12-hour train journey from Anchorage to Fairbanks through Denali National Park--which was nearly cancelled because of wildfires!

In Fairbanks, he chats with Fairbanks transit leaders Michelle Denton, Corey DiRutigliano, and Dey Johnson about the unique challenges of running a transit system in Fairbanks' extreme weather conditions.

Together with Paul, explore the history of Fairbanks, the impact of its discontinuous permafrost tundra on infrastructure, and the exciting new improvements with a brand-new transit facility. Tune in for a blend of history, adventure, and insights into making transit work in one of America's most fascinating and rugged landscapes.

Coming up next week we head to the opposite corner of the U.S. and Miami! We're going to highlight the new Miami-Dade electric bus depot with Eulois Cleckley and Angel Andre Chavarria and how this first-in-the-nation project is going to put Miami at the forefront of battery electric transit.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Fairbanks Transit: Harnessing Extreme Weather for Extreme Innovation

00:26 Journey Through Alaska: From Anchorage to Fairbanks

01:56 Exploring Fairbanks: History and Modern Day

06:14 Fairbanks' Unique Environment and Challenges

11:07 Fairbanks Transit System: Innovations and Operations

19:27 Future of Fairbanks Transit and Final Thoughts

21:48 Coming up next week on Transit Unplugged

Anchorage: Transit on the edge of the wilderness

Wed, 07 Aug 2024 09:00:00 -0400

Imagine running a transit system where moose crossing the road in town is just your average day. Where winters are long, dark and cold, but summer is hot and has 22 hours of daylight.

That's transit in Alaska.

In this first of two episodes from Alaska, Paul Comfort takes us to Anchorage. This week you'll hear from Jamie Acton, Executive Director of Public Transportation, and Bart Rudolph, Transit Planning & Communications Manager for the Municipality of Anchorage talking about the system and what it's like to be Alaskans.

Paul delves into what makes Anchorage's transit system unique, and the challenges they face with lowering emissions and alternative fuel sources. They also discuss Anchorage's active lifestyle, the U-Pass program for employers, and the communal spirit of Alaskans. Paul shares his reflections on the remarkable natural beauty and historic significance of Alaska, providing listeners with a gritty, on-the-scene experience.

Next week, we'll bring you part 2 from Fairbanks, the most Northern large city in the U.S., where the temperatures go from -60F in the winter to +95F in the summer.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

0:00 Anchorage: Transit on the edge of the wilderness

00:05 Introduction to Transit Unplugged

01:24 Road Trip Series Overview

02:13 Personal Reflections on Alaska

03:37 History of Alaska: Seward's Folly

05:12 Anchorage Transit Insights

09:39 Challenges and Innovations in Anchorage Transit

13:06 Unique Aspects of Living in Alaska

18:02 Conclusion and Next Episode Preview

18:53 Coming up next week on Transit Unplugged

Inside Sacramento’s transit system: TOD Initiatives and Safety Innovations with CEO Henry Li

Wed, 31 Jul 2024 09:00:00 -0400

Get ready for a packed episode as we welcome Henry Li, CEO of the Sacramento Regional Transit District (SacRT), to the show. Henry takes us behind the scenes of SacRT, sharing insights into the major initiatives currently shaping the future of transit in the region like students ride free program and transit oriented development (TOD).

We'll dive into how transit-oriented development is transforming Sacramento, the innovative approaches SacRT is taking to ensure rider safety, and the challenges and successes they faced along the way.

Henry's impressive career in the transit industry brings a wealth of knowledge to our discussion. From his start in Atlanta at MARTA to leading one of the nation's most dynamic transit systems, Henry's journey is nothing short of inspiring.

Coming up next week we start a two-part series from Paul's trip to Alaska. First up is Alaska's largest city, Anchorage, where you're never more than 15 minutes from wilderness and the transit system is built for outdoor adventure.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

0:00 Inside Sacramento's transit system: TOD Initiatives and Safety Innovations with CEO Henry Li

00:13 Road Trip to Sacramento and Alaska

00:40 Sacramento Heatwave and SacRT Introduction

01:04 Interview with Henry Li: Challenges and Achievements

05:40 Innovative Safety and Security Measures

10:17 Systematic Project Management at SacRT

15:10 Transit Oriented Development Initiatives

17:55 Transition to Zero Emissions

19:52 Henry Li's Career Highlights and Community Impact

22:25 Coming up next week on Transit Unplugged

Special Episode: Books and New Transit Funding with Paul Comfort and Davey Kim

Wed, 24 Jul 2024 09:00:00 -0400

Today, Paul Comfort, Transit Evangelist and SVP/Chief Customer Officer at Modaxo, and Davey Kim SVP/Principal, National Transportation Policy and Multimodal Strategy, at WSP USA, join METRO’s Executive Editor Alex Roman.

Topics include:

Paul’s “The New Future of Public Transportation” book.
The Federal Government’s Role in Funding Public Transit.
Political Will to Replace Both the Federal and State Gas Taxes.
Identifying Tomorrow’s Forward-Thinking Leaders.

Make sure you're signed up for the METRO Express newsletter, so you don't miss another METROspectives.

Original show notes from: https://www.metro-magazine.com/10224317/books-and-new-transit-funding-with-paul-comfort-and-davey-kim

Follow and connect with METRO Magazine on social media!

Connect with METRO on LinkedIn.

Like METRO on Facebook.

Follow METRO on Twitter.

Prefer to listen? Check out the METROspectives podcast!

Subscribe to METROspectives on Apple Podcasts.

Follow METROspectives on Spotify.

SMART Moves: Dwight Ferrell on Public Transit Innovations in Detroit

Wed, 17 Jul 2024 09:00:00 -0400

In this episode of Transit Unplugged, host Paul Comfort interviews Dwight Ferrell, General Manager of SMART (Suburban Mobility Authority for Regional Transportation) in Southeastern Michigan. Dwight shares lessons from his lengthy career in public transportation, from a bus operator in Dallas to leading multiple transit agencies across the U.S. The discussion covers SMART's innovative service for the NFL draft in Detroit, how to do the same thing for other events, addressing the changing face of ridership, and bus operator staffing challenges.

Dwight delves into lessons in leadership, the future of transit technology, and adapting services to meet the evolving needs of younger generations. The episode also highlights SMART's efforts to improve employee engagement and attract a diverse workforce. Which is already reaping rewards with the fewest number of operative vacancies in years.

Coming up next week, we have a feed drop from an appearance Paul made on another podcast. This time it's METRO Magazine's METRspectives hosted by Executive Editor Alex Roman. Paul is joined as a guest by Davey Kim, SVP/Principal, National Transportation Policy and Multimodal Strategy, at WSP USA. In this interview Alex, Paul, and Davey talk about several hot transit topics including federal funding for transit and weaning ourselves off gas taxes as we drive fewer and fewer fossil fuel vehicles.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

0:00 Dwight Ferrell

00:05 Introduction and welcome to Transit Unplugged

01:32 NFL Draft and Shuttle Service

02:25 Challenges and Solutions in Transit

04:52 Technology and Future Plans

06:37 Generational Shifts and Public Transit

09:56 Leadership and Industry Insights

11:55 Employee Engagement and HR Initiatives

14:41 Concluding Thoughts and Farewell

21:08 Coming up next week on Transit Unplugged

Ron Kilcoyne on the Three Essentials for Growing Transit Ridership

Wed, 10 Jul 2024 09:00:00 -0400

Join Transit Unplugged host Paul Comfort as he dives into the critical issue of boosting post-pandemic transit ridership with Ron Kilcoyne. Ron is a seasoned transit professional with over 40 years in the industry, leading several transit agencies, and now a transit researcher and consultant.

Ron and Paul explore some innovative solutions to increase ridership, emphasizing a 'three-legged stool' of service design, marketing, and operations.

This conversation combines both practical advice and strategic insights into rebuilding public transportation systems to meet current and future demands. Ron dives into his research into understanding how service design and ridership intertwine and showing it's not always the urban agencies that take the ridership crown.

Don't miss Ron's expert analysis and actionable recommendations to help your agency thrive in the new era of transit.

Next week on the show we have GM of SMART (Suburban Mobility Authority for Regional Transportation) outside of Detroit, Dwight Ferrell talking about supporting the NFL Draft with transit and some critical leadership advice for everyone looking to move up in the industry.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:05 Introduction to Transit Unplugged

00:15 Challenges in Post-Pandemic Ridership

01:54 Interview with Ron Kilcoyne

01:57 Ron Kilcoyne's Background and Experience

03:53 The Three-Legged Stool of Transit Ridership

04:44 Marketing and Operations in Transit

07:14 Improving Transit Service and Accessibility

12:48 Case Studies and Research Findings

16:34 Recommendations for Transit Agencies

22:08 Conclusion and Final Thoughts

22:26 Coming up next week on Transit Unplugged

Special Episode: Lunch with Leon featuring Paul Comfort and Simon Reed

Wed, 03 Jul 2024 09:00:00 -0400

Make sure you visit and subscribe to Lunch with Leon for great transit insights every week.

https://audioboom.com/channels/5028700-lunch-with-leon

Below are the original show notes:

This week, Leon is joined by transport evangelist Paul Comfort and technology expert Simon Reed to discuss Paul’s latest book, The New Future of Public Transportation. Listen now for a deep dive into the hot topics in the transit industry as well as insights from the book featuring expertise from 30 transport leaders worldwide.

Passenger Transport: www.passengertransport.co.uk

Transit Unplugged podcast: https://transitunplugged.com/

Transit Insights from Hong Kong, Singapore, and London with Adam Leishman

Wed, 26 Jun 2024 09:00:00 -0400

Here's a stat you don't hear every day: over the course of his career (so far), Adam Leishman has helped move over 1.8 billion people. Billion. With a "b." I guess that's what happens when you've worked in three of the top transit cities in the world: London, Singapore, and Hong Kong.

In his conversation with host Paul Comfort, Adam talks about Hong Kong's transit model where transit companies operate as true commercial businesses that receive no support or subsidy from the government. Adam's experience working in transit from Australia to Europe to Asia has shown him the true value of transit to society, and one of the most important things we can do is just get people out of cars and onto buses and trains.

Paul and Adam also talk about:

How the Hong Kong system works
Adam's global transit career
Adam's media business started in the midst of the pandemic which is now the second largest advertising agency in Hong Kong
Living car free for nearly 10 years

You'll also learn about Adam's approach to leadership and where he sees transit needs to go in the future if it wants to be successful over the long term. This is one of those interviews where just when you think someone couldn't say more profound things, they do. Make sure you listen all the way to the end for Adam's transit vision.

Next week we have a holiday week special! Paul appeared on the Lunch with Leon podcast recently so we're going to bring that episode to you next week. On that episode Paul talks about his book with the host and one of the book's contributors, Simon Reed.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction to Hong Kong's Unique Transit System

00:48 Meet Adam Leishman: CEO of Bravo Holdings

01:06 Hong Kong's Public Transit: A Deep Dive

03:12 Challenges and Innovations in Hong Kong's Transit

04:10 Understanding Hong Kong's Transit Operations

06:37 Revenue Models and Media Ventures

11:00 Global Transit Insights and Future Trends

13:50 Adam's Family Legacy in Public Transport

19:36 Final Thoughts and Closing Remarks

24:26 Coming up next week on Transit Unplugged

Erick Van Wagenen, CEO WeDriveU, on Innovation and the Future of Transit Contracting

Wed, 19 Jun 2024 09:00:00 -0400

In this episode Paul Comfort interviews Erick Van Wagenen, CEO of WeDriveU, formerly National Express. They discuss the transformation of National Express, the North American Transit Alliance, and the evolving role of contractors in public transportation. Additionally, Erick reflects on his 18-year career with WeDriveU, where he progressed from assistant general manager to CEO, and discusses the rebranding and strategic initiatives under his leadership.

Erick shares his insights on industry trends, including electrification, addressing labor shortages, and leveraging innovation to help operators drive more safely. Erick and Paul also discuss the impact of inflation on costs and how strong partnerships with agencies paves the way through the rough spots.

And we don't usually get into other forms of transit like on-campus shuttles, but these connections are fundamentally important to schools and the community. Erick talks about campus transportation systems, like at Princeton University, that connect students and the larger community together. Finally, Erick reflects on WeDriveU's approach to global operations, adapting to post-COVID challenges, and how contracting helps shape the future direction in the transit sector.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction to Transit Unplugged

02:02 Interview with Eric Van Wagenen Begins

02:25 National Express and WeDriveU Overview

03:00 Global Operations and Services

03:59 Entrepreneurial Spirit and Customer Success

06:57 Industry Trends and Challenges

08:55 Innovation in Transportation

12:19 Campus Transportation Focus

13:47 Future of Public Transportation

14:42 Impact of Inflation on Contracting

16:39 Conclusion and Final Thoughts

16:53 Coming up next week on Transit Unplugged

NYC Stalls on Congestion Pricing: A Deep Dive with Matthew Daus

Wed, 12 Jun 2024 09:00:00 -0400

Plus policing on the subway and upcoming transit conferences.

Last week, New York Governor Kathy Hochul abruptly put a stop to New York City's planned congestion charges due to come into effect June 30th. This announcement took nearly everyone by surprise, critics and supporters alike, and this week we have Matthew Daus return as our guest to talk about this sudden change, what it means for the New York MTA's budget, and if congestion pricing will return to the city.

We've talked about congestion pricing many times on the show before, from Matthew a year ago to the outgoing head of MTA Rich Davey and just recently Transport for London's Andy Lord. It's a hot topic with strong opinions on both sides of the issue. With congestion charging in NYC seen as a test bed for cities like Los Angeles and San Francisco, its fate is now uncertain in the U.S.

Matthew and Paul continue the discussion on another hot topic right now: transit safety and policing. Recently the U.S. National Guard was deployed in the New York Subway to fight rash of violent incidents. Matthew and Paul talk about safety in transit and how it affects returning ridership.

Paul and Matthew wrap up their conversation with a discussion of the International Association of Transportation Regulators upcoming conference in October and their new collaboration with the CoMotion conference.

Next week, Erick Leishman CEO of WeDriveU (formerly National Express), talks with Paul about the state of contracting in the U.S. and its essential role in delivering innovative transit solutions.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction and Breaking News

00:51 Expert Guest Introduction: Matthew Daus

02:33 Discussion on Congestion Charging

11:10 Crime and Safety on the New York Subway

15:56 Matthew Daus' Professional Roles and Upcoming Conference

20:18 Collaboration with CoMotion

21:58 Conclusion and Final Thoughts

22:29 Coming up next week on Transit Unplugged

Hill Testing, Hydrogen, and Electric Ferries: Halifax Transit’s Green Innovations with Dave Reage

Wed, 05 Jun 2024 09:00:00 -0400

While in Halifax, Canada filming Transit Unplugged TV, Paul sat down with Dave Reage, Executive Director of Halifax Transit and First Vice Chair of the Canadian Urban Transit Association (CUTA) to talk about his transit system, testing their new electric buses, and building new ferry terminals for an electric ferry fleet (a first in Canada). Dave shares insights into Halifax's rapid growth, his background, and the challenges and innovations facing the industry in Canada. Dave talks about how critical CUTA is in molding future leaders. Before heading over to Dartmouth on the ferry for some seafood, Dave shows Paul around the future Mill Cove Ferry Terminal and talks about their new electric ferries. Dave details plans for a bus rapid transit network and the adoption of new fare technologies like open payment systems.

"I've been telling my team to keep in mind, the last time we had a transition this significant, we were actually going from trolley buses to diesel buses, so it's all kind of coming full circle now. And the testing piece is so crucial because we need to learn everything we can and make sure we know how it's going to work, make sure it's going to work, before we ever put it out into public service. Although the bus itself is very similar to the untrained eye, so many systems are different, new, modern. From safety to reliability, we need to make sure we've tested everything out very thoroughly and we're comfortable with." - Dave Reage

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction by Paul Comfort

03:19 Welcome to the show

03:31 Overview of Halifax Transit

04:03 Electric and Alternative Fuel Buses

06:25 Funding and Structure of Halifax Transit

09:58 Ferry System Expansion

17:49 CUTA and career development

21:24 What's coming up for Halifax Transit

22:43 Bus Manufacturing Issues

24:08 Coming Up Next Week on Transit Unplugged

Planning for Savannah’s Expanded Transit Future with Faye DiMassimo

Wed, 29 May 2024 09:00:00 -0400

This week Paul chats with Faye DiMassimo, CEO and Executive Director of Chatham Area Transit Authority (CAT) in Savannah, and soon to be Chief of Planning and Economic Development for the City of Savannah. Paul and Faye discuss the recent APTA Public Transit CEO Conference, Faye's career path (including recent promotion), and the innovations at CAT, including hybrid ferries, an electric microtransit pilot, and their long-term fiscal plan.

They get into how CAT is preparing for the fiscal cliff as COVID federal relief runs out and challenges getting grants based on local matches. Faye reflects on how transit CEOs support each other in good times, and bad. Paul and Faye close with a special coda about new role in the City of Savannah, continuing her mission to improve public mobility for everyone in Savannah. The episode highlights the importance of community, equity, and sustainability in public transit.

Next week we have repeat guest Dave Reage giving Paul a tour of Halifax by land and sea!

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:05 Welcome to Transit Unplugged

01:10 Interview with Faye DiMassimo

01:56 Hosting the APTA CEO Summit in Savannah

02:34 Challenges and Opportunities for Transit CEOs

06:46 The Evolution of Faye's Career in Transit

09:35 Inside Savannah's Transit System: CAT

13:38 Savannah's Charm and History

15:55 Innovations in Transit: Electric Microtransit and More

17:41 Master Planning for the Future of Transit in Savannah

19:48 Preparing for the Fiscal Cliff and Closing Thoughts

24:56 Update to this interview

28:04 Coming up next week on Transit Unplugged

Tackling today’s biggest challenges at four transit agencies

Wed, 22 May 2024 09:00:00 -0400

Across North America there are four fundamental issues facing transit agencies:

Getting enough buses
Getting enough people to fix and drive the buses
Getting enough funding to keep running the buses
Getting (cyber)secure

The bus manufacturing crisis is forcing many transit agencies to get creative at keeping buses running longer. Workforce shortages mean agencies are getting creative at finding and hiring enough people. With a fiscal cliff looming for many agencies, finding ways to save money and still offer the same level of service means finding some new ways to connect people on something other than a 40 foot bus. And every week someone makes the news for getting hacked, so keeping systems secure is a lot harder than it used to be.

Joining Paul on stage for a transit leaders roundtable at TripSpark Ignite are:

Pam Shepherd, Executive Director, Federated Transportation Services of the Blue Grass
Ryan Landers, General Manager Lawton Area Transit
Randy Anderson, Operations IT Systems Administrator CityBus – Greater Lafayette Public Transit
Matt Maier, Director of Operations Lake Tran

What makes this roundtable unique isn't that they are talking about these issues, but that they've found creative and innovative ways to address them. Learn how:

Simple ads on buses are getting more applications
Creating flexible schedules has brought in a whole new group of drivers
Making sure every usable part of a bus at the end of its life is used to extend the service life of the rest of the fleet
Auditing your system is the first step to actively preventing hacks on your systems

Sit back and enjoy a fun, interesting, and informative discussion about the top issues facing our industry and how four agencies are meeting them head on.

Next week on the show we have an interview with Faye DiMassimo. When Paul interviewed her, she was leading Chatham Area Transit in Savannah, Georgia, but since then she has a new job with the City of Savannah. Her job still involves connecting people, but has a much bigger and more interesting mandate than transit alone. It's not often we have an interview where we get to talk with someone before and after a career transition. Make sure you tune in for this one!

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:04 Introduction from Tris Hussey, Editor Transit Unplugged

01:11 Transit Leader Roundtable at TripSpark Ignite

01:51 Introducing the Panelists: Leaders in Transit

02:23 Tackling Transit Challenges: From Driver Shortages to Public Amenities

06:00 Innovative Solutions and Success Stories in Transit

11:25 A Day in the Life of Transit Leaders

22:38 Navigating Post-COVID Challenges and Opportunities

23:18 Ridership and Revenue Trends: A Closer Look

25:06 Innovative Solutions for Transit Systems

33:33 Embracing Technology for Future Growth

37:32 Personal Insights and Agency Success Stories

42:07 Coming up next week on Transit Unplugged

Planes, trains, buses, and boats. Andy Lord has it all in London

Wed, 15 May 2024 09:00:00 -0400

Transport for London (TfL) covers every transport means possible from the iconic red double-deck buses to The Tube to trains and even ferries. Which means the person in charge of it all has a lot going on at any given moment. Andy Lord, Commissioner for TfL spent over 25 years in aviation before coming to transit in 2019 to run The Tube with then Commissioner Andy Byford. Sitting down with Paul, Andy about his career and the enormity of the job of managing nearly 30,000 people moving millions of people a day.

Andy tells Paul how the mix of contracting, direct operation, and concessions keeps everything moving across the entirety of London and beyond.

But most of all Andy sees himself as a steward for the future of TfL. You'll hear about his plans to hit zero emissions and keep a system that still has Victorian-era infrastructure up-to-date, safe, and efficient.

Next week on the show we have a transit leaders roundtable recorded live at TripSpark Ignite. This episode hits on the biggest issues facing transit today: budgets, the bus manufacturing crisis, hiring enough people, and cyber security.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Host: Paul Comfort
Producer: Paul Comfort
Editor and Writer: Tris Hussey
Executive Producer: Julie Gates

Special thanks to:

Brand Design: Tina Olagundoye
Social Media: Tatyana Mechkarova
Marketing Content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Transit Unplugged Featuring Andy Lord, Commissioner of Transport for London

00:11 Introducing Andy Lord: London's Top Transport Official

00:27 A Year of Leadership: Andy Lord's Journey and Achievements

03:02 Inside TfL's Successes: From Surplus to the Superloop

05:16 The Scale of TfL: Operations, Fleet, and Staff

07:06 Funding and Structure: How TfL Operates Within London's Government

08:38 From Airlines to Underground: Andy Lord's Career Path

16:07 Innovations and Challenges: Moving Towards a Zero Emission Fleet

18:35 Congestion Charging and ULEZ: London's Approach to Traffic and Emissions

23:44 Looking Ahead: Technology, Accessibility, and Learning from Others

29:12 Coming up next week on Transit Unplugged

Celebrating Paul’s Newest Book: The New Future of Public Transportation

Wed, 08 May 2024 09:00:00 -0400

This week we're celebrating the release of Paul's newest book, The New Future of Public Transportation, which is the sequel to The Future of Public Transportation published early in 2020. To say public transport faced an crisis or inflection point in the past four years is an understatement.

In this updated edition, Paul collected essays by 30 transit leaders from around the world covering every major topic facing transit today from workforce to safety, infrastructure to faring. On the show today Paul chats with two of the contributors, Dr. Karen Philbrick, Executive Director of the Mineta Transportation Institute, and Paige Malott, high speed rail researcher with the International Union of Railways about their chapters and their ideas on the future of public transit.

We conclude the episode with Paul talking about what's covered in each of the chapters of the book and the people who wrote them. Make sure you listen right to the end of the show so you don't miss it!

You can order the book on Amazon now: https://www.amazon.com/dp/1468607618?ref_=cm_sw_r_cp_ud_dp_1B7E4H4QFZVKHANFW7DS

Next week we have Andy Lord Commissioner for Transport for London (TfL). TfL is the largest public transport network in the world covering nearly every transport mode possible. It's a huge job and you get to hear not only about this massive system, but how Andy's experience in the aviation industry prepared him for the job.

If you have a question for Paul about anything related to public transit, zap him an email at paul.comfort@transitunplugged.com. Paul might even read and answer your question on a future episode of the podcast.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:05 Introducing The New Future of Public Transportation

02:29 Diving into Hot Topics with Dr. Karen Philbrick

17:38 Exploring High Speed Rail with Paige Malott

27:49 About the Book and Contributors

27:56 A Comprehensive Overview of Book Contributors

29:52 The Future of Public Transportation: A Global Perspective

33:31 Zero Emission Vehicles and the Future

34:35 Data, AI, and Cybersecurity in Transit

35:00 Funding, Faring, and the Fiscal Cliff

35:35 Geographic Futures and Global Insights

36:12 Coming up next week on Transit Unplugged

Launching Successful Innovations at SEPTA with Emily Yates

Wed, 01 May 2024 09:00:00 -0400

In a previous episode we talked about SEPTA's innovative SCOPE (Safety, Cleaning, Ownership, Partnership, and Engagement) program -- https://transitunplugged.com/transit-unplugged-podcast/how-septa-is-making-a-difference-in-the-lives-of-vulnerable-people/ -- and how it was helping the city's most vulnerable people. This week we get the big picture from the woman at the head of it all.

Emily Yates reports right to CEO Leslie Richards and leads a team that's willing to take a risk on something new and if it doesn't pan out, learn from it and move on. Her recent pilot on using AI-powered cameras to detect weapons didn't turn out like people expected. But, Emily and her team have distilled what they've learned and are looking at new ways to accomplish the same goal--keep weapons off the system.

Emily's approach to innovation is very human-focused. She thinks about things like; "How do we make transit more welcoming for women and moms? Is there more we can do help our drivers feel physically and emotionally safe? Are we doing the right things to make it easier to take transit instead of a private car?"

In the interview Emily talks about programs like:

Letting moms keep kids in strollers and not having to unpack shopping carts on buses
Solar-powered, e-ink displays at stops to show route updates and next bus information
Programs to help operator safety and mental health
SEPTA's transition to a zero-emission fleet

Plus how she navigates the process of getting buy in for these initiatives inside and outside the agency.

Coming up next week we're celebrating the release of Paul's newest book The New Future of Public Transportation with two of the contributors Dr. Karen Philbrick and Paige Malott. You can pick up a copy on Amazon https://a.co/d/dqp2red

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Introduction to Emily Yates and SEPTA Innovations

00:22 Driving Innovation at SEPTA: A Deep Dive

05:19 Enhancing Rider Experience with Real-Time Data and Accessibility

10:35 Navigating the Approval Process for New Initiatives

13:21 Focusing on Operator Safety and Well-being

17:49 The Future of Transit: Zero Emission Buses and Workforce Development

24:10 Coming up next week on Transit Unplugged

Episode 300!

Wed, 24 Apr 2024 09:00:00 -0400

Welcome to episode 300 of Transit Unplugged! When Paul started the podcast in November 2017, I don't think anyone would have thought that seven seasons later we'd be at our 300th episode.

Paul started this podcast to shine a light on the impact of transit on society and give transit leaders a chance to talk about their agencies and their careers, unfiltered and unplugged. Throughout the pandemic Paul interviewed leaders about what it all meant to transit. How were agencies dealing with health restrictions. How agencies were keeping front line workers safe.

Since the pandemic, the issues have changed. Now it's getting enough drivers, changing ridership patterns, the bus manufacturing crisis, and the looming fiscal cliff.

Paul continues to meet these issues head on with frank discussion about how agencies are addressing the challenges and how it's shaping them as leaders.

We're celebrating this milestone with a CEO Roundtable with four leading transit CEOs talking about their agencies, what it's like to be a CEO, and the challenges they face today.

Recorded live on stage with Paul are:

Frank White, III (Kansas City Area Transportation Authority)
Tiffani Scott (Paratransit, Inc.)
David Scorey (Keolis North America)
Jameson Auten (Lane Transit District)

Next week on the show, we have the Chief Innovation Officer from SEPTA (South East Pennsylvania Transportation Authority) Emily Yates talking about not just the innovations she's leading, but the entire process of innovating in public transit overall.

0:00 Transit Unplugged Episode 300!

00:05 Introduction by host and producer, Paul Comfort

01:35 Welcome to Transit Unplugged Live: CEO Roundtable

02:04 The State of Public Transit: Challenges and Changes

03:42 Innovative Solutions in Transit: Sacramento's Story

06:19 Addressing Transit's Relevance and Financial Sustainability

06:45 Operational Efficiency and Service Adaptation in Boston

09:47 Redefining Transit's Role in the Community

13:52 The CEO Experience: Leading in Transit

23:39 Lightning Round: Future Directions and Innovations

29:14 Coming up next week on Transit Unplugged

Welcome to Transit Unplugged!

Wed, 24 Apr 2024 09:00:00 -0400

Transit Unplugged, the world's leading podcast for transit professionals, is hosted and produced by Modaxo SVP and transit evangelist Paul Comfort. Each week, Paul sits down with public transit leaders from around the world to talk about their agencies, how they're facing current challenges, their thoughts on the future of public transit, plus insights into their careers and their approaches to leadership.

You'll learn exactly what it's like to lead a transit agency, big or small, urban or rural, from the people who are in the chairs doing the job. Tune in to hear these unfiltered, unscripted, and unplugged conversations with the people who are shaping public transit today and tomorrow. Find us wherever you listen to podcasts.

System Redesign and Transit Revival in Madison with Justin Stuehrenberg

Wed, 17 Apr 2024 09:00:00 -0400

Justin Stuehrenberg GM of Madison Metro and his team used COVID as the impetus to finally put a long-planned system redesign into motion and completed it in June 2023. Since then they've seen a 15% increase in ridership. Justin and Paul talked about how his new network works, how geography figured into it, and the new bus rapid transit (BRT) lines coming soon that will use battery electric buses charged en route with overhead pantographs.

Also in this episode:

Being part of city government--the good and bad
Working with multiple city councils for approvals and funding
Justin's path from designing airplane engines to transit engineering and planning.

Coming up next week...

It's episode 300! Yes, we're celebrating 300 episodes with the ThinkTransit CEO Roundtable, covering the most pressing issues in transit today with four of the industry’s most influential CEOs.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Welcome to Transit Unplugged

00:15 Introducing Justin Stuenberg and Madison Metro Transit

01:38 Madison's Unique Transit Challenges and Solutions

05:13 Funding and Operational Structure of Madison Metro

07:03 Revolutionizing Transit: Bus Network Redesign and BRT Implementation

18:15 Looking Ahead: Future Projects and Personal Insights

21:43 Coming up next week on Transit Unplugged

Public Transport Insights and Innovations in the Middle East from UITP MENA

Sun, 14 Apr 2024 20:00:00 -0400

In this special episode we have guest host, and past guest, Dr. Kaan Yildizgoz hosting a live CEO roundtable from the Modaxo booth at the UITP MENA Transport Congress and Exhibition. Kaan is joined by:

Renée Amilcar: President of UITP & General Manager of OC Transpo, Canada
Abdulla Al Marzouqi: Director General – Integrated Transport Centre (ITC), Abu Dhabi
Mohammed Obaid Al Mulla: Member of the Board of Directors of Roads and Transport Authority & Chair of UITP MENA Division, Dubai

Kaan and his guests talked about not only public transport in the Middle East post-COVID, but also the exciting future in what has been a very car-centric region. In previous episodes of Transit Unplugged from the Middle East, one of the most interesting things has been the interweaving of taxis into the larger public transport system. Now with autonomous taxis becoming a reality, even more exciting opportunities are happening in the region.

Now with metro systems being built across the region, as well as zero emissions fleets, the Middle East is showing its colors as one of the most innovative regions in the world.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Dr. Kaan Yildizgoz, guest host
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Welcome to the Transit Unplugged CEO Live Roundtable

00:03 Introduction from Kaan Yildizgoz

00:51 Introducing the Panelists: Leaders of Global Mobility

02:32 Exploring Post-COVID Mobility Trends and Priorities

04:18 Focusing on the Middle East: Challenges and Innovations in Mobility

10:38 The Future of Mobility: Digitalization and Autonomous Taxis

19:10 Concluding Remarks and Future Aspirations in Mobility

23:42 Thank you for listening

Public Transit Trumps Politics in Oklahoma City with Mayor David Holt

Wed, 10 Apr 2024 09:00:00 -0400

Usually on Transit Unplugged we bring you the voices and stories of transit leaders from around the world, but this week we have something a little different. Join Paul as he sits down with Oklahoma City Mayor David Holt to talk about transit, politics, and changing how people view public transit in his city.

As David describes it, like many cities West of the Mississippi, Oklahoma City was planned, developed, and built for cars. Transit was seen as transportation of last resort. What this translated into was a sporadic and sparse transit system where people could wait a hour for the next bus after walking miles to get to a stop that's just a stick in the mud.

David and his predecessor thought it was time to change that and create a modern, robust transit system in Oklahoma's capital city. Now the city is building out its bus route network, putting in bus rapid transit (BRT), and looking at light rail to connect two key suburbs. David's plan hinges on doing big things in small steps over the course of a few years. Instead of proposing a massive light rail network, he's proposing this smaller, focused project to prove it out and build support for the project over the long-term.

We think you'll enjoy this refreshing discussion from a pro-transit politician who is building support regardless of your politics.

Coming up next week on the show we have Justin Stuehrenberg, General Manager of the Madison Metro Transit System talking about his big projects happening in his city.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Welcome to Transit Unplugged

00:05 Introducing Mayor David Holt and Oklahoma City's Transit Vision

02:04 The Geography and Demographics of Oklahoma City

05:33 Embark: Oklahoma City's Public Transit System

07:42 The Evolution of Public Transit in Oklahoma City

12:37 Funding Transit: The Role of MAPS Initiatives

16:32 The Future of Transit: Regional Transit Authority and Light Rail Plans

22:32 Political Perspectives on Transit and Closing Thoughts

27:24 Coming up next week on Transit Unplugged

Tom Gerend and KC Streetcar contribute billions to Kansas City’s economy

Wed, 03 Apr 2024 09:00:00 -0400

Update July 31, 2024: This podcast episode, the companion podcast episode, and the Transit Unplugged TV episode were honored with a Spotlight Award by the South West Transit Association. More info here: https://transitunplugged.com/transit-unplugged-2024-spotlight-award/

We kicked off 2024 with an episode with Rep. Earl Blumenauer--https://transit-unplugged.captivate.fm/portland-streetcar--who could be credited for the modern streetcar boom in America, and this week we see how streetcars actually drive billions in economic development in Kansas City. Streetcars aren't just moving people and connecting the city in Kansas City, they are driving businesses like the aptly named Streetcar Grill which stands in what used to be a parking lot.

Tom Gerend has been part of the Kansas City streetcar project since the beginning, first as part of the planning organization that put the project in motion and now as Executive Director of KC Streetcar. For Tom, this streetcar network is his baby; it's a project that creates a legacy for all of Kansas City. But that's not where we start off the interview.

Historic Union Station in Kansas City was left to rot and ruin; almost demolished from disuse, but a ballot initiative brought it back to life and is now a landmark for the city. Union Station isn't just a transportation hub for the streetcar and Amtrak, it's a gathering place for the entire city. Tom took Paul for a tour of this architectural jewel and everything that's inside, including a model train exhibit and a science museum!

From Union Station, Tom takes Paul on the streetcar to tell him all about the network and its contributions to the city. From low floors that make it easy for anyone to board to keeping the system fare-free, KC Streetcar is fast becoming integral to the city.

Paul and Tom finish up at the Streetcar Grill and talk more about his career, the plans for the streetcar network, and the economic benefits it's brought to the city.

And if all of this sounds amazing, you can see it all on April 11th on Transit Unplugged TV! Make sure you subscribe on YouTube so you don't miss this episode! https://www.youtube.com/@transitunplugged

In case you missed last week's episode with KCATA CEO Frank White, give it a listen now to learn more about Kansas City and its transit system: https://transitunplugged.com/transit-unplugged-podcast/frank-white-iii-kcata-tod/

Additional music by Kemet the Phantom "Get Out" ft. The Pharoahs iTunes - https://goo.gl/JFk66P . Used with permission.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Tom Gerend and KC Streetcar contribute billions to Kansas City's economy

00:03 Introduction from host Paul Comfort

00:21 Exploring the KC Streetcar with Tom Gerend

00:41 Union Station: A Historical Gem in Kansas City

01:09 On Board the KC Streetcar: A Ride Through Innovation

06:13 Expansion and Development: The Future of KC Streetcar

14:13 The No-Fare System: A Model for Urban Transit

22:43 At The Streetcar Grill

22:43 Economic Impact and Community Development

26:07 Reflecting on the Journey: Tom Gerend's Vision for Kansas City

27:15 Coming up next week on Transit Unplugged

Can KCATA Make Transit Oriented Development a Reality in Kansas City?

Wed, 27 Mar 2024 09:00:00 -0400

Frank White III is a strong advocate of Transit Oriented Development (TOD) and has a track record of making it happen. He oversaw TOD for Kansas City Area Transportation Authority (KCATA) before becoming CEO nearly two years ago, now faced with a fiscal cliff, Frank is pushing KCATA into the future of transit and TOD.

KCATA was one of the first systems to go fare free during the pandemic, but that decision to keep people riding has a clear cost--KCATA doesn't have farebox revenue to close funding gaps, but TOD could change that. Developing land managed by the agency could bring in not only more revenue for the agency, but also an economic boost for the region. Already the KCATA MAX BRT (Bus Rapid Transit) line is connecting parts of the city cut off from one another, and combined with KC Streetcar (a separate but cooperative agency), brings real economic development to both sides of the Kansas-Missouri border.

To make this all happen Frank has to undo decades of KCATA neglecting its role to manage and oversee transportation and development for the entire two-state, seven-county region. Listen to this conversation with Paul Comfort including a conversation on TOD while riding the MAX BRT line through the city.

Next week we stay in KC and learn about the streetcar system and how it's creating connections and economic opportunity in the city--including the Streetcar Cafe born on the streetcar line thanks to bringing people to the area.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Frank White, III and KCATA

00:57 Inside the Kansas City Area Transportation Authority

01:44 Frank White III: From Marketing Director to CEO

02:56 Revolutionizing Public Transit in Kansas City

05:14 Navigating Financial Challenges and Fare-Free Transit

08:47 Empowering the Team and Defending Transit's Value

12:48 Exploring Transit-Oriented Development (TOD) in Kansas City

15:34 The Future of Transit: BRT Lines and Beyond

20:56 Wrap up with Paul Comfort

21:45 Coming up next week on Transit Unplugged

Special Episode: Are we thinking about cars the wrong way? from The Future of Mobility Podcast

Wed, 20 Mar 2024 09:00:00 -0400

Welcome to another special edition of Transit Unplugged featuring an episode from another transit podcast. This time we welcome past guest Brandon Bartneck with an episode from The Future of Mobility featuring autonomous vehicle visionary Larry Burns. The episode was released in August 2023. The original show notes are below:

Aug 2023 https://brandonbartneck.com/futureofmobility/larryburns2/

Larry Burns is a pioneer in the electrified and automated vehicle space, highly successful industry veteran, and author of Autonomy: The Quest to Build the Driverless Car – And How It Will Reshape Our World. Larry joins the Future of Mobility podcast for a second time, previously appearing on Episode 93: https://brandonbartneck.com/futureofmobility/larryburns/

Key topics in this conversation include:

The true objective for transportation, and why we buy cars
Why accessibility trumps speed
The need to get the crash out of the system and get the mass out of the system
What automakers have missed over the past few decades
How we can create a safer transportation ecosystem
Why Larry is so optimistic about the future

Listen here:

Apple Podcasts: link

Google Podcasts: link

Spotify: link

Links:

Larry’s website: https://www.lawrencedburns.org/
Autonomy book: https://www.amazon.com/Autonomy-Quest-Driverless-Car-Reshape/dp/0062661124

Larry’s Bio:

Larry Burns advises organizations on the future of mobility, logistics, manufacturing, energy and innovation. He is a member of the Board of Directors of Niron Magnetics. His current clients include Kitson & Partners, Nanoramic Laboratories, Neural Propulsion Systems and Securing America’s Future Energy (SAFE).

Larry served as General Motors Corporate Vice President of Research & Development and Planning from 1998-2009. After leaving GM, Larry has been a Professor of Engineering Practice at the University of Michigan, the Director of the Program for Sustainable Mobility at Columbia University, a consultant to Google Self-Driving Cars/Waymo and an advisor to several major companies.

Larry is the author of Autonomy: The Quest to Build the Driverless Car—And How It Will Reshape Our World (with Christopher Shulgan and published by Ecco / HarperCollins on August 28, 2018).

Future of Mobility:

The Future of Mobility podcast is focused on the development and implementation of safe, sustainable, effective, and accessible mobility solutions, with a spotlight on the people and technology advancing these fields.

linkedin.com/in/brandonbartneck/

brandonbartneck.com/futureofmobility/

Rethinking Mobility: Prioritizing Accessibility Over Speed

00:03 Introduction from Paul Comfort

00:47 Future of Mobility with Brandon Bartneck and guest Larry Burns

02:24 Discussion on the Importance of Accessibility in Transportation

07:44 Exploring the Future of Mobility and Transportation

30:18 The Importance of Accessibility and Efficiency in Transportation

31:01 The Role of Autonomy in Enhancing Transportation

32:23 The Impact of Vehicle Mass and Speed on Safety and Sustainability

43:04 Exploring Business Opportunities in the Future of Mobility

46:43 The Role of Technology and Innovation in Shaping the Future of Transportation

01:03:37 Coming up next week on Transit Unplugged

Can Hydrogen Hubs Push Hydrogen to the Forefront of Transportation Fuels?

Wed, 13 Mar 2024 09:00:00 -0400

Hydrogen is one of the hottest topics in transit right now, but hydrogen is facing a huge challenge to reduce its cost and increase its availability across North America (and the world). Paul sits down with Stark Area Regional Transit Authority (SARTA) CEO Kirt Conrad--who manages the largest fleet of hydrogen fuel cell buses outside California--and Ballard Power Systems Dir of Market Development and Public Affairs, Tim Sasseen to talk about hydrogen as a fuel, how hydrogen fuel cells work, and how the hydrogen hub project will break down barriers to adopting hydrogen as the zero-emissions fuel of choice.

If you're interested in learning more about hydrogen and hydrogen fuel cells, here is a playlist of Transit Unplugged episodes on the topic: https://transit-unplugged.captivate.fm/hydrogen-fuel-in-transit

We also have a blog post on the Transit Unplugged blog explaining how hydrogen fuel cells work: https://transitunplugged.com/transit-unplugged-transit-science-understanding-hydrogen-fuel-cells/

Some of the organizations mentioned in the show:

Hydrogen Fuel Bus Council https://www.hfcbuscouncil.com/
Office of Clean Energy Demonstrations, Hydrogen Hubs https://www.energy.gov/oced/regional-clean-hydrogen-hubs-0
Midwest Hydrogen Center of Excellence https://www.midwesthydrogen.org/

Coming up next week we have another feed swap! This time we have past guest Brandon Bartneck with Larry Burns, former VP at GM and leader in the autonomous vehicle space, talking about the future of autonomous vehicles from The Future of Mobility. In the meantime, check out Brandon's podcast page for more great episodes. https://brandonbartneck.com/futureofmobility/

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Introduction to Hydrogen Fuel in Public Transportation

00:35 Insights from Experts: Kirt Conrad and Tim Sasseen

02:25 Understanding Different Types of Fuel

03:49 The Role of Hydrogen in Decarbonization

15:04 The Practicalities of Hydrogen Buses

21:57 Final Thoughts and Future Prospects

24:54 Coming up next week on Transit Unplugged

Placemaking in Tulsa: Secret Tunnels, Art Deco Buildings, and a Downtown Reborn Powered by Transit with Chase Phillips

Wed, 06 Mar 2024 09:00:00 -0400

In part two of our series featuring Tulsa, OK, host Paul Comfort gets a special tour of Downtown Tulsa with Chase Phillips, the Director of Planning for MetroLink Tulsa. Chase talks about the city's rich history, architectural wonders, and the role of transit in its development. Chase sheds light on Tulsa's transformation from a 1920s hub of oil wealth, with the largest airport in the world at the time, to a vibrant city maintaining its historic charm with a modern makeover. They tour the city, exploring some iconic Art Deco buildings, hidden tunnels, and experiencing the quiet streets of downtown Tulsa. Chase credits public transit for playing a key role in Tulsa's resurgence and shares his vision for the future of transit in the city, including expanding Bus Rapid Transit (BRT) and microtransit.

If you missed last week's episode, catch up with Paul's interview with Scott Marr, CEO of MetroLink Tulsa: https://transitunplugged.com/transit-unplugged-podcast/scott-marr-and-metrolink-tulsa-get-their-kicks-on-route-66-with-brt-and-microtransit/

Coming up next week we have a special panel talking about hydrogen fuel and the hydrogen hubs initiative in the U.S. to lower the cost of hydrogen for transportation and industry. The panel features regular guest SARTA CEO, Kirt Conrad and Tim Sesseen Dir of Market Development and Public Affairs at Ballard Power with insights into the growth of hydrogen as the fuel of the future for transportation.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Introduction and Overview

01:26 Exploring Tulsa's History and Architecture

05:25 Downtown Tulsa: A Blend of Old and New

07:07 Transit in Tulsa: Past, Present, and Future

09:23 Unveiling the Hidden Tunnels of Tulsa

13:01 Reflections on Transit and City Planning

18:00 Coming up next week on Transit Unplugged

Scott Marr and MetroLink Tulsa get their kicks on Route 66 with BRT and microtransit

Wed, 28 Feb 2024 09:00:00 -0400

In the first of two podcast episodes--and an upcoming Transit Unplugged TV episode--from Tulsa, Oklahoma, Paul chats with MetroLink Tulsa (https://www.tulsatransit.org/) CEO Scott Marr about:

His city
His career in transit
The overwhelming success of microtransit and merging it with paratransit operations
His plans for expanding Bus Rapid Transit (BRT) to Route 66 for the 100th anniversary
And the path to lower emissions with CNG and battery-electric buses

After a long career as a transit fixer across the U.S., Scott returned to Tulsa as the CEO taking the reins of a system revitalized with BRT and microtransit. But it's not all smooth sailing for Scott and his team. Plans to expand BRT to historic Route 66 for its 100th anniversary in a couple years have hit a bump in the road with a $15M shortfall caused by inflation and price increases beyond his control. Undaunted, Scott is rallying his team and seeking support from the FTA and other sources to make this happen in time.

Tulsa is also our next feature city on Transit Unplugged TV on YouTube (https://www.youtube.com/@transitunplugged) . You don't want to miss seeing all the Americana that is Route 66, plus Paul's standup comedy routine at an open mic night. Check out the episode Thursday, March 14.

Coming up next week, we stay in Tulsa with MetroLink Tulsa Director of Planning Chase Phillips talking about the unique places that make Tulsa one of the most iconic cities in the U.S.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Introduction and Background

00:21 Rebranding and the New Name

01:22 Exploring the Transit System

02:38 The Future of Transit in Tulsa

12:29 Reflections and Conclusions

17:56 Coming up next week on Transit Unplugged

Special Episode: Amtrak CEO Stephen Gardener with Art Guzzetti from The Transit Authority

Wed, 21 Feb 2024 09:00:00 -0400

This is a special episode of Transit Unplugged shared with us from our friends at the Transit Authority by APTA. Recorded live at APTA EXPO 2023 in Orlando, Florida, Art Guzzetti, VP of Policy and Mobility at APTA, interviews Amtrak CEO Stephen Gardener.

Make sure you follow the Transit Authority wherever you listen to podcasts. Here are the show notes for this episode originally released October, 12, 2023.

"Recorded on the trade show floor at APTA’s EXPO 2023 in Orlando, Florida, our special guest Stephen Gardener, CEO of Amtrak, discusses a wide range of topics including Amtrak’s role in linking cities, regions and rural America, how intercity passenger rail travel options can be made more attractive, recent and upcoming Amtrak system improvements, career advice for students, and more."

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:03 Introduction and Overview from Paul Comfort

01:10 The Role of Amtrak in Public Transportation

02:22 Stephen Gardner's Journey in Railroading

06:23 Amtrak's Future Plans and Investments

11:46 The Importance of High-Speed Rail

29:13 Amtrak's Impact on Rural America

36:31 Conclusion and Final Thoughts

39:55 Coming up next week on Transit Unplugged

Holly Arnold her path to the top job and managing the largest P3 in the U.S.

Wed, 14 Feb 2024 09:00:00 -0400

Holly Arnold has spent her entire career at the Maryland Transit Administration (MTA). Starting as a contractor in grants administration then leading capital planning and then Deputy Administrator responsible for engineering before she became Administrator and CEO two years ago. The head of the MTA is a massive job. Not only is she responsible for massive capital projects--like the largest public-private partnership (P3) in the U.S., the Purple Line--she is responsible for transit in the City of Baltimore, supporting all the other transit agencies in the state, commuter bus, commuter rail, subways, and paratransit. Running the MTA is like running five agencies at once!

Two years into the role, Holly talks with host Paul Comfort about the agency, her career, and the massive projects she is delivering. She talks about what she learned from each step on the way and how seizing opportunities as they presented themselves got her to the top job.

Delivering one large scale project is hard enough, but Holly is wrangling several expansions, including supporting Amtrak with a new tunnel to support higher speed passenger rail traffic. Holly talks candidly about her work and how her approach of getting her hands dirty learning about projects has helped her rise through the ranks to lead one of the largest transit agencies in North America.

Coming up next week, we have a special episode from APTA's Transit Authority podcast. APTA Vice President for Mobility Initiatives and Public Policy, Art Guzzetti talks with Amtrak CEO Stephcen Gardener live from the APTA EXPO in Orlando. This episode was originally released October 12, 2023. Learn more about The Transit Authority and subscribe wherever you listen to podcasts (https://podcast.apta.com/)

We're excited to announce a special Transit Unplugged live CEO round table. Hosted by Dr. Kaan Yildizgöz at UITP MENA Transport Congress and Exhibition (https://www.menatransport.org/website/3387/home/) on February the 29th at the Trapeze booth. We'll have guests, including UITP President Renee Amilcar and the Director General of the Integrated Transport Center in Abu Dhabi, Abdulla Al Marzooqi.

The MENA Transport Congress and Exhibition 2024 is the premier event focusing on sustainable urban mobility solutions in the MENA region. It takes place in Dubai from February 28th to March 1st, the event is co-organized by UITP and Dubai's RTA.

The MENA Transport Congress and Exhibition has been a leading platform for showcasing advancements in public transport since 2007.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

00:00 Holly Arnold: Building a career at the Maryland MTA

01:38 Overview of the Maryland Transit Administration

02:55 Discussion on the Purple Line Project

03:54 Career Advancement and Responsibilities

07:53 Holly Arnold's Leadership Journey

15:08 The Role of Engineering in Transit Agencies

17:01 Current and Future Projects at the Maryland Transit Administration

22:14 Wrap-up: The Impact and Future of Public Transit

23:10 Coming up next week on Transit Unplugged

What’s the secret sauce to increasing ridership 27% in one year?

Wed, 07 Feb 2024 09:00:00 -0400

When you think of big city transit agencies you think about Boston, New York, Toronto, LA, San Francisco...maybe not Mississauga, Ontario. It might surprise you that this city of one million people supports a transit system with over 500 buses and serves as the essential connector between cities East, West, and North (South is Lake Ontario). Mississauga Transit (or MiWay) helps people in Brampton, Oakville, and Toronto get to jobs and school.

But they seem to be doing something right because they've increased ridership 27% over the last year and are at 109% of their 2019 ridership levels (let's stop saying the "p" word). Eve Wiggins recently took the helm of MiWay after almost a decade at the TTC and Metrolinx and before that a decade at the Toronto Airport Authority. Eve certainly knows how to get people where they want to go, in the air or on the ground.

While she's only been at MiWay a short time, she has a big vision and big plans for the agency to grow and expand over the next five years.

But you can't execute your vision on your own. You need to lead people and clear the roadblocks in their way. Eve subscribes to the CASTLE (Courage, Authenticity, Truthfulness, Love, and Effectiveness) leadership philosophy and you will want to listen to how she describes her leadership style. It's pretty inspiring just listening to how she approaches getting things done and relying on others when she knows she doesn't have all the answers.

Coming up next week we have Holly Arnold, CEO of the Maryland Transit Administration about her career at the MTA and the massive projects she has on the go there.

We're excited to announce a special Transit Unplugged live CEO round table. Hosted by Dr. Khan you'll Legos at UITP MENA Transport Congress and Exhibition on February the 29th at the Trapeze booth. We'll have guests, including UITP President, Renee Amilcar and the Director General of the Integrated Transport Center in Abu Dhabi, Abdulla Al Marzooqi.

The MENA Transport Congress and Exhibition has been a leading platform for showcasing advancements in public transport since 2007.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer
Julie Gates, executive producer
Tris Hussey, editor and writer
Tatyana Mechkarova, social media

0:00 What's the secret sauce to increasing ridership 27% in one year?

00:03 Introduction and Overview

01:44 The Success of Mississauga's Transit System

04:27 The Secret Sauce: How Mississauga Grew Ridership

12:01 Eve's Leadership Philosophy and Approach

19:00 The Future of Transit in Mississauga

24:40 Coming up next week on Transit Unplugged

Hidden Transit Heroes Revealed: How Rural Transit Serves Unseen Communities

Wed, 31 Jan 2024 09:00:00 -0400

When we think about public transit we often think about subways or buses travelling through bustling cities, we don't often think of small towns in the midst of woods and fields. But the reality is there are thousands of rural transit agencies in North America serving people and places miles and miles away from each other. In this episode, host Paul Comfort talks with with Wendy Weedon, Deputy CEO of the Brazos Transit District in Texas, and Eddie VanStein, the Steuben County Mobility Manager in Upstate New York, to discuss the often overlooked topic of rural transportation. Wendy and Eddie talk about the unique transportation issues faced by rural communities, including the necessity for collaboration, breaking down silos, and getting funding for their programs.

They highlight how essential transportation services are to rural communities, serving a diverse range of needs like medical appointments, groceries and social connections. Wendy talks about the ongoing challenges they face with funding, fleet maintenance, and staff retention. Issues that resonate with transit agencies large and small. Eddie's job is to help the six different agencies in a county nearly the size of Rhode Island, coordinate and collaborate.

But Eddie shares his real motivator to become involved in the sector--a tearful call from his grandmother who was out of food and no way to get to the store 20 miles away. He knew he had to do something and started a rideshare program during the pandemic to just get people to where they needed to go.

The most crucial part of their message is raising awareness of the challenges rural agencies face. And how, unlike big city agencies, people in rural communities don't have the option to walk, take a taxi, or call a neighbor to drive them. Often public transit is the only way people can get around.

Next week we go from small towns to the biggest North American transit operation you may not have heard of with Eve Wiggins, Director of Mississauga Transit (MiWay), for a look at an agency with over 500 buses that grew ridership 27% last year and is at 109% of 2019 ridership numbers. Learn the secret sauce that powers MiWay's success.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo and these fine folks:

Paul Comfort, host and producer

Julie Gates, executive producer

Tris Hussey, editor and writer

Tatyana Mechkarova, social media

0:00 Transit is an essential lifeblood in rural communities

00:25 Guest Introductions and backgrounds

03:36 The Importance of Transit in Rural Areas

10:26 Challenges in Rural Transportation

14:21 Looking Ahead: The Future of Rural Transit

22:58 Coming up next week on Transit Unplugged

If we can’t get new buses, how can we move more people?

Wed, 24 Jan 2024 09:00:00 -0400

There is more than a little bit of irony that when we have unprecedented levels of funding to buy and replace buses, there is a manufacturing crunch so there are few buses to be had--and with longer delivery times. From manufacturing delays and fewer manufacturers to massive price increases, agencies are pushing buses well beyond their useful life. How can we solve this crisis to not only meet the needs of today's riders, but make the transition to zero emissions? To talk about the topic, this week's show features:

- Ed Redfern and Joel Rubin from the Bus Coalition

- Julia Castillo and Brooke Ramsey from the Heart of Iowa Regional Transit Agency

- Patrick Scully from Complete Coach Works

In two separate interviews we hear about the challenges agencies are facing getting and paying for buses and some recommendations from industry on some alternatives to new buses that might help bridge the gap while manufacturing and supply chain issues work themselves out.

Next week on the show we have Eddie VanStine and Wendy Weedon talking about rural transit. There are thousands of rural transit agencies across North America--and the world--who serve some of our most vulnerable people. But rural transit is often forgotten, with big city transit agencies getting the lion's share of attention and funding.

Questions or comments? Contact us at info@transitunplugged.com

Subscribe to our newsletter at https://www.transitunplugged.com

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

Transit Unplugged team:

Paul Comfort, host and producer

Julie Gates, executive producer

Tris Hussey, editor and writer

Tatyana Mechkarova, social media

00:00 Interview with Ed Redfern, Joel Rubin, Brooke Ramsey, and Julia Castillo

01:13 Introduction and Panel Discussion on Bus Shortage

02:28 Understanding the Role and Challenges of the Bus Coalition

06:39 Discussion on the Rising Costs and Supply Chain Issues

12:32 Exploring Potential Solutions: Buy America Waiver and More

22:22 Interview with Patrick Scully

22:28 Insights from Complete Coachworks: Overhauls, Used Equipment, and Conversions

30:11 Coming up next week on Transit Unplugged

Just Don’t Make Expensive Mistakes and Other Lessons from Adam Barth, CEO of the Stanislaus Regional Transit Authority

Wed, 17 Jan 2024 09:00:00 -0400

Sometimes we're so afraid of making mistakes, that we don't push ourselves to take a chance on a new innovative idea. We've all been there, but in this conversation Adam Barth, CEO of the Stanislaus Regional Transit Authority--https://stanrta.org/--, reveals advice he got from a mentor at a critical time in his career.

Paul Comfort sat down with Adam Barth, CEO of Stanislaus Regional Transit Authority to talk about his career journey from starting our as a tour bus driver in Fairbanks, Alaska, to leading the newly merged transit Stanislaus Regional Transit Authority in Modesto, California. Adam talks about the challenges he faced while merging the county and city transit systems, and the lessons learned from the experience. Adam also discusses the agency's plans for implementing bus rapid transit and their move towards zero-emission buses. Finally, Barth emphasizes the importance of transit leaders riding their systems to better understand their customers and their needs with a story about simply just taking the bus to work.

Transit Unplugged team:

Paul Comfort, host and producer

Julie Gates, executive producer

Tris Hussey, editor and writer

Tatyana Mechkarova, social media

00:04 Introduction and Background of Adam Barth

02:42 Adam Barth's Career Journey in Transit Industry

05:06 Learning from Mistakes: A Key to Success

08:01 The Merger of City and County Transit Systems

11:09 Challenges and Future Plans for Stanislaus Regional Transit Authority

20:56 The Importance of Riding the System as a Transit Leader

24:30 Don't miss the Executive Summit at ThinkTransit March 25th!

26:04 Coming up next week on Transit Unplugged

How SEPTA is Making a Difference in the Lives of Vulnerable People

Wed, 10 Jan 2024 09:00:00 -0400

Host Paul Comfort interviews Ken Divers, Director of Outreach Programs at the Southeastern Pennsylvania Transportation Authority (SEPTA), and Flora Castillo, President of Pivot Strategies and former APTA chair, about SEPTA's innovative SCOPE (Safety, Cleaning, Ownership, Partnership, and Engagement) program. Ken and Flora talk with Paul about how they created the program over a weekend and its goals for helping vulnerable people.

One of the main goals is connecting people with resources to help them with housing, food, healthcare, and other services, but SCOPE is also about playing an active role in the homelessness crisis. SEPTA--and transit agencies--can't solve the crisis of the growing number of unhoused people on their own, but they often bear the brunt of the effects. People just looking for a warm and dry place need to be helped and supported, not treated as unwanted guests. The SCOPE program makes sure everyone is treated with the respect and dignity they deserve while also keeping SEPTA safe for everyone.

The SCOPE program won APTA's 2022 Innovation Award for its groundbreaking work helping people access resources and get a fresh start with a whole new approach to the problem.

Flora and Ken's excitement and pride in their work should inspire all of us to look at how to help vulnerable people in new ways. Enforcement isn't always the best option, and SCOPE has shown their approach can make a real difference in people's lives.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo.

Transit Unplugged team:

Paul Comfort, host and producer

Julie Gates, executive producer

Tris Hussey, editor and writer

Tatyana Mechkarova, social media

00:03 Introduction and Background

01:17 Interview with Ken Divers and Flora Castillo

02:03 The Birth of the SCOPE Program

05:49 The Journey and Impact of Kenneth Divers

09:24 The Approach and Success of the SCOPE Program

13:16 Partnerships and Future Directions

20:46 Coming up next week on Transit Unplugged

Creating the first modern streetcar network and the storied career of Congressman Earl Blumenauer

Wed, 03 Jan 2024 09:00:00 -0400

Over his five-decade long career in politics Congressman Earl Blumenauer has been a staunch support of transit and livable cities. Paul sat down with Rep. Blumenauer after a chance meeting at the Impact Conference in Phoenix last fall to talk about his life, career, passions, and what's next after he leaves Congress at the end of his term.

In their wide-ranging discussion, Paul and Rep. Blumenauer talk about what got him into politics, and more importantly, his lifelong passion for streetcars, transit, livable communities, and bikes. It's not often you get to hear from someone who has had his hand on the wheel of transit policy for so long. From his early work in Portland to create the first modern streetcar line in the U.S. to his continued passion for livable communities that will keep him busy when he retires from Congress at the end of his term this year, you get a true sense of passion and insight into what really moves people.

As we come into an election year in the U.S. strong advocacy for transit, sustainability, and more livable cities will be more important than ever.

Coming up next week on the show we have Ken Divers and Flora Castillo talking about the SEPTA SCOPE program that's aimed at helping vulnerable populations get the help they need while also making transit safer for everyone.

If you have a question, comment, or want to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

00:00 Introduction and Welcome

01:25 Interview with Congressman Earl Blumenauer

05:47 Discussion on Streetcars and Public Transit

09:52 Congressman's Career and Achievements

24:13 Future Plans and Final Thoughts

26:31 Coming up next week on Transit Unplugged

Special Episode: Jeff Wood and Dr. Karel Martens on planning our cities for accessibility

Fri, 29 Dec 2023 09:00:00 -0400

We have a special holiday gift for you with a special bonus episode to close out the year. We worked with Jeff Wood from Talking Headways and The Overhead Wire -- https://theoverheadwire.com/ -- to trade episodes with each other. Jeff will be playing our interview with Randy Clarke that kicked off Season 7 and we have his interview with Dr. Karel Martens from March 2021 talking about the philosophy behind city planning.

This is something very different from our usual topics, and we hope you enjoy it.

Make sure you check out The Overhead Wire and Talking Headways wherever you get your podcasts.

Questions, comments? Email us at info@transitunplugged.com.

00:02 Introduction with Paul Comfort and Jeff Wood

01:01 About the Talking Headways Podcast

02:05 Introducing the Guest and Topic

03:19 How to Access the Talking Headways Podcast

03:41 Interview with Karel Martens with Jeff Wood of the Overhead Wire

03:47 Interview with Karel Martens

13:10 Exploring Theories of Justice in Transport

27:59 Understanding the Concept of Fair Distribution

28:33 Exploring the Idea of Insurance Schemes in Resource Distribution

29:46 Applying the Veil of Ignorance to Transport System Design

31:03 The Importance of Accessibility in Transport Systems

37:21 The Role of Government in Providing Sufficient Accessibility

49:46 Re-evaluating the Use of Cost-Benefit Analysis in Transport Planning

56:16 Thank you for listening and what's coming in January

Taylor Swift and the rebirth of transit in 2023

Wed, 27 Dec 2023 09:00:00 -0400

In our final regular episode of Transit Unplugged for 2023 we have Paul Skoutelas, President & CEO of APTA, and Petra Mollet, VP of Strategic International Programs at APTA talking with Paul about the year that was in 2023 and what we should be looking forward to in 2024.

The boost in infrastructure funding was, of course, the big news of the year, but it's somewhat overshadowed by ongoing funding issues at many agencies across North America.

But it's not all bad, because Taylor Swift's Eras Tour introduced a whole new audience to transit this year. In city after city, the Eras Tour triggered massive transit use to get to the concerts.

Heading into 2024, everyone is optimistic that we're finally shaking off the focus on ridership numbers and moving towards what is the service we're offering, and are we serving everyone we should?

Before we completely close out the year, we have a very special episode. We've traded episodes with the Talking Headways podcast and bringing you a special episode on the philosophy of planning our cities to be more accessible and inclusive. Learn more at https://theoverheadwire.com/.

We kick off the New Year with Rep. Earl Blumeneaur talking about his over fifty years of public service and his life-long advocacy for better transit.

If you have a question or comment email us at info@transitunplugged.com.

0:00 Year end wrap up with Paul Skoutelas and Petra Mollet

00:02 Introduction and Guest Overview

00:50 Reflecting on the Success of Transit Unplugged in 2023

03:00 Discussion with APTA Leaders: Reflecting on 2023 and Looking Ahead to 2024

03:52 Insights from Paul Skoutelas on APTA and Public Transit

05:47 Discussion on Public and Private Sector Collaboration

07:26 Challenges and Successes in Public Transit in 2023

15:06 International Perspectives on Public Transit

15:17 Insights from International Study Missions

19:50 Looking Ahead: Trends and Predictions for 2024

26:53 Closing Remarks

27:51 Coming up next on Transit Unplugged

Can Public-Private Partnerships Complete Transit Projects Faster?

Wed, 20 Dec 2023 09:00:00 -0400

Welcome to the penultimate episode of Transit Unplugged for 2023! This week we wrap our series recorded at the CUTA conference in Edmonton with an interview with Arthur Nicolet, CEO of Transdev Canada (https://www.transdev.ca/en/).

Paul and Arthur not only talk about contracting in Canada, but pairing with the episode featuring Transdev US CEO Laura Hendricks, talk about the role of contracting around the world. Contracting seems to naturally pair with public-private partnerships (P3s) and Arthur talks about the benefits for all sides when agencies and private contractors are free to find the best solution to solve the problem at hand, not the solution people initially thought would be the right one.

Paul and Arthur wrap the conversation with a look at ahead to 2024 and the role of AI in transit--one of our favorite topics here on Transit Unplugged.

Next week in the final episode of 2023, we have Paul Skoutelas and Petra Mollet of APTA looking back at the year and ahead to what's to come.

And we're going to have a special bonus episode coming out December 29th, so stay tuned for that.

If you have a question or comment, you can reach us at info@transitunplugged.com.

00:00 Introduction to this episode by Paul Comfort

01:48 Introduction and Background of Transdev Canada

04:37 Understanding Public-Private Partnerships

09:58 The Role of Contractors in Public Transit

15:50 Future Trends in Public Transit

23:19 The Impact of Artificial Intelligence on Public Transit

26:01 Coming up next week on Transit Unplugged

Is the great hydrogen pivot coming to transit in 2024?

Wed, 13 Dec 2023 09:00:00 -0400

Will battery electric buses work in the northern-most large city in North America? This week on Transit Unplugged, we continue our series from the CUTA conference in Edmonton, AB. Edmonton has been leading the way in transit for 20 years. The first city in Canada to have LRT and now the first city to have a hydrogen fuel cell bus in active service. So what's next?

Deputy City Manager--and former head of the Edmonton Transit System--Eddie Robar talks about plans to make oil-rich Alberta the hydrogen capital of Canada. Then we get a tour of Canada's largest electric bus garage with current head of Edmonton Transit (https://www.edmonton.ca/edmonton-transit-system-ets), Carrie Hotton-MacDonald. Carrie takes Paul for a tour of the Kathleen Andrews bus garage with modern amenities for drivers and advanced charging for their battery electric fleet.

And if you liked this audio tour, you'll love Transit Unplugged TV this month featuring Edmonton! The episode premiers December 14.

Coming up next week, we have a special chat with Arthur Nicolet CEO of Transdev Canada to talk about contracting in Canada and what the biggest trends in transit are.

Speaking of transit trends, our final episode of the year airs December 27th featuring Paul Skoutelas, CEO of APTA and Petra Mollet VP of Strategy and International Programs at APTA looking back at transit in 2023 and ahead to what will shape transit in 2024.

We'll have a special bonus holiday episode we think you'll really enjoy from another transit podcast. Stay tuned for that!

Questions? Email: info@transitunplugged.com

0:00 Is the great hydrogen pivot coming to transit in 2024?

00:00 Introduction to Edmonton's Transit Innovations

01:39 Edmonton's Transition to Alternate Fuels

02:38 Edmonton's Electrification Journey

05:24 Inside Edmonton's Hydrogen Powered Buses

09:11 Career Pathways in Public Transportation

11:33 ThinkTransit Registration is open!

13:05 Interview with Carrie Hotton-MacDonald, Head of Edmonton Transit

13:16 In the Kathleen Andrews Bus Garage

14:32 Dispatch area

14:56 Operator Lounge

15:24 In the garage--charging infrastructure

16:13 How buses are charged

17:28 Inside an electric bus

19:12 Dealing with the cold and scale of the garage

23:15 Edmonton's New LRT Line and Future Plans

25:18 Outside the bus garage

What if public transit agencies drove housing policy?

Wed, 06 Dec 2023 09:00:00 -0400

This week we have the first of three episodes recorded during the CUTA (Canadian Urban Transit Association) Annual Fall Conference. In this first episode, Paul first sits down with the President and CEO of CUTA, Marco D’Angelo talking about housing policy, and later with regular contributor Mike Bismeyer, talking about how Mike started his life-long kindness advocacy.

Paul and Marco talk about CUTA’s recent report on the housing affordability crisis in Canada https://cutaactu.ca/cuta-report-highlight-how-public-transit-can-help-tackle-canadas-housing-crisis/. Marco talks about some of the recommendations in the report, but more importantly, he advocates for evolving the role of transit in planning and housing to be more active and collaborative at all levels of government.

In the second half of the show, Mike Bismeyer and Paul talk about how Mike’s experience being bullied as a kid turned into his life-long advocacy for kindness and mentorship.

Next week on the show, we learn about Edmonton Transit’s new hydrogen-powered bus with Eddie Robar and Carrie Hotten MacDonald.

If you have a question or comment, email us at info@transitunplugged.com.

00:00 Introduction

01:28 Discussion on the CUTA Conference and Housing in Canada

04:07 Insights on the Canadian Urban Transit Association (CUTA)

04:32 Exploring the Housing Affordability Crisis in Canada

08:29 Recommendations from the Housing Study

15:51 Interview with Mike Bismeyer on Kindness and Mentorship

21:21 Coming up next week on Transit Unplugged

Meeting The Transit Needs and Keeping Cool in America’s Fastest Growing County

Wed, 29 Nov 2023 09:00:00 -0400

This week we’re staying in Phoenix and picking up where we left off last week. Paul talks with current Valley Metro (https://www.valleymetro.org/) CEO Jessica Mefford-Miller about the light rail expansion, but more than that, Jessica talks about how Valley Metro keeps its cool in the scorching summer heat.

You would not believe the amount of air conditioning needed for each light rail train. Small hint, it’s more than a house or two.

While riding the LRT and streetcars Paul and Jessica talk about how Valley Metro is helping businesses deal with construction and how Artsline brings art to the community while taking transit.

As a special feature, Paul talks with Ryan Johnson, CEO of Culdesac, about this car-free planned community outside of Tempe—with its own light rail stop!

Valley Metro and Phoenix will be the stars of the show on Transit Unplugged TV in January. Make sure you subscribe on YouTube you so don’t miss this smokin’ hot episode. https://www.youtube.com/@transitunplugged

Next week on the show we have Marco D’Angelo President and CEO of CUTA (Canadian Urban Transit Association) and regular contributor Mike Bismeyer with interviews recorded at the recent CUTA conference held in Edmonton, AB.

Question or comment? Email us at info@transitunplugged.com.

0:00 Beating the heat at Valley Metro

01:26 Introduction to Valley Metro Light Rail

02:01 Addressing Construction Impact on Local Businesses

03:00 Exploring the Valley Metro System and its Expansion

04:15 Adapting to Post-Pandemic Ridership Patterns and Heat Challenges

11:57 Exploring Culdesac: A Car-Free Neighborhood

18:03 New LRT trains at Valley Metro and the growth of LRT

18:51 Artsline: community art across Valley Metro stops and stations

20:29 The Future of Valley Metro and Transit in Phoenix

22:22 Coming up next week on Transit Unplugged

That Time When Defeating a Ballot Measure Was Good for Transit with Scott Smith

Wed, 22 Nov 2023 09:00:00 -0400

Usually when people vote on ballot measures about transit, the transit agency and supporters want the measure to pass.

Not in Phoenix in 2019.

That ballot measure would have literally derailed bringing light rail--any rail--to Phoenix forever. Then Valley Metro CEO Scott Smith rallied support throughout Maricopa County and discovered there was overwhelming support for transit and light rail. So much support that the ballot measure was defeated by a landslide.

But we start this episode with a somber anniversary, 60 years ago today John F. Kennedy was assassinated in Dallas, Texas. In a special segment, Paul and our guest Scott Smith reflect on JFK's legacy and call to service.

In our feature interview, Paul Comfort talks with the former CEO of Valley Metro (https://www.valleymetro.org/) Scott Smith about that ballot measure, as well as his time as Mayor of Mesa, AZ, President of the U.S. Conference of Mayors, and his run for Governor of Arizona.

Paul and Scott talk about the massive investment in light rail in Phoenix and how it ties into the rest of the transit system run by Valley Metro. Scott gives his vision for what LRT means to communities and how rising costs hamper transit projects across North America.

Next week we stay in Phoenix with an interview with the current CEO of Valley Metro, Jessica Mefford-Miller to bring us up to speed on the LRT project and a unique car-free community outside Tempe, AZ.

We wrap this episode with Elea Carey and our editor Tris Hussey talking about practical tips for agencies facing tough ballot measures in the future.

If you have a question or comment you can email us at info@transitunplugged.com

00:00 Introduction from host and producer Paul Comfort

00:54 Remembering JFK and the Call to Public Service

01:24 Reflecting on the legacy of John F. Kennedy and the call to public service

05:19 Interview with Scott Smith, former CEO of Valley Metro in Phoenix, AZ

05:19 Scott Smith's Journey into Public Service

08:37 The Challenges and Triumphs of Building Light Rail in Phoenix

13:34 The Referendum Battle and the Future of Light Rail

22:05 Reflections on the Transit Industry and Future Perspectives

26:02 Marketing minute with Elea Carey and Transit Unplugged Editor, Tris Hussey

30:42 Coming up next week on Transit Unplugged

Will Low Emission Zones Discourage Driving in the UK with Adam Hill

Wed, 15 Nov 2023 09:00:00 -0400

In this episode of Transit Unplugged, host Paul Comfort interviews Adam Hill, Editor in Chief of ITS International Magazine. They discuss the challenges and prospects of high-speed rail in England and the US, including the various political and logistical issues. Adam explains London's new Ultra Low Emission Zone, designed to encourage public transit use and discusses the struggles with its introduction. They explore how public transit can be made popular, touching on how to capture public interest and cater to convenience for the users. Paul and Adam wrap up the episode discussing the impacts of congestion charging and low emissions zones in encouraging public transit use.

In Mike's Minute, Mike Bismeyer reports from the CUTA Meeting in Edmonton about the Youth Leadership Summit and his work mentoring future transit leaders.

Coming up next week we have Scott Smith, former CEO of Valley Metro reflecting on transit and leadership.

If you have a question or comment, email us at info@transitunplugged.com

00:00 Introduction and Introducing Adam Hill

01:21 Adam Hill's Background and Role at ITS International Magazine

02:38 Challenges and Developments in High Speed Rail

17:03 Exploring the Impact of ULEZ in London

21:37 Political Implications of ULEZ and Public Transit

26:21 Mike's Minute with Mike Bismeyer

28:04 Coming up next week on the show

Why would a transit CEO pick up 500 tons of trash as his first priority on the job?

Wed, 08 Nov 2023 09:00:00 -0400

This week, we give you Part 2 of our special CEO roundtable recorded live at APTA TRANSform Conference and EXPO. The conversation picks up with host and producer Paul Comfort asking the panel what are the big projects they have going on. From Dave Dech's trash clearing to Coree Cuff Lonergan's just culture, each CEO highlights an essential aspect of public transit today.

The discussion continues with each CEO talking about the biggest trends facing the industry, including payments, apps, transit-oriented development, and providing a better experience for customers.

Make sure you listen to the whole episode with Dave Dech from TriRail, Coree Cuff Lonergan from Broward County Transit, Dottie Watkins from CapMetro in Austin, Tiffany Homler Hawkins from LYNX in Orlando, and Frank White from KCATA in Kansas City.

After the CEO Roundtable, Elea Carey has some concrete tips for connecting with employees to help towards what Coree would call a "just culture".

We're not done with Orlando yet! This week on Transit Unplugged TV we're featuring Orlando, LYNX, and Brightline Trains! Make sure you check us out on YouTube https://www.youtube.com/@transitunplugged

Here is a direct link to the Orlando episode now out https://youtu.be/0E0rtccMjCw?si=wEN85Gn3L9g892Qw

Next week on the show we have Adam Hill, Editor-in-Chief of ITS International Magazine https://www.itsinternational.com/, talking with Paul about high speed rail and the complexities of lowering emissions from passenger vehicles.

If you have a question or comment email info@transitunplugged.com

Transit Unplugged is brought to you by Modaxo, Passionate About Moving the World's People.

00:00 Introduction and Transition to Projects

01:06 Dave's Project: Cleaning Up the Tracks

02:48 Dottie's Project: New Station Construction

06:24 Tiffany's Project: Contactless Fare Payment

08:50 Frank's Project: Transit-Oriented Developments

11:18 Coree's Project: Creating a Just Culture

14:15 Future Technology in Transit

22:27 Best Things Happening at Agencies

28:40 Marketing Minute with Elea Carey

28:40 What's coming up next week on Transit Unplugged

Randy Clarke Has Boosted WMATA, But a Budget Crisis Looms Large Over His Success

Wed, 01 Nov 2023 09:00:00 -0400

Welcome to our 6th anniversary and the start of season 7 of Transit Unplugged. Host Paul Comfort has a special opening reflecting on the past 270+ episodes so far and what lies ahead down the road. In our interview this week, we have Randy Clarke, GM and CEO of WMATA (Washington Metropolitan Area Transit Authority) https://www.wmata.com/, chatting with Paul from his new LEED Platinum office building.

In his first year as CEO, Randy has:

fixed safety issues with his trains
improved frequency
increased ridership
reduced fare evasion
worked to reduce crime on the system
and begun an ambitious project to update the Metro bus routes

By any accounts, a successful first year on the job, but...

But WMATA faces a looming budget shortfall larger than many agencies' entire budget. Learn how he's approaching the crisis and what he's doing to protect service levels and his people.

After the interview, regular contributor Mike Bismeyer reflects on Randy's leadership and everything else he does across the transit industry.

Coming up next week we have part 2 of our special new CEO roundtable recorded live at APTA TRANSform Conference and EXPO. In part two you'll hear about the projects they have on the go, what new technologies they have their eyes on, and what they want to celebrate at their agency.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo, Passionate About Moving the World's People.

Randy Clarke Has Boosted WMATA, But a Budget Crisis Looms

00:00 Introduction and Reflection on the Sixth Anniversary of the Transit Unplugged Podcast

01:09 Interview with Randy Clarke, GM of WMATA: Leading a Major Transit Agency and Facing Looming Challenges

02:07 Randy Clarke's Journey as CEO of WMATA

03:04 Challenges and Achievements at WMATA

05:58 Addressing the Fiscal Crisis in WMATA

10:09 Dealing with the Fiscal Cliff, Funding, and Budgets

17:09 Fighting Fare Evasion and Supporting Low Income Riders

19:21 Delivering a Bus Route Optimization Project in Only a Year

21:35 Efforts to Curb Crime in the Transit System

25:48 What Randy Enjoys Most About His Job

30:16 Mike's Minute with Mike Bismeyer: Reflection on Leadership and Mentorship

32:12 Coming up next week on Transit Unplugged

The surprising things about being a public transit CEO in 2023

Wed, 25 Oct 2023 09:00:00 -0400

What's it like being the CEO of a transit agency? Paul Comfort asked a panel of five CEOs who've been on the job for about a year what it's been like, what's surprised them the most, and why they love working in transit.

Listen to this lively and engaging panel featuring Coree Cuff Lonergan, GM of Broward County Transit, Dave Dech, Executive Dir of Tri-Rail, Dottie Watkins, CEO of CapMetro, Frank White III, CEO of KCATA, and Tiffany Homler Hawkins, CEO of LYNX where they candidly share their experiences, surprises, and insights about leading a transit agency.

They discuss how their work impacts the lives of their customers and what it means to them personally. They touch on all the things CEOs have to think about, plus some things you might not have thought about. It's a fascinating roundtable that showcases the passion and dedication of these transit leaders.

Also on the show in Elea Carey's Marketing Minute, Elea gives you practical tips for improving internal communications at your agency.

Next week is our sixth anniversary and the start of season seven! We kick off season 7 episode 1 (and our 278th episode) with Randy Clarke, CEO of WMATA. Randy talks about his first year on the job, what's gone well, what hasn't, and what a looming fiscal cliff means for his agency, his people, and riders.

If you have a question or comment, email us at info@transitunplugged.com.

00:00 APTA CEO Roundtable Stories from New CEOs

00:00 Making an impact on people's lives

00:45 About this episode from your host Paul Comfort

01:33 Discussion with five new Transit CEOs recorded live at APTA TRANSform Conference and EXPO

32:41 Marketing Minute with Elea Carey

35:05 Coming up next week on Transit Unplugged

Season 6 : Episode 52

Links for this show:

Carl Sedoryk Putting His Community, Riders, and the Planet First

Wed, 18 Oct 2023 09:00:00 -0400

This week Paul Chats with Carl Sedoryk, CEO of Monterey-Salinas Transit (MST) https://mst.org/ , about his jazz-themed BRT line, applying their new vision statement to serve the people who need transit the most better, and how his practice of martial arts makes him a better leader.

Monterey-Salinas Transit is in an interesting place, geographically and within the larger transit industry. Nestled on the Pacific coast and the Salinas Valley, Carl serves a unique community from tourists to farm workers. Carl and MST approach serving the community with their new vision statement as a guidepost: Connecting communities, creating opportunities, and being kind to the planet. Everything they do must check one of those three boxes (and hopefully more). From planning for zero emissions to adjusting routes to serve areas with high unemployment/low car ownership, Carl are changing how their system works.

Throughout this is an internal guide for Carl: his decades-long practice of martial arts. Hear what values he brings from his practice and how it helps him lead his agency.

Mike Bismeyer connects with kindness in MST's vision and then reflects on the recent APTA Transform Conference and EXPO. How he saw examples everywhere of people and leaders sharing and mentoring others.

Next week on the show we have an episode recorded live at APTA. It's a new CEO panel with Coree Cuff Lonergan, Dave Dech, Dottie Watkins, Frank White, and Tiffany Homler Hawkins reflecting on their first year as CEO at a major transit agency.

Questions/comments: info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo. Passionate about moving the world's people.

Enriched by Vizzy

(00:00) Carl Sedoryk Putting Riders and the Planet First

(00:02) Does the project match our mission and vision

(20:33) Mike's Minute with Mike Bismeyer

(22:12) What's coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

6 :51

Monterey-Salinas Transit - Learn more about this unique transit district and its jazz-themed BRT line.

Modaxo 2025

AI in Transit Panel with Eve Machol and Renee Autumn Ray

Wed, 11 Oct 2023 13:00:00 -0400

This week we focus on Artificial Intelligence (AI) in public transit with Eve Machol, Director of Aviation and Transportation Strategy at Microsoft, and Renee Autumn Ray, Senior Director of Transportation Policy at Hayden AI https://www.hayden.ai/. As both our guests point out, AI in transit isn't new; we've been using AI for years, but with recent attention on generative AI tools like ChatGPT, AI is the hot topic on everyone's minds.

Eve and Renee talk with Paul and our Producer/Editor Tris Hussey about how transit agencies are already using AI, addressing concerns about using AI at your agency, and what's on the horizon for AI in the short, medium, and long term. From more dynamic route planning to predictive maintenance, traffic control to autonomous vehicles, AI is set to be the next game changing innovation in public transit.

We hear from Elea Carey on how to leverage the media to communicate new programs or changes--like AI projects--to the public. It's not easy to get your message out with the right tone and angle, Elea gives you tips on leveraging owned and earned media to get the word out.

Next week on the show we have Carl Sedoryk, CEO of the Monterey-Salinas Transit agency, talking about how his martial arts practice makes him a better leader and what's being done to connect more people to more opportunities in his community.

If you have a question, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) AI in Public Transit Past, Present, and Future (audio)

(00:03) Eve Michol -- AI is not new

(00:20) The future of AI in Public Transit with Eve Michol and Renee Autumn Ray

(29:55) Marketing Minute with Elea Carey

(31:45) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

In Conversation with Laura Hendricks: How Transdev Brings Expertise to Agencies Across North America

Wed, 04 Oct 2023 13:00:00 -0400

This week Paul talks with Laura Hendricks, CEO of Transdev US https://transdevna.com/ , about her career starting as a driver at FedEx, Trandev's global expertise transitioning to zero emissions, and how Transdev combined with First Transit brings more cohesive transit solutions to transit agencies.

As the largest private transportation contractor in the world, Transdev is uniquely positioned to apply its global expertise to a wide range of transit needs and challenges. From zero emissions to schools to paratransit, Transdev covers the gamut of needs for communities. And Laura takes the responsibility to build and support a robust transit infrastructure seriously. Laura refers to her leadership role at Transdev as her legacy project--something her children and grandchildren can look on and see her positive impact on the world.

Tune in for this amazing interview with one of the world's great transit leaders.

In our Mike's Minute segment, Mike Bismeyer reflects on Laura's words and connects them to the CUTA Fall Conference and Young Leaders Summit. Mike zeros in on the importance of mentors and flexibility in your career. You never know just where transit will take you in your career. Listen to Mike's advice in his segment.

Next week on the show, we're bringing you a special in-depth look at AI in public transit. Paul and producer/editor Tris Hussey are joined by guests Eve Machol of Microsoft and Renee Autumn Ray of Hayden AI to talk about how AI is changing all facets of how public transit is delivered today and what the future holds in this space.

Question or comment? Email us at info@transitunplugged.com

Transit Unplugged is brought to you by Modaxo, passionate about moving the world's people.

Enriched by Vizzy

(00:00) Laura Hendricks, CEO Transdev US

(00:03) Learning and earning your way into leadership

(00:24) Interview with Laura Hendricks, CEO of Transdev U.S.

(32:47) Mike's Minute

(34:43) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Diana Kotler moves her community in the happiest place on Earth in Anaheim

Wed, 27 Sep 2023 13:00:00 -0400

This week join Paul in conversation with Diana Kotler, CEO of the Anaheim Transit Network https://rideart.org/. Recorded live at APTA Tech earlier this summer, Paul and Diana connect transit, tech, and people in this engaging interview.

Diana runs a very unique transit system. It's funded by businesses, but all Anaheim residents and people who work in Anaheim ride for free. Tourists coming to visit the city pay a small fare to ride all day on a completely cashless system. And the goal of the system has always been to support the community and reduce congestion in the city.

And, they've been running electric buses for 20 years, AKA, before they were cool.

Listen to the whole conversation and learn how the agency was started and their plans to support the tourist industry.

Also on the show Elea Carey and our producer/editor Tris Hussey share their ideas for how agencies can help tourists use transit when they visit.

Next week on the show we have a special interview with Laura Hendricks, CEO of Transdev U.S. Paul and Laura talk about the role of contracting in public transit around the world and how Transdev is using its global experience to move us towards a zero emissions future.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com/ , passionate about moving the world's people.

Enriched by Vizzy

(00:00) Reducing congestion and preserving culture

(00:42) Interview with Diana Kotler, CEO of the Anaheim Transit Network

(23:31) Marketing Minute with Elea Carey

(26:18) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Mike Noland on the Path Forward and Improving Service on Commuter Rail

Wed, 20 Sep 2023 13:00:00 -0400

This week Mike Noland, President and GM of the South Shore Line https://mysouthshoreline.com/, joins Paul to talk about commuter rail in the Midwest. The South Shore Line connects Northwestern Indiana with Chicago. This busy corridor is used by commuters and casual riders heading into the Windy City for work or fun. Mike talks about the South Shore Line, how he's adapting to changing ridership, and his double-tracking project to expand capacity and flexibility on the line.

Commuter rail is in a tremendous state of flux right now. Commuters are coming back slowly, but with very different travel habits than they did three years ago. Choice riders, or people who use the train to quickly get between cities, often travel at "off peak" times like midday, evenings, and weekends. Mike talks about what changes and amenities are needed to get more people out of their cars and onto trains.

Mike concludes with a discussion about high-speed rail and what's needed to make these a reality in the U.S.

We wrap this episode with Mike's Minute with regular contributor Mike Bismeyer reminding us of the value and learning we get from each other as we head into the fall conference season.

Next week on the show, we're joined by Diana Kotler, CEO of the Anaheim Transit Network, and how her business-supported transit system gets tourists and the people of Anaheim around the Happiest Place on Earth (West Coast edition).

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo. At Modaxo, we're passionate about moving the world's people, and at Transit Unplugged, we're passionate about telling those stories. https://www.modaxo.com/

Enriched by Vizzy

(00:00) Mike Noland, President of the South Shore Line

(27:57) Mike's Minute with Mike Bismeyer

(29:23) Coming up next week on Transit Unplugged Diana Kotler, Anaheim Transit Network

Chapters, images & show notes powered by vizzy.fm.

Mark Joseph Looks Back at Going From Taxis to Transdev and What’s Next for Transit

Wed, 13 Sep 2023 13:00:00 -0400

This week Paul continues his look back at his time working at Yellow Transportation with the former CEO of Yellow, Veolia, and Transdev, Mark Joseph (now CEO of Mobitas Advisors--https://www.mobitasadvisors.com/).

Mark is a true leader and visionary in the transit industry. Mark recounts how he took a failing taxi business and created a business that would be a leader in public transit contracting.

Mark reflects on the future of transit, talking about workforce challenges, the opportunities (and pitfalls) of AI, and how we need to look to technology to move the industry forward.

In our Marketing Minute, Elea Carey gives some tips for using generative AI tools like ChatGPT to help create more content for your agency's blog.

Coming up next week, we have Mike Noland, President and GM of the South Shore Line, talking with Paul about commuter rail connecting Northern Indiana and Chicago, but more importantly, what's really needed to boost inter-city rail in the U.S.

If you have a question or want to be a guest on the show, you can email us at info@transitunplugged.com.

Transit Unplugged is brought to by Modaxo -- https://www.modaxo.com/ . At Modaxo we're passionate about moving the world's people, and at Transit Unplugged we're passionate about telling those stories.

Enriched by Vizzy

(00:00) Mark Joseph Mobitas Advisors

(00:23) Mark Joseph, CEO Mobitas Advisors

(29:44) Marketing Minute with Elea Carey

(31:57) What's coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Yellow Transportation Reunion: Stories from the Transportation Trenches

Wed, 06 Sep 2023 13:00:00 -0400

Transdev is the largest public transportation contractor in the world, and it got its start in North America with the acquisition of Yellow Transportation. Paul worked for Yellow Transportation for a number of years and today we bring you a special reunion show with a few of the people Paul worked with there.

Paul and his guests, John Duncan, Jeff Barnett, and Peggy Maher, worked together at Yellow during the early days of building the company from a regional taxi, limousine, and charter bus company to a national player in transportation. Listen to how they worked, learned, and grew with each other while creating life-long bonds of friendship and mentorship.

But we're just getting started.

Next week we have Mark Joseph, who was the CEO of Yellow from its revitalization in the 1990s until its acquisition by Veolia--which would later become Transdev--in 2001. Mark served as CEO at Veolia for 5 years and then CEO of Transdev for another 12 years. Paul brings the whole story together with Mark from Yellow's beginnings to the future of transportation today.

Also on the show, Mike Bismeyer reflects on how these long-standing work connections help shape and support who we are.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged it brought to you by Modaxo. At Modaxo, we're passionate about moving the world's people, and at Transit Unplugged, we're passionate about telling those stories. Learn more at https://www.modaxo.com/

Enriched by Vizzy

(00:00) Yellow Transportation Reunion Show with John Duncan, Jeff Barnett, and Peggy Maher

(36:44) Mike's Minute with Mike Bismeyer

(38:40) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Bus Rapid Transit and Brazil’s Contribution to Global Transit with Tula Vandaramatos

Wed, 30 Aug 2023 13:00:00 -0400

When Paul talked with Seleta Reynolds of LA Metro, one of the places she planned to visit ahead of the Olympics in LA was Brazil. She wanted to see first-hand how Bus Rapid Transit (BRT) works and helped move people in Rio for the Olympics. This week we have the second of our Brazil-focused episodes with Tula Vandaramatos, President of the Passenger Transport Association, where Tula talks more about Brazil's unique public transport system and how BRT is helping move people faster through some of the most congested cities in the world.

Also on the show, Elea Carey gives us some tips on how to get more out of your email newsletter.

Coming up next week we have a special two-part reunion show with Paul and former colleagues of Yellow Transportation--which would later become Transdev--talking about going from taxis and limos to now the world's largest contract bus operator.

If you have a question or comment, feel free to email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo (https://www.modaxo.com/). At Modaxo we're passionate about moving the world's people. And at Transit Unplugged, we're passionate about telling those stories.

Enriched by Vizzy

(00:00) Tula Vandaramatos

(00:04) Public transportation is the only sustainable solution for cities

(00:26) Interview with Tula Vandaramatos, President ATP Group

(19:40) Marketing Minute with Elea Carey

(21:41) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Dimas Barrreira–Going all electric isn’t the only path to reducing emissions

Wed, 23 Aug 2023 13:00:00 -0400

This week on the show Paul chats with repeat guest Dimas Barreira about Brazil's unique way of organizing public transportation, innovations in his own city of Fortaleza, and his approach to reducing carbon emissions in his region. We kick off the episode though with Dimas retelling the story of his life-changing motorcycle accident where he was dead for 40 minutes and spent 4 days in a coma!

This episode was recorded during Paul's recent trip to Brazil where he met with industry leaders, attended a national transportation conference, and filmed segments for an upcoming episode of Transit Unplugged TV. Watch for all of this on our Transit Unplugged TV channel on YouTube.

Also on this week's show, Mike Bismeyer talks about attending TransLink's celebration of 75 years of electric trolley buses in Vancouver. Vancouver has the second largest fleet of trolley buses in North America and the only trolley buses in Canada. Check out TransLink's website for pictures and the history behind these iconic buses.

Next week we stay in Brazil and learn about Bus Rapid Transit, developed in Brazil as a "train on wheels" where digging subways isn't practical or feasible. Paul welcomes another amazing transit leader from the south of Brazil--Tula Vandaramatos--for this interview. Paul and Tula also continue the discussion of Brazil's transport system and new funding coming from all levels of government.

If you have a question or comment, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo. At Modaxo we're passionate about moving the world's people. And at Transit Unplugged we're passionate about telling those stories.

Enriched by Vizzy

(00:00) Dimas Barreira pragmatic solutions to carbon emissions

(00:46) Interivew with Dimas Barreira, President of Sindionibus

(30:40) Mike's Minute with Mike Bismeyer

(32:16) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Coree Cuff Lonergan on Creating 200 Miles of New Transit Service in Broward County

Wed, 16 Aug 2023 13:00:00 -0400

This week we're staying in sunny Florida and moving down to Broward County to hear what Broward County Transit (BCT) CEO Coree Cuff Lonergan has in store for the people of her county. As the new CEO she's leading the charge on an amazing 15-year plan to add 200 miles of new transit service to the county's transit infrastructure. Over the next decade and a half Broward County will get:

High-frequency bus service
Commuter rail
Light rail
Bus Rapid Transit (BRT)

Coree is starting with high-frequency bus service and then adding new services over time. On top of this, BCT will be moving to an all-electric bus and non-revenue fleet by 2035. A lot going on for an agency that, as Coree puts it, is "a sleeping giant in the transit industry."

Also on the show, Elea Carey starts a three-part series on communication basics, starting with how to make sure your website meets the needs of riders.

Next week we have the first of two episodes coming from Paul's recent trip to Brazil. We start off with repeat guest Dimas Barreira, President of Sindionibus in Fortaleza, talking about how public transport in Brazil is organized and his unconventional plans for reducing carbon emissions in his region.

Have we heard from you?

We're wrapping up our listener survey this week. We've gotten a lot of great feedback. Make sure you've had your say today! https://www.surveymonkey.com/r/PN3WLZP

If you have a question or comment, you can reach us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Transit Unplugged with guest Coree Cuff Lonergan

(00:23) Interview with Coree Cuff Lonergan, CEO Broward County Transit

(23:33) Marketing Minute with Elea Carey

(25:28) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Transit Payment Innovations in Central Florida and Driving Customer Loyalty in Transit

Wed, 09 Aug 2023 13:00:00 -0400

This week Paul has two great interviews for you: John Slot, Chief Innovation Officer of LYNX in Central Florida, and Rudy Vidal, Managing Director of Vidal Consulting Group. Both interviews center on building strong, emotional connections with riders, so they choose transit over other options.

John Slot leads a team responsible for testing and piloting innovations in and around the Orlando area. From sustainable buses to new payment options to bring fare equity to everyone, John's team makes sure residents, tourists, and soon APTA EXPO attendees can get around the city with ease. John talks about their energy transition from diesel to CNG to electrics over the next several years, plus how payment technology will make his system easier to navigate--and cheaper--for everyone.

In our leadership segment, Rudy Vidal gets to the heart of building loyal transit riders--stop selling transportation. Public transit is a commodified quasi-monopoly, so just doing the basics--buses that are on time--isn't enough to create loyalty. Loyalty comes from creating a positive emotional response in riders. Do people feel welcome and safe? Are they relaxed getting to work? Do they feel they are helping the environment? There are no easy answers to creating loyalty, but Rudy gives you questions to think about at your own agency.

Also in this episode, Mike Bismeyer reminds us of all the opportunities in transit and the hard work marketing and communications teams do to connect with people.

Next week on the show, we stay in Florida and hear from Coree Cuff Longeran, CEO of Broward County Transit and hear about her 15-year plan to create a world-class transit system for her community.

Please take a moment to rate and review Transit Unplugged on Apple Podcasts--or wherever you listen. Ratings and reviews help others find Transit Unplugged and become part of our transit evangelist community.

If you have a question or comment, you can email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Transit Payment Innovations in Central Florida and Driving Customer Loyalty in Transit (00:33) Interview with John Slot, Chief Innovation Officer, LYNX (14:04) Mike's Minute (15:46) Interview with Rudy Vidal on creating an emotional connection with customers (36:06) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Innovation, Accessibility, and Attracting New Riders–UITP CEO Roundtable Part 2

Wed, 02 Aug 2023 13:00:00 -0400

This week we bring you our final segment from the UTIP Global Summit held earlier this summer in Barcelona. In this dynamic CEO Roundtable recorded live at the summit, we hear from Dorval Carter, President of the Chicago Transit Authority, Paul Skoutelas, President and CEO of APTA, Carla Purcell, CEO of Yarra Trams, and Jeremy Yap, Deputy Chief Executive of LTA Singapore.

This panel continues the discussions started in the first CEO Roundtable with a focus on innovation across the industry, how places like Singapore are focusing on making public transport accessible for everyone, and how agencies will attract new, non-work trip riders to their systems.

Together these two CEO Roundtables give a complete view of the challenges--and opportunities--facing transit today around the world. Sustainability, funding, new ridership patterns, and accessibility, all sewn together with a renewed spirit of innovation. Around the world, as highlighted at the UITP Global Summit, agencies are buoyed with this new sense of purpose. If you haven't listened to Part One, check it out and give it a listen.

Next week on the show, we have William (John) Slot, Chief Innovation Officer at LYNX in Florida, and in our leadership segment, we have Rudy Vidal of Vidal Consulting Group.

Please take a moment while you're listening to Transit Unplugged to leave a rating and review of the show. This helps other people find the show can become part of the Transit Unplugged community.

If you have a question or comment, you can email us at info@transitunplugged.com.

Creating new funding models, the challenge of the EV transition, and stop negative self-talk

Wed, 26 Jul 2023 13:00:00 -0400

We have a jam-packed episode for you this week. We lead off with David S. Kim, formerly the Secretary of Transportation for the State of California, now Senior Vice President & Principal, National Transportation Policy and Multimodal Strategy at WSP. Paul and David talk about two of the most pressing issues facing public transit today: finding alternatives to gas taxes to fund transportation and the transition to EVs.

For decades federal and state/provincial taxes on gas and diesel have funded roads, bridges, and public transit. It's a good system for paying for critical infrastructure, but as we switch to EVs--therefore buying less and less fuel--that money will dry up. David and Paul talk about some of the pilots and models being tested to move to a "pay-as-you-drive" model for funding.

Paul and David then pivot to talking about the challenges facing the transition to EVs and the costs associated with the transition. Sure agencies have to buy new buses, but they also have to upgrade or build new facilities to support EVs and have to train a whole new workforce to drive and manage these high tech vehicles.

We also have the second leadership segment from Keith Scott and Rebecca Klein Scott of TALLsmall Productions. This week Keith and Rebecca tell us how to defeat negative self-talk. It's more than just a nagging little voice that chides us, negative self-talk can become a self-fulfilling prophecy and damage your work, your career, and your mental health. Keith and Rebecca give you real, practical tools to silence that negative voice and turn it into your inner cheerleader.

Elea Carey joins us this week to talk about how to communicate big projects--like the transition to EVs--by focusing on where the money has really come from and the benefits to the community.

Coming up next week we have the second CEO Roundtable recorded at the UITP Global Summit featuring Carla Purcell CEO of Yarra Trams, Jeremy Yap Deputy Chief Executive of LTA in Singapore, Paul Skoutelas, President of APTA, and Dorval Carter, President of CTA in Chicago.

This roundtable has a focus on public transport in Asia-Pacific and North America. While every region and agency is different--if you've seen one transit agency, you've seen one transit agency--many of the challenges in changing ridership patterns, workforce development, transition to zero emissions, and accessibility are universal.

Our listener survey is still open! This is your chance to let us know how we're doing and what you'd like to hear on future shows. https://www.surveymonkey.com/r/PN3WLZP

If you have a question, comment, or would like to be a guest on the show email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) David S. Kim - TALLsmall Part 2

(00:26) Interview with David S. Kim

(22:15) Messaging Minute with Elea Carey

(24:22) Continuing with Keith Scott and Rebecca Klein Scott on stopping negative self talk

(38:30) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

UITP CEO Roundtable Part 1: European Transit Leaders on Today’s Transit Trends

Wed, 19 Jul 2023 13:00:00 -0400

This week we bring you the first of two special CEO Roundtables recorded live at the UITP Global Summit in Barcelona. This first panel features:

Thierry Mallet,CEO of Transdev
Anjes Tjarks, Minister of Transport in Hamburg
Laura Shoaf, CEO of the West Midlands Combined Authority
Ruben Leonor, Strategy & Quality Director at Renfe

Paul leads this all-star lineup of transit leaders through discussions of today's changing ridership, funding and fares, the transition to zero emissions, and what the future of transit holds. You're only going to find guests like these on Transit Unplugged!

The second CEO Roundtable featuring Carla Purcell, CEO of Yarra Trams, Jeremy Yap Deputy Chief Executive of LTA in Singapore, Paul Skoutelas, President of APTA, and Dorval Carter, President of CTA in Chicago, airs in two weeks on August 2nd.

But next week, we have another great transit leader: David S. Kim, formerly the Secretary of Transportation for the State of California, now Senior Vice President & Principal, National Transportation Policy and Multimodal Strategy at WSP, in conversation with Paul. We also bring you the second leadership segment from Keith Scott and Rebecca Klein Scott of TALLsmall Productions. This week Keith and Rebecca tell us how to defeat negative self-talk.

While you're here, we have a favor to ask...

Please take a couple minutes to take our listener survey: https://www.surveymonkey.com/r/PN3WLZP. We'd like to know you like, and don't, about Transit Unplugged and how we can make it even better for future episodes.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Transit Unplugged is brought to you by Modaxo. At Modaxo, we're passionate about moving the world's people, and at Transit Unplugged, we're passionate about telling those stories.

Enriched by Vizzy

(00:00) CEO Roundtable Part 1 from UITP Global Summit 2023

(09:19) Theirry Mallet on challenges

(11:58) Ruben Leonor Spain

(13:46) Anjes Tjarks on cities

(15:28) Laura Shoaf on passenger comfort

(17:16) Anjes Tjarks on comfort continued

(18:58) Theirry Mallet on convenience

(23:08) Anjes Tjarks on fares

(25:58) Ruben Leonor on rail

(27:33) Laura Shoaf on funding

(28:54) Theirry Mallet on funding

(32:43) Laura Shoaf on AI

(34:20) Ruben Leonor on Technology

(35:45) Anjes Tjarks on technology

(37:53) Theirry Mallet on electrification

(42:00) Laura Shoaf on electrification and equity

(44:44) Ruben Leonor on electrification

(46:07) Anjes Tjarks on zero emissions

(47:31) Theirry Mallet on zero emissions

(49:21) Wrap up: Best things right now

(52:34) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

A Global Perspective on Transit from Dr. Kaan Yildizgöz and Tips to Speak with Confidence

Wed, 12 Jul 2023 13:00:00 -0400

Every week we bring you the top transit thought leaders from around the world, and this week is no exception. Recorded while at the UITP Global Summit in Barcelona, Paul sits in conversation with Dr. Kaan Yildizgöz, Senior Director of Membership and Global Operations at UITP. Kaan and Paul dive into one of the most important topics facing public transport today--helping people rely less on personal cars for regular travel.

In much of the world, taxis are integrated into the transit system so people can use a taxi to get to and from transit hubs in their cities. Cities like Dubai are at the forefront of broadly integrated transport models where taxis are even managed by the public transit authority.

In their conversation, Paul and Kaan also talk about the essential role UITP plays in delivering transit around the world as well as the biggest trends facing transit today. From training to best practices, studies to advocacy, UITP is at the center of transit.

In the second half of the show our leadership segment is back. In the first part of a two-part conversation, Paul learns from Keith Scott and Rebecca Klein Scott of TALLsmall Productions, how the words we choose, our tone, and our body language convey more than we realize to people. Keith and Rebecca give some great tips and lessons on how to come across more professionally and confidently by getting rid of weak language and filler words. Keith and Rebecca continue their conversation with Paul focusing on self talk in our July 26th episode.

Mike Bismeyer reflects on how important transit is to society and encourages all of us to ride transit this summer, if nothing else to say thank you.

Next week on the show we have the first of two special CEO Roundtables recorded live at UITP in Barcelona. This first special episode features Thierry Mallet, CEO of Transdev, Anjes Tjarks, Minister of Transport in Hamburg, Laura Shoaf, CEO West Midlands Combined Authority in the UK, and Ruben Leonor, Strategy & Quality Director at Renfe in Spain. You won't want to miss this episode so make sure you follow/subscribe Transit Unplugged wherever you listen to podcasts.

If you have a question, comment, or would like to be a guest on Transit Unplugged email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Transit Unplugged News and Views

(00:03) Kaan Yildizgoz UITP plus Keith Scott and Rebecca Klein Scott TALLsmall Productions

(00:20) Interview with Kaan Yildizgoz, Senior Director of Membership and Global Operations, UITP

(18:42) Mike's Minute with Mike Bismeyer

(20:11) Leadership Segment with Keith Scott and Rebecca Klein Scott, TALLsmall Productions

(38:17) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Cybersecurity, Safety Data, and Smart Cities — Canadian Transit Tech Innovation Part 2

Wed, 05 Jul 2023 13:00:00 -0400

We wrap up our special look at Canadian transit tech innovation with three great innovators in the transit tech landscape. We lead off with Paul in conversation with Jean-Pierre Baracat, VP and Partner at Cysca Technologies, talking about the need for enhanced operational cybersecurity for the vehicles and systems that power transit. Then Paul talks with Tim Bigwood, GM of Trapeze Workforce Management, about the need for agencies to have a single source of truth for all their safety-related data. Finally, we have Brad Cameron, CEO of BusPas, talking about using bus stops as data anchor points for smart cities.

We end the show with a special roundtable led by Transit Unplugged producer Tris Hussey in conversation with contributors Mike Bismeyer and Elea Carey reflecting on the past two episodes and how to communicate tech innovations to your customers.

Next week on the show, we have Kaan Yildizgöz, Head of Global Membership and Operations at UITP, talking with Paul about the new models for mobility that use taxis as an integral part of the transport system.

Then our leadership segments return with a two-part series from continues Keith Scott and Rebecca Klein Scott of TALLsmall Productions. In this first part, Keith and Rebecca dive into how language--and weak language--can hurt your career and success.

Don't forget to subscribe/follow Transit Unplugged wherever you listen to podcasts and leave us a review if you enjoy the show. You can always reach us at info@transitunplugged.com; we'd love to hear from you.

Enriched by Vizzy

(00:00) Canadian Transit Tech Innovation Part 2: Safety

(00:03) Introduction by Paul Comfort

(01:00) Interview with Margaret Cullen, Jean-Pierre Baracat, and Tim Bigwood

(01:20) Introduction from Margaret Cullen

(05:22) Jean-Pierre Baracat on emerging cybersecurity threats

(11:41) Tim Bigwood on the need for integrating safety data systems

(17:13) Brad Cameron BusPas Interview

(24:49) Series roundup with Tris Hussey, Mike Bismeyer, and Elea Carey

(40:03) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Focus on Canadian Transport Tech Innovation Part 1 EVs and New Transit Models

Wed, 28 Jun 2023 13:00:00 -0400

This week we kick off the first of two episodes focused on Canadian transportation tech and innovation. In this episode, Margaret Cullen, Trade Commissioner for the Canadian Consulate in Florida, joins Paul with Niklas Kviselius, Sr. Manager Innovation Management and New Mobility at TransLink, and Colin Lavery, Chief Growth Officer at Asset Market.

On the show, the guests about the planning needed for the tsunami of EVs coming over the next several years and how agencies need to be more proactive in pushing innovation. Colin's focus is on using AI to figure out where EV chargers should be placed around a city and community--and placed with equity and inclusion as key facets of the plan. Niklas, as the head of TransLink's innovation program, is focused on testing new ideas for mobility and making it easier for companies with great ideas to work with TransLink. TransLink's open call for innovation proposals just opened; take a look and your company could be part of the next innovations at TransLink. Last year's winner is to see if the excess energy from braking can be used to power and charge electric vehicles. Read more about that on TransLink's Buzzer Blog

Coming up next week we continue our focus on Canadian Tech with Margaret Cullen returning along with Tim Bigwood, General Manager of Trapeze Workforce Management, Jean-Pierre Baracat, Partner and VP at Cysca Technologies, and Brad Cameron, President and CEO of BusPas. Part 2 moves the focus onto safety and how to improve transit systems by tapping into data from bus stops.

We'll wrap up Part 2 with a special roundtable discussion with our producer Tris Hussey and regular contributors Mike Bismeyer and Elea Carey talking about tech, innovation, and communicating pilots to your audience.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Canadian Technology Focus Part 1 (00:27) Interview with Margaret Cullen, Niklas Kviseilus, and Colin Lavery (00:49) Margaret Cullen, Trade Commissioner, Canadian Consulate (01:27) Interview Continues... (04:41) Niklas Kviselius (10:17) Colin Lavery (11:35) Margaret Cullen on investment (12:59) Niklas Kviselius on electrification (16:28) Colin Lavery on equity and inclusion (19:02) Niklas Kviselius on innovation (22:06) Colin Lavery on preparing for clean fuels (26:49) Niklas Kviselius on future proofing your agency (28:50) Wrap up with our guests (29:46) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Sneak Peek - Canadian Technology Focus on AI in Transit

Fri, 23 Jun 2023 17:52:00 -0400

Listen to this sneak peek at part one of our two-part series on Canadian Tech Innovations in Transit.

This segment features Paul Comfort with Niklas Kviselius of TransLink and Colin Lavery of Asset Market talking about the role of AI in transit.

Renée Amilcar is charting the course for the future of transport around the world

Tue, 20 Jun 2023 23:05:00 -0400

After spending the bulk of her 20 year career in public transport in Montreal at STM, Renée Amilcar has been at the helm of OC Transpo in Ottawa for almost two years and leading the effort to move OC Transpo to zero emissions by 2036. But that's only the tip of the iceberg for this dynamic transit leader. Join Paul in conversation with Renée in an interview recorded at the UITP Global Summit in Barcelona the day before she took office as the President of UITP.

OC Transpo serves the City of Ottawa, which isn't just your regular city, it's the capital city of Canada. Known for it's history, beauty, and canals, it also has famously harsh winters. OC Transpo has the difficult enough job of keeping a city moving, but also helps keep the wheels of government going by making sure government workers get to their jobs as well.

On the road to zero emissions, Renée talks with Paul about the electric bus trials in the city that have been very successful thus far. She's also responsible for the multi-billion dollar light rail expansion to create more transit options for people in the city of Ottawa.

Renée is an example of the new generation of leaders who are transforming and re-energizing public transit. As the new President of UITP, Renée wants to build bridges across agencies, countries, and continents to help all transit systems meet the challenges we all face in the 21st century.

Also on the show Mike Bismeyer talks about his recent visit to a school to talk with kids about careers in transit as part of CUTA's Mentorship Program. If you'd like to have Mike visit your school, reach out to him on LinkedIn.

Coming up we have a special two-part series on Canadian technology innovation with experts on planning, cybersecurity, safety management, and more. Technology is crucial to transit, get an inside look into some of the newest innovation and how agencies like TransLink are piloting them.

If you have a question or would like to be a guest on the show, email us at info@transitunplugged.com.

Transit Unplugged is presented by Modaxo. At Modaxo we're passionate about moving the world's people, and Transit Unplugged is passionate about telling those stories.

Enriched by Vizzy

(00:00) Renée Amilcar, President UITP (00:17) Interview with Renée Amilcar, GM of OC Transpo, Ottawa, ON (25:29) Mike's Minute with Mike Bismeyer (26:14) Mike in the classroom (26:56) Mike in class talking (27:42) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

New, Innovative Microtransit Models and How to Make Sure You Always Bring Your Passions to Work

Wed, 14 Jun 2023 13:00:00 -0400

We have two very complementary episodes this week on Transit Unplugged. We start off with Alex Esposito, Co-founder and CEO of Circuit, who took a passion for solving traffic problems and turned it into a business. In our leadership segment Paul talks with Marinma Dorado, Founder and Passion Catalyst of Mindset Results, about connecting the things you're passionate about with your work.

On demand transit is an innovation born out of a simple premise: just because it isn't cost-effective to run a 40 foot bus somewhere, doesn't mean those people don't need transit. On demand transit can fill the first mile-last mile gaps and provide service where buses--even small ones--don't make practical sense. Circuit's approach to on demand transit is focusing on short trips. Trips just long enough someone might drive their car, but too short for a bus. Partnering with cities and businesses Circuit provides free or low cost on demand, shared transit to get cars off the road, people where they need to go, and fill buses with people.

Interestingly, and a direct connection to our second guest, this passion project was born from Alex and his friend looking for a better parking solution around their hometown on Long Island.

In our leadership segment, Marinma Dorado talks about one of the most critical parts of managing your life and career--making sure you focus on doing what you love. A lot of us can do things, and do them well, but they also tend to pull us away from the things we love. And according to Marinma and her own experience, focusing on the things you're passionate about, the things you love to do, makes you more successful in the long run.

Also on the show, Elea Carey talks about what transit agencies should think about when picking which community events to attend.

Coming up next week we have a very special interview with Renée Amilcar, GM of OC Transpo in Ottawa, ON and the new president of UITP. Renée is the first woman, and first North American, to hold the office. Paul recorded the interview with her while at the UTIP Global Summit the day before she took office. Her passion for transit and global cooperation cross-agencies and cross continents should make her two-year term very exciting!

Enriched by Vizzy

(00:00) Transit Unplugged News and Views with Alex Esposito and Marinma Dorado

(00:23) Interview with Alex Esposito. Co-founder and CEO of Circuit

(16:56) Marketing Minute with Elea Carey

(19:07) Interview with Marinma Dorado

(33:37) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Connecting With Employees is the Secret to Managing a Successful Transit Agency

Wed, 07 Jun 2023 13:00:00 -0400

This week we continue our series focusing on LA Metro with Paul talking with LA Metro COO Conan Cheung. Conan was originally a transit planner and this focus on details and connecting with people gives him a unique approach to managing his agency.

In his discussion with Paul, Conan gets into three issues facing all agencies right now: the transition to zero emissions, improving safety on the system and building a strong workforce. Like many previous guests and agencies, Conan talks about LA Metro's pragmatic approach to zero emissions. You can't go all in on one type of solution; diversity is essential to a well-rounded zero emissions fleet.

LA Metro is no stranger to the challenges of crime, homelessness, and drug use on its system. Knowing you can't police your way out of the problem, LA Metro's approach has focused on ways to discourage unwanted behaviors like lightening and controlling access to parts of stations.

Finally, Paul and Conan get into managing the over 10,000 people who are part of the operations workforce. From his experience working with communities as a transit planner, Conan visits all of his 10 divisions to learn exactly what his people need and want. To ensure he has enough staff, LA Metro has started one day hiring fairs where someone can apply for a job in the morning and leave with a preliminary offer in the afternoon. These hiring blitzes have been so successful at getting new employees, they have to slow down so they can catch up with people finishing their training.

Also on the show, Mike Bismeyer talks about a recent leadership conference where leaders shared the things they do outside of work to help the community. From volunteering at animal shelters to helping veterans, mentoring young to people to just being part of the community, these leaders showed that not only is kindness cool, sharing these acts of kindness helps build a stronger team.

Next week on the show, we have Alex Esposito, Co-founder and CEO of Circuit, talking about targeted microtransit to get people out of cars and onto public transport and Marinma Dorado on matching what you love to do with the work you choose to do.

If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com.

Transit Unplugged is presented by Modaxo. Modaxo is passionate about moving the world's people, and we're passionate about telling the stories of the people who make it happen.

Enriched by Vizzy

(00:00) Conan Cheung COO LA Metro

https://vzyfm.co/42wGQ81

(00:39) Interview with Conan Cheung, COO of LA Metro

https://vzyfm.co/3qsUsUE

(30:40) Mike's Minute with Mike Bismeyer

https://vzyfm.co/3tAj8Zy

(32:10) Coming up next week on Transit Unplugged

Next week Alex Esposito, Co-founder and CEO of Circuit, and Marinma Dorado, Founder of Mindset Results.

Chapters, images & show notes powered by vizzy.fm.

How LA Metro is Already Getting Ready for the 2028 Summer Olympics with Seleta Reynolds

Wed, 31 May 2023 13:00:00 -0400

Plus how to match your strengths to your job with Josh Cohen

Welcome to the first of two special episodes featuring leaders from the second largest transit system in the U.S.--LA Metro! In this first interview, Paul chats with Seleta Reynolds, Chief Innovation Officer and interim Chief People Officer at LA Metro, about planning for the future of LA Metro including the upcoming 2026 World Cup and 2028 Summer Olympics. Seleta reflects on how to build a lasting legacy for Los Angeles from transit to how Angelenos think about community and their streets. Seleta also talks about her own career journey from intern to GM at LADOT and now her dual role at LA Metro. Seleta is passionate about transit but also passionate about finding new ways to make our streets livable and useful.

In our leadership segment, Paul dives into career journeys with Josh Cohen, CEO of Mobility Leadership Advisors, about building a career that's based on your strengths and values, not other peoples'--or your own--expectations of what the "right" career path is supposed to be. You can sign up for Josh's weekly newsletter and get his insights delivered straight to your inbox. In Josh's segment, you can hear many of the themes Seleta Reynolds talked about in her career journey--matching your career with your passions and your values.

Also on the show, Elea Carey connects the dots between Josh's and Seleta's interviews with some advice for marketers in how to be successful--and healthy--in their careers.

Next week, we continue with our LA Metro series with Conan Cheung, COO of LA Metro, talking about safety and connecting with the over 10 thousand LA Metro employees who keep that city moving.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com.

Transit Unplugged is powered by Modaxo. Modaxo is passionate about moving the world's people, and Transit Unplugged is here to tell their stories.

Enriched by Vizzy

(00:00) Seleta Reynolds - Josh Cohen

(00:29) Interview with Seleta Reynolds

(19:52) Messaging Minute with Elea Carey

(21:28) Josh Cohen Leadership Segment

(32:32) Coming up next week

Chapters, images & show notes powered by vizzy.fm.

Creating tourist-friendly transportation in Banff, AB

Wed, 24 May 2023 13:00:00 -0400

This week we're continuing our tour of Western Canada with Martin Bean, CEO of Roam Transit in Banff, AB. Roam Transit, like many transit agencies in tourist destinations, has a dual role. One is to get the residents of the Bow Valley from Canmore to Banff (who all ride for free by the way) where they need to go, the other is helping the over four million visitors who come to Banff National Park and Lake Louise each year explore the region (and leave their cars behind).

Beyond transit passes for hotel guests or people arriving by tour bus, Roam Transit is pretty special in a lot of other ways--and all focused on preserving the natural beauty around them.

Roam Transit wraps their buses with pictures of the local wildlife taken by local nature photographers. From deer to elk to bears to martins (a kind of weasel) Roam Transit gives you a taste of what animals are roaming around--some of which you could even run into while in downtown Banff.

Because they are in the middle of one of the most beautiful places in the world, environmental stewardship is a big part of how they do things. Their operations facility doesn't have a furnace, but runs off waste wood burned as part of a community heating system. They have over 680 solar panels on the roof that generate enough power to charge up three battery electric buses plus the whole building. There's getting power from a sustainable grid and then there's getting your power from your own solar power grid.

Tune in to hear all about these topics plus how Roam Transit works with Parks Canada, trains new drivers, and helps the community leave cars behind to help the environment and congestion.

Also on the show:

Mike's Minute with Mike Bismeyer, and his special connection to Roam Transit
Transit Unplugged TV videographer and director Jaime Cuadra talks about filming the special episode coming up in June on the Rocky Mountaineer excursion train.

Check out the Transit Unplugged TV episode from Vancouver, the first stop on Paul's look at transportation in Western Canada.

Next week we have Seleta Reynolds, Chief Innovation Officer and Interim Chief People Officer at LA Metro, talking about getting ready for the 2028 Summer Olympics. And Josh Cohen of Mobility Leadership Advisors on finding the right fit in your career growth.

If you have a comment or want to be a guest on the show, email us at info@transitunplugged.com

Enriched by Vizzy

(00:00) Martin Bean Roam Transit Bow Valley Regional Transit Services

(18:30) Mike's Minute with Mike Bismyer

(20:12) About future Transit Unplugged TV episodes

(25:49) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Focusing on Better Customer Experience and Micro Innovation in Transit

Wed, 17 May 2023 13:00:00 -0400

This week, we have two intersecting interviews covering customer experience and innovation in transit. We start off with Paul talking with Aaron Weinstein of Transit CX about creating customer experience (CX) programs within transit agencies. We continue with Brandon Bartneck, GM of Edison Manufacturing and Engineering and the host of the Future of Mobility podcast, talking about transit innovation and manufacturing.

Aaron talks about building a customer experience mindset within transit agencies. As Paul notes in the interview, according to APTA, customer experience-customer service is the number one KPI agencies are tracking. It makes sense; you can’t grow ridership and attract new riders if the experience of using transit isn’t enjoyable. Aaron outlines the steps for creating a customer experience program and how journey mapping helps you figure out where your rough spots are--and then fix them.

We move from CX to innovation and manufacturing with Brandon. Edison Manufacturing helps companies produce things at small scale to test and trial. Or things that companies will only need a few of.

Why is this important to innovation? Because right now, as we test and trial new zero and low emissions vehicles or new autonomous vehicles, we need to prove the model before large scale manufacturing is worth the risk. How does this connect with CX? As Brandon talks about with Paul, the coolest scooters, e-bikes, autonomous vehicles, or microtransit options won’t make a difference to mobility or access to transit if the entire experience is connected and seamless throughout the entire journey. Shiny, new innovations won’t get the results people are looking for unless integrated payment solutions, and convenient pickup/drop off options are part of the picture too.

We also hear from Elea Carey with her Messaging Minute, talking about playing the long-game in transit marketing messaging.

Next week on Transit Unplugged we hear from Martin Bean, CEO of Roam Transit in Banff, Alberta. Martin talks about how he’s providing transit solutions not just for his community, but the millions of tourists who come to Banff every year. Paul’s chat with Martin was all part of his tour of Western Canada in April. Want to get a peek? Check out the Transit Unplugged TV episode from Vancouver.

Enriched by Vizzy

(00:00) Transit Customer Experience with Aaron Weinstein and Innovation with Brandon Bartneck (01:50) Aaron Weinstein on improving customer experience in transit (15:09) Messaging Minute with Elea Carey (17:21) Interview with Brandon Bartneck host of Future of Mobility and GM of Edison Manufacturing and Engineering (35:27) Coming up next week on Transit Unplugged

Chapters, images & show notes powered by vizzy.fm.

Announcing Paul’s Newest Book Plus Meeting the Needs of a Growing City in Everett, WA

Wed, 10 May 2023 13:00:00 -0400

Tom Hingson knows transit inside and out. Learn how the City of Everett, WA tackling battery-electric range issues with inductive charging. And announcing Paul's newest book--Comfort Food.

We return to Snohomish County this week to the City of Everett (and county seat) to learn about this network within a network from Everett Transit Director Tom Hingson. With a transit career spanning 40 years, Tom has seen it all, from behind the wheel to behind the scenes as a transit leader. Everett is one of the larger cities between the Canadian border and Seattle and is part of Snohomish County--learn more about that transit system from Ric Ilgenfritz--which means Tom needs to help his community not only get around the city but also connect with Community Transit, Sound Transit, and King County Transit. Like all transit systems, Tom is transitioning to a zero-emissions fleet. Everett Transit is using grid-powered battery electric buses for the backbone of his green fleet. Unlike larger systems (like Community Transit surrounding his service area), he doesn't have long runs to manage. He doesn't have to work about range as much as being able to charge buses throughout the day.

Tom is opting for inductive charging below the buses at key transit hubs so buses can run all day and just switch out drivers. This is a big transition for Everett Transit which has traditionally operated with drivers assigned to a bus rather than a route. So the driver returns to the depot at the end of their shift, and another bus goes out. As Everett Transit moves to zero emissions buses, this will move to the more typical model of drivers switching buses mid-route.

But the biggest thing on Tom's mind is growth. Pressed for space, Tom and his team are looking at how or if they could merge with Community Transit to fund growth and grow the network overall. There are a lot of moving pieces, and Tom explains all of them in his conversation with Paul.

Also on the show...

Paul's newest book Comfort Food is out and available on Amazon! Paul talks about how this cookbook came to be--thanks to contributor Mike Bismeyer--and just a few of the recipes from all-star public transportation celebrities from around the world. Paul will be signing his books at conferences all over North America. We'll let you know where he'll be on the show.

We hear from Mike Bismeyer talking about Tom's dedication to doing more than just moving people, but how he works within the larger community and government to make it all happen.

Next week we have two great guests. Aaron Weinstein from Transit CX talks about improving your customer experience (CX) by building a customer experience mindset in your agency. Then Brandon Bartneck talks about how small-scale manufacturing is essential to the experiments and innovation we need in transit today.

If you have a question or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Tom Hingson and Comfort Food Cookbook (00:21) Interview with Tom Hingson, Director of Everett Transit (21:36) Mike's Minute with Mike Bismeyer (23:20) Announcing Comfort Food (30:25) Coming up next week on Transit Unplugged News and Views (32:00) Subscribe to Transit Unplugged TV on YouTube

Chapters, images & show notes powered by vizzy.fm.

Going Green with Hydrogen and Two Books to Level Up Your Leadership

Wed, 03 May 2023 13:00:00 -0400

We continue our discussion on the transition to zero emissions with Doran Barnes, CEO of Foothill Transit, and Karl Gnadt, Managing Director of the Champaign Urbana Mass Transit District, talking with Paul about their hydrogen fuel cell-powered bus fleets. Doran currently has the largest fleet of hydrogen fuel cell electric buses in North America with 20 and growing to over thirty in the future. Karl manages one of a few agencies that generates its own hydrogen for its fleet of buses. Together they talk about the challenges and benefits, of electric buses powered by fuel cells.

As both say, battery electric or hydrogen fuel cell have strengths and weaknesses--and there will be a place for both solutions in the future. What's essential is for agencies to talk, plan, coordinate, and share with each other. There isn't going to be a single way or perfect solution that works for everyone, but by working together, we'll reach our zero emissions goals.

In the leadership segment, MV Transportation CIO Jim Haring tells us about two leadership books that have helped him as he's grown as a leader. Radical Candor and the Oz Principle give leaders tools to help care deeply but challenge directly and re-frame what it means to be accountable. In Radical Candor, Jim cites the way to help grow a team isn't just leading with empathy but using that empathy to help people grow and challenging them when they need it. If people aren't challenged and feel safe to dig deeper--even if it means failing--they won't grow. And a team with people who aren't growing will inevitably stagnate.

Which ties right into the Oz Principle. In the book a central tenet is re-framing accountability as what will you do to step up and do what's needed to get the results you want. Is it enough to try, but when circumstances beyond our control get in the way, give up, or do you push that little bit more to get there. Everyone has moments when they look at a situation and say "this just isn't going to work because...", but then if you're accountable, you dust off and think, "fine, well what can I do to get where I need to go..."

Together these books are a powerful way to rethink and reframe how we approach work and leadership.

Also on the show, Elea Carey talks about how to help your message get more attention in her Messaging Minute.

Next week, we come back out to the Pacific Northwest with Tom Hingson Director of Everett Transit and how he's planning for the future of transit in his city.

If you have a question or comment, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Hydrogen Fuel Cell Fleets and Leadership Lessons (01:18) Feature interview with Doran Barnes and Karl Gnadt on hydrogen fuel cell technology in public transit (23:02) Messaging Minute with Elea Carey (24:35) Business Book Review with Jim Haring CIO of MV Transportation (37:37) Coming up next week on Transit Unplugged (38:47) Subscribe to Transit Unplugged TV on YouTube

Chapters, images & show notes powered by vizzy.fm.

Ric Ilgenfritz Leads Community Transit with Ambitious BRT Plans and It’s our 250th Episode!

Wed, 26 Apr 2023 13:00:00 -0400

Welcome to the 250th episode of Transit Unplugged! What a tremendous milestone and we're only just getting started! We have big plans for the show--the podcast and TV--and we know you'll like what we have up our sleeves.

This week Paul is in conversation with Community Transit CEO, Ric Ilgenfritz from Snohomish County, WA. Listen as Ric and Paul talk about not only serving the diverse needs of Snohomish County but also the Bus Rapid Transit plans he has put into motion to get people where they want to go quickly and conveniently. Ric uses stable funding from sales taxes to not only increase operational service levels in the community but also fund capital improvements to better serve the community in the future.

Snohomish County, north of Seattle, has a service area of 1300 square miles, including urban, suburban, and rural areas and Ric serves commuters heading south, plus a large and diverse community of 650,000 people. He accomplishes this with commuter coach buses, BRT, regular bus service, and paratransit running throughout the county. Because his community is so closely tied to the universities and businesses to the south, Ric works closely with his colleagues at Sound Transit, King County Metro, and Everitt Transit to make sure all the systems are coordinated together, including the expansion of the Sound Transit Light Rail project into Snohomish County. As light rail reaches his service area, Ric will be able to curtail service to Seattle and redeploy those assets to improve frequency and service levels in the rest of the county.

Listen to the whole story and how his experience working in Washington D.C. helps him serve his community now.

All this plus Mike's Minute with Mike Bismeyer.

Next week on Transit Unplugged, we continue our discussion of the transition to zero emissions transit with Doran Barnes, CEO of Foothill Transit, and Karl Gnadt, Managing Director of the Champaign-Urbana Mass Transit District, with more on hydrogen fuel cells. We also get book recommendations from Jim Haring, CIO of MV Transportation in our leadership segment.

If you have a question or want to be a guest on the show, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Ric Ilgenfrtiz CEO Community Transit (00:02) Interview with Ric Ilgenfritz - CEO of Community Transit Learn more about Community Transit on their website https://vzyfm.co/3mK9FPD (27:55) Mike's Minute with Mike Bismeyer https://vzyfm.co/3tAj8Zy (29:29) Coming up next week Doran Barnes, Karl Gnadt, and Jim Haring (30:27) Subscribe to Transit Unplugged TV on YouTube https://vzyfm.co/3SB9Bx3

Chapters, images & show notes powered by vizzy.fm.

CEO Roundtable Recorded Live at ThinkTransit: Behind the Scenes with Transit Leaders

Wed, 19 Apr 2023 13:00:00 -0400

Recorded live at ThinkTransit in Nashville, this CEO Roundtable brings together four of North America's brightest transit leaders for an in-depth discussion about their lives, careers, and the future of transit in North America. Join Paul in conversation with:

Doran Barnes, CEO of Foothill Transit
Monica Backmon, CEO of the Northern Virginia Transportation Authority
Erinn Pinkerton, CEO of BC Transit
Billy Terry, Executive Director of the National Transit Institute

In the episode, you'll hear Doran and Erinn talk about their pragmatic approaches to zero emissions and reducing carbon emissions with real solutions any agency can explore. Including diesel options you might not have considered before. There are a lot of diesel buses out there, and that isn't going to change anytime soon, so maybe fueling them with renewable diesel that produces less CO2 is the "yes, and..." in the transition to zero emissions.

Monica dives into how she works with a disparate set of stakeholders, balancing the needs of one group versus those of the larger region. Monica also reflects on how important it was to have a mentor when she started as CEO at NVTA; now, she's giving back as a WTS mentor, helping others climb the career ladder.

Finally, Billy talks about leadership development and training. NTI provides essential training to transit professionals across North America. While the pandemic forced all of the classes online, this now has become an opportunity for NTI to continue to offer those classes online so they can reach people who aren't able to travel or have an NTI session come to their agency.

We'll be hearing more from Doran about hydrogen fuel cell buses on an upcoming episode of Transit Unplugged, as well as leadership segments and, as always, insights from transit leaders on solving today's transit challenges.

Next week we have Ric Ilgenfritz, CEO of Community Transit, talking with Paul about serving a diverse community north of Seattle, WA. Ric talks about helping commuters get to Seattle and helping people in his community get around a region with urban, suburban, and rural routes.

If you have a question, comment, or want to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Transit Unplugged CEO Roundtable Live at ThinkTransit 2023 (00:10) Welcome and introductions (03:14) Doran Barnes career history and Foothill Transit https://vzyfm.co/43L0M90 (07:32) Monica Backmon on her career and NVTA https://vzyfm.co/3GVk1TP (13:35) Erinn Pinkerton her career and BC Transit https://vzyfm.co/43KQxBC (20:08) Billy Terry and NTI https://vzyfm.co/41kRTkY (25:58) Monica Backmon on working with boards (29:37) Doran Barnes on his customers and zero emissions (35:23) Erinn Pinkerton on low carbon versus zero emissions (39:43) Billy Terry on training leaders (44:07) Round table what's the favorite thing from the past week (51:58) Roundtable future of transit and the industry (55:16) Coming up next week on Transit Unplugged Ric Ilgenfritz, CEO of Community Transit, will be Paul's guest next week. https://vzyfm.co/3mK9FPD (56:09) Subscribe to Transit Unplugged TV on YouTube https://vzyfm.co/3SB9Bx3

Chapters, images & show notes powered by vizzy.fm.

Promoting Inclusive Public Transport in Singapore with Andy Thompson of Go-Ahead Singapore

Wed, 12 Apr 2023 13:00:00 -0400

Singapore is one of the most densely packed cities in the world. Designed to be a "car-light" city, most people rely on public transport to get around. Learn about this fully-integrated and accessible system from Andy Thompson, Managing Director of Go-Ahead Singapore.

Paul Comfort and Andy Thompson discuss how Go-Ahead Singapore helps people in Singapore get from place to place with buses, subways, and more. Because so many people rely on public transport, it's essential the entire system be accessible and inclusive. From small placards people without visible disabilities can show to get a seat (a Go-Ahead innovation) to digital wayfinding, Singapore's transport system could be one of the most accessible systems in the world.

Andy also talks about his career journey across continents before landing in Singapore to manage Go-Ahead there. This interview gives you a taste of what transit is all about in this island city-state. If you'd like to learn more about Singapore, watch the recent Transit Unplugged TV episode.

Also on the show, Mike Bismeyer talks about the recent TripSpark Ignite conference...and the act of kindness that came from the trip.

Next week we'll have the live CEO roundtable from ThinkTransit that happened just last week. It's a great conversation from the main stage, unplugged and in-depth.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com

Enriched by Vizzy

(00:00) Promoting Inclusive Public Transport in Singapore (00:20) Interivew with Andy Thompson, Go-Ahead Singapore (31:10) Mike's Minute with Mike Bismeyer (32:47) Coming up next week the Transit Unplugged Live CEO Roundtable (33:45) Subscribe to Transit Unplugged TV on YouTube

Chapters, images & show notes powered by vizzy.fm.

Craig Cipriano On Planning for Zero Emissions and Developing Your Career

Wed, 05 Apr 2023 13:00:00 -0400

This week Paul is in conversation with Craig Cipriano and talking about how he put together the plan for New York MTA to transition to zero emissions. We talk a lot about the technology side of the problem. Hydrogen vs battery electric. How to charge batteries. Where is your hydrogen coming from. But what we don't talk about is how agencies need to adapt and change processes, workflows, and even the structure of their organizations to make it happen.

The first thing Craig did to attack the problem head on, was to get everyone together--all the stakeholders--and created a new project management office. This office tackled the thorny problems of who would do what and who would have the final say on which decisions. It was the holistic view of the challenge that ensured departmental silos would be broken down and everyone who needed a say--from workforce to facilities, operations to maintenance--had a seat at the table.

But some of Craig's best lessons from his conversation with Paul had to do with how he actively managed his career. He took advantage of opportunities. He sought out new things to learn. He got out of the office and into the field to learn more about the entire operation at the MTA. This active approach helped him climb the ladder at the MTA from mechanical engineer to eventually COO.

His career advice is a must-listen no matter where you are in your career or what part of transit your work in (or even in transit at all).

Also on the show:

Paul talks about Andy Byford joining Amtrak and what that means for rail in the U.S.
Elea Carey talks about building, protecting, and enhancing your agency's brand
Paul reads from his first book Full Throttle on putting people first.

Next week on the show, we have Andy Thompson of Go-Ahead Singapore on that city-state's integrated and accessible transit system. If you want to learn more about Singapore and its transit system, watch the episode on Transit Unplugged TV.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com

Creating a dynamic on-demand transit system in Oklahoma with Kendra McGeady, Pelivan Transit

Wed, 29 Mar 2023 10:00:00 -0400

We often highlight large transit systems on Transit Unplugged, but there are hundreds of smaller transit systems that are just as--maybe even more so--innovative who also provide those critical links in their community. Kendra McGeady, Director of Pelivan Transit, is one of those innovators. Her coverage area is thousands of square miles in Oklahoma, supporting the Cherokee Nation, other tribes in the area, and the wider community as well. Like many rural transit services, Pelivan provides an essential link for people depending on transit to get to work, school, the store, and health care.

Kendra also talks about her PICK Transportation pilot that connects people in the region with a more flexible on-demand service than a traditional call-ahead and book system. And while the pilot has been very successful so far, it hasn't been without its challenges. As Kendra relates, in the first few days of the pilot launch, a driver was assaulted, and their brand-new van was stolen. While everything turned out okay, it was a wake-up call for her. After that incident Pelivan added cameras, panic buttons, training, and other safety measures to ensure her drivers--and the community--would feel and be safe on her buses.

You can hear Kendra tell the whole story in the episode, and it highlights that the problem of driver assaults in transit isn't a big city problem but a nationwide problem. Kendra was also a guest--like previous guest Noah Berger--on the Preventing Driver Assaults podcast (hosted by Paul and Kristen Joiner) and we encourage you to listen to her episode (episode six) as well as the other episodes in the series.

Also on the show, Mike Bismeyer relates his special connection to Oklahoma to his career in transit and how it has shaped his mentorship and kindness journey

Next week, Paul, Tris, and many past guests will be at ThinkTransit in Nashville, TN. If you'd like to join us, there's still time to register. Get all the details on the ThinkTransit website.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Kendra McGeady - Pelivan Transit (16:59) Mike's Minute with Mike Bismeyer (19:01) Interview with Kendra McGeady, part 2 (25:44) Coming up next week on Transit Unplugged (26:24) Subscribe to Transit Unplugged TV on YouTube

Chapters, images & show notes powered by vizzy.fm.

What the financial crisis means for your agency with David Leininger and is hydrogen our best zero emissions option with Kirt Conrad

Wed, 22 Mar 2023 13:00:00 -0400

We have an info-packed show for you this week. We lead off with Paul in conversation with David Leininger of Leininger Analytics, talking about the current banking crisis and what agencies need to think about. Where David says you have to check for risk isn't where many of you would think! We then move on to Kirt Conrad talking about SARTA and its fleet of hydrogen fuel cell-powered buses--the third largest in the country! Finally, learn about building your emotional intelligence (EQ) from Shair Burgess of UTA. This is another great leadership development segment that will get you thinking about how you approach emotions and feelings at work.

This episode highlights the depth and breadth of what we talk about here on Transit Unplugged. Going from the latest news that affects transit, technologies that will shape the future of the industry, and how to become a better leader inside and outside of work. There's nowhere else you'll find experts like these!

Also on this episode, Elea Carey asks, how well do you really know your market? Regular market research and assessments are critical to your agency staying in tune with your community.

Coming up next week, Kendra McGeady of Pelivan Transit will be Paul's guest on Transit Unplugged In-Depth.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com.

Resources mentioned in Kirt Conrad's episode:

Enriched by Vizzy

(00:00) What the financial crisis means for your agency, hydrogen fuel cells, and EQ (00:18) What's on the show this week (02:15) Interivew with David Leininger founder of Leininger Analytics (13:17) Interview with Kirt Conrad CEO of SARTA (31:56) Elea Cary's Messaging Minute (33:30) Interview with Shari Burgess (53:47) Coming up next week Kendra McGeady (54:28) Subscribe to Transit Unplugged TV on YouTube!

Chapters, images & show notes powered by vizzy.fm.

Noah Berger MVRTA

Wed, 15 Mar 2023 10:00:00 -0400

Noah Berger of the Merrimack Valley Regional Transit Authority (MVRTA or MEVA) has done two amazing things at his agency: he's increased ridership 122% and gone zero fare--even going so far as removing the fareboxes from the buses. And the amazing thing about it is the why. Noah believes if take care of all your riders in general, you'll get more riders overall. He gives the example of accessible buses. They are great for people with disabilities, but they are also great for parents with strollers, people with groceries, and that person who doesn't need a lift, but appreciates having only one step to get on the bus.

Noah believes transit needs to be a part of the community, really a part of it. MEVA embraces the people and cultures of his region. He's creating hubs for people to gather and small businesses get attention. He's worked with arts groups to give homes to custom-painted pianos and benches. He's ensuring everything about MEVA is made to get people where they need to go. From route numbers that make sense to route planning that get people to and from the places efficiently Noah is always thinking about his customers.

Noah will be part of a first-of-its-kind debate at the Executive Summit during ThinkTransit on zero fares vs fare enforcement. Given his experience and results, it's going to be a good debate. It's not too late to register for the Executive Summit or ThinkTransit. We have all the registration information on the ThinkTransit website.

Next week we have Kirt Conrad of STARK talking about hydrogen fuel buses and Shari Burgess in our leadership segment.

If you have a question or comment, email us at info@transitunplugged.com.

Visit the episode page on TransitUnplugged.com to see the pianos, bench, and minibus.

Enriched by Vizzy

(00:00) Noah Berger Administrator, Merrimack Valley Regional Transit Authority (00:18) Interview with Noah Berger, Administrator of the Merrimack Valley Regional Transit Authority Link to MVRTA below https://vzyfm.co/3kRfqdx (01:10) Preventing Driver Assaults from CTAA Preventing Driver Assaults podcast with Paul Comfort, Noah Berger, Niorka Mendez, and Kristen Joiner https://vzyfm.co/3JCSMPs (13:01) MeVa Paratransit bus (14:25) Mike's Minute with Mike Bismeyer Connect with Mike on LinkedIn! https://vzyfm.co/3tAj8Zy (16:05) Interview with Noah Berger Continues (16:53) Piano 1 (16:59) Piano 2 (17:13) Piano 3 (17:30) Custom bench (34:28) Coming up next week Kirt Conrad and Shari Burgess (35:31) Subscribe to Transit Unplugged TV on YouTube https://vzyfm.co/3SB9Bx3

Chapters, images & show notes powered by vizzy.fm.

Jon Nouchi and Keith “Flip” Griffin

Wed, 08 Mar 2023 14:00:00 -0400

This week we have the companion interview to the Transit Unplugged TV episode from Hawaii, with Jon Nouchi, Deputy Director of the Honolulu Department of Transportation Services. For the first time, Paul doesn't just sit down with our guest; he walks and rides with Jon on the Number 8 electric bus. Jon tells Paul about his department's commitment to preserving the Hawaiian language and culture right down to having bus announcements in English and Hawaiian. While the conversation wanders into pineapples and food, Jon also reflects with Paul on their spirit of innovation as a crossroads of cultures in the middle of the Pacific. More than pretty beaches and volcanoes, Hawaii and its people are creating transit solutions that are uniquely theirs.

We continue with retired Navy Command Master Chief and co-founder of Lions Guide, Keith "Flip" Griffin, with leadership lessons especially for people in the crucial middle-management layer. Middle managers are the glue that keeps organizations coordinated and connected, and Flip gives advice for managing up to the executives, down to their people, but also out and ahead to what lies on the horizon. This, and the rest of his advice, is crucial for anyone who wants to move up the ladder, and then what to do once you get there.

Also on the show, Elea Carey talks about translating your agency materials into other languages. Google Translate might work okay, but native speakers will give you the edge when trying to really convey your meaning.

Next week on Transit Unplugged In-Depth, we have Noah Berger, Administrator at the Merrimack Valley Regional Transit Authority, talking about his agency, and some really cool pianos.

Tune into Transit Unplugged News and Views wherever you get podcasts, including now YouTube!

If you have a question or want to be a guest on the show, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Jon Nouchi and Keith Griffin (01:12) Interview with Jon Nouchi on the Number 8 Bus https://vzyfm.co/3F3wxQf (13:41) Elea Carey's Messaging Minute https://vzyfm.co/3EhVMyh (15:41) Interivew with Kieth "Flip" Griffin on Leadership https://vzyfm.co/3kXxSkD (29:10) Coming up next week Noah Berger https://vzyfm.co/3kRfqdx (29:46) Subscribe to Transit Unplugged on YouTube https://vzyfm.co/3SB9Bx3

Chapters, images & show notes powered by vizzy.fm.

Stephen M. R. Covey

Wed, 01 Mar 2023 11:00:00 -0400

We are excited to bring you this special episode of Transit Unplugged with world-renowned speaker and leadership expert Stephen M. R. Covey. In this riveting conversation, Paul and Stephen talk about what it means to lead people, organizations, and ourselves, today.

Stephen Covey, already an expert on leadership and leadership development, faced a challenge while merging Franklin Quest and the Covey Leadership Center to form FranklinCovey. People who had been rivals and competitors were now working together and building a new company.

And as Stephen tells it, things were not going well.

As he studied the problem, Stephen realized the root cause was a lack of trust. Stephen figured out how to help build trust within the company and how that changed everything for the better and turned things around.

Inspired by this experience, Stephen wrote the best-selling book Speed of Trust. Then based on that book's success, Stephen wrote Trust & Inspire: How Truly Great Leaders Unleash Greatness in Others, which was named the #1 Leadership Book of the Year by the Outstanding Work of Literature Awards.

As Paul and Stephen explore the connections between trust, inspiration, and how we lead people, Stephen talks about how we should change our mindset to leading people and managing things. As Stephen says, people want to be led, not managed. They want to feel trusted in their job and then be able to extend that trust back to the company and its leaders.

We hope you enjoy this episode as much as we did and share it with others.

If you'd like to learn more about Stephen Covey and the Global Trust Practice at FranklinCovey, visit https://www.speedoftrust.com/.

And as an extra bonus...you can now find the Transit Unplugged podcast on YouTube https://www.youtube.com/@transitunpluggedpodcast!

Also on the show, Mike Bismeyer connects Stephen's message of trust and inspiration with kindness and mentorship.

Next week our newsmaker interview is with Jon Nouchi, Deputy Director of Transportation Services for the City and County of Honolulu and our leadership segment features Keith Griffin of Lions Guide.

If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Stephen M. R. Covey This week we have a special episode focused on leadership with world-renowned expert and best-selling author Stephen M. R. Covey.

Transit Unplugged is now on YouTube! Subscribe today! https://www.youtube.com/@transitunpluggedpodcast https://vzyfm.co/3Zv8Yr0 (00:22) Interview with Stephen M. R. Covey Learn more about Stephen's work at Speed of Trust https://www.speedoftrust.com/ and FranklinCovey https://www.franklincovey.com/ https://vzyfm.co/3y1ZYOK (13:57) Mike's Minute with Mike Bismeyer Learn more about Mike Bismeyer on LinkedIn: https://www.linkedin.com/in/kindnessiscoolbythebiz/ https://vzyfm.co/3tAj8Zy (15:42) Interview with Stephen M. R. Covey, continued https://vzyfm.co/3y1ZYOK (30:16) Coming up next week Jon Nouchi and Keith Griffin Subscribe to the newsletter to stay in the loop at TransitUnplugged.com https://vzyfm.co/3EbUSmJ (31:06) Subscribe to Transit Unplugged TV on YouTube! Subscribe on YouTube! https://www.youtube.com/@transitunplugged https://vzyfm.co/3SB9Bx3

Chapters, images & show notes powered by vizzy.fm.

Christian Kent and Shawn Moon

Wed, 22 Feb 2023 14:00:00 -0400

This week we bring you two fantastic and thoughtful interviews on Transit Unplugged News and Views. First, transit consultant Christian Kent of Transit Management Consulting, LLC, talks with Paul about two essential topics:

Delivering paratransit services
Ensuring our hiring practices are inclusive and welcoming for disabled applicants.

Christian talks about how the world of delivering paratransit has changed in the 30-odd years since the Americans with Disabilities Act (ADA) first enacted the rules. He believes there are better, faster, and more sustainable ways to deliver paratransit by looking beyond "typical" paratransit solutions and towards solutions like TNC (transportation network companies) and fully accessible transit. Christian then segues into hiring the disabled. We are in critical need of workers, and the unemployment rate among the disabled is still around 70%, but are our hiring practices inclusive? Do disabled applicants feel welcome to apply? Something we all should ask ourselves when it comes to hiring.

We then move on to another powerful leadership segment with Shawn Moon, Senior Consultant with FranklinCovey. Shawn is the co-author of Leading Loyalty: Cracking the Code to Customer Devotion and talks with Paul about the four critical facets of leadership and building an engaged team. Shawn continues with the three critical pillars of building loyalty with customers and the people you work with. Leadership and loyalty are intertwined together with what Stephen M. R. Covey will be talking about next week with a special Transit Unplugged In-Depth: leadership and trust.

Also in this episode:

Paul talks more about the Executive Summit during ThinkTransit and one of the burning issues facing the transit industry: fares. You can read more about the Executive Summit on the Trapeze blog.
Elea Carey talks about how to spread the word that a career in transit isn't just all about driving. There are hundreds of careers in public transit from mechanics to marketing, plumbing to planning and more.

As mentioned above, our special guest next week is Stephen M. R. Covey co-founder of the Global Trust Practice at FranklinCovey. This powerful episode will have you captivated from the first minute and keep you enthralled for the entire show.

If you have a question or want to be a guest on Transit Unplugged email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Christian Kent and Shawn Moon Transit Unplugged News and Views (00:24) Transit News of the Week with Paul Comfort (10:20) Interview with Christian Kent (33:08) Messaging Minute with Elea Carey (34:59) Interview with Shawn Moon (49:37) Coming up next week on Transit Unplugged (50:33) Subscribe to Transit Unplugged TV on YouTube

Chapters, images & show notes powered by vizzy.fm.

Ts Mazli Mustaffa — Sarawak Metro

Wed, 15 Feb 2023 14:00:00 -0400

This week we give you the first of three podcast episodes from Paul's recent Pacific tour that took him from Hawaii to Malaysia to Singapore. We kick things off with the CEO of Sarawak Metro, Ts Mazli Mustaffa. Sarawak Metro is in a unique position where they are tasked with building and expanding public transit in their region--a challenge that always fosters innovation. As you'll hear in Paul's conversation with Mr. Mustaffa, they have a tremendous innovation running in Sarawak: an autonomous, green hydrogen-powered trackless tram that works like light rail, but on wheels. This gives them the ability to flexibly manage the service without needing to worry about tracks or railways.

The autonomous rapid transit solution has also had a side benefit as a way to create jobs and technology innovation in the region. From generating green hydrogen to power the fleet to the technology that makes the buses autonomous the Sarawak region is at the cutting edge of these two key technologies.

Also in this episode, Mike Bismeyer brings us Mike's Minute reflecting on last week's guest Eulois Cleckley's leadership segment focusing on people and mentoring.

Next week we have transit consultant Christian Kent chatting with Paul about recruitment and retention and then we have Shawn Moon of FranklinCovey talking about leadership. Shawn will also be a speaker at the Executive Summit during ThinkTransit.

We're very excited to announce our March 1st show will be entirely dedicated to leadership with our very special guest Stephen M R Covey author of Trust and Inspire and Smart Trust. Stay tuned for more about Stephen M R Covey's upcoming episode.

Stay tuned for more about Stephen M R Covey's upcoming episode.

If you have a question or would like to be a guest on Transit Unplugged, you can email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Ts Mazli Mustaffa, CEO Sarawak Metro (00:30) Interview with Mazli Mustaffa, CEO Sarawak Metro (15:56) Mike's Minute with Mike Bismeyer (18:39) Interview with Ts Mazli Mustaffa, part 2 (25:29) Coming up next week Christian Kent and Shawn Moon (26:14) Attend the Executive Summit at ThinkTransit Learn more at https://www.trapezegroup.com/thinktransit/executive-summit Only $149 and includes access to the entire ThinkTransit conference. https://vzyfm.co/3Kctetr

Chapters, images & show notes powered by vizzy.fm.

Stacey Matlen and Eulois Cleckley

Wed, 08 Feb 2023 14:00:00 -0400

One of the hardest things about transit is getting new technology into production. Something that sounds great, but is just a little on the cutting edge is hard for agencies to practically test and trial. This is where The Partnership for New York City and The Transit Tech Lab come in. Stacey Matlen, VP of Innovation at the Partnership for NYC, talks with Paul about how she's helping technology companies and the region's transit agencies test out new ideas and bring the best into production. Right now they have two competitions going for operational efficiency and human capital and you can learn more about these competitions in the show and on the Transit Tech Lab website.

We continue our new leadership series with Eulois Cleckley, Director and CEO of the Miami-Dade Department of Transportation and Public Works, talking about his formula for helping build leaders and being a leader in his agency. Eulois has been on the show before talking about his vision for transit, now we see how that vision for transit is reflected in his leadership vision.

"...Leadership really is about people and it's about the people you serve. And it's also about the staff that comes, works very hard for you every single day. And so if you're not focused on making sure you're preparing and protecting your staff, and you're leading your staff and you're setting a sound vision for them; you're really putting a department in a bad position to not be as effective as what it could be. And then for those employees that are highly talented and could go on to do great things, you're suppressing their ability to do so."

Also on the show:

Paul tells about the retirement of an industry legend, and three new CEOs taking the helms' of their agencies this month.
Elea gives us some ideas for swag that won't just end up being thrown away.

Next week on Transit Unplugged we have the first of several interviews from Paul's recent Pacific tour. Listen to Paul in conversation with Ts Mazli Mustaffa, CEO of Sarawak Metro in Malaysia, as they talk about the metro system and their green hydrogen efforts.

If you have a question or would like to be a guest on the show, you can email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Stacey Matlen and Eulois Cleckley (00:04) Opening and Transit News of the Week (05:58) Interview with Stacey Matlen , VP Innovation, Partnership for NYC (16:32) Messaging Minute with Elea Carey (18:19) Leadership segment with Eulois Cleckley (28:43) Coming up next week Ts Mazli Mustaffa (29:24) Check out Transit Unplugged TV on YouTube!

Chapters, images & show notes powered by vizzy.fm.

Kate Mattice — Northern Virginia Transportation Commission

Wed, 01 Feb 2023 14:00:00 -0400

This week Paul chats with Kate Mattice, Executive Director of the Northern Virginia Transit Commission, about managing and advising transit agencies and the Virginia Rail Express in one of the most complex and connected regions in the United States. From zero emissions to zero fare, Kate Mattice is tackling the big issues facing transit in Northern Virginia and the U.S. Capitol Region. It's not enough to get people from A to B; you need to plan for C, D, and E as well. In today's new transit environment with zero emissions, zero fare, and infrastructure investments, Kate has a pragmatic vision for getting it done.

You might remember last season's episode with Monica Backmon and her similar task in the region, these two episodes highlight the critical need to cross-agency collaboration in regions like Northern Virginia.

Also this week Mike Bismeyer comments on mentoring and mentorship in Mike's Minute. Mike recently share his work with a new mentee and how the value you get from being a mentor goes both ways.

Next week on Transit Unplugged we have Stacey Matlen, VP of Innovation at Partnership for New York City, and Eulois Cleckley, CEO of the Miami-Dade County Department of Transportation and Public Works.

If you have a question or want to be a guest on the show, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Kate Mattice, Executive Director, Northern Virginia Transportation Commission (00:26) Interview with Kate Mattice, Part 1 (19:49) Mike's Minute with Mike Bismeyer (21:39) Interview with Kate Mattice, Part 2 (26:51) Coming up next week: Stacey Matlen and Eulois Cleckley (27:47) Subscribe to Transit Unplugged TV on YouTube!

Chapters, images & show notes powered by vizzy.fm.

Rikesh Shah and Larnzell Harper

Wed, 25 Jan 2023 11:00:00 -0400

Great leaders foster great innovation. Rikesh Shah is driving innovation at Transport for London (TfL), and Larnzell Harper helps level up transit leaders. Learn about both sides of the equation in two dynamic interviews.

People think innovation is all about new shiny things, but it's really about finding new ways to solve problems. Rikesh Shah, Head of Open Innovation at TfL dives into some of the innovations he's led--and some of them have less to do with moving people than understanding everything about the environment of moving them. We continue with our leadership series with Larnzell Harper, Manager of Training and Development at VIA Metropolitan Transit helping people level up as leaders with pragmatic advice on decision-making and creating a toolbox of leadership tools you can leverage across jobs and situations.

Innovation and leadership are so closely aligned. Building a culture of innovation requires leaders who are okay with false starts and mistakes. Leaders who look at how everyone else has done it and ask, "Can we do this better? Is this really working?" Larnzell and Rikesh typify leaders who make it safe to ask questions, try new things, and push us--and our agencies--to be better.

Also on the show, Paul has the transit news of the week, including a historic grant award for Chicago's Metra, and Elea Carey reminds us that a postcard in the mail could be just the thing to get your message across.

Next week on Transit Unplugged we have Kate Mattice, Executive Director of the Northern Virginia Transit Commission.

If you have questions or comments, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Rikesh Shah and Larnzell Harper--Innovation and Leadership (00:31) Transit News of the Week (05:36) Interview with Rikesh Shah, Head of Open Innovation, Transport for London (26:15) Messaging Minute with Elea Carey (27:58) Subscribe to Transit Unplugged TV on YouTube (28:45) Interview with Larnzell Harper Manager of Training and Development, VIA Metropolitan Transit Authority (39:20) Coming up next week Kate Mattice of the Northern Virginia Transit Commission

Chapters, images & show notes powered by vizzy.fm.

Catherine Rinaldi — Metro-North and Long Island Rail Roads

Wed, 18 Jan 2023 14:00:00 -0400

Join Paul in conversation with Catherine Rinaldi, President of Metro-North Railroad and Interim President of Long Island Rail Road in New York. As Catherine says in her chat with Paul, New York wouldn't be New York without transit. Getting from A to B efficiently makes buses, subways, and trains.

These two critical rail lines provide commuters with critical connections throughout the New York Metropolitan Area, and the new stations--like Grand Central Madison--will make connections even smoother. Learn about all the plans for connecting New York, her career, and her look ahead at how rail fits into the larger transportation picture in this week's Transit Unplugged In-Depth.

Also in this episode, Mike Bismeyer gives his leadership insight in Mike's Minute--now airing on In-Depth shows!

If you have a question or comment, email us at info@transitunplugged.com or sign up for the newsletter so you're always in the loop with what's going on with the show.

Enriched by Vizzy

(00:00) Catherine Rinaldi Full Show (00:13) Interview with Cathy Rinaldi, Part 1h (20:34) Mike's Minute with Mike Bismeyer (22:18) Interview with Cathy Rinaldi, part 2 (29:24) Subscribe to Transit Unplugged TV on YouTube (30:16) Closing and coming up next week

Chapters, images & show notes powered by vizzy.fm.

Matthew Daus and Dale Walls

Wed, 11 Jan 2023 14:00:00 -0400

This week we kick off something new on Transit Unplugged. Every other week, in addition to our newsmaker interview, Paul will talk with a leadership expert on developing and improving your leadership skills. No matter what level you're at in your organization, these segments are essential to your career. As this week's guest Dale Walls, founder of Lions Guide, says: "You're always the leader of yourself."

Paul kicks off the show with Matthew Daus, Partner and Chair of Transportation Practice Group Windels Marx Lane & Mittendorf, LLP, talking about combatting congestion and some of the things to look out for this year. We hear from Elea Carey on how to communicate personnel changes at your agency--and get your announcements noticed. Finally, Paul chats with Dale Walls about leveling up your skills with courage, clarity, and leadership.

Next week on Transit Unplugged, we have Catherine Rinaldi, President of Metro North Railroad and Interim President of the Long Island Railroad for New York MTA.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com. And don't forget to subscribe to the newsletter so you're always in the loop with what's going on with the show.

Enriched by Vizzy

(00:00) Introduction and News (06:22) Interview with Matthew Daus (16:57) Elea Carey's Messaging Minute (18:33) Interview with Dale Walls on leadership (33:36) Subscribe to Transit Unplugged TV on YouTube (34:23) Coming up next week on the show...

Chapters, images & show notes powered by vizzy.fm.

Jim Derwinski — CEO Metra Commuter Rail Chicago

Wed, 04 Jan 2023 14:00:00 -0400

Paul kicks off 2023 talking with Jim Derwinski CEO of Metra Commuter Rail in Chicago. The changing face and role of commuter rail in connecting suburbs to cities was a big topic in 2022 and will certainly continue throughout 2023. As we see Tuesday-Thursday cities and flattening the peak across North America and the world, we're seeing commuter rail becoming less about "get me to work on time" and more "get me into the city for fun without my car."

But what does this mean for the future of rail properties? How will they adapt to the changing passenger needs? Jim Derwinski talks about what Metra Commuter Rail is doing as part of Chicago's larger transportation system. Jim's vision is for people to be able to jump on any mode of transport and get to where they are going quickly, seamlessly, and cheaply. As Mohamed Mezgahni said in the 2022 year-end wrap-up (listen now if you haven't had a chance), public transport in all its forms will be essential to fighting climate change and making our cities more liveable places in the future.

Next week on the show, we have Matthew Daus, Partner and Chair of the Transportation Practice Group at Windels Marx talking about moving people in the Big Apple.

If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com and don't forget to sign up for the newsletter so you're always in the look with what's going on with the show.

End of the year wrap up for 2022

Wed, 28 Dec 2022 14:30:00 -0400

Join Paul for a very special Transit Unplugged episode. This look back at 2022 and ahead to 2023 features four amazing transportation leaders:

Mohamed Mezghani, Secretary General, UITP
Jeremy Yap, Deputy Chief Executive, LTA, Vice President, UITP Executive Board
Julie Timm, CEO, Sound Transit
Rod Jones, Portfolio Leader, Head of Americas, Modaxo

In this wide-ranging, three-part conversation, you'll hear what each of these leaders thinks about the current state and future of transportation around the world. A few topics they cover are:

Attracting new riders
Public transport and climate change
Technology innovations in 2023
Hardening infrastructure for extreme weather
Investing in the right solutions for entire communities
Looking at righting past development wrong to create a more equitable--and welcoming--transit system.

Finally, Paul and Rod Jones talk about Modaxo, its role in global transportation, and what 2023 is looking like for the company.

This is a must-listen and inspiring episode sure to set the scene for a great 2023.

Next week on Transit Unplugged we have Jim Derwinski, CEO of Metra Commuter Rail on the show talking about Chicago's changing commuter landscape.

If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Introduction (02:29) Part 1: Interview with Mohamed Mezghani, Jeremy Yap, and Rod Jones (33:09) Part 2: Interview with Julie Timm with Rod Jones and Paul Comfort (52:00) Part 3: Conversation about Modaxo with Rod Jones

Chapters, images & show notes powered by vizzy.fm.

Dave McKenna — Rocky Mountaineer

Wed, 21 Dec 2022 14:00:00 -0400

This week we bring you something a little different. Usually, when we talk about rail we're talking about commuters or inter-city rail, but in this episode, we're talking about rail tourism. Dave McKenna, CEO of the Rocky Mountaineer talks with Paul about delivering an unparalleled rail experience traveling through some of the most amazing scenery in North America. With routes in British Columbia, Alberta, and now Colorado-Utah, the Rocky Mountaineer, traveling at "the speed of Kodak" lets people unwind watching scenery go by combined with world-class food and accommodations.

Dave and Paul talk about the logistics of offering rail excursions, going above and beyond with hospitality, and how he doesn't settle for "good enough" in keeping the Rocky Mountaineer safe.

This focus on the customer, sometimes offering things before a passenger even knows they need it, could be an example for commuter rail in North America bringing a customer-centric approach to commuting.

Next week we have an especially amazing episode to close out the year. Join Paul in conversation with:

Mohamed Mezghani, Secretary General, UITP
Jeremy Yap, Deputy Chief Executive, LTA, Vice President, UITP Executive Board
Julie Timm, CEO, Sound Transit
Rod Jones, Portfolio Leader, Head of Americas, Modaxo

This special hour-long episode is not to be missed! This look back at 2022 and ahead 2023 with some of transportation's most important thought leaders will inspire you as we head into 2023.

From everyone at Transit Unplugged and Modaxo, we wish all of our listeners Happy Holidays and a Happy New Year.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com.

Mike Bagshaw – MTR UK

Wed, 14 Dec 2022 14:30:00 -0400

We're winding down the year with another trip across the pond to London. Paul talks with Mike Bagshaw, COO MTR UK, about running the Elizabeth Line (and completing all the remaining connections), the technology needed to run it on time, and how MTR uses property development to fund transit operations in cities like Hong Kong. Mike talks about how MTR UK used digital twin tech to test, refine, and configure the Elizabeth Line schedules to be reliable even when things don't always go to plan.

Also this week:

Paul covers some of the latest transit news including Washington DC going fare-free and two high-profile retirements

Elea Carey talks about how to communicate service changes

Mike Bismeyer talks about being thankful this season and showing gratitude.

Next week we have Dave McKenna, CEO of the Rocky Mountaineer, on the show talking about rail tourism.

If you have a question or would like to be on the show, email info@transitunplugged.com

Mass Transit 40 Under 40 Part 2: Carlos Cruz-Casas, Roman Steichen, and Sophia Maletz Franklyn

Wed, 07 Dec 2022 14:30:00 -0400

We wrap up our Mass Transit Magazine 40 Under 40 series with interviews with three more amazing transit leaders:

Carlos Cruz-Casas, Chief Innovation Officer, Miami-Dade County Department of Transportation and Public Works
Roman Steichen, Director of Transit Services, Frederick County, MD
Sophia Maletz Franklyn, Director of Fare Revenue & Administrative Services, TriMet

In conversation with Paul and Mischa Wanek-Libman, Editor in Chief of Mass Transit Magazine we learn how each of them apply their leadership skills, ingenuity, and vision for public transit to solving challenges and innovating at their agencies. This week there is a strong focus on innovation and creating systems that help everyone have a better, a more dignified experience, as Roman put it, taking transit. From new seamless payment solutions at TriMet, steering the agency through the COVID-19 pandemic in Maryland, or connecting city and county transportation systems in Miami-Dade, each of these leaders tell us their stories and demonstrate why they are part of this prestigious group of transit leaders.

Next week we head over to the UK where Paul interviewed Mike Bagshaw, COO of MTR UK about rail and rail travel.

Don't forget to sign up for the Transit Unplugged newsletter and if you have a question email us at info@transitunplugged.com

Mass Transit 40 Under 40 Part 1: Kayleigh Cleek and Sapna Shah

Wed, 30 Nov 2022 14:30:00 -0400

This week we have the first of two special Mass Transit 40 Under 40 shows. This week Paul Comfort and Mischa Wanek-Libman, Editor in Chief of Mass Transit Magazine talk with two of the honorees: Kayleigh Cleek, Transit Planning Manager, Greenville Transit Authority, and Sapna Shah, Superintendent, NY MTA talk about their careers, what they do at their agencies, and their visions for the future of transit.

These are two extraordinary women who are already making their mark on the transit world. And next week we continue the series with Carlos Cruz-Casas, Chief Innovation Officer, Miami-Dade County Department of Transportation and Public Works, Roman Steichen, Director of Transit Services, Frederick County, and Sophia Maletz Franklyn, Director of Fare Revenue & Administrative Services at TriMet talking with Paul and Mischa.

Also on the show we have:

Transit infrastructure news

Elea Carey's Messaging Minute

Mike's Minute with Mike Bismeyer.

Don't forget to sign up for the email newsletter so you're always in the loop. If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com

Dave Reage — Halifax Transit

Wed, 23 Nov 2022 14:00:00 -0400

This week we head out east to Halifax, Nova Scotia and hear from Dave Reage, Executive Director of Halifax Transit about his uniquely Canadian transit system. In conversation with Paul, Dave talks about the balance of being a center of government, the Atlantic home of the Canadian Navy, serving rural communities, and running a commuter ferry service across Halifax Harbor. As a trivia note, Halifax and Vancouver are the only transit systems in Canada that integrate ferries into the transit system.

Dave has spent 15 years working at Halifax Transit and is overseeing its transition to zero emission transit as part of the HalifACT climate action plan. Halifax Transit is looking at both battery electric and hydrogen to power its buses so he can make sure his system is disaster ready.

Next week on Transit Unplugged we have the first of two shows with recipients of Mass Transit's 40 Under 40 awards and Mass Transit Editor-in-Chief Mischa Wanak-Libman.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com. And don't forget to sign up for the newsletter to stay in the loop with everything going on with the show.

Jarrett Walker — Jarrett Walker and Assoc. Part 2

Wed, 16 Nov 2022 14:00:00 -0400

Welcome to part two of Paul's interview with Jarrett Walker of Jarret Walker & Associates. In this part of the interview, Paul and Jarrett talk about two of the hottest topics in public transport: equity and the demise of rush hour.

Jarrett discusses the tension and balance between focusing on ridership versus coverage when looking at transit equality. As he talked about in part one, too far to one side or another leads to very different transit systems. He gives an example from his homebase of Portland, OR where there is a proposal to cut routes from some areas of the city to give disadvantaged areas of the city better coverage. Listen to his perspective on the topic.

Then Jarrett goes into how if agencies are freed from needing to offer peak rush hour service--which is both inefficient and expensive--they can use those funds to offer better all-day coverage for routes in the system. This is something we've heard a lot about before, but Jarrett brings in the perspective of riders who think it's great to have rapid rush hour service, not realizing it's a cost to the whole system.

You can also read more about Jarrett's work and check out his book at HumanTransit.org.

Also on this week's show:

In transit news of the week, Paul talks about the successful ballot measures in the U.S. that will support better transit in many cities and states.

Elea Carey--while fighting a cold--talks about how to make sure health and safety messaging gets across to your riders. Feel better Elea!

Mike Bismeyer talks about World Kindness day

Paul wraps up the show talking about the Intelligent Transport conference he attended in London, CoMotion in LA this week, and a few of the people who will be on upcoming shows and Transit Unplugged TV.

Next week we have Dave Reage of Halifax Transit on the show and back to our usual programming. Until our end of the year specials, of course.

If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com.

Show notes timeline. Enriched by Vizzy

(00:00) Introduction and Transit News Transit news of the week. 80% of transit ballot measures passed in U.S. elections this week. Showing continued support for transit! (08:02) Interview with Jarrett Walker, Part 2 The interview with Jarrett Walker continues with discussions on equity and rush hour service https://vzyfm.co/3EAoUkl (18:52) Watch Transit Unplugged TV on YouTube! Part 2 of Paul's visit to Denver with a special chat with Phil Washington, CEO of the Denver Airport. https://vzyfm.co/3g6dtY8 (19:38) Messaging Minute with Elea Carey Elea has a cold, so she's thinking about how to keep health messages fresh for riders. https://vzyfm.co/3EhVMyh (21:23) Mike's Minute with Mike Bismeyer It was World Kindness Day this past Sunday. What did you do to be kind in the world? https://vzyfm.co/3tAj8Zy (23:00) Future of Public Transit Paul wraps things up with where he'll be speaking over the next several months.

Chapters, images & show notes powered by vizzy.fm.

Jarrett Walker — Jarrett Walker and Assoc. Part 1

Wed, 09 Nov 2022 14:30:00 -0400

We continue our special kick-off to Season 6 with a special two-part Transit Unplugged News and Views with Jarrett Walker of Jarrett Walker & Associates talking about what it takes to rebuild and replan a transit network. Jarrett and his team are the minds behind the Houston Model transit system. The Houston Model brought focus on providing fast, efficient, frequent service with minimal transfers and away from ridership as the main driver, or indicator, of success. In part one we set the stage for why Houston needed this major change and the results. In part 2, Paul and Jarrett talk about the "why" of transit in the post-pandemic era. Make sure you tune into both parts of this great interview!

Also in this episode:

Paul gives you the transit news of the week including big changes at MBTA

Elea Carey talks about when, and how, to talk to the media

Mike Bismeyer reflects on APTATRANSform and CUTA conferences

Paul wraps the show with an excerpt from his latest book and an update where he'll be speaking over the next couple months.

Don't forget to subscribe to the newsletter on TransitUnplugged.com and if you have a question or comment you can email us at info@transitunplugged.com.

Enriched by Vizzy

(00:00) Transit News of the Week (07:09) Interview with Jarrett Walker Learn more about Jarrett and his work on his website. Including his book Human Transit https://vzyfm.co/3DPiE6z (21:59) Watch Transit Unplugged TV on YouTube Watch Transit Unplugged TV on YouTube! This week is part 2 of our two-part show from Denver, CO https://vzyfm.co/3NMmF0k (22:45) Elea Carey Marketing Minute Elea Carey is a marketing consultant who works with transit agencies. This week she talks about when to talk with the media. https://vzyfm.co/3EhVMyh (24:19) Mike's Minute with Mike Bismeyer Mike's Minute on leadership and mentorship. This week Mike talks about attending the recent APTA and CUTA conferences. https://vzyfm.co/3Eh06Oj (25:55) Future of Transit Paul talks about his upcoming speaking appearances and reads an excerpt from his book. https://vzyfm.co/3EfUsMd (29:19) Closing and next week Next week we continue with part 2 of Paul's interview with Jarrett Walker. Don't forget to visit TransitUnplugged.com and sign up for our weekly newsletter. https://vzyfm.co/3EbUSmJ

Chapters, images & show notes powered by vizzy.fm.

Rich Davey — New York MTA

Wed, 02 Nov 2022 13:00:00 -0400

Welcome to a very special episode of Transit Unplugged In-Depth! This episode marks our fifth anniversary, the start of Season 6, and it also happens to be our 225th show! To celebrate these milestones we have an interview with Rich Davey, President New York City Transit, NY MTA as our guest.

Paul interviewed Rich live from the APTATRANSform show in the Vontas booth in October after Paul's very successful book signing event.

Rich and Paul dive into what it's like to run North America's largest public transit system. From post-pandemic changes to faring, to how Rich plans to make the entire MTA system better for everyone. Rich's plans for more accessible subway stations and restructuring bus routes across the city are just two ways Rich plans to keep the Big Apple moving all day, every day.

Next week on Transit Unplugged News and Views we have part one of a special two-part series with transit consultant and planner Jarrett Walker. Paul and Jarrett start off talking about how public transit is changing and the Houston model Jarrett championed before the pandemic. In part two Paul and Jarrett talk about the new role and future of public transit in the post-pandemic era.

We hope you join us and enjoy this special three-episode celebration of Season 6 of Transit Unplugged.

If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com.

Jennifer DeBruhl — Virginia Department of Rail and Public Transportation

Wed, 26 Oct 2022 13:30:00 -0400

With decades of transportation experience in Virginia, Jennifer DeBruhl knows the value of connecting people with reliable transit. From successful rural microtransit projects to Bus Rapid Transit (BRT) to invigorated North-South and East-West rail connections, Jennifer is creating the infrastructure for growth in the Commonwealth.

In this week's Transit Unplugged In-Depth, Paul talks with Jennifer about her career journey, her plans across the state to connect Virginia to neighboring regions, and breaking records for passenger rail in the state. Jennifer also gives Paul an update on innovations in rural microtransit--so successful she's looking at expanding to other parts of Virginia--and her Transportation Navigator GTFS system for the entire state.

Next week is a very special episode of Transit Unplugged! Next week we kick off Season 6--and the fifth anniversary and the 225th episode--with a very special guest interview recorded live from APTAtransform in Seattle.

Want to know who it is? You'll have to listen to the end of the show to find out!

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com.

Charles Lattuca — GoTriangle

Wed, 19 Oct 2022 10:15:00 -0400

The Research Triangle (Raleigh-Durham-Chapel Hill) in North Carolina is one of the fastest-growing areas in the U.S. Already at 2 million people, they are expecting another million people by 2050. So, how do you keep the area moving without relying on more cars and more roads? Better regional transit, of course!

This week Paul chats with Charles Lattuca, President and CEO of GoTriangle, which works with partner agencies GoRaleigh, GoDurham, and Chapel Hill Transit to create a unified transit system to service the expected million people and 850,000 new jobs coming into the area. With eyes on commuter rail and Transit Oriented Development (TOD), Charles has a vision for making sure people can get to work and play, and not have to use a car to do it.

Also on the show this week:

Paul's recap of APTAtransform and where he'll be speaking next
Transit news of the week, including some exciting new leadership at APTA and other agencies
Elea Carey on marketing transit to our youngest riders
Mike Bismeyer on the excitement he experienced at APTAtransform with all the other amazing transit leaders from across North America.

Next week on Transit Unplugged we have Jennifer DeBruhl, Director of Rail and Public Transportation in Virginia.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com

Vernon Everitt — Transport for Greater Manchester

Wed, 12 Oct 2022 13:30:00 -0400

Greater Manchester is about the size of London with a population of roughly 3 million people. Vernon Everitt, Transport Commissioner for Greater Manchester, wants to help his region have safe, convenient, affordable, and green public transport options. Transport for Greater Manchester already has one of the largest tram networks in Europe and now they are in the process of following the Transport for London model of central oversight over buses under a franchise model. All with the goal of getting more people out of cars and use buses, scooters, bikes, and walking to get around the region.

Join Vernon and Paul as they talk about the franchise model, how safety is crucial to ridership, Vernon's custom guitar, and the future of green transport in Manchester. This recent article in Intelligent Transport talks about the new electric buses coming to the Bee Network and all of TfGM's electrification plans.

Next week on Transit Unplugged we head to North Carolina as Paul chats with Charles Lattuca of GoTriangle.

And this Friday a new episode of Transit Unplugged TV drops coming from Denver! Make sure you subscribe so you know the moment it's live.

If you have a question about the show, email us at info@transitunplugged.com.

Lisa Walton — SFMTA

Wed, 05 Oct 2022 13:30:00 -0400

Lisa Walton is the CTO of SFMTA, San Francisco Municipal Transportation Agency (aka Muni), and is responsible for one of the largest and most complex transit regions in North America. She needs to interact with over 20 different agencies and services around the Bay Area, not to mention all the people within the city and county of San Francisco. And the biggest challenges are seamless travel and getting the right information to people at the right time. One of Lisa's biggest projects recently has been a total overhaul of Muni's customer information system. Lisa and her team replaced a 20-year-old plus system--a system you couldn't even get parts for anymore--with a state-of-the-art system that gives riders all the information they need to get where they are going. Her system goes well beyond "the next bus will be here in 5 minutes" information to capacity information and soon ways to adjust your trip based on real-time conditions.

Listen to Lisa's interview with Paul and learn all about that and more about the technology that runs Muni.

Also on Transit Unplugged News and Views this week:

Transit news of the week
Elea Carey on marketing to keep riders riding
Mike Bismeyer tells the story of how one agency came together in a tragedy in the transit family
Paul talks about his newly released book and book launch at APTATransform next week

Next week on Transit Unplugged In-Depth we have Vernon Everitt, Transit Commissioner for the City of Manchester in the UK.

If you have a question, comment, or would like to be a guest on the show, email us at info@transitunplugged.com.

Michelle Bouchard — Caltrain

Wed, 28 Sep 2022 13:30:00 -0400

Stretching from San Francisco to Gilroy (the garlic capital of the U.S.), Caltrain follows the spine of the Bay Area peninsula and straight through Silicon Valley. Having been around since the 1860s, Silicon Valley grew up around Caltrain. And unlike most commuter rail lines, Caltrain doesn't serve a single city center with traffic going one way in the morning and back in the afternoon; people travel up and down the peninsula in both directions getting to work. This is, as Michelle says, a blessing and a curse. She needs to plan for a constant flow of people north and south, no matter what time of day.

The pandemic has had its challenges for Caltrain, but Michelle and her team have adapted service throughout the day, nights, and weekends. Caltrain is coming back, but like all commuter rail lines, no one is quite sure what that's going to look like long term. One thing is for sure--electric trains! The first four trainsets have arrived ahead of full revenue service in 2024 and the trains look pretty amazing.

Learn more in this week's Transit Unplugged In-Depth.

Next week on Transit Unplugged News and Views Paul's guest will be Lisa Walton, CTO of SFMTA.

Don't forget to sign up for the newsletter and if you have a question or comment, email us at info@transitunplugged.com.

Suhair Al Khatib — Washington Metro Rail Safety Commission

Wed, 21 Sep 2022 13:30:00 -0400

Suhair Al Khatib knows safety. After years at Baltimore MTA, he's now a Commissioner for Maryland on the Washington Metro Rail Safety Commission and his job is simple. Keep passengers safe. Safety isn't just about ticking boxes or enforcing rules, it's a mindset. It's knowing that putting safety first sometimes means disrupting service. Sometimes it means inconveniencing the traveling public. Because if you don't make those tough calls and let things slide, bad things can happen.

Join Paul and Suhair in talking about safety including Suhair's plans that won awards and are a model for how to make repairs with the least amount of disruption possible.

Also in this episode:

Updates from Paul on upcoming events
Transit news of the week
Mike's Minute with Mike Bismeyer
And Julie Gates sitting in for Elea Carey

Tune in and enjoy.

Next week we have Michelle Bouchard Acting Executive Director of CalTrain to talk about the seventh largest commuter rail line in the U.S.

Don't forget to sign up for the newsletter and if you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Paul Comfort, Bacarra Mauldin, and Alex Wiggins on Diversity and Inclusion

Wed, 14 Sep 2022 13:30:00 -0400

Our guest host Julie Gates, award-winning broadcaster and Director of Marketing at Trapeze interviews Paul about his upcoming book Conversations on Equity and Inclusion in Public Transportation. They talk about why he wrote it, what it's about, what you'll learn from it, and most importantly what it means to Paul. We also hear from Bacarra Mauldin of MARTA reading excerpts from her forward to the book and Alex Wiggins of NORTA on the practical things he's doing for diversity and inclusion in New Orleans.

Paul's book will be unveiled on October 10th in the Vontas booth at APTA TRANSform. At APTA Paul will be giving away and signing copies of the book. Several of the contributors to the book will also be on hand to sign your copy and chat. You'll be able to buy the book shortly thereafter from all the places you get books.

Next week Paul chats with Suhair Al Khatib from Metro Rail in Washington D.C.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Steve Young — VIA Metropolitan Transit

Wed, 07 Sep 2022 10:30:00 -0400

We've all stood at a stop wondering when the next bus will arrive. And a lot of us have wondered why a bus didn't go where we thought it would because of a detour or closure. These are not good feelings as a rider. Steve Young, VP of Technology and Innovation at VIA Metropolitan Transit in San Antonio, TX knows a thing or two about data and customers. He and his team have pushed the limits of technology to give his customers the absolutely latest information about routes and buses.

VIA riders always know where a bus is, and route changes are updated every day so your planned trips go as planned. It's these little things that have given VIA an off the charts NPS (Net Promoter Score) rating from its customers. Hear how Steve dug into the technology and data so his team could deliver these amazing results.

Also this week on Transit Unplugged News and Views:

This week's transit news
Messaging Minute with Elea Carey
Mike's Minute with Mike Bismeyer
Update from Paul on where he'll be over the next few months, including where you can get a copy of his new book coming out in October.

And don't forget this Friday we'll have a special episode of Transit Unplugged TV from APTA Tech all about ... transit technology!

Next week on Transit Unplugged In-Depth we have Vernon Everitt, Transport Commissioner for Manchester U.K.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

David Scorey – CEO Keolis North America

Wed, 31 Aug 2022 13:30:00 -0400

David Scorey leads Keolis North America working with agencies across the U.S. and Canada. From starting in the trenches in the UK's rail sector to managing the MBTA commuter rail contract, and now CEO of Keolis North America, David keeps his sights on what's important to agencies and riders.

David looks at transit holistically, like how he views accessibility:

"When I talk about accessibility, many people think of step-free access, you know, elevators and things like that. And of course, that's an important part of it, but accessibility is more than that to me; it's about what we can do to take away the mystique of every journey and make it again, as easy as possible for people to travel and encourage that travel."

David leverages Keolis worldwide to both learn from other regions, but also help other regions learn from North American examples too. The Keolis KPI room is a key part of keeping sight of what's important to riders--safe, efficient journeys--and agencies--On Time Performance, budgets, and improving the transit system overall. The KPI room gives everyone at Keolis, regardless of where in the world they work, a north star for what they are working on.

Next week on Transit Unplugged News and Views, Paul is talking with Steve Young, Chief Innovation Officer at VIA in San Antonio, and technology and innovation at his agency and beyond.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Steve Martingano — Denver RTD Transit Police

Wed, 24 Aug 2022 10:30:00 -0400

Six years ago Steve Martingano challenged conventions with his innovative policing strategy at Denver RTD by pairing officers with mental health workers. He saw a lot of police interactions weren't criminal issues, but medical issues. People needed help. They needed medical care. They needed support. They needed housing. Steve talks with Paul about how after six years he's expanding his efforts beyond medical and mental health support to housing and social service access. Steve talks about changing mindsets about the causes and solutions of issues on transit and how it's positively affected the region.

Learn how it started, where it is today, and how he continues to help those most vulnerable in his community.

We also hear in the news segment about the billions of dollars of funding awarded for low and no emissions plus other infrastructure investments.

Elea Carey talks about how to measure the effectiveness of your communications plans and Mike Bismeyer checks in on great work helping others in Orlando, FL.

Next week Paul is talking with David Scorey of Keolis about contracting in public transit.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email info@transitunplugged.

Monica Backmon — Northern Virginia Transportation Authority

Wed, 17 Aug 2022 09:00:00 -0400

Monica Backmon, CEO of the Northern Virginia Transportation Authority, has a unique job in the transit world. Her agency plans and funds transportation projects as small as traffic calming and as big as Bus Rapid Transit. And she does it across cities, towns, and counties in Northern Virginia. While often compared to a Municipal Planning Organization, NVTA has no close comparators in the United States. Her responsibility is broad and so is her mandate to help move people across her region. From supporting a town of 123 people to cities of millions with planning and funding, Monica juggles the needs of a diverse set of people in one of the fastest growing regions of the U.S.

Her extraordinary vision gives helps with diverse needs and incomes. Those for whom transit is a necessity and those who could use something else. Her goal is to improve transit and the region for a brighter, greener future through better, smarter technology.

If you have a comment, question, or would like to be a guest on Transit Unplugged, email info@transitunplugged.com.

April Rai CEO COMTO

Wed, 10 Aug 2022 09:00:00 -0400

Paul met April Rai, CEO of COMTO (Conference of Minority Transportation Officials) at the recent COMTO conference in Miami. He sat down with April to talk about the origins of COMTO, the challenges transit is facing today, and her vision for how we'll solve them.

On Transit Unplugged News and Views this week we also have:

Transit news of the week
Elea Carey's messaging minute
Mike Bismeyer on leadership
Updates from Paul about his latest book about diversity and inclusion in transit

Next week on Transit Unplugged In-Depth our guest will be Monica Backmon, CEO of the Northern Virginia Transportation Authority.

We'd like to thank all our listeners who nominated us for a Podcast Award; we made the cut! Transit Unplugged is in the voting round and we'll hear the results in September.

If you have a question, comment, or would like to be on Transit Unplugged, email us at info@transitunplugged.com; and don't forget to sign up for our newsletter on our website!

Henry Li — SacRT

Wed, 03 Aug 2022 09:00:00 -0400

This week Paul talks with a guest we've wanted to get on the show for a long, long time. When Henry Li arrived in Sacramento, the agency needed to restore both public trust in the system and financial stability for the agency. In his 7 year tenure so far he's launched the first microtransit pilot in the U.S., made the system free for kids in grades K-12, and ensured there was pay equity across his agency. His efforts have clearly paid off, Henry was named APTA CEO of the year in 2019 and SacRT was named APTA agency of the year in 2021.

In his career that has taken him from Atlanta to Jacksonville and now Sacramento, Henry has shown he knows how to create a transit system that lifts his entire community up and provides opportunities for all. When he bought new light rail cars for his system, they were built at the Siemens plant in Sacramento, giving his region better transit and an economic boost.

While SacRT is still bouncing back from the pandemic, his microtransit solution continues to be successful and filling gaps in his 100 square mile service area. Listen to this conversation and learn about the microtransit solution, light rail, and the new payment systems Henry has brought to his agency. Learn more about SacRT on their website.

Next week on Transit Unplugged News and View, April Rei, CEO of COMTO will be joining Paul talking about the work she does supporting minorities in transit leadership.

Don't forget to subscribe to the newsletter to get all the latest about Transit Unplugged. If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Alva Carrasco and Herold Humphrey — Latinos In Transit

Wed, 27 Jul 2022 09:00:00 -0400

Alva Carrasco and Herold Humphrey are on a mission. A mission to increase the visibility, opportunities, and voice of Latinos in public transit. And not just when talking about issues, but more importantly in leadership positions to help the communities they serve. Alva and Herold talk with Paul about the origins of Latinos In Transit from a casual group of people working in the same industry to an organized force to encourage and support Latinos in their careers.

From advocacy and mentorship to scholarships and networking, Alva Carrasco, President, and Herold Humphrey, Vice President, have a vision to ensure Latinos have a seat at the decision-making table, the boardroom, and C-suite. Listen to their story on this episode of Transit Unplugged News and Views.

Also on the show:

Paul covers the transit news of the week
Elea Carey talks about back to school messaging
Mike Bismeyer on fostering the next generation of leaders
Paul talks about the Transit Center report on the four things needed to help solve the bus operator crisis.

Next week we have Henry Li, CEO of the Sacramento Regional Transit District on the show. It's not too late to nominate Transit Unplugged at the Podcast Awards in the Government and Organizations category. Nominations close July 30!

If have a question, comment, or be a guest on Transit Unplugged email us at info@transitunplugged.com.

Matt Tucker North County Transit District

Wed, 20 Jul 2022 09:00:00 -0400

Matt Tucker, Executive Director and CEO of the North County Transit District covers a huge geographic area north of San Diego. From buses to rail to a new hybrid light rail, Matt has served his region for over a decade with big plans for the future. Matt and Paul talk about all the different transportation modes, Matt's plans for going green with battery electric and hydrogen, and hints at his plans for the future of the agency.

One of the longest-serving CEOs in public transit, Matt has a unique perspective on public transit from work on both coasts with projects large and small. In his 14 years as Executive Director and CEO of North County Transit District, Matt has perspective about the past, current, and future challenges for public transit in his region and beyond.

Next week Paul is chatting with April Rei, CEO of COMTO, one of two great conversations coming from the recent COMTO Conference.

Wiebe Wakker Sustainable Adventurer from Plug Me In

Wed, 13 Jul 2022 09:00:00 -0400

This week Paul talks with Wiebe Wakker, sustainable adventurer about his three-year trip from the Netherlands to Australia in an EV--with no money--and then how he traveled from the Netherlands to Dubai (most) on public transport to give a keynote speech at UITP MENA earlier this year. It's a fascinating story of someone who admits wasn't really into sustainability when he started but has now become a champion for it.

Learn more about Wiebe on:

Also on the show the latest public transit news, Elea Carey's Messaging Minute, Mike's Minute with Mike Bismeyer, and Paul's look at the future of transit.

Next week on the show we have Matt Tucker, Executive Director and CEO of the North County Transit District talking about his multi-modal system and how they are adapting to changing ridership.

If you have a question, comment, or would like to be a guest on Transit Unplugged email us at info@transitunplugged.com.

Plus...please take a moment to nominate us in the Government and Organizations category in the Podcast Awards. Nominating us not only gets us to the voting round, but also factors into who wins the award!

Charlotte Shaw Birmingham Jefferson County Transit Authority

Wed, 06 Jul 2022 09:00:00 -0400

Charlotte Shaw, CEO of Birmingham Jefferson County Transit Authority, has deep experience in getting things done. From project and program management to capital planning, Charlotte is the person who makes a transit vision a reality. After years at MARTA, she came to Birmingham to manage building a bus rapid transit (BRT) for the city before it would be handed over to BJCTA. But as she tells Paul, the transit authority thought she'd be just the right person to bring BJCTA into a new era of transit.

Listen to Charlotte tell Paul how she got into transit and her vision for creating a transit system that does more than just get people places.

Next week on Transit Unplugged News and Views, Paul is talking with Wiebe Wakker who drove an electric car from the Netherlands to New Zealand to show how efficient and reliable EVs are.

It's podcast award season! Please help Transit Unplugged win a People's Choice podcast award by nominating us in the "Government and Organizations" category. Visit PodcastAwards.com to nominate us to make it to the voting round.

Don't forget to sign up for our newsletter on the website and if you'd like to ask a question or be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Sam Morrissey — Urban Movement Labs

Wed, 29 Jun 2022 09:00:00 -0400

This week Paul talks with Sam Morrissey from Urban Movement Labs in LA about their mandate to help the city navigate the changing face of transportation. When scooters came to the city, there were issues with where to ride them--not on the sidewalks, but maybe not the road either--and how to return them. As new transportation technologies emerge, Urban Movement Labs serves as a trusted partner working with the city and private companies to deploy new technologies the right way.

Also on the show:

Transit industry news
Elea Carey's Messaging Minute on keeping your agency messaging fresh
Mike's Minute with Mike Bismeyer on what it means to be a leader and mentor with insights from Paul
Paul's Future of Transit segment on his new role at Modaxo and his new book coming out later this year

Next week on the show we have Charlotte Shaw, CEO of the Birmingham - Jefferson County Transit Authority as our guest on Transit Unplugged In Depth. Don't forget to sign up for the Transit Unplugged newsletter on the website to always be in the know about what's happening with the show. If you have a question, comment, or you'd like to be a guest on the show, email info@transitunplugged.com.

Sam Snead — Anne Arundel County Department of Transportation

Wed, 22 Jun 2022 09:00:00 -0400

Sam Snead is looking towards the future of transportation in Anne Arundel County, MD. From solar-lit bus stops to websites to full system maps, Sam sees up-to-date technology as crucial to success in his region. Paul talks with Sam about his career journey and then gets into Sam's ambitious Move Anne Arundel transit master plan looking forward to create sustainable, accessible, and green transit solutions for the county.

Creating a robust transit system in smaller and more spread-out areas is always a challenge, but Sam's plans to tap into local, regional, and micro transit solutions have created a solid foundation for his county to build on.

Don't forget to subscribe to the Transit Unplugged newsletter to be first to know about new shows and announcements about the podcast and TUTV!

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com

Tom Wright — Regional Plan Association

Wed, 15 Jun 2022 09:00:00 -0400

This week on Transit Unplugged News & Views, Paul is talking with Tom Wright of the Regional Plan Association (RPA) about planning for the future in the New York Metropolitan area (New York, New Jersey, and Connecticut). Over its 100 year history, RPA has put a stake in the ground for what needs to be done to build and sustain the region. As Tom says, all of their recommendations are implemented--eventually. Tom talks about the RPA vision for what's needed in the region to grow in the post-pandemic era and how cities, states, and the U.S. federal government need to look at and coordinate their efforts. The region is already behind the eight ball to catch up, it will take a lot of work to put things on track.

Also on this week's show:

Transit news of the week including news about frequent guests Mark Wilde and Julie Timm
Elea Carey on communicating planning and change
Mike Bismeyer wants to hear your leadership stories

If you want to stay in touch make sure you sign up for email updates on the website. If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com

Melinda Metzger — Pace Suburban Bus

Wed, 08 Jun 2022 09:00:00 -0400

Melinda Metzger is the first female Executive Director for Pace Suburban Bus, one of the largest bus and paratransit systems in the United States covering 3,500 square miles and serving 272 communities.

On this week's Transit Unplugged In Depth, Melinda and Paul talk about how the great resignation has impacted public transit and how local partnerships are combating those effects. To get more bus operators at Pace, they are covering the cost of tuition at a local community college to help people get their Commercial Drivers License (CDL) and be ready to start training at Pace to become full bus operators.

Get a glimpse of what the future of electrification looks like in the Chicago area as Pace gears up to reach zero emissions by 2040. You'll also hear about a brand new Pace bus facility opened by Secretary Buttigieg, and what our next generation of riders is prioritizing in their daily commutes.

Catch us next week to hear Tom Wright, president and CEO of RPA regional planning association. RPA focuses on improving the prosperity, sustainability, and livability of people in the New York Metropolitan Area.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Jen Shepherd — GM Uber Transit

Wed, 01 Jun 2022 09:00:00 -0400

Jen Shepherd is passionate about public transit. As GM of Uber Transit she is responsible for helping agencies move more people, more flexibly, and more cost-effectively. In her chat with Paul, Jen talks about how Uber provides agencies tools to balance demand and resources with on-demand capacity when it wouldn't make sense to have an agency-owned vehicle on the route. One of the most exciting ways Uber is helping transit agencies is adding flexible paratransit capacity with the recently announced partnership with Trapeze, integrating Trapeze TripBroker with Uber Transit. Listen to the whole episode to hear how it works for riders and agencies. Also in this episode:

Transit news of the week including the new interim CEO at Cap Metro
Elea Carey on crisis communications
Mike Bismeyer on leadership and leading through the pandemic

Next week Melinda Metzger Executive Director of PACE Suburban Bus joins Paul for Transit Unplugged In-Depth.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Wayne Rogers — Northeast Maglev

Wed, 25 May 2022 09:00:00 -0400

Northeast Maglev has a vision for bringing fast--really, really fast--rail service to the Northeast Corridor (Boston to Washington D.C.). This week Paul talks with Wayne Rogers, Chairman and CEO of the Baltimore Washington Rapid Rail, LLC, and Northeast Maglev, LLC, about his vision for what maglev trains could do for the region.

Faster than steel wheel-based trains, maglev trains use superconducting magnets to propel trains along at up to 311 miles an hour. Already running in Japan, where the service is wildly successful, bringing this level of train service would mean being able to get from New York City to Washington D.C. in an hour.

Many of the trips people take today by car or plane could be eliminated if the Northeast Corridor gets maglev up and running. Maglev would reduce congestion, pollution, and pressure on the highway system as the region grows. The U.S. has been looking at maglev rail for decades and Northeast Maglev started working on this project ten years ago. The environmental reviews are almost complete and they are looking to get the project up and running soon. In the episode, you'll hear about the project, the technology, and what we've learned from the successful maglev train in Japan.

Next week on Transit Unplugged News and Views, we'll have Jen Shepard, GM of Uber Transit on the show talking about microtransit and paratransit options.

If you have a comment, question, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Christiaan Blake, Managing Dir, Dept of Access Services, WMATA

Wed, 18 May 2022 09:00:00 -0400

Christiaan Blake is responsible for the business of offering paratransit services that balance accommodation and sustainability. Christiaan needs to serve the most people he can with paratransit, while also creating accessible fixed-route transit that is open to all. One of the tricks up Christiaan's sleeve is his innovative rider's choice program where, if paratransit riders opt into using a taxi or service like Uber for their ride, their ride could be randomly chosen to be free. Armed with an array of spreadsheets, Christiaan has gone to great pains to make sure the process is fair and random, This has proven to be very popular--so popular people clamor for more free rides--and lets Christiaan accommodate last-minute trips, staying longer, or leaving earlier than planned.

This is a big job and Christiaan takes his role and place in transit seriously. He sees paratransit as a crucial safety net for people who can't be served with even WMATA's accessible fixed-route and subway system.

Also on the show, we have the latest transit news, Elea Carey talks about sharing employee stories and Mike Bismeyer challenges us to do something good in the cities we visit while traveling for work.

All this on this week's Transit Unplugged News and Views. Sit back and listen in.

Eulois Cleckley Miami-Dade Department of Transportation and Public Works

Wed, 11 May 2022 09:00:00 -0400

This week Paul is talking with Eulois Cleckley, Director and CEO of the Miami-Dade County Department of Transportation and Public Works. Eulois manages everything from buses, trains, microtransit, and even exploring urban air mobility--yes, flying cars--along with all the roads and bridges in his county. Eulois is undertaking a massive update of the county's 3000 intersections with smart signaling technology to improve traffic flow and reduce congestion in one of the nation's most car-centric areas.

And this also happens to be our 200th episode of Transit Uplugged! Here's to another 200!

Next week on Transit Unplugged News and Views, Christiaan Blake of WMATA talks about access to transit and mobility.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us anytime at info@transitunplugged.com.

Luc Richard RTC Quebec City

Wed, 04 May 2022 09:00:00 -0400

In our 199th episode, Paul talks with Luc Richard, Executive Director and Chief Operating Officer of Réseau de transport de la Capitale, in Quebec City, Quebec. Quebec City is one of the oldest cities in North America and one of the snowiest too. RTC delivers bus service year-round with winter weather that would shut down many transit systems. Now looking ahead to creating a more inclusive transit system, RTC created its own electric-assist bike-share service and zone-based microtransit solution for the suburban parts of the city.

RTC is also working on electrified tram, light-rail system for the city on one of the busiest corridors where keeping buses on time is a huge challenge. On the horizon is their conversion to zero emissions buses (ZEB), which given the winters in Quebec will present some unique challenges.

Next week on our 200th episode, Paul is chatting with Eulois Checkley Director and CEO of the Miami-Dade Department of Transportation and Public Works. South Florida has some of the most interesting and innovative transit programs from planning to implementation. This is an episode you won't want to miss.

If you have questions, comments, or would like to be on Transit Unplugged, email us at info@transitunplugged.com.

Steve Poftak – MBTA

Wed, 27 Apr 2022 09:00:00 -0400

Steve Poftak is leading the MBTA during unprecedented times. Three years into the job he's managed through a pandemic and invested billions into revamping bus and rail service across the system. The T--North America's oldest subway--is growing and adapting to new rider patterns and on the commuter rail side, he's made changes to make the largest commuter rail system in America a regional rail system people can use throughout the day to get into and out of the city.

Listen to Paul and Steve talk about the past and future of the MBTA on this week's Transit Unplugged In-depth.

Next week on Transit Unplugged News and Views Paul chats with Luc Ricard of RTC in Quebec City about his system in Quebec's provincial capital.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com

Rich Sampson, Southwest Transit Association

Wed, 20 Apr 2022 09:00:00 -0400

Frequent guest Rich Sampson, Executive Director of the Southwest Transit Association, sat with Paul to give him the latest updates from D.C. on transit funding. With fiscal year 2022 appropriations set, agencies now know about their new formula fund amounts and new funding grants available to them.

Elea Carey talks about how to include the leaders in your communities in your transit marketing plans. Mike Bismeyer takes a moment to thank the people who put themselves in harm's way to keep transit safe.

Next week we have Steve Poftak of MBTA on the show and talks with Paul from the recent Smart Transit conference.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us any time at info@transitunplugged.com.

Adelee Le Grand. CEO HART

Wed, 13 Apr 2022 09:00:00 -0400

Adelee Le Grand is a long-time transit rider. Growing up in New York, Adelee says taking transit was like brushing your teeth and toothpaste--you just did it, it's always there. Transit was how you got places and experienced things. Like Terry White, and more than a few of our guests, Adelee has spent her entire career associated with transit and moving people. You can hear Adelee's passion for transit in her descriptions of her life in New York and contrasting that with cities like Atlanta or Tampa.

When the funding for transit isn't there, people just don't have the same access to opportunities she did growing up.

Many of our guests talk about the ins and outs of transit, routes, planning, frequency, but Adelee also talks about why are the buses people ride still built and designed like it's the 1980s? Or why do agencies wrap buses in advertisements for revenue and what does that say about your own branding?

Her creative, collaborative spirit building HART, an agency that's had several CEOs in the past few years, speaks volumes about her and, as she says, her calling to work in transit.

Next week on Transit Unplugged News and Views, Paul is chatting with frequent guest Rich Sampson of SWTA.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Sara Stickler, CEO WTS International

Wed, 06 Apr 2022 09:00:00 -0400

Sara Stickler, CEO of WTS International, chats with Paul on International Women's Day about her work supporting and creating opportunities for women in transit. Founded in the 1970s as a group providing seminars and training--since women were discouraged from joining "associations"--WTS International strives to increase opportunities for women in the transit industry. Many of the women leaders on this show--Leslie Richards, Nadine Lee, Inez Evans, and Nuria Fernandez--have all participated in WTS International over the years.

Paul and Sara talk about WTS, getting involved with chapters, their scholarship program, and the future plans for the organization.

Also on this week's show, Paul talks about new funding from the U.S. Federal government, a hot transit company listing on the NASDAQ, and reflects on the recent ThinkTransit conference. We also hear from Elea Carey and Mike Bismeyer on communications and kindness.

Next week Adelee LeGrand of HART in Tampa talks about her career and her agency on Transit Unplugged In-Depth.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Darren Kettle, CEO Metrolink

Wed, 30 Mar 2022 09:00:00 -0400

This week Paul talks with Darren Kettle, CEO of Metrolink in Southern California. Not long in the job at Metrolink, Darren is a long-time transit veteran coming from Ventura County Transportation Commission and is looking forward to building and improving a critical piece of California's public transit system. Metrolink will be a key part of the 2028 Olympic Games in Los Angeles, connecting many of the venues together. In the meantime, buoyed by the Bipartisan Infrastructure Law, Darren is investing in his system. He's expanding and improving and doing critical work to maintain Metrolink for years to come.

Darren told Paul--and this is a Transit Unplugged exclusive--that Metrolink is 100% fossil-fuel-free for its diesel vehicles. From non-revenue to the locomotives themselves, Metrolink runs entirely on bio-diesel. This is just one step in California's ambitious climate plan to reduce carbon emissions and get to zero emissions before other parts of the U.S.

Correction and update: Next week on Transit Unplugged News and Views we'll have Sara Stickler, CEO of WTS International on the show.

If you have a question, comment, or would like to be a guest on Transit Unplugged, feel free to email us at info@transitunplugged.com.

Patrick Goddard — Brightline Trains

Wed, 23 Mar 2022 09:00:00 -0400

This week on Transit Unplugged News and Views Paul talks with Patrick Goddard, President of Brightline Trains about high-speed rail in Florida. Brightline Trains is the only privately-held high-speed rail service in the U.S. and serves as a vital connection between South and Central and beyond. Brightline serves the niche getting people to places that are too far to drive, but too short to fly. The end goal is to make people less car-dependent; move people from their cars to something faster and more convenient. Brightline even has a door-to-door service that will get you from home to destination and back, letting you just leave your car at home.

We also hear from Elea Carey and Mike Bismeyer bringing your dose of communications and leadership insights.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com

Mohammed Salim Al Ghafri — COO Mwasalat, Oman

Wed, 16 Mar 2022 09:00:00 -0400

Continuing the series of interviews from the UITP MENA Congress and Expo earlier this year, Paul speaks with Mohammed Salim Al Ghafri, COO of Mwasalat in the Sultanate of Oman on how he's creating a transit culture in a country where private cars are cheap and affordable.

One of the newer transit agencies in the world, Mwasalat manages the bus and ferry service connecting the major cities in Oman to each other and neighboring countries like the UAE.

It's been an uphill battle to get people to switch from the convenience of private cars to public transit, but with satisfaction and on-time performance both above 90%, they are clearly doing something right!

Next week on Transit Unplugged News and Views, Patrick Goddard of Brightline Trains talks with Paul about connecting cities too close to fly, but too far to drive to across Florida and California.

If you have a question, comment, or would like to be a guest on Transit Unplugged, feel free to email us anytime at info@transitunplugged.com

Noormah Noor Express Rail Link

Wed, 09 Mar 2022 10:00:00 -0400

Noormah Noor, CEO of Express Rail Link in Malaysia has accomplished something that very few people have done--create an award-winning, world-class, and economically viable high-speed rail service. ERL runs between Kuala Lumpur and the airport connecting downtown for travelers and everyday commuters. Her service offers nonstop service, including airport check-in , from downtown to the airport. And if you'd like a white glove experience, their VIP service brings you door to door including handling your luggage.

Noormah focused her energy not just on running a great service, but also running a viable service as well. Working as part of a government contract ERL designed, built, maintains, and operates the system. ERL was able to weather the Asian financial crisis by making sure she built a system based on sound business principles.

And it's paid off. Winning award after award, ERL is an example for the world for how to operate high speed rail effectively.

This week we also hear from Elea Carey and Mike Bismeyer with their regular segments.

If have questions, comments, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

And make sure you join the Transit Unplugged crew at ThinkTransit in Forth Worth, March 20-23.

Terry White Interview Ripple Effect

Wed, 02 Mar 2022 10:00:00 -0400

Terry White, General Manager of King County Metro, is a life-long public transit rider in his hometown of Seattle, Washington. He relied on transit to get him to school and work, buoyed by his mother her stack of timetables. If it wasn't for public transit, Terry wouldn't be where he is today. The experience of relying on transit and growing up on the system--including turning the signs on the bus--instilled a life-long passion for transit and a clear career path (although he never did become a bus operator).

Terry and Paul talk about his career journey and his vision for equitable transit that lifts up entire communities. He believes when you lift up and support those who rely on transit the most, everyone benefits. From his strong roots in social justice to his vision for new technology enabling transit, Terry has big plans for King County Metro.

Terry is also the keynote speaker on the first day of the ThinkTransit conference, and we get a small taste of what he'll be talking about in his keynote later in March.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us anytime at info@transitunplugged.com.

Alexander Pazuchanics and reports from UITP MENA

Wed, 23 Feb 2022 10:00:00 -0400

Paul was at the UITP Middle East North Africa Conference and Expo in Dubai, UAE recently and this is the first of several interviews from his trip.

The first is with Alexander Pazuchanics, Head of Policy & Partnerships at Vianova I/O. Alexander and Paul talk about something we don't hear much about these days, ever really--managing curb space. Not just for parking, but travel and making the best use of this public space throughout the day.

We also hear from Elea Carey and Mike Bismeyer this week with communications and kindness.

Finally, Paul gives us a rundown of where he'll be speaking and visiting this Spring. All this on this week's Transit Unplugged News & Views.

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Legacy Leaders Part 2: Paul Toliver, Peter Varga, Grace Crunican, and Mike Scanlon

Wed, 16 Feb 2022 10:00:00 -0400

Here's part two of our Legacy Leaders Series (listen to part 1) where Paul taps into decades of leadership, perspective, and insight from some of the foremost leaders in the public transit industry.

In this episode we hear from:

Paul Toliver
Grace Crunican
Peter Varga
Mike Scanlon

The advice in this episode is second to none and everyone, no matter your role, can take something away from this to do their jobs better.

Next week we bring the first in a series of interviews Paul recorded while at the UITP MENA Conference and Expo in Dubai.

If you have questions, comments, or want to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Billy Terry On Delivering Training for Better Transit

Wed, 09 Feb 2022 10:00:00 -0400

Have you ever wondered how people get training on running a public transit agency? Public transit is a very complex business/service to run, so how do you learn everything you need to know?

The answer is the National Transit Institute at Rutgers, the State University of New Jersey. Paul talks with Executive Director Billy Terry about NTI and everything it does.

Like having to switch from 98% in-person classes taught around the U.S. to 100% virtual classes taught remotely.

We also hear from Elea Carey on how to get your message out quickly and Mike Bismeyer on conferences as essential parts of staying current in your field.

We wrap this episode with Tris, Paul, and Randi talking about the upcoming Executive Summit at ThinkTransit this March 20-23.

See the detailed show notes on TransitUnplugged.com for links to news mentioned in the show, a full transcript, and more about ThinkTransit.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Legacy Leaders Part 1: Paul Toliver, Fred Gilliam, Robert Prince, Rod Diridon

Wed, 02 Feb 2022 10:00:00 -0400

This is the first of two special episodes where Paul chats with some of the leading figures in public transit. These are the people who built the foundations and set the standards for how public transit is done.

Their perspectives are absolutely not to be missed.

On part one of the series are:

Paul Toliver
Fred Gilliam
Robert Prince
Rod Diridon

See the full show notes on TransitUnplugged.com for their links and contact information.

Next week on Transit Unplugged News & Views we have Bill Terry, Executive Director of the National Transit Institute at Rutgers and the following week we have part two of the Legacy Leaders series with Peter Varga, Grace Crunican, Mike Scanlon, and Paul Toliver

Karen Philbrick Researching the Future of Public Transit at the Mineta Institute

Wed, 26 Jan 2022 10:00:00 -0400

In the public transit industry, we are all standing on the shoulders of giants. People who set the stage for the progress we're making now. The next several episodes on Transit Unplugged epitomize this fact looking back powering our way forward.

This week Paul talks with Karen Philbrick, Executive Director of the Mineta Transportation Institute. Named for Secretary Norman Mineta, the Institute conducts and supports research on a wide range of public transportation topics and issues.

In their interview, Karen and Paul talk about some of the hot trends and big challenges facing the industry now. We get an insider's look into some of the most forward-thinking work in public transit today.

We also hear from Elea Carey on prepping your leaders for interviews and Mike Bismeyer on finding and tapping the next generation of transit leaders.

Coming up next week on Transit Unplugged is the first of two Legacy Leaders episodes. Next week we have Rod Diridon, Paul Toliver, Fred Gilliam, and Robert Prince on the show. If you have a question, comment, or like to be a guest on Transit Unplugged, feel free to email us anytime info@transitunplugged.com.

In Memoriam: Jeffrey Parker

Fri, 21 Jan 2022 14:00:00 -0400

On today's special edition of Transit Unplugged. We want it to honor the memory of Jeff Parker, CEO of MARTA in Atlanta, after his recent tragic death. He was a strong leader for his city and our industry, and will be sorely missed. Original show notes from February, 2020:

“While we have to think about the future, we also have to think about the here and now and making sure that we’re improving the customer experience.”

Atlanta and the surrounding area is the third fastest-growing region in the U.S. That means more people and more traffic, so public transit is essential to help boost the economic vitality and development of the region along with reducing congestion.

Jeffrey Parker, GM and CEO of the Metropolitan Atlanta Rapid Transit Authority (MARTA), joins Transit Unplugged to talk about the present and future for the agency. Parker discusses the importance of MARTA becoming a more customer-centric organization – improving the reliability of the bus service, implementing new bus stops, and renovating rail stations are just part of this larger picture. Additionally, he highlights MARTA’s plans for new bus rapid transit and light rail services, and how it is essential to still focus on state of good repair while expanding service.

If you want to know more about MARTA, check out their website.

If you are having thoughts of suicide, there are people to listen and help. Here are just a few of the resources in the U.S. and Canada you can reach out to. Call a friend, send a text, send a message, but whatever you do, just reach out. You're not alone. There are people out there ready to help you.

Canada Suicide Prevention Service, part of Crisis Services Canada.

If you’re thinking about suicide, are worried about a friend or loved one, the Canada Suicide Prevention Service is available 24/7 for voice and 4pm to 12am ET for text.

Call 1-833-456-4566 for help in English. In Quebec call 1-866-277-3553. Or text 45645.

U.S. National Suicide Prevention Lifeline

NATIONAL: The National Suicide Prevention Lifeline is a hotline for individuals in crisis or for those looking to help someone else. To speak with a certified listener, call 1-800-273-8255.

TEXT: Crisis Text Line is a texting service for emotional crisis support. To speak with a trained listener, text HELLO to 741741. It is free, available 24/7, and confidential.

Laura Koprowski Reinvigorating TARTA’s Role in the Community

Wed, 19 Jan 2022 10:00:00 -0400

This week Paul catches up with Laura Koprowski, CEO of Toledo Area Regional Transit Authority (TARTA) and they talk about Laura's plan to revitalize TARTA with a new leadership team, new branding, and a new focus on customer experience.

Laura and Paul also talk about the successful ballot measures that will help TARTA expand service and have a stable financial future.

Next week, Paul interviews Karen Philbrick of the Mineta Institute with her views on public transit.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Mass Transit 40 Under 40 Looking Ahead to a Bright Transit Future

Wed, 12 Jan 2022 10:00:00 -0400

This week we have a special double interview episode on Transit Unplugged News and Views. Paul, and special guest Mischa Wanek-Libman Executive Editor of Mass Transit Magazine, speak with two of Mass Transit's 40 Under 40 honorees.

We start the show with Shofi Ull Azum, MBA, Operational Innovations and Performance Manager, Kansas City Area Transportation Authority (KCATA), followed by Brittney M. Farr, Esq., Director of Government Relations, Denton County Transportation Authority (DCTA).

These two rising stars talk about their career progression, their roles, and their views on the future of transit.

Between each interview, Elea Carey and Mike Bismeyer continue themes from the interviews to talk about employee recognition and mentorship.

Next week Paul interviews Laura Koprowski, CEO of the Toledo Area Regional Transit Authority (TARTA) in our second Transit Unplugged episode of the year.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Kevin Quinn focusing on the fundamentals and network expansion at TransLink

Wed, 05 Jan 2022 10:00:00 -0400

This week Paul chats with Kevin Quinn, CEO of TransLink in Vancouver, BC. Kevin succeeded Paul as CEO of MTA Baltimore and now is the head of a multi-city transit network in one of the most beautiful parts of the world.

Kevin talks about managing North America's largest autonomous subway systems (SkyTrain), the major expansion projects underway, and life in Vancouver.

Next week on Transit Unplugged Paul interviews two of Mass Transit Magazine's 40 Under 40 with Mass Transit Magazine's Executive Editor Mischa Wanek-Libman.

Don't forget the first episode of Transit Unplugged TV premiers Friday, January 14th! Subscribe to our Transit Unplugged TV YouTube channel now so you'll know exactly when it appears!

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us any time at info@transitunplugged.com

What will public transit look like in 2022?

Wed, 29 Dec 2021 10:00:00 -0400

It's the end of the year and the last episode of Transit Unplugged for 2021.

This is a really special episode with Paul Comfort convening a panel with our producer Tris Hussey, regular contributors Elea Carey and Mike Bismeyer, and a special guest Mike Dukart, Dir. of Sales at TripSpark.

On the show, we talk about what are going to be the hottest trends in 2022, and a little look back at the past year. We hope you enjoy it.

Next week (and next year), we'll have Kevin Quinn the new CEO at TransLink in Vancouver, BC, Canada on the show.

If you have comments, questions, or would like to be a guest on Transit Unplugged, email us at info@transitunplugged.com.

Until next week, we hope you've had a wonderful holiday and have a happy New Year.

Best of Transit Unplugged In Depth for 2021

Wed, 22 Dec 2021 10:00:00 -0400

Welcome to our second special episode of Transit Unplugged, the Best of Transit Unplugged In-Depth.

In this episode, you'll hear excerpts from five of the best interviews this year. You'll hear ...

Anne Graham, National Transport Authority, Ireland (full episode)
Ahmed Bahrozyan, Road and Transport Authority, Dubai, UAE (full episode)
Leslie Richards, SEPTA (full episode)
Nat Ford, Jacksonville Transport Authority (full episode)
Jeremy Yap, Land Transport Authority, Singapore (full episode)

Next week we'll have a special end-of-year panel looking ahead to the biggest trends in public transit for 2022.

If you have comments, questions, or would like to be a guest email anytime at info@transitunplugged.com.

Special Transit Technology Episode: Cybersecurity and transit tech in 2022

Wed, 15 Dec 2021 10:00:00 -0400

Kicking off a trio of special episodes on Transit Unplugged is a transit tech episode with guest host Tris Hussey.

Tris interviews Daniel Saddy, Director of (IT) Architecture at Trapeze about cyber and computer security at transit agencies with real, concrete advice on how agencies can help protect themselves.

Then we have a special technology expert panel with Sebastian Vaitus, VP of Innovation at Vontas, Priyanka Palacholla, Sr. Director of New Product Initiatives at Vontas, Tyler Dvorak, Product Director Mobility Planning at Trapeze, and Sabrina Blais, Product Manager for Safety at Trapeze talking about what they think will be the hottest transit tech trends next year.

Next week we'll have a special Best of 2021 episode and the last episode of the year will be a special panel looking at the future of transit joining Paul and Tris.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us anytime at info@transitunplugged.com.

Innovation, growth, and expansion in Singapore with Lee Ling Wee

Wed, 08 Dec 2021 10:00:00 -0400

Paul returns to the island nation of Singapore to chat with Mr. Lee Ling Wee, Deputy Group CEO and President, International, SMRT Corporation. Like his earlier interview with Jeremy Yap earlier this year, the conversation focuses on how Singapore and SMRT are innovating and pushing towards a low/no emissions future.

Paul sets the stage for the interview with Trapeze General Manager for the ASEAN region Frank Hesse. Frank makes his home in Kuala Lumpur and offers great context into public transit in the entire Southeast Asian region.

Next week on Transit Unplugged, we'll have a special transit technology episode with a look at cybersecurity and a panel of experts on what the tech trends will be in 2022.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us any time at info@transitunplugged.com.

On Demand Microtransit taking off in Sarasota, Florida

Wed, 01 Dec 2021 10:00:00 -0400

In our final episode from APTA EXPO 2021, Paul chats with Jane Grogg, Director of Sarasota County Area Transit.

If there was one singular thing that is the hallmark of the post-COVID transit world, it's on-demand microtransit. Jane Grogg replaced fixed routes that had lower ridership and replaced them with on-demand microtransit.

And it's been a smashing success!

Typically these low ridership fixed routes also tend to have big headways (30 minutes or more between buses), which means people aren't really excited about taking transit when almost anything else would be faster.

But replace that fixed route with flexible and adaptable on-demand and people see how convenient it is to leave their car at home and take transit.

Listen to this super interview with Jane, plus Elea Carey and Mike Bismeyer give us their insights this week.

To wrap the show, Paul gives you a peek behind the curtain at what we have coming up over the next three months.

If you have comments, questions, or would like to be a guest on the show, email us anytime at info@transitunplugged.com

Transit Leaders Panel: 5 of the most powerful women in transit today

Wed, 24 Nov 2021 10:00:00 -0400

Update: An audio issue kept one of the panelists from being heard. We've pushed out an updated audio track.

In the second of three APTA EXPO special episodes, this week it's the highlight of the week--the special panel of the 5 top women leading transit today.

Nadine Lee (CEO, Dallas DART), Leslie Richards (CEO, SEPTA), Lauren Skiver (CEO, SunLine Transit), MJ Maynard (CEO, RTC SNV), and Bacarra Sanderson Mauldin (Chief of Staff, MATA Transit) shared the stage and talked about their visions of transit, life as a leader, and career advice for anyone who aspires to step into their shoes.

The audience around the Trapeze-Vontas booth was in rapt attention for the entire panel, and now you can too.

This episode will also air as the third episode of Transit Unplugged TV in 2022.

Live from APTA EXPO 2021: It’s electric with Chris Harris and Lauren Cochran Scoville

Wed, 17 Nov 2021 10:00:00 -0400

Paul and Tris were at APTA EXPO 2021 in Orlando, FL last week and recorded several interviews while they were there.

From "Get to Know the GM" with the heads of Vontas and Trapeze Group and interviews with transit leaders to our amazing panel of amazing women leading transit agencies in the U.S., Paul and Tris covered a lot of ground in a few days.

This week we highlight two of the interviews from those three days.

First up is Chris Harris, Associate Director of Transportation at Auburn University in Alabama talking with Paul about running a transit system for students at the university.

That interview is followed by Tris interviewing Lauren Cochran Scoville, VP of Sales at Proterra, and what agencies need to know before going green with low and no emissions vehicles.

Next week on Transit Unplugged In-Depth we'll have segments from the Women Leaders in Transit Panel recorded live at the Trapeze-Vontas booth.

Visit the full post for complete show notes and a transcript, with links to our new social media profiles on TransitUnplugged.com.

Bringing public transit to a transit desert in the desert–MJ Maynard and RTC of Southern Nevada

Wed, 10 Nov 2021 10:00:00 -0400

This week's episode comes to you from Las Vegas, Nevada when Paul visited RTC of Southern Nevada CEO MJ Maynard and her team. These segments are excerpted from the upcoming Transit Unplugged TV episode--the first episode for Transit Unplugged TV.

Also in this episode are Deputy CEOs Francis Julien and David Swallow as well as Antonette Braddock who talks about RTC's new mobile app for their network.

At RTC MJ Maynard and her team are doing great things for their community. They used COVID relief funds to bring service to a public transit desert in the desert with on-demand microtransit, kept essential runs and operators running during the pandemic, and continued their pilot/program with an autonomous vehicle shuttle from downtown to the medical center.

MJ Maynard was also a part of the women leaders in transit panel just held at APTA EXPO 2021 (and a future episode of Transit Unplugged In-Depth and Transit Unplugged TV).

If you have questions, comments, or want to be a guest on Transit Unplugged, email us any time at info@transitunplugged.com.

The three big transit trends, making kindness cool, and more APTA EXPO 2021 events

Wed, 03 Nov 2021 09:00:00 -0400

Welcome to season 5! Kicking off Season 5, Episode 1 we have a chat with Roger Helmy, Director of Product Management at Modaxo. Then Paul talks with regular contributor Mike Bismeyer about his Kindness is Cool campaign.

We hear from Elea Carey on how to keep your messaging relevant and top of mind for riders.

And finally, Paul and Tris talk about everything going on at APTA EXPO 2021.

Paul will be at the Trapeze-Vontas booth (booth 353) talking with GMs Teresa Domingo and Peter Aczel from 11-12:30 on Monday. We'll be taping a live Transit Unplugged segment at the Tripspark booth (booth 769) at 1:30.

Tuesday is the big day with the live CEO roundtable at 11:30 then Cocktails with Comfort at 3:00 where we celebrate 4 years of Transit Unplugged and show the Transit Unplugged TV teaser.

You can learn more about what's on tap at APTA EXPO 2021 on the Trapeze-Vontas APTA EXPO 2021 event page.

Links mentioned in the post:

If you have questions, feedback, or would like to be a guest on Transit Unplugged, email us any time at info@transitunplugged.com.

Multi-modal solutions, advanced ticketing, and loyalty programs: Innovation from Africa and the Middle East

Wed, 27 Oct 2021 09:00:00 -0400

This week's show is an edited re-broadcast of the UITP and Trapeze-sponsored Connected Journeys webinar from earlier this summer.

Paul leads a discussion with:

Abimbola Akinajo, CEO, Lagos Metropolitan Area Transport Authority (LAMATA)
Ahmed Bahrozyan, CEO, Dubai Roads and Transport Authority (RTA)
Djan Fanny, Director of Operations, AMUGA

About what they are doing to promote public transit and develop more integrated, connected journeys in their cities.

This episode brings home how, around the world, all transit agencies face the same challenges getting people to choose transit over private cars. The innovations the panelists are bringing in--like loyalty card programs and autonomous taxis--are truly innovative tools we all need to take note of.

Next week on Transit Unplugged, Paul talks with frequent contributor Mike Bismeyer about his Kindness is Cool campaign and his recent CUTA award. Then Paul will talk with Modaxo's Roger Helmy about innovations in transit and what their vision of the future of transit is.

If you have questions, comments, or would like to be a guest on Transit Unplugged, email us any time at info@transitunplugged.com.

How Autonomous Vehicles Are Fitting into the Bigger Public Transit Landscape

Wed, 20 Oct 2021 09:00:00 -0400

This is a very special Transit Unplugged News and Views. This week we not only hear from Katrina Heineking and W.C. Pihl from Transdev about autonomous vehicles, but Paul reveals all the things going on at APTA EXPO in a few weeks.

In the news segment, Paul gives you all the details on what's going on with Transit Unplugged, Transit Unplugged TV, and the other places you can find him at APTA EXPO. If you'd like to stay in the loop about everything that's going on, and get reminders when events are happening, sign up for updates on the Trapeze APTA EXPO microsite.

Next, we hear from Katrina and W.C. about everything Transdev is doing with Waymo in the autonomous vehicle space.

Finally we hear from Mike about mentorship. Mentorship is one of the most fulfilling things you can do in your career. If you have the chance to do it, take it.

If you have questions, comments, or would like to be a guest on Transit Unplugged feel free to email us any time at info@transitunplugged.com.

Full transcript for this episode is available on TransitUnplugged.com.

Nashville’s WeGo Public Transit Is Coming Back Strong with New Innovations

Wed, 13 Oct 2021 09:00:00 -0400

Paul travelled to Nashville, TN to talk with Nashville MTA CEO Steve Bland and his leadership team about all the improvements and innovations they've done in the past year. From safety to route planning to stations and stops, there is little that they haven't improved on.

Which is, of course, music to our ears.

This episode was also filmed for an upcoming episode of Transit Unplugged TV.

People you will hear:

Steve Bland, Nashville MTA CEO
Approaches to COVID Response and Workplace Safety – Nick Oldham
Better Bus and Service Restoration Reshuffling – Felix Castrodad and Katie Freudberg
Stop Improvement Program and the Nolensville Pike Bike/Transit Corridor – Trey Walker and Lydia Benda
Transit Signal Priority and our Emerging Headway Management System in the Charlotte Corridor – Dan Freudberg & Lydia Benda
WeGo Link – Dan Freudberg
Telling our Story and Getting Riders Back – Renuka Christoph

Next week we're getting behind the wheel of micro transit with Waymo and Transdev.

How transit agencies in New Mexico came together and weathered the pandemic storm

Wed, 06 Oct 2021 09:00:00 -0400

One of the biggest challenges at transit agencies during the pandemic has been making sure there was enough money to stay in operation. In New Mexico, the Department of Transportation took a unique approach that underscores the spirit of cooperation we found throughout the transit industry.

They funded the operating expenses for the 21 transit agencies in the state and were able to do that because the three largest agencies in the state agreed to forego their share of federal funding to help the other 18 agencies.

David Harris, Director of Transit and Rail Division in the New Mexico Department of Transportation tells Paul how this unique funding plan came together and how his state of 2 million people is connected by bus and rail.

Next week we have a special episode from Nashville, Tennesee and hear from not just the head of the agency, but his executive team as well. The interviews from the episode will also air as one of the upcoming Transit Unplugged TV episodes, along with extra behind-the-scenes footage of the agency and the city.

If you have a question, feedback, or want to be a guest on the show, you can email us at info@transitunplugged.com.

Until next week, ride safe and ride happy.

Four Inspiring Women Leading the Way in Australia

Wed, 29 Sep 2021 09:00:00 -0400

As a woman in transit and the tech industry, it’s not every day that you get to see female leaders in transit share how they got to where they are today and the hurdles they had to overcome to do so. Transit has traditionally been a male-dominated industry; and years ago, it would’ve been rare to see a female CEO rise up the ranks.

It’s inspiring that that’s no longer the case.

On today’s episode of Transit Unplugged, we put together more than just an interview with one female transit leader – for the first time ever, we brought together an all-female panel from leaders on transit in the land down under, to talk about their journeys, share career advice, and learn from their inspiring stories.

Four years ago, I was one of the individuals behind the scenes that worked with Paul Comfort to create the Transit Unplugged podcast. To witness the evolution of where we started to where we are today encourages me to continue to shoot for the stars and shows me the power of female leadership in such an important industry.

That’s why this note might sound a little different than our other show notes. Normally they’re written by our producer, Tris Hussey, but for today’s all-female show, I decided to peek out from behind the curtain and share a few words about what episodes like this, and stories like these, mean to a young female and dare-I-say leader in transit.

I hope you enjoy the episode and share it – more people need to hear these stories.

Now, I’ll head back behind the scenes!

Vicky Abihsira, Director of Integrated Marketing, Trapeze Group

This week's guests are:

Magda Robertson, General Manager, Torrens Connect
Catherine Baxter, COO Metro Trains
Samantha Abeydeera, Executive Director Strategic Operations, Transport for New South Wales
Michelle Batsas, Executive Director, UITP, Australia and New Zealand who also hosts the Women Who Move Nations podcast

Next week on Transit Unplugged News and Views we have David Harris Director of Transport and Rail for the Department of Transportation in New Mexico.

If you want to get in touch with the show, be a guest, or have feedback, you can email us at info@transitunplugged.com.

Going truly zero-emissions in Champaign-Urbana, Karl Gnadt on deploying hydrogen fuel cell buses

Wed, 22 Sep 2021 09:00:00 -0400

More and more agencies are going green and reducing their carbon emissions. There are lots of ways to get there, but one that isn't talked about often is hydrogen fuel cell electric buses.

Karl Gnadt of Champaign-Urbana Mass Transit District is serious about going zero emissions. And truly zero emissions. In October his agency will open its solar-powered hydrogen generating and fueling complex and deploy its first hydrogen fuel cell electric buses. Making this deployment truly zero emissions. No fossil fuels will be burned to power these buses. A truly fantastic achievement.

Paul, of course, has his usual transit industry news update and at the end of the show, he reveals some exciting changes coming to the show.

If you have feedback, comments, or like to be on the show, just drop us a line at info@transitunplugged.com.

Julien Dehornoy of Yarra Trams on the Challenge of Updating an Iconic Tram System

Wed, 15 Sep 2021 09:00:00 -0400

Julien Dehornoy, CEO of Yarra Trams, is responsible for the iconic Melbourne streetcar tram system. This is storied tram system has run continuously since 1884 and is the longest light rail system in the world.

Which is a blessing and a curse.

Julien wants to modernize the tram system to make it more efficient, more nimble, more accessible, and faster. But that's easier said than done when you're working with legacy systems.

In this episode, you'll hear about Julien's vision for the future of the tram system and for public transport as a whole in Melbourne.

Next week on Transit Unplugged News and Views we head to Illinois and learn about the hydrogen generating and refueling complex at Champaign Urbana Mass Transit District. Hope you'll tune in.

Feedback? Questions? Want to be a guest on the show? Email us at info@transitunplugged.com.

David Bruffy and Mountain Line Transit Giving People What They’re Asking For: More Transit

Wed, 08 Sep 2021 09:00:00 -0400

It's not often you get the results of a customer survey and the results clearly say, "we think you're doing great, can you do more of it please?". But that's what David Bruffy of Mountain Line Transit in Morgantown, West Virginia found when he got feedback from his community.

And while his plans for helping his community, including microtransit and helping the unbanked in a universal fare program, are important, just as important is what he does to recharge. David runs Smoke n Mirrors Photography as a side business/passion project that helps him stay grounded and use both sides of his brain.

It's important, as Mike Bismeyer will tell you in his Mike's Minute segment, to have those things to connect you with others. Especially now we need to have ways to connect and see the bigger world around us.

Speaking of survey's Elea Carey gives some great advice for using open and close-ended questions in surveys. Both types are essential to getting a complete picture of what people are really thinking.

Next week on Transit Unplugged In-Depth Julien Dehornoy of Yarra Trams is talking with Paul about light rail.

We'd love to hear from you! You can email us at info@transitunplugged.com with comments, questions, or if you'd like to be a guest.

Until next week, ride safe and ride happy.

Josh Baker on Relaunching DASH and Untangling the Spaghetti

Wed, 01 Sep 2021 09:00:00 -0400

Imagine starting your transit career as a driver when you were nineteen and then going on to launch an entirely new transit service for one agency and now at the helm to launch a revamped service for an up-and-coming transit agency.

This is what Josh Baker of DASH (Alexandria Transit) has done in his career thus far with more great plans on the way.

This is one of those "wow, that's amazing" interviews from a person who has done and tried almost everything there is to do in transit.

Josh and Paul also reflect on how traffic patterns have changed in the Washington DC Metro area and how transit needs to--and will--adapt to these changes.

Next week we hear from David Bruffy of Mountain Line Transit in West Virginia on what his community says it needs in a transit system and how David is making that a reality.

What’s data got to do with it? To do transit right, everything.

Wed, 25 Aug 2021 09:00:00 -0400

This week on Transit Tech, Tris interviews Tyler Dvorak of Trapeze and Terry Bills of Esri about the how and why of using data at your agency. Combining data sets, especially spatial and demographic data, gives transit agencies tremendous decision making power. Learn why the agencies who most effectively use data to learn about customers and make decisions are also the agencies who are most successful at delivering services to those customers.

In her Messaging Minute, Elea Carey talks back to school communications strategies to get kids back on transit.

And in Paul's transit industry news, he covers the results of an Imperial College of London study on COVID in transit.

Plus more news from around the transit industry.

Special Panel Discussion: What the U.S. Infrastructure Bill Means for Transit Agencies

Wed, 18 Aug 2021 09:00:00 -0400

This episode of Transit Unplugged In-Depth comes from the SUN Conference in Missoula, Montana.

Paul sat down with Scott Bogren of CTAA, Ed Redfern of The Bus Coalition, Rich Sampson of SWATA, and Elea Carey to talk about the massive infrastructure bill that just passed the U.S. Senate.

In this very special episode, Paul and the guests dive into why this bill could be a historic, watershed moment for public transit in the U.S. The pandemic opened eyes at all levels of government that public transit isn't just a local issue, it's a national imperative. The ramifications of this five-year investment in transit infrastructure allow transit agencies to create, as Ed Redfern said, "Not your grandma's or parent's transit system anymore."

John Seber answers the why question

Wed, 11 Aug 2021 09:00:00 -0400

This week on Transit Unplugged News and Views we have two Newsmaker interviews.

First Paul chats with John Seber Executive Director of the Central Indiana Regional Transport Authority (CIRTA) and they get into how John is helping the counties he serves work together and provide an integrated intercounty transit network. John also reflects on when he was working with Paul at WMATA and how a college poster sticks with him today.

If that wasn't enough, Paul chats with Stewart Mader and Scott Bogren about a new study from CTAA on how transit supported communities during the pandemic and 6 concrete things we should be doing next.

For the next several episodes look for Paul's interviews from the Small Urban Network Conference happening now in Montana.

If you like what you hear on Transit Unplugged, take a moment leave a rating and review. Ratings and reviews are how people find new shows to listen to, and don't you think more people should be listening to us!

And speaking of liking...guess what! We're in the running for another award! Take a moment and give a vote for us on the Podcast Awards.

Carrie Butler Executive Director of TARC – Optimism and excitement about the future of transit

Wed, 04 Aug 2021 09:00:00 -0400

This week Paul comes to you from the Bluegrass State and historic Louisville, Kentucky. Paul visited Carrie Butler, Executive Director of the Transit Authority of River City (TARC), in-person in her office in the former Union Station from the Louisville-Nashville rail line. You can read more about Paul's visit in his post on the Vontas blog.

Carrie started at TARC almost a year ago in the midst of the pandemic, but that challenge only seems to have buoyed her optimism and drive to bring fresh optimism and excitement to the agency.

Listen to learn Carrie's plan for the future of TARC and how she's tackling the driver shortage that is dogging agencies across the U.S. and Canada.

Next week Paul is chatting with John Seber of Central Indiana Regional Transportation Authority on Transit Unplugged News and Views. Paul is attending the upcoming SUN Conference., so look for some special interviews with transit leaders over the next several weeks.

Don't forget to rate and review Transit Unplugged wherever you listen to podcasts. Leaving ratings and reviews helps people find Transit Unplugged.

Using AI to predict when your bus will arrive, meeting tips from Paul Comfort, and people are coming back to transit

Wed, 28 Jul 2021 09:00:00 -0400

This week on Transit Unplugged News and View we have the first Transit Tech segment. These will be monthly segments where we interview on new innovations in transit technology.

This week Tris chats with Dr. Farrokh Mansouri, head of data science at Trapeze, about using machine learning and AI to predict how weather and traffic affect on-time performance. If you're interested in how Trapeze approaches machine learning and AI you might like Farrokh's recent blog post.

Paul gives his weekly look into the latest transit news and this week gives us some valuable tips for running more effective meetings in his future of transit segment.

Mike Bismeyer reflects on the transit leaders who were willing to take risks and try new technologies. Imagine where we'd be if we never innovated in transit?

Next week on Transit Unplugged In-Depth Paul talks with Carrie Butler, head of the Transit Authority of River City (TARC). This is another interview that will energize you and inspire you for what's coming as we emerge from the pandemic.

Joubert Flores on creating an integrated and supported public transportation system in Brazil

Wed, 21 Jul 2021 09:00:00 -0400

This week we wrap up our mini-tour of Latin America with Paul's conversation with Joubert Flores, Chairman of ANTPTRILHOS in Brazil.

Joubert has been an integral part of the transit industry for over 45 years and his insights into where the transportation system in Brazil has been, and where it's going in the future, are essential listening for all transit agencies.

To close out this pair of interviews, Paul hosted a roundtable with Paola Realpozo, VP Marketing at Trapeze, and Juan Goritti, Sales Director for Latin America, with their thoughts on the state of public transit in Latin America.

Next week on Transit Unplugged News and Views we have the first Transit Tech segment with Dr. Farohk Mansouri, Lead Data Scientist at Trapeze. Dr. Mansouri and Tris talk about what machine learning and AI have in store for the transit industry.

Thank you for being a Transit Unplugged listener. You can help support the podcast and help other people find it by leaving a rating and review in your podcast app.

If you'd like to be a guest on Transit Unplugged you can email our producer Tris Hussey at tris.hussey@trapezegroup.com.

Until next week, ride safe and ride happy.

Capitalizing on transit’s opportunity with Andrew Bata of UITP

Wed, 14 Jul 2021 10:00:00 -0400

This week on the first episode of Transit Unplugged News and Views (what we use to call Comfort's Corner) Paul chats with Andrew Bata of UITP, North America. Paul and Andrew talk about Andrew's former role as Chief Innovator at New York MTA. He and Paul continue with his vision of the challenges and opportunities that lay ahead for transit agencies around the world.

Elea Carey continues the thread with how agencies should communicate getting people back to transit.

And finally, Paul wraps up the episode with insights into one of the biggest challenges facing agencies right now: recruiting and training drivers for the coming ridership surge.

Next week on Transit Unplugged In Depth we continue our Latin American series with Joubert Flores of Brazil's national rail transport association.

Dimas Barreira Putting Technology and Innovation in the Driver’s Seat in Fortaleza, Brazil

Wed, 07 Jul 2021 09:00:00 -0400

The bustling city of Fortaleza could be a model for how operators, transit agencies, and cities can work together to deliver sustainable, technology-enabled public transit. This week Paul chats with Dimas Barreira is the president of SINDIONIBUS, a group of 17 transit operators serving the city of Fortaleza and the surrounding area.

What's unique in Fortaleza isn't the close partnership between SINDIONIBUS and the city, but the confederation of independent companies who have come together to agree on how to deliver transit to the 2.7 million people in the region.

Together they have invested in technology, like MaaS, bike sharing for transit riders, automated payment systems, and a fully GPS and ITS enabled fleet of over 2000 buses.

But technology and working together is the part of the story you see, beneath the surface Dimas is a true transit leader and visionary. He sees, and promotes, the connection between riders, the city government, and the city at large. He has a vision for transit supporting UN Climate and Sustainability goals and ensuring SINDIONIBUS leverages technology to adapt to our changing world.

For more show notes and a complete transcript visit TransitUnplugged.com.

Mark Wild of Crossrail UK getting a massive rail project back on track

Wed, 30 Jun 2021 09:00:00 -0400

What do you do when you're given the reins of one of the biggest rail projects in history that's three years late and well over budget? How do you take something that has gone decidedly off the rails, back on track?

For Mark Wild of Crossrail UK, it meant going back to the fundamentals of project management. He focused on grappling with the enormous complexity of the project, correcting things that had gone off course, and building a team that could adapt to uncertainty.

No project of this scale goes off without a hitch, and Crossrail is no different. After running The Tube, Mark took on the challenge of completing the project and getting trains into stations. This episode of Transit Unplugged is a great lesson in applying project fundamentals to a project that has gone pear-shaped.

Learn more in the show notes: https://www.transitunplugged.com/mark-wild-of-crossrail-uk/

Comfort’s Corner: Is It Time to Call It Regional Rail?

Wed, 23 Jun 2021 09:00:00 -0400

Paul's on vacation this week so our producer Tris Hussey is in the host's chair for this episode.

News in this episode:

Proterra goes public on the NASDAQ
US Secretary of Transportation Pete Buttigieg highlights and thanks the transit industry for its work getting people vaccinated.
Robert Yu was tapped as President and General Manager for Oahu Transit Services.
Vince Pellegrin, COO of Metro Transit retires after 24 years at the agency. We wish him the best on his retirement.
The Chicago Transit Authority has ended capacity limits on buses and trains. Because the federal mask mandate is still in effect, they will deploy employee volunteers to help the public understand the rules and what the CTA is doing to keep them safe.

Our feature interview is with Stewart Mader of VAX Transit. Beyond spearheading getting transit agencies involved in rolling out vaccines in the U.S., Canada, and U.K., he's been doing a lot of thinkings about the future of transit.

After talking about the success of VAX Transit, they move on to discuss the role of commuter rail in our new reality. Stewart, and Paul, both feel a sea change is needed. Commuter rail is better thought of as regional rail that gets people into the city from outlying areas. This is a discussion we need to continue in another episode.

Related to masks and health, both Stewart and Elea Carey talk about communicating health and safety, and masks, to the public. Stewart mentions his article in Mass Transit with advice on masks for transit agencies and Elea talks about how to expand the discussion away from masks per se to how transit is a healthy way to travel.

Finally in Mike's Minute we get a great piece of advice from his dad that makes the world a little better place.

Next week Paul is back in the chair with an in-depth interview with Mark Wild CEO of Crossrail UK.

Have a great week and ride safe and ride happy.

Making Taxis Part of the Transport Solution in Saudi Arabia with Naif Bin Hwail

Wed, 16 Jun 2021 09:00:00 -0400

This week Paul chats with Naif Bin Hwail of Saudi Arabia's Transport General Authority (TGA) on how his agency built a structure to serve millions of people--including the millions visiting Mecca and Medina for the Haj--using bus, rail, and taxis.

In his conversation with Paul, Naif Bin Hwail talks about developing bus rapid transit (BRT) in several cities and expanding the rail network to serve the millions of people who come to Saudi Arabia.

Unlike many transportation agencies, TGA is also responsible for the vast private taxi network in the country. Their job is to ensure all taxis meet the same high standard of safety, comfort, and reliability. Based on this foundation TGA is well-placed to build an expansive national transit system as part of their vision 2030 plans.

Next week, please join us for Comfort's Corner where Paul's guest will be Stewart Mader of VAX Transit. After talking about the herculean efforts to get people to vaccines and vaccines to people, Stewart and Paul talk about commuter rail and the future of masks on transit

For a complete transcript of this episode and links to our guests, please visit: https://www.transitunplugged.com/making-taxis-part-of-the-transport-solution-in-saudi-arabia/

Comfort’s Corner: Using data to improve operations and meet the changing needs of riders

Wed, 09 Jun 2021 09:00:00 -0400

This week on Comfort's Corner we have two newsmaker interviews for you. First, we talk with Candace Moore of the Ann Arbor Area Transportation Authority about how she's used asset management data to improve maintenance in her fleet of nearly 200 vehicles. Then we travel to Saskatoon, SK, and hear an excerpt from Cory Shrigley's ThinkTransit session on how they used real-time ridership data to quickly adapt their service to meet the needs of essential workers during pandemic lockdowns and help health officials target COVID education programs right to the areas that needed it most.

These are two great uses of data that highlight how transit agencies can use data they might already have to make real, impactful decisions.

We also hear from Elea Carey in her messaging minute on using radio ads to promote your agency. What better way to increase ridership than target drives while stuck in traffic!

Finally, Paul shares some exciting news about some improvements we're making to the show starting in July. Listen to the whole episode to learn about the changes.

Interested in being a guest on Transit Unplugged? You can email our producer at tris.hussey@trapezegroup.com. We'd love to hear and share your stories on the transit industry's number one podcast.

Jeremy Yap, Land Transport Authority, Singapore

Wed, 02 Jun 2021 09:00:00 -0400

"We want to promote caring commuting culture here, a gracious one, ... working together with everyday commuters to try and improve each other's commute."

This week Paul talks with Jeremy Yap, Deputy Chief Executive for Public Transport, Policy and Planning for the Land Transport Authority, Singapore. In this wide-ranging interview, we learn how Singapore is creating and expanding a transit system to serve its 5.6 million people with bus and rail service that is clean, efficient, and kind.

From digging a kilometer a month and a new station every two months for their expanded metro line to seamless payment systems, Singapore is creating a transit system that aims to have every person within a 10 minute walk to a transit stop and 20 minute travel time across the city.

Learn more about this episode get show notes and complete transcript at https://www.transitunplugged.com/jeremy-yap-lta-singapore/

Comfort’s Corner: NATA, UITP, and the new study on contracting in public transit

Wed, 26 May 2021 09:00:00 -0400

Show notes:

Welcome to Comfort's Corner for May 26th, 2021.

This week on Comfort's Corner we have a special newsmaker segment with board members of the North American Transit Alliance (NATA) and the International Association of Public Transit (UITP) discussing the results of a new study on private contracting in public transit agencies.

UITP completed the study on behalf of NATA and conducted interviews with transit agencies from around the world. The results of this study and give a rich, diverse, and global picture of contracting in public transit. You can download a copy of the report from the UITP website.

If your agency would like a presentation about the results of the study, contact Julia Gessner at NATA.

In transit news, Paul covers:

Kevin Quinn appointed as the new CEO of TransLink.
Greyhound Canada ceases all operations in Canada on May 13.
The Honolulu Authority for Rapid Transportation is taking steps to curb fraud and abuse.
Union City, CA is bringing back The Flea microtransit service to BART stations.

Finally, we hear from Elea Carey in her messaging minute talking about how to leverage the media for hiring at your agency.

Next week we have Jeremy Yap of Public Transport, Policy and Planning for the Land Transport Authority in Singapore speaking with Paul in another segment on public transit around the world.

Show transcript:

Paul Comfort: This is Transit Unplugged. I'm your host Paul Comfort. Great to be with you on another edition of Comfort's Corner, where we bring you the inside story and what's happening in and around the transit industry. Today, we've got a great show for you got some big headline news stories to give you. And then after that, we'll be going into an in-depth interview with the North American Transit Alliance in UATP. It's a great interview with them.

Um, and I'll tell you more about it in just a moment. We'll be talking about a new study on contracting and that'll take up most of today's show now on to headline news. my successor as MTA Baltimore's CEO, Kevin Quinn was announced this week that the TransLink Board of Directors have appointed him Kevin Quinn to serve as the agency's next Chief Executive Officer.

When we'll begin the role on July 19th and relocate to the Metro Vancouver, British Columbia area from the Baltimore, Maryland area. I've talked to Kevin multiple times this week, and very excited for him. And I know that he will be greatly missed at MTA. The TransLink folks are in for a great new CEO and, and Tony Gugliotta the Chair of TransLink's Board of Directors said.

"We look forward to welcoming Kevin Quinn to the TransLink enterprise, which will benefit from his bold, innovative and customer centered approach to leadership." Congratulations to Kevin and to Holly Arnold, who will step in. She's been the deputy CEO for a while at MTA. She stepping up to be the interim CEO at the Maryland Transit Administration headquartered in Baltimore.

On to some interesting news due to sustained ridership declines in Ontario and Quebec, Greyhound Canada is discontinuing all operations on its remaining routes in Ontario and Quebec and permanently closed all services in Canada effective May 13th. This announcement has no impact on Greyhound lines operation in the U S which will continue to operate cross border express service on the following routes when the border reopens Toronto to New York, Toronto to Buffalo Montreal, the New York Montreal to Boston, Vancouver to Seattle. Greyhound Lines, Inc, as a separate entity from Greyhound Canada, but a sad day when the inner-city bus Greyhound, Canada ceases to continue to operate their services. On to another interesting story out of Honolulu, Hawaii.

The Honolulu Authority for Rapid Transportation is beginning to take steps to institute better. Internal auditing measures through a report presented by a group within the HART Board of Directors. The Permitted Interaction Group or PIG, which consists of half the board was tasked with reviewing suggestions from the American Public Transportation Association about HART's internal auditing practices.

The report that PIG published, included 10 changes that should be implemented. One of the more substantial changes would implement an outsourced independent, internal audit function for HART. And they would report their findings to the committee, which is then charged with managing follow up actions resulting from the audit.

The recommendations from the PIG also suggested that the audit committee establish a fraud and corruption hotline with an independent provider. The hotline would be both for internal sources within Hart and external complaints from outside the authority.

And now onto what a big trend is happening right now. And that is micro transit. I've been telling you about it as matter of fact, if you did not listen to our last Comfort's Corner from two weeks ago, I encourage you to go back and listen to it. It in it, and the final part of the program and the future of public transportation. I gave a heartfelt description of how I thought micro transit could help us add in equity and inclusion in a lot of cities are moving toward micro transit.

One of them is in Union City, California. They're reviving a micro transit program from the 1970s that uses vans to help people get to and from its industrial business district, the BART station and parts of the Dakota neighborhood. This being the 2020s though, the Flea as they call it this time around, we'll take advantage of technology to provide on demand van service.

The pilot program is set to launch this week and operate for 22 months. A Bay Area quality air quality management district grant will cover most of the $818,000 costs. And the city transit funds will pick up the balance. City officials hope the Flea will fill some of the gaps in regular bus service and be flexible enough for commuters to take advantage of.

And now onto our newsmaker interview on this week's Comfort's Corner. It's a great interview with a UITP, which is the International Public Transit Union, the director of strategy Sylvain Haon and members of the North American Transit Alliance, including board chair, Brad Thomas, president of First Transit.

The NATA Treasurer, Matt Wood, who is COO of National Express Transit Corporation here in North America and NATA a board member, Arnaud Legrand, who is CEO of RATP Dev along with Strategic Communications Manager, Julia Gessner. I interview them. Regarding the just released UITP study on contracting and transit the value and benefits of private contracting in North America and internationally to meet passenger needs.

It's a great in-depth interview. I know you'll enjoy it on this edition of Comfort's Corner. Thanks for being with us and stay safe out here.

This is Transit Unplugged and I'm your host Paul Comfort. We are on a newsmaker interview with Comfort's Corner. We like to travel around the world and talk to leading transit industry leaders about breaking news. And we've got breaking news for you today because UITP, the International Transit Union had just completed a brand-new study called Contracting and Transit The Value and Benefits of Private Contracting in North America and Internationally to Meet Passenger Needs.

And we have with us on the newsmaker hotline. Sylvain Haon who is Senior Director of Strategy at UITP calling us today from where Sylvain, where are you at today in the world Brussels Belgium. We also have on the on the newsmaker interview hotline, Brad Thomas, who was President of First Transit and the Chairman of the North American Transit Alliance.

Brad, welcome.

Brad Thomas: Good morning.

Paul Comfort: And we also have Clement Michel, who is the was the CEO of Keolis North America. And it just been promoted to an amazing new job at corporate headquarters. He's now in Boston, but headed to Paris, Clement. Welcome. And tell us the name of your new title you're gonna have.

Clement Michel: Oh, I don't remember. But the HR transformation so safety sustainable development and HR. Yes.

Paul Comfort: So Clementis one of the founders there's of the North American Transit Alliance, along with Brad and other CEOs. And he is on the Board and is Vice Chair, the I guess the outgoing Vice Chair, but the current Vice Chair of our organization.

We also have my good friend, Matthew Wood, who is a Chief Operating Officer of National Express and the Treasurer and a Board member of North American Transit Alliance. Matt, thanks for being with us.

Matthew Wood: Thank you, Paul. Good morning, everyone.

Paul Comfort: Good morning. And then we also have Julia Gassner. Julia is with First Transit and she's also basically the Vice Chair of the working group North American Transit Alliance, and has really been involved in integral in this study that was just completed.

That was commissioned by NATA, but conducted by an independent third-party which is UITP. Thanks for being with us today, Julia.

Julia Gessner: Thanks for having me.

Paul Comfort: So, let me set it up. Uh this group, actually, Brad, let me ask you first right off Brad. Why don't you tell us some about the North American Transit Alliance what your role is and why you commissioned this study?

Brad Thomas: Sure. Well, first, first things first the North American Transit Alliance has made up of the six largest. public transit contracting companies in North America. So that is First Transit, Keolis MV transportation, National Express, Transdev, and RATP Dev. And we formed the North American Transit Alliance in 2020, really to advocate for policies that promote public transportation.

We knew that together we could bring more value supporting the industry as a group than we could. As individual organizations. And I think really the, the pandemic really served as you know, serves as catalyst. It got this group together more quickly than we may have otherwise, but it really, it demonstrated the need for our organization because we were able to advocate on behalf of the private contracting industry to get the support that we needed to continue to operate.

During COVID. And that was, that was obviously extremely important for these organizations and the, and all the folks who worked with us.

Paul Comfort: So the, the organization to me kind of reminds me of like an airline association, right? So you've got, you know, Southwest and United and American, but they formed together to work on Capitol Hill for things that affect them and also to promote their industry, it would, would that be a good analogy?

Brad Thomas: Absolutely.

Absolutely. I mean, you know, we believe sincerely in the value of private contracting. We believe this, we're passionate about it, and we believe the value that we in the value that we can bring to the market. We've got the experience, the expertise, the bandwidth, the resources, the ability to get best practices from all over the globe and deliver them to local transit authority.

So we, we really do you know, we, we believe in what we can bring to the market. But prior to this, we really didn't have a group that really represented us. and you know, we, we felt that that was important. Um, and we felt that there were a lot of issues that we needed to have a voice in. Um, and that has given us the vehicle to be able to do that.

Paul Comfort: And so why did NATA choose to commission, you know, this study with UITP?

Brad Thomas: Well, again, I mean, we knew the value. that private contracting brings to the market. We knew that, but we needed to, we really needed to challenge ourselves and to bring in what we felt. It important that we bring in a third party to kind of confirm what we believe.

Um, and we've contacted UITP. We talked to them about the best way to do that and what we kind of would be set. What we settled on was. Looking at private contracting around the globe, going all over the world to see the different models that are used throughout the rest of the world and to talk to the customer, talk to the agencies and, and to get their perspective on private contracting or private contractors bring to their market.

And ultimately the study, I mean, I think it's an amazing study. And I think it was you know, tremendous that the findings in it are tremendous. The ideas in it are just, you know, really amazing. We got we got folks from all over the world to talk about their experience and ultimately now in North America, we can look at those expand.

There were people from North America, too, in the, in, in the study. So. People and people can look at the study and see what we're doing here in North America, what's happening in the rest of the world. And now we can kind of look at it and say, you know, where what other things could we be doing? What other models could be using?

What other, what other ideas should we be bringing to North America from the rest of the world? And, and, you know, what might work in my community better than maybe, you know, how I'm operating today, where, you know, how could we improve? It's always best to get, you know, best practice when you can, when you can get best practice and you can see what others are doing and what's been successful in other places.

And you can then, and the ability to bring that to your local community. Um, you know, that's the best of you know, that's the best of the, of the, of the industry. Um, and you can, you can bring it into your, you know, your local community. So I think that's ultimately what this study proved Atlas.

There's amazing things happening in North America, and there are amazing things happening in the rest of the world. Now, people get to see all of those in one place and kind of look at them and see what's, you know, get some new ideas.

Paul Comfort: That's wonderful. Excellent. Well, thank you, Brad. That's a great kind of intro to it.

now I want to turn to Sylvain from UITP. Sylvain thank you for being with us today. You've been kind of overseeing this study from the beginning. And why don't you tell us a little bit about UITP, just like Brad did about NATA and explain to listeners who may not be familiar. I know that you're basically like the APTA for the rest of the world outside of outside of the United States.

So tell us about your organization. You guys are phenomenal and a huge organization and really the leading transportation, public transportation organization in the world.

Sylvain Haon: Um, thank you. Thank you for those nice words. That's a better introduction that we'll do. I actually UITP a couple of things which are important for UITP. We are a global organization, as you rightly say. So we have members from more than a hundred countries. We have, I think the latest count is 1700 members from across the world. We are multi-stakeholders so our members come from. Um, the industry, they can manufacturers IT systems providers, et cetera.

Um, there are public transport operators. so running the services. And, and the authorities as well, whether it's a transit authority a city authority, a regional, federal, it depends on, it depends from country to country in a couple of cases of another country, transport authority as members and we represent public transport.

But, you know, in a very broad sense on one more as, you know, the, the, the. And the difference between mass transit and other forms of sharing equitable, but the transport is blurred. So w we, we believe we really, really represent the situ at-large in putting new mobility to the actors, um et cetera.

And our mission is really to work with our members to advance public transport. In a sense of developing knowledge had been done to learn from each other, working together to develop solutions. Make the case core urban and public transports towards decision makers of various kinds. So being the voice of the sector and repeating days after days that there won't be sustainable cities in the future, if there is not a good transit system.

Um, and we bring all those people also together in various ways and forms so that they can exchange and network with each other.

Paul Comfort: Excellent. And we want to do a shout out to our good friend, the UITP Secretary General Muhammad Mezghani, who was really the world's leading transit, you know official, I guess, representing all these folks.

So he's been a good friend to me personally, and to I've been on this podcast before and just wanted to make sure we acknowledged him. So I also want to acknowledge Arnaud Legrande who has joined us now on the podcast Arnaud is the CEO of RATP Dev USA. Arnaud thank you for joining us today.

Arnaud Legrand: Yeah, it's good morning. Sorry to be late, but that's, that's operations

Paul Comfort: better, late than never. Right. And, and he's also a founding member and a board member of the North American Transit Alliance. So great to have everybody on the show. So we were talking about Arnaud, and for our listeners is this study that's been commissioned by NATA and had this third-party organization independent, globally known for their work in public transportation to conduct this study that really provides a review of private contracting services in and outside of North America. The study includes case studies based on interviews with leaders at transit agencies and the varying contract models are looked at, and it shows the study shows that they were influenced by the context, the culture and the history of each location and the case studies point to the benefit of private contracting and best practices.

In partnership relations. And I think it's important Sylvain that you actually interviewed, like Brad has said before, you weren't like talking to the contractors themselves, per se. You were talking to the transit agencies who contract out, you're saying to them, Hey, tell us about contracting. Tell us about the model you use.

Are there benefits? Are there downsides to this? Let's get a full picture. So tell us overall, your, your, you know, kind of the overall summary of the study and any key points that you found coming out of it.

Sylvain Haon: It's exactly this it's there are various ways various governance models for, for, um transit.

I'm going to try to use the right terminology and there are various governance models each of them as its merits and they have a very good performance, but there is one thing we thought to our discussion with NATA. We it was the right time to highlight is. If she goes from contracting, how do you make it successful?

How do you,

Esmaeel Hasan Al Blooshi, RAK Transport Authority

Wed, 19 May 2021 10:00:00 -0400

This week Paul chats with Esmaeel Hasan Al Blooshi of the RAK Transport Authority in Ras Al Khaimah, United Arab Emirates. Ras Al Khaimah is the northernmost of the seven Emirates in the UAE and home to over 60 km of beaches, the world's longest zip line, and...

A really innovative and integrated transit system. From buses to taxis, e-scooters and e-bikes to ferries, RAK Transport is creating a uniquely integrated system powered by new apps and technology.

Unlike many North American transit authorities, taxis are an essential part of the overall transit system. The system caters to both residents of Ras Al Khaimah, but also a large tourist industry. The goal is to get people quickly, easily, affordably, and sustainably from one place to another.

You can learn more about RAKTA on their website.

Episode transcript:

Paul Comfort: This is Transit Unplugged. I'm your host Paul Comfort. Thanks for being with us today. As we interview the world's top transit executives to bring you their insights about what's happening in their transit system and for the future of our industry. And today we're excited to enter into the world of the middle east.

Again, our guest today is Mr. Esmaeel Hasan Al Blooshi , the executive general manager. At the RAS Al Khaimah Emirates in the United Arab Emirates Transport Authority, they call it the RAK Transport Authority or rack Transport Authority. And today he discusses the vision for transportation there in the Emirate as reliable, smart, and sustainable. It's their vision.

It includes all kinds of exciting innovations, including rolling in taxi as part of the overall mobility solution. Uh, e-bikes, e-scooters plans for a high-speed ferry service. Uh, inner city connections between the various city states of the UAE, all that. You'll get a real in-depth look today with this interview with Mr. Esmaeel Hassan Al Blooshi on Transit Unplugged.

Narrator: What does it mean to be a successful public transit agency? What are you doing to lead the way? It's time to learn from the top transit professionals in North America.

This is Transit Unplugged with your host Paul Comfort.

Paul Comfort: Welcome to Transit Unplugged. I'm your host Paul Comfort. Great to be with you today on another edition of the world's leading transit podcast, Transit Unplugged. And today we head to the Middle East in an interview with a leader of one of the large upcoming transit systems in the United Arab Emirates. Esmaeel Hassan Al Blooshi. Thank you so much for being with us today Esmaeel.

Esmaeel Hasan Al Blooshi: Pleasure to be here. Thank you very much for hosting this international podcast.

Paul Comfort: Wonderful to have you with us. And I know you're famous there in the UAE, but after this people in 99 countries will know about you.

So, so we're excited to hear about all the things you've got going on there. Uh, some, our listeners who are regular listeners around the world will recall that recently we had another interview with, with the Ahmed Hashem Bahrozyan, who is the head of the CEO of Dubai RTA, which is one of the cities in the United Arab Emirates. And for those in the Western World, they may not be totally familiar with that with the United Arab Emirates. Um, why don't you tell us just a little bit about how they work that the city states and the structure and all that. And then I'd like to ask you a little about your own background.

Esmaeel Hasan Al Blooshi: Yeah, we here in the United Arab Emirates. It's about seven Emirates united together, and we have one ruler. Who's his Highness, Sheikh Khalifa bin Zayed Al Nahyan. He's the ruler of UAE. And all, all of the Emirates, they have their own rulers and all of us is working as a whole united country.

Paul Comfort: That's wonderful. And so the people can place it geographically. Where in the Middle East, is it kind of, can you, can you show it, tell us where it's at?

Esmaeel Hasan Al Blooshi: Actually, we are in the middle of Middle East connecting that Asia with Europe and United States and the world maps, we are in the middle. And Ras Al Khaimah is the north, most of the seven Emirates, which lies in the north and all of us actually connected united and smoothly. You can transfer from each Emirates.

Paul Comfort: That's great. And you, you have a lot of a waterfront there, right? Don't you don't, you have a, a great beach area and everything.

Esmaeel Hasan Al Blooshi: Oh, we have a wonderful beaches actually, Ras Al Khaimah has almost 64 kilometer of beaches and terracotta dissolves.

And also, also Ras Al Khaimah has a diverse landscape.

Paul Comfort: That's wonderful. So Ras Al Khaimah Emirate, one of the seven Emirates in the UAE and you're the head of the transportation program there. That's wonderful. So tell us a little bit about yourself and your background and how you came to have this position.

Esmaeel Hasan Al Blooshi: Yeah, actually Twelve years of use experiences most of it in transportation.

I'm glad. And fortunately I worked with road transport authority in Dubai for more than five years. And I'm holding actually a bachelor's degree in civil engineering from American University of Sharjah. And also I have a Master Degree on Engineering Management. Most of my experience in transportation, or as I said, five years there in Dubai as a Director of Strategy and Business Development and higher, I have been moved to Ras Al Khaimah for two years now as a General Manager for Transportation trying one of the youth leader, actually our government and the Ras Al Khaimah, especially give us the empowerment and delegation to execute their vision Ras Al Khaimah vision 2030, especially in transportation. I'm here now to execute Ras Al Khaimah strategy 2020, 20 25 in transportations. Try to achieve the ultimate goals and try to make the transportation here in Ras Al Khaimah reliable, smart, and sustainable.

Paul Comfort: That's great. So what is the vision? What is the vision that you're implementing there?

Esmaeel Hasan Al Blooshi: Yeah, our vision is aligned with Ras Al Khaimah government vision. Our vision is to provide for the tools for the residential people, to the Ras Al Khaimah visitors a reliable, smart, sustainable transportation. Allow them to move from destination to another destination smoothly with. Uh, multiple transportation modes and these transportation modes should integrate to each other in order to build a solid infrastructure and transportation, which help the city to grow.

Paul Comfort: That's great. So about how many people are in a, what you call you normally call it RAK, right?

Esmaeel Hasan Al Blooshi: Yeah. Yeah. RAK almost 350 thousands as a population. We are also 1,680 kilometer square. Ras Al Khaimah is, as I said, is the north most of the seven Emirates that make up the United Arab Emirates. It's known for its rich history, dating back seven thousands years and diverse landscape.

In Ras Al Khaimah you can have a unique experience. Especially when you have a 64 kilometer of beaches, when you have a terracotta desserts, when you have an amazing mountains, actually we are the home for the largest zip line worldwide. It's yeah, it's almost a three kilometer and this experience is really unique.

And also Ras Al Khaimah vision is to be the Ras Al Khaimah city vision is to be one of the business service players and to be the host for the tourists also. The Emirates, economic lies, multiple major companies and diverse interests, including manufacturers and tourists and tourism. Major companies are here on Ras Al Khaimah, which is like and many other companies fortunately, fortunately for more than a decade Ras Al Khaimah has been consistently rated as an eight range by Fitch and Standard Poore international rating agency and already there, but it is home to more than 20 thousands.

Of uh, businesses for from hundred countries representing over 50 industries and glad to say that Ras Al Khaimah courts is also the fastest courts in the world, enforcing contracts and commercial disputes. All of these facts are in Ras Al Khaimah, and you can also experience a very unique experiences like having uh, going to actually to desert line, going to hiking, to have five star hotels lying on the beaches.

So really Ras Al Khaimah my advice, you and the listeners to visit.

Paul Comfort: I'd love to, once we can travel again, maybe Matthew Brownlee, my colleague, and I can come there and hang out for a few days with you. That'd be fun. See your operations. So tell us about your operations Esmaeel. Tell us about the public transit operations and what you have there, and then maybe what's coming.

Esmaeel Hasan Al Blooshi: Yeah. Uh, in Ras Al Khaimah now we have public transportation. And especially the intercity buses, intercity buses is linking Ras Al Khaimah to other seven Emirates. We have buses that goes to other Emirates, Dubai Abu Dhabi, and every hour, there is a trip goes to these Emirates. So, this is one of our main services here to link Ras Al Khaimah and to be as a hub, to be linked with other Emirates. Also, we have a fleet of taxis, which is 850 taxis that providing a taxi services here. In Ras Al Khaimah and we have mainly now three public bus routes, but this project has been uh, approved by the government and this project will be expanded. And in this year, we will have a new public bus project, which will link whole Ras Al Khaimah from the city center to other areas. This three main routes we'll have 12 buses to serve them and we will have four main stations.

Because say main hubs and 55 buses stops. So actually here in Ras Al Khaimah as a transportation, we have two main services, which is public bus and taxis.

Paul Comfort: Okay. And what type of buses are you going to do? Electric or zero emission buses.

Esmaeel Hasan Al Blooshi: Yes for sure. Our vision here is to be sustainable. We will try to implement the electrical buses, but in the beginning, we'll try to have the, the most sustainable buses, which has zero five.

In order to be implemented here in Ras Al Khaimah as per the government vision that all of our transportation should be sustainable. Uh, the great things about this one, we have a great initiatives during the pandemic that we launch RAK bus application, that RAK applications allow our customer to book their seats to book, to see the buses and track them not only that they can pay their tickets online. This application is premier here in UAE because this is the first application for inter-city buses in UAE. And actually we did that and we launch it during the pandemic almost on May, 2019 and to admit to the 2020. Uh, because of, we don't want the people to wait on the station and we don't want him to have a contact with the cashiers.

That's why they can use the RAK bus applications just to book their tickets and come before their trips, five minutes before the trips and have their trip safely.

Paul Comfort: So I know that RAK is a popular tourist destination, a lot of folks from Europe and other places come there. Um, how has that demographic of, of tourism, how has that impacted your plans for public transportation?

Are you focused on serving them or your own citizens or both? Or how has that impacted it? And then maybe we can talk about the, if any impact that COVID has had on your services.

Esmaeel Hasan Al Blooshi: Yeah, that's a great question. Actually, when we are planning our master plan in transportations and integrating the public service public bus services and the taxis. Always, we are putting one of the main inputs in our studies is to see the tourists and how much tourists are visiting Ras Al Khaimah.

We have almost before the pandemic 1 million. A tourist who was visiting, visiting Ras Al Khaimah and enjoying their stay here on Ras Al Khaimah. So all of these one of our main inputs in the studies. And we are trying to increase our taxes based on this number. And other items for terms for sure.

And try to do this uh, public transportation services, especially in bus. That's why the government approves the new master plan. Which is especially for bus services, which linked also the five star hotels and tourist destination to the city center, which, which will help them to move to Ras Al Khaimah and their tourist destinations is mostly not the only that also we launch.

Our collaboration with Careem applications, which is similar to Uber here and I sure pretty sure that, you know, Careem, this is providing limousine service and taxi service, for the tourists and residential people here in Ras Al Khaimah, which allows them to move smoothly in Ras Al Khaimah.

Paul Comfort: Let me ask you about that connection.

I think that's interesting here in the U S we don't have as much of a connection between public transit systems and taxis, but there, it seems like you do, is that right? You consider the taxi service kind of an integral part of your overall mobility,

Esmaeel Hasan Al Blooshi: For sure. And in order to have that, honestly, you have a, you have to have a solid transportation infrastructure systems.

But actually we did. We are, we now having RAK bus applications, this RAK applications, we will have a lot of data from it and this data will try to fill it in a platform. That platforms has also another inputs of data from taxi sectors. These data will be talking to each other, that systems and integrating each of those.

These data will take it and put it as a main input in our transportation master plan. Also this year, we are launching a smart meters for all of our taxis. Smart meters will allow us and we'll take, we will take data from it. Where are the heatmap and Ras Al Khaimah. We will know from this smart meter projects.

How many trips we have 7:00 AM in the morning. And where are the locations? All of these data, for example, will be taken from this smart meter will be filled on the transportation systems, especially in operation control center. OCC. That system will be a collective for taxi sectors, data, public transportations data, limousine data.

It will be analyzed in order to take the best decision of how making, how to make all of them integrated to each.

Paul Comfort: Very good. That's very interesting. Um, the mobility services like Uber, like you mentioned, or Lyft, the other company, a lot of transit systems are starting to connect with them, but not so many with taxi.

So it's a good example. Of how you're using existing resources, your big taxi fleets, which a lot of cities have and really creating a role for them in the overall mobility of, of your city. I think that's wonderful. Um, what else is happening? Do you have any other future plans coming rail or Metro or ferry or maybe your innovation hub.

Let's talk about what's coming.

Esmaeel Hasan Al Blooshi: Yeah, we can't think our marine sets. RAK Transport Authority. We are the authority who's recreating the marine services here in Ras Al Khaimah and the government of Ras Al Khaimah approved the master plan for marine services. It's includes three phases, actually. And it's the first phases will have five ministations in Mangrove Creek and Ras Al Khaimah.

Okay. This FIFA's stations will be, two stations will be even connecting two malls together because all of them are lying in creek of Ras Al Khaimah these five stations. Will be linked with a traditional abra service. This is, will be our first phase of marine service. Next phase, we'll be linking this creek of Ras Al Khaimah to another 15 KM, almost 50 kilometer, which we called Mina Al Arab and Marjan Island with a ferry services.

So ferry services we'll be linking to destinations almost 15 kilometers. In Marjan Island, we have a wonderful five-star hotels lying on the beaches. So the tourists can go with a ferry from Marjan Island to a creek area and even have a tool. And the taxi services there in the creek of Ras Al Khaimah.

The third phase, we'll be linking Ras Al Khaimah these two areas to another Emirates, which is Ajmal and Dubai and Sharjah, hopefully in the future with ferry services. So this marine service and this master plan will be shall implemented starting from this year. And this marine services will be aligned with other transportation services, which has taxi and public buses in Ras Al Khaimah also. Great to say that we having other mobility solutions like e-scooters and e-bicycles in Ras Al Khaimah . We just started e-scooters and e-bicycles as an entertainment, to be honest, just to raise the culture of e-scooters and using e-bicycles in Ras Al Khaimah.

So we have now, e-bicycles live in five places in Ras Al Khaimah and Cornish area and Marjan Island at Hamrock area. Later after we finished the first phase of the public bus project we'll have, as I said, five ministations. And 55 buses stops. We want to try to integrate the e-bicycles with these bus stops to be as solutions for fares and last my, for the people here in Ras Al Khaimah, not only that, honestly, we are trying here to have one platform for transportation. This is one of our ultimate. Uh, goal and in 2025, we try to have that one transport platform in Ras Al Khaimah. This platform will make life of the residents life of the tourist in Ras Al Khaimah, easy. They can download that plant that platform and make their journey easily in Ras Al Khaimah.

If they want to use the public bus, if they want use a mobility solutions like Careem. If they want to use a taxi or marine service or other mobility solutions like e-scooter and bicycles. So we are trying to put transportation here in Ras Al Khaimah we sit reliable, smart, sustainable linking, and making that, making that connectivity for the people and smoothly movement here in Ras Al Khaimah. One of our also ultimate goals is for the,

uh, for the rental sectors. One of our main projects here is to have a platform for the Rent-A-Car companies. Okay. I'd like to transport authority is responsible to regulate it, to regulate the sector. Uh, we have this idea is to allow people to have a platform, one single platform, which whole, which hosting all of our Intel companies to be on that platform, make the life easy for the tourist, when they come to Ras Al Khaimah, they can rent the car easily from the airport using that applications, even if they are even in the staying at their hotels.

So. Uh, we have many projects here in the future just to make transportation easy for the people.

Paul Comfort: That's wonderful. I think the improving the customer experience is actually one of the big trends right now throughout right. Uh, public transportation industry as, as ridership has declined in many major cities around the world because of COVID and the lockdowns that governments have imposed, and a lot of allow people to work in their offices...

Comfort’s Corner: Julie Timm of GRTC Are fares truly fair?

Wed, 12 May 2021 10:00:00 -0400

This week is a special Comfort's Corner with a focus on access and equality in the transit system.

After this week's transit news, we hear from Julie Timm of the Greater Richmond Transit Company on how she is looking at how the fare system, might not be fair to the people who need and depend on it most. Julie's segment was taken from her Virtual ThinkTransit talk she gave on April 28th, 2021. In part three of Comfort's Corner, Paul talks about his new vision on the future of transit. Beyond technology to get people where they are going quickly and efficiently, Paul believes transit systems need to be fair and equitable to the people who need the system the most.

We also hear from Elea Carey in her Messaging Minute wrapping up her three-part series on email newsletters. Finally Mike's Minute we hear about a random act of kindness that had an unexpected outcome.

Next week, Paul welcomes Esmaeel Hasan Al Bloohsi from RAK Transport Authority.

Until then, have a great week and ride happy.

Leslie Richards – SEPTA

Wed, 05 May 2021 11:00:00 -0400

"...it was really that project that showed me how much transportation can add to the economic development of a region, can hurt, or help, neighborhoods. can really impact people at their business levels ... in the communities they choose to raise their families..."

This week Paul is joined by Leslie Richards General Manager of SEPTA (Southeast Pennsylvania Transportation Authority). In this Transit Unplugged episode, you not only learn about Leslie's career path but how she is tackling challenges today and looking towards the future.

And even how she bucked the trend and move into the city of Philadelphia and how that reminds her how important transit is to the people who live and work in the City of Brotherly Love.

Virtual ThinkTransit Day Three Keynote: Future of Transit Panel

Mon, 03 May 2021 17:06:00 -0400

In the third of our special Transit Unplugged episodes from Virtual ThinkTransit, we have the final keynote from Day Three. Our final keynote of the conference had Geoff Gray step into Paul Comfort's shoes to moderate this amazing panel of Phil Verster, President and CEO, Metrolinx; Erinn Pinkerton, President and CEO, BC Transit; and Alex Wiggins, CEO, New Orleans Transit.

Phil started off highlighting projects underway that will keep going to meet the needs of one of Canada's fastest-growing cities. But it's not just infrastructure, it's a focus on safety and getting people to feel comfortable taking transit again.

Alex, as other speakers will note later, the pandemic highlighted the often historical disparities between the people who need transit and those who run it. Alex's own parents couldn't fully use the transit system he now runs. And the ferry system that's part of his network was once used as an embarkation place for African slaves.

In New Orleans, as in many other cities across North America, people of color were disproportionately affected by both the pandemic health-wise, but economically as well. As Alex had to reduce service at the height of the pandemic, was he inadvertently hurting the very people he most needed to serve.

Alex's goal, spurred by the pandemic, is looking at his entire transit system and remove barriers. He wants to get headways below 15 minutes and make transit riders equal to car drivers in access to jobs and services.

Erinn, started her talk acknowledging that her office sites on the traditional lands of the Lekwungen, Songhees, Esquimalt, and WSÁNEĆ peoples. This, for people in British Columbia, is an important part of addressing the past disparities and injustices we benefit from now.

BC Transit, as Geoff mentioned, serves the transit needs of an area bigger than the state of Texas. Erinn sees her job not as getting things back to normal but also to get things to something better. For example, morning and evening rush hour service is some of the most expensive services in the system, what if that becomes less important than better mid-day and weekend service? Mid-day and weekends have been in the past when people use transit less, but now that's changing.

And Erinn is innovating with programs like Transit to Trail to get people to popular hiking spots and reduce pressure on communities and parking in already sensitive areas.

After Erinn's talk, the panel took questions from the audience on the points raised above, like fares (The whole Province of B.C. is going fare-free for kids under 13 starting in September) and how each agency is helping people feel safe and ready to ride again. They are looking forward to the time when people have a place to take transit to again.

"We have to be there for people. Mobility is freedom. Transit plays a role in helping the community recover, and I know that right now, transit riders feel that this is their one chance for a social connection." -- Erinn Pinkerton

Virtual ThinkTransit Day Two Keynote: Lauren Skiver

Mon, 03 May 2021 17:06:00 -0400

This is the second of three special Transit Unplugged episodes from Virtual ThinkTransit. Our Day Two keynote was by Lauren Skiver, CEO of SunLine Transit Agency. challenged us to find our power and purpose to innovate.

Lauren hit head-on the challenge of innovating in a regulated business like transit. We have a great responsibility to our staff, riders, and everyone else sharing the road, but we also have a responsibility to make sure transit evolves with the times and does more.

Innovations in transit are essential to the continued health, growth, and resiliency in the industry. While Inspiration is a noun, Lauren sees it as something to spur action. Something to help us take the next step:

"Inspiration creates action in my mind"--Lauren Skiver

Lauren looks as each thing she has to do as an opportunity to see how it can improve herself or others. She sees even the most mundane tasks as opportunities for innovation.

Like Robbie, Lauren sees working in transit as a higher calling, not a j-o-b job:

"Public transit is a calling, not just a job. It's something we do because we create something for the community, feel good about how we connect people to jobs, we feel good about how we create mobility for a community, and we feel good about the people we work with in this business."

For Lauren, innovation and inspiration come down to harnessing your power and purpose for good. Sometimes it's scary. Sometimes we've used our power in the wrong ways, but the pandemic has shown us all we need to tap into our own personal power and purpose to push ahead.

At SunLine Lauren is striving to have an entirely renewable energy-powered fleet by 2035. Already leaders in CNG, full electric, and hydrogen fuel cell electric buses, Lauren is pushing the agency farther and fast than they dreamed.

The drop in ridership in the pandemic gave her the unique opportunity to innovate faster towards building their own microgrid, generating their own hydrogen for buses, and more.

Lauren showed how harnessing your passion and purpose--like breaking our dependence on fossil fuels--is something within all our grasp. We just have to seize it.

Virtual ThinkTransit Day One Keynote: Robbie Makinen

Mon, 03 May 2021 17:05:00 -0400

In the first of three special Transit Unplugged episodes, we bring you the keynote from Day One of Virtual ThinkTransit (VTT).

Robbie Makinen's (CEO of the Kansas City Area Transportation Authority) keynote was an inspiration to the entire audience. Robbie is well known as an inspiring speaker and he did not disappoint today. He lost his sight about eight years ago and related a story about sitting in the car with his son and how it was a turning point for him.

Everyone is dealt a bad hand sometimes, Robbie says, the question is how do you deal with it. Will you be a sail or an anchor? Will you push on or drag down?

Robbie chose to sail.

Robbie believes transit agencies need to be woven into the fabric of society. Transit is essential for millions of people. He talks about going fare-free and how that it's not a loss in revenue, but an investment in people. People take the money they would have spent on transit in the community. The money doesn't disappear, it goes back into the community.

"Transit agencies shouldn't be off on an island. Stop thinking of yourself as just a transit agency. Think about weaving yourself into the community." --Robbie Makinen

Robbie's challenge to all of us is ask ourselves why we do what we do. Why do we work at our jobs? For many of us, that answer is helping people in their daily lives. And Robbie's inspirational words remind us all of that.

Comfort’s Corner: Luke Antoniou – Intelligent Transport

Wed, 28 Apr 2021 09:30:00 -0400

“This industry is absolutely crucial for people to live their lives in the way that they are used to doing.”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Luke Antoniou, Editor of Intelligent Transport, joins Paul Comfort to discuss new transit trends in Europe and his thoughts on Mobility-as-a-Service. Paul also shares an exciting Q&A from ThinkTransit featuring Elea Carey, John Sisson, and Sam Sargent.

If you want to know more about Intelligent Transport, check out their website.

Clinton Forbes – Palm Tran

Wed, 21 Apr 2021 09:30:00 -0400

“I have always said that crisis breeds innovation.”

Joining the Transit Unplugged podcast for this episode is Clinton Forbes, Executive Director at Palm Tran. Clinton chats with Paul Comfort about Palm Tran’s response to the COVID-19 pandemic, their new flex routes for remote areas, and shares his thoughts on the future of electric vehicles.

Clinton also joins Paul’s lightning round to share his favorite books, hobbies, and more.

If you want to know more about Palm Tran, check out their website.

Comfort’s Corner: Valerie Neilson – Palm Beach Transportation Planning Agency

Wed, 14 Apr 2021 09:30:00 -0400

“We're looking at the big picture. Where are we going? What's happening? How do we make this all make sense together?”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Valerie Neilson, Deputy Director of the Palm Beach Transportation Planning Agency, joins Paul Comfort to discuss the role of a metropolitan planning agency and how they interact with the local community. Valerie also chats about her passion for “complete streets” and prioritizing safety for users of all ages and abilities.

If you want to know more about the Palm Beach TPA, check out their website.

Nat Ford – Jacksonville Transportation Authority

Wed, 07 Apr 2021 09:30:00 -0400

“I think we are best prepared and situated to be holistic transportation service providers, and we should not limit ourselves and stay in one lane.”

Joining the Transit Unplugged podcast for this episode is Nat Ford, CEO of Jacksonville Transportation Authority. Nat chats with Paul Comfort about the latest and greatest innovations at the JTA, from vaccine buses to microtransit, and shares more about JTA’s unique autonomous vehicle Test and Learn track.

If you want to know more about the JTA, check out their website.

Comfort’s Corner: Brian Litchfield – Town of Chapel Hill

Wed, 31 Mar 2021 12:00:00 -0400

“We're fortunate enough to work in a community that is supportive of our efforts.”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Brian Litchfield, Transit Director for the Town of Chapel Hill, joins Paul Comfort to discuss how COVID-19 has helped to bring his agency closer to the local community. Brian also chats about Chapel Hill Transit’s investments in clean energy and their unique fare-free model.

If you want to know more about CHT, check out their website.

Tilly Chang – San Francisco County Transportation Authority

Wed, 24 Mar 2021 09:30:00 -0400

“These people who take care of us every day, we need to take care of them, and make sure that we're ensuring that our services are for everyone.”

Joining the Transit Unplugged podcast for this episode is Tilly Chang, Executive Director for the San Francisco County Transportation Authority. Tilly chats with Paul Comfort about autonomous vehicles, the impact of TNC’s such as Uber and Lyft in San Francisco, and her thoughts on how public transit will recover from COVID-19.

Tilly also joins Paul’s new lightning round to share her favorite books, musicians, and her unusual family pet.

If you want to know more about SFCTA, check out their website.

Comfort’s Corner: Christian Kent, Principal, Christian T. Kent Transit Management Consulting LLC

Wed, 17 Mar 2021 08:30:00 -0400

“When we're challenged in transit, that's often sometimes where the greatest innovation comes.”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Christian Kent, Transit Management Consultant and former Assistant GM at WMATA, joins Paul Comfort to discuss how he believes paratransit services will change after COVID-19. Christian also chats about his career in the transit industry, and shares industry trends he’s seeing in transit recruitment.

If you want to know more about Christian, check out his website.

David Kim – Secretary of Transportation for the State of California

Wed, 10 Mar 2021 10:30:00 -0400

“We need transit to not only survive the pandemic, but to thrive.”

Joining the Transit Unplugged podcast for this episode is David Kim, Secretary of Transportation for the State of California. David chats with Paul Comfort about CalSTA’s new high-speed rail project, the future of zero-emission buses, and his thoughts on autonomous vehicles.

David also joins Paul’s new lightning round to share his favorite books, musicians, and predictions for the future of public transportation.

If you want to know more about the California State Transportation Agency (CalSTA), check out their website.

Assistant Transit Bureau Chief, Arlington Department of Environmental Services, Division of Transportation

Wed, 03 Mar 2021 09:30:00 -0400

“We have two projects that were always on our books and our capital improvement program, however with the Amazon decision, it did provide us with the ability to actually put those projects forward even quicker.”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Pierre Holloman, Assistant Transit Bureau Chief at the Arlington Department of Environmental Services Division of Transportation, joins Paul Comfort to discuss what Amazon’s new Arlington office means for their transit agency. Pierre also chats about ART’s new maintenance and operations facility, and how they are continuing to implement their capital projects during COVID-19.

If you want to know more about ART, check out their website.

Anne Graham – National Transport Authority

Wed, 24 Feb 2021 11:30:00 -0400

“In times of crisis, you tend to come up with more creative solutions when you want to deliver them quite quickly.”

Joining the Transit Unplugged podcast for this episode is Anne Graham, Chief Executive Officer of the National Transport Authority of Ireland. Anne chats with Paul Comfort about three major projects that the NTA is currently working on, including creating the first underground metro in Ireland and electrifying their rail network.

Anne also provides an in-depth look into the Irish government’s response to COVID-19, and the unique restrictions they put into place to keep transit operators safe.

If you want to know more about the NTA, check out their website.

Comfort’s Corner: Scott Bogren – Community Transportation Association of America

Wed, 17 Feb 2021 11:00:00 -0400

“We’re trying to remind Congress that the pandemic’s everywhere. And transit is a national program. It's not a program in 15 largest cities in the country. It's a national program, and if we're going to be able to get votes in Congress to the numbers we need, members need to have a reason to vote for the transit in their communities.”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Scott Bogren, Executive Director at Community Transportation Association of America (CTAA), joins Paul Comfort to discuss the impact of federal funding on small and rural transit agencies. Scott also chats about the next round of transit funding coming out of Washington D.C. and how transit agencies can help their local communities with vaccine distribution.

If you want to know more about CTAA, check out their website.

Sir Peter Hendy CBE – Chair of Network Rail

Wed, 10 Feb 2021 11:30:00 -0400

“It's not transport for the sake of it … it's got a purpose, and it's worth investing in for that purpose. And as habits change, we should adapt what transit is there for to address the issues.”

Joining the Transit Unplugged podcast for this episode is Sir Peter Hendy CBE, Chair of Network Rail. Sir Peter shares the story of his long and illustrious career in the transit industry and talks about the long and short-term implications of COVID-19 on the United Kingdom’s transit systems.

Sir Peter also provides an in-depth look into the future of Network Rail and discusses why he’s unashamedly a self-proclaimed transit enthusiast.

If you want to know more about Network Rail, check out their website.

Comfort’s Corner: Matthew Wood – National Express Transit

Wed, 03 Feb 2021 14:00:00 -0400

“Some of those agencies where we've brought microtransit in, they’ve heard about it, but they weren't really looking into how to implement it. We get it up and running within 30-60 days ... I think private contracting can bring that value and that innovation and flexibility to put new services and products in at a faster pace.”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Matthew Wood, Chief Operating Officer at National Express Transit, joins Paul Comfort to discuss the role of private contractors in the transit industry. Matthew also chats about his commitment to employee growth and development and the future of the North American Transit Alliance.

If you want to know more about National Express Transit, check out their website.

Alex Wiggins – New Orleans Regional Transit Authority

Wed, 27 Jan 2021 14:00:00 -0400

“Transit was very critical to me being able to live the American dream.”

Joining the Transit Unplugged podcast for this episode is Alex Wiggins, CEO of New Orleans Regional Transit Authority. Alex has had a long and storied career in the transit industry, and he shares how his past experiences have shaped how he leads today.

Alex also provides an in-depth look at how New Orleans RTA responded to COVID-19 and discusses his commitment to equity and transit for all.

If you want to know more about New Orleans RTA, check out their website.

Comfort’s Corner: Tom Gerend – KC Streetcar Authority

Wed, 20 Jan 2021 14:00:00 -0400

“Our board made a decision very early on that if we could remove the barriers to use, more people would ride. They would frequent more businesses. They would spend more money… We think our ridership is 30% to 40% higher than it would have been with a fare, and it has totally changed the dynamic for how people view the system and its ease of use.”

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Tom Gerend, Executive Director at Kansas City Streetcar Authority, joins Paul Comfort to discuss KCSA’s recent $174 million grant from the federal government. Tom also chats about how zero-fare riding has benefitted their transit system, and his plans to launch the next generation of transit services in Kansas City.

If you want to know more about KCSA, check out their website.

Ahmed Hashem Bahrozyan – Roads & Transport Authority

Wed, 13 Jan 2021 09:25:00 -0400

"We operate the longest driverless Metro system in the whole world currently. Unlike what you normally see around Europe, the far East, etc., our Metro stations are built more like five-star hotels, very fancy transport mobility hubs, that encourage people to use the different mobility services."

Joining the Transit Unplugged podcast for this episode is Ahmed Hashem Bahrozyan, Chief Executive Officer of the Roads & Transport Authority in Dubai, United Arab Emirate (UAE). Ahmed is responsible for everything that has to do with road infrastructure, surface transportation, and mobility in Dubai.

In this episode, Ahmed shares with listeners all the exciting innovations in public transportation in Dubai and why Dubai is considered a center of innovation worldwide. He shares insights into his government's approach to autonomous vehicles, water transport, air taxis, among others.

If you want to know more about Dubai’s Public Transport Agency, check out their website.

Comfort’s Corner: Joshua Schank – LA Metro

Wed, 06 Jan 2021 10:48:00 -0400

"We came together to form this Public-Private Partnership, where we were able to provide what will eventually be the largest on-demand publicly provided microtransit service in the country."

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Joshua Schank joins Paul Comfort from Los Angeles to discuss his career in the transit industry. He talks about how the CEO created his role, "The Office of Extraordinary Innovation," to allow LA Metro, a public sector agency, to implement policy innovations. Joshua also shares some of the great new things coming for the transit industry in 2021.

If you want to know more about LA Metro, check out their website.

Taulby Roach – Bi-State Development

Thu, 31 Dec 2020 11:59:00 -0400

"Bi-State Development is one of the few agencies set by a charter, by an act of Congress. We have a federal charter that notes the governance of Bi-State and allows for the interoperability of a transit system across two states, multiple jurisdictions, and multiple towns."

Joining the Transit Unplugged podcast for this episode is Taulby Roach, the President & CEO of Bi-State Development. Taulby Roach has worked in and around the transit system for the past 20 years. The skillset he has acquired in commercial real estate development, infrastructure projects, and finance provided him a background in some of the financing typically used in the transit industry.

In this episode, Taulby shares with listeners more about his career journey, Bi-State Development, and the transit system's organization.

If you want to know more about Bi-State Development, check out their website.

Comfort’s Corner: Ben Plowden – Transport for London

Wed, 23 Dec 2020 09:31:00 -0400

"Transport for London is probably one of the most integrated transport authorities in the world, in the sense that we not only planned for but also operate pretty much all of the public transport in the city. But crucially, we also are responsible for the planning for an operation of the road network."

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, Ben Plowden joins Paul Comfort from London to discuss Transport for London's restart and recovery program. He shares ideas on a post-COVID era and how the transit service in London and around the world might need to adjust to commuters' new travel patterns.

If you want to know more about Transport for London (TFL), check out their website.

Ronald Lwakatare – Dar Rapid Transit Agency

Tue, 15 Dec 2020 13:00:00 -0400

"When we complete the six phases of the transit system in Tanzania, we expect to have more than 3,000 BRT buses in the city, and they will replace what we have currently, nearly 10,000 local buses."

Joining the Transit Unplugged podcast for this episode is Ronald Lwakatare, Chief Executive of Dar Rapid Transit Agency (DART) in Tanzania. Ronald joined DART in January 2016 as Chief Executive and is working hard to bring future public transportation to his nation and city.

In this episode, Ronald shares with listeners a look into the transportation system in Tanzania, what it means to be a successful public transit agency, and what his country is doing to lead the way for public transit.

If you want to know more about Dar Rapid Transit Agency (DART), check out their website.

Comfort’s Corner: John Rossant – CoMotion

Tue, 08 Dec 2020 21:41:00 -0400

"In many ways, Los Angeles is going to become one of the key global hubs of new mobility. It is the largest urban car market globally, and in terms of the metro area, one of the world's biggest, along with New York and Tokyo. What happens in LA affects everything else in the world, and we are excited for CoMotion to be here."

On this episode of Comfort's Corner, part of the Transit Unplugged podcast, John Rossant joins Paul Comfort to discuss his career as Chair of New Cities Foundation and the brilliant work he is doing as CEO of CoMotion. He shares his thoughts on mobility disruptions in the 21st century, following a successful virtual CoMotion LA event, which had over 2,500 mobility leaders in attendance from both the public and private sectors and over 50 countries.

CoMotion is one of the hottest new transportation conferences globally and has its base in Los Angeles, a global hub of modern mobility. If you want to know more about CoMotion LA, check out their website here.

Abimbola Akinajo – Lagos Metropolitan Area Transport Authority

Tue, 01 Dec 2020 13:30:00 -0400

“We are constantly looking at our systems and working to ensure that when we do roll out, we do not have to roll back.” Joining the Transit Unplugged podcast for this episode is Abimbola Akinajo, the Managing Director and CEO of the Lagos Metropolitan Area Transport Authority (LAMATA). Abimbola Akinajo is a chartered civil engineer with over 25 years of experience working in the United Kingdom and Nigeria on the design and delivery of major rail and road transport infrastructure projects. This experience is key to successfully planning, implementing, regulating, and franchising an intermodal integrated transport system for Lagos’ 22 million residents.

In this episode, Abimbola shares with listeners more about her own career, the work of LAMATA, the process of regulating private bus service operations, as well as the progress to date constructing of a light rail line, BRT line, and metro third-rail line. Needless to say, Abimbola and the LAMATA team are busy and excited, which makes for an inspiring and thought-provoking episode!

If you want to know more about Lagos Metropolitan Area Transport Authority, check out their website.

Comfort’s Corner: Alejandra Cruz Ross – United Nations International Labor Office

Wed, 25 Nov 2020 15:06:00 -0400

“When looking through an industrial lens, how the future of transit might look will highly depend on its workforce. It will depend on the future of decent and sustainable work in urban transport services.”

On this episode of Comfort’s Corner, part of the Transit Unplugged podcast, Alejandra Cruz Ross joins Paul Comfort from Geneva to discuss her career, outlook on the future of public transit, and career goals. Though most importantly, as the Transport Specialist in the Sectoral Policies Department with the International Labor Office (ILO), part of the United Nations, Alejandra dives into the ILO’s most recent report titled, COVID-19 and Urban Passenger Transport Services. This report covers the preliminary impacts of COVID-19 on urban transport and its workers and the response of ILO constituents, as well as a selection of related resources.

If you want to know more about the International Labor Office (ILO), check out their website.

Sue Dreier - Pierce Transit

Mon, 16 Nov 2020 19:48:34 -0400

“[Of our 160-million-dollar operating budget], we are proud that 88% goes to direct service on the road and 12% goes to administration. We try to keep that within that range for our 32 local routes.”

Joining Paul Comfort on this episode of “Transit Unplugged” is Sue Dreier, Chief Executive Officer of Pierce Transit, a public transit operator for Pierce County, Washington. Pierce Transit offers fixed route bus, vanpool, microtransit, and paratransit services, all with the goal of connecting people in the community to transit. In this vibrant interview, Sue gives listeners an in-depth understanding of her transit system, her career, Pierce Transit’s upcoming BRT project, how the COVID-19 crisis impacted the system, and how they are recovering from it. Plus, she explains the implementation of electric buses into their fleet and offers some advice for fellow transit operators planning to undergo a similar initiative.

If you want to know more about Pierce Transit, check out their website.

Celebrating 3 Years: A Special Best-Of Edition of Transit Unplugged

Thu, 12 Nov 2020 14:49:00 -0400

“The [interviews I have conducted over the last three years] confirmed that CEOs of public transit agencies have a very tough job. They are half politician and half operations director. They are a staff leader and a planner.”

This episode marks the 3rd anniversary of Transit Unplugged! As one of the world’s first podcasts for public transit professionals, the show is now listened to in over 99 countries. In honor of this milestone, we have compiled a few best moments and key learnings out of the 117 episodes and over 4,000 minutes of audio from the past three years. Our featured guests in this episode include:

Bill Carpenter, Chief Executive Officer at Rochester-Genesee Regional Transportation Authority
Robbie Makinen, President and Chief Executive Officer at the Kansas City Area Transportation Authority
Alexander Schulze, Senior Project Manager at AMoTech
Lauren Skiver, Chief Executive Officer and General Manager at Sunline Transit
Phil Verster, President and Chief Executive Officer at Metrolinx
Andy Byford, Commissioner of Transit for London
Erinn Pinkerton, President and Chief Executive Officer at BC Transit
William Harrell, President and Chief Executive Officer at Hampton Roads Transit
Chris O’Claire, Mobility Division Director at King County Metro
Phil Washington, Chief Executive Officer at LA Metro

Comfort’s Corner: Mohamed Mezghani – UITP

Wed, 04 Nov 2020 13:58:00 -0400

“Though there is a second wave [of COVID-19] in many countries, the ridership of public transport is not decreasing – it is still increasing. Thus, the main difference from the first wave is that we now know [public transportation] is safe and people know how to behave.”

On this episode of Comfort’s Corner, part of the Transit Unplugged podcast, Mohamed Mezghani, Elected Secretary General of the International Association of Public Transport (UITP) joins Paul Comfort to discuss his current work and organization, as well as share some insights he has gained after 30+ years in the industry.

Today, UITP has over 1,600 member companies in 99 countries and champions sustainable urban mobility by connecting public transport stakeholders and transport modes. Mohamed Mezghani’s expertise in urban mobility policies, trends and innovations in urban transport, and public transport stakeholder relationships, make him uniquely qualified for the job of Secretary General, and also an incredibly insightful guest!

If you want to know more about UITP, check out their website.

Tom Egan – MV Transportation

Wed, 28 Oct 2020 17:06:00 -0400

“[As NATA members], I think we collectively felt a sense of duty to the communities we serve to create an organization that advocates for effective public transportation systems, plays a leading role in serving the needs of cities across North America, and maintains confidence in public transportation.”

Tom Egan, Chief Executive Officer of MV Transportation is a dedicated leader to both his company and the industry.

On this episode of Transit Unplugged, Tom virtually sat down with host and transit evangelist, Paul Comfort, to discuss the history of MV Transportation and his role as CEO since the founders, Alex and Feysan Lodde, transitioned to members of the board. As he explains it today “they help keep the spirit of the original principles that MV was founded on, alive,” with his job being to “set the company up for the next 45 years of success.”

During their time together, Tom and Paul also dive into what it took for Tom and his leadership team to prepare strategies for COVID-19 before it was even officially declared a pandemic. Finally, the conversation concludes with Tom explaining his and MV Transportation’s role on the North American Transit Alliance (NATA). He says, “Even though we are competitors, [as members of NATA] have an obligation to further the industry, bring innovation, and I look at this as the start of that.”

If you want to know more about MV Transportation, check out their website here.

Comfort’s Corner: Magda Robertson – Torrens Connect

Tue, 20 Oct 2020 18:35:00 -0400

“We are social creatures. We are going to go back to the offices. So, the next twelve months for me will be spent planning for that increase in patronage. [I will be looking for] ways to run the timetable better, provide a better customer experience, and ensure the public that our transit is safe to travel on.”

On this episode of Transit Unplugged Magda Robertson, General Manager at Torrens Connect, joins Paul Comfort from Australia to discuss careers, goals, technology, and predictions for the post-COVID world. Plus, find out how transit agencies can adapt to changing ridership trends by appealing to a specific demographic – families!

Kicking the discussion off, Magda explains how 9-11 served as her impetus to transition out of law enforcement and into public transit. Since that time, Magda has been a devoted leader in both the public and private sectors of public transportation, with her most recently overseeing the service delivery of tram and bus operations in Adelaide Metro’s dynamic operating environment. This experience informs the rest of the discussion which touches on the agency’s goals for the future, the role of technology in transit, and increasing ridership at this stage in the pandemic and moving forward.

To learn more about the important work Torrens Connect is doing in Australia, check out their website.

A State Funding Success Story with William Harrell – Hampton Roads Transit

Thu, 15 Oct 2020 12:07:00 -0400

“We are going to phase 13 routes in over many years, but once those are in place, we will serve a population of 487,000. That is a 169% increase. On the job side, right now our market share is about 137,500 jobs, and that will see a 127% increase to make it roughly 312,500 jobs. This is a revolutionary change in how we do business.”

William Harrell, President and CEO at Hampton Roads Transit, joins Transit Unplugged to discuss what has been made possible for his community in Virginia as a result of $20 million in secured state funding.

Historically Hampton Roads Transit operations were funded by four major sources: federal funding, state funding, the farebox, and member cities. This proved challenging for the agency and most importantly, its ridership, whose transit trips could take up to three hours compared to 20 minutes by car. Thanks to the hard work and dedication shown by William Harrell, his team at Hampton Roads Transit, and government officials, a strong regional backbone will be built for the Hampton Roads area, including 15-minute service during peak hours, electric buses, and light rail, all as a result of the funding.

After 24 minutes, listeners should walk away with Hampton Roads Transit’s success story feeling inspired and encouraged to better serve their communities and elevate their riders’ experience.

If you want to know more about Hampton Roads Transit, check out their website.

Comfort’s Corner: 40 Under 40 in the Public Transit Industry Pt. 2

Wed, 07 Oct 2020 12:23:00 -0400

“I think it is incredibly important that staff at all levels get regular exposure to their [transit] system. Doing so, gives you a greater perspective and will help you be more effective in your job.”

This week on Transit Unplugged, Paul Comfort hosts three of Mass Transit magazine’s 40 Under 40 honorees who have been recognized as outstanding young individuals actively making a difference in the public transit industry. Guests include Alice Grossman, an AAAS Science and Technology Policy Fellow at the National Oceanic and Atmospheric Administration (NOAA); Jerome Horne, a Ridership Experience Specialist at IndyGo; and Tyler Means, the Manager of Solutions Engineering at TransLoc. Together with Paul Comfort, each guest shares their journey in the public transit industry thus far, projects they are working on or are most proud of, and their vision for the future.

If you want to know more about the remaining 38 honorees on this year’s 40 Under 40 list, check out the Mass Transit website here.

Rodd Staples – Transport for New South Wales

Wed, 30 Sep 2020 12:49:00 -0400

“I think great data and analytics, joining up the various data pools in the organization, will challenge our thinking and will open up new opportunities we have not thought of and help our customers in ways we did not think we could.”

Joining this episode of “Transit Unplugged” from Australia is Rodd Staples, Secretary of Transport for New South Wales. In this role, Rodd leads 25,000 employees and oversees an expansive public transport ecosystem that serves a state population of over 8 million people. This unique experience leads to an engaging discussion between Rodd Staples and host, Paul Comfort, during which they discuss careers, COVID-19 impacts, a new Australian TV show, and a vision for the future of public transportation that is data-driven.

If you want to know more about Transport for New South Wales, check out their website.

Transit Unplugged

Safety, Strategy, and Career Paths — Transit Leaders Share It All Live from ThinkTransit

What You’ll Learn

Leadership Paths to the Top

What CEOs Actually Do

The Reality of Safety in Transit

Culture, Teams, and Performance

Big Ideas in Motion

Key Takeaways

How to Run a $1.3B Transit System: Denver RTD’s COO Breaks It Down

How to Grow Transit Ridership Beyond Pre-Pandemic Levels with Shofi Ull Azum

Translating Transit Funding Into Real Service with Amanda Vandegrift

Do Operators Make the Best Transit Leaders? Lessons from Michael Dylan Pal

Safer Stations, More Riders: How St. Louis Cut Transit Crime by 50%

Episode 400: Mark Miller on the Origins of Transit Unplugged — Plus a 10-Year Look Back

"Our Greatest Asset Is Our Employees”: Geisha Ester on Why Workforce Is the Future of Transit

The Real Impact of Transit Research — and How to Use It for Your System

“Raise Your Hand.” Bridgette Beato on Power, Mentorship, and Building Careers That Last

"We’re Really Hitting Our Stride.” Roger Harris, President of Amtrak ​

The Transit Guy’s 2026 Outlook: Automation, AI, Night Trains and More

Halifax, Hydrogen, and the Future of Canadian Transit

In this episode, you’ll hear:

Featured Guest

Also Mentioned

Funding, Labor, and Survival: Julie Brown on Transit in 2026

Inside the Next Transit Reauthorization with Bennett Resnik

In this episode, we explore:

🏛️ ThinkTransit Executive Summit

Looking Ahead: David Zipper on the Forces Shaping Transit in 2026

Inside Transit Right Now: Funding, Safety, Mega Events, and What’s Coming Next

"We’re looking at developing a national code for transit and passenger rail systems.”

“We’re Ready Now.” – Jay Fox on the 2034 Olympics and Utah’s Big Transit Moment

Stadler U.S. CEO Martin Ritter on Hydrogen Trains, U.S. Manufacturing & the Future of Rail

This Week on Transit Unplugged

This 150-Year-Old “Railway” System Is Betting Big on Compressed Natural Gas

“More People on My Buses, More Space on the Road for You”

“ Rural Public Transportation Really is a Lifeline.”

CREDITS

These Research Reports Could Change Transit Forever

Tracking KPI's in a Visualization Room

"I Need Some Fatherly Advice." - A Transit Leadership Transition Story

Transit Unplugged Insider: Exclusive Intel on Shutdowns, Safety, and AI

Driving the Future of Transit: CEO Roundtable from APTA TRANSform 2025

7.5M DAILY riders for a population of 5M? Winston Toh on Singapore’s Miraculous Transit Model

What San Antonio Needs from Transit Right Now — with VIA’s Jon Gary Herrera

LIVE EPISODE: “The ADA is the floor, not the ceiling.” — Dignity & Choice in Paratransit

The Unmatched Power of Transit: A Conversation with Nora Leerhsen

Disclaimer

Inside the MTA with Demetrius Crichlow: Leading the Largest Transit System in America

The Human Side of Transit: AI, Creativity, and Kindness with Elea Carey and Mike Bismeyer

Podcast Credits

Disclaimer

What Transit Leaders Need Now: Voices from the SWTA Conference

98% On-Time & 50 Minutes Saved — Justin Vonashek on Metro-North’s Super-Express Era

In This Episode

Resources & Links

Subscribe & Stay Connected

Podcast Credits

Disclaimer

50 Years of MV Transportation: Harry Wilson on Culture, AI, and What’s Next

Podcast Credits

Disclaimer

Beyond Ridership – Part 2: Innovation & Smart Procurement with Rikesh Shah

Disclaimer

Are Transit KPI’s Broken? Value, AI, and Why We Need to Stop Chasing Ridership

Reclaiming Your Creativity Through Transit, Chatting w/ the Editor of Mass Transit Magazine, and Will LA Be Ready for the Olympics?

Resources & Links:

Subscribe & Stay Connected:

Podcast Credits:

Transit Unplugged INSIDER: Paul Comfort Answers 2025’s Biggest Industry Questions

Podcast Credits:

No Uber, No Lyft, No Taxis—So They Built Their Own Transit System

Global Lessons, Local Gains: What Can Public US Transit Systems Learn From Private Operators in UK And Asia?

Green Hydrogen and CEO Hiring Secrets in America’s Most Livable City

Detroit Transit: Robert Cramer on the People Mover, Fare-Free Service, and Urban Mobility

From Amtrak to Annapolis: Markus Moore’s Lifetime Career in Transit

In This Episode:

Podcast Credits:

Disclaimer:

Ozzy Gibson’s Unconventional Road to Transit Leadership

"We’re Really Hitting Our Stride.” Roger Harris, President of Amtrak

50 Years of MV Transportation: Harry Wilson on Culture, AI, and What’s Next

Beyond Ridership – Part 2: Innovation & Smart Procurement with Rikesh Shah

 Disclaimer