UX Soup

Spilt Soup: Sonos

Tue, 24 Mar 2026 01:00:00 -0400

In this installment of our Spilt Soup series, exploring the reasons behind product and service failures, we review the spectacular faceplant of Sonos. In 2024 Sonos pushed a "courageous" (not our word) app update that broke several core features, not to mention its users' trust. We analyze how Sonos lost $600 million in market cap overnight, and what product teams can learn from this failure.

In Condensed Soup, we cleanse our palette by sharing stories of app updates done right.

Tesla / Robots

Tue, 10 Mar 2026 01:00:00 -0400

Tesla recently announced its intention to sunset manufacturing of its Model S and Model X cars, in favor of... robots? On this episode Lisa, Chris, and Derek break down the "why's" behind this decision, and the effects it could have on Tesla's legacy. In our Condensed Soup segment, the team discusses what we're naming our first humanoid robot, and where we're storing them in our homes.

How to Make AI Useful with MIT's Bryan Reimer

Tue, 27 Jan 2026 01:00:00 -0400

Bryan Reimer, Ph.D., is a Research Scientist in the MIT Center for Transportation and Logistics and co-author of the book "How to Make AI Useful: Moving Beyond the Hype to Real Progress in Business, Society and Life." Bryan discusses AI's current trajectory, its impact on transportation, jobs, creativity, and other areas of life. He discusses how to harness AI as a useful tool to fully realise AI's potential in a safe manner.

CES 2026: Automotive UX Recap

Thu, 15 Jan 2026 01:00:00 -0400

Every year the Consumer Electronics Show in Las Vegas provides a glimpse into the strategies of automakers and suppliers. Derek walked the show floor to assess where the automotive world is headed. Join us as we discuss AI, new in-cabin experiences, Derek's robotaxi ride, and what was missing from this year's show. In Condensed Soup, Chris and Derek share their personal CES hacks.

Fitness Tech

Wed, 07 Jan 2026 01:00:00 -0400

Happy New Year! The stereotypical New Year's resolution is to work off all the weight gained over the holiday season, so in this first episode of 2026 it seemed appropriate to revisit the UX of fitness tech. We covered this topic back during the pandemic, so we look at how things have changed since then and where it still falls short. In Condensed Soup, we share our favourite sporting/fitness accomplishments.

Gaming

Tue, 16 Dec 2025 01:00:00 -0400

As the holidays are upon us, it seems fitting to talk about one of the popular presents young people especially will be asking for: games. Join us on the last episode for 2025 as we discuss how UX research for gaming differs from other industries, how gaming UX has changed over the years, future trends, and most importantly, what games we are all playing at the moment.

Virtual Realities and Holograms with Prof. Gary Burnett

Tue, 25 Nov 2025 01:00:00 -0400

In this extended episode of UX Soup, we talk with Professor Gary Burnett from Loughborough University, who is a pioneer in the use of immersive technology, especially social virtual reality, as a means to engage and teach Higher Education students in new and meaningful ways. We talk with Gary about two recently published research articles: one on hologram teachers and the other on utilising virtual worlds for team-building exercises.

Spilt Soup: Quibi

Tue, 21 Oct 2025 01:00:00 -0400

The first instalment of Spilt Soup, which breaks down UX reasons for spectacular product and service failures. Where better to start than Quibi? In 2020 Quibi was launched with massive financial backing as a streaming service to compete with Netflix and other video streaming platforms. But after only 8 months it was gone. We analyse what went wrong from a UX perspective and lessons that can be learned.

In Condensed Soup we discuss our biggest UX research wins.

The Safety of Advanced Driver Assistance Systems

Tue, 30 Sep 2025 01:00:00 -0400

A recent study out of Dongchedi in China evaluated how effectively 36 cars handled 15 obstacles in both highway and urban settings. We discuss the results of the study, the strengths and weaknesses of it, and what it means for safety and human factors in the design of these systems. In Condensed Soup, we share our most proudest or most memorable research findings.

Fake People

Tue, 16 Sep 2025 01:00:00 -0400

In this episode, we discuss fake people. No, not people who pretend to be somebody they're not, but true fake people and their potential use in UX research. AI-powered participants? AI researchers? There are companies creating these fake participants for usage in product and market research, and we discuss the pros and cons. Then we contemplate other use cases for fake people, and Oprah and ABBA become involved. In Condensed Soup, we tell the one thing we would want our own fake double to carry out.

Data Privacy in Connected Cars

Tue, 02 Sep 2025 01:00:00 -0400

We are all aware of issues with data privacy on the internet and on your mobile devices, but how aware are you about the data being collected from your car? We discuss how this data is different from that of your other connected devices and how well automakers are protecting your data. We review a benchmarking report from Privacy4Cars which evaluates how effectively automakers honor your privacy rights.

UX of Personalised Nutrition with Zoe

Tue, 19 Aug 2025 01:00:00 -0400

Zoe is a personalized nutrition program which uses at-home tests and blood sugar monitoring to help users understand how their body responds to food and provide personalized dietary recommendations. Chris and Derek interview Lisa about her positive and negative experiences with Zoe, and what she would change for future releases. In Condensed Soup, we discuss our favourite recent health care tech.

The Decline of the User Interface

Tue, 05 Aug 2025 01:00:00 -0400

In this episode, we discuss an opinion piece written by Nick Hodges lamenting the decline of the user interface, providing our analysis of the main points regarding where UI has gone wrong and how we can fix it. In Condensed Soup, we discuss the most misused UX research phrases.

Tidbyt

Tue, 22 Jul 2025 01:00:00 -0400

Make sure you stay to the end of the episode for a big announcement! But before that, Derek talks with Chris and Lisa about why he is part of the Tidbyt fan club. Tidbyt is a retro-style display that has a passionate core base but likely a limited future. For UX Soup, they discuss their favourite retro video game.

Have Car Touchscreens Gone Too Far?

Tue, 08 Jul 2025 01:00:00 -0400

For years, automotive interior design has trended toward minimalism, which combined with smartphone and other tech trends has led automakers to move an ever increasing amount of functionality to the touchscreen. However, some automakers and regulators are pushing back. Join Chris, Derek, and Lisa as they discuss touchscreen design considerations, safety issues, and give their thoughts on the future of touchscreens in the car.

Is Human Factors Dead?

Tue, 24 Jun 2025 01:00:00 -0400

Last year, Human Factors and Ergonomics professionals from Delft University of Technology published a paper arguing that their field was losing credibility and significance. Join Chris, Derek, and Lisa (our three human factors professionals) as we discuss this article and the profession as a whole. Is the paper correct? What are the dangers facing our profession? What can be done to make it more impactful?

ChatGPT and other AI LLMs

Tue, 10 Jun 2025 05:00:00 -0400

Can it be? Yes! UX Soup has returned with the original gang! Join Chris, Lisa, and Derek as they return to the mic to talk about the UX of ChatGPT and other large language models (LLMs). They discuss applications, its impact on UX research, and for Condensed Soup share their silliest AI experiences, with a singalong at the end.

Service Design: Practitioner Stories

Tue, 19 Apr 2022 01:00:00 -0400

This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed their own roles as service designers.

Practitioner Stories

You can follow the team on twitter at @PractitionerSt1

The Practitioner Stories Team Contact Info

Angela Orviz, twitter - @Artmadillo

Serena Nüsing, twitter - @SerenaNusing

Stéphanie Krus, twitter - @StephanieKrus

Vinishree Verma, twitter - @Vinishreee

Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

The Metaverse: A (Virtual and Augmented) Reality Check

Tue, 05 Apr 2022 01:00:00 -0400

Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption.

SA's Metaverse research

David MacQueen on LinkedIn

Send us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

In-Air Gestures

Tue, 22 Mar 2022 01:00:00 -0400

In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favorite experience with in-air gestures.

SA Research on gestures

Send us your thoughts and comments on in-air gestures or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Gaming

Tue, 15 Mar 2022 01:00:00 -0400

It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future.

Chirag Upadhyay on LinkedIn

Chirag's research

Send us your thoughts and comments on gaming UX or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Teaching in the Metaverse with Dr. Gary Burnett

Tue, 08 Mar 2022 01:00:00 -0400

Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way.

Dr. Gary Burnett on LinkedIn

Article by Gary on Nottopia

Send us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Virtual Reality for Elderly Users

Tue, 01 Mar 2022 01:00:00 -0400

Join Lisa, Diana, and Chris as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and what can we learn from this research effort in the future? In condensed soup, find out the teams' aspirations for their own avatars.

Avatar-Mediated Communication in Social VR: An In-Depth Exploration of Older Adult Interaction in An Emerging Communication Platform

CHI 2021

CHI 2022

Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

The UX of Video Streaming Services

Tue, 22 Feb 2022 01:00:00 -0400

Certain streaming services are in the news lately for being burning through huge amounts of cash in a model that may not be sustainable in the long-term. Some of the issues they are facing have UX at their core. In this episode Lisa, Chris and Diana discuss these issues and what can be done to improve the video streaming experience. In Condensed Soup, they talk about their favorite streaming experiences.

Send us your thoughts on improving the user experience for streaming services, or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

VR in Healthcare with Dr. Payal Ghatnekar

Tue, 15 Feb 2022 01:00:00 -0400

Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcare setting.

Dr. Ghatnekar on LinkedIn

Link to Dr. Ghatnekar's research

SA research on remote health and wellness monitoring

Send us your thoughts on the user experience for healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

UX in Universities with Duncan Stephen

Tue, 08 Feb 2022 01:00:00 -0400

The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within academia, their projects and methods, and what universities need to think about if adopting this type of model.

Duncan Stephen on LinkedIn

User Experience Service at The University of Edinburgh

Send us your questions by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Brain-Computer Interfaces

Tue, 01 Feb 2022 01:00:00 -0400

Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di and Chris discuss whether they would ever use a brain-computer interface.

Brain-Computer Interfaces: Vendor Profiles

Brain-Computer Interfaces: Consumer Perceptions

Di O'Neill on LinkedIn

Send us your thoughts on brain-computer interfaces, or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

The UX of Job Hunting for UX Jobs

Tue, 25 Jan 2022 01:00:00 -0400

Chris welcomes special guest, UX Soup co-creator, and former co-host Derek Viita. Derek left to pursue other opportunities in 2021, so it seemed fitting to bring him back to discuss the job hunting process. Derek and Chris share their opinions on LinkedIn as a job hunting tool and provide tips on resumes, portfolios, and more.

Derek on LinkedIn

Send us your thoughts on job hunting, or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

The UX Profession

Tue, 18 Jan 2022 01:00:00 -0400

Chris, Lisa, and Diana have been UX professionals for more years than they wish to admit. They have all seen how UX has evolved within organizations, how it is taught, and the lengths to which it has been emphasized. In this episode they discuss the evolution of the UX profession -- both the good and bad. In Condensed Soup, they share their favorite UX project or moment.

Send us your thoughts on UX profession, share your favorite moments, or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

CES 2022

Tue, 11 Jan 2022 01:00:00 -0400

The Consumer Electronics Show in Las Vegas was once again hampered by the pandemic. With Omicron surging, many companies pulled out while others scaled back their presence. Still, there were a lot of interesting developments from CES. Chris, Diana, and Lisa discuss some of the intriguing announcements in AR glasses, haptics, the automotive space, and healthcare, along with the future of CES and other in-person trade shows. In Condensed Soup they discuss each of their favorite CES products.

SA reports on CES 2022:

BMW's color-changing car

Send us your thoughts on CES or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Designing for Inclusion with Martin Ralfe

Tue, 04 Jan 2022 01:00:00 -0400

Lisa sits down with Martin Ralfe from the Royal National Institute of Blind People, the Blind Since Birth Charity, and the Blind Dad Diaries podcast to discuss assistive technology and digital inclusion for the blind and visually impaired. Martin talks about his experiences in working inclusion into the design process as well as his favorite and least favorite assistive tech.

Martin Ralfe on LinkedIn

Royal National Institute of Blind People

Blind Since Birth

Blind Dad Diaries Podcast

SA Research on assistive tech for those with sight loss

Send us your thoughts on designing for inclusion or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

2021 Year in Review

Tue, 28 Dec 2021 01:00:00 -0400

In 2021, UX Soup covered a whole host of topics, from areas we cover at work on a daily basis to ones we chose to cover to show how UX and user-centered principles are all around us.

Chris recaps some of the memorable clips from 2021, including interviews with leading UX researchers along with banter from Lisa, Diana, and former co-host Derek covering the user experience in automotive, virtual reality, healthcare, and more.

Thank you for listening! As always, you can ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Smart Home Misuse

Tue, 21 Dec 2021 01:00:00 -0400

Smart home cameras, thermostats, locks, and other devices are supposed to make home life easier, but they can be misused in some very dark and disturbing ways. Chris, Lisa, and Diana talk about some of these cases of misuse and how UX researchers and designers can mitigate these situations.

Send us your thoughts on the user experience of smart home tech or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Call Centers and Chatbots

Tue, 14 Dec 2021 01:00:00 -0400

We've all been there. Frustrated on the phone calling a customer service center after pressing "1" for this or "3" for that, only to see we have gone down the wrong path. These types of interactive voice response systems (IVRs) are notoriously annoying. Chatbots are supposed to make reaching customer service better, but have they? Who are they designing these systems for? How can they be made better? Are live text chats with agents better? In Condensed Soup, Lisa, Diana, and Chris discuss the one thing that can make dealing with customer service better.

Send us your thoughts on the user experience of videoconferencing platforms or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Interoperability Issues in Healthcare with Irina Bolychevsky

Tue, 07 Dec 2021 01:00:00 -0400

Join Lisa as she sits down for a bumper episode of UX Soup with Irina Bolychevsky, (Director of Standards and Interoperability at NHSx) as they talk about the essential and challenging role of standardization in digital healthcare to combat interoperability issues and how the NHS is taking on the challenge so that digital information can seamlessly integrate across multiple departments, multiple processes, and multiple users.

Irina Bolychevsky on LinkedIn

NHSx

Send us your thoughts on interoperability in digital healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Designing for Comfort with Dr. Cyriel Diels

Tue, 30 Nov 2021 01:00:00 -0400

A couple of months ago we chatted with Joe Smyth about motion sickness - what causes it, how can we mitigate or recover from it, and also how we could measure it. In this episode we continue the discussion about aspects of passenger comfort, and the fact it will become a key User Experience issue and differentiator in future vehicles.

In order to have this conversation, Chris and Diana have invited Dr. Cyriel Diels, deputy director of the Intelligent Mobility Design Centre at the Royal College of Arts in London. Join them to raise your knowledge on this multi-faceted concept!

How do you feel about this living room on wheels concept which all the future AV designs seem to be converging towards? Let us know by emailing us at UXSoup@strategyanalytics.com.

Strategy Analytics UX Innovation Practice

Zoom and its Future

Tue, 23 Nov 2021 01:00:00 -0400

Are people tired of Zoom and other video conferencing platforms after overdosing during the lockdowns? Lisa, Chris and Diana got together to discuss the user experience of Zoom and other videoconferencing services, and how they foresee their future.

Make sure you stay for Condensed Soup at the end, when they share some embarrassing experiences they have had using over Zoom, some of the funniest moments on UX Soup.

Send us your thoughts on the user experience of videoconferencing platforms or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Thanksgiving Cooking UX

Tue, 16 Nov 2021 01:00:00 -0400

Thanksgiving is coming up in the US, and that means a lot of cooking for a lot of people. Join Chris, Lisa, and Diana as they look at the user experience of cooking for large groups. What are the special user needs for cooking a great Thanksgiving meal? Is the latest cooking tech meeting these needs? In Condensed Soup, the gang talks about their favorite or least favorite pieces of cooking tech.

Send us your thoughts on the user experience of smart appliances or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Equitable Healthcare Design with Dr. Santosh Basapur

Tue, 09 Nov 2021 01:00:00 -0400

Friend of the podcast Dr. Santosh Basapur returns to discuss a new equitable health care design project he is heading up, which tackles the biggest problems in how health care is provided for underserved communities from a UX perspective. Santosh talks to Chris about the progress of the project, methodologies being used, and shares some early anecdotes and findings.

Seminar on Equitable Health Care Design

Santosh Basapur on UX Soup: Healthcare UX

SA research on remote health and wellness monitoring

Send us your thoughts on the user experience for healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Remote Health Monitoring

Tue, 02 Nov 2021 01:00:00 -0400

These are exciting times in digital health, with consumers having greater access to devices that can assess their physical and mental health and medical practitioners having more connected devices at their disposal to prescribe to patients.

Lisa takes Chris through the current landscape of remote health monitoring, addressing stakeholder needs, and the main user experience issues faced. In Condensed Soup they discuss the future health monitoring feature which peaks their interest.

Lisa's Research on Remote Health Monitoring

Send us your thoughts on the user experience for digital health or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Face Swapping, Deep Nostalgia, and Deep Fakes

Tue, 26 Oct 2021 01:00:00 -0400

The genealogy site MyHeritage has a feature where they can animate the pictures of your ancestors, while apps like Tokking Heads and Reface allow you to do the same with any photo. This leads down the dangerous road to deep fakes where you might not be able to tell a true video from a manufactured one.

Chris, Lisa, and Diana tackle this topic, discussing the UX of face swapping and photo animating services, the role of UX designers in mitigating misuse, and whether there are additional use cases. In Condensed Soup, they each share the film or use case to which they would swap their faces.

Send us your thoughts on photo animating, face swapping, and deep fakes, or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Messaging UX

Tue, 19 Oct 2021 01:00:00 -0400

Communication is primarily done through text, but with so many messaging services being used in different regions for different use cases, there is bound to be fragmentation. Lisa, Diana, and Chris discuss the current state of messaging, the various services they use, and the issues they encounter. In Condensed Soup, they discuss their best and worst messaging experiences.

Send us your thoughts on messaging, or ask us anything, by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Visualisation and Mental Rehearsal with Dr. Anne Isaac

Tue, 12 Oct 2021 01:00:00 -0400

Visualisation and mental rehearsal are training techniques widely used in the sports field to reduce anxiety, build confidence and improve concentration, as well as to overcome potential problems and improve performance. But did you know that these techniques could be used to improve performance in other fields, such as aviation and medicine?

Having deeply studied the topic and applied it when she worked with the All Blacks and the New Zealand Olympic Teams, and then with pilots and air traffic controllers around the world, Dr. Anne Isaac is the ideal person to share her knowledge about visualisation, situation awareness and mental rehearsal.

Send us your ideas for the application of visualisation and mental rehearsal or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Anne Isaac, PhD on LinkedIn

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Secondhand Shopping UX

Tue, 05 Oct 2021 01:00:00 -0400

Chris and Diana have had plenty of exposure to online selling, especially with Facebook Marketplace. However, Lisa has some qualms about online selling. Join them to find out what they have enjoyed, especially when compared to other secondhand selling platforms and traditional offline methods, and the nuisances that could be ironed out for an even greater experience.

Send us your best, worst or weirdest secondhand shopping experience, or ask us anything, by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Assisted & Automated Driving with Dr Bryan Reimer (Part 2)

Tue, 28 Sep 2021 01:00:00 -0400

Our interview with Dr Bryan Reimer continues as he talks with Chris and Diana about the challenges of setting realistic targets to globally reduce auto fatalities, how to support drivers to make better moment-to-moment decisions, continuous driving education, and camera based Driving Monitoring Systems.

Dr Bryan Reimer

SA Research on Self Driving Vehicles

AVT Consortium

Bryan's call for a collaborative mandate in DMS

Questions? Comments? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Assisted & Automated Driving with Dr Bryan Reimer (Part I)

Tue, 21 Sep 2021 01:00:00 -0400

New vehicles are increasingly outfitted with advanced technology that is poorly communicated to the consumer and even to the dealer. Chris and Diana sit down with Dr Bryan Reimer from MIT about how mental models of ADAS system designers and users do not overlap. In his opinion -and we at Strategy Analytics agree with him-, we need to work together and we need to use real world data to a greater degree, as they do at the Advanced Vehicle Technology (AVT) Consortium.

Dr Bryan Reimer

SA Research on Self Driving Vehicles

AVT Consortium

A model for naturalistic glance behavior around Tesla Autopilot disengagements

Driver behavior and the use of automation in real-world driving

Questions? Comments? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Customer Service UX

Tue, 14 Sep 2021 01:00:00 -0400

Join Chris as he takes Diana and Lisa through his journey of a recent and particularly frustrating customer service experience with an internet provider. Trying not to be overly critical, they point out the positive experiences as well as provide recommendations for where someone in charge of the customer experience across different silos could have saved Chris a lot of time and hassle.

Send us your customer service experiences or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Smart Surfaces and Fabrics

Tue, 07 Sep 2021 01:00:00 -0400

Lisa welcomes Di O'Neill from Strategy Analytics to the podcast to discuss smart surfaces and fabrics. They discuss use cases in automotive, buildings, and healthcare along with key enablers. In Condensed Soup, they share their favorite uses for smart surfaces.

Di O'Neill at SA

SA research on smart surfaces

Want to talk more about smart surfaces and fabrics? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Self-Driving Delivery Vehicles with Dr. Myra Blanco

Tue, 31 Aug 2021 01:00:00 -0400

Chris welcomes Dr. Myra Blanco from the Virginia Tech Transportation Institute to discuss human factors and user experience topics with commercial vehicles, including long-haul trucking, delivery vehicles, and drone delivery. They cover automated delivery vehicles as an equity equalizer, accommodating for "technology immigrants", issues with testing self-driving vehicles, and the role that humans will still play with commercial AV's.

Dr. Myra Blanco at VTTI

SA Research on Self Driving Vehicles

Questions? Comments? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Sports and Human Performance Research with Dr. Rob Gray

Tue, 24 Aug 2021 01:00:00 -0400

UX principles are applied nearly everywhere, including sports. From analyzing human performance data, communicating recommendations to athletes and coaches, understanding skill acquisition, and shifting to user (athlete)-centered training, the field of sports science research has exploded thanks in part to the proliferation of performance tracking technology.

Chris welcomes to the podcast Dr. Rob Gray from Arizona State University and The Perception & Action Podcast to discuss how human performance research is changing the world of sports.

Dr. Rob Gray on LinkedIn

Perception & Action Podcast

Question or comments? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

UX of Banking

Tue, 17 Aug 2021 01:00:00 -0400

Banking has changed enormously over the past decade. With online banks and apps that can do almost anything, how well do they meet user needs? How is the banking experience differ between the US and Europe? In Condensed Soup, Chris, Lisa, and Diana discuss their best or worst banking experience.

Want to share your opinion on the user experience of banking and banking apps? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

Evolving Icons

Tue, 10 Aug 2021 01:00:00 -0400

Icons are all around us in our personal computers and electronic devices to represent functions that we use daily, such as saving a document or attaching a file to an email. The first versions of these icons were created using metaphors or analogies related to the ways the tasks were previously performed, to ease the transition into a more digital framework.

However, many of these initial versions could now be replaced to resonate better with current generations of digital users, but why isn't evolving or replacing icons a simple task? How can we ensure that new versions land well with both younger and older generations? Are we getting into an era in which everything is so digital, ethereal, and abstract that it is not possible to create easily recognisable icons?

Lisa, Chris, and Diana reflect on this challenging topic that impacts us all. In Condensed Soup, they discuss their favourite or most interesting icon they have come across.

Want to share your opinion on icons that should or shouldn't have been replaced? Email us at UXSoup@strategyanalytics.com

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Strategy Analytics UX Innovation Practice

The UX of Everyday Things

Tue, 03 Aug 2021 01:00:00 -0400

We all enjoy those everyday experiences that make our life more pleasant, but we also suffer little annoyances with everyday products and services.

Lisa, Chris, and Diana reflect on both the good and the bad, providing suggestions for removing friction points in the things we use frequently. In Condensed Soup, they discuss their most recent memorable experience with non-everyday things.

Want to share your everyday positive and negative experiences with everyday things? Email us at UXSoup@strategyanalytics.com

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Strategy Analytics UX Innovation Practice

International Travel in 2021: A Literal User Journey

Tue, 27 Jul 2021 01:00:00 -0400

As vaccination rates increase, travel corridors are slowly opening up. What does international travel look like during this time? Lisa recently traveled from the US to the UK and takes Diana and Chris through a user journey of her journey across the pond. What parts of the process were different? What could be done more efficiently? Would Lisa be open to traveling again?

Questions? Comments? Email us at UXSoup@strategyanalytics.com

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Anthropomorphic Agents with Dr Gary Burnett - Part 2

Tue, 20 Jul 2021 01:00:00 -0400

What are other use cases relatable voice agents could support to improve the in-vehicle user experience? How do researchers conduct studies using anthropomorphic agents?

Join Chris, Diana, and Dr Gary Burnett from Nottingham University in part two of their conversation, to find out how relatable agents can minimise driver fatigue and support trust on automated vehicles.

Dr Gary Burnett

SA research on digital assistant usage and satisfaction

SA research on voice interfaces and AVs

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Anthropomorphic Agents with Dr Gary Burnett - Part 1

Tue, 13 Jul 2021 01:00:00 -0400

What are anthropomorphic or relatable agents? What are the challenges researchers and designers face to make them natural? What work still needs to be done?

Join Chris, Diana, and Dr. Gary Burnett from Nottingham University, to find out more about those challenges, and in which in-vehicle use cases they best suited to enhance the overall experience of getting from A to B.

Dr Gary Burnett

SA research on voice interfaces and navigation UX

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Motion Sickness in Self-Driving Cars with Dr. Joseph Smyth

Tue, 06 Jul 2021 01:00:00 -0400

How can OEMs design self-driving vehicles so they don't cause motion sickness? This will be of upmost importance with higher levels of automation, even before achieving full automation at Level 5. At some point, the driver will be expected to take control from the vehicle, or may desire to do so. How will it be ensured that the driver is fit to drive?

Diana and Chris welcome Dr. Joseph Smyth from the Warwick Manufacturing Group at the University of Warwick to talk about designing, measuring, and regulating the impact that motion sickness may have on human performance.

Dr. Joseph Smyth

SA research on self-driving cars

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Fearsome Experiences and Substitutional Reality with Dr. Paul Tennent

Tue, 29 Jun 2021 01:00:00 -0400

Lisa welcomes back Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham for Part Two of their discussion on soma experiences. In this episode they discuss fearsome experiences and substitutional reality, including the gas mask experience, using mixed reality to relive history, and feeding an infinite line of Elvis impersonators.

Dr. Paul Tennent and the Mixed Reality Lab at the University of Nottingham

UX Research from Strategy Analytics on Mixed Reality

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Soma Experiences with Dr. Paul Tennent

Tue, 22 Jun 2021 01:00:00 -0400

How can users better describe their bodily experiences when interacting with virtual or augmented reality? What happens when their body movements are deliberately misaligned with what they are seeing? Lisa welcomes Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham to talk about these soma experiences, including the VR Swing, the Baby Game, and what it would feel like to be an insect.

Dr. Paul Tennent and the Mixed Reality Lab at the University of Nottingham

UX Research from Strategy Analytics on Mixed Reality

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Is In-Car Radio Dead?

Tue, 15 Jun 2021 01:00:00 -0400

Is listening to the AM/FM radio while driving dead? Diana Franganillo, Director of In-Vehicle User Experience at Strategy Analytics, makes her UX Soup debut and joins Chris in answering this question, discussing what has always set radio apart, UX issues with radio, and what radio needs to do to maintain and grow listenership. In Condensed Soup they reminisce about their favorite memories with radio growing up.

SA research on what consumers listen to in the car

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Strategy Analytics UX Innovation Practice

Augmented Reality for Enterprise

Tue, 08 Jun 2021 01:00:00 -0400

Chris welcomes David MacQueen, Executive Director of the Virtual and Augmented Reality service at Strategy Analytics, to discuss use cases and UX issues for enterprise AR applications, including healthcare, manufacturing and the military. They also discuss implications for the consumer AR market and Apple's upcoming foray into AR glasses.

Virtual and Augmented Reality service

AR Industry and Academia Research

David MacQueen on LinkedIn

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Strategy Analytics UX Innovation Practice

Google I/O

Tue, 01 Jun 2021 01:00:00 -0400

The annual Google I/O developer event was held May 18-20 and several announcements were made regarding Android 12 and advancements in AI, AR, and other areas. Lisa and Chris discuss the UX impact of these announcements, and in Condensed Soup Lisa talks about how they would enhance her artwork.

Report on Google I/O event

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CHI 2021

Tue, 25 May 2021 01:00:00 -0400

CHI is the must-see HMI conference every year. This year it was virtual, with the leading academic and industry researchers presenting their latest findings. Lisa talks with Chris about a select few HMI research papers that caught her eye, including ones on self-driving cars, virtual reality for older adults, and creating mHealth apps for veterans and active duty personnel.

Questions? Comments? Email us at UXSoup@strategyanalytics.com

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Contactless Payments and Digital Wallets

Tue, 18 May 2021 01:00:00 -0400

Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China.

SA research on contactless payments

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Strategy Analytics UX Innovation Practice

Electric Vehicles

Tue, 11 May 2021 01:00:00 -0400

More and more carmakers are committing to electric vehicles in the coming years. Chris and Lisa discuss consumer acceptance of EVs, concerns consumers have, the importance of navigation systems for EVs, and EV-specific HMI. In Condensed Soup the discuss their best or worst EV experiences.

Consumer interest in electric vehicles

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Ride Hailing and Other Mobility Services

Tue, 04 May 2021 01:00:00 -0400

Chris welcomes Ben Lundin from Strategy Analytics' Connected Mobility Service to discuss ride hailing, car sharing, bike & scooter sharing, and public transport. They talk about the impact of the pandemic on mobility services, UX issues for mobility, and how self-driving cars fit. In Condensed Soup, Chris and Ben discuss their best, worst, or funniest mobility service experience.

UX Research on Mobility Services

Connected Mobility Service

Ben Lundin on LinkedIn

Episode Transcript

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Strategy Analytics UX Innovation Practice

Robotics

Tue, 27 Apr 2021 01:00:00 -0400

Robot vacuum cleaners, robot companions, robot police dogs...robots have been in the spotlight, with new ones appearing at CES every year. In this episode, Lisa and Chris take a look at some of the key use cases and UX issues for robotics. In Condensed Soup they talk about their own favorite use case for them.

Research on robotics

Episode Transcript

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Strategy Analytics UX Innovation Practice

Interactive Voice Ads

Tue, 20 Apr 2021 01:00:00 -0400

Could I interest you in a free cup of coffee? Advertisements that interact with you via voice recognition are in development. Could these actually work? In what use cases would they be appropriate? What are the UX issues that need to be addressed so that advertisers do not turn off their target customers? Chris and Lisa discuss these topics and more in this week's episode.

Research on in-vehicle commerce

Research on chatbots

Episode Transcript

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Strategy Analytics UX Innovation Practice

Co-Creation in Citizen Science

Tue, 13 Apr 2021 01:00:00 -0400

Lisa welcomes Karen Purcell from Cornell University to UX Soup to discuss an ongoing NSF-funded citizen science project where they are co-creating an app for underserved communities to monitor noise pollution. They discuss the challenges faced in taking on such an ambitious project and provide advice for researchers trying to change the way science is done to make it more inclusive.

The Noise Project

Episode Transcript

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Strategy Analytics UX Innovation Practice

Revisiting Distance Learning UX

Tue, 06 Apr 2021 01:00:00 -0400

Renee and Chris from Episode 11 make a return visit to talk with Lisa about what has changed from last time with the user experience of distance learning at the high school and university levels, the challenges they continue to face in meeting the needs of students, teachers, and parents while adhering to policies not written for distance learning, and how much they expect this past year to impact the future of education.

Episode 11 - Distance Learning UX: Educators' Perspectives

Episode 10 - Distance Learning UX: Parents' Perspectives

Episode Transcript

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Strategy Analytics UX Innovation Practice

Integration of Connected Devices Part Two

Tue, 30 Mar 2021 01:00:00 -0400

UX designers are facing mammoth challenges in designing for a connected world. In part two of this topic, Lisa, Chris, and Derek discuss mental and conceptual models, trust and reliability, and more. In Condensed Soup, they discuss their best or worst experiences with connected objects.

SA report on integration of connected devices

Episode Transcript

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Integration of Connected Devices Part One

Tue, 23 Mar 2021 01:00:00 -0400

UX designers are facing mammoth challenges in designing for a connected world. In the first of a two-part episode, Lisa, Chris, and Derek discuss some of these challenges, including integrating services from collaborations and partnerships, building responsive systems, and accounting for potential use cases and ways connected systems can be misused. In Condensed Soup, they discuss the merits of smart refrigerators as hubs.

SA report on integration of connected devices

Episode Transcript

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Accessibility for Self-Driving Cars

Tue, 16 Mar 2021 01:00:00 -0400

Self-driving cars were initially marketed as a means of opening the world to those with mobility challenges. But are they following through on that promise? Are self-driving cars being designed with accessibility in mind? Chris, Derek, and Lisa talk about their latest research on self-driving cars for people with sight loss. In Condensed Soup, they share their most challenging driving experience.

Research on autonomous vehicles and accessibility

Research on transport for those with sight loss

Research on AV's and partially automated driving

Episode Transcript

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Hearables

Tue, 09 Mar 2021 01:00:00 -0400

Derek and Chris discuss the UX of hearables. What exactly are they? What key features do they enable? Chris goes through the UX of the BeHear Access, Timekettle M2, and Waverly Labs' Ambassador hearables. In Condensed Soup, they talk about their best and worst experiences with translations while traveling.

Episode Transcript

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Robinhood and the UX of Financial Services Apps

Tue, 02 Mar 2021 01:00:00 -0400

Derek and Chris discuss the recent Robinhood scandals from a UX perspective. What role did the user experience of the Robinhood app play in the GameStop saga? How do financial service apps find the balance between design simplicity and providing necessary information and research? And also, how is Robinhood like Tesla? In Condensed Soup, Derek and Chris discuss what they would do with a life-changing amount of money.

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VR for Good with Dr. Tom Furness

Tue, 23 Feb 2021 01:00:00 -0400

Lisa talks with the "grandfather of VR", Dr. Tom Furness from the University of Washington. They talk about the potential for virtual and augmented reality, the Virtual World Society, and how VR can be used for good.

Link to the Virtual World Society

SA report on recent advancements in augmented reality

SA report on UX keys for VR Growth

Episode Transcript

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Charting a Decade of UX Innovation in Connected Experiences

Tue, 16 Feb 2021 01:00:00 -0400

Chris welcomes back Kevin Nolan, VP of UX Innovation at Strategy Analytics, to take a look at the progress that has been made in consumer device UX over the past 10 years, and what that means for the next 10.

Episode Transcript

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LiDAR Use Cases

Tue, 09 Feb 2021 01:00:00 -0400

What is LiDAR? Where is it? Why should you care? Lisa leads Derek and Chris through some of the more compelling use cases for LiDAR in smartphones, including try-before-you-buy, artistic, and accessibility use cases.

Report on LiDAR use cases

Episode Transcript

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The UX of the Vaccine Rollout

Tue, 02 Feb 2021 01:00:00 -0400

Derek, Lisa, and Chris discuss the user experience of the vaccine rollout in the US and UK, focusing on specific time points in the process and analyzing both the positive and the negative elements from an end user perspective in this enormous undertaking. In Condensed Soup, they describe the first things they will do once the world opens up again.

UX Trends for 2021: Toward a Recovery from COVID-19

How Older Adults Adapted to Technology Due to COVID-19

Cars in the Time of COVID-19: Consumers Weigh In

Episode Transcript

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CES 2021

Tue, 19 Jan 2021 01:00:00 -0400

Chris, Derek, and Lisa review the 2021 Consumer Electronics Show, held virtually this year. They discuss the UX of attending the show, overarching UX themes, and the most interesting new gadgets on display.

CES Report: Innovations in Product and Service UX

CES Report: Innovations in HMI

CES Report: Innovations in Automotive UX

Episode Transcript

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2020 Recap

Tue, 15 Dec 2020 01:00:00 -0400

In the final UX Soup of 2020, Chris takes a look back at memorable moments and interviews from previous episodes.

Episode Transcript

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Listener Emails!

Tue, 08 Dec 2020 01:00:00 -0400

We asked you to reach out to us at UXSoup@strategyanalytics.com with your emails, and you did! This week, we answer some of your questions, including our most memorable research moments, how we got into UX, and what advice we have for aspiring UX professionals.

Episode Transcript

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Fitness Tech UX

Tue, 01 Dec 2020 01:00:00 -0400

Chris, Lisa, and Derek work out the user experience of fitness tech, discussing what data needs to be collected and how it needs to be protected. They run through some of the more recent products such as the Amazon Halo and The Mirror. In Condensed Soup, they kick around their favorite fitness equipment or their least favorite exercise experience.

Report on Amazon's latest products and services

Report on data privacy

Episode Transcript

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Remote Parties

Tue, 24 Nov 2020 01:00:00 -0400

As we enter the holiday season, the ongoing pandemic means many holiday gatherings in the US and Europe will need to be virtual. This episode looks at the user experience of remote parties and what immersive platforms need to do to make the experience more realistic. In Condensed Soup, Lisa, Chris, and Derek discuss the biggest differences they have seen between in-person and remote gatherings.

Report on Immersive Communication UX

Episode Transcript

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Telework UX

Tue, 17 Nov 2020 01:00:00 -0400

Many of us have had to work from home in 2020, so Chris, Derek, and Lisa talk about the UX of working from home, challenges being faced, and some best practices. In Condensed Soup they share their best or worst telework experience.

Episode Transcrip t

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From Digital Assistants to Digital Companions

Tue, 10 Nov 2020 01:00:00 -0400

Chris, Derek, and Lisa talk about the evolution of digital assistants to digital companions, including what is required for a voice assistant to be a companion, and what use cases are best suited for a digital companion. In Condensed Soup, they share their best or worst voice assistant experiences.

Report on User Needs and Satisfaction with Digital Assistants

Report on Digital Assistants in the Car

Report on Emotion Detection

Episode Transcript

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UX Research Methods During COVID-19 Times

Tue, 03 Nov 2020 01:00:00 -0400

Derek sits down with Paul Brown, Director of UX Projects at Strategy Analytics, to talk about how UX researchers have had to adjust to new methods during times of COVID-19, which remote methods have worked well, precautions that are being taken in restarting in-person research, and how to make both participants and moderators feel as safe as possible.

Episode Transcript

Paul Brown on LinkedIn

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Accessibility and Digital Inclusion for People with Sight Loss: Part 2

Tue, 27 Oct 2020 02:00:00 -0400

In the conclusion of a two-part interview with Martin Ralfe, Technology Services and Skills Lead for The Guide Dogs for the Blind Association in the UK, Lisa and Martin get into a deeper discussion on digital inclusion, whether regulations are necessary, and how each sight loss journey is unique.

Martin's charity: Blind Since Birth

User Needs, Technology Use & Pain Points for People with Sight Loss:

Episode Transcript

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Accessibility and Digital Inclusion for People with Sight Loss: Part 1

Tue, 20 Oct 2020 02:00:00 -0400

In the first of a two-part interview, Lisa talks with Martin Ralfe, Technology Services and Skills Lead for The Guide Dogs for the Blind Association in the UK. Martin discusses the importance of everyday tech for people with visual impairments, the most accessible devices, and the importance of digital inclusion.

Martin's charity: Blind Since Birth

User Needs, Technology Use & Pain Points for People with Sight Loss:

Episode Transcript

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Pet Tech UX

Tue, 13 Oct 2020 02:00:00 -0400

Chris, Derek, and Lisa dedicate a show to pet parents, as they discuss the unique issues in conducting UX research for new pet tech. In Condensed Soup, they discuss their favorite piece of pet tech.

Questions? Comments? Email us at UXSoup@strategyanalytics.com

Episode Transcript

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Distance Learning UX: Educators' Perspectives

Tue, 06 Oct 2020 01:00:00 -0400

Join Lisa as she goes rogue and speaks with a Dean of Students at a US high school and a College Professor to get their perspectives on asynchronous versus live classes, UX of the various platforms they are using to teach classes, and more.

Episode transcript

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Distance Learning UX: Parents' Perspectives

Tue, 29 Sep 2020 09:00:00 -0400

Derek talks with Chris and special guest Christopher Dodge about their children's experiences with distance learning in primary and secondary education, focusing on technology and learning platforms.

Episode transcript

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Digital Twin Cities with Dr. Vassilis Charissis

Tue, 22 Sep 2020 09:00:00 -0400

In this episode, Lisa talks about use cases for digital twin cities with Dr. Vassilis Charissis, Professor of Human-Computer Interaction at Glasgow Caledonian University. They discuss the concept of digital twins and their applications in areas including emergency response, city planning, and tourism.

SA Report on Digital Twin Cities

Dr. Vassilis Charissis on LinkedIn

Episode Transcript

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Kickstarter Roundtable

Tue, 15 Sep 2020 09:00:00 -0400

Chris, Derek, and Lisa each pick a current Kickstarter project to discuss from a UX perspective. In Condensed Soup, the trio discuss the best, worst, or weirdest trade show booth demo.

Episode Transcript

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Kickstarter projects:

V2X (Vehicle to Everything) UX

Tue, 08 Sep 2020 09:00:00 -0400

Chris is joined by Kevin Nolan (VP of UX Innovation Practice) and Roger Lanctot (Director, Global Automotive Practice) from Strategy Analytics on an automotive-focused episode as they discuss vehicle-to-everything, or V2X. They discuss V2X use cases and what needs to happen with the entire end-to-end user experience of V2X to ensure success.

Chris and Roger were part of a hour-long webinar on V2X on September 17th, 2020. Listen to it for free!

Episode Transcript

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Haptics

Tue, 01 Sep 2020 09:00:00 -0400

Chris, Derek, and Lisa discuss the state of haptic HMI in smartphones, cars, and elsewhere - including silk shirts and fish scales. In Condensed Soup, the trio discuss their best or worse experiences with haptic feedback.

SA Report on Haptic Feedback

Episode Transcript

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Healthcare UX with Santosh Basapur

Tue, 18 Aug 2020 09:00:00 -0400

Chris interviews Santosh Basapur, Director of Projects at Rush University Medical Center in Chicago. Santosh discusses the state of healthcare UX, conducting medical UX research during a pandemic, and provides advice for UX professionals entering the healthcare field.

Episode Transcript

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Santosh Basapur on LinkedIn

Self-Driving Cars

Tue, 04 Aug 2020 09:00:00 -0400

Derek, Chris, and Lisa play a stream-of-consciousness game about automated vehicles where Derek provides his unfettered opinions on Tesla, public beta-testing, and more. In Condensed Soup, each host shares their best or worst in-vehicle experience of the week.

Current and Future Autonomous Vehicle UX

Are Automated Taxis and Shuttles Useful?

UX Evaluation of Tesla Smart Summon

Episode Transcript

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The Pandemic Part Two

Tue, 21 Jul 2020 09:00:00 -0400

Chris interviews Kevin Nolan, VP of UX Innovation at Strategy Analytics, to discuss the latest research on the impact of the pandemic on consumer behavior.

Strategy Analytics research on COVID-19

COVID-19 Impact on Mobility

COVID-19 Impact on Older Consumers

Episode Transcript

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The Pandemic Part One

Tue, 07 Jul 2020 09:00:00 -0400

Chris, Derek, and Lisa discuss their latest research on the UX impacts of COVID-19 on the elderly, on mobility patterns, and on HMI. And in a Condensed Soup segment, each host shares their most interesting “pandemic UX” observation.

Strategy Analytics research on COVID-19

COVID-19 Impact on Mobility

COVID-19 Impact on Older Consumers

Episode Transcript

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Augmented Reality

Tue, 23 Jun 2020 11:15:00 -0400

Chris, Derek, and Lisa banter about augmented reality and its use cases in communication, automotive, and for assistive technology. They discuss the rumored Apple AR glasses and the key UX factors for adoption. Plus: The gang trades complaints on teleconferencing.

Report on academic research on augmented reality

Episode Transcript

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